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Just What is a Custom Configured Server?

Posted by Cliff on from the the-difference-between-'product-options'-and-'custom' dept.

djhanson wonders: "I just got back from a small claims court proceeding against Apple Computer. They successfully won their argument in front of the court that selecting additional memory and disk drives for a computer/server at the time of purchase, off of their website, constitutes a 'custom configured computer built to the customer's specifications'. Said computer is therefore not eligible under the company policy to be returned. Has anyone else heard of such a thing? As near as I can tell, Apple is the only company that has such a restrictive policy. I called both IBM and HP, and neither of those companies has such a policy. Am I the only one that thinks there is something terribly wrong with a policy like this? Any opinions? Suggestions? Comments? Whatever?"

6 of 318 comments (clear)

  1. it's always been this way by kfs27 · · Score: 0, Offtopic

    BTO machines have never been able to be returned.

    this is cuz all the other machines are sold thru distributors. not directly by apple. so they don'thave to deal with the returns or anything. it's all someone elses hands.

    --
    Kenny Sabarese
    www.kennysabarese.com
  2. Wahhhhh..... by z-kungfu · · Score: 0, Offtopic

    I bought a computer I don't want, I want my money back. I'll take you to court. Wahhhhhhh....

    What are you 5? The ambigious nature of the info you gave us does not make me feel sorry for you at all. In fact it makes you look like a crybaby. Oh well. So how do you like your mac? I love mine....

  3. Re:Yeah, Apple does that sometimes. by bryan1945 · · Score: 0, Offtopic

    OT-
    Love your sig!

    --
    Vote monkeys into Congress. They are cheaper and more trustworthy.
  4. Re:Apple has horrible customer support - accept it by RevAaron · · Score: 0, Offtopic

    This, a troll? Wow, you must have some balls to mark that post as a troll. It's a true story, and a rather sour one. I didn't go into the full length version, but it involved a lot of bickering with Apple tech support and sales reps, being passed back and forth, which each claiming that it was the domain of the other. No one willing to give me to their supervisor. And I'm a pretty calm person, usually assertive, but not hotheaded.

    --

    Working toward a usable PDA environment in the spirit of Newton OS: Dynapad
  5. Re:Yeah, Apple does that sometimes. by bryan1945 · · Score: 0, Offtopic

    More modding down to come-

    Jackass- I labeled this previous post as Off Topic!

    --
    Vote monkeys into Congress. They are cheaper and more trustworthy.
  6. MBNA and Apple Partnership by djhanson · · Score: 0, Offtopic
    MBNA is the other side of my story.

    I appreciate the suggestions to get recourse through the credit card company. However, Apple does not offer credit card purchases for the Xserve. So, the same Apple web pages that I used to purchase the Xserve, also suggested that I apply for credit through MBNA to purchase the Xserve. So, I did. Unfortunately, for me, this "Apple Loan" from MBNA does not offer the same protections that a credit card purchase does.

    Just one more reason not to do business with either MBNA or Apple.