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Protecting Our Parents' PCs?
Frustrated Son asks: "I assume that many Slashdot readers must serve as the IT staff for their parents. My folks get my old machines and just enough software to be productive. I try to protect my parents from the forces of evil by installing automatic OS updates, virus checkers, spyware blockers, pop-up blockers... But still I find that my parents end up with unwanted applications and dangerous software. What software or strategies do you use to protect your parents' PCs? Is it possible for inexperienced users to surf the net in safety?"
No thanks necessary, it's what I do. :)
(and yes, I know he said PC. I consider this a PC solution.)
I run into the same problem at my college which distributes laptops to all students. I have come up with a motto that has made life easier for a great many people...
"JUST SAY NO!"
No matter what it's asking, just click no. I've never run into a time where this can cause a problem. If it comes back a few times, (do you want to go to this encrypted page), read it. Then if you're really sure, click yes.
Before they were controlling what I should and I shouldn't watch, now I'm controlling what they should and shouldn't download and install.
Ahh, the life cycle.
I just create a ghost of the system with everything installed and every so often just wipe the computer and reinstall things. Takes a little doing to get the parents trained well enough to save files correctly, but it works well, and every 6 months i sit down for a couple hours and reinstall everything. Maybe over doing it but I dont have to do anything in between except change ink cartridges
30% Troll, 50% Underrated, 10% Interesting
Score:5, Troll
How to deal with tech support requests from parents?
That's what my two younger brothers are for! I just had to teach them enough so that I could send my parents to them.
The party of stupid and the party of evil get together and do something both stupid and evil, then call it bipartisan.
I actually swapped tech support with a buddy of mine. Its so frustrating trying to tech support your own parental unit machines. So, I tech support his parents, and he tech supports my parents. This has helped a lot in terms of stress and getting annoyed at the "stoopid" questions.
Install Mozilla or Firefox ...
Stick with Safari, it comes with Mac OS X, it gets updated automatically like the OS, and frankly will get better support when a company blows it and produces a page that doesn't render correctly. Apple is actually somewhat helpful on that last point when the offending site is somewhat important, say online banking, they may contact the offender. I believe Safari has a built in reporting mechanism for bad pages.
And has for quite some time.
...Rob
The American Dream isn't an SUV and a house in the suburbs; it's Don't Tread On Me.
I used to do what the OP did, give my parents old machines and clean them up for them. Up until November this worked OK, probably because they were on dial-up, but it was basically just an email/web access for them. In November, my parents decided to get DSL cause they had a deal where it was only $10 more than dial-up (and they no longer needed a second line, so its actually cheaper).
I kid you not, within 4 hours of getting online with DSL my mother had gotten a serious virus that Anti-virus was saying had infected kernel32.dll. OUCH. I didn't know exactly what had happened, but the computer was basically DOA until a certified geek could get working on it. I was NOT about to walk my parents through the process of formatting a drive and reinstalling the OS over the phone.
The earliest chance I had to look at this problem was when I came back for Christmas. So I told my parents this and suggested that they consider getting a new computer - and I recommended a Mac. My dad was totally against the idea, until he saw those new flat-panel iMacs. Then he actually thought they should get that OVER the eMac, which was much cheaper. =) That's what they came home with.
They took it home, set it up, and didn't once call me for help. They called with some internet setup problems, but it was actually the provider's server being flaky. My mom has been really happy with the new machine. She's talking with family via iChat, has figured out email and web just fine, and is even figuring out things I never really taught her. Just a couple weeks ago, she called asking me if she can burn more songs onto an iTunes CD she created. =) I had only introduced the programs like iTunes to her, but never really showed her how to use them, so this was rather surprising to me.
Anyways, they are much happier with the new machine, and honestly my mother in particular feels empowered by the fact that she can do this stuff. I would recommend that everyone at least consider the option. I know it's a bit more expensive, but chances are they'll get more out of the machine as well.
My parents (not in same household, as me or as each other) ask me about computer stuff sometimes, but do different things with that information.
...), but for the most part, they works well. Cheap laser printer from Samsung, Bang, works.
;))
... he ignores the virus warnings, because none of the several anti-virus programs he's put on seem to fully cleanse his PC. The machine crashes frequently with Windows 98, but he thinks about like I do of Windows XP's required registration stuff. (On another one of his machines, a laptop that came pre-loaded with XP, it asks you to register every time you start up; he's tried to register several times, to no avail. It works fine other than that, though, so it seems less broken than if that part *did* work!) I pointed out to him that this could mean he's sending personal documents all over the internet, that his machine could be a zombie for DoSes, that he's probably spreading viruses to everyone with Windows in his address book. He sort of shrugs and winces, and every few months says "Y'know, maybe you're right and Apple is the way to go ..." Twice a year, he pays some local guy to expunge viruses -- if he'd just save the money from that, he could better justify getting an iBook or Powerbook and not worrying about those things so much. His Compaq laptop (my advice had been "OK, if you're going to get an Intel-type laptop, just make sure to avoid Compaq!" was of course studiously ignored ;)) has had numerous hardware problems, compounded by inadequate repair service and piss-poor customer service. What I should do is tell him "OK, just make sure not to get an Apple ..."
1) When my mom needed a computer for college homework, around the time my sister decided my cast-off P100 was not sufficient and *she* needed a college computer, too, I told her that the smartest thing to do was get an iBook, because Apples are well-built and have a better-than-Windows interface. Or maybe I suggested it first to my sister, point is the same -- soon *they* both had iBooks, and since I was looking for a laptop at the time and was likely to be Mom's tech support (however woefully unequipped I am for that), I ended up getting one too. So, three iBooks, extra memory soon in sister's and mine (it was cheap! $35 for 256 megs, 3 years ago), airport card in Mom's and mine. (Sister didn't need it as much, college ethernet etc.)
All three of them are still working great, have been updated infrequently but without incident, no virus problems, no dead screens, etc. The occasional lockup, the occasional crash (only on my machine that I know of), but mostly, good workhorses. Once in a while my mom calls to complain that her Mozilla icon has disappeared (why? I do not understand what could have happened to it -- couldn't have gotten far on foot
It's not my *favorite* laptop -- I dislike the keyboard, esp. the lack of a real page-up / page-down key, among other shortcomings -- but it seems the most robust. Strong hinge, a screen that's survived some rough treatment, a battery that's on the way out but still working as well as one can expect in a 3-year-old battery.
(The other reason it's not my favorite is that I like Fluxbox, KDE and Gnome at least as well as I do OS X, and Linux distros come with a lot more included software that I actually use -- so I like the Toshiba I'm typing on more than I do the iBook; maybe I'll put Linux on the iBook and like it better
2) Dad, on the other hand, pays for cheap, low-end computers, then keeps paying and paying and paying
Ah, well.
timothy
jrnl: http://tinyurl.com/c2l8yr / foes: http://tinyurl.com/ckjno5
Dude! Don't dilute your gene pool!
I bet thats what his girlfriends friends are saying to her :)
My father got his first computer last year at age 73. Fifteen years ago he used a couple of custom DOS programmes at work for a while, but that's all. Now he had to start from the very bottom basics, things like how to use the mouse and what the shift key does.
For a man who doesn't know what the shift key does, the learning curve is equal in all common operating systems. There was no legacy here, nor any acquired bad habits to take into account. So I installed Redhat on his machine.
The first major advantage, for the both of us, is that I can do everything on his machine remotely. We live some 3000+ km apart, so dropping by to do an update or fix a problem is not an option. However, as long as sshd runs and he can connect to the net, there is no problem that can't be fixed remotely.
The second major advantage is that we could skip most part of the security litany. No Outlook there. No MSIE. No spyware that comes in easy click-here-to-install rpms. Mozilla is secure enough for clueless use all by itself and, if he ever tries to run Netsky, all he'll get is a question he can't answer.
The third major advantage is that he is protected against himself. He can't ruin the system no matter what he does. Yes, he does have the root password, but he has no concept of what root is and no wish to find out. A little bash scrip backs up his home directory on CD every once in a while and that's all it takes to keep that system sane.
After eight months, the net result of this is only positive. All the probems he has had so far are of the kind he would have had on Windows too. Of all the problems mentioned in the main article, he has had none.
My short advise is: if your parents are new to computers, don't waste their learning efforts on Windows. Go straight for your favourite OS, as long as it has a good-looking and well-functioning GUI on top of it.
The consensus was to get the inlaws an older computer or a cheap one from dell, load it with win2000 and all the software they would *need*, and then give it to them.
Oh, and not give them the admin password.
Want to install something? Too bad.
Yes, this seems harsh, but you don't know my inlaws. I've already fixed their win98 machine once. Symptom: so much malware that windows would freeze when trying to open IE -- I opened the taskmanager to see what was running and there were three pages of processes. Most of which were adware and spyware, and a few viruses. Many many hours later it was good as new.
Later we get another call. Laurie is in her room crying, mom wont talk to dad, dad is screaming and swearing: the computer is broken, it's our/her/their fault, it wont print, and on top of that the land phone line wont work. We tell them, after an hour of his ranting, to call the fucking phone company. He does, the tech shows up, pulls the USB printer cable out of the phone jack and leaves.
Well, they've called again. Opening IE freezes up the computer, and we've been informed that they have visited us enough and it is time to visit them, now (they live four hours away in the anus of Texas) and we should fix the computer while we're there.
I may bring a gift.
Unbelievable. I was sure this was a troll, but discovered that Wired Magazine ran a story in December 2001 called The Geek Syndrome addressing this phenomenon. Amazing.
:)
Lucky for me, my wife has a degree in Communications, and is about as non-technical as they come.
This is my sig.
Do we "migrate" our parents.
I can just picture the whole scenario. A note hanging on the kitchen wall:
"Notice! On March 18, parents will migrate to the new service as discussed in internal family-meeting on February 06. Should parents still have any questions, please feel free to contact the sys-admin (your son).
And, oh yeah, can I have some more pocket-money?"
Dood, I know this is /. and that we be abunchazealots, but still...
You can run Windows in a secure fashion. First thing: Disblable useless services (like Universal PnP, Remote *anything* and so on). Second: Setup separate user and admin accounts.
If you as a third move install third-party software for netuse (Opera, Mozilla. That kind of stuff), you'll need some pretty clueless people in order to screw the machine over.
The fourth and probably best move you can ever do, is setup a systempartition with only the system and applications (move documentfolders elsewhere), and take a Ghost-snapshot. Then if they somehow manage to screw up, you're recovered in 5 minutes with absolutely no hassle.
That's four simple goddamn things you need to do, and your Windows is bulletproof enough for any standard needs.
What's the problem? No really, what is the problem?
Yes, Linux may be better (for some things), but sometimes stuff like work ++ creates things called software issues, and VMware really is more of a hack than a solution unless you have the extra memory.
Not Buzzword 2.0 compliant. Please speak english.