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Comcast Warns Infringing Customers Of Abuse

tm writes "Comcast recently sent out letters to DMCA-infringing customers, informing them of their illegal downloading transgressions. The notice clearly states that Comcast has been asked by the copyright owner, MGM, to notify the individual of their actions and demand that the downloaded file(s) be immediately removed. In addition, the individual must write a return letter, which consists of an explanation and an apology. It appears that if a valid explanation is given, such as 'I don't know how to secure my access point and my neighbors run wild on my connection,' then both Comcast and MGM will be happy. If the explanation is not satisfactory however, they may proceed with fines, termination of service, ect. It will be interesting to see how this plays out and if this will influence other ISPs to go after customers at Hollywood's request."

33 of 630 comments (clear)

  1. Goodbye Comcast... by Poster+Nutbag · · Score: 3, Insightful

    Hello Verizon.

    They seem to be the only one standing up for their customers' rights.

    1. Re:Goodbye Comcast... by Call+Me+Black+Cloud · · Score: 5, Insightful

      They seem to be the only one standing up for their customers' rights.

      Rights? The right to trade a copy of "Walking Tall" recorded in theater with a camera (judging by the filename)? Backing up a DVD you purchased is one thing, but distributing a file, whether from a DVD or filmed in theater, does not fall within your rights.

      The only reason you claim you're going to switch to Verizon is not to protect your rights but because you feel you have a lower chance of being held accountable for your illegal activites.

    2. Re:Goodbye Comcast... by Jim_Maryland · · Score: 3, Insightful

      Only users who engage in illegal activities really have anything to worry about. Comcast is cooperating in keeping things legal, that's all. If they don't cooperate, they essentially put themselves at risk. Not exactly a good practice to take the risk while protecting their customer who is doing illegal activities. Comcast is a business and needs to operate under the law while trying to make a profit. If your going to do illegal activities, figure that your chances of getting caught are going to keep going up as technology improves (of course counter technology improves too).

      I have Comcast at home and the service they provide works very well. I haven't tried Verizon, but my brother has that and it works well too (not quite as fast as my Comcast connection though).


      In an unrelated question, has anyone tried the spray on products for defeating "speed cameras"? Found one listed at Phantom Plate but don't know if the stuff really works. Probably should drive the speed limit more closely, but those darn cameras are going up everywhere in Maryland.

    3. Re:Goodbye Comcast... by Anonymous Coward · · Score: 5, Insightful
      I don't remember anything in the constitution about your inalienable rights to break the law.

      I don't remember anything about being guilty until proven innocent.

    4. Re:Goodbye Comcast... by Tarwn · · Score: 3, Insightful

      I don't see the connection your trying to draw here. How is it beter for Verizon to not hand out personal information compared to MGM allowing the ISP to act as an intermediary? True I didn't see information that COmcast argued to be an intermediary or turned down requests for personal information, or even tat MGM themselves decided to be nice and not request it.

      I think in the end MGM/Comcast learned from the Verizon issue and in this case MGM contacted Comcast and asked Comcast to pass on the news. I think this is a much nicer way to face the situatio than instantly trying to drag a slew of unknown people into court. Instead you ask the ISP to warn the unknown people and ask for apologies.

      Hell, it' basically a "We know your doing it, we would rather not take the time to go after you, could you please stop" type of thing.

      --
      Whee signature.
    5. Re:Goodbye Comcast... by flyneye · · Score: 5, Insightful

      Once again I say:
      When laws are injust,immoral and wrong,there are no laws.When laws are merely a device for the powerful to control the masses,there are no laws.When justice becomes the criminal,everyman becomes his own cop with just,moral and right written as law in his heart. - fly n. eye

      --
      *Repent!Quit Your Job!Slack Off!The World Ends Tomorrow and You May Die!
    6. Re:Goodbye Comcast... by Jim_Maryland · · Score: 3, Insightful

      I don't think the question is about the legal status of P2P technology but rather the content being distributed using it. If an artist owns the music and wants to share it, they can, but I'd guess that labels probably have a bit to say on this.

      Christian musicians may or may not want to use P2P for distribution (as long as the artist truly own the rights). I guess it depends on how they support themselves financially. I know people shouldn't be concerned with money, but a person needs at least some level of income to survive (trying to recall the song, but the lyrics go something like: "money isn't everything but I'd like to see you survive without it").

      As for the "rock stars already have enough money", that can be debated. I'm sure you'll find differing opinions on what an appropriate amount of money is. Consider their trade to that of other high paying careers (athletes, corporate execs, etc...) and determine who is making too much money. Most of us would say they all are, but that's probably based on our income. Take other people with very low or no income and they'll probably say that our income is too much too.

      No matter how much one dislikes the DMCA, it's really just enforcing ownership rights. I know that I appreciate getting paid for things I create and would be pretty upset if people started stealing my work (in my case, software integration/development). My wife would be a little upset if I didn't get paid due to everyone getting my product for free.

      If consumers don't like paying for goods, then they need to look at alternative products that meet their desires. While I can see some musicians embracing the "free" model, I imagine that most would like to earn their living from their music.

    7. Re:Goodbye Comcast... by smc13 · · Score: 3, Insightful

      "I don't remember anything about being guilty until proven innocent." Since when is comcast part of the government? They are the owner of the network that the person was using to steal. Comcast has every right to make rules as they see fit and if they decide you shouldn't use their network to steal then you aren't using their network to steal. The person who was downloading the video is lucky that comcast didn't turn his name over to the FBI for investigation. I think what comcast is doing is great. I am sick of people thinking that it is ok to steal movies and music just because it happens to be in digital format.

    8. Re:Goodbye Comcast... by B'Trey · · Score: 5, Insightful

      I don't remember anything about being guilty until proven innocent.

      Who says they're guilty? This appears to be a case of "Hey, what you're doing here looks suspiciously like breaking the law and violating my copyrights. If that's true, how about you knock it off so I don't have to take you to court and prove that you're guilty. If it isn't true, or if someone else is doing it and you weren't aware of it, how about letting me know what's going on so I don't sue you and you have to hire a lawyer and all of that icky, expensive stuff? [1]"

      If you object to this method, exactly how should the situation be handled?

      [1] The cynic in me suggests that this is an attempt to scare people away without the bad publicity the RIAA got for suing 14 year olds. However, what's wrong with that? They DO have a right to protect their copyrighted material.

      --

      "The legitimate powers of government extend only to such acts as are injurious to others." Thomas Jefferson.

    9. Re:Goodbye Comcast... by Mr.+Slippery · · Score: 5, Insightful
      Comcast has every right to make rules as they see fit and if they decide you shouldn't use their network to steal then you aren't using their network to steal.
      Except of course that:
      1. copying is not stealing, and
      2. if Comcast is going to spy on its customers to see if they're copying things Comcast doesn't want them to, and to treat them like children ("now you apologize to MGM, Junior"), customers have every right to take their business elsewhere
      --
      Tom Swiss | the infamous tms | my blog
      You cannot wash away blood with blood
    10. Re:Goodbye Comcast... by Glamdrlng · · Score: 4, Insightful
      Comcast has every right to make rules as they see fit and if they decide you shouldn't use their network to steal then you aren't using their network to steal.
      Comcast has every right to make the rules as they see fit. And I have every right to choose a different ISP.
      --

      Yes, my only tool is a hammer. And you're starting to look like a nail.
    11. Re:Goodbye Comcast... by STrinity · · Score: 3, Insightful

      If I ever catch my ISP spying on shit I do, I'm cancelling immediately.

      If you were serious about that, you'd never be able to use the Internet again.

      --
      Les Miserables Volume 1 now up with my reading of
  2. Things that encourage less security are funny. by Anonymous Coward · · Score: 5, Insightful

    So, the moral of the story is, if I'm pirating media online, I should leave my access point totall unguarded, with no encryption, or passwords, or logging. That way, I can just blame evil phantom wireless hackers and never get in trouble.

    1. Re:Things that encourage less security are funny. by j.bellone · · Score: 5, Insightful

      Dear Comcast,
      This in fact, was a home movie created by myself as a spoof on the real movie. One of my children turned on this so called bittorrent and shared the file by accident.
      By downloading this file, you are now in infringement of my DMCA copyright on my work. Please remove the file, and all instances of this file off your servers and the "authorized agent" that is claiming it's their work.
      I expect a apology from both Comcast, and the "authorized agent" in my mailbox by the end of the week.

      --
      I'm f#$king magic!
  3. Oh man.... by siokaos · · Score: 5, Insightful

    Viruses? Fine by us.
    Spam? Sure, go right ahead...
    Non-DRMed p2p filetransfers? STOP IN THE NAME OF THE LAW

    I guess this means I'd better clear out my queues/start encrypting things.

    --
    http://siokaos.org/
  4. Excellent by FattMattP · · Score: 5, Insightful

    This is a much more sane response than just filing a lawsuit. It at least gives the users the chance to do the right thing rather than bring the hammer down on their head like the RIAA has been doing.

    --
    Prevent email address forgery. Publish SPF records for y
    1. Re:Excellent by Anonymous+Custard · · Score: 4, Insightful

      Considering this happened for for a film that is still in the theaters its impossible for a person to be downloading for legal reasons.

      Untrue. As far as I know, the file provider (from whom I'm downloading), has obtained the right to distribute the file. I'm not an entertainment lawyer, I don't understand what distribution contracts there are for every movie ever made, nor am I required to by law.

  5. I think the poster misunderstood the letter by petard · · Score: 5, Insightful

    That's not what the letter says at all. The letter is based on the allegation of offering the file for download (which you do, when you use bittorrent).

    You only need to counter-notify if you believe you've received this notice based on a non-infringing file. No mention of any letter of explanation/apology is made in the linked document, so unless the poster has a different letter that he didn't post he's entirely misunderstood this notice. Otherwise, turn off your torrent and let them know that it's no longer there. If you feel the obligation to make up an excuse when you do that, go ahead.

    IANAL, but I don't think I'd offer any explanation besides "Thanks for the notice. I have ensured that no such file is available." unless pressed into it by further action from the copyright holder. Like talking to the police, ISTM that the less you say, the better.

    --
    .sig: file not found
  6. So what? by digitalgimpus · · Score: 5, Insightful

    What do they really expect Comcast to do? They simply abided by the law, and informed customers of their rights.

    Note Comcast didn't assume guilt, they made it clear they are passing on information, and provide options of remedy as per DMCA.

    Seems pretty clean to me. What is comcast to do? Just take a lawsuit and pass off the cost to all the subscribers?

  7. Child pornography by Fullmetal+Edward · · Score: 5, Insightful

    If they can hassle people over downloading illegal files surely they could spend their time better and track all the people who have accessed child pornography.

    I guess the RIAA and similar organisations mean more to Comcast then some little girl being abused..

    --
    --- [Insert intresting Sig here]
    1. Re:Child pornography by Mundocani · · Score: 4, Insightful

      "I guess the RIAA and similar organisations mean more to Comcast then some little girl being abused."

      I think it's very likely and not suprising that Comcast would be more concerned about pleasing the RIAA/MPAA/etc. than they would about volunterring assistance to law enforcment with tangential issues like trading child porn. Comcast's big business isn't law enforcement, it's providing entertainment programming to its cable subscribers. If they compromise their relationship with the studios then they may have trouble negotiating for better rates or even whole blocks of channels for their cable channels.

      I used to work for a company which produced boxes for DirecTV and many of the most restrictive rules about the design were all about pleasing Hollywood. One of the first consideration for feature proposals (behind security of the DTV network) was how Hollywood would react to it. Those relationships are extremely important to cable/satellite operators and I think they're willing to do a lot to protect them.

      It's unfortunate in some ways, but it certainly doesn't suprise me.

  8. but by mr_tommy · · Score: 4, Insightful

    Is this not just a sneaky way of getting ISP's to give them user information? Rather than going through the courts and doing it legally (and facing the risk of failure), recording associations sneakily do it like this - they get the info they want, and the desired effect- bit more fear, and less file trading.

  9. Dear Comcast by Zed2K · · Score: 3, Insightful

    I refuse to apologize for something I may or may not have done. I plead the 5th.

    1. Re:Dear Comcast by Myrrh · · Score: 5, Insightful

      Does the Fifth Amendment apply in civil cases?

      As shown by recent actions of the RIAA, they seem to be more interested in suing consumers (that is, a civil case or lawsuit) rather than trying to bring criminal charges.

      I'm not sure you can use the Fifth Amendment as a defense if you're being sued by someone. You can be compelled by a judge to provide discovery (or something, I'm not sure I'm using the right term) and failure to comply could get you held in contempt of court.

      I don't think you can simply refuse to provide any evidence that might incriminate yourself. If you could, I'm sure that defense would have been tried by many a CEO.

    2. Re:Dear Comcast by Wylfing · · Score: 3, Insightful
      I'm not sure you can use the Fifth Amendment as a defense if you're being sued by someone.

      Let's look it up.

      No person shall be held to answer for a capital, or otherwise infamous crime, unless on a presentment or indictment of a grand jury, except in cases arising in the land or naval forces, or in the militia, when in actual service in time of war or public danger; nor shall any person be subject for the same offense to be twice put in jeopardy of life or limb; nor shall be compelled in any criminal case to be a witness against himself, nor be deprived of life, liberty, or property, without due process of law; nor shall private property be taken for public use, without just compensation.

      Nope, you cannot "plead the 5th" when a private party sues you.

      --
      Our intelligent designer has never created an animal that we couldn't improve by strapping a bomb to it.
  10. static IPs are part of the problem by dj42 · · Score: 4, Insightful

    If more ISPs just assigned a dynamic IP address, privacy would be increased substantially since record companies would have to force ISPs to figure out who leased the IP address during the time of the infraction. Frankly, I think ISPs should not be held responsible nor accountable for the actions of their users, and in fact, there should be a strong sense of privacy protection among ISPs. Sure, you can isolate your traffic to specific ports and encrppt using things like secure-tunnel.com, but ISPs should not be listening in on you nor identifying you to ANY company. That'd be like your telephone company mentioning that you call 1-900 numbers just because your employer asked them. Our rights mustn't be trampled by these organizations for any reason. These companies should not be able to control DIGITAL / ELECTRONIC impulses that are shared, nor identify who is sharing what series of 0s and 1s. We need to grow up as a society and mind our own business. If what you're doing isn't working anymore, find something else. Taking away civil liberties to protect yourself is a gross affront to the greater good.

    --
    We are one consciousness experiencing itself subjectively. Back to you with the weather, Bob!
  11. Re:Goodbye Comcast... (connect the dots) by dspfreak · · Score: 5, Insightful
    given Verizon's victories, why would Comcast play DMCA ball for MGM?

    Keep in mind, Comcast is also trying to sell you premium cable channels and video on demand. Any MGM movies obtained through p2p is potentially revenue lost to Comcast as well. I don't believe this would be a factor with Verizon, since they're not doing the cable thing.

    --
    "Tolerance is the virtue of the man without convictions." -- G. K. Chesterton
  12. Their own stupidity. by SatanicPuppy · · Score: 4, Insightful

    As it stands right now, IPS aren't expected to enforce the legality of stuff traveling across their networks.

    It seems like a major bad idea to start doing that, just for the hell of it. They open themselves up to the same charge as all the p2p filesharing apps---that it is they who should be held responsible, as enablers, rather than the individual who is actually breaking the law.

    I mean really, if you were the RIAA, who would you rather sue? Some joker who has 50 cents in his bank account and 11k on his credit card, or Comcast?

    --
    ad logicam Claiming a proposition is false because it was presented as the conclusion of a fallacious argument.
  13. Downloading huh? by bogie · · Score: 4, Insightful

    Well basically its the same thing we have known all along. This isn't about "downlading" as the blog and topic states. Its about sharing or uploading files via P2P and Bittorrent. If you don't want to get caught be a leecher. Now you may have some misguided notion that its "only right" that you should be giving if your taking, but that's the suckers play. Don't fall for it. All of those people who will give you flack and try to blame you for the eventual downfall of P2P for not sharing are not going to be there to pay your $10,000 fine when you busted.

    --
    If you wanna get rich, you know that payback is a bitch
  14. Re:so... by J'raxis · · Score: 5, Insightful

    Exactly. Anyone who answers this is as dumb as people who participated in the RIAA's "Clean Slate" program. For those who don't know, this was where you would admit guilt -- to criminal charges -- to the RIAA, and they would grant you "amnesty" if you promised not to do it again and signed some sort of contract. Small problem with this is that private entities can't immunize someone against criminal charges; a prosecutor is free to bring charges if he so desires, and all you've accomplished is creating a signed admission of guilt.

    If you're a Comcast customer and get threatened, I'd suggest just switching to another company and ignoring their threats. If you're going to respond to them, write them a letter explaining that one of their paying customers is cancelling their service and going with one of their competitors because of their threats. It wouldn't hurt to let them know you'll be recommending Verizon or SpeakEasy or someone else to your friends and family from now on, instead of Comcast. When they eventually connect the dots that "threatening our customers on behalf of the IP cartel = less customers = less money," maybe they'll take a stand like Verizon did and protect their customers.

    This also sounds like another good reason to switch to an encrypted P2P architecture like Freenet.

  15. Re:so... by orthogonal · · Score: 5, Insightful
    As usual, the submitter and the editor didn't read the letter.

    Parent poster is absolutely right. What's posted on Slashdot is egregiously misleading.

    The Slashdot article states (emphasis mine):
    tm writes "Comcast recently sent out letters to DMCA-infringing customers, informing them of their illegal downloading transgressions. The notice clearly states that Comcast has been asked by the copyright owner, MGM, to notify the individual of their actions and demand that the downloaded file(s) be immediately removed. In addition, the individual must write a return letter, which consists of an explanation and an apology. It appears that if a valid explanation is given, such as 'I don't know how to secure my access point and my neighbors run wild on my connection,' then both Comcast and MGM will be happy. If the explanation is not satisfactory however, they may proceed with fines, termination of service, ect [sic]. It will be interesting to see how this plays out and if this will influence other ISPs to go after customers at Hollywood's request."


    Please note I am not a Comcast customer and I have no relationship of any sort with Comcast.

    Ok, point by point:
    • illegal downloading transgressions and demand that the downloaded file(s) be immediately removed. : reading this and trustingly reading the words as they were written, I understood this to mean that Comcast was logging customers downloads. This has privacy implications, and it allows the possibility of mis-identifying files as copyrighted based on ambiguous filenames. But the actual letter asks the user to "remove works from the [Comcast] Server"; it's about files on Comcast's machine, not files the user has downloaded.
    • the individual must write a return letter, which consists of an explanation and an apology : I found this particularly worrisome, as the idea of forced confession or forced contrition both recalls Maoist "reeducation" and Stalinist show-trails, and because such confessions can be used against their author in latter criminal or civil proceedings. But, once again, no, the letter only requests the (possibly) copyrighted work be removed from Comcast's server, and offers the Comcast customer the opportunity to write a letter to dispute the copyright status of disputed file(s).
    • If the explanation is not satisfactory however, they may proceed with fines, termination of service, ect : No mention at all is made of any fines, termination of service, or in act any consequences to the Comcast customer. Nor is any mention made, as the Slashdot article implies, that Comcast will -- extrajudicially -- be itself the judge of the acceptability of the letter.
    • influence other ISPs to go after customers at Hollywood's request : Comcast is doing nothing more than precisely what the DMCA legally requires it to do; no new precedent is being set, and it's the force of the law itself, not Comcast's actions, that will presumably influence other ISPs to follow the law. If there's a slippery slope (and I do think there is) it was started down by the legislators who passed the DMCA. not by Comcast which is simply and without elaboration doing what the DMCA requires it to do. Nothing new here.


    Let me emphasize my last point: there is nothing new here. Comcast is doing what it must do under the DMCA, and it's doing what every other ISP has to do. Your complaint is with the DMCA, not Comcast.

    My complaint is with the article submitter and, even more so, the Slashdot editor who submitted this: neither apparently took the time to read the linked Comcast letter (even though, to their credit, they did link it.

    It's important that Slashdot and its readers rail against the all too common erosion of our rights, and I applaud Slashdot for doing so. But it only harms our cause when we waste time and hemorrhage credibility raging against straw men with no basis in reality. Let's salvage some credibility by Slashdot readers -- and editors -- admitting that, with this "article", we simply screwed up.
  16. Indeed... by Kjella · · Score: 4, Insightful

    [Devil's advocate]
    1. Mr Pedo chats up young girl nearby. Maybe even gets a picture.
    2. Mr Pedo makes a frivolous subpoena request, claiming that girl's IP was sharing his copyrighted something, using a fake ID.
    3. ISP can only comply.
    4. Mr Pedo never files a lawsuit.
    5. ...do I need to be graphic?
    [/Devil's advocate]

    --
    Live today, because you never know what tomorrow brings
  17. Yes, rights. by Anonymous Coward · · Score: 4, Insightful

    Rights? The right to trade a copy of "Walking Tall" recorded in theater with a camera (judging by the filename)?

    Your insulated view may not allow you the perspective necessary for objectivity, but trust me, it is disputable whether or not an individual has the right to record "Walking Tall" in a theater with a camera and then distribute it. It is not a clear case as you would like to present it.

    Would it be acceptable for someone to take an audio-only recording device to record the sound track for the movie? What if it was just a legal pad, and a pencil? Assume they know shorthand and could storyboard and transcribe it precisely. Is it immoral and/or illegal to transcribe, and describe the goings-on of the movie with a notepad and pencil? What if it was just someone's mind? What if Mr. Joe Hypothetical had eidetic memory and some expensive renderware on his PC at home. If he sees a Pixar movie and his mind, and software at home, enables him to recreate the movie exactly, should it be illegal?

    What if you didn't have superhuman memory, or fancy software, but instead were just a great story-teller. Say you remembered the movie well and related all the details to your friends in an entertaining fashion. Is this copyright infringement too? Or what if you're not even a great story teller, but you remember the high points of the movie. Should it be illegal to divulge spoilers to those who have not paid? Are spoilers copyright infringement, do you think?

    Humans already have the capacity to store, retrieve and relate information, you can't get around that fact! So the issue must be one of quality, right? The Valenti argument, that the "real problem" is that digital copies don't degrade. Well, what is the problem with recording from a theater? If you start with a degraded copy, isn't that great for the MPAA using that logic? If the issue isn't one of quality, it must be one of control. But where is the line drawn, when humans themselves have I/O and computational ability and when this is the direct root of human civilization?

    If you pay for access to an idea, must you therefore relinquish control of your mind? That is what the argument reduces to.

    Ponder TJ's words:

    It has been pretended by some, (and in England especially,) that inventors have a natural and exclusive right to their inventions, and not merely for their own lives, but inheritable to their heirs. But while it is a moot question whether the origin of any kind of property is derived from nature at all, it would be singular to admit a natural and even an hereditary right to inventors. It is agreed by those who have seriously considered the subject, that no individual has, of natural right, a separate property in an acre of land, for instance. By an universal law, indeed, whatever, whether fixed or movable, belongs to all men equally and in common, is the property for the moment of him who occupies it, but when he relinquishes the occupation, the property goes with it. Stable ownership is the gift of social law, and is given late in the progress of society. It would be curious then, if an idea, the fugitive fermentation of an individual brain, could, of natural right, be claimed in exclusive and stable property. If nature has made any one thing less susceptible than all others of exclusive property, it is the action of the thinking power called an idea, which an individual may exclusively possess as long as he keeps it to himself; but the moment it is divulged, it forces itself into the possession of every one, and the receiver cannot dispossess himself of it. Its peculiar character, too, is that no one possesses the less, because every other possesses the whole of it. He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me. That ideas should freely spread from one to another over the globe, for the mora