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New Tricks from Browser Hijackers?

Fortunato_NC asks: "I'm the IT manager for a small business that delivers its service via a browser-based application, and we take around two dozen to three dozen tech support calls from users each day. Many have something to do with pop-up ads making using our product nearly impossible, which is odd, since we don't have any advertising on our website. Of course, it's spyware causing the pop-ups, and we recommend using a product like Ad-aware to take care of the issue. However, not everyone gets the message. Today I was on a client's computer using WebEx helping them remove yet another 'browser helper'. The uninstaller for this program consisted of running no fewer than four separate programs, each of which forced closed the Internet Explorer windows, killing the WebEx session, and making it very difficult to service an already upset client ('What do you mean I have to join the meeting AGAIN?'). It seems as if this product anticipated the need to have someone remotely help the user remove it and went out of its way to make that task nearly impossible. Has anyone else on Slashdott encountered spyware or malware specifically designed to make life miserable for *remote* support techs? What other nasty tactics are spyware authors using that you've noticed?"

104 comments

  1. Stop using IE by Anonymous Coward · · Score: 2, Insightful

    Tell your users to use a decent browser instead of IE (Firefox, Mozilla, Opera, whatever). Let them handle their spyware infestations themselves.

    1. Re:Stop using IE by Anonymous Coward · · Score: 5, Insightful
      Tell your users to use a decent browser instead of IE (Firefox, Mozilla, Opera, whatever). Let them handle their spyware infestations themselves.

      Not an option in almost all business environments. In fact, we're specifically prohibited from even suggesting to users that they use an alternative browser because it'd be a bigger support hassle for the desktop support group. SAP requires IE, WebEx requires IE, our timecard program requires IE, and now they want to migrate people from POP mail to using Exchange Server. I work for morons (the US government).

    2. Re:Stop using IE by Fortunato_NC · · Score: 4, Insightful

      That would be easy, except that we deliver many of our products in crowded, cutthroat markets to people who usually have little in the way of on-site or corporate tech help. We differentiate ourselves on service and ease-of-use, since we have no hope of competing with the industry "big boys" on straight price. In fact, we buy many of our products from the "big boys", repackage them, add our own unique data, and deliver the whole ball of wax in an easy-to-read format.

      Simply telling them "that's not our fault" isn't going to cut it. If we're not providing the best experience possible, our customers can easily take their business to our competitors. And then, I'd be Asking Slashdot about where I could find a new job.

      The fact is that most of the "low-end" computer users use MS products because they're the easiest to install - especially since they came preinstalled on the computer. Asking them to download and install software is beyond the capabilities of many of our users. I don't like it, but I have to play the cards I'm dealt - and right now those cards say that 90%+ of my customers are using IE. And unfortunately, when those customers are trying to use my product and spyware prevents them from doing so, it falls on me to fix it. If I don't, one of my competitors will.

      --
      Blogging Weight Loss, Distance Education, and more at verlin.com
    3. Re:Stop using IE by Plake · · Score: 0

      You can't just force your customers to change broswers. As far as they know you're just recommending what you like or think is safer for the average user.

      I hear about the Tech Support at my office and they commonly have to deal with sypware issues and customers fully expect that to be apart of their support for our products. They mainly point them to Adware, Sypware Seek & Destroy, and Stinger (NAI free lightweight scanner).

    4. Re:Stop using IE by hdparm · · Score: 2, Informative

      Webex actually has a Mozilla client - no problems doing Red Hat webcasts.

    5. Re:Stop using IE by dheltzel · · Score: 5, Insightful
      Asking them to download and install software is beyond the capabilities of many of our users.

      Yet they seem to have no trouble at all installing all that spyware. Someone needs to create a one click install via a popup for Firefox, then you just put that popup on your site and wait until they inadvertently fix themselves.
      Extra credit for the hacker if can wipe the existing spyware (the competition) and put the firefox path into all the shortcuts and registry keys that currently point to IE.

      Imagine a "spyware" program that make the computer run better and safer than it was before.

    6. Re:Stop using IE by Greg+W. · · Score: 0

      our timecard program requires IE

      Fix it. Duh!

      I work for morons (the US government).

      Oh. Well, you can still quit, right?

    7. Re:Stop using IE by caseydk · · Score: 2


      I've started the initiative within our web development group to make all of the applications Mozilla/Firefox compatible.

      It's really not that tough most of the time, there are even dozens of guides that show the Javascript equivalent for things and all of that.

      Of course, if you use ActiveX components, you're probably screwed.

    8. Re:Stop using IE by br0ck · · Score: 2, Informative

      put the firefox path into all the shortcuts and registry keys that currently point to IE

      And then the user won't be able to use Windows Update and they'll be worse off than they already are. Also, switching from IE wouldn't stop 99% of the crapware which mostly comes from people installing screensavers, P2P apps or those oh-so-cute little doggies that show up in the toolbars.

    9. Re:Stop using IE by dheltzel · · Score: 1

      I believe that switching from IE would indeed stop almost all the spyware on our company systems, that's why our desktop admin (a devoted microsoftie) is now using Firefox and planning how to move the rest of the users to it.

      You can believe what you want, but I'll bet you money that if you put a typical user on the net with firefox they would get far less than half the amount of spyware installed on their system compared to the same user using IE. I'm using 50% to be completly safe, it's probably several orders of magnitude less.

    10. Re:Stop using IE by jimbosworldorg · · Score: 1
      Imagine a "spyware" program that make the computer run better and safer than it was before.
      ... that's what the guy that wrote W32.Nachi said. >=\
      --

      Coming soon to Slashdot: meta-meta-moderation!

    11. Re:Stop using IE by dheltzel · · Score: 1
      ... that's what the guy that wrote W32.Nachi said.

      Lesson learned: he should have open sourced it so others could fix his bugs.

    12. Re:Stop using IE by AllUsernamesAreGone · · Score: 1

      Quite amusing in a way that people bring up examples of hideously badly written hacks when someone suggests something like this.

      Now consider what could be done if someone who actually knew how to program properly tried it.

    13. Re:Stop using IE by Anonymous Coward · · Score: 0

      then make an ActiveX control that will install automaticaly your customized version of Mozilla/Firefox, and after install set it as default, so next time when the user starts IE it launches Moz/FF and u are done..

      at least your users now how to click a button isnt it

    14. Re:Stop using IE by fugginsuds · · Score: 1

      Yes, you can "tell your users" but you can't force them to do anything. Maybe this works on a network of 20 people, try that on a network of any size and your results are garbage.

    15. Re:Stop using IE by TubeSteak · · Score: 1

      Don't forget a skin & an .ini to make it look/behave like IE. Just imagine what happens when people accidentally start making mouse gestures.

      --
      [Fuck Beta]
      o0t!
    16. Re:Stop using IE by Max+Threshold · · Score: 1
      we're specifically prohibited from even suggesting to users that they use an alternative browser because it'd be a bigger support hassle

      No. No, it wouldn't. And you need to get in somebody's face about that.

  2. a few steps to clear yourself of all problems by xutopia · · Score: 1, Informative

    1. make your browser application fully standard compliant
    2. tell users with problems that the problem they are experiencing is beyond your control and has to do with IE and Windows sucking so bad.
    3. Let them know that CERT recommends they use something else than IE like Firefox.
    4. tell your clients that with Firefox their unwanted popups will never appear.

    1. Re:a few steps to clear yourself of all problems by Idealius · · Score: 5, Insightful

      Actually, many "Browser Hijackers" are coupled with their TSR spyware buddies so #4 would oftentimes backfire on you.

      If anyone is familiar with HijackThis they'll know that Spyware/Malware comes with several modules placed in different portions of people's startup/browser configurations so if a piece of the spyware is removed from one area the other modules will replicate back to these areas sometimes with random filenames and a host of many other tricks that anyone familiar with "the game" will know.

      Anyway, a lot of us are going to need replacements for HijackThis because the last version Merijn released is just that: the last version.

    2. Re:a few steps to clear yourself of all problems by bscott · · Score: 1

      You left out Step 5: take job delivering pizza because all your clients have dropped you.

      My advice to people is to disengage the thick cable that's usually to be found lodged in the back of their machine near the main cooling fan; guaranteed end to all computer problems, but then I'm actually trying to get out of the computer-fixing game permanently.

      If you aren't, it might pay to be a little nicer to your customers. I love Mozilla, but it's not for everyone, not while there are poorly-made sites that only work correctly in IE...

      --
      Perfectly Normal Industries
  3. Solution: by Lord+Bitman · · Score: 4, Insightful

    Why not stop requiring your clients use IE to get support? That help?

    --
    -- 'The' Lord and Master Bitman On High, Master Of All
    1. Re:Solution: by black+mariah · · Score: 1

      And where exactly did he say anything to that effect?

      --
      'Standards' in computing only impress those who are impressed by things like 'standards'.
    2. Re:Solution: by spectral · · Score: 1

      WebEx is a remote support tool, using IE. So if a spyware's uninstall requires IE to be closed, his connection to that computer is forcefully terminated.

    3. Re:Solution: by Lord+Bitman · · Score: 1

      also worthy of note, this in itself is not part of the maliciousness of spy/adware, it is just part of the uninstall proccess for something which uses IE. (that is, the submitter is full of crap)

      --
      -- 'The' Lord and Master Bitman On High, Master Of All
  4. remote shremote by perlchild · · Score: 5, Insightful

    You think just because you're using a web browser tool, to remotely access a web browser, to remove vermin, is a design decision on the vermin designer's part?

    Hate to break it to you, but when you've got a broken arm, you don't usually use that arm to set the bone.

    Ever heard of non-browser based remote access? Like VNC, pcAnywhere, NetOP or remotely possible?

    It has nothing to do with this vermin's author being clever, you're just using a not very optimal tool for your removal of that vermin.

    1. Re:remote shremote by Idealius · · Score: 2, Interesting

      Our tech support firm uses a variant of VNC and we've had no problems with our connections being disrupted by spyware/malware.

      However, our Diagnostic software does use an IE-shell so oftentimes it doesn't work. I've been bugging our developers/superiors to change this for years now but they don't seem to get the picture so I can see where this guy is coming from.

      Anyway, try to get them to switch to a variant of VNC, better if it is provided by a firm so they work out all of the details making it SUPER-easy for customers to connect. If your company refuses to change here's what you do: Per-customer ask your superior if you can see if VNC will get the job done where WebEx fails. Enough times of that and the point should get across.

    2. Re:remote shremote by Anonymous Coward · · Score: 0
      Ever heard of non-browser based remote access? Like VNC, pcAnywhere, NetOP or remotely possible?

      The question isn't what he's heard of, it's what his customers have or are willing to put up with getting. This isn't an internal tech support desk.

    3. Re:remote shremote by Anonymous Coward · · Score: 0

      Only on slashdot does someone not even paying attention to the summary get modded up +5 insightful for answering the wrong question entirely.

    4. Re:remote shremote by (H)elix1 · · Score: 1

      You think just because you're using a web browser tool, to remotely access a web browser, to remove vermin, is a design decision on the vermin designer's part?

      If this is webex, the problem is not so much the browser as the file explorer has some funky interaction with the software. It installs as an activex, but if you toggle the view file options to see 'hidden files' (or make any other changes for that matter that you typically do when carving out malware) it dumps you from the session. VNC works, but if the victim does a couple first steps before they join, webex can work OK.

    5. Re:remote shremote by cuzality · · Score: 1

      Our tech support firm uses a variant of VNC and we've had no problems with our connections being disrupted by spyware/malware.

      I second the motion to use VNC. I suggested it to my boss 6 months ago (immediately after starting the new job) and got it implemented soon after. My service calls out to other locations got cut by 75%, and I am now able to take care of removing spyware/etc. myself, instead of taking hours and hours trying to walk end users through downloading and installing Spybot/Ad-aware, or resetting their home page in Control Panel | Internet Options.

    6. Re:remote shremote by Anonymous Coward · · Score: 0

      shameless plug: http://www.landesk.com/products/product.php?pid=8

      my company makes this, and it's even partially linux based (mostly windows componentry though).

  5. nasty stuff by returnoftheyeti · · Score: 5, Interesting

    I've seen windows rebooting as soon as any user logs in (even safe mode). I've seen the media player exploit and Media Player added to HKEY LOCAL MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENT VERSION\RUN. So that the adware reinstalls its self even after running AdAware. I've seen a giant - full screen Active Desktop Ad advertising spyware removal, it even covers the taskbar. I've seen files that cant be deleted from the command line in the recovery console. Windows is the most insecure thing I've ever seen. What I want to know is if someone smarter than me can make a Knoppix like disk, that will read NTFS, run Adaware, CW Shredder, and an online scan like housecall.trendmicro.com and fix all the problems. Barts PE works ok for the purpose, but Knoppix is faster and more flexible.

    1. Re:nasty stuff by daviddennis · · Score: 2, Interesting

      I still remember the particularly nasty spyware program that redirected searches to ZestyFind.com. When you go to google and type in a search phrase. the software automaticlaly pulls up a ZestyFind search window and does your search there.

      I couldn't resist trying it out. I visited it using Safari on my Macintosh and typed in a bunch of queries. Needless to say, the results were pathetic. My conclusion was that it was the most useless search engine in the world.

      As I remember, the removal instructions for the program were something like ten pages long. I managed to do it but it was horrible.

      Mozilla's looking pretty good about now. I managed to outsource that part of my job, thank goodness, but I will be talking to the outsource firm about that when I next see them.

      D

    2. Re:nasty stuff by Anonymous Coward · · Score: 0

      Wow, try searching for Linux. There's not even a single correct entry on there. http://zestyfind.com/cgi-bin/search.cgi?keywords=l inux

    3. Re:nasty stuff by Plake · · Score: 0

      About a month ago a manager at my work installed some sypware on their machine. The problem was that Seek and Destroy and Adware didn't even see it. Also, the manager was off site and was not heading back in to the office for a few weeks.

      The sypware was a BHO which was installed for all browser windows, not just in IE. When it tried to load the spyware it would hang the system and explorer.exe would crash due to the fact the site it was pulling the data from was no longer available.

      I found a rather long fix to the problem, we tried many of the steps but it's hard to tell over the phone what the user is actually doing. So, when he came back to the office we just re-formatted the machine.

    4. Re:nasty stuff by daviddennis · · Score: 1

      Well, you know, this is really very good news, because their slogan is "Making Search Simple" and surely two pages of results is far simpler than Google's "Results 1-10 of about 111,000,000".

      Oh, you want useful results? I thought you wanted simple! :-)

      Don't click on any of the links, of course, or you'll be paying those slimeballs.

      D

    5. Re:nasty stuff by Anonymous Coward · · Score: 1, Informative

      Mozilla's looking pretty good about now.

      I would suggest Opera. I've been using it almost exclusively since I found version 3 back in the late 90s, and I've never EVER had a piece of spyware on my machine that didn't come with it. It's fast, small, customizable (especially for the intelligent user), and resilient when it fails. It has features for the serious browser user that Mozilla STILL doesn't have - in fact, all of Mozilla's best ideas (barring XUL perhaps) were in Opera first, and it's still ahead.

      If you give Opera a chance for just two weeks, I can almost guarantee you'll wonder what the hell you thought was so great about Mozilla. Mozilla is okay, especially if you're a casual browser, but if you spend a huge portion of your time in the browser, Opera is still the best.

    6. Re:nasty stuff by magefile · · Score: 2, Informative

      Knoppix can already read NTFS, so it could (in theory) use AdAware, CWShredder, etc, it just can't write (so it can detect, but not fix).

      Depending on whether housecall.trendmicro.com is ActiveX or Java or whatever, it might work. Just wouldn't be able to fix anything.

      There is no stable NTFS writing driver yet. So ... no, there is no such tool.

    7. Re:nasty stuff by binaryspiral · · Score: 1

      I agree, PE Builder does the trick - but it's damn slow.

      Bump that request for a live CD to save IT people forced at gunpoint to save Windows.

    8. Re:nasty stuff by NighthawkFoo · · Score: 1

      I find it deliciously ironic that looking for "zestyfind" in that search engine returns no results.

      --
      "I disapprove of what you say, but I will defend to the death your right to say it."
      - Evelyn Beatrice Hall
    9. Re:nasty stuff by Yottabyte84 · · Score: 1

      It seems that it _ONLY_ returns sponsored links. For example....

      http://zestyfind.com/cgi-bin/search.cgi?keywords =m ozilla

      http://zestyfind.com/cgi-bin/search.cgi?keywords =s dfsdgfds

    10. Re:nasty stuff by DavidH_Mphs · · Score: 1

      seems pretty damn secure if you're having trouble removing the ware.

  6. Safe mode by QuantumRiff · · Score: 3, Informative
    Reboot the PC into safe mode (with networking) load adaware, (or whatever) get its updated def files, and scan.

    Doesn't work remotely, but seems to get pretty much all of them.. However, I have seen in the last month one or two running even in safe mode on Win2k. As soon as you reboot back, they re-install about 10 more. Thank god for norton ghost for those nasty ones.

    On a side note, is there a huge list of IP's that these spamware come from, or report back to, or whatever? Sure would be handy to ban those IP's at the router..

    --

    What are we going to do tonight Brain?
    1. Re:Safe mode by lounger540 · · Score: 2, Informative

      I do tech support for an ISP, we don't officially support removing spyware but this is a sure fire way to get the net running again. The dreaded 98/ME that's another story requiring a full TCP/IP&Winsock reinstall. We charge for that great service. BTW: Winsockxpfix.exe works very well on XP systems too, that's the first thing i d/l from inside safe mode or sometimes if email works but not ie, well you see the picture.

      --
      LOOP1: MOV CX,2 LOOP LOOP1
  7. Sounds nice but wouldn't work by SmallFurryCreature · · Score: 4, Interesting
    He is very shy mentioning his business so lets presume it is not something big like a bank asking this. Just a tiny webshop trying to survive. Sure they could be courageos and suggest people install a real webbrowser instead of the bug collection known as IE but very few people are brave. It would be like a shop deciding to charge for parking (no return of parking fee with a purchase in the shop) and tell people to take the bus instead.

    Making sure your web application works in most browsers is ofcourse sound advice but requires you to hire programmers and designers who know their business. You would be suprised to learn how many sites are setup by some frontpage kiddie. Or worse ASP kiddie. Ugh. They wouldn't know about cross-browser capabilitie if you hit them with the IE open-bug log.

    And they would be spending all their time telling their client that IE is the default browser and that coding for the others is not worthwhile because if they don't they are out of a job. As to the market share of Mozilla and others. Supermarkets in holland are involved in a prize fight over 0.1% market shares. Denying browsers other then certain IE versions is like turning away full percentages of customers at the door. Doesn't make sense does it to fight for fractions and then refuse them entry.

    Frankly there is no solution, if this tech manager has made sure that his web page can be accessed in every browser (if he hasn't he is beyond help anyway). He can't force his clients to switch browser (clients with a clue will have switched by now and no business can survive turning away the clueless braindead zombies that are still on IE), he can't stop spyware, he can't ask his clients to install something like vnc (or ensure that vnc isn't killed by spyware). He is screwed. Maybe he should sue MS for putting him out of business and costing jobs. Closed source IE costing jobs. Oh well, it made me laugh.

    --

    MMO Quests are like orgasms:

    You may solo them, I prefer them in a group.

    1. Re:Sounds nice but wouldn't work by daviddennis · · Score: 3, Insightful

      It seems excessively negative to say that someone's beyond help if he hasn't ensured browser compatibility. When confronted with a potentially company-killing problem, I think he'd be willing to listen.

      I actually talked to a customer today who I told should switch from IE, and she was receptive to it because the spyware was driving her bats. There's no question that you can't turn away people using IE, and you must ensure that your software is compatible with IE, but there's no reason in the world not to suggest that using other browsers would fix the problem. People who have the kind of severe spyware problems I've seen are likely to be receptive to that kind of pitch; they don't love IE, they just want to get things done. If that means download something new, I think they'd go for it.

      D

  8. Referrer Log Spamming? by xmas2003 · · Score: 2, Interesting

    While I don't have any direct evidence of browser hijacking causing this (yet), it would not surprise if the the scumbags of the world are using this approach. In brief, referrer log spamming is causing the spammer's site (typically an adult/porn one) to be listed as the referrer (via HTTP_REFERRER) with the hope that the target web site will publish their web logs and the spammer will benefit with a link and/or more traffic - read more about referrer log spamming here. And these guys are smart enough to have "zombie" PC's do all the work for them, so some sort of browser malware would be one approach they would try.

    --
    Hulk SMASH Celiac Disease
    1. Re:Referrer Log Spamming? by lambsonic · · Score: 1

      I started blocking referrer spam IPs and now I never get referrer spam, so I published the addresses I block. Only a few IPs seem to do it.

      --
      # make clean sig
  9. Netmeeting? by mozingod · · Score: 3, Insightful

    Since I'm betting 99% of your users will be using Windows, why not just use netmeeting? Our techs have been using it for quite some time and never have a problem getting rid of spyware with it, since it's not browser based.

  10. We must live in different worlds by SmallFurryCreature · · Score: 3, Insightful

    I seen this problem before, the trick is hardly unknown. And yet there seems to be very little movement in people switching browsers. Sure a lot of noise is made about it here but just look at the statistics. How much did IE loose in a recent /. story? 1% wasn't it. OH WOOPIE. That was right after one of the biggest security hits in the history of computing (several regular sites being used to steal information and forward it to criminals) that was only stopped because it was to successfull and the receiving server was overloaded.

    Of course I don't know if the guy with the problem has an IE only site, I was only speculating, but I have argued this point in the past with customers and employers and it rarely gets across. I found that the only way to reliable create a cross-browser site is if I am the person in control and then to just do it. Don't mention it, it doesn't cost any extra so no need for the customer ever to known his brand new site works with every graphical browser on every OS (well linux windows and OS-X) and can even be used with links. (lynx is harder)

    I never ever had a customer or employer ask for cross-browser compitabilty let alone cross-platform.

    My answer nowadays when people ask me about obvious MS caused spyware/trojans/virusses/bugs. "I don't know."

    I used to recommend firebird or opera. And everytime I get repaid by having them complain to me that site X doesn't work anymore. Worse when I used to remove spyware they complained about their missing desktop toys. I only did that a couple of times. Waste of time.

    Fat people don't listen to advice on diets, drunks don't listen to advice on not drinking, windows users don't listen to advice on security. If they did they wouldn't be fat drunk windows users.

    BUT you could restore my faith in mankind, well womankind at least. Did your customer switch browser? I bet my cynisism against a shred of hope for the human race she didn't.

    --

    MMO Quests are like orgasms:

    You may solo them, I prefer them in a group.

    1. Re:We must live in different worlds by Captain+Splendid · · Score: 1, Insightful
      How much did IE loose in a recent /. story? 1% wasn't it.

      One percent of IE users switching is something upwards of a few hundred thousand right? And it's a growing trend. We can assume alternative browser usage will plateau at some point once MS gets the lead out, but that's not for another couple of years, considering all the visible bad press IE has been getting lately, and the fact that their development team is way behind the curve.

      I think the anti-IE backlash (and subsequent switching) will reach critical mass, say when millions (still only a few percent!) switch over. And that will be hard to ignore, for web developers, the press, and the average user worldwide.

      Bottom line: Yes, it can be tough to convert, particularly a company of thousands entrenched in their habits. But keep working at it. Every convert is an evangelist to the cause, and we have nowhere to go but up.

      --
      Linux, you magnificent bastard, I read the fucking manual!
    2. Re:We must live in different worlds by Anonymous Coward · · Score: 0

      How much did IE loose in a recent /. story?

      "lose".

    3. Re:We must live in different worlds by daviddennis · · Score: 2, Insightful

      I'm not really in touch with my customers, so I don't know. (I do computer system design for the company, so I'm not on the leading edge of customer contact). But I do know she said she would bring it up at their meeting, which probably increases your cynicism tenfold :-).

      I think there are a few problems worth noting. First, we tend to sound a bit fanatical about these issues, and most people tend to discount fanatical statements. Imagine what you would say if someone told you your car had a good chance of blowing up. You'd think they were out of their mind until you saw some exploding cars yourself.

      Second, people are conditioned to feeling computers don't work right. Even when Windows has no viruses or spyware, it still slows down over time; the spyware just accelerates this. Since computers are getting faster all the time, that hides the affect of malware from view, and people think it's normal, and accept it.

      So it's very likely that people don't understand the full impact of the problem. A few have to be injured by these scams and problems, and then others are likely to fall into place if you explain things properly. Understand that most people don't like change and just expect things to work.

      If you understand that's how people think, then you're in a better position to try and convince them.

      Hope that helps.

      D

  11. Not An Option? by Bob_Robertson · · Score: 0, Flamebait

    Then you're screwed. Get used to it.

    --
    The Ludwig von Mises Institute. The reasoning individuals economics
  12. Bad Malware... Bad! by sjs132 · · Score: 2, Insightful

    I've actually had some malware that gets into the system like a tick...

    Not only is it set in the Hkey\..\run, but I had one that stuck it's html based install into the windows active desktop folder, so once the computer was "clean" it reinstalled itself on reboot...

    I've even seen a few where if you try and use AdAware and the first thing you need to do after downloading it onto a new system is to update the REF. file... but adaware said no updates... Finally, I had to use another system to get the updates, put them on a ftp site, and pull the updated REF file from the ftp (or shared drive would work) because the malware blocked the adaware updates!

    What I think is funny/sick is that if the author(s) of this crappy malware type software actually spent as much time/effert into a GOOD PRODUCT as they put into making it's removal difficult (my.search, etc...) then they would probably have a great product and people would enjoy using it, and maybe even give them legit business... Not trick people into installing it because it sucks so badly!

    Of course the simple answere would be:
    boot Dos-format-reinstall (or reimage...)

    --
    --- Relax, that mass muderer is just trying to reduce our carbon footprint, one fetus at a time...
    1. Re:Bad Malware... Bad! by mhollis · · Score: 1

      sjs132 writes:

      if the author(s) of this crappy malware type software actually spent as much time/effort into a GOOD PRODUCT as they put into making it's removal difficult ... they would probably have a great product and people would enjoy using it, and maybe even give them legit business.

      Most of the writers of malware don't distribute, they just post the code for all to see and comment on. Then they design scripts that will compile the code and post that. Most of the people who do actually distribute the malware are referred to as script kiddies and are generally reviled by the authors of the code. They tend to be misanthropic loners who can't get a date (shades of my own teen-aged years) who revel in the news of the pain they have unleashed on others.

      --
      Gods don't kill people, people with gods kill people.
  13. Spyware by Chop · · Score: 2, Informative

    I just got finished fixing an employees home computer because WindowsME (ugh..) would show the splash screen and then reboot. Start the computer in safe mode? Nope, it would get to loading the desktop and then blue screen (windows protection error, please blah blah blah).
    Anyways once I got the the pc running I ran Ad-aware and it found ~70 or so items and removed them, however I had to remove one file that Norton Anti-Virus detected, that ad-aware missed, in the windows folder and I noticed an explorer.001 file. I renamed .001 to .exe and rebooted, I re-ran ad-aware and it found an additional ~200 spyware items that it could not find the first time!

    NOTE: Ad-aware does not check the c:\recycled folder for spyware, however Nortion Anti-virus does...

    Chop

    1. Re:Spyware by Micro$will · · Score: 1

      Blue screens, protection faults, and random reboots are normal for Windows ME. That's why they call it "Mistake Edition". My fix for any problem in ME is to upgrade.

      I find that SpyBot is more effective than Adaware and Kaspersky AV is far superior to Norton, although if you keep the default settings, your machine will be unusable between 8 and 8:45 PM due to it's thorough scan.

    2. Re:Spyware by Chop · · Score: 1

      That is why I said ugh :-), I also said it was his home computer, so he is not receptive to an upgrade as the PC is circa '95 - '96 (400Mhz PII, he thinks he will replaced it soon). I have also installed Spybot and ran it as well as running HijackThis.

      When cleaning spyware/adware I use a combination of running Ad-aware, then Spybot, then HijackThis and finally manually browsing the HKLM\Run & RunServices keys to make sure everything is gone. If the user show signs of agression and being fed up with the spyware and popups I will "casually" mention Firefox or Opera and that I do not have problems like that. If the user asks for more information I will install an alternative browser.

      Chop

    3. Re:Spyware by Chop · · Score: 1

      oops, I guess PII 400mhz PC's were not around in '95 - '96 so I should say approx. '98 - '99

      Chop

    4. Re:Spyware by lachlan76 · · Score: 1

      Windows ME. Just gotta love it.

      I got an old P2-350 awhile back, and since I'm a teenager who spends a lot of time on my computer, I LANed them up and while I'm playing games/IMing/coding/whatever my family uses that one.

      Long story short, I've just formatted the hard drive and installed RH8.

      If people like that don't want to learn to use Linux, then they should at least try Win2k/XP. I don't know about other people, but I've learned to put up with the registry (I have XP Home. The command prompt is something I use a lot too ;) ). Standardisation makes things easier for tech support.

      And if worst comes to worst, you always have Knoppix.

  14. Bad client. No biscuit. by mcmonkey · · Score: 3, Insightful
    If we're not providing the best experience possible, our customers can easily take their business to our competitors.

    Which isn't always a bad thing.

    There are customers who make you money, and there are customers who cost you money. It sounds this customer (the client requiring several WebEx sessions) is a money pit.

    Now there are several good reasons to take a loss on a particular customer--large clients often grow from small clients, good clients come from referrals made by bad clients treated well, you don't want your support staff bailing on tough calls with the excuse, 'oh, this customer is losing us money' (that's a call for the bean counters, not the support or tech folks).

    So, let's presume the company is losing money on such high-maintenance clients. Let's also presume the company is not willing to just let their business go. What do you do?

    You do your homework! Boy Scouts' motto, Ounce of prevention, pound of cure, stich in time, and all that. Take a machine off the company network, do a standard client install, dial-up to the internet, and let the ad-ware be your guide. Install whatever it is you keep having to uninstall for your clients. Then document the steps to uninstall.

    Rinse and repeat as needed. Go through the permutations of OSs, versions, and browsers to cover 95% of your client base.

    Now, you still have clients with ad/spyware issues, and your support staff is still helping them out. For those that don't know but can learn, you put your documented cleaning routines on your web site or at least have a formatted email ready to go when the call comes in.

    Those that can't follow the written directions, get the walk-through on the phone, but now 1) you don't sound like you're making up as you go along. Bad clients are more likely to become good clients when you have a solution on hand and ready to go. And 2) you can pass that job down the chain so you lose a little less money on that client.

  15. Re:Bad client. No biscuit. by Fortunato_NC · · Score: 4, Interesting

    I'd love to let go of some of our customers, but the nature of our product is facilitating a data exchange between customers, so letting customers go would diminish the value of our product. Plus, the customers who are "trouble" are also the same ones who are likely to have data to report to us.

    We have a well developed set of internal procedures, but this particular piece of spy-crud was one we hadn't run across before. I do have a "field guide to American Spyware" that I distribute to all our sales reps and customer service folks, but some calls still end up back in the tech department. We'd rather be writing code than doing tech support, no doubt, but ultimately keeping the customers happy keeps our business growing - and it is growing - we've had record volume the last two months and are on pace to break records again this month.

    --
    Blogging Weight Loss, Distance Education, and more at verlin.com
  16. I've noticed this tactic by UnrefinedLayman · · Score: 3, Funny
    What other nasty tactics are spyware authors using that you've noticed?
    One particular tactic I've seen is that they integrate themselves with the host software and say that it's impossible to sell without selling both. They do this to try to push competitors out of business, then once they succeed they stop development of their software despite the fact that it's poorly written and full of security holes and causes massive problems.

    It reminds me of something, but I can't remember what.
    1. Re:I've noticed this tactic by Yolegoman · · Score: 1

      I can't either, but it seems like a WaHoO, or something, like, dude, maybe KaZoO? I give up, somebody enlighten us.

  17. possible solution(more a suggestion) by psyph3r · · Score: 1

    I run a computer service, solutions business. Sometimes when a client has a problem such as the one you were talking about, rather than drive the 40 miles to their house I have them install something called TIGHT VNC. it allows complete remote usage of their system without any kind of annoying setup or anything. simple 2 meg file that i have them download from my ftp. the installation is as simple as telling them to click next and then they pick a password and you can go to work. You also don't need the program to access their computer( acts as a java webpage if you use a browser). the only problem you may run into then is a firewall. Even if they have a router, half the time the firewall is not even turned on by default( they are calling you, so i doubt they even know it exists). http://www.tightvnc.com/ is the site where you can get the program and it is open source. hope that helps

  18. Use Interwise instead of WebEx by mushon · · Score: 1

    Interwise is a much better application than WebEx, and also runs in a seperate window (so that closing of IE won't matter at all)

  19. Computer Cops by Suhas · · Score: 1

    Check this out. Computercops is a site which can answer most of your questions, plus there are utilities writeen for almost every kind of spyware removal.

  20. Listen Mode of VNC by WoTG · · Score: 2, Informative

    Most (all?) of the VNC derivatives inherited the VNC Client "Listen" mode and VNC Server side "Add Client" command. I've used these a couple times when the other person has (or I suspect has!) a NAT to get through.

    Assuming that you can configure the forwarding on your personal network correctly (I think listen mode is port 5400, but look it up), you can set your workstation to "Listen" for new VNC connections from your client's computer. Your client initiates the connection from their VNC Server program - right click, yada, enter remote support IP address, yada, yada. This nicely solves most of the common networking/port forwarding issues. It's also a heck of a lot easier than stepping someone through logging into a router and setting up port forwarding. It's a good design choice that VNC uses a single port, or else this wouldn't work very well!

  21. Dealing with malware infected customers by jcasey · · Score: 2, Interesting

    Of course, it's spyware causing the pop-ups, and we recommend using a product like Ad-aware to take care of the issue

    Adaware and other canned products will usually work fine for well known problems. For the latest threats you need someone who is skilled enough to research these problems, hunt them down, etc...

    we take around two dozen to three dozen tech support calls from users each day. Many have something to do with pop-up ads making using our product nearly impossible

    If the client is having a client side problem with popup ads, then why not charge for your service or refuse to troubleshoot the problem? I assume of course that your web server has not been compromised.

    A few things to consider are:

    1. is the end user using a "power user" or administrator account? If so I would suggest that they set up a regular local/domain user account - this account. The "power user" and administrator accounts give the end user the ability to modify the OS and registry big time. You really cannot blame the "evil empire" if people's pc's are getting hosed because they have administrative rights and are clicking in unsolicited links, OKing every popup window they see without reading them etc...

    2. Educate your customers about using the web securely - if needed, contact their IT dept and explain the problem.

    3. Most (Windows) people dont patch their machines - educate them about this - while the evil empire is usually slow in issuing patches, old patches are better than none at all.

    One last thing - Windows/IE is targeted by crapware writers because of its popularity - this is why you do not see anywhere near as many *nix/mozilla infestations etc... Lately many sites have been advising people to dump ie and use mozilla instead. If mozilla grows in popularity as a result, expect to see malware targeted for this too.

    --
    X
    1. Re:Dealing with malware infected customers by mhollis · · Score: 1

      jcasey writes:

      Windows/IE is targeted by crapware writers because of its popularity ... Lately many sites have been advising people to dump ie ...

      A question, perhaps rhetorical: Since Internet Exploder is actually an integral part of the Windoze operating system, does there exist a means by which one might be able to remove it with its known hacks? I routinely recommend that people not use Microsoft's browser or their e-mail client because of the target size those programs represent coupled with the number of exploits in them. This is not to unnecessarily malign Microsoft (more than they deserve) but rather to spark a discussion on the exploits that remain even when someone uses a different browser.

      The original author and others note that the malware is becoming harder to remove. Surely this is due to the fact that Microsoft does offer patches to their system software and the difficulty presented in removing the malware is all about an attempt by the black-hat hackers to keep their software present and viable on the infected computers.

      I regularly and routinely run Ad Aware on my GF's XP Home computer and found that it did successfully kill pop ups but the cookies kept coming back. So I have been slowly and methodically editing Internet Exploiter's Internet Preferences - Security section to place the most probable URLs of the offending cookie-setters into the "Restricted Zone" for IE. This stops the cookie setting for the advertisements cold. Perhaps these advertisers will stop setting cookies as a result. I know that most advertisements are not about malware but I see a cookie from a site such as "servedby.advertising.com" as a security breach.

      --
      Gods don't kill people, people with gods kill people.
  22. ASP Kiddie? by Anonymous Coward · · Score: 1, Insightful

    Somewhat offtopic, I know, but using ASP has nothing to do with how compatible your site is likely to be.

    I've been using ASP, PHP and Perl for the past few years on various projects, and recently won a UK accessibility Best Practise award for a huge ASP project - my point being that ASP and compatibility are not mutually exclusive! In fact, you find many more "web kiddies" using PHP than ASP, which requires small enterprise-level systems to do anything useful with, realistically.

    Now the very interesting thing about the accessibility award is this:

    I didn't do anything hugely complex to make it cross-browser and W3C compliant - I simply followed guidelines. This says to me that if I'm supposedly one of the top cross-browser, accessible developers in the UK right now, the majority of web-shops obviously don't know shit, and *that's* the problem.

    Also, frequently, developers know full well how to make a site compatible with all browsers, but when they ask for an extra week to fix CSS, layout etc, the client tells them that the non-IE market is unimportant. A bad idea, since on a large site even 1% can be thousands of potential customers, but hey, that's middle management for you.

  23. Earned another bottle of Champagne yesterday by Anonymous Coward · · Score: 0

    cleaning up the neightbor's PC - again.

    The 50th bottle this year. I've also earned 10K$ in fees.

    Thanks to the hijackers. They provide me with income and booze. What more can one want ?

  24. Nastier Browser Hijacks by fuzzybunny · · Score: 2, Insightful

    What's actually worrying me a lot more than spyware hijacks are active scripting tricks.

    We've encountered a lot of these recently, using compromised IIS5.0 pages (innocuous sites)--you can read a high-level overview here.

    People are hijacking sites and leaving them as-is, but appending malicious scripts. The sites are innocuous enough for average users to access regularly, but they take advantage of various IE exploits, such as Download.Ject and friends.

    The MS patches for ADODB stuff aren't too widely used in a lot of outfits as they can break lots of bits and bobs of the help "system" in Outlook and other vaguely browser-related toys. I'm currently doing some security work for a large corporation, and am having a demon of a time just trying to figure out with application testing people which MS patches do exactly what, what they break, etc. Ah the joys of using high quality commercial software backed by a reputable vendor.

    It's not just IE either; there've been a number of browser vulnerabilities released recently, albeit more to do with spoofing or redirects than actual remote code exploits. For Joe Average, though, the result will be nearly as serious (for example, if cnn.com prompts him to click 'yes' on a popup he may do it, when he would not for a random porno site.)

    To be fair to Microsoft, their local security guys are being extremely cooperative and helpful just trying to sort out the mess.

    --
    Cole's Law: Thinly sliced cabbage
  25. Tricks of the trade for dealing with Malware by Anonymous Coward · · Score: 0

    There is always someone out there sadly bored enough to make everyday user's lives miserably. In this new generation of computers and ability to browse many fold faster than 10 years ago a responsibility is needed on one or both parties to keep things running somewhat smooth. Malware/Spyware/Adware/Trojans/Scripts and anything else that can cause grief in ordinary user's experience is more often cause by the ignorance of PC operator. 85% of all computer users in the world now just want the thing to work. Very few take the time to actually figure out what is going on and much less want to learn how to fix. I myself working with computers for 10 years now have spent the most recent 2 years dealing with customers who just freeze when something happens that is out of the ordinary and don't know what to do when that change comes around. A few things to take into consideration for every user; experienced or not: 1.) Yes MSIE is probably the most common used browser application and many dislike it because of its deep roots to Microsoft but it really is not a bad program as long as you know how to tame it and take care of it. Locking the browser down by denying third-party applications, fully disabling all Java, ActiveX, and other scripts, clearing out the internet cache, and simply just saying no to mysterious confirmation windows will keep MSIE running in 'tip-top' shape. 2.) Removers and cleaners. They are definitely a must have. And since those people who make Malware give it to you for free so are the cleaners that remove them one way or the other. Spybot Search & Destroy (Spybot 1.3) one of the foremost leading pieces of software I personally use and trust dearly to help keep my machine and all my customer's clean. It now comes with a full wizard to aid anyone in using it. Ad-Aware 6.0 Pro is in my opinion right behind Spybot 1.3 with its less malicious approach and easier on the eyes GUI. This application working hand-in-hand with Spybot 1.3 is bound to remove up 95% of all common occurrences of Malware/Spyware and the likes. HijackThis (use at your own risk and not for the everyday user). If you are an Administrator and want to educate your employees get used to this program as it can if you aren't careful removed some much needed lines of registry code. This application looks in several different location in the registry to report the lines there. The most used part of this is to narrow down what is or isn't starting up that shouldn't be. This is a grown up version of Mircrosoft's MSconfig that is excluded in Windows2000 for some funny reason. For Die-Hard Microsoft users (i.e. those who don't use Linux nor want to know how but aren't in the know of all this) try using the new release of Service Pack 2 RC2. Granted it isn't a supported release but it does have its benefits. I have tested it out and like it just enough to promote it to you. It does some wonderful things in rewriting code to lock down MSIE and give you no choice outside of an annoying warning that you system could be vulnerable and activate your firewall and automatic updates. Now the last and final thing is to keep your machine up-to-date no matter the case. As much as this sounds like I use Windows more than other Operating system the one thing I have learned from Linux is that an non-up-to-date machine is an unhappy machine. This means schedule Automatic Updates to handle the downloading and installation of hotfixes. All-in-all with time and practice this can become second nature. It has for me because it is my job and I enjoy doing it. There is always something more to learn and I would like to hear if any of you have more to offer. And I know many of you would rather people just give up and use another browser but I believe that more would like it to work than find a work-around.

    1. Re:Tricks of the trade for dealing with Malware by Anonymous Coward · · Score: 0

      Here is an easier to read post


      There is always someone out there sadly bored enough to make everyday user's lives miserably. In this new generation of computers and ability to browse many fold faster than 10 years ago a responsibility is needed on one or both parties to keep things running somewhat smooth.

      Malware/Spyware/Adware/Trojans/Scripts and anything else that can cause grief in ordinary user's experience is more often cause by the ignorance of PC operator. 85% of all computer users in the world now just want the thing to work. Very few take the time to actually figure out what is going on and much less want to learn how to fix. .

      I myself working with computers for 10 years now have spent the most recent 2 years dealing with customers who just freeze when something happens that is out of the ordinary and don't know what to do when that change comes around. .

      A few things to take into consideration for every user; experienced or not: .

      1.) Yes MSIE is probably the most common used browser application and many dislike it because of its deep roots to Microsoft but it really is not a bad program as long as you know how to tame it and take care of it. Locking the browser down by denying third-party applications, fully disabling all Java, ActiveX, and other scripts, clearing out the internet cache, and simply just saying no to mysterious confirmation windows will keep MSIE running in 'tip-top' shape. .

      2.) Removers and cleaners. They are definitely a must have. And since those people who make Malware give it to you for free so are the cleaners that remove them one way or the other. .

      Spybot Search & Destroy (Spybot 1.3) one of the foremost leading pieces of software I personally use and trust dearly to help keep my machine and all my customer's clean. It now comes with a full wizard to aid anyone in using it. .

      Ad-Aware 6.0 Pro is in my opinion right behind Spybot 1.3 with its less malicious approach and easier on the eyes GUI. This application working hand-in-hand with Spybot 1.3 is bound to remove up 95% of all common occurrences of Malware/Spyware and the likes. .

      HijackThis (use at your own risk and not for the everyday user). If you are an Administrator and want to educate your employees get used to this program as it can if you aren't careful removed some much needed lines of registry code. This application looks in several different location in the registry to report the lines there. The most used part of this is to narrow down what is or isn't starting up that shouldn't be. This is a grown up version of Mircrosoft's MSconfig that is excluded in Windows2000 for some funny reason. .

      For Die-Hard Microsoft users (i.e. those who don't use Linux nor want to know how but aren't in the know of all this) try using the new release of Service Pack 2 RC2. Granted it isn't a supported release but it does have its benefits. I have tested it out and like it just enough to promote it to you. It does some wonderful things in rewriting code to lock down MSIE and give you no choice outside of an annoying warning that you system could be vulnerable and activate your firewall and automatic updates. .

      Now the last and final thing is to keep your machine up-to-date no matter the case. As much as this sounds like I use Windows more than other Operating system the one thing I have learned from Linux is that an non-up-to-date machine is an unhappy machine. This means schedule Automatic Updates to handle the downloading and installation of hotfixes. .

      All-in-all with time and practice this can become second nature. It has for me because it is my job and I enjoy doing it. There is always something more to learn and I would like to hear if any of you have more to offer. And I know many of you would rather people just give up and use another browser but I believe that more would like it to work than find a work-around.

  26. So evaluate it! by 4of12 · · Score: 4, Insightful

    In fact, we're specifically prohibited from even suggesting to users that they use an alternative browser because it'd be a bigger support hassle for the desktop support group.

    Several points.

    First, you are wise to standardize on a browser to help reduce support costs, supporting IE+Mozilla/Firefox will cost more than supporting IE, on the surface. But wait - there's more!

    While it costs more for support techs to be trained in both browsers, what if the Mozilla/Firefox users put in fewer trouble ticket calls for support?

    It might just be that the cost of supporting IE+Mozilla/Firefox could be less than supporting IE!

    Which then leads naturally one to consider whether moving all users to Mozilla/Firefox might lead to even greater savings.

    Especially if you consider long term savings from internal web site developers creating content that is more W3C standard and less specific to IE version du jour on Windows OS du jour, things which will surely change.

    OK, so don't suggest to users they use a different browser. Instead, do what you're supposed to do: evaluate Mozilla/Firefox in your testbed development department and see for yourself, before you even consider deploying it, whether it makes sense from a business perspective. And ask yourself what the true overall costs are of IE in terms of spyware, adware, security lapses if proprietary information about your business were to leak out, and how much downtime and loss of productivity users have to endure if they have to turn off Javascript, etc.

    Then, when you know the answers for your business, do a roll-out and tell people not to use anything but Mozilla/Firefox!

    BTW, in my environment it turned out that Mozilla/Firefox supported a lot more web applications than most people expected. Sites would say they needed IE, but it turned out that Moz worked fine. In fact, one of the few web applications that broke under Moz/Firefox was one that relied upon a broken old DOM model for Javascript that origined back in the old Netscrape 3 days.

    --
    "Provided by the management for your protection."
    1. Re:So evaluate it! by DAtkins · · Score: 1

      Uhhh, dude. It's the government. This requires hundreds of millions of dollars and 18 months to decide.

    2. Re:So evaluate it! by dublin · · Score: 1

      It might just be that the cost of supporting IE+Mozilla/Firefox could be less than supporting IE!

      Which then leads naturally one to consider whether moving all users to Mozilla/Firefox might lead to even greater savings.


      This is just anti-IE bigotry. I just spent nearly the whole day tracking down a very nasty XUL/RDF incompatibility in Tab Browser Extensions that totally paralyzed the new Mozilla 1.7. That sort of thing is NOT easier and cheaper, and in fact, finding and fixing such problems requires a degree of knowledge that is NOT found on most tech support desks.

      I love Mozilla - I've used nothing but Mozilla and Netscape as my primary browser since I first saw the amazing feat of inline images in Netscape in 1993 - but it has its warts, too. It's foolish to think that support issues will go away by waving a magic Mozilla wand.

      (My guess is that today, despite all of IE's shortcomings, support costs might actually be *higher* for Mozilla because of the number of sites coded to require IE and it's bugs and quirks. That doesn't mean IE is a better browser - it's clearly not better at much other than being a virus hose, but it may actually be cheaper to support in many circumstances in today's world.)

      --
      "The future's good and the present is nothing to sneeze at." - Roblimo's last ./ post
    3. Re:So evaluate it! by wolrahnaes · · Score: 1

      I just spent nearly the whole day tracking down a very nasty XUL/RDF incompatibility in Tab Browser Extensions that totally paralyzed the new Mozilla 1.7

      You just admitted here that it's not a Mozilla problem, but one involving an unsupported 3rd party extension.

      I love the tab browsing extension, but it does not need to be installed in an environment where the goal is to simply replace IE. Most of these users don't even know what tabbed browsing is, so power user tools for tabs will be all but useless to them.

      The only extension I would install is the User Agent Switch extension, for the few sites that refuse to let you in unless they think you are running IE. Most work fine, just are coded by morons. (Even stranger are those that say Netscape 6+ is supported while Mozilla isn't)

      --
      I used to get high on life, but I developed a tolerance. Now I need something stronger.
    4. Re:So evaluate it! by mrjohnson · · Score: 1

      "That sort of thing is NOT easier and cheaper, and in fact, finding and fixing such problems requires a degree of knowledge that is NOT found on most tech support desks."

      You're right, of course. But with Mozilla at least you know what's going on internally. Had it been a problem with IE, the vast majority of helpdesk IT will swap out the entire computer...

      Easier, maybe, but not cheaper.

  27. MOD PARENT UP! by Anonymous Coward · · Score: 0

    Someone needs to create a one click install via a popup for Firefox, then you just put that popup on your site and wait until they inadvertently fix themselves.

    Brilliant idea.

  28. Hacker Defender by JTunny · · Score: 1
    HackerDefender is the worst thing I've come across so far (fixing somebody else's PC I may add). Removal took a reboot, rescue mode, identification of services and manually stopping them. I couldn't even get rid of it in safe mode, because that kept on restarting before I got chance to do anything.

    To quote something I wrote nearer the time on a different forum
    Posted: Tue Jun 08, 2004 5:40 pm
    I've just spent the last 4 hours removing trojans, virus, spyware, browser hijack etc from a Windows XP machine. It's been a while since I've had to do it (thanks to Gentoo) and boy have they got nastier ! At the root of it was something called HackerDefender which amongst other things protected all the worms/trojans/backdoors on there. It stopped cwshredder and stinger working. I also put a cd in which had spybot on it, but it wouldn't show in a directory listing until I removed HackerDefender !! Unfluckingbelievable OS.

    Took a reboot into rescue mode to get rid of the damn thing. HackerDefender has an associated ini file, you need to open it as the trojans are randomly named. I opened it for examination and notepad.exe was another f**king virus, it had been replaced as part of the payload. Rest was standard stuff, they'd got on there through an unpatched IE and/or pr0n exe install
    1. Re:Hacker Defender by matang · · Score: 1

      Re: the thing you quoted - It might seem obvious, but always keep an eye out in ZoneAlarm or other firewall programs for random Windows programs trying to access the internet. If notepad needs to access the internet when you open it, you probably have a virus. On comps I service with ZoneAlarm, I set ZoneAlarm to ask permission for Windows programs to access the internet, so at least I'll get a "Notepad is trying to access the internet because the person who owns this computer gets viruses from porn sites because they think restricting active x in windows means that they won't be able to look at free boobies" (I'm bitter) type of warning.

  29. Your right of course by SmallFurryCreature · · Score: 1

    Just that I seen to many frontpage/asp sites that where so badly made by kids (people younger then me) that I tend to generalize and put all asp people in the same basket. Not right but it saves time. There are plenty of wrong PHP sites as well but at least PHP doesn't have extensions built into it that are windows only.

    --

    MMO Quests are like orgasms:

    You may solo them, I prefer them in a group.

    1. Re:Your right of course by Anonymous Coward · · Score: 0

      actually thats a product of visual studio.

      i am currently coding several sites in ASP.net (its not a bad language, not perfect but its pretty good actually)

      but i am making the templates and they are standards compliant.

    2. Re:Your right of course by Anonymous Coward · · Score: 0

      Of course, you didn't mean that ASP.NET is a language, did you?

      Craig.

  30. Don't be so wussy, or tell your bosses not to. by SanityInAnarchy · · Score: 1

    Everyone has spyware, and it shouldn't be your personal problem to get rid of it all.

    Or, if it is, you tell your clients that you'll get rid of their spyware -- but you do it your way. That is, they pay you, mail in their computer, you send it back with a new hard drive with Linux installed and all their documents/programs copied over. You also send back their original hard drive in case they don't like it.

    You also send them enough manuals that it's unlikely that they will ever have spyware installed again, even Linux spyware (does such a thing exist?), because they will be using the package manager to do all software installs.

    That way, it's more likely that the customer will be happier in the long run, you will gain money from them rather than lose it, and you will never have to directly fix spyware issues again.

    BTW, a "well developed set of internal procedures" should include a procedure for stuff you've never seen before. That's why antivirus software is, for the most part, much worse security than installing something like Linux, with no firewall or antivirus.

    --
    Don't thank God, thank a doctor!
    1. Re:Don't be so wussy, or tell your bosses not to. by Anonymous Coward · · Score: 0

      yeah! mail me your computer.
      I will copy your stuff to a different OS.
      Then when it gets back, you can read all the manuals.

      And then start doing your work again.

  31. What to tell them. by Anonymous Coward · · Score: 0

    Tell them "it sounds like your hard drive crashed". Then they will go out and buy a new computer, and that will keep them too busy to call you.

  32. I'm sure resources and time are tight.... by Anonymous Coward · · Score: 0

    but if you can get an alternative browser to work well with your products, couldn't you then wrap it up in another ball of wax, call it the enhanced security version, and swap your company's logo for the alternative browser icon? As much as this is a pain in the ass for sellers, it's way more of a hassle for users. It's a selling opportunity as much as it is a business obstical. Then you guys will have something really special the competition doesn't.

  33. what I'm hunting.. by way2trivial · · Score: 1
    with nothing running, save task mamager, my system shows system idle processes at 99%
    yet down at the bottom, it shows CPU usage at 17-82% up and down, over the course of a few momments whereas last week, this was not the case, cpu usage matched the opposite of idle processes..

    there is something here, that is hiding from task manager, and at least according to my firewall, it's not trying to connect to the internet at all..

    I thought it was a malformed svchost-having found some weird versions, but I have not found it yet...

    coincidentally, can anyone tell me, when sun java is installed, does that 15 meg download really expand to 106 or so megs?
    I removed all my java listings, and reinstalled, it came back that large....

    I will tell you all something I discovered that I found amazing, zonelabs in/out red/green traffic meter shows no activity for a windows media player stream inbound to my machine.. why is that?

    --
    every day http://en.wikipedia.org/wiki/Special:Random
    1. Re:what I'm hunting.. by Anonymous Coward · · Score: 0

      Google for procview.
      It shows all running processes (with path info)--even ones that the task manager misses.

    2. Re:what I'm hunting.. by way2trivial · · Score: 1

      looks like what I need exactly.
      thank you very much.

      --
      every day http://en.wikipedia.org/wiki/Special:Random
  34. not the spyware's fault by Anonymous Coward · · Score: 0

    as much as this sounds like flamebait... it's not.

    it's not the spywares fault your webex session was getting closed. I've used this program many times before and it sucks that you have to keep IE open to use it. But it's not the spyware coding that leads to your problems... it's IE! First is the argument that IE just plain sucks. Well, it does. But more then that, if you unload a module you, most of the time, have to restart IE to get around the fact that you can't unload modules from IE easily.

    If you are looking for something that works exactly like WebEx, but doesn't need to keep it's IE client open, check out GoToMeeting, from Citrix Online (I dont' work for them, I swear...). I switched a while back and couldn't be happier.

  35. Homeland Defence mandates it. by Stephen+Samuel · · Score: 1
    Well, somebody has to get the ball rolling....

    And that turns out to be the Homeland Defence Office.
    they're the ones who suggested that people (read: the government) start moving away from IE. The fact that it'll cut down on the most onerous of the support hogs is only a bonus.
    (honest!)

    Even better yet, you could point out that all of these support calls are an example of why Motherland Defence is suggesting a move away from IE. These nasty spyware progs might just as easily be snooping government passwords, etc., but there's no time to check them all for that.

    --
    Free Software: Like love, it grows best when given away.
  36. Look2Me Installed as event processor? by Webmoth · · Score: 2, Informative

    One of the nastier ones I've dealt with lodged itself as a subkey in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify. Of course you couldn't delete the file because it was in use. You couldn't kill it because it was a DLL loaded by the winlogon process, which you can't kill. Attempting to remove it from the registry just triggered it to put it right back.

    Ended up booting to recovery console and deleting the file there so it wouldn't load, then was able to remove the entry from the registry.

    A quick Google search reveals it as "Look2Me". More info here.

    --
    Give me my freedom, and I'll take care of my own security, thank you.
  37. in these sorts of discussions... by zogger · · Score: 1

    ... and comparisons, it is important to identify both the browser and the underlying OS it's stuck to. IMO, and I've said it many times lately, having a windows port of mozilla is pure-D *nutz*. They should cease and desist and let windows and explorer users finish the crash and burn completely. There is no sense, logic or profit into supporting and propping up a company with 60 billion in the bank and a corporate mindset that starts with F-U and goes nastier from there to the consumer. There are going to be more and more problems with this well meaning but misguided enabler crutch effort that the windows port represents until some huge show stopper bug/glitch/worm/back door whatever occurs, and mozilla, and therefore open source in general, gets tainted very badly. Then people might understand this in a long term strategic manner. they are confusing a short term tactic with long term strategic thinking, in fact, just plain ignoring long term strategic thinking.

    When the homeland security guys recommended switching browsers lately, they would have been *forced*, repeat forced, to not only recommend switching browsers, but torecommend switching the entire operating system if the moz and firebird ports hadn't of existed for windows. It would have been clear there was no rational alternative *but* to switch. Instead, nope, friendly mozilla pulls microsofts chestnuts out of the fire,and microsoft laughs at them all the way to the bank. And MS will keep doing this as long as it takes,as long as they get this hard work given to them, because they are getting a billion dollars worth of free quality programming. It's like Yugo getting free Ferrari engines when their's barely run, oOF COURSE yugo would take them--but it will never make a yugo a real ferrari, something else will keep breaking on it,over and over again, won't it? So what's the point again?

    To a lot of people, advocating that folks on windows just "switch browsers" and that will cure almost all their windows ills, is a mantra, it's "believed in" almost like a cult belief. They see it as a long term move to somehow magically "wean" people away from propietary and towards open source. I disagree, completely. I think this is an incorrect assessment, on several levels. At best, it is a sop and a mild convenience, a temporary and leaky bandaid, at worst, it will be a disaster. It will make microsoft insecurities and inadequacies "stick" to open source (it's already started to happen last week) as more and more the underlying wrongness of windows is forced into acceptance even by the open source people, and mozilla team and developers are being used-played for suckers to be frank- by microsoft to attempt to fix microsofts unfixable problems. It's like hitting yourself with a hammer because it feels so good when you stop..then advocating other people do it, too...

    I know this won't be popular, but I'm going to keep saying once in awhile, because it needs to be said. Open source should be for open source. Quality should stick to quality. freedom should stick to freedom. You don't send foreign aid to a nation that despises you, and advocates dictaroship. To get even older and more to the point,you can-not make a silk purse out of a sows ear, no matter how leet of a tailor you think you are.

    Above is just rhetorical, but I think it's important to say it out loud here on /.

  38. Re:Stop using IE bosses love IE by Anonymous Coward · · Score: 0

    Maybe bosses, even the feds, like IE because of lots of payola from ole Bill.
    Change will come however. Unless our prez is thinkin of running house to house searches for rogue computers not runnin windows in Chechnya and in the Congo; and unless our prez is thinkin of formin the army up to 37 million troops or so in order to militarily occupy the world, these attacks will continue on IE. IE is just such a big, dumb, arrogant butt suckin target that it cannot fail to attract. The only solution will come through evolution and evilution, a long painful combination of domestic repression, criminalization of non windows users, military trials and worse. Ultimately the pain will be so bad that these forces will eventually lose however. Hopefully before over 150 millions will have to give their lives for copyrights, patents,
    ole Bush, ole Bill, and the RIAA and MPAA. Make no mistake, the end of this will be war with China or some country that will not give us the power to prosecute their citizens for being against the
    monopolists in this country. The world is now just a little too wealthy for its own good. Read the history of the background of World War One! When the lights start to go out over the whole world, take cover!

  39. Here's the Linkage by TubeSteak · · Score: 1

    You poor soul. ftp & network drives... http://updates.ls-servers.com/reflist.zip The new updates won't work on anything before ver 6.181 but here it is. The updates link used to be really hard to find, but now it's under the downloads section. The same thing happend to my comp a while back, it kept saying it had the latest update, even when i knew it didn't. Sooo.. downloaded the zip & away i went.

    --
    [Fuck Beta]
    o0t!
    1. Re:Here's the Linkage by sjs132 · · Score: 1

      Ahh... But, the problem I had at the time wouldn't even let me get to the update link... I pretty much redirected all web traffic to makesure that I wasnt trying to get rid of it... I forget what trojan it was, but after I went to another machine and downloaded the updated REF zip file, then I put it on the mapped network drive. Sorry if you misunderstood and thought I had a hard time finding it, Not the case at all... After pulling the new ref file from the network drive, AA6 Cleaned it up with no problems.

      --
      --- Relax, that mass muderer is just trying to reduce our carbon footprint, one fetus at a time...
  40. Clever spyware by pen · · Score: 1
    I found some really clever spyware on a co-worker's computer. It's pretty evil, but I was impressed.

    In case you see something like this, here's how to get rid of it:
    1. Find HijackThis via a third-party site.
    2. Close all Internet Explorer windows.
    3. Run Hijackthis. Remove the hosts file entries, the browser objects, and the startup entries.
    4. Download Ad-Aware and run a full system scan.