Slashdot Mirror


Phish Scams Fooling 28% of Users

Etaipo writes "Anti-spam firm MailFrontier Inc has done some testing with consumers to see if they could differentiate between legitimate e-mails and phish scams. The results, to me, were pretty shocking. The company also has provided a similar test on its web site. Get an answer wrong, and we revoke your geek license on the spot."

53 of 618 comments (clear)

  1. script kiddies in the media! by garcia · · Score: 5, Funny

    Personally I never cared for Phish. They attracted a lot of the same fanbase as the Dead but I just couldn't bring myself to like them. I tried, I really, really did. It's sorta sad that now that they are breaking up for good that they are scamming 28% of the population. I would have never guessed that a cool jam-band would have to resort to this sort of scheming in order to get money!

    I guess after all those tours and all those basically unsuccessful albums they are in need of people's credit cards in order to support their own solo touring and promotion.

    All kidding aside, I am genuinely disgusting that the authors of these articles did not call this sort of scam by a legitimate title such as "fishing" or "credit card scamming" or "you are a fucking moron for falling for the give me your Credit Card Number in an email" like it has been in the past. I wasn't aware that "scr1p+ K1dd13 sp34k" had crossed into "real journalism". I can see it now... Parents banning their children from listening to Phish because FoxNews told them that they could have their credit cards stolen.

    -1 Troll for the authors of these articles.

    1. Re:script kiddies in the media! by real_smiff · · Score: 4, Insightful
      "I am genuinely disgusting.."

      disgusted. you are disgusted. i make this mistake all the time :/

      agree about the leet speak.

      i came very very close the other day to falling for a fake eBay "your account has been hacked, verify your account details" type scam. it was brilliant, no typos, perfect grammar, good layout, and most of all: i was tired when i got it. felt like a right plonker for even believing it for a second. now i have a lot more sympathy for people who fall for these things. thank god i did check the url.

      --

      This is my Sig, this is my Gun. One is for Slashdot and one is for Fun.

    2. Re:script kiddies in the media! by PitaBred · · Score: 4, Interesting

      The problem is that "phishing" is describing this action specifically, rather than going out to the lake with a pole and a bunch of worms. It's been accepted into the lexicon, same as "phreaking".
      Phishing also has the connotation of hoodwinking users, getting passwords, whatever, not just credit card info.

    3. Re:script kiddies in the media! by Pharmboy · · Score: 4, Funny

      Personally, I think replacing F with PH is pretty lame, in all things...

      --
      Tequila: It's not just for breakfast anymore!
    4. Re:script kiddies in the media! by hkon · · Score: 3, Funny

      I am genuinely disgusting.."

      disgusted. you are disgusted.


      What do you know, maybe he is the goatse guy, in which case I think we can all agree his statement is perfectly correct.

    5. Re:script kiddies in the media! by Anonymous Coward · · Score: 4, Funny

      Why don't you go phuck yourself, then?

  2. 80% right, 100% ugly colour scheme. by grub · · Score: 3, Insightful


    I answered 2 incorrectly as Fraud to get an 80% score so I lose 2 geek points but gain them back for erring on the side of caution. Actually I never bother with HTML mail and just skip it. That hasn't bit my butt yet.

    IT's colour schemes are giving me a seizure...

    --
    Trolling is a art,
    1. Re:80% right, 100% ugly colour scheme. by Scorchio · · Score: 4, Funny

      Oh, it's a colour scheme, is it? I thought my monitor was running low on ink.

    2. Re:80% right, 100% ugly colour scheme. by zurab · · Score: 3, Insightful

      I only got the first one wrong - MS Hotmail e-mail was actually legitimate and I marked it as fraud. But I don't have Hotmail, and I don't plan on ever having it - so for me it would be illegitimate.

      Besides, you are right about HTML mail. If I subscribe to e-mail notifications from websites, I always choose plain text e-mails. If I do get HTML mail, I look at its headers first (without opening content and certainly not loading any images) - most of it is spam/fraud/whatever. So, maybe there should have been a way to display headers in the test.

    3. Re:80% right, 100% ugly colour scheme. by silverfuck · · Score: 5, Insightful

      I answered one incorrectly as fraud (the MSN one), and the rest perfect. But I was surprised I actually scored so highly as the test removed all the methods I use to spot fakes:

      1) I couldn't see where the links were pointing as they had been removed.
      2) I couldn't see the email headers.
      3) I had no idea if any personal information (at the most basic level, name) was correct or not. Though I would err slightly on the side of counting any email that has personal details in it as legit, it is obviously fraud if it carries somebody else's name.
      4) Am I supposed to be actually subsribed to any of these services or not? If I get something from citibank like that in my inbox, I'm going to mark it as fraud as I have absolutely nothing to do with them. (This is my excuse for the hotmail/MSN one!)

      It's very possible most people don't check the first two at all, in which case I have slightly more sympathy with them seeing how confusing it can be now.

      Maybe an added layer of security could be to go to the site in question and log in from there manually to check everything?

      --
      You know you've been IMing too long when you almost say 'lol' out loud to a non-geeky friend...
  3. I got a 3 by Sowbug · · Score: 5, Funny

    Why did I have to provide a credit card number before the test showed me my score?

    1. Re:I got a 3 by beee · · Score: 3, Funny

      Wow, I don't find this post funny at all. How is a fellow slashdotter getting scammed funny? Sowbug, I recommend you cancel your CC immediately by calling your provider's phone hotline. Someone may have already begun using it for nefarious purposes.

      --


      + Donald Gunth
      + Email: dgunth@quicktek.net
      "Caffeine is the greatest lubricant ever created." -ESR
    2. Re:I got a 3 by The0retical · · Score: 5, Interesting

      I got them all right, what most people forget is that reputable companies will never send you a link to update your account info. They will give instructions but never the latter. That is the dead give away that it is fake.

    3. Re:I got a 3 by wo1verin3 · · Score: 4, Informative

      If you didn't find that funny, then you definately won't find this funny.

    4. Re:I got a 3 by jandrese · · Score: 4, Insightful

      The biggest tipoff is when it starts off with "Dear Paypal user" or something like that. Most companies go to the trouble of putting your actual name in there, so if whoever is sending you the email doesn't even know your name...well, you figure it out. This tactic even worked in the example quiz! It's a great first pass (the second pass is of course to mouseover any URLs (or check the source) and see exactly where they're sending you.

      The only example that really made me think was the MSN account expiring message. At first I thought that had to be a fake because what's the point of sending you an email telling you that you need to log into your email to save your account? Then I realized it was actually an ad for a related pay MSN service and immediatly knew that it was real.

      --

      I read the internet for the articles.
    5. Re:I got a 3 by Lord_Dweomer · · Score: 4, Funny
      "Sowbug, I recommend you cancel your CC immediately by calling your provider's phone hotline."

      Or, alternatively, you can email me your name as it appears on the credit card, your card number, and expiration date and I will remove your card information from their system.

      --
      Buy Steampunk Clothing Online!
    6. Re:I got a 3 by Chibi · · Score: 3, Insightful
      The biggest tipoff is when it starts off with "Dear Paypal user" or something like that. Most companies go to the trouble of putting your actual name in there, so if whoever is sending you the email doesn't even know your name...well, you figure it out. This tactic even worked in the example quiz! It's a great first pass (the second pass is of course to mouseover any URLs (or check the source) and see exactly where they're sending you.


      I've recently been getting some spam that has my name and some address info in the subject line. It's obviously spam, and someone trying to rip me off. I've also been getting a lot more 419 spam, and that usually has my name (although they always refer to me by my last name *sigh*). But I just wanted to point out that we all probably have a lot of info about us out there ready to be used against us. As you say, it's a good "first pass" test, but nothing more than that.

      --
      If all you have are silver bullets, everything looks like a werewolf.
  4. This is an excellent quiz. by eaglebtc · · Score: 4, Interesting

    I passed with flying colors! This is an excellent quiz to send to your friends who are less internet-savvy. I found a common thread throughout all of them: "if you don't verify your account information, it will be suspended."

    --
    Homestarrunner.net -- It's Dot Com!
    1. Re:This is an excellent quiz. by ameoba · · Score: 5, Insightful

      The problem with the test is that they obscure the links. To me, the big test of a scam v. a real email is where the links point to rather than the content and the test uses javascript to obscure where they're going.

      --
      my sig's at the bottom of the page.
    2. Re:This is an excellent quiz. by Crazy+Man+on+Fire · · Score: 5, Informative

      They didn't show up in Mozilla. Switched to IE and they worked. They were using IE-specific javascript to put the link text in the status bar.

    3. Re:This is an excellent quiz. by Grotus · · Score: 5, Informative

      Do you have Mozilla set up to forbid javascript from modifying the status bar (as you should)? If you do , then whether or not the javascript is IE specific, it still wouldn't show the bogus link. I had to view source to see what they wanted to appear down there (mainly because I forgot about that setting until most of the way through the quiz).

      --
      "From my cold, dead hands you damn, dirty apes!" - CH
  5. This test is bogus by stecoop · · Score: 3, Insightful

    This test is like a Kobayashi Maru test on star trek. You have to alter the conditions to win. You can't see the details in the hyper links nore the refer information in the header.

    1. Re:This test is bogus by PhxBlue · · Score: 4, Insightful

      No, you just have to recognize the proper set of conditions. If an E-mail already contains correct and verifiable information about your account, or if it does not ask for any account information in the first place, it's probably legit. Otherwise, it's probably a fraud. My non-geek wife and I both took the test and scored 10 / 10.

      --
      !#@%*)anks for hanging up the phone, dear.
    2. Re:This test is bogus by Kazoo+the+Clown · · Score: 4, Insightful

      No, you just have to recognize the proper set of conditions. If an E-mail already contains correct and verifiable information about your account, or if it does not ask for any account information in the first place, it's probably legit. Otherwise, it's probably a fraud. My non-geek wife and I both took the test and scored 10 / 10.

      Congratulations. However, by ALLOWING YOUR FINANCIAL INSTITUTION to send you correct and verifiable information over email, and since email is sent unencrypted they have in effect, published your information to the web at large. I would consider this a CONTRIBUTION TO FRAUD, and therefore equivalent to fraud, in my book. If I were to get that kind of information from a bona-fide financial institution I'm associated with, I will immediately contact them and treat it like an actual fraud-- change my account, etc.

      This site is bogus because it is giving you a false sense of security...

  6. Catching them on the subtleties by gbulmash · · Score: 5, Insightful
    I scored 90%, incorrectly IDing one legit e-mail as a fraud, meaning I missed one because of being overly cautious.

    Some of these fraud mails looked really legit and were mainly given away by the fact that their URLs went to something like fraudprevent-visa.com instead of fraudprevent.visa.com. fraudprevent-visa.com is a domain name that may or may not be affiliated with Visa, while fraudprevent.visa.com is a subdomain of Visa.com, meaning it's not 100% safe, but much more likely to be legit.

    But asking people to know this difference is asking a bit much of them. What might be interesting would be a "Phisher Identifier" built into mail clients that could identify bogus or unauthorized URLs based on a very carefully maintained database of legitimate URLs.

    Seems that a plug-in could be written for Outlook, Eudora, etc.

    - Greg

    1. Re:Catching them on the subtleties by daehrednud · · Score: 5, Informative

      1st email:
      This one just tell you to log into the MSN site, it
      doesn't provide a bogus link or anything.

      2nd email:
      This one does provide a link, plus for some reason
      the url args flag my personal danger
      heuristics. The jagged do this or else tone of
      the email also doesn't seem like it originates
      from a company that relies on it's customers

      3rd email:
      It doesn't seem that ebay would hire a third
      party to create an ID system that the users
      would have to shell out money for. That mixed
      with the external link give it away.

      4th email:
      I personally hope a bank doesn't deal with
      security issues by relying on internet
      communication, but it doesn't sound right for
      a bank to contact a hacked account victim
      through email. Plus the 4 appended to the www
      part of the url makes it seem that it could
      possibly be a false url.

      5th email:
      This email does not provide an external link
      tells you to go to the paypal. It also helps
      that the email also says to always type in the
      url manually.

      6th email:
      Again with the threatening tone, but more
      clearly does this yell fraud when at the
      bottom of the email there is a blurb that
      says that "This is a promotional message from
      EarthLink". Definate cut and paste job.

      7th email:
      see 3rd email

      8th email:
      threatening tone..., external url

      9th email:
      It helps that I've seem emails like this, but
      in this email you are not asked to provide any
      data, except for the tracking number in the
      url, which they provided.

      and lastly, the 10th email:
      A button! A button can be used to hide the url
      from the casual user, and looking at the html
      shows that it goes to www.service-visa.net,
      which doesn't seem right for a COMmercial
      enterprise to have.

  7. I call BS on that "test" by mabu · · Score: 4, Insightful

    Let me be among the first to call "Bullshit" on this supposed test.

    Any nerd worth his salt knows to first check the headers of the e-mail and Lookup the IP to see where the mail really came from, and/or view the source of the HTML and identify obfusicated URL redirects. Then again, any IT guy who is using HTML-enabled e-mail should have his geek license revoked in the first place.

    1. Re:I call BS on that "test" by Anonymous Coward · · Score: 5, Funny


      any "nerd" would run his own DNS server and wouldn't need web-based turd like. Poser.

  8. It's scary how many people fall for this stuff. by bennomatic · · Score: 4, Insightful
    I had a client recently who called me complaining that she was getting hundreds of e-mails bounced to her that she didn't send out. I asked her if she had recently opened any email attachments, and sure enough, she said, "Only the one that Microsoft sent me that was a required security upgrade. Come to think of it, that's about when this problem started"

    When it's that easy, you can't even call it social engineering. It's just social nudging, and people are ready to fall for it.

    --
    The CB App. What's your 20?
    1. Re:It's scary how many people fall for this stuff. by arctan1701 · · Score: 3, Funny
  9. Breaking News: by goldspider · · Score: 5, Funny
    There are a lot of uninformed and gullable Internet users out there.

    Pictures at eleven.

    --
    "Ask not what your country can do for you." --John F. Kennedy
  10. Five minutes to figure it out. by MacGoldstein · · Score: 5, Informative

    But haven't fallen.

    My parents got an e-mail stating that we were charged $3000 for a new Dell laptop. Nevermind that we all use Macs.

    So I check out the site... Looks professional, seems legit, but it asks for a bank account and social number on a non-secure connection... Phishy?

    I checked out the root domain of the given address and ran a search to see to whom the site was registered. Definitely not a real company, an individual, and the root domain didn't exist as an accessible webpage. Not the kind of thing that is very professional. I bounced the e-mail back and dismissed it. Our credit bill the next month didn't have a Dell laptop on it. What do you know?

    All it takes is some common sense to get out of these things, but perhaps real companies should start adopting S/MIME or PGP to ensure their identities to make it more apparent to a layperson.

    Of course, a false company could just as easily hide behind these "foolproof" authentication mechanisms.

  11. Unfair test by asdfasdfasdfasdf · · Score: 5, Informative

    Honestly, I got through 3 examples before giving up. The real test for me is, "Is the link back to the official site? Or does it look like a link and take you to some mysterious 3rd party server?"

    In this test *ALL* links pop up to a "for the purposes of this test, this link has been suspended" This makes the whole thing useless.

    Anybody can copy a legit paypal or eBay email and change a few words and make it "look" real. The key is in the links and the data mining.

    1. Re:Unfair test by MaelstromX · · Score: 5, Informative

      I suspect you use Firefox, which, for me, didn't show the URL's of the links when I put the cursor over them for some reason. I opened up IE and it worked fine.

      Is this test not Firefox friendly? If not, why didn't the story say so? (don't a lot of people on /. use Firefox?)

  12. Now plot this data vs. time by Politicus · · Score: 3, Interesting

    Is it really so surprising that as spam matures it gets better at impersonating real email? It would be useful to repeat such a test periodically to see it trend over time. Likewise, it would be interesting to see the nature of valid business email content change over time to adjust. Perhaps we can have an internet age Darwin elaborate on the mechanics.

    --
    Politicus
  13. hard? by Bobman1235 · · Score: 4, Informative

    Honestly, it's pretty simple. Just never click on any link in any email. If it's from a company you deal with, type in the URL you know and love to find the information. The only one of the emails in that entire "quiz" I would have trusted was the one without any links, that simply said "go to ebay.com, click on your account." Anything else could be fake.

    At the very least, copy and paste the URL rather than click it, and study it for 3 seconds before going to the site to make sure it looks like the site you think you're going to.

  14. Talk to Verizon by RealityMogul · · Score: 5, Interesting

    I got Verizon DSL service back in February. A month later, I got an e-mail that basically stated there was a problem applying the DSL charges to my phone bill. In the e-mail, which was sent to "Verizon Customer", they suggested I reply to the e-mail with my account name and credit card information.

    I thought it was a scam, but left it in my inbox. Two weeks later my service was shutoff. Apparently the message was legit.

    After I got the problem straightened out, I sent them a very nasty, yet informative, e-mail and they agreed that they will review their e-mail policies and apologized for sending such a message to begin with.

    1. Re:Talk to Verizon by RobertB-DC · · Score: 3, Interesting

      After I got the problem straightened out, I sent them a very nasty, yet informative, e-mail and they agreed that they will review their e-mail policies and apologized for sending such a message to begin with.

      They're not the only company to have this problem. I signed up for email from Palm, but never clicked on the links because they were always in the form of "palm.somemarketingcompany.com/offer/etc".

      I finally went to the Palm site's Contact Us link and sent a note. To my surprise, they replied quickly and said the same thing -- they're re-evaluating their email procedures.

      Happy ending: about a month later, the URLs all pointed to a clearly Palm-owned domain, and I'm considering replacing my over-the-hill Palm III with a refurbished low-end Zire (underpowered, but cheaper than eBay).

      --
      Stressed? Me? Of course not. Stress is what a rubber band feels before it breaks, silly.
  15. nice link! by jjeffries · · Score: 4, Funny

    Linking to a cgi from the front page? Why don't we just find out where the server is and burn down the building instead?

  16. Mirror of test examples by RobertB-DC · · Score: 3, Informative

    Here's a quickie link to the test examples. The month's almost over, and I've got plenty of bandwidth to burn. (Famous last words...)

    http://www.littlecutie.net/temp/slashdot/

    --
    Stressed? Me? Of course not. Stress is what a rubber band feels before it breaks, silly.
  17. Re:pre-emptive grammar-nazi by Dogtanian · · Score: 4, Funny

    I know, I know, it's "gullible".

    Normally I'd suggest that you should check the spelling in a dictionary first; but did you know that "gullible" isn't in the dictionary?

    --
    "Slashdot - News and Chat Sites Deviant". (Click "homepage" link above for details).
  18. The correct term... by SatanicPuppy · · Score: 4, Informative

    ...is Social Engineering. Or Con Artistry depending on your tastes.

    The average non-techie wouldn't know what a "Phish" scam was if it was sitting on their face, any more than they would know what a phreak was or why hacker, cracker, and coder all mean very different things.

    I agree with GGParent. This crap should never have made it into the media. They're only going to be screwing it up.

    --
    ad logicam Claiming a proposition is false because it was presented as the conclusion of a fallacious argument.
  19. This is why... by devphil · · Score: 5, Insightful


    ...I won't use an email client that renders HTML. Or at least, won't let me turn that off.

    When I get these mails, 95% of the time I delete them unread; no legitimate business should ever need me to "confirm my information". Every so often I look at one, and since I only see the raw HTML, it's easy to see that the images and whatnot are all being pulled from the real company site, except for the "login" link which goes to some mysterious dotted quad address.

    (Side note to companies: stop letting outsiders pull images off your server; only let your own pages refer to them. It's an Apache FAQ, fer cryin' out loud.)

    Every so often a friend will send me HTML mail, but I can cope. :-)

    --
    You cannot apply a technological solution to a sociological problem. (Edwards' Law)
    1. Re:This is why... by OneSeven · · Score: 4, Insightful

      but... the work around is so easy, that it's barely worth even trying to protect the images. It's called 'Print Screen'.

    2. Re:This is why... by OneSeven · · Score: 3, Insightful

      oh...... wait.
      I'm stupid. Nevermind.

    3. Re:This is why... by Tony-A · · Score: 4, Insightful

      "confirm my information".

      There is a meaning to this word confirm.
      If they list the information they wish to confirm, it might be legitimate.
      If they list no information that is to be confirmed, it's a scam.
      There is a problem if several pieces of information with one of them wrong.

      "your account has been hacked, verify your account details"
      Which account has been hacked?

      You know the account has been hacked.
      You know the account is mine.
      You will not tell me which account, how you know it is hacked, and how you know it is mine.
      It's not the misspellings, bad grammar, etc. There's something missing that any legitimate message of that sort would have. Essentially it's insider information pertinent to why this comes from you to me.

  20. Haha, this is just too fucking funny: it needs IE by Illissius · · Score: 3, Informative

    Took the test, using Opera. All the links, when I hovered over them, pointed to http://survey.mailfrontier.com/survey/phishingtest /message_1/message1.htm#, which I assumed was part of their thing to not let you see the links. Got 6/10. Was somewhat puzzled, as I'm otherwise not a complete braindead dumbass. Check back at it with IE... turns out if you hover over them in IE, it actually displays the URL it's supposed to go to, meaning I'd've (double contraction, eh) gotten 10/10 most likely.
    So is it taking advantage of an IE security bug, or what? (For the record, I just checked it with Firefox and it does the same thing, so this is not just Opera being a piece of crap.)

    (I'll probably get modded down, and deserve it too, but I'm too amused at the moment to care.)

    --
    Work is punishment for failing to procrastinate effectively.
  21. Re:Email #6 is Fraud??? by kurtinatlanta · · Score: 3, Informative

    There were a bunch of spaces in the URL that kept the rest of the URL out of the status bar. You had to view source on the message to see the rest of the URL: http://earthlink.net@some.domain.kr/stuff.

  22. Re: 100% Bad 'test' by @madeus · · Score: 3, Insightful

    The test was completly meaningless as you couldn't do all the correct things you SHOULD to to check the authenticity of an email.

    It encorages people to base decisions based on *hunches*, which is utterly retarded. You could take a genunine email and alter the URL and you'd never know you'd been duped if you went by the examples in this test - you'd just think it looked real, click on the URL, login and end up being scammed.

    This 'test' is utterly worthless as a result. You *can't* tell just by looking at the surface content of an HTML rendered email. If you can't look at the email headers or the URLs you have no way of knowing all of them arn't spoofed.

  23. Re:Sadly, most of those fooled are lower class by ZackSchil · · Score: 3, Interesting

    I was going to use AC to reply but I have to say I agree with the parent. I don't agree with all of his language (cowering below letterheads and such), but I do agree that a good deal of people suffering from this are already poor. I say this because the rich are neither seriously hurt monitarily or are treated like dirt by credit card companies (those who ultimately decide who pays for the fraudulent purchases). You try getting Visa to erase that $3000 purchase off your card when you're already struggling just to pay off the interest on your debt to them. Trust me, it's hard.

  24. Re: 100% Bad 'test' by meta-monkey · · Score: 4, Insightful

    On the other hand, consider that in this test, subjects were actively thinking about whether or not these emails were fraud. They had advance warning that they might be exposed to fraud. That doesn't happen in the real world...the general assumption when you get an email from a service to which you subscribe is, "Oh, this service I use is trying to contact me about something important."

    It's kind of like April Fool's Day. Play a prank on somebody on April Fool's Day, when they're expecting it, and they might not fall for it, because they're on the lookout. On any other day, the same prank might succeed easily, because the victim is caught off gaurd.

    --
    We don't have a state-run media we have a media-run state.
  25. Re: 100% Bad 'test' by SloWave · · Score: 3, Insightful

    I counted them all as fraud because of the Javascript mouseovers for links.

  26. I've seen "phishing" used on the evening news... by Xhad · · Score: 3, Insightful
    ...more than once. Enough people have computers now that slang related to email in particular (i.e. SPAM) affects enough people to make its way into the media.

    This isn't new.