Slashdot Mirror


Real Feels iTunes Backlash

BunkAsInBed writes "CNET reports RealNetwork's recent campaign against the iTunes music network that involved tactics like slashing the costs of their downloads in half, reverse engineering Apple's FairPlay format (Harmony), and recently an online petition and bulliten board have received the opposite reponse that was anticpated."

43 of 965 comments (clear)

  1. Who would have thought by ike6116 · · Score: 4, Interesting

    There would be a time when *CONSUMERS* would be the ones AGAINST reverse engineering DRM?

    --

    Are you secure enough in your masculinity to run 'man touch'?
    1. Re:Who would have thought by gl4ss · · Score: 2, Interesting

      well, it's apple. "think different".

      were apple making some ms drm'd files through some way or breaking atrac3.. well.. the reactions would be a bit different.

      I say competition is good. You're never going to see the prices drop without that(essentially same price for a product that is made through copying bits in a computer as for a physical one with lots of extra costs is ridiculous).

      well, actually I wish that there was a super-duper-mega-magic drm system in place that would make it impossible to copy mp3's of songs that aren't free. why? so that great bands that do provide the music for free download would get much much much much more exposure(I for one used to listen a lot to module music , .xm .s3m .mod etc before mp3's came available).

      --
      world was created 5 seconds before this post as it is.
  2. don't understand apple by geneing · · Score: 5, Interesting

    The way I understand it, Apple makes most of the money on iPods. The iTunes business is to make ipods more attractive and brings almost no profit. Why don't they want to let others sells songs for ipod?

  3. Well duh... by TWX · · Score: 5, Interesting

    If there's one thing that Apple as a company has managed to succeed with for a very, very long time, it is building a fiercely loyal customer base. Apple customers don't jump ship when the company is at its worst, let alone when it appears to be sailing relatively smoothly. Apple customers also of late really, really seem to want stuff that "just works" without any extra work on the part of the user.

    While I don't doubt that RealNetworks is going out of their way to make it relatively easy to ultimately play their stuff on Apple's hardware, the user still has to get third party software, still has to subscribe to another service that isn't affiliated with their computer (in fact being a direct antithesis), and has to do extra work. Combine that with the large amount of market burnout regarding Real, and I'm really not surprised by this. I'm more surprised that Real pursued this attempt to begin with.

    --
    Do not look into laser with remaining eye.
  4. Hmmm... by HebrewToYou · · Score: 4, Interesting
    One poster, Rich Mertz, wrote: "You people are wrong, wrong, wrong. If we wanted 'choices' like yours, they wouldn't have to be foisted on us. Most of us, given a real choice, would rather see you and your tactics go away. 'Competition' doesn't give you any right to reverse-engineer when you feel like it, but come down on those that hack into your IP rights. It's theft, pure and simple."

    That was from the CNET article, and I cannot say I agree. While what RealNetworks did is not entirely ethical, it isn't theft. It's essentially what the Linux on iPod group is doing (on some level) and I believe it's wrong to condemn them for it.

    The major issue I have with Real is that they tried to cut a deal with Apple and *THEN* decided to go and 'hack' the iPod. It seems to me that Apple has no problem with an agreement with Motorola -- so what did Real do wrong?

    My guess is that Real was unwilling or unprepared to make the necessary accomodations to get on Apple's boat (so to speak). The best-selling hard disk digital music player isn't going to be pushed around by Real, so it seems obvious to me that the lack of negotiation skills on the part of Real is the problem.

    As such, *that* is the problem people should be focusing on: why Real's management was too inept to make a deal happen.

    --
    I'm not popular enough to be different.

    Homer Simpson, The Simpsons

  5. Re:The reasons are easy by bedouin · · Score: 3, Interesting

    I dunno, I think Real Player for OS X is probably the only version that doesn't suck. Actually, the only reason this little squabble between Apple and Real bothers me is because it could potentially mean the end of Real Player for OS X.

    And their jukebox -- who cares?

  6. Many of the petition's responces... by oberondarksoul · · Score: 5, Interesting

    ...have it spot-on. Why should Real have any say in what the iPod plays? They may rant on about it being 'freedom of consumer choice', but that's not a little hypocritical from Real - whose own music store isn't even Mac-compatible yet. Perhaps it Real were to support the Mac crowd, create a player that people would prefer to use, and generally better themselves, they'd have more success in luring people away. As it stands, however, people have exercised their freedom of choice - and they've chosing the iPod and iTMS.

    --
    And tomorrow the stock exchange will be the human race
  7. how original! by Glog · · Score: 2, Interesting
    Here it is - from Real's site - the "real" reason why they stopped showing the names of people who singed up for the petition:


    PetitionOnline.com has temporarily disabled the display of email addresses for signatories who chose to make their address public.We have done this to reduce the spread of harmful new viruses which harvest email addresses from the web cache of infected computers. This will also prevent spammers from harvesting email addresses from this site.


    No, Siree Bob, it's not because people were signing the petition as "Real sucks"... it's not at all...
  8. Re:enlighten us? by Gilesx · · Score: 3, Interesting

    I'd say it's because the itunes and ipod thing is the most successful venture they've ever embarked on since the Mac Classic. The Apple fans basically love Apple and everything it stands for, including it's distinctive design principles, and apart from being a classic example of the "Apple" look and ideals, it is also creating a vital cash stream that can be used to fund further future projects. By keeping everything closed, restrictive and proprietory, Apple can maintain that edge and source of revenue. Anything that comes close to chipping away at that stranglehold will obviously be attacked by Apple fans, as it could wipe away some of the money that is streaming into Apple alone.

    I personally also think it's sad. The Apple users are quick enough to diss Microsoft and it's DRM and lament how Microsoft could force everyone to use WMA. Whilst this thought also concerns me, I don't think Apple are behaving in an any less evil way than Microsoft, they just have something that no amount of damage limitation by the Microsoft PR wheels can provide - a friendly, cool geek chic image.

    --
    Sunday you're Thinking Different, Monday you're a huge tool, paying too much and waiting to think like everyone else.
  9. freedom of choice or send me your customers? by Roskolnikov · · Score: 2, Interesting

    Apple has spent a lot of time and money on making their store
    a seamless part of the iPod, they licensed the fairplay drm,
    reverse engineering it for personal use is just dandy, reverse engineering it for competitive gain is theft.

    That being said as a Mac user and an iPod owner (on number 2 now) I applaud Apple on having an open product, it plays unprotected AAC (mpeg 4) it plays DRM'd ACC and it plays MP3 encoded audio; what would real add to this for me? zero, Real has done little if anything to support me in the past and I for one intend on returning the favor. I hope they choke on this one.

    --
    Unix, an obscure operating system developed by bored researchers in an attempt to get a better game playing experience.
  10. Because Real would ruin the itunes experience by littleghoti · · Score: 3, Interesting

    Apple, or rather Steve Jobs likes to control the whole experience. By doing this, it is much easier to make things work well together. If your tunes purchase from real stop working, then people will blame apple for selling a crappy player, although it's an ugly Real kludge to get them selling tunes. And if people start hearing that the ipod experience is crap, apple will sell less ipods. If Real wanted an open system, they would open their codecs. As it is you can't use the real store for macs.

  11. Re:Vendor lock-in mentality? by citiZen2010 · · Score: 5, Interesting

    Let's get one thing straight here. For the actual audio compression, Apple uses 128kbps AAC for ITMS downloads. AAC stands for "Advanced Audio Compression", not "Apple Audio Compression" or anything else. AAC is an MPEG standard, just like MP3, only better. RealNetworks uses 192kbps AAC in their store. It's the same damn format. The quality will be slightly better, if you have some nice headphones to plug into your iPod, you'll probably hear the difference. The only new thing that Real has brought with Harmony is that they've enabled tracks bought from the Real store to play on the iPod by wrapping the AAC tracks with FairPlay DRM. The fact that the tracks cost $0.49 and are encoded at a higher bitrate makes this a good buy for anybody who isn't an Apple groupie or against DRM on principle. If you don't trust Real, then don't buy from them, but I fail to see how this is anything but a net positive for consumers. I'm amazed that there are people screaming "Please! Give me a monopoly in the digital music market!"

  12. Re:enlighten us? by Moofie · · Score: 4, Interesting

    It's easy to make your digital music store compatible with the iPod. Just sell un-DRMed AAC or MP3 files.

    For the record, I love my iPod, and I don't use the iTMS.

    Apple did not want to license their DRM scheme (which, by the way, seems awful darn liberal) to Real. I wouldn't want to do business with Real either...they've been making themselves the enemies of their customers for the better part of a decade.

    I don't think Real has done anything wrong reverse-engineering the DRM scheme. I just think that anybody who buys music from them is really not very smart, because the next iPod firmware update is going to nuke this loophole something fierce.

    --
    Why yes, I AM a rocket scientist!
  13. Harmony is DRM Translation, not DRM Removal by diamondsw · · Score: 4, Interesting

    Let's please get one thing straight - Real is not doing "freedom" any favors with harmony. All it does is reapply the same DRM limitations on the resulting iPod-compatible file. You're still stuck with a hobbled, limited file.

    Meanwhile, look at it from Apple's perspective (please, give it a try, just for a moment). User buys songs from Real, with their DRM limitations. User converts them, loads them on iPod, assumedly through iTunes. Now, the user tries to play them on multiple computers, etc like Apple DRM allows... and it doesn't play. Who are they calling? Do they remember which store they bought it from? No, they see that iTunes isn't playing something, and they call Apple. Now some Apple tech has to figure out that this is a Real AAC, not an Apple AAC, and figure out how the hell their DRM integrates (or doesn't) with iTunes, etc. This is a support disaster waiting to happen, and it will be Apple's, not Real's.

    And finally, for those who read veiled threats into the press release Apple sent out about the iPod maybe not working in the future with such files - why not take it at face value for a moment? It's widely known that third parties supply the chips and guts of the iPod, so it's not such a reach that one of these new generations of chips and software just won't be prepared for whatever hack Real has done, and it will break. No conspiracy, no revenge, just simple fact of life in development.

    --
    I don't know what kind of crack I was on, but I suspect it was decaf.
  14. Re:Vendor lock-in mentality? by lrucker · · Score: 3, Interesting
    If you don't trust Real, then don't buy from them, but I fail to see how this is anything but a net positive for consumers

    Suppose I bought some Real music, and only intended to play it on my iPod. Now suppose Apple wants to update the iPod, and that update happens to break Real's hack. Now my music doesn't play as Real promised it would - how is that positive?

    I've worked at Apple; we tried to keep things backwards compatible even with 3rd party stuff or OS versions not officially supported - I kept Java working on 8.5 for several releases after it was officially dropped - but when it becomes impossible, the new feature wins. But that was for products we liked; even if Steve wasn't pissed off, I can't see any engineers bending over backwards to help Real

  15. Re:Also by dfghjk · · Score: 4, Interesting

    I think it's fair to say that Real is conceding the mac market to iTunes. After all, why would mac+iPod users want an alternative to iTunes+iTMS? Since that's clearly the case, not supporing the mac platform is not a problem at all, though it seems to be a rallying cry for zealots.

  16. HP licenses iPod technology by Anonymous Coward · · Score: 2, Interesting
    Doesn't anyone remember that Apple did license it's iPod technology to HP so they could build and market an iTunes compatible player.

    Hardly monopolistic behaviour I would say.

    Apple is well within their right to choose who they want to license their technology to. If they don't want to license their tech to Real, they shouldn't have to worry about Real breaking it.

    From a business standpoint, it makes sense to license your DRM to players and not to competing stores. As much as we may love open source and open standards, technology companies do need to make a profit to keep operating.

  17. The Original Petition by Shagz · · Score: 2, Interesting

    That is just PetitionOnline.com's disclaimer about not publically showing email addresses. Real started up a new petition because of how the original petition was going. Funny enough, someone else created an anti-petition which has a fair number of signatures.

  18. Re:Another lesson -brand image is important. by Moofie · · Score: 4, Interesting

    But changing the brand wouldn't change the perception.

    I mean, Real could change their name to "NotRealNetworks", but all us savvy geeks wouldn't be distracted.

    "NotRealNetworks? Oh yeah. They used to be Real Networks. Not gonna buy their crap. You remember trying to install their damn player? Change the state on EVERY SINGLE RADIO BUTTON or it's spam for years."

    It's not just branding: It's building a reputation for good products (or failing to do so). Brand is a factor, insofar as a company's product history informs my decision, but it's not at all the most relevant factor.

    --
    Why yes, I AM a rocket scientist!
  19. Why is it fair? by 2nd+Post! · · Score: 4, Interesting

    Fair to concede the Mac market, but not the Windows market?

    I'm a zealot because I love Apple products, but I wouldn't discard the option of Real music. Real wants to compete, then fine, compete. Maybe I'm being greedy, but why shouldn't I want $0.49 192kbps AAC files? You really have to ask, "Why would mac+iPod users want an alternative to iTunes+iTMS"?

    I would be using iTunes+RMS because it's cheaper and higher quality. Duh.

  20. re: apple fans by sfgeek · · Score: 2, Interesting

    This sort of behavior doesn't suprise me at all coming from Real.

    This coming from a company that:
    A) Hides it's 'free' player as much as possible and offers a 'free trial' of it's pay for player, effectively taking advantage of uninformed users and even confuses savvy ones.

    B) Ignores user file association settings and takes over the playing of all media on your machine. It's also a real pain to get rid of.

    C) Loads tons of unnecessary features and eats RAM for lunch, has overall poor compression quality and constantly barrages users with unwanted paid content and advertising as well as dock pop ups for PC users.

    D) Is the most successfull maleware/spyware vendor on the planet.

  21. Re:Another lesson -brand image is important. by EtherAlchemist · · Score: 5, Interesting


    A specific example of this is1 how differently the brands owned by Real are viewed by the user population.

    RealPlayer tends to cause immediate irritation in people's minds and postings on the net.

    Mention Rhapsody, though, and not a lot of flak is sent up. Why?

    Other than the obvious trespassings Real had in the past, they've continued to exhibit ambigous messages to the public. The Helix system is open, but doesn't support premium services the Realplayer does, You have the Realplayer for Windows, Mac and Linux but the majority of servies and features only work on Windows, Harmony loads content onto almost any device (not just the iPod, that's a misconception) but the Real music store only works on Windows PCs, no Macs or Linux boxes. There's the implied message they are universal but in truth they're really a Windows product with some reach into Mac.

    With Rhapsody, there's no bad name attached. They've never gotten mixed up in bad consumer practices- due in large part to the fact they listened to their consumers (imagine that!), they have a compelling product but the key difference is that Rhapsody is never marketed in any light other than the one that shines for Windows PCs. There's no ambiguity.

    Yeah, Real had made serious attempts to clean up the brand but heavy promotion focused around ads that show a friggin iPod implying universal support but not actual having it is the next biggest hurdle. Mac users who have an iPod can't take advantage of the 49cent service because there's no store for the Mac.

    Plus, does Real seriously think that by considering the feedback they received only the work of a "vocal minority" instead of 1200+ (at this writing) comments that might actually have some value, even if it is buried in vulgarity.

    --
    R(k)
  22. Re:apple fans by stratjakt · · Score: 2, Interesting

    So why can't I put DRM'ed content on?

    If DRM is a mechanism to protect content creators, then I have no problem with it.

    If it's nothing but a digital padlock to prevent competition, then fuck it.

    Yeah, todays iPods play other formats. Of course, the iPod was launched in a world without iTunes. Tomorrows iPod wont, the way things are going.

    Hell, watch for a discounted iPod that only plays iTunes DRM'ed content. Why not sell the hardware at a loss, and make a profit gouging consumers over the content, just like the console gaming industry?

    --
    I don't need no instructions to know how to rock!!!!
  23. Re:apple fans by pappy97 · · Score: 2, Interesting

    "What's aggrivating is that the whole "campaign" is so insulting: Real is trying to pretend that they're "sponsoring" a grassroots campaign about "freedom of choice.""

    Sounds to me a lot like IBM's Linux campaign...

  24. Re:The reasons are easy by zangdesign · · Score: 3, Interesting

    Why do you assume that they are only targeting the Mac version?

    It's pretty easy to figure out that they are targeting both Windows and Macintosh platforms, but Windows users are less likely to have a problem with it, since they're used to having Real's products available by default. Mac users have always been second-class citizens when it comes to Real's products. Now, they want to charge us for the privilege of using their products, without offering up any proof that they've changed their opinions of the Mac. It has all the appearance of being a cynical money-grab without offering any real philosophical change to go along with it.

    Microsoft does the same thing, but we tolerate it (barely) since they are the 800-lb gorilla. Open Source and Free Software does it too, to an extent, but OS X is still a environment by comparison, so it probably doesn't matter as much being snubbed by them (plus, it is getting better).

    So regardless of who Real is really aiming at with their marketing, the biggest effect is on the psyche of the Mac user. Thus the backlash.

    Me? I don't use Real (even on my PC) and this isn't likely to change things.

    --
    To celebrate the occasion of my 1000th post, I will post no more forever on Slashdot. Goodbye.
  25. astroturf maybe? by bferrell · · Score: 2, Interesting

    I dunno, maybe I'm an oddball.. Does it strike *anyone* funny that there is protest over paying less?

    And, yes, I don't like apple. Bought one back in the mists of time for who they had been, felt ripped off by who they'd become and swore off then and forever.

    I would dearly love to analyze the server logs for the submissions.

  26. When will charges be filed? by kulakovich · · Score: 4, Interesting


    And I don't mean a suit by Apple - I mean the Fed and the RIAA.

    What I can't beleive is that we have a company willfully admitting that they went out of their way to crack a DRM related schema, and that no arrests have been made.

    Shouldn't Real Networks have its hardware seized?

    Kulakovich

  27. Rhapsody by SatanicPuppy · · Score: 2, Interesting

    I was debating throwing down some money for perpetual streaming internet radio and downloadable songs, and ended up giving it up because every one of those services is locked into a player that I can't freaking stand.

    Checked Napster, but that's Windows Media Player. When I saw that Rhapsody was based around Real, I ditched it too. The music isn't all the great either. You'd be surprised how much bad crap can be included in "millions of songs".

    I'm not hostile to the idea of a modest monthly fee paid for unlimited access to music---seems like a fair way to go really...Much better than buying a piece of something and storing it on a perishable medium. It certainly makes more sense than "buying" DRM'd MP3s from a provider like iTunes.

    At the same time, all the offerings suck. They're offering limited libraries locked into a handful of the worst media players on market. Against that competition, iTunes looks great.

    --
    ad logicam Claiming a proposition is false because it was presented as the conclusion of a fallacious argument.
  28. More than just the iPod? by Anonymous Coward · · Score: 5, Interesting

    Once upon a time streaming audio was available on many sites in both Quicktime and Real. Then several major radio sites (notably NPR ) made the decision to drop Quicktime coverage, If I was Steve Jobs I'd really want to crush Real just to get a bigger market share for Quicktime. And Quicktime has got to have a huge profit margin compared to a piece of hardware. So maybe this battle is about more, and subtler, goals than just the iPod.

  29. Can someone explain how this is different from... by Ahnteis · · Score: 3, Interesting

    Can anyone explain how this is any different from the following hypothetical scenario? Lexmark produces inkjet printers. Lexmark ink catridges have a special chip identifying themselves as "Lexmark Brand" and the printer will work only with those chips. Bob's Cheap Ink attempts to negotiate with Lexmark to produce compatible cartridges. Lexmark refuses to disclose the technology. Bob's reverse engineers the chip to make their own compatible ink. Lexmark sues Bob's under DMCA. In my mind, there is only one difference, and that difference is negated by RIAA-imposed restrictions--the ability of the ipod to play MP3s. As noted, that option is NOT available because DRM-less files are a deal-breaker for the RIAA. Therefore, this option is not open to "Bob's" or "Real". Now, granted, Bob's cartridges may or may not be as good as Lexmark's, but that isn't the issue here is it. So what's the difference besides the lack of any Apple-level Lexmark fanatics?

  30. All of this whining ..... by methangel · · Score: 4, Interesting

    Ok, first of all, even if Real Rhapsody or Jukebox or whatever was available for the Mac platform, most Mac users probably wouldn't use it.

    Now, who does this interoperability "improvement" benefit? Windows users of course. iTunes and iPods both work well with Windows. Real is simply undercutting the iTunes song prices. I really see nothing inherently wrong with offering a lower price, it benefits the consumer.

    In my opinion, why not buy some albums you wouldn't ordinarily buy for 4.99? I am sure the whole reverse-engineering of DRM will be taken to court. May as well benefit from the lower prices while you can. I am sure Real's Rhapsody/Jukebox files sound just as good on your iPod at half the price.

    Keeping a business like Apple alive simply by running a "music" store seems like a flawed way of operating a hardware/operating system business.

  31. Re:Well duh! by methangel · · Score: 2, Interesting

    I am an Apple user myself. Do I wish there were more choices/cheaper alternatives to the Apple G4/G5 product line? A resounding YES.

    I am an Apple user and I say I want more choices.

    Granted, there are ways for people like me to get what they want at a cheaper price ... this is what I did:

    G4 Dual 533/Studio Monitor was purchased at a computer auction for 200.00 ...
    PC Geforce3 that had been flashed with a Mac ROM for 53.00
    512 meg chip of 64X4 RAM (note: 64x8 does NOT work) 80.00

    Total paid: 333.00 very reasonable IMO.

    Another company offering an additional means of playing back music on an iPod should increase the VALUE of the iPod device, if nothing else.

    Does this mean that my using a PC Geforce3 card flashed with an Apple ROM is spitting in Apple's face? I don't think so.

  32. Re:At least Real Supports linux, Mac's iTunes won' by 2nd+Post! · · Score: 2, Interesting

    Fair enough.

    Apple's claim to support open source means Apple contributes back to open source.

    IE, they give strictly as much as they take. When they use KHTML, the also contribute code to it. Same with CUPS, *BSD, and every other open source program they use.

    In this case your logic is similar to mine: Real doesn't support Mac, I don't support Real. For you, Apple doesn't support Linux, so you don't support Apple.

  33. Re:Apple fanboys by Performer+Guy · · Score: 2, Interesting

    You talk about this as if it is technology and not contrived lockin. This is entirely artificial. It can play it so it should. You may be eager to jump into intellectual chains but I'm not. If your mindset prevailed we'd all be buying proprietary gasoline from Ford & watching TV programming from GE, and buying VHS tapes exclusively from JVC, all with no competition and at a huge premium.

    You've got it the wrong way round, DeCSS circumvents the DVD format encryption and is illegal under the DMCA. Not that I agree but it's the law. And yes downloads in a format of your choice would be nice but it's impossible, however a choice of downloads after you buy an iPod is a perfectly reasonable. Real has fulfilled this request in a *legal* manner, good for them.

    As for cracking iPod or other songs, the labels won't let them do it and it would unfortunately violate the DMCA, however since you know about DeCSS and pretend to follow these issues then you should know what it's author has been up to lately on that front.

    Maybe you think playing Real downloads on an iPod is the equivalent of playing DVDs on a VHS but that pretty much illustrates how clueless you are here.

    Anyway, it's done, it's legal and thankfully neither you nor the other fanboys get any say in the matter.

  34. Sorry, but it's not 'Blink Love' by itistoday · · Score: 2, Interesting

    Apple does not have its loyal fan base because of "blink love". There are very legitimate, and valid reasons that people adore Apple, and that should be respected.

    Apple has been struggling for the past couple of years with its small market share while manufacturing the "Ferrari" of computers. The company has received countless rewards (grammies, etc) for its pioneering work with various forms of technology: The optical mouse, FireWire, breaking away from floppies, Final Cut Pro, iTunes, iMovie, iMac, Wireless standards, iPhoto, iPod, iThis-and-iThat, pioneering and helping the Open Source movement.

    Now that Apple has decided to let the Windows world in on just a sample of what it has to offer, it is not surprise that it has immediately jumped to the #1 position in that market niche. Obviously Apple wants to hold this position it so rightly deserves. And it seems as if they're making all the right moves, because the iPod and iTunes have remained #1 for several years now.

    I furrow my eyebrows at anyone who is surprised by people's responses to REAL's vigilantism. Apple just doesn't receive the credit it deserves, and sadly many do not understand that.

    Believe it or not, and no matter how hard it might be to accept, there are legitimate reasons for the existance of Mac Zealots, and though we hate them for their gusto, we should not judge Apple based upon their actions.

  35. Re:Another lesson -brand image is important. by Xtifr · · Score: 3, Interesting

    Every time you want to view a new Real stream, you have to download RealPlayer version x+1.

    That I won't argue with, although it'll be interesting to see if it remains true after some of the most recent and obvious changes to their system.

    Their player is bloated with ads and doo-dad components [...]

    The new one (or at least the beta I have of the new one) isn't.

    Their free player is also crippled beyond repair. You can't save streams [...]

    That's not true of the new one (or at least of the beta of the new one). I didn't know this until my four-year old niece had saved a bunch of songs from pbskids.org. (Gah! But at least it's not Brittany, I suppose. :)

    Today's Real streams run like technology straight out of 1994.

    Hmm, ok, but I like the fact that the player now reportedly handles Ogg Theora! (Although I admit I haven't had a chance to test this yet.)

    Their software won't stop f***ing harassing you. [...]

    Again, not in the new one (or at least the beta of the new one).

    I've hated Real for years, and haven't had their player installed since 2000 or so, but when I saw a mention on the Ogg Theora site that Real player could now be used to view Theora streams, I was intrigued enough to give them one more try, and I've been very favorably impressed.

    Anyway, I agree that you've probably named the main reasons people have hated Real. I just want to point out that companies can change (in the seventies and early eighties, I hated IBM, and in the late eighties, I hated Apple, and neither of those is true any more), and there are some signs that Real may be changing. Time will tell. Maybe it's because I'm using the beta, and they didn't bother adding the ads and misbehavior to that, and maybe it's because I'm using the Linux version (although with all the ads and malware that come bundled with Windows these days, I'm not sure why Windows users would be upset by Real), but my impression of Real has certainly taken a major change for the better recently.

  36. I think the reason is this... by DavidBrown · · Score: 4, Interesting

    Real has the reputation of being jerks.

    Why? Because their software has a very annoying nagware component. The default real player installation leaves a blinking and blinking icon on the Windows toolbar. Even the new real one player that came on my Dell computer attempts to modify the registry every time it runs to add a "realsched" program of somesort that takes up my precious CPU cycles.

    Thank god I 1) don't use real products all that often; and 2) have a nice utility pop-up that warns me whenever any software tries to add to the registry (I wish I could remember what the program is, and where I found it).

    To me, even as a Windows user who bought an iPod and will never ever buy an Apple PC, Apple has been for the most part a class act. Real has not. Although, admittedly, quicktime does the same thing... Why can't they be more like Adobe Reader, which has the common decency to check for updates only when it runs, rather than wanting to do it every time you turn on the damn computer?

    --
    144l. ph34r my 133t l3g4l 5k1lz!
  37. Re:Vendor lock-in mentality? by WaltFrench · · Score: 4, Interesting

    The fact that ... makes this a good buy for anybody...

    Well, any iPod user who (1) has built their music collection in Windows and (2) never wants to use iTunes or the iTunes Music Store in the future.

    'Cuz the next time you plug your iPod into your WinPC, iTunes will update the 'pod by adding any new songs & playlists, and removing any that are not on the iTunes list... just like it was originally designed to, way before the Real issue arose. As a result, you erase your Harmony tracks every time you use that marvelously easy/fast update. Then, you will need to either (a) manually re-copy all those tracks to your iPod, or (b) stop using iTunes and switch permanently to the Real jukebox, losing any iTMS music you got from Pepsi caps, free downloads of the week, or your hard-earned $$$.

    And Real wants to claim they're offering a superior alternative?

    Real justifies this lock-in with fine print as to "why you want to use the Real jukebox." Either all the songs you bought from iTMS or from Real, will become useless on an iPod, or you become a low-paid servant to that little tune player that you used to love.

    The big deal with the iPod -- for me, and I think I'm typical with this -- is that it lets me just listen to music without all those techno-horrors. Not that it's cool, or sexy white, or Apple®. Real is offering a techno-horror of gotchas.

    No wonder there's outrage. Mine is directed at Real's bait-and-switch, false sanctimony and their phony Dot-ORG marketing BS.

    A universal DRM format? It'll probably have to be imposed on the hardware and software types by our friends the "music industry." Real, MS and Apple all have vested interests in promoting their kits. The only twist is that Apple actually has the upper hand here. And while it may look like the labels would benefit from selling the same program many times because of Balkanization, sooner or later they'll realize that commoditizing the players and stores leaves more money for them.

    --
    "Inquiring Minds Want to Know!"
  38. I just cancelled my account by kidventus · · Score: 4, Interesting


    I hope I don't get flamed or modded down, but this is real.
    I have paid for RealOne since 2001. I love CNN and ABC News on-demand, and also BBC. I am willing to pay for content understanding that it cost money to produce, and it is the same reason I purchase iTunes songs.
    I have to use the RealOne player to watch CNN and ABC on their website.. It is a closed licensing deal. I understood it was a closed system using Real's interface and I was ok with that. I cannot copy CNN newsfeeds and put them on my PocketPC, I can't watch RealOne content in Quicktime. That is their right.
    However, now they are wanting to preserve that right they have with their content providers yet seek to access other closed systems through inflammatory websites that only quote people that agree with them.. it's not even a feedback or debate site but a propaganda website in it's purest form..
    I cannot give my money to a company that would use my money to be so low and dispicable. This isn't a battle for fair-use, this is a business bully taking their desire for marketshare to the consumer thinking they'll buy that it's "just about consumer choice"
    I guess I have to get cable now...

    --
    There is a rage in me to defy the order of the stars, despite their pretty patterns.
  39. Re:apple fans by .milfox · · Score: 2, Interesting

    Well, the nicest thing about the Archos is the use of a 2.5" laptop drive instead of the mini-drives. Yes, I know the iPod is smaller.

    However, that means that you can a) upgrade drives (with some hacking) and b) run 3rd party firmware (a la rockbox)... not a bad thing by my book.

    Are you going to try to hack your archos now that you've got an iPod? :P

  40. pardon the anecdotal evidence but... by Anonymous Coward · · Score: 2, Interesting

    in a quick survey of 10 ipod owners, i found that of the over 25,000 songs they had on their ipods, ~85% were purchased (yes purchased!) from sources other than the itunes music store. additionally, there was never an effort made by their ipods, their computers or by apple to keep them from using these songs in conjunction with their ipod.

    while i'm sure that apple would like for all music be bought through them, there is no evidence whatsoever to indicate that they require music be bought from them. it's interesting that so many whine about vendor lock in, when ipods are so obviously agnostic to the source of the material put on them.

    there are certainly limitations to the formats available on ipods, but then again what isn't that true of (ever try to put a beta tape into a vhs player?). fortunately, though all formats aren't available, the most popular are (or at least enough to satisfy their target market).

    the question of whether music purchased from real should be allowed on an ipod is moot. the ipod doesn't care one whit where the music came from. just provide it in a format that the ipod can play and it will be happy to do so. of course there are some boneheads that will immediately point out that this is what real appears to be trying to do. however, what onus is apple under to protect files that they have nothing to do with? why should they support these files when they have no control over them? why should they facilitate the business of others at the expense of their own? why should real be given the right to use the intellectual property of others without right, license or permission? while it may appear that real is just trying to provide music in a format available on the ipod, they are looking for much more. they want to increase their business by leveraging the market leading device. they want to control the manner in which their products interact with this device. they want to maintain the copy protection measures they have in place. they want to use someone else's technology, though they have no right to it. they want their cake...

    it's sad that so many have missed the salient points (or have been swayed by the media, who had missed them). in short, they are:

    1) ipods play songs regardless of where they were purchased.
    2) real is attempting to have music purchased from them playable on ipods, while having apple protect them.
    3) apple has no obligation to protect or support them.
    4) in the future, songs purchased from real and transfered to an ipod may not be protected and/or may not play.
    5) real has no interest in consumer choice.

  41. Re:Another lesson -brand image is important. by tambo · · Score: 3, Interesting
    That's not true of the new one (or at least of the beta of the new one).

    You know, I just don't care.

    I'm usually pretty tolerant of lame software. Adobe Acrobat has always been a Windows-3.1-esque piece of junk; it's probably the only modern viewer-style application that noticeably pauses between page flips. But I will maintain a sliver of patience and hope that Acrobat evolves into a non-annoying product, because (a) I genuinely support Adobe's mission of a general-purpose, cross-platform, academic-friendly document format; and (b) it's really widespread, and doesn't appear to have any decent competitor.

    Real - not so. They have completely exhausted my consumer interest in their product. That's what happens when you just blatantly ignore your customer's interests for a long time. Even if their latest rev is analogous to alternatives like Quicktime Player and Windows Media, it's still far too little, far too late.

    - David Stein

    --
    Computer over. Virus = very yes.
  42. Re:Just like MS! by Paradox · · Score: 2, Interesting

    MacOS X is Posix compliant in spirit and in letter, and is "Unixy". This is a no brainer. Crawl back in your hole.

    As for custom ROM images, dude, everyone does that. You're holding Apple to a standard no one else meets. It's not even fair, every motherboard needs detailed and specific configuration.

    Comparing Quartz with DirectX isn't terribly unfair. It's also one of the minor sticking points. Quartz, incedently, is based on an Open Standard, OpenGL. DirectX is a standard unto itself. It's pointless to bitch about it anyways, though, since the underlying drivers are ALSO closed source. Get the hardware comapnies to open up first, otherwise the software being open is pointless.

    As for your crack about 50x more programs, it's a cheap shot. I was referring to a specific comment Raymond made.

    Apple has opened the OS. Apple has opened Rendezvous, which is a freaking crown jewel of the mac experience. Apple has advanced GCC tremendously. Apple is leading the way on next-gen web applications.

    What more does Apple have to do. It seems like the only way to win with some folks is to not make any money at all.

    --
    Slashdot. It's Not For Common Sense