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FCC Fines Company for Blocking Access to VoIP

peg0cjs writes "According to PCPro, the FCC has handed out a $15,000 fine to Madison River Communications Corp for blocking access to VoIP calls. The action is seen as a warning to other telcos not to prevent the growth of VoIP over their networks. The complaint was made to the FCC by two companies Vonage Holdings and Nuvio, which specialise in VoIP services. It appears that Vonage CEO Jeffrey Citron was willing to act on his earlier tirade about VoIP blocking." From the article: "The action is seen as a warning to other telcos not to prevent the growth of VoIP over their networks. Many of these companies see VoIP as a threat to their landline revenues as calls made over the internet can be made to anywhere in the world for the price of a local call."

36 of 294 comments (clear)

  1. 15 grand to a telco company... by tekiegreg · · Score: 4, Insightful

    Is something like me getting a $10 parking ticket, annoying but hardly worth acting on beyond mailing the puppy in...though I suppose the command to change policy as such will have an effect...

    --
    ...in bed
    1. Re:15 grand to a telco company... by Quasar1999 · · Score: 5, Insightful

      True, it's peanuts... but no one said it would stay at that low a fine... do it again, and we'll up the fine... just like with a kid, slap the wrists, then the ass, then nail them over the head with a frying pan... As a side note, I'm not a parent, so take my example with a grain of salt

      --

      ---
      Programming is like sex... Make one mistake and support it the rest of your life.
    2. Re:15 grand to a telco company... by southpolesammy · · Score: 5, Informative

      It's not the size of the fine, but the precedent it sets that is important here.

      --
      Rule #1 -- Politics always trumps technology.
    3. Re:15 grand to a telco company... by kidgenius · · Score: 4, Interesting

      I know that telco's are fairly large, but this seems to be a rather small telco. They deal only with rural customers. To them, $15,000 is quite a bit more than it would be to someone like Qwest, Verizon, Cox, Comcast, etc. But, it shows the big boys that the FCC will not tolerate these actions. You probably could expect a much larger fine to one of them, especially if it's more than 200 customers that get blocked.

    4. Re:15 grand to a telco company... by Anonymous Coward · · Score: 5, Funny

      As a side note, I'm not a parent, so take my example with a grain of salt

      Obviously. Any parent knows you use the frying pan first.

    5. Re:15 grand to a telco company... by javaxman · · Score: 3, Interesting
      Cox, Comcast, etc.

      Cox and Comcast aren't phone companies. My understanding is that the fine was for a phone company blocking voice traffic... not for an Internet Service Provider blocking data traffic. A ( somewhat ) fine, yet important distinction that I think is lost to many.

    6. Re:15 grand to a telco company... by SirGeek · · Score: 3, Funny
      Obviously. Any parent knows you use the frying pan first.

      A 12" Lodge by prefrence.

      Is there REALLY any other REAL cast iron frying pan than a lodge ? ( and now that you can get them pre-seasoned, you have no excuse to not own one )...

    7. Re:15 grand to a telco company... by javaxman · · Score: 3, Interesting
      That might be news to the folks paying them for phone service.

      Please, feel free to enlighten me. I get my cable internet from Comcast, but do they provide phone service elsewhere? Is it 'real' phone service, or bundled VOIP ( not that I know the FCC makes a distinction ) ?

      Comcast doesn't provide phone service in my area, if they provide it elsewhere... I don't know about Cox, either. But my point, that this fine was imposed because of voice network restrictions, not data network restrictions, is still valid, I suppose... and yea, it's a weird distinction...

  2. Wait wait wait by worst_name_ever · · Score: 4, Funny

    But I thought we hate the FCC! I just don't know what to believe anymore!

    --

    In Soviet Rush, today's Tom Sawyer gets high on you.
    1. Re:Wait wait wait by JudgeFurious · · Score: 4, Funny

      I don't know how many times I have to go over this with you people but I'm going to make this sink in if it takes me the rest of my life. On FRIDAYS, after lunch (US, Central time) we like the FCC, if it's an even number day and a story critical of something Apple did earlier in the day is posted while at the same time there are no stories about SCO or the RIAA.

      I don't know if a RAMBUS story has any effect on whether or not we like the FCC, give me a few minutes to call somebody and double check the fine print of the Slashdot Manifesto.

      --
      Appended to the end of comments you post. 120 chars.
  3. Mail and Web Servers by varmittang · · Score: 4, Interesting

    So, can I use this precedence to have them unblock port 25 and 80 so I can run my mail and web server without any problems?

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    1. Re:Mail and Web Servers by over_exposed · · Score: 4, Interesting

      Not if you agreed to the TOS that you wouldn't run any servers while connected to their service...

      $20* says that is probably in your contract while restrictions on VOIP are nowhere to be found.

      The $20 mentioned is simply a euphamism for a congratulatory high-five.

      --
      "The object of war is not to die for your country, but to make the other bastard die for his." - Patton
    2. Re:Mail and Web Servers by PepeGSay · · Score: 5, Informative

      There is a common misconception that the origianl issues with blocked VoIP calls originated at the ISP level. Let me repeat: "It did not occur at the ISP level.". It was blocked inside the phone network of the Telco, which is entirely different on many many levels. This precedence is unrelated to your ISP's regulation of your ports.

  4. FCC finally does right by kidgenius · · Score: 4, Insightful

    Good to see the FCC actually doing something that gives consumers choice. Now only if we could get them to drop the stupid broadcast flag.

  5. Pocket change by Kimos · · Score: 3, Insightful

    IANAL, but I assume the fine goes way up from there, right? If it cuts into the telco's bottom line so much $15,000 isn't a big price to pay to block it.

  6. VOIP Packets Gain "Special Protected Status" by Stanistani · · Score: 3, Funny

    Thanks!
    In my next postings I will include encoded voice messages as a series of ASCII tokens.

    Better not mod them down, or you'll be fined for impeding competition...

    (and yes, this is not meant seriously)

  7. Fine Money? by Anonymous Coward · · Score: 4, Interesting

    Just something I've been wondering. Where does all of this money from fines go to? Janet Jackson netted the FCC some pretty decent change, so what happened to it?

    1. Re:Fine Money? by The-Perl-CD-Bookshel · · Score: 3, Informative
      The regulatory offices are included in the budget and they total around 29billion worth of spending. However, they usually levy enough fines to pay for themselves and then some. If you look at the federal income statement there is a section for revenues from regulations (though they don't explicitly call it that). Pretty much, it suppliments your tax dollers for such programs so that beurocrats (non-elected officials) can spend more.

      The whole idea of regulations, while necessary because corporations always try to defeat them, are kind of circular. We are paying to protect ourselves...from ourselves!

      --
      I don't keep a lid on my coffee so when I walk around I look busy -me
  8. Re:Good by aesiamun · · Score: 5, Insightful

    Why?

    I am limited in my bandwidth from my provider. I can do whatever I want with that bandwidth, providing it's within the law and the agreement that I signed when I became a customer of my ISP.

    If I want high quality lower compressed telephone calls, and I'm not breaking any agreements, then i should be able to do that.

    I pay for this bandwidth, it's better that I make a call and use my bandwidth than become one of the many who are spending bandwidth trading kiddie porn.

  9. Good! by TGK · · Score: 5, Interesting

    I for one am sick of corps trying to preserve dieing business models by abusing existing power structures.

    It will be interesting to see what will become of information infrastructure in this country in the next few years. IBM v Microsoft of the early 21st century is going to be Cable v. Telephone. Where it goes depends on the rules of the game. This decision firmly establishes that network transparency won't be sacrificed in the fray.

    --
    Killfile(TGK)
    No trees were killed in the creation of this post. However, many electrons were inconvenienced.
  10. Only fools block VoIP by Jailbrekr · · Score: 5, Insightful

    The smart ones throttle back the quality of the connection. Thanks to the bursty nature of the internet, they can get away with making the quality total shit for 3rd party VoIP providers, while allcocating the necessary bandwidth and priority to their own VoIP services.

    --
    Feed the need: Digitaladdiction.net
    1. Re:Only fools block VoIP by therevolution · · Score: 3, Informative

      Somebody's been reading Cringely's latest article...

    2. Re:Only fools block VoIP by Jailbrekr · · Score: 3, Interesting

      It helps that I work in telecommunications. Only regulations can force the ISPs to ensure a QoS which will make VoIP viable for 3rd party providers, and the lack of regulations is the one key component which makes VoIP so cheap when compared to the traditional phone companies. Its a catch 22, and this is why I'm not worried about watching the company I work for go bankrupt.

      --
      Feed the need: Digitaladdiction.net
  11. Telco's should get with the program by Calimus · · Score: 5, Interesting

    It's a no brainer that voIP is where things are going to end up. The simple solution is for the telco's to jump on that poney and ride it to the bank. The R&D is already done, the equipment prices have come down. While I don't have any figured to work with, I'm sure the return on investment if they plan correctly can't be that bad.

    It's like the US post office issue, e-mail is causing them to loose money. Simple solution. USPS internet kiosks where you pay for time to use their system to access your e-mail. Those that don't have laptops/handhelds but have $1 for 30min of time would jump on it. The market is there, just have to have the right bait to real them in. Problem is that telco's like the USPS have been doing things the same way for so long, change is a very painfull process. Welp, take a pain pill and get moving you corporate lackies.

    --
    Trying to be different, just like everyone else.
  12. "Not" a big fine.... probably not true... by VE3ECM · · Score: 4, Insightful
    I don't know about you, but I've never heard of 'Madison River Communications Corp'...
    Sounds like a small fish in the pond. A 15K fine is definitely going to make them pay attention.

    And it's going to make the big players sit up and take notice.

    Think of this more as a "warning shot across the bow" than a slap on the wrist.

  13. Re:Hmm .dangerous precedent? by Kimos · · Score: 3, Insightful

    I don't agree. It's the intent that's important. They weren't helping anyone but themselves. You pay the telco to provide you with service.

    If they were given the right to block it, you can just switch to another provider right? Well what happens when that provider blocks you out? Eventually you'd get locked out. After that they'd offer to open that port for you if you requested it, for a price....

  14. That's not a fine. by mhollis · · Score: 3, Insightful

    $15,000 is hardly a significant threat to a telco, it's more like a "warning ticket" given to a speeder that the cop is good buddies with.

    When I think of the fines imposed on Howard Stern, it convinces me that they're not all that serious about limiting challenges to VOIP.

    --
    Gods don't kill people, people with gods kill people.
  15. Smart Telcos and ISPs don't have to block VoIP by Specks · · Score: 3, Interesting
    As this recent article from Robert X. Cringely says, all the the big telephone and cable TV companies have to do is tag their packets and the result:

    Tagged packets get both less restrictive rules for passage and a private highway lane to drive on.

    Robert X. Cringely

    The result from that. Companies like Vonage and Packet8 are crippled and it's legal too.
    --
    Specks
    Batteries not included
  16. Let's all remember this line... by gothzilla · · Score: 4, Interesting

    Commenting on the case the FCC Chairman Michael K. Powell said, `the industry must adhere to certain consumer protection norms if the Internet is to remain an open platform for innovation.` He also gave a warning that the FCC will not allow companies to stifle innovation saying that the Commission `acted swiftly to ensure that Internet voice service remains a viable option for consumers`. I think that line might be brought up in the future...can you say broadcast flag?

  17. Can I complain to the FCC? Verizon blocks SMTP by hirschma · · Score: 3, Interesting

    My girlfriend moved into a swanky building with broadband pre-installed.

    One day, she can't send email anymore via an external server set up to allow relay after POP authentication. Verizon has blocked all outgoing SMTP because most of their users have become spam-spewing zombies. It was easier for them to do this rather than turn off individuals.

    Seriously, can my girlfriend complain to the FCC about this? Or, because email isn't as easily monetized a service as VOIP, they simply won't care?

    jh

    1. Re:Can I complain to the FCC? Verizon blocks SMTP by Fulcrum+of+Evil · · Score: 3, Insightful

      Seriously, can my girlfriend complain to the FCC about this?

      Maybe she should talk to verizon first. They probably have proxies set up for outbound traffic.

      --
      "We returned the General to El Salvador, or maybe Guatemala, it's difficult to tell from 10,000 feet"
  18. Re:Hmm .dangerous precedent? by baudilus · · Score: 4, Insightful
    it's their bandwidth Vonage isn't paying for it

    But you, the consumer, are paying for that bandwidth. As a customer of Vonage, I can tell you that it's not even that much - 90kbps is the HIGHEST quality setting. If I'm paying the cable / telephone / ISP company for a certain amount of bandwidth, I should be able to use that bandwidth as I see fit, as long as it conforms with the customer agreement. As yet, I have not seen an agreement that says "I will not use VoIP services on this connection."

    You work for a phone company, I bet. or maybe a cable company...
  19. Gonna cause a lot of upset, though by Engineer-Poet · · Score: 4, Interesting
    The price of LD service has been falling steadily for years, but the drop to zero (and the end of the telco's cut for handling it) is going to throw a lot of revenue models in the trash. So what could happen?
    • Revenue falls below the price of service, companies go out of business.
    • Per-line fees are increased to make company profitable, more customers jump ship to cell service for voice calls, more and more landline infrastructure goes unused, fees are increased... death spiral.
    • Companies try to offer new services but are stuck in regulatory limbo while competitors get to market first.

    Then there's the issue with overseas service. The undersea cables are supported with revenue from phone calls, and bandwidth is limited. Financing cables with the "all you can eat" Internet model is going to be interesting.

    I don't see any way this can be good for local telcos, and maybe not for overseas carriers either. It may be time to sell any shares you own.

  20. Outside the FCC mandate by sxmjmae · · Score: 3, Interesting

    I think control of VoIP is outside the mandate of the FCC.

    New companies that offer VoIP are not covered by the FCC. These are companyies are "common carriers" and protected by there laws.

    You either have FCC regulation and the protection of the "common carriers" laws or your on your own. For example is you are VoIP company and not considered a "common carrier" then If someone uses VoIP for criminal reasons you could be considered part of the facilitator. Common Carrier status protects a carrier from legal liability for what it transports.

    The legal liability of allowing someone who is 'legal liability' for what it transports to use your lines from which you are protected via the common carrier status has interesting consequences. For example: if a 3rd party VoIP provider (who is not regulated and is not Common Carrier) allows a kidnapper to make a ransom demand to through its VoIP line then over a common carrier lines then who is responsible?

    Just becuase a company is protected by the Common Carrier status does not mean it should extend to the 3rd party VoIP provider who use there lines.

    An very interesting legal point if the FCC is trying to make the Common Carriers accept 3rd party VoIP calls.

    Allowing 3rd party VoIP providers to use Common Carrier lines puts unacceptable risk or damage upon the Common Carrier and hence they should be legally allowed refuse service to such parties.

    --
    My Sig indicates the end of the comment I posted.
  21. Vonage msg to subscribers by frieked · · Score: 3, Interesting

    I'm a vonage user, after logging into the website I'm greeted with this, coincidence?:

    Service Announcements

    Customers may be experiencing an issue with receiving inbound calls and placing outbound calls due to a network issue. This problem is also impacting availability of our web site.

    Our engineers are aware of the issue and are working to resolve it as quickly as possible. We apologize for any inconvenience.

    --

    I have often regretted my speech, never my silence.
    -Xenocrates
  22. The writing is on the wall by realmolo · · Score: 3, Insightful

    I work for a small cable provider. We also offer cablemodem service and phone service, all over the coax network. We make more money *per-customer* on the phone service than anything else.

    Vonage isn't available in our area yet, but when it comes, our phone service is absolutely fucked. Vonage is what, $25/month for unlimited calls? We charge that much for 500 minutes of calls per month. And, of course, long distance is extra.

    But you know what? I don't care. Vonage and it's ilk are GOOD THINGS. There's no reason that all communications systems shouldn't move to IP-based networks. Yeah, it's going to be the end of the "small" service providers, but so what? They're living on borrowed time anyway.

    I'm just waiting for high-speed wireless internet to become ubiquitous. Once everyone can snag a couple of megabits out of the air no matter where they are, even the cell phone companies are going to be screwed. Unless, of course, they become wireless internet providers. Which is what they should do, of course.