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People are More Accepting of Spam

twitter writes "Many news organizations are reflecting the opinion of Pew Internet and American Life Project staffer Deborah Fallows that '...email users say they are receiving slightly more spam in their inboxes than before, but they are minding it less.' I think that's an odd conclusion to draw. You would expect the number of people using email less because of spam to decrease to zero quickly when 25% of the population say they avoid email! To their credit, they point out that CAN-SPAM has done nothing to help." The Reuters blurb about this study has a syopsis of their findings.

31 of 278 comments (clear)

  1. Desensitized by ishmalius · · Score: 5, Insightful

    Spam has been around long enough that the latest demographic group to join the Net have always known spam. To them, it is a natural thing.

    1. Re:Desensitized by DarkHelmet · · Score: 5, Insightful
      It's kind of like growing up in a country without rights.

      After a while, the next generation of people are accustomed to it. Because of the lack of outrage, the system stays in place.

      It applies here perfectly too. Nothing will be done about spam as long as most of the people out there will put up with it, and some of the people out there even go so far as support it.

      --
      /^[A-Z0-9._%+-]+@[A-Z0-9.-]+\.[A-Z]{2,4}$/i
    2. Re:Desensitized by anthony_dipierro · · Score: 3, Insightful

      Spam isn't a system, though. In fact, spam is more nearly the lack of a system.

      The cost of elminating spam would be very high. If you took the legal approach, you'd have to create a global police state over every email that anyone sends. Even then you're likely not to get full cooperation, so you'd lose whole countries full of people from the internet. If you took the technical approach, then you'd lose the ability to send an email to anyone, from anywhere, without any passwords or keys, and without even necessarily telling the truth about who you are.

      The third solution is a partial one - filtering. It sucks in that it allows some spam to get through and more importantly it runs the risk of having legitimate mail dropped, but it seems for most it's the most acceptable of the possible solutions.

      So, if you call filtering nothing, then I'd guess that nothing will be done about spam as long as there is still e-mail.

    3. Re:Desensitized by anthony_dipierro · · Score: 2, Insightful

      Eliminating spam could be free, if it weren't for the 2 idiots out of 1 million who actually buy the spammers products.

      And I'd be able to fly, if it weren't for that damn gravitational force.

      And while we're talking about the high cost of eliminating spam, what about the high cost of maintaing the e-mail system, of which 60% of so is used only for sending spam, according to a recent slashdot article.

      High cost? E-mail is virtually free. In fact, it's so close to free that companies are competing to give it away.

      The cost of all of that infrastructure increases our taxes, and the price of consumer goods and services.

      Once you've got the infrastructure in place, the additional costs are slim to none.

      Therefore, I contend that filtering is not a solution, since it only eliminates the end-user inconvenience, not the cost of the infrastructure used to convey the spam.

      That's the problem with spam, the end-user inconvenience. In comparison to the inconvenience costs the other costs are negligible.

  2. Better filters? by Yaztromo · · Score: 4, Insightful

    Perhaps part of the reason is that many e-mail clients have better filtering mechanisms in them now than in previous years. With clients like Apple's Mail and Thunderbird, spam filtering can get quite accurate. I get as much spam as ever (if not more), but I rarely see any of it. The filters appear to do their job quite nicely.

    We may not be getting less spam, but the tools to help deal with it have been improving, and are being made available to more and more e-mail users.

    Yaz.

    1. Re:Better filters? by Lars+Arvestad · · Score: 3, Insightful
      Yeah, but if actual users are saying the get more spam, it is likely that they see the spam themselves, I would say. So I would guess that people are getting increasingly used to spam. Sad.

      Personally, I have no idea about my spam rates since I filter out spam myself in Thunderbird, plus that the organizations I belong to seem to do a good job of keeping some of the spam out using SpamAssasin and other tricks.

      --
      Reality or nothing.
    2. Re:Better filters? by NicolaiBSD · · Score: 2, Insightful
      Perhaps part of the reason is that many e-mail clients have better filtering mechanisms in them .. Apple's Mail .. Thunderbird

      At best that's a very minor part of the reason as only 1 in 100 people use those. We're talking people here, not /.-ers.

  3. 'but they are minding it less.' by hyfe · · Score: 4, Insightful
    but they are minding it less.'

    I don't find this very strange. People adapt, and their expectations change.

    Most people learn to spot spam at a glance, so even though total amount may have increased even those without spamfilters probably use less and less time deleting it. That doesn't mean we accept it more though, it just mean we aren't as bothered by it as we used to.

    --
    "" How about taking the safety labels off everything, and let the stupidity-problem solve itself? """
  4. People get educated and axquire tools by phooka.de · · Score: 2, Insightful
    The conclusion should be simple: People get used to it. They learn how to hdeal with it. They deploy SPAM-filters and don't get to see the SPAM anymore.

    And so the problem dissolves.

    Personally, I get 150 Spam per day. 1 or 2 of them appear in my inbox and are quickly deleted. SPAM isn't much of an issue for me.

  5. Broadband by L0k11 · · Score: 4, Insightful
    Without even RTFA I'd say it has a lot to do with broadband uptake.

    Checking your email via web or pop now takes seconds not minutes for your email to download (as it used to for dialup).

    So people are less annoyed (than they used to be) about waiting for 50 messages to download and most of them being spam.

    Filtering has got a lot better too, I have not recieved a single spam with my gmail account.

    --
    "Those who cast the votes decide nothing. Those who count the votes decide everything" -- Josef Stalin
  6. Buying from spam okay, buying online not okay by redswinglinestapler · · Score: 2, Insightful

    It's pretty messed up. I remember the days when everyone was worried about this whole "online purchasing" thing. Everyone thought that it was just some sham to take peoples credit card numbers. Now people will buy products from companies that advertise in a sketchy manner and don't even spell things correctly? It's definitely a bit frightening.

    1. Re:Buying from spam okay, buying online not okay by 0x461FAB0BD7D2 · · Score: 2, Insightful

      I guess that's because the net population has diluted in terms of technical know-how.

      And given that people are generally happy with services like Amazon, eBay and PayPal, they see no reason why services like Amaz0n, eBäy and PayPa1 should be any different.

  7. Differing interpretation by Overcoat · · Score: 5, Insightful
    From the Reuters article:
    Fifty-three percent of adult e-mail users in the United States now say they trust e-mail less because of spam, down from 62 percent a year ago and about the same as a June 2003 Pew survey.
    Note the reference to "e-mail users". Thus the decline in e-mail users who say they trust e-mail less because of spam may be the result of people getting fed up with spam and ceasing to use e-mail.
  8. Statistics are misleading by Durzel · · Score: 3, Insightful

    It could just be that more and more people have resigned themselves to the fact that spam is here to stay. Whether you could (or should) attribute that to the spam having diminished impact on these people is questionable.

    I get so much spam nowadays (which is thankfully filtered by SpamAssassin) that I no longer have time to sift through my spam folders looking for potential false positives, so using this articles logic you could argue I was more "accepting" of it, when really I have just resigned myself to forever receiving spam.

    They are right about one thing though - CAN-SPAM has proven to be virtually useless.

  9. i don't care about spam but others do by Dr.Opveter · · Score: 2, Insightful

    For instance some people at my workplace have terrible difficulty finding out which emails require immediate attention and which are garbage (not even spam).
    They are slow in recognizing spam, and some get so overwhelmed with the amount of crap in their inboxes (which for some users only means 20 or 30% of their emails are spam) that they want to abandon email all together.
    Of course somebody could put a better filter in place on the server and/or clients, but some people just can't handle email much yet. (it's the same people who you see opening windows explorer and stare at the screen for 2 minutes trying to figure out where their files are again, or those who double click links on internet pages because to open things you need to double click, right?)

    --
    Sample this!
  10. The survey could be misleading... by Eyeball97 · · Score: 5, Insightful

    Given that the survey was carried out by telephone, doesn't it stand to reason that someone who accepts an unsolicited call from a canvasser/surveyor/telemarketer would also be less inclined to be bothered by spam?

  11. Re:of course I mind less, 4 a reason by Anonymous Coward · · Score: 1, Insightful

    The mail is still hitting your providers server, increasing costs for them and prices for you; you're paying for the spammers infrastructure! Filtering is no magic bullet, you should be asking why people are getting away with depositing turds in your mailbox to begin with. Be angry, very angry.

  12. Answer is easy... by rdean400 · · Score: 3, Insightful

    People are getting numb to spam like they're numb to postal junk mail.

  13. Didn't you post the exact same thing by 3.5+stripes · · Score: 2, Insightful

    the last time there was an article on spam?

    If not, my Dejavu-ometer need recalibrating.

    --


    He tried to kill me with a forklift!
  14. All in the wording... by Beolach · · Score: 3, Insightful

    Personally, I'd say I'm more "resigned to" spam, than "accepting of" spam. I'd be willing to bet a lot of people feel the same way.

    --
    Join moola.com, play games to earn money.
  15. Re:spam lets me know my mail is working. by kyojin+the+clown · · Score: 3, Insightful
    i have been having loads of problems with this. we recently went from symantec's mail filter (haaaa hahahahaha) to ASSP (its brilliant) and now i am having to stay logged in to hotmail all day, so i can send people test email. they are so used to getting all the spam, now that it has gone away they constantly think the mail server is broken

    here is a link for ASSP, if you like it give them money. http://assp.sourceforge.net/

  16. Heh. Riiight. Now get off the high horse. by Moraelin · · Score: 5, Insightful

    If anything, you just illustrate why spam is a problem.

    Let me tell you a story. Back before SPAM, giving your email address to people was _not_ considered some "unwise use" of it. It was the _whole_ idea of email.

    E.g., I put my email address in all my newsgroup posts. _Not_ because of being "SOOO important", but because some conversations that ensued were really just between two people. No point spamming the whole newsgroup with stuff that really didn't concern everyone else on that newsgroup.

    Especially since it would be often off-topic for that newsgroup anyway. E.g., if I made the ISO standard dumb comparison to a car in a hardware newsgroup, I would fully expect that anyone going on a non-hardware-related car tangent (e.g., "actually, the <car model> doesn't have a diesel option") would do so in email.

    If anything "e-penis" would have been the exact opposite: the /. kind of off-topic posts just to show that you know some obscure detail better than the poster. The "woo, I'm better than you because I know better about some irrelevant detail" or "you suck, because you misspelled a word" posts. Taking that kind of thing to email was actually considered the proper thing to do. (Mind you, I'm not saying that everyone stuck to doing the proper thing.)

    Or, yes, when I wrote a game walkthrough, I did put both my email addresses in it. Not out of a sense of being "SOOO important", but simply because I _didn't_ consider it to be the alpha and omega of gaming walkthroughs. I figured that there _is_ plenty of stuff I had ommited, so email seemed like a good way to, you know, _communicate_ about that. Let people send me corrections, or ask additional questions.

    It may no longer seem that obvious any more, but some of us actually used email to _communicate_ with people. Even strangers. That was the whole idea, in fact. (Family members already knew my telephone number, after all.)

    Email was _not_ supposed to be some top secret, jealously kept secret even from idiot acquaintances who might leak it when they get virused. It was, in fact, _supposed_ to be usable for even perfect strangers to contact you, should they need to do that.

    And that we've got at the point where all that got turned right on its head, well, you've just illustrated the damage that spam did. What should have been a valuable communication resource, got turned into something top secret and where a message from a stranger would more likely be deleted than read.

    --
    A polar bear is a cartesian bear after a coordinate transform.
    1. Re:Heh. Riiight. Now get off the high horse. by Yaro · · Score: 2, Insightful

      I think spam isn't the sole reason to be blamed, actually. A few years ago, the net had a huge appeal and was still quite a quiet place to be in.

      The very first time I got myself into an online Diablo game, I almost went to the moon when I saw there were _strangers_ from some foreign countries _playing along_ with me. It was also exciting to get involved in some emerging communities, use ICQ and talk with complete strangers that live on the opposite side of Earth, and so on.

      I think all this changed for two reasons :
      - we got used to it, no more magic involved. The net has become a daily life tool.
      - it opened itself to the mainstream. No more a quiet place there, nor people who behave themselves, but a sample of your everyday life humans, including all the annoying bunches.

  17. Re:Spam with trigger words in the pictures by traabil · · Score: 2, Insightful

    I get spam now that have about 2-3 paragraphs of text that are mostly plagurized poetry, then all of the words that trigger spam filters are in the graphics included in the HTML email.

    Yeah, where are those copyright zealots when we actually could use them? Have the rights users sue them for using works of art in mischievous activities.

  18. People accept most things.. by t_allardyce · · Score: 3, Insightful

    People make out spam to be a bigger problem than it is. Sure it can be quite serious from an admin perspective if your basically getting DoS'd but from an inbox perspective its really not that big of a deal unless for some reason your poor address has been hit with hundreds of spams a day. Most filters are pretty good, web-based email like gmail is absolutely excellent and there _are_ ways to solve the problem, theres no need for one 'final solution' but things like challenge-response servers and micro-payment providers (the micro-payment should go to the recipient) will probably become popular and the web as a whole will decide which is the best solution. Obviously education is key here as well - people need to understand the basic fact: if anyone you don't actually know personally calls you up or emails you, theres no way of telling who they are, if they are legit or not, and where your credit card number will end up if you're retarded enough to give it to them, if anyone has been educated and yet still responds to spam and looses all their money i have no sympathy for them, in fact i think of them as scum, almost as bad as the spammer because they are the only reason spam/telemarketing is a viable business.

    --
    This comment does not represent the views or opinions of the user.
  19. Re:tolerance by anthony_dipierro · · Score: 2, Insightful

    people accept the state, because they do not know about any alternatives

    Alternatives to spam? Surely you're not claiming you have an alternative to spam which involves still having an email account.

    What we have to do is to educate people, teach them not to click "yes" to everything they see

    Agreed.

    and to filter as much spam as possible.

    Filter it? Why do we have to teach people to filter spam? What do you care if I filter spam or not? Why does it make me stupid to tolerate the spam I receive?

    There are alternatives to spam, but they don't involve email. The way email is designed makes spam inevitable. The alternatives are instant messaging, phone calls, faxes, and sometimes even good old snail mail.

    When spammers (and phisers) stop getting money, maybe they will stop.

    Spam will never completely stop. Not as long as email remains a free, global, unauthenticated medium, anyway. There are a lot of idiots in the world, not just on the receiving end of spam but also on the sending side. Hopefully the studies that say that most spam comes from a small number of spammers is true, but cutting an exponentially growing phenomenon by a factor of even 10 isn't going to accomplish very much.

  20. Re:I met a spam customer once by jcr · · Score: 2, Insightful

    Why didn't you just slap her silly?

    -jcr

    --
    The only title of honor that a tyrant can grant is "Enemy of the State."
  21. Re:I met a spam customer once by somegeekgirl · · Score: 2, Insightful

    I know that the cards you get from those places are cheap-looking, but I'd love to know where you're getting 250 cards for $7 from a regular business. If I recall correctly, last time I checked at the UPS store, they wanted $25-30 for 50 cards. Not saying that buying from the cheapo site is a good idea, just pointing that out.

    --
    http://angel.merseine.nu - Stuff for the poet, diva, geek, romantic and angel in all of us.
  22. Re:Spam has destroyed the medium by Matt2k · · Score: 2, Insightful

    Yes this is exactly the problem I encounter as well. I deal with many clients using free e-mail services and about five percent of the time, I am _simply unable_ to communicate with them.

    They purchase a product from me then I e-mail them the software in return; Those people that never receive my delivery will start firing off e-mails, which I do receive quite perfectly, upset that I seem to be swindling them. I am completely unable to respond in any manner!

    Sometimes I can play around with the return receipt and priority settings. I don't know if that helps the mail get through, or just helps it get noticed, but sometimes that helps. For those especially stubborn instances, I've had to resort to signing up for an account at whatever freemail site they're using to communicate a response. As a result I now have e-mail accounts at all of the major sites: hotmail, yahoo, gmail, and even a few of the more esoteric ones.

  23. I still don't like it by jesterzog · · Score: 2, Insightful

    Perhaps part of the reason is that many e-mail clients have better filtering mechanisms in them now than in previous years.

    I use filtering as much as everyone else I know, but I guess I still find it insulting that I should have to. That I'm able to filter email on my end doesn't change:

    • the fact that some of it still gets through to annoy me and waste my time.

    • the fact that I'm likely to occasionally miss important emails because filters occasionally get false positives.

    • the fact that dealing with spam is still using resources on my connection and ultimately costing me money for traffic charges.

    • the fact that the vast clogginess of spam creates major problems for my ISP upstream, causing my monthly Internet bill to be substantially higher than it might be otherwise.

    • the fact that a small portion of morons out there are making millions of dollars off my inconvenience.

    Filters are getting better, but as long as it's still possible for spammers to keep fighting them, and as long as they keep diverting attention from the realisation that we wouldn't need an imperfect filter solution if we didn't have a spammer problem, I'm not personally going to be happy about how things are going.

  24. Re:Obviously they don't read Slashdot by Taladar · · Score: 2, Insightful

    You are right. Spam is not comparable to rape or murder. But that doesn't mean 9 years for a spammer is too long. It means rapists and murderers get sentences far below what they should get.