Slashdot Mirror
Recovering Domains from Negligent Registrars?
Mousit asks: "I am curious on how fellow Slashdot readers have dealt with negligent and unresponsive registrars. For a few years or so now, I've been using Jump Domain as my registrar for the domains I own and maintain. This was originally by choice, but for the last year or two it has been by force. I lost a domain to them early last year when I attempted to renew it and the automated process failed, putting it into a 'pending' status in wait for 'manual intervention' as the message told me. This intervention never happened, support tickets about it were never answered, and on top of it my money was never refunded. The domain simply lapsed, expired, and nothing was done about it. Have others experienced similar problems with Jump Domain or any other registrar, and what did they do to recover their domains? Is it even possible? Short of getting a lawyer, the options seem rather slim when a registrar decides to simply ignore you and eat your domains (and your money)."
"Attempts to transfer my domains to other registrars failed for nebulous reasons which were always attributed to Jump Domain's fault and never satisfactorily explained, at least for the .com domains. Since I can't get JD to answer their support tickets, I have never been able to obtain the EPP codes needed for transfering .org domains. I am effectively trapped in Jump Domain's service, and I am losing domains one by one. The story is currently in repetition, with two more domains now stuck in "pending" status. Support tickets are again unanswered, and this time I even have a couple telephone numbers. One simply rings endlessly, while the other answers with a machine for Jump Domain Hosting support. My messages there have gone unanswered. One domain has already lapsed into expiration as of Saturday, the other will go this Thursday.
It's worth noting that Jump Domain used to be a reseller for TUCOWS, but they appear to have been dropped. They are now reselling for the sometimes infamous eNom instead. Considering even TUCOWS couldn't get a response out of JD during the previous lost domain episode, I'm not surprised they had to change. I have contacted eNom but was summarily told I need to deal with Jump Domain, and was given no further help from them."
It's worth noting that Jump Domain used to be a reseller for TUCOWS, but they appear to have been dropped. They are now reselling for the sometimes infamous eNom instead. Considering even TUCOWS couldn't get a response out of JD during the previous lost domain episode, I'm not surprised they had to change. I have contacted eNom but was summarily told I need to deal with Jump Domain, and was given no further help from them."
Comment removed based on user account deletion
From my experience, it's quite effective if you find another registrar to take over the domain hosting. They're in the same business, and will go the extra mile to secure new clients.
Most of the time it's because we don't know what/where to ask, that's why you need lawyers to defend even the most obvious case.
Rock that crushes, Paper & Scissors that don't matter.
Try filing a complaint with ICANN
Depending on if anyone else is out there trying to grab your domain, I guess you can just let it fall and then buy it back through someone else. Or maybe you can try godaddy's back ordering system. This would also depend on if someone else is out there trying to grab it.
I'd say someone just forgot about it.
For context, click Parent.
Slashdot Parse Error, Paragraph 1: Option #3 of business plan not literal "Profit!". Re-enter.
5) Hemos posts a dupe of your original complaint.
What I'm listening to now on Pandora...
I and and some friends have had the same problems described by you and others.
Jumpdomain is not a registrar and is simply a reseller for OpenSRS (older domains) and eNom (newer domains). This is good since it means you can end run around them to get your domains transferred.
There have been three problems I've had transferring domains:
1) The admin email address is setup to be an auto@domains.jumpdomain.com (or something similar) which doesn't end up being delivered to the actual admin of the domain. This causes all of the automated transfer emails to not get delivered. You can update this information through OpenSRS at www.adminchange.com. I haven't needed to do this with eNom, but I'm guessing they have a similar process.
2) Domain is locked. This is done specifically to prevent the transfer of the domain and is usually a good thing, but in this case, it's preventing you from using your domain. The Jumpdomain admin interface worked for a few domains, but others I had to contact OpenSRS or eNom directly.
3) No way to access the EPP code needed for EPP registries (like .org and .us). I had to contact eNom directly and after explaining it was for Jumpdomain, they immediately sent the codes out to me.
I highly suggest doing all of this before your domain expires, since you'll need to rewew your domain before you can do any transfers (you might be able to get away with a reseller to reseller transfer with OpenSRS if it's expired, but I don't remember for sure).
Good luck!
"In print it's liable..." ...uh, yeah....liable to be considered libel.
The BBB says that Jump Domain has an unsatisfactory record due to unanswered complaints. It lists the contact information as follows:
Jump Domain
740 W 40 Hwy Ste 197
Blue Springs, MO 64015
Telephone: (816) 550-2376
Fax: (816) 550-2376
If any readers live near Blue Springs, perhaps they would be kind enough to go knock on Jump Domain's door and see if anybody's there.
Data Center:
Lee's Summit, MO
Note: For security reasons, we cannot disclose it's exact address.
Now of course, anyone who knows Lee's Summit (I used to live there, still pass through it regularly) thinks of this place, an old AT&T plant, now turned over to a number of smaller businesses. Note: I'm of course not suggesting anything happen here, as I have friends and family working in that building (no, none for jumpdomain, if you must know).
Now, I know a "data center" can also mean just a small office with a bunch of machines shoved into it, but despite that city's recent growth, I still don't know of any major location for a data center to live in Lee's Summit. If it's not there, then fine... keep the address quiet, fully understandable. However, if it *is* there, then their obfuscation is sort of like saying "I've hidden it in a 100 foot tall green statue of a woman in NYC, but I'm not telling you what it is, for security reasons" - sort of pointless.
09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0
I would hope that Icann would jump in and help out even if he is a little guy. I mean that's what they exist for right?
No, it's not. From the linked page, "ICANN does not resolve individual customer complaints".
Because the moderators are either:
+5, Optimistic
or
-5, Naive
Dude, you're a jackass. Just give her the damn domain and get on with your life. If it was a gift, which you admit, then you're just the technical administrator and she's in the right. As to your broader point, that's what courts and arbitrators (and apparently /.) exist for. Threatening to take someone to court is not extortion. It's presumed (whether true or not) that the courts will fairly and correctly determine who is right and wrong and issue a judgement accordingly. It's also common in the US for the courts to award legal fees in cases that are frivilous and without merit, as well as cases where someone has acted with malice and disregard for the law. Now, go back to your ex, appologize for being a jerk and do the right thing.
bance.net
While this looks good in theory, it isn't.
First, a draft of a letter from an attorney will cost $100 minimum. Want to spend $100 chasing $10?
Then if they are like most people they will ignore the letter as it really means "nothing" in the business world. (I should know because as a former attorney I used to draft these all the time).
Just taking the letter to a judge will not do anything. You will have to file a lawsuit in at least small claims court (here that is about another $100; now down $200 for $10).
And if they show up most likely it will an attorney representing them, not a person who could do anything for you. The attorney will just be there to fight you.
And if they don't show up you will get a judgment. Big whip; it doesn't mean they have to pay. If they don't have assets in the state you are in they you need to file the judgment in their state (more cash to do this).
Then so what? They have a judgment against them; do you know how many people and companies have judgments against them and don't pay and you still can't get the cash? Lots. And this assumes you did everything correctly and did not miss a step AND that the court in the other state accepts the judgment without review (they are supposed to but if the defendant makes an argument that there wasn't due process they could reject the judgment and force you to litigate there). (Another $100 for filing fees, plus plane ticket, plus expenses).
As for the forced liquidation that doesn't happen. And even if you could do this you are not going to do it without an attorney who is going to charge $150 per hour which will take about $10,000 in fees, usually around $1000 upfront non-refundable.
Of course all of this assumes they even have any cash to begin with. If they are a corporation and the corporation has no cash left in it (or any assets) then you have your judgment and you are out how much?
$100 lawyer letter
$100 filing fee
$100 filing fee, second state
$200 plane ticket to litigate in second state
$1000 non-refundable retainer new lawyer
At a minimum $1500 cash out for a domain...
Look, while hiring an attorney seems to be a good idea for small amounts it isn't. When I was a practicing attorney if someone had a case which dealt with an amount less than $10,000 it usually wasn't worth it for them to hire an attorney at all. They needed to go to small claims court and if the amount was really small suck it up and move on. You can spend a lot of money chasing principle but you have to weigh that against what your time is worth. If it is worth more then drop it.
Oh, did I mention that at any time you have a judgment in small claims court you can invalidate it and retry the case again in the state I am in? That means after $1500 the defendant can make you start all over again.
Quality Hosting e3 Servers
Considering I'd all but exhausted all the other options, yes, getting it out on Slashdot was actually an intentional plan. It also worked, though not with JD itself.
.com domains were unlocked, including the expired one. Under eNom's system, an expired domain that is not in hold or lock, can be transferred. Thus, provided these transfers go through, I get everything back.
On calling again, I was able to talk with eNom's Transfers and Registration Manager, whom actually connected my story as related over the phone, to this article. Imagine that! I was provided EPP codes, and my
Jump Domain doesn't get their credibility back, but I still win. Hah.
Jumpdomain is my former registrar. I too lost a domain to Scott Ison's bullshit. he runs Jumpdomain himself, as an easy way to make cash. it's an easy way to watch cash roll in because he does not perform any support for the domains he sells.
anyway, if you have a problem with his policies, you should call his home phone number: (816) 228 - 1901. his home address is unlisted but he lives in Blue Springs, MO.
sorry to post this anonymously, but Scott Ison is also a lawyer.