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Dell XPS 'Gaming' PC Review
cojsl writes "[H]ard|OCP has an entertaining review of a Dell XPS 400 'Gaming PC'." From the article: "If the Dimension XPS400 is any indication, Dell considers computer gamers a joke. Harsh, yes. But we think it's accurate. The system itself is a decent gaming platform and the hardware was well built. It was put together decently with parts that can pull the weight required to play today's graphically intensive games. But we couldn't even install one of the most popular games on the market, Sims 2, and trying to play other popular games would lock up the system and gaming sessions, when they would run, would get interrupted. The pre-installed programs that Dell chose to include on its computer were almost certainly the cause of all these problems, and unloading these programs from the boot-up routine fixed the problems."
how will God know who to smite if you post anonymously?
Why should their gaming PC's work any better than their business PC's?
What? Are you expecting anything different folks. It is a dell, after all.
I think Dell makes a good case here for why vendors should be forced to package clean OS discs and why Microsoft is helping these fools cause headaches by making it difficult to reinstall the OS. The first thing that should happen with these machines is that the existing installation ought to be wiped and replaced with an absolutely clean version of the OS, no software, just the OS. Critical updates ought to be packaged on discs as well.
But instead you get "backup CDs" (not even provided in the case of this Dell!) which bring you back to the OEM's idea of a starting point. That's probably fine for most desktops, but on laptops you never know which uninstall is about to break the touchpad or cause the monitor to stop working.
I keep Win2K around, with all its slow bootup times and lousy hardware support, just because I am able to reinstall when I need to. And, it's just so good that I hardly ever need to. XP? It may be technically better, but unless I have the ability to reinstall it on my own machines at my whim, it's useless.
Jesus saved me from my past. He can save you as well.
I wouldn't help you either. Is it just me or does the reviewer seem to have a chip on his shoulder the whole way through?
I like this kind of "whole experience" review, but I think things like taking "two clicks" to get to the relevant system on the website is being way too pedantic.
__Updated Thrice Daily Adult Videos
Gaming, it's as easy as.... oh wait no it's not. Who expected anything different from Dell?
/.ers think of DirectX overall- are they relatively satisfied with how it works from a programmer's (as opposed to a user's)perspective, or does it suck 9 shades of butt and the world would be a better place without it? Just a question cause DX never really comes up on /.
It's crap like this that tends to push gamers away from the PC and towards consoles (the occasion XB360 lockup being the exception that pees all over this post).
Fortunately for me I've got my machine just about stable on most games I try on it, but it does take a lot of effort to keep a machine up to date, most problems being fixed by new drivers & directX updates.
Dell should supply those gaming machines with just a clean copy of windows XP (or as clean as XP gets0) and the latest drivers and version of directX and let gamers screw things up themselves.
Oh, that machine looks like crap as well. Please Dell hire a few designers. Your cases make me want to scrape my eyes out with a rusty spoon.
As a side note, i'd like to ask what
When the posters fear their moderators, there is tyranny; when the moderators fears the posters, there is liberty.
Would you still be happy with your purchase of a new car if the dealer sold it to you with a Club on the steering wheel? How about a new car with square wheels? Both wouldn't be driveable in their original purchase state. That's essentially what Dell is doing to its customers. They have to go out of their way to fix Dell's screwups before they can fully utilize the product they've purchased.
(for those too lazy to read the article:)
"My mouse pad is broken."
Without mincing words: We had significant quality of use issues with this computer.
First and most obviously, we started having problems with our optical mouse. Sometimes it would wildly fly across the screen, other times we had trouble controlling it. Those of you who have ever tried to use an optical mouse on a shiny surface know what I'm talking about.
The reason why (and I can't believe I'm typing this) was that the mouse pad that Dell provided was too shiny and reflective to be used with their own, branded, optical mouse.
It's no longer a tech support urban legend. We have a documented case of a computer mouse pad being "broken."
Basically the article says the hardware is OK, but the preinstalled stuff sucks.
...that so many people have turned to consoles, when you can't even install brand new games on a brand new Dell PC without lockups and crashes?
Does anyone really want to be on the phone with India on Christmas morning trying to get a Sims game working for their kid? Do yourself a favor and just get them a Gamecube with Smash Bros and RE:4.
Whenever the offence inspires less horror than the punishment, the rigour of penal law is obliged to give way...
I don't know why it is that vendors insist on preloading so much crap on their machines when they ship them but it drives me crazy.
:P
We buy Toshiba laptops at my place of work and whenever we get a new one in, its preloaded with the Toshiba default build.. and its pretty awful! When you first fire it up you have to run the gauntlet of about 5-10 pop up windows from apps all letting you know that they are there and running. Cast a glance down to the system tray and there are about 11 or 12 memory resident apps all sitting there taking their cut of the memory and CPU time - one was a Toshiba app that basically takes over the Microsoft power management suite with a far more complex and convoluted piece of software!
I don't understand it personally. Windows might grind the gears of plenty of people but these days its quite a sleek, easy to us OS - why must they insist on bundling all this crap on the machine which must surely confuse users, and give them so much more overhead in places that they don't even need it! Not to mention the quite obvious performance impact on the machine.
I still prefer to make my own PC's - most recent build was for my girlfriend - a really nice Biostar IDEQ barebones box based on an AMD Sempron/NForce3 250 combo! It goes like a rocket, and there is no clutter and crapola on it! Other than Windows
"Hey! Unless this is a nude love-in, get the hell off my property!!"
Step 1) Make your backup installation CD
Step 2) Format your hard drive and install from scratch
The backup CD, at least for me, is a full XP Pro installation CD without all the bundled software that comes on the pre-installed hard drive or the system recovery CD.
And by the way, if you email support, they will send you an XP disc and a drivers disc (for your model) in the mail for free. It took about 3 days.
Personally, I just wiped out the hard drive and installed Suse 10.
It's a nice machine but it took forever to clean up. These guys weren't exaggerating when they said it's bogged down with bloatware. No, I really don't want to sign up for AOL, use your personal firewall, browse the MusicMatch online store, purchase Quickbooks for a low low price, participate in your survey, buy a year's subscription of virus definitions, mow Michael Dell's lawn, tell Peter Norton my life story, yadda yadda yadda, ad nauseam. Really, I don't. No, I mean really. Really, goddamn it!
It's pretty amazing that other software was prevented from installing correctly and performance was degraded to a considerable extent. The story implied that about 80MB of RAM was consumed by the bloatware, but the computer has 1GB RAM. Assumedly it's not chewing all the CPU, so what exactly is it doing that breaks The Sims, for example?
The thing about it is that these machines are built to appeal to people who do not know how to reinstall the OS. While calling them power users may be a bit of a stretch, all of the PC gamers I know are generally computer literate enough to snap the parts together to build a PC, read on-screen directions to install an OS, etc. These same gamers also all build their own machines, because they know what's important to have to get a good gaming rig.
This machine is aimed at people who don't buy games because they don't know if their computer "has enough gigahertz of hard drive", the sort of people who if you did build a computer for them, would get all pissy that you put a GeForce 4 in the machine, and insist on that "voodoo 5" thing they heard about (yes, this happened to me, no I never did manage to convince them that the GeForce was better).
These people can not reinstall an OS. They want to use their PC like a game console- the PC says "gaming" so they should be able to go and buy a game, and it should work. If this machine cannot do that for those people, then it's a poor product.
Famous Last Words: "hmm...wikipedia says it's edible"
You said: "Whell you are right. But I'm talking about software. So, completing the comparison with cars, I would accept a car with the printed manual filled with ads and put beneath the seat.
I would then tear those ads away and put the manual in the drawer. The car would actually be the very same!"
Your comparison isn't quite fair. The article notes that the default installation would not allow the Sims 2, Quake 4, or Splinter Cell to run. The author had to remove the annoying software to get those games to operate normally. This would be like your car operating normally up to 30 miles per hour where it would cut out due to the excessive load from adware. You can operate your car normally if you remove the offending adware, but not until you do so.
I don't think I'm the only one who thinks it is unreasonable for a user to have to 'fix' his new computer at receipt of it.
I never did understand this.
Why do people spend $3k on a computer to play the Sims ?
Can't you just by a $100 playstation to do this ?
This is not sarcasm or any other kind of flamebait, but why is gaming on PC's so important ?
Can't you get a $500 PC for random computer work and then a $100 playstation (or random game system) for games ?
Just a question.
So why buy a Dell? If you're going to wipe the drive and do an install from scratch you're losing any benefit from their install. If you're after a system for gaming wouldn't you want to build it yourself? Is it just the ~50 bucks saved?
I've never owned or used a Dell so I don't know what the draw is other than the obvious of buying in bulk.
"Academicians are more likely to share each other's toothbrush than each other's nomenclature."
Cohen
Dell's target market is precisely those users who aren't savvy enough to figure out these things on their own. HOCP is upfront with the fact that if you're competent you can tune the Dell into a decent machine - but anyone that technically adept probably wouldn't need to get a Dell box anyhow. It's a pity HOCP is a "hardcore" site and not a more mainstream outlet where the sort of customres that these Dell boxes are built for can read the problems with the box.
I can't help it. I never bought a Dell, but with a new job I didn't have time to build a rig so I bought an XPS 400. Anyone with half a brain and some hardware knowledge knows you can't just remove Dell's included software. You just format the disk and install a new one from scratch. You are paying for an OS and hardwarem, but atleast in my case, I just wanted the hardware. Nuke the OS and start from scratch, it's a wonderful thing.
If the Dimension XPS400 is any indication, Dell considers computer gamers a joke.
Any gamer that goes to Dell for a computer IS a joke. It's like the audiophile that goes to Best Buy for all his HT needs. It's like grocery shopping at a 7-Eleven.. It's like calling Geek Squad for computer help. It's like going to McDonalds for a Caesar salad...
It's like buying a TV at a grocery store. It's like wine in a box. It's like Bourbon made in California.. or Scotch made in Canada. It's like calling Will and Grace smart TV.
It's like a house with wheels on it. It's like a hand-crank garage door opener. It's like glasses purchased at a book store. It's like going to Macy's for a PDA. It's like getting high on cigarettes.
It's like rocking out to Madonna or being entertained by Bio Dome. It's like getting fashion advice from Paris Hilton. It's like getting religious advice from Tom Cruise.
Well anyway.. I hope you get the point.
--- We need more Ron Paul!
That bloatware crap on there is there for a very big reason, money. In the cut throat margin of the PC business, that bloatware crap gives money back to Dell to make some money off the system.
I like cheese.
Ya.. with the handy dandy xp CD that Dell doesn't include with the PC.
--- We need more Ron Paul!
He says this to complain"
"For example, our CD/DVD Autorun was disabled - or more accurately, "broken" - by Corel Photo Downloader. [...] After we clicked on "no thanks," the computer wouldn't go through the normal autorun process - we installed the games by clicking on My Computer"
Yes, and Dell did you a favor, albeit by accident.
You don't want Autorun enabled. If the Sony incident taught you nothing else, it should have taught you "AUTORUN==BAD".
You were mistaken. Which is odd, since memory shouldn't be a problem for you
You left out "It's like trying to be funny on Slashdot", Alanis.
Soko
"Depression is merely anger without enthusiasm." - Anonymous
Clearly I'd like to avoid stretching this metaphor too far but perhaps a better comparison would be that the car salesman has sold you a car with a giant caravan made out of ads which is glued to the back bumper and connected to your cars workings through a giant but badly maintained skein of cables. At speeds of over 30 miles an hour various lights and systems in the caravan are activated making it sway and jump from side to side whilst shining bright lights into your mirrors and making annoying, loud, distracting noises. If you choose to disconnect the caravan and incorrectly disconnect the impossible maze of wiring other bits of your car will randomly stop working or reconfigure themselves as toasters or electric hair curlers. Any mechanics you approach to fix the problem can only get the car to work again by completely reconnecting the giant annoying caravan to your back bumper again.
I have an XPS Generation 2. Its 2 years old roughly. I'd place it Jan-Feb 04. Its a fairly good machine. The only problem I have had was my vid card fan, a 9800XT died on me, and was running idle at 77 degrees C, and the one time I caught it before it finally crapped out it was running 111 degrees C. I call Dell Support and got a woman with a very foreign accent, which made it difficult to understand and I had to repeat things, the other problem was I could not communicate my e-mail reliably, spelling it out to a computer would have been easier then the way the woman on the phone was interupting my letters. I tell the woman on the phone the problem with the card, how I tried to reseat it and check the power plug on the card. She reqs a new one(actually refurbished by my guess in the packaging but whatever it works). I get a few days ago, insert it works fine. All this time I got probably 2-3 calls above this to my cell phone which was definitely good communication, again the only problem was the lack of speaking English that wasn't in an American accent that I am used to. The only problem I had was they sent me an invoice, basically the price of the card in case I didn't send it back. The scary part is they aren't even charging the current market price, nor the price from 2 years ago, but some other weird price that comes to $600. So thats my Dell horror story with an XPS. The funny thing with 9800XT, is Dell put their oem bios on it, and it disabled the overdrive feature, pretty much the only reason to get an XT. Then you had to go to the support forums to find the flashrom for it.
The only thing I think they could improve on is dust covers and easier access to the screens for the fans. removing all the drives to just clean the front grill is a pain. I did receive a few disks with plenty of software, and one definitely with windows on it. They have their own recovery software, its annoying, and I wish I had a WinXP Pro disk, or a WinXP Home disk for that matter. I blame Microsoft for that problem though, simply because they should be pushing it on people. When someone wants a computer fixed or whatever, I cant do it because if I have to reformat, or reinstall, it 10x easier instead of making another visit.
I will say one thing, getting a Dell is a big waste of money, you can build one for much cheaper and it be better suited for you. The Reason I got mine though is the 4-5 year warranty
If what you are reading sounds funny, or sarcastic, lame, or stupid
it is because it is supposed to be. just laugh
Don't get me wrong: I'm not an unabashed Linux fanboy. I wrestle with hardware compatability, video codec lameness, etc.
But: once you get a Linux box up and running (for instance Debian or Ubuntu), you pretty much don't have any of the problems the author described.
Perhaps more importantly: Free Linux distros can focus fully on what makes the user happy. They have no need for idiotic vendor lock-in tactics, buggy product tie-ins, or denying you access to the OS install disks, etc. It's simply a complete non-issue. This is probably the main reason I love Linux even when not programming - I get to totally avoid this category of stupidity.
With Linux, yes it's often a rocky road getting it to work, but the distro authors and I are on the *same* side, without reservation. We just want me to have a system that's lean and stable and productive. And that's what I get.
While I'll agree that Dell can't exactly make a gaming PC, it has to be said that refurbished Dells can be a source of quality parts for a good price, assuming you purchase their higher line machines and not their low end stuff. I'm really only a casual gamer so I may not count, but the last time I did a full system upgrade, I found that there was absolutely no way I could build an entire machine for cheaper than it would cost me to purchase a refurbished Dell and then add a few key parts. I bought a refurbished Dimension 8300 and 19" monitor, tossed in another 512MB of RAM, binned the 64MB GeForce 5200 in favor of a Radeon 9800 Pro (top dog in October '03, even despite pesky driver issues), and installed a SB Live! I had lying around. Yes, the preinstalled OS was a joke and I had to do a clean install, but in the end I calculated that I probably came out ~$150 - $250 cheaper than if I had built it myself and bought a brand new monitor. And it was only mildly less labor intensive than building an entire PC from scratch. I'm still using the PC now, albeit with even further upgrades from stock.
If Murphy's Law can go wrong, it will.
Dell does that to all their consumer level machines, one of the things that got me interested in building my own. I still remember the first time booting up a home built with an OEM OS disk, it was so clean. No AOL or other ISP's, no trialware and it booted so much faster.
Guess I'm a little surprised some users would be willing to reinstall the OS to get rid of the junk Dell loads their machines with at the expense of your time.
It costs a little more to build your own but you get such great components. And it doesn't come loaded with junkware.
That's our life, the big wheel of shit. - The Fat Man, Blue Tango Salvage
forcing customers to use software preinstalled on their hard drive to burn their own backup discs is absolutely the worst policy ever. this is of course just one problem of this dell model, but so many companies are starting to do this, and they need to stop.
most people who don't have a clue what they are doing won't even think to perform the important step of making a backup disc, and will only think about restore discs after their computer fails. then they are completely out of luck.
i will never buy a PC from a manufacterer ever, except for apple. it's always a bad deal, anyone who takes the 1 hour of time to learn how to build their own computer will reap the benefits of overclocking, having a fresh, clean version of windows OEM edition for $80-$130, and having infinate customizability.
as for notebooks, well, i just have to buy the least Dell-like brand availible. buying off-brands is actually strangely enough the best way to go in this age. and usually you end up getting the best deal and similar quality, since all the major manufacterers buy from the exact same Chinese suppliers that the smaller brands do.
and it is because of this very issue I know a few people who run without AV protection. Norton is the king of annoyances but some free solutions can be just as bad.
The biggest annoyance is that these types of programs love to pop up windows and take focus from whatever application is in use regardless if that application was in full screen (usually games). Now if it was some notication of a hack/virus/etc it could be understood, but no, Norton and many AV programs will do this for simple updates! Hell even JAVA from Sun pops up a little floater above the task bar.
Developers need to realize that many of us prefer to have the comfort of protection but without the annoyance factor. We do not need to know your updating. We do need to know if you cannot update. We don't need pop-ups that tell us updates are available, a simple tray icon is sufficient. Lastly never ever interrupt any full screen application unless the world is ending.
* Winners compare their achievements to their goals, losers compare theirs to that of others.
Damn, the first thing I do when I get a new dell is: :)
start->control panel->add/remove programs and remove with wold abandon. I usually wipe "trial security package", all the dell quickset crap, any dell support crap, and any other software that I just don't want in there. Doesn't EVERYBODY?
Horns are really just a broken halo.
I just wish roll-your-own laptops were possible. Then I could be entirely free of these bloated bastards.
I've never considered buying a Dell home/gaming PC, as there's plenty of competition in that area, and I usually find better and cheaper alternatives or simply build my own. However, for standard office workstations, the Dell kit is an absolute bargain. I've bought dozens of these machines over the years and have been very happy with them in terms of price, build & performance.
I work as a consultant for many small to medium businesses, and I recommend Dell for workstations and small workgroup servers in most cases, and as long as you don't actually have to speak to someone at Dell about units ordered via the Internet (don't get me started on that) the experience is very efficient, you can save a fortune, and end up with very good kit for peanuts.
I've never had reason to fault the quality of the build or components, and whilst I tend to find their add-on options a little more expensive than I can get them for seperately, it usually makes sense to order them at the same time to keep things nice and simple. Dell obviously know that, and with reported working margins of only around 10%, you can hardly blame them, it's a business not a charity after all.
For the past few years though, as many have already posted, the machines have arrived full of trial-ware and Dell cut down versions of commercial packages that nobody in a business environment is even vaguely interested in. My first job is always to remove this crud, which can take up to 30 minutes per machine. The reason? I'm pretty damn certain that there's a financial benefit to Dell by putting trial versions of commercial software from these companies on all their machines, and for the low-spec workstations would explain how they manage to achieve such low price points.
I guess you just have to ask yourself would you rather spend 30 minutes uninstalling the unwanted software and tidying things up the first time you boot the machine, or spend extra money getting/building a machine to save a little time?
Aside from the curiosity that they have someone listed as a "Grammatical (sic) and Spelling Editor -- whose duties evidently do not extend to punctuation (should be: manufacturers'), this passage translates as: "normally, we only review stuff we can get for free -- we paid for this one." I don't have a problem with the practice of reviewing Hardware from the retail perspective: indeed, for similar reasons and about the same time, Tom's Hardware has taken the same step. What's worrisome is the curious mix of the "Consumer Reports" style with an allusion to a failed negotiation with Dell's Marketing Department. Well, okay, maybe not an allusion: it is conceivable that nobody at [H]ard OCP tried to contact "the largest manufacturer in North America" for a "review copy" deal. It is conceivable, but not likely.
So at the start of the review, the editors tell us that Dell "won't play ball", and they probably spent around $3000 in taxes and restocking fees. The review that follows, of course, will not reflect these facts.
And the review that follows is a beauty: tearing into Dell for all those awful bundling practices they negotiate with third parties to bring the price down further, for not including a recovery diskette, then charging $11 for an OS CD, and having crappy customer support. Oh yeah, the system is unstable as Hell because, after running their "torture test" on the original setup -- with all the crap running., it crashed at the 24 hour mark. system restore.
Then, at the end of the article, the editor steps in with the reason for all this:
For those of you that missed it, the Review in question evaluates a system a couple notches up in the performance category (but, one assumes, since Gateway's marketing dept. played ball, the journalistic budget didn't factor in). But even hardware differences aside, methodologically the two cases aren't comparable. As far as bloatware goes, the Gateway shipped not only with McAfee's antivirus (which the Dell review repeatedly cites as a nuisance and a cause of instability), but also Norton and BigFix. The drivers were not 3 months out of date like at Dell, but 8 months (to which the reviewer says: "Big deal? Not really" and proudly states he installed the latest driver immediately -- instead of, like the Dell review, going to try out games he knew wouldn't work). The Gateway had tons of toolbars and installed bloat. What did the reviewer do?:
The voodoo 5 is better, open drivers.
I am trolling
Clearly I'd like to avoid stretching this metaphor too far
Hate to break it to you, but...
On the other hand, the image you painted in my mind just about got me to blow bits of my breakfast muffin out my nose.
End of lesson. You may press the button.
Dell sells both business and consumer models. In the desktop line the Optiplexes are the business versions and Dimensions are the consumer. They share almost all the internal parts but have different skins.
The big difference is in the software. The consumer versions come preloaded with a bunch of crappy demos and spyware-lite. The business versions have no extra pre-loaded software--just what is ordered. In addition, the business versions usually come with Gold service--a 800 number answered in the US by an English-speaking rep. Typically, the calls are answered in less than 5 minutes.
If you're looking at Dells, check out the small business store for the bloat-ware free versions.
Typically, the business versions are $50 to $100 more (depending on the system) than the consumer.
Desktop
Dimension=consumer
Optiplex=business
Lapto
Inspiron=consumer
Latitude
I also think the review was a bit harsh. They already didn't like Dell for the lack of complete choice in parts and the "big evil brand". They started out by complaining about paying taxes...if they buy their systems from any vendor in Texas they should be paying taxes...hardly Dell's fault.
Dell is Legendary in the PC/Low-end server industry for their almost complete lack of a product development staff. Indeed, they even pride themselves on not doing much actual design work themselves, and even boast about it in articles and press releases.
Dell is a company of Marketing folks that somehow managed to hire some of the finest Manufacturing Engineeers and procurement managers on Earth. However, since they seem to make a $hit-load of dough doing exactly what they have been doing, the prospect of actually doing system development and testing, which would have caught most of those bugs in about five minutes, is completely anathema to their corporate culture.
At Dell, OEM's do virtually all the product development. I suspect that with this system, they relied on the Motherboard OEM to certify that the hardware worked together, but they neglected to tell their (tiny) software staff to run additional testing on this software image. Dell likely just loaded the standard "Home" image on this system, which is likely identical to every other consumer desktop that Dell ships out the door.
Bloatware is a regrettable reality for many Consumer PC's. However, to charge extra for a system market towards gamers and then not perform even the most perfunctory testing is pretty damn stupid.
SirWired
I don't know what the problem is.
My new dell laptop had like 15 programs in the taskbar on startup. Including McAfee which "really" wanted me to set it up [you can't just close the program]. I'd have a program popping up to tell me every 3 seconds.
I first grabbed cpuid to make sure the system was what I ordered. Then I grabbed my windows cd and reinstalled. I hate windows but I really hate windows with two dozen startup programs to make my "experience better".
All the players do this though, not just dell. It just seems Dell is the champ.
Tom
Someday, I'll have a real sig.
I actually find it hard to just buy a PC, and currently with my busy schedule, I do not have the time to build one. I tried a high end HP, and we had problems from beginning, a DELL had a power supply that went bad, MPC micron is my next choice. I hear the same from others. It's just hard to get a decent PC. Local mom and pop shops are basically taking the easy way out, selling pre-made bare bone systems. If there was a time for Apple to take over, it's now.
Intelligent Design
It still doesn't answer why you said the Gateway was better. I'm no Dell fanboy, I built my own computer, but if you say "Dell's offering sucks because of x, y, and z" and then say that its competitor was great even though it had the same problems in many cases, you undermine any sort of confidence that people will have in any reviews at the website, even when they are by different authors.
So which is right? Does the Dell system suck, and the Gateway suck, or are they both actually ok, especially considering that any serious gamer would immediately wipe the computer, would go in and tweak what processes Windows ran, and would install the latest drivers? How do you justify the disparity in how the reviews were written by leaving out how the initial configuration did for Gateway?
I submitted this story last night, and it didn't get posted.
would buy a Dell and think of it as "high-quality". They may have "bought American" but Dell buys Malaysian and Taiwanese. Once you build a PC on your own, it's really easy to do again, and I don't ever see myself going back to pre-builts. Have a knowledgable friend (i.e. has built several PCs with no problems) help you the first time, then research and do your own upgrades. Afterward, even years later, you'll know how to quickly find high-quality information resouces (and avoid luser resources) to bring you up to date on the latest technology (since you already should understand the basics you won't be mislead by market-speak and fooled by large companies wiht too-good-to-be-true deals). For me, it's as simple as "oh, I need a new hard drive... hmm, look for Western Digital on Newegg and Tom's Hardware... here's a really good one for a nice price... wow, those transfer speeds are really up there nowadays, look at that SATA II 3meg."
The 'Net is a waste of time, and that's exactly what's right about it. - William Gibson
Wine in a box is actually damn good. And it stores MUCH better than the bottled stuff. Sometimes progress is good, kids ;)
My blog. Good stuff (when I remember to update it). Read it.
Your first point: Yes, Gateway had an agreement with Hardocp.com, Dell did not. We felt that it was worth it to take a look at the Dell before the holiday season even if we didn't, simply because of the size and the holiday season.
But this didn't have an impact on the review. In fact, we could have very well chosen not to review Dell's products because we simply didn't have an agreement. But Dell's too big to ignore for Santa Season.
As a front-line writer, it really didn't matter to me whether we got Dell's promise to RMA the system or not. Kyle tells Chris to do the article. Chris tells me to write the article. I don't get a whole lot of choice in what to review. I do get a lot of choice in -how- to review.
If Dell had an RMA agreement, this review would have been exactly the same. I mentioned it because I believe sunlight is the best disinfectant. We have given bad scores to companies that had RMA agreements with us.
Second Point: Yes, the Gateway had a number of similar problems, but the first difference was that of degree: The Dell had far more bloatware on the system, and the second difference was that of kind: The Gateway's bloatware did not interfere with system operation. There was a performance hit, sure. But we didn't have stability problems with the Gateway.
"Pre-installed software" has two big benifits - the kickbacks keep the price low, and they actually are useful for a novice user who doesn't know how to install software. We have to balance that out. Don't get me wrong - we prefer clean systems. But there's bloatware and then there's BLOATWARE.
Journalistic integrity means alot to me, personally - and I can understand this criticism. And you know what, I'm glad you bring it up. Questioning is the best way to get at something and sunlight's the best disinfectant. HardOCP.com has forums set up so that peole can ask questions and we'll do our best to answer them.
Hope to see you there.
-- Brian Boyko
-- The Guy Whut Rote That Shtuff.