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The Hidden Cost of Outsourcing

Posted by ryuzaki0 on from the good-customer-service-trumps-all dept.

Alien54 writes to tell us CNNMoney is reporting that outsourcing may not be as big of a bargain as some might think. From the article: "With consumers enjoying more choice than ever before, evidence is growing that great service is essential for long-term customer retention. To cite just one example, a recent survey of pension policyholders in the United Kingdom found that 75 percent would leave their current provider if they experienced bad customer service."

2 of 275 comments (clear)

  1. Lets outsource slashdot by Zeinfeld · · Score: 0, Offtopic
    IT systems replace people.

    So now we are expected to cry tears for the people who manage the IT systems being replaced?

    --
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  2. Re:Dollar is king by Heembo · · Score: 0, Offtopic

    Darkness is in the hearts of all men. Yours was aimed at a specific ethnic group in a rather derogatory way. I aimed mine at your and feel just for calling you the asshole that you are.

    PS: And you can stick your [,] right up your arce as well!

    --
    Horns are really just a broken halo.