The Hidden Cost of Outsourcing

Alien54 writes to tell us CNNMoney is reporting that outsourcing may not be as big of a bargain as some might think. From the article: "With consumers enjoying more choice than ever before, evidence is growing that great service is essential for long-term customer retention. To cite just one example, a recent survey of pension policyholders in the United Kingdom found that 75 percent would leave their current provider if they experienced bad customer service."

Comments

Missing the point

[Musc]

Articles and studies such as this are missing the point.

First of all, we need to stop talking about 'open source' once and for all. It diverts our minds
from the true benefit of Free Software, i.e., freedom.

Second, questions such as 'is free software better' and 'is free software more secure' miss the point.
The benefit of Free software is Freedom. If Free Software is more powerful, featureful, secure, and
updated in a more timely manner, so much the better. But if not, remember the old saying: "he who
would sacrifice freedom for a little security deserves neither". Any moral human who cares about freedom
would gladly use software that is technically inferior, if it provides more freedom.

I suggest slashdot would start censoring the term 'open source'. Any articles that talk about 'open
source' software should not be accepted. Comments that use 'open source' to refer to Free Software
should result in that user being banned, and if the user was an Anonymous coward, his subnet should
be banned.

Before you go off about how I am proposing to restrict freedom of speech, remember this:
There is but one legitimate use of totalitarianist tactics: and that is in the defense of freedom.
Freedom at any cost!!!