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The Hidden Cost of Outsourcing

Posted by ryuzaki0 on from the good-customer-service-trumps-all dept.

Alien54 writes to tell us CNNMoney is reporting that outsourcing may not be as big of a bargain as some might think. From the article: "With consumers enjoying more choice than ever before, evidence is growing that great service is essential for long-term customer retention. To cite just one example, a recent survey of pension policyholders in the United Kingdom found that 75 percent would leave their current provider if they experienced bad customer service."

2 of 275 comments (clear)

  1. Pension? by Purist · · Score: 0, Redundant

    What is this "pension" thing they mention in the article?

    --
    I used to fear clowns...but I'm discovering that chimps are far, far, worse.
    1. Re:Pension? by Hognoxious · · Score: 0, Redundant

      I'm British and have always worked in the private sector. IOW, I don't know.

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."