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The Hidden Cost of Outsourcing

Alien54 writes to tell us CNNMoney is reporting that outsourcing may not be as big of a bargain as some might think. From the article: "With consumers enjoying more choice than ever before, evidence is growing that great service is essential for long-term customer retention. To cite just one example, a recent survey of pension policyholders in the United Kingdom found that 75 percent would leave their current provider if they experienced bad customer service."

3 of 275 comments (clear)

  1. a recent survey of pension policyholders by Anonymous Coward · · Score: 5, Funny

    What's a pension?

  2. Hidden Bush Bashing by saskboy · · Score: 2, Funny

    Oh Slashdot, why are you being so left wing?
    http://politics.slashdot.org/article.pl?sid=06/03/ 03/1712242&threshold=0

    Just yesterday the President [God be upon him] was telling us that Outsourcing is GOOD for the American workforce. Please don't contradict what the President [God be upon him] says!

    Yes I'm being sarcastic, thank you for noticing.

    --
    Saskboy's blog is good. 9 out of 10 dentists agree.
  3. Re:Dollar is king by Sponge+Bath · · Score: 2, Funny
    i have never gotten anyone other than a native english speaker with dell

    Are you kidding?!?!

    Last time I talked to Dell support, the person on the other end was totally incomprehensible. After many repeated attempts we simply failed to communicate. I think he was from Tennessee or Kentucky.