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Cubicles a Giant Mistake

J to the D writes "Apparently even the designer of the cubicle believes now that they are a bad idea." From the article: "After years of prototyping and studying how people work, and vowing to improve on the open-bullpen office that dominated much of the 20th century, Propst designed a system he thought would increase productivity (hence the name Action Office). The young designer, who also worked on projects as varied as heart pumps and tree harvesters, theorized that productivity would rise if people could see more of their work spread out in front of them, not just stacked in an in-box."

25 of 374 comments (clear)

  1. Just Another Tool by tverbeek · · Score: 5, Insightful

    Like any tool, the fault isn't the tool but the people using it. I've worked in (and helped design) some "cubicles" that were closer to Propst's vision... less a cubicle farm than a garden. They beat working in a doored, fully-walled office, and definitely were better than what used to come before them (rows and columns of desks, one-room-schoolhouse style).

    --
    http://alternatives.rzero.com/
    1. Re:Just Another Tool by mordors9 · · Score: 4, Insightful

      But there is also human nature. Someone hidden behind any sort of wall MAY take the opportunity to goof off. Having said that, the fault then really lies with management. They have to recruit good people, train the people properly, motivate them and reward them for good performance. It doesn't matter if there are cubicles, offices or an open area. We are all adults working together to reach the obejctive.

    2. Re:Just Another Tool by Abcd1234 · · Score: 5, Insightful

      They beat working in a doored, fully-walled office

      You must be on crack to believe that. Anyone who works in a job that requires any kind of concentration (software development being the most obvious example) will, given the opportunity, enter a state of "flow" where they are wholly committed to the work they're doing. Many people have likely experienced this: ever start working and then suddenly realize it's already lunch time? Have you had periods where you spend a couple hours deeply focused while getting enormous amounts of work done? That's flow.

      The thing is, getting into this state requires at least 20 minutes to a half an hour, and it can be very easily disturbed by outside distractions, such as noise, conversations, etc. And any break in ones concentration just requires another 20 minutes of recovery time. Consequently, open, cubicle-style workspaces are exactly the *worst* kind of work environment for these kinds of professions. All they do is increase the amount of distraction and make it more difficult for employees to enter a proper state of flow, when they are most productive.

      This would be why I greatly favour offices over any other kind of open concept design, at least for these types of jobs. Does that mean slackers can slack off more easily? Sure. But you'll see greatly increased productivity from the quality employees, as they'll be able to get more work done due to less distraction. And for those slackers, well, the more they slack off, the more obvious it is that they're doing it, giving you the opportunity to cut out the chaff from the wheat.

    3. Re:Just Another Tool by aeoo · · Score: 4, Insightful

      Ah, you should open up your mind more.

      I've had from about 1000 friends (not kidding) to almost none. I'm not this or that. I'm not social or anti-social. Sometimes I chat up almost anyone, and other times I want my space. Sometimes I am a party/clown type fool and others times I'm serious. Don't stick me with your idiotic labels just because you didn't have the priviledge to know me for more than 3 years, please.

      Right now I work in a cube. I love talking to others. Right now. I am not obligated to keep loving it. I am not obligated to hate it. And here's the kicker, I still enter the zone! Even in a social situation I can be as focused as anyone in a completely isolated and sound-proof office. AND it doesn't stop me from being able to chat with my cube buddies once in a while, or maybe a lot on some days. Or maybe not at all on others.

      For Pete's sake, just stop stereotyping. The zone, social, anti-social, good, bad, asshole, nice, it's not how you imagine. It's really not. It only seems you got it nailed down. But once you start asking yourself tough questions and start being really observant, you'll see that people are individuals and that many qualities you previously thought to be exclusive are not necessarily exclusive.

      Someone in an office can be very friendly and social. Someone in a cube farm or in a completely open environment can be able to enter the zone. Someone who can enter the zone can be very considerate of others. Someone who is a socialite could be an inconsiderate and narcisistic asshole. And so on. Just because you talk to others a lot and get your code reviewed doesn't mean you write good code. You might be stupid and resistant to change, no matter how much your code gets reviewed. The reviewers might be idiots. It's really, really hard to say. It's very context/situation dependent. And please, I am not trying to know code reviews -- I love open source and I constantly solicit reviews of my own code, even though code review is not even a policy in my workplace.

      In a word, just try to grow an open mind. Please. For all of us! Not just for your own sake.

    4. Re:Just Another Tool by JabrTheHut · · Score: 3, Insightful

      When the trading desk has a problem with your software system and you're bleeding money, it's battle stations.

      There is, unfotunately, no desk system that can compensate for coders who skip the test and UAT stages and move code directly from dev to live, then wonder why it doesn't work...

      --
      Work like no one is watching. Dance like you've never been hurt. Make love like you don't need the money.
  2. Oh dear god no by Anonymous Coward · · Score: 5, Insightful

    Open plan is even worse, jesus christ I can't bear open plan, oh dear god please don't make me go back to open plan, please!

  3. Too little, too late by AusIV · · Score: 4, Insightful

    Unfortunately, stating that it was a bad idea decades after the fact does nothing for the poor beings trapped in these small cages.

  4. From the perspective of a new cube monkey... by MikeRT · · Score: 4, Insightful

    My first real programming job had me working in a lab with a few other students at an internship. We worked in an environment where we could all see what we were doing because of the total lack of privacy. Now that I am a graduate and a cube monkey, what I see is that cubicles offer the worst of both worlds. They give people the illusion of privacy, which is why a lot of people look at porn at work, and it also makes it much more casual to walk in and engage in idle chit chat since you have no door to knock on or authenticate access to.

    Cubicles are, however, a very good way to cheaply maximize space use because you don't have to build the walls, buy the doors and install the windows that are, well, kind of par for the course with having a bonafide office of your own.

    1. Re:From the perspective of a new cube monkey... by AlterTick · · Score: 2, Insightful
      Something just dawned on me - cubes are nothing more than movable partitions with junk that can be attached (like desks, shelves, etc). Walls are nothing more than floor-to-ceiling partitions, if you will. Maybe the next step is to back off from the standard cubicle and go for an office space that has detachable, movable walls. After all, building in doors, walls, etc., is the expense that companies are trying to avoid. It seems to me that it wouldn'd be too difficult to come up with something that might be almost as effective as a walled office, but not nearly as expensive as the "built-in" approach.

      Actually, pre-fab walls are old news. Problem is, there's a very distinct line one crosses when one goes from cubicle-style construction (which is basically classified as "furniture"), to full walls that either touch the ceiling or have their own ceiling, or have doors, or aren't "freestanding" (local building code varies). At that point it essentially becomes real construction, whether they're pre-fab panels or drywall n' stud. They then require building permits, inspections, licensed contractors, and have to comply for fire code, and health and safety regs, etc. That gets to be big, big money.

      --
      Conclusion: the Empire squashes the Federation like a bug. Accept it.
  5. Moooo by Anonymous Coward · · Score: 1, Insightful

    Veal are forced into their cubicles, we choose to sit in these unnatural, life-negating gnome-holes. Any being that willfully chooses to spend a large portion of their life in one of these contraptions deserves their automaton fate.

  6. Re:Yes! ...and by NoseBag · · Score: 4, Insightful

    ...don't forget the - to me - absolutely precious term:

    PRAIRIE DOGGING! ...naturally I mean the cube-farm-heads-popping-up kind, not the "I have to go to the rest room really bad" kind. Although the latter is mildly amusing too.

    --
    Cloned foods give the statement "We had that last week!" a whole new meaning.
  7. Can we kill the paging system as well? by newdamage · · Score: 4, Insightful

    The tandem of tiny cubes and the paging system is enough to drive one to insanity. Nothing like finally slipping into the zone to get some real work done when everybody leaves for lunch when suddenly there is the blaring overhead, "Will the owner of a black jeep please come to the front desk? Your lights are on."

    And suddenly I'm back to square one. I don't even think industrial strength ear plugs could block out most corporate paging systems.

    --
    ce n'est pas un Sig.
  8. Re:Now wait just a minute... by susano_otter · · Score: 4, Insightful

    Without cubes, we never would have been given Dilbert, Office Space or User Friendly. Cubes aint all that bad!

    The creators of these works are essentially profiting from helping us to relieve the stress and pain caused by bad work environments and policies.

    Imagine what rewarding and fulfilling work they could do, if society had no need for them to expend their creative energies helping us to relieve the stress of working in cubicles.

    Imagine what more we could all do, if we didn't have to relieve that stress in the first place!

    Dilbert, Office Space, and User Friendly all make the best of a bad situation. I'd rather their creators never had a bad situation to make the best of, in the first place.

    --

    Any sufficiently well-organized community is indistinguishable from Government.

  9. Re:Windows by XenoRyet · · Score: 4, Insightful
    Yes, but hotels try for the most appealing use of their land space, not the most efficent. You could give everyone a window office, but it'll cost you. I imagine the price per day per square foot is much higher in a hotel than an office building.

    It is, of course, entirely possible that the cost will be worth it, due to the incresed productivity, reduced stress, and general worker well being. It's just not as straight forward as it may appear.

    --
    If forums teach us anything, it is that logic and critical thinking should be required courses in the public schools.
  10. It's All Relative Really by aquatone282 · · Score: 4, Insightful

    Prior to starting a second-career as a software engineer for a medium-sized defense contractor, I was an avionics technician in the USAF. My work areas were either windowless labs, aircraft hangars, or aircraft parking areas.

    I'll take this cube in climate controlled building with big windows any day. I have more privacy and more comfort. Plus, my co-workers don't fart, spit, and discuss goose-hunting all freakin' day long.

    Just my 2 cents.

    --
    What?
  11. Re:Now wait just a minute... by dusik · · Score: 3, Insightful

    Some of the best jokes I know came out of the Soviet Union. Although, most of them aren't even that funny to someone who hasn't had a chance to live in the USSR.

    As Heisenberg said, "There are things that are so serious that you can only joke about them."

    The question is, is the suffering worth it to you?

  12. Bullpens are bullshit by cgrayson · · Score: 5, Insightful

    The collaborative power of people working on the same project sitting together is crap.

    For every time it saves time for one person (in a (typical?) four-person bullpen to be able to call out a question to the others, there's exactly three times it distracts and breaks the flow of the others.

    And that's purposeful interruptions; it's not even counting incidental distractions (phone calls, thinking-out-loud comments, etc.).

    I've worked in both private offices and open environments, and I'm with Joel. Privacy and lack of interruption is key for developers.

  13. Re:I agree completely! by infinite9 · · Score: 4, Insightful

    To remedy this, I suggest corner window offices for all office employees.

    I would be far happier in my cube if the walls went floor to ceiling, and there were real sound dampening materials in the walls. I can hold a conversation with the guy on the other side of the wall while speaking in a low voice. And I'm sick and tired of impromptu speaker-phone conference calls in the cube next to me.

    I feel exactly the same way about bathroom stalls.

    --
    Disconnect your television. Do your own research. Draw your own conclusions. They're probably lying. Don't be a sheep.
  14. Re:Now wait just a minute... by susano_otter · · Score: 2, Insightful

    The problem with bumper-sticker philosophy is that the idea expressed is usually too complex to be clearly communicated by a witty one-liner.

    My sig is actually a dig at libertarianism, which, in a general way, holds that individuals can organize themselves in a community, without the need for "government".

    My take is that the moment you start organizing a community, you end up with a system that performs essentially the same functions, in essentially the same way, as "government".

    I also think that governments are actually incredible examples of organization on a large scale. Perhaps your perception of governments as disorganized comes from mistaking the bureaucratic overhead imposed on a huge, complex organization for disorganization. Or maybe it's that you perceive individual instances of human error (incompetence, corruption, etc.) and mistake them for evidence of system-wide, institutional disorganization. I honestly think that what you perceive as disorganized government is really just the annoying 10% of government that doesn't submit well to any attempt to organize it. The other 90% ends up running pretty smoothly.

    Besides, my sig isn't comparing government to some ideal standard of organization, but rather (by implication) to some ideal standard of disorganization: an anarchic mob, ruled by the strongest, with no attempt made at stability.

    And, finally, just because our government doesn't appear to be particularly well organized (a misperception on our part, I'm sure), that doesn't mean that a well-organized community would be functionally different from a well-organized government.

    --

    Any sufficiently well-organized community is indistinguishable from Government.

  15. Re:workplaces without daylight-- illegal? by Anonymous Coward · · Score: 1, Insightful

    Gasp, maybe he's outside of the US?

  16. I COMPLETELY DISAGREE! by ylikone · · Score: 3, Insightful

    With open-concept, I can't concentrate! I keep seeing things in my peripheral vision. I keep thinking somebody is staring at me. I feel like I am constantly in the spotlight. It would drive me mad I tell you.... MAD!!

    --
    Meh.
  17. Re:In other words ... by iamlucky13 · · Score: 3, Insightful

    Dogbert: I plan to enslave the world. I will put everyone in small boxes and make them work there all day.
    Dilbert: That's ridiculous. People would never stand for that. Now get out of my cubicle, I'm trying to get stuff done.
    Dogbert: You mean your box.

  18. Hip hip hoorah. by crovira · · Score: 2, Insightful

    I fully agree. One of the places where I worked had a cubicle farm, where nobody worked, and a central open area where the 3270's were located (that should tell you how long ago it was, if you can even remember 3270 terminals.)

    That was where we were coding, reviewing stuff, learning off of each other, collaborating.

    --
    MSBPodcast.com The opinions expressed here are my own. If you don't like 'em... Think up your own stuff.
  19. Re:My personal opinion... by Mof-Tan · · Score: 2, Insightful

    I have worked in a cubicle environment in the states and now work in an office in Nagoya, Japan. Here in Japan they almost always (at least at big companies) use rows and rows of desks, with three-four people next to each other.

    I have been here 7 months now and I like this much, much more than those horrible american cubicles. And it didn't help that they were piping out white noise from the ceiling.

    I can't really put a finger on why this open style doesn't bother me. My best idea is that the cubicles create some kind of worst-of-all-styles situation. You are completely isolated and alone but still have no privacy.

    It really made me understand why mentally weak people are likely to go crazy at the work place. Have you noticed that that doesn't happen nearly as much in other countries where cubicles are less prevalent...

    --
    Die dulci fruere. Have a nice day.
  20. Re:IF cubes are so great... by anubi · · Score: 2, Insightful
    Yeh, I know what you mean.

    One company I used to work for thought cubicles were great. I guess managers liked seeing their engineers all boxed up in rows like a barn full of laying hens.

    Problem was I was productive in the lab, not in a cubicle. I didn't last long there.

    Funny, managers want engineers with "people skills", then think that holing us up in an enclosure similar to a bathroom stall is going to encourage productivity?

    There are not many things I can do in a cubicle-sized stall. Maybe testing efficacy of different laxatives, but thats about it.

    I figured such insight probably is similar to one who sees a beautiful report coming from a printer, buys that printer, takes it to the office, sets it up, and expects more fine work to come from the slot on the side of the machine.... completely unaware that the printer was hooked to a computer at the showroom.

    I know my parable looks ludicrous, but often appears to be the Occam's razor solution for what I observe.

    --
    "Prove all things; hold fast that which is good." [KJV: I Thessalonians 5:21]