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How Great Cheap Phones Never Get to the U.S.

prostoalex writes "Gary Krakow from MSNBC is impressed with Motorola's C116 phone only to find out that that the phone is not available in the US. The reason? 'A very, very basic GSM handset that handles incoming and outgoing calls as well as SMS messages, the C116 is sold all over the world -- except for the United States. It's not sold here because it's too cheap!' The phone is targeted for emerging markets, where people don't like to tie themselves into monthly contracts, and with little value proposition presents little interest to US wireless operators."

32 of 481 comments (clear)

  1. US needs to be more like Europe by yog · · Score: 4, Insightful
    From the article:
    Contact numbers are saved directly to your SIM card. Most modern-day phones come with at least some internal memory, but the C100 series phones have none.
    I'm not sure I see why it's bad or "cheap" that the phone saves contact information to the SIM card. In fact my fancy, shmancy Nokia 6600 requires some special shenanigans to move contacts to the card if, for example, I wanted to switch to another phone. Apparently it gets confusing if you move your contacts to the card because the phone will continue to save new contacts to its internal memory and you need to keep track of that. Why not just use the permanent, removable storage for such vital information? Or better yet, have the option to copy it to both places (but only display it once, which it can't currently do)?

    Aside from this, he makes a great point about how the U.S. phone market is too controlled by a tiny handful of providers. I would like to see phones unlinked from the service providers, much as personal computers are separate from the DSL and cable broadband providers. Imagine if you had to buy a Verizon PC or a Comcast Macintosh and if you switched from Comcast Cable to Verizon DSL you'd need to buy a new PC!

    It seems as though GSM is a step in the right direction because T-Mobile, Cingular, and ATT branded phones are basically interchangeable. Even so, the Europeans and Japanese always seem to have much cooler phones, and the options in the U.S. are just so limited.
    --
    it's = "it is"; its = possessive. E.g., it's flapping its wings.
    1. Re:US needs to be more like Europe by Inaffect · · Score: 4, Interesting

      "I would like to see phones unlinked from the service providers, much as personal computers are separate from the DSL and cable broadband providers. Imagine if you had to buy a Verizon PC or a Comcast Macintosh and if you switched from Comcast Cable to Verizon DSL you'd need to buy a new PC!"

      Ahh yes, the contract game...

      Nothing stops you from using an unlocked phone (a phone that is not restricted to the provider) with your sim card on a GSM network. The problem is many cell phone companies, at least in the US, are locking the phones to their provider. They are willing to give you the unlock code, but it seems to be a matter of getting the right person on the phone and waiting a certain period of time before they are willing to do this. So you could technically travel from one provider to another with the same phone.

      After getting some rebates on a "locked" phone in exchange for another long-term contract, I sold the phone at full price on eBay and bought a much better phone. After my contract expires, I can technically bring this phone over to any GSM mobile provider.

      Another industry "secret" seems to be that you can walk in with an unlocked phone and demand to go without contract - they claim they will not turn down a customer, but this is only if you have an unlocked phone, apparently...

    2. Re:US needs to be more like Europe by mctk · · Score: 5, Funny
      In fact, I do have 1000 friends!

      ...or was that base ten?

      --
      Paul Grosfield - the quicker picker upper.
    3. Re:US needs to be more like Europe by MechaStreisand · · Score: 4, Informative

      I work for Cingular, and we DON'T give out unlock codes, ever, no matter who the customer is or what they say. I doubt if any US wireless provider does. If you can figure out how to unlock it yourself, then great, but there is simply no reason for a wireless provider to help you switch to another network.

      --
      Disclaimer: IANAL. This post is, however, legal advice, and creates an attorney-client relationship.
    4. Re:US needs to be more like Europe by geminidomino · · Score: 3, Interesting

      there is simply no reason for a wireless provider to help you switch to another network.

      A sense of ethics, maybe? Letting us use our phones as we want to?

      And don't give me the standard cell-phone company BS about "subsidizing the cost of the phone." That's what the contracts are supposed to do. Thats why I have to sign up for 2 years to get the phone, and preventing me from taking it with me afterwards is just double-dipping.

    5. Re:US needs to be more like Europe by Achromatic1978 · · Score: 3, Insightful

      Your fancy, shmancy Nokia 6600 is considered obsolete in most of the world. I like a lot of things about the US, but the cellular system is ancient, obsolete, and a joke.

    6. Re:US needs to be more like Europe by Thomas+Miconi · · Score: 4, Interesting

      The simple problem is that the US is just too big. Setting up a global cellular service over half a continent is a major challenge, which creates a huge barrier to entry. This means that it's easier for existing operators to corner the market, create an oligopoly and impose restrictions on the services offered to the customer.

      This is in addition to the fact that the US did not choose a single 1st generation standard (GSM, CDMA, whatever), which fragmented the market even more.

      In Europe, you have several middle-size countries in which local operators can develop, and then make agreements with each other to allow for international communications. It works, though it's more expensive (texting my firned in Hungary from the UK costs more than texting someone in the same country).

      In the UK alone, I know of 7 significant nationwide mobile phone operators (0range, Vodaphone, O2, 3, Virgin, T-Mobile, Tesco), and I'm sure there are a few more (OK, at least two of these are "virtual" operators which piggyback on the network of another operator, but still, that's more competition).

      Thomas-

    7. Re:US needs to be more like Europe by jandrese · · Score: 3, Informative

      T-Mobile gives out the unlock code if you contact them after a month. I don't plan on switching networks anytime soon, but I went ahead and unlocked my phone anyway just in case.

      --

      I read the internet for the articles.
  2. Monthly contracts? Do they mean... by EnronHaliburton2004 · · Score: 3, Informative

    The phone is targeted for emerging markets, where people don't like to tie themselves into monthly contracts,

    Am I wrong, or do they mean yearly contracts?

  3. Cheap phones are better than $100 laptops by Anonymous Coward · · Score: 5, Informative

    “IMAGINE a magical device that could boost entrepreneurship and economic activity, provide an alternative to bad roads and unreliable postal services, widen farmers’ access to markets, and allow swift and secure transfers of money. Now stop imagining: the device in question is the mobile phone.”

    “It is increasingly clear that, when it comes to bridging the ‘digital divide’ between rich and poor, the mobile phone, not the personal computer, has the most potential.”

    --

    Mobile phones and development

    Calling an end to poverty
    Jul 7th 2005
    From The Economist print edition

    Mobile-phone firms have found a profitable way to help the poor help themselves

    [Image] (Still Pictures)

    ALL eyes are on what governments can do to end poverty, with aid, debt relief and trade top of the agenda at this week’s G8 summit. But what about the role that business can play--and, in particular, technology firms? It is increasingly clear that, when it comes to bridging the “digital divide” between rich and poor, the mobile phone, not the personal computer, has the most potential. “Emerging markets will be wireless-centric, not PC-centric,” says C. K. Prahalad, a management scholar and author of “The Fortune at the Bottom of the Pyramid”, a book that highlights the collective purchasing power of the world’s 4 billion poorest people and urges firms to try to profit from it.

    Mobile phones have become indispensable in the rich world. But they are even more useful in the developing world, where the availability of other forms of communication--roads, postal systems or fixed-line phones--is often limited. Phones let fishermen and farmers check prices in different markets before selling produce, make it easier for people to find work, allow quick and easy transfers of funds and boost entrepreneurship. Phones can be shared by a village. Pre-paid calling plans reduce the need for a bank account or credit check. A recent study by London Business School found that, in a typical developing country, a rise of ten mobile phones per 100 people boosts GDP growth by 0.6 percentage points. Mobile phones are, in short, a classic example of technology that helps people help themselves.

    But despite rapid subscriber growth in much of the developing world, only a small proportion of people--around 5% in both India and sub-Saharan Africa--have their own mobile phones. Why? The price of handsets is the “biggest obstacle” to broader adoption, says Alan Knott-Craig, boss of Vodacom, which runs networks in five African countries. Azmi Mikati of Investcom, which runs networks in Africa and the Middle East, estimates that the number of users would double in those markets if the cheapest handset cost $30 instead of $60.

    Ringing the changes

    Handset-makers earn most of their profits from fancy phones sold to consumers in rich countries, where on average a handset costs around $200 (before operator subsidies). But as markets have become saturated in the rich world, manufacturers have started to realise that their future growth depends on catering to the needs of developing nations. As a result, they have been working with operators to develop new extremely cheap handsets and to boost adoption in the poor world.

    Several operators from developing countries teamed up earlier this year under the auspices of the GSM Association, which promotes the use of GSM, the world’s dominant mobile-phone standard. They invited the handset-makers to bid for a contract to supply up to 6m handsets for less than $40 each. The contract was won by Motorola. Delivery of handsets began in April. The low cost is not due to cross-subsidy from high-margin handsets or “corporate social responsibility” funding, insists David Taylor of Motorol

  4. Mobile phones in India by rmadhuram · · Score: 5, Interesting

    I moved back to India last year after spending 10 years in the US. I found that the cab drivers here have better mobile phones than most people in the US. I guess it has to do with monopolies and regulations..

    1. Re:Mobile phones in India by DevanJedi · · Score: 5, Informative

      This is absolutely true in India and it mainly has to do with the de-coupling of the service providers and the phone/unit providers.

    2. Re:Mobile phones in India by dilvish_the_damned · · Score: 4, Funny

      We can't afford the good ones. Its not the monopolies and regulations (or advertising to a sheepish public).
      The basic mantra of commercialism is "charge what the market will bear" and the US consumer will bear what we are taught.
      I blaim your cab driver. He is taking our jobs, ergo he has the better phone.
      May I go just a little too far here?
      I will regardless.
      How dare you spread your anti-Commercialism here? Its down right unamerican.
      The next thing you will be suggesting is that the US cannot put regional locks on devices/media so that corporations cannot control markets through technology and the DMCA.
      But of course your a foreigner, I guess you can be excused by this basis alone. You just didnt understand.
      We are sheep. And I guess we like it that way. Dare I say "Proud"?
      And despite remours of a deficit we are all individually rich, and we are proud to support those US companies that provide for us. Did I say "proud"?.
      Trust in the company.
      Some day the rest of the world will learn to trust in thier companies and corps, just as we have. And then you wont have to think, just as we do (or dont).
      So, did I go too far? I question if I went far enough. I doubt it. So I will go one further.
      "We are the US, we are very powerfull, our prices prove it".
      I guess I should have either denoted this rant as or stopped a few beers ago. But I am American, I know full well how to sedate myself.
      And its too late, you already read it.

      --dant

      --
      I think you underestimate just how much I just dont care.
  5. Boo by dave1212 · · Score: 4, Insightful

    I'm one of the people mentioned that don't like to tie myself into monthly contracts. The fact that a phone will make less profit for the phone companies should not make a difference as to whether it is sold here. I'm sure there are many people who just want a phone to be a phone.

    Crappy (for us, the 'consumers') corporate decisions like this happen every day, and we're going to need to speak up sooner or later if we want anything to change.

    Right now, it takes a story on /., the Register, and a few more online news sources before the mainstream media realizes they can't ignore it much longer and starts to cover the story (being careful of course to not step on the toes of any of their advertisers), getting the (usually watered-down) message out to the unwashed.

    These situations seem to require getting to that point before the companies will 'take a look at' their actions, Sony's DRM CD being the latest example. Your customers don't know what a rootkit is? They have a better idea now.

    Making noise about these things is making a difference, however small it may be.

  6. did any of you READ the article? by kitejumping · · Score: 5, Informative

    from the end... "The color model, the C155, is available in the United States, sold by the prepaid wireless company TracFone online and through retail outlets such as Wal-Mart. For $29.98, you get the phone and the right to buy pay-as-you-go phone services. Telefonica MoviStar sells the C116 phone in Mexico and other Spanish-speaking countries."

    1. Re:did any of you READ the article? by freedom_india · · Score: 3, Interesting
      India's cell market is mostly a Prepaid one.

      If you lock the phone, there are phreaks who would break the lock for a puny three dollars.

      Of course there are a few companies which offer CDMA and basically lock you down with 5 year contracts, but the TRAI (Telecom Authority) here cracked down so severly on such a company, that they have switched to Freedom of consumer.

      TRAI here is very active and if not, the supreme court steps in to "regulate" the market.

      I hold a corporate plan from AT&T here. There is NO contract, and the billing is purely month-to-month. If they try to "add pork" to my bill, i would carry my number and switch to any of the 4 other regional providers.

      Oh, BTW, i can dial up AT&T customer support ANYTIME and speak to a REAL person on third ring, because if they don;t pick up, i will be switching to another provider AND carry my number with me (yeah portability).

      Nothing scares customer support here more than a customer carrying the number and moving to another provider.

      They tried lobbying parliment for laws against number portability, etc., but the politicians here refused and instead let the TRAI and supreme court decide it. They know if they support BIG telecoms against the common man, their next election would be a "bit troublesome to win".

      And now TRAI had made it mandatory for telecoms to provide a SINGLE rate for all calls made anywhere within India. (No long distance, roaming charges). Telecoms here initially refused to do that "citing" costs... but then the supreme court beat the sh*t out of them and fined them heavily.

      Nowadays most are running scared of TRAI and if they disobey it, the court comes down heavily.

      The customer never had more better luck !

      --
      "Doing what i can, with what i have." ~ Burt Gummer
  7. What about a basic Bluetooth phone? by adoll · · Score: 3, Informative

    I use a Palm Tungsten T PDA and wanted a basic bluetooth GSM phone that I could use to connect the Palm to the Internet. The best I found -- actually, the only basic phone I found -- was the Nokia 6310i. Basic black and white screen, basic keyboard, somewhat large compared to other phones, but IT WORKS. My 6310i is now over 3 years old and I've seen nothing on the Canadian market that looks like it. I have a great Palm PDA - why would I want a $500 colour phone discounted to $99 with a 3 year contract?

  8. Re:But the better version is available, of course! by TubeSteak · · Score: 4, Insightful

    Some people shouldn't be given complicated phones, like my parents as an example.

    It's complete and utter feature overkill for them. They don't play the games, don't change the ringtones & don't know how to use anything besides the address book.

    This phone would be perfect for my parents

    --
    [Fuck Beta]
    o0t!
  9. Great sample size Gary. by Art+Popp · · Score: 4, Interesting

    There are a large number of factors that go into the selection of handset models for both the U.S. post-paid and pre-paid markets: features, cost, size, manufacturer support, durability, radio quality, and audio quality among them.

    Major carriers have an allotted sum that they can contribute to a person's first handset based on their one-year contract commitment. People in the handset selection teams for these companies choose the phones with the best feature set for that amount of money. There is no bonus for selecting a phone that is cheaper than this amount.

    Less expensive phones sometimes get that way by choosing inferior components, and antenna designs. But not always. The only way to know whether a phone was cheaper due to clever engineering or cheap components is to completely reverse engineer the design with a every competent team of engineers, or deploy thousands of them and carefully watch the complaints.

    The drive for Zoolanderesque micro phone sizes is over. There is such a thing as too small and consumers have figured this out.

    Though there is certainly some deviation from the post-paid phone standards for the pre-paid phones each new model has a cost in customer care training time and handset replacement programs.

    There is a push to make more data services available and some favoritism is shown to those handsets that can offer that content. /. users may already know exactly what data services they need/want because they have fearlessly tried them, explored every menu of their phones, and come to a good conclusion as to what is worth paying for. Many people haven't. They only discover a new feature because they see some geeky person use it in a cool way that they'd never imagined, and say "I wish my phone could do that." To which the TruGeek replies. "That's a Nokia 6682. It can take even better pictures than this and send them right to your Inbox. Let me show you how." It may sound like paternalism to sell people phones with more features than they currently think they need, but it's not. It's just good marketing.

    When you combine these factors you have a recipe for "I told you so's" The article's author didn't find the buttons too small on this phone (though many would), and where he was, the radio was adequate (though in tiny phones, penetrating the human hand is a definite problem). This phone will never let him "discover" the joys of sending cool pictures at the zoo to his grandkids e-mail boxes (which he may already do with with Coolpix 8800).

    In summary. Geeksight is 20/20. We can mathematically determine that there is a slot for this in the American market, but marketing is stranger than chaos theory. And I would like to suggest that the article's author, go bid on the one for sale on ebay (right now AU $20) put his SIM in it. It doesn't get much cheaper than that, and then he could leave the article writing on handset marketing to people with a statistical sample > 1.

    [disclaimer: I am a Treo650 fanboy who still has his T68 on the charger]

  10. Ma Bell: "Go back to listening My Humps, America" by Bushido+Hacks · · Score: 5, Insightful
    Oh, I could guess the primary reason we don't see the new Cell Phones or PDAs in the US:
    Download the latest ringtones to your cellphone incluidng the Motorcycle Frog and "My Humps" by the Blackeyed Peas. Watch videos and TELEVISION on your cell phone on the nations largest wireless network, blah blah blah and all that bullocks!
    The problem is that we don't want that sh*t! We want our cellphones to to be used as tools not toys. Be that adding a camera was a good idea, despite the charges we have to pay for downloading and uploading photos. Heaven forbid we might use a USB cable and download these photos directly or upload our own ringtones that don't suck! Oh, that right, we have to buy [sh*t] music from iTunes.

    Personally, I want to tell Ma'Bell to take her phone and shove it where the sone don't shine. Give me something that I can hack and create my own programs on instead of this bubblegum mainstream crap anyday!
    --
    The Rapture is NOT an exit strategy.
  11. Remember... by Firewheels · · Score: 5, Informative

    The phone is targeted for emerging markets, where people don't like to tie themselves into monthly contracts, and with little value proposition presents little interest to US wireless operators.

    The wireless operators won't tell you this - for obvious reasons - but you're absolutely NOT required to purchase your phone from them. The bottom line is that you can aquire an unlocked, factory-direct phone from places like eXpansys. After that, simply call the carrier to do an ESN swap or in the case of GSM place the SIM in the new phone.

    The trick, of course, is knowing the technology your carrier supports. I don't expect that to be an issue for this crowd.

    1. Re:Remember... by sadr · · Score: 3, Informative

      Except that you don't get a better rate plan when you provide your own phone.

      So you're still paying $10-$15 a month in subsidy for a phone you didn't even get "for free".

  12. Re:i don't get it.. by HazE_nMe · · Score: 3, Informative
    Also FTA: I immediately asked the Motorola people if I could try one the next time I'm in Europe. They said: "Why wait?" It turns out that Motorola makes these phone for use on our frequencies, too.

    That was actually the next paragraph.

  13. constant "upsell" by NMerriam · · Score: 4, Insightful

    What's annoying is that it is getting impossible to find a decent PHONE. I don't want a camera, I don't want a web access device, I don't want an MP3 player. What I do want is a SMALL PHONE. It seems like any basic phone without gimmicks is three times the size of a RAZR, which makes no sense whatsoever.

    All it does is cause headaches for those of us who work in secure environments and have to choose between carrying a walkie-talkie in our pocket looking like we have a tumor, or else we have to leave our compact phone at the security desk. Does ANYONE make a tiny clamshell phone that just, you know, makes phone calls and receives them?

    --
    Recursive: Adj. See Recursive.
    1. Re:constant "upsell" by RzUpAnmsCwrds · · Score: 4, Informative

      I never got this from Slashdot. Did you ever consider that basic cellular phones don't go away when the user is done with them?

      Seriously, there are thousands of decent GSM phones that you can get on eBay. The Nokia 3590 is one of my favorites - great RF, GSM 850/1900 (covers the entire US, Canada, and Mexico), good battery life, and a simple UI.

      Guess what? The Nokia 3590 goes for $25 on eBay.

      If you want a small clamshell, the Ericsson T39 goes for around $50 on eBay. There's also the Moto v66 (around $40 on eBay) and hundreds of other models.

      Do a little research on Phonescoop and buy yourself the phone that you want. There are 1.5 BILLION GSM subscribers in the world, which means that the secondary market is absolutely huge. Finding a good mobile phone is not a challenge.

  14. Eh by NitsujTPU · · Score: 3, Interesting

    I have a RAZR V3. It can do that, shoot photos (which I use frequently), email (which I use frequently), browse the web (which I don't use frequently anymore, but only because it is slow... faster web access I would use all of the time), play games, play various ringtones and music and shoot video (which eats too much RAM, but I would use if it didn't). I can loop my laptop through to Internet access as well, if I so please (and I would, were it faster).

    All of those things that Krakow says he doesn't want, I do, and not only out of some consumerist need to buy the best of everything, because I genuinely use the features. If a phone with more features is thrown into my contract, and I'm stuck getting a contract anyway, I'm not sure that I would want to get the cheaper alternative... but that's just me.

  15. Re:The phone companies misunderstand their custome by Rudisaurus · · Score: 3, Insightful
    The phone companies misunderstand their customers
    Ummmm, nope.

    Au contraire, the phone companies understand their customers all too well! You are just not their average customer. Their target demographic is a twenty-something (or even a teenie) who's far more interested in flash and glam than in solid construction, long-lasting performance, and a basic feature set. Nor does s/he want to keep that phone for more than a year before replacing it with the next new thing either. The phone companies know this, so that's who they pander to -- not to you, my stolid, counter-current swimming, engineer friend.

    You are not alone ... but we are not many.
    --
    licet differant, aequabitur
  16. Phone availability isn't your biggest problem by skinfitz · · Score: 3, Insightful

    In the US you have to *PAY* to *RECEIVE* mobile phone calls!

    That's just ... crazy.

    I hear that the receiver of an SMS has to pay to receive text messages too - is this true?

    1. Re:Phone availability isn't your biggest problem by Vo0k · · Score: 3, Insightful

      Who cares, in USA nobody uses text messaging. The idea that someone might be busy and prefer to read a non-urgent message at leisure instead of answering your phone RIGHT NOW is completely alien to them.

      --
      Anagram("United States of America") == "Dine out, taste a Mac, fries"
  17. Over poetic review borders on pornography by tod_miller · · Score: 4, Funny

    "I couldn't wait to slip my SIM card inside and see what it could do. "

    Filth! Nothing but poisonous fuel for a twisted mind.

    +del.icio.us ++dugg ;-)

    --
    #hostfile 0.0.0.0 primidi.com 0.0.0.0 www.primidi.com 0.0.0.0 radio.weblogs.com
  18. Linked article doesn't match the /.-quoted text by StarOwl · · Score: 3, Interesting

    Out of curiosity, did anyone actually take a look at the story?

    A couple of the statements quoted in the Slashdot excerpt don't actually appear in the MSNBC article. While the article does point out that the phone is geared towards disadvantaged markets, there is no comment made that it's being kept out of the U.S. to pad the profit margins of American GSM carriers.

    Is this Slashdot fearmongering, or was the MSNBC story edited to appease the sensitivities of the corporate master's advertisers?

  19. all I want is a phone... by pointbeing · · Score: 4, Insightful

    Right now I use a Kyocera SE44 slider. Tiny phone, tiny screen. Works great, though. The buttons are too small for my fat fingers and the screen is getting a little hard for my presbyopic eyes to see, but it works until the current contract's up.

    But - I'm closer to 50 than 40 (or even 45) and have been a professional geek most of my adult life. At this point in my life I want *simple* technology that works.

    Last May I kicked my cable TV provider to the curb and got a satellite dish. Got two TVs and two computers wired up for the price I was paying coughcomcastcough for a a two-tv digital cable setup (had analog-only to the computers). Plus, I got this really cool DVR ;-)

    That same month I told the local phone company to take a hike, ported our home number to the spousal unit's cell and got a cell phone for myself. Since only about ten people have the number to my phone, interruptions have decreased significantly.

    Last fall when my mother-in-law's laptop died (second HD failure) I took her down to the Apple store and she bought an iMac. She's almost 80 years old and can surf the web, do email and whatever alse she needs to do with a minimum of fuss. Once I got the iMac connected to her wireless network she *never* called me again for technical support. I'm so impressed I'm getting ready to buy an iMac for me. Bye Bye, Microsoft ;-)

    But I digress.

    As I continue to try to simplify my life (which is what technology's supposed to do, ain't it?) all I want is a phone that *makes phone calls*, has an address book that I can synchronize with my computer and doesn't play games, MP3s, support polyphonic ringtones, have a camera (and especially not a flash - I own a digital camera, honest) and so on.

    Of course, if you looked up 'curmudgeon' in the dictionary you'd see my picture, but the older I get the *less* impressed I am with devices that can do everything.

    But can't do any of them well. Can I have just a phone, please?

    --
    we see things not as as they are, but as we are.
    -- anais nin