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Phishers Get Phoney

Nick Johnson writes to mention a new twist on phishing. From the article: "The spammed message warns of a problem with a bank account and instructs the recipient to dial a phone number to resolve it. The caller is connected to a voice response system that is made to sound exactly like the bank's own system. The phone system identifies itself to the target as the financial institution and prompts them to enter account number and PIN."

38 of 236 comments (clear)

  1. This... by danimrich · · Score: 5, Insightful

    Makes me think that it is still the safest option to have customers do all their banking right at a teller.

    --
    where's all that Karma?
    1. Re:This... by Whiney+Mac+Fanboy · · Score: 4, Funny

      Makes me think that it is still the safest option to have stupid customers do all their banking right at a teller.

      --
      There are shills on slashdot. Apparently, I'm one of them.
    2. Re:This... by Solra+Bizna · · Score: 5, Funny

      Until somebody makes a whole fake bank branch building.

      -:sigma.SB

      --
      WARN
      THERE IS ANOTHER SYSTEM
    3. Re:This... by Hoi+Polloi · · Score: 5, Funny

      Then they can fake accounts, fake investments, fake interest, and...hell, why don't they just open a bank?

      --
      It is by the juice of the coffee bean that thoughts acquire speed, the teeth acquire stains. The stains become a warning
    4. Re:This... by vertinox · · Score: 3, Funny

      Makes me think that it is still the safest option to have stupid customers do all their banking right at a teller.

      What if the Phishers send email with instructions for stupid customers to go into fake banks and do business with fake tellers?

      --
      "I am the king of the Romans, and am superior to rules of grammar!"
      -Sigismund, Holy Roman Emperor (1368-1437)
    5. Re:This... by buelba · · Score: 5, Insightful

      The real safe option is only to call the number printed on the back of your credit/debit card. What's amazing is how badly the banks are set up for this. The following happens to me at least twice a year:

      1. I travel for work, and use my credit card for all kinds of things I don't usually buy, like hotel rooms.

      2. My wife keeps using the same card for all the stuff we usually buy.

      3. The computer says: hey, someone maybe stole the card and is running up all those hotel charges!

      4. A human from the security department calls us to verify, gets voicemail, and leaves a callback number that is NOT the callback number on the card.

      5. I call back the number on the card. The human there says, "why don't you call the number they gave you?" I explain. They think about it and realize this makes sense. About 15 minutes later, I'm connected to the right people -- usually after going through a supervisor at the call center.

      The right way to do it, of course, is to have the human from the security department leave this message: To call us back, call the number on your card; then, immediately enter the following code to be directed to the right department. But they still haven't learned.

      I shudder to think what will happen when I'm eventually home when they call. I certainly won't do anything except hang up and call back the same number.

    6. Re:This... by Asphalt · · Score: 4, Insightful
      . I call back the number on the card. The human there says, "why don't you call the number they gave you?" I explain. They think about it and realize this makes sense. About 15 minutes later, I'm connected to the right people -- usually after going through a supervisor at the call center.

      The right way to do it, of course, is to have the human from the security department leave this message: To call us back, call the number on your card; then, immediately enter the following code to be directed to the right department. But they still haven't learned.

      I shudder to think what will happen when I'm eventually home when they call. I certainly won't do anything except hang up and call back the same number.

      I believe you have sufficiently illustrated the problem.

      The banks do use the same methods as phishers, despite their claims to the contrary.

      I also get voicemails from the "bank" asking me to call back, and when I call back I have to "verify my identify" through at least a couple of personal questions and at least part of my social security number. I have no way of knowing whether I have indeed called the bank, or some guy at a payphone.

      It's not so much that the customers are stupid, it's that the banks have trained customers that they must respond to these types of inquiries, or they very well may have their checks/charges declined.

      The banks created the system which is being abused. And they have done little to change their practices.

      It's hard to determine who, exactly, are the stupid ones in this situation.

  2. Ah, but how.. by Squalid05 · · Score: 5, Funny

    ..do they know what bank i use? I've had emails from banks all over the world regarding my "account". The only email i havent got yet is from the bank i actually use!

    --
    To dare, is to do.
    1. Re:Ah, but how.. by GroinWeasel · · Score: 4, Interesting

      I've had phishing emails that were for the right bank: and even had the right address in it (except for the fact taht I moved from the address 2 years ago...)

      Phishers are getting better, and I suspect they have friends within the banks.

    2. Re:Ah, but how.. by corbettw · · Score: 4, Insightful

      I've had phishing emails that were for the right bank: and even had the right address in it (except for the fact taht I moved from the address 2 years ago...)

      Sounds like they ran a credit check on you. All that information is collected by credit reporting agencies (believe it or not, how long you've had an account with one bank, and the average deposits, goes into your credit score...at least, that's my banker told me when I opened my account with her). And I know addresses are kept in credit checks, since the last time I checked mine (last summer) it had addresses going back to 1998. Handy, since around the same time I had to submit all those addresses for my background check when I got my Series 7 and 65.

      Long story short: don't ever give out your SSN to anyone unless you're getting money/credit from them. And minimize how many people you do business with in that regards.

      Wanna know the easiest way to get a list of current addresses and SSNs?* Send out a mailing to 100,000 people in a given city, offering a car loan or something (which of course you have no intention of actually giving them). Statistically, at least 1000 of them will send you their full name, address, SSN, bank account information, even mother's maiden name. And yes, people are that stupid.

      *I don't know if anyone's ever done this, and if it happens after this I specifically disclaim any responsibility for it.

      --
      God invented whiskey so the Irish would not rule the world.
    3. Re:Ah, but how.. by Mayhem178 · · Score: 2, Funny

      That's crazy talk. Online banking isn't the way to go! The real money is in those desperate Nigerian money transfers. Hell, I've won the UK lottery at least 20 times. I should be the richest man in the world by now.

      Now if you'll excuse me, I'm gonna buy some cheap Viagra and refinance my home.

      --

      "You will pay for your lack of vision..." - Emperor Palpatine to Ray Charles

    4. Re:Ah, but how.. by 955301 · · Score: 2, Insightful


      Here's one idea. Your actions.

      Start up a phishing cluster. Collect authentic notices from various banks (fidelity investement statement notice, etc). Fire copies of these notices to "customers" in an html email. Add a graphic touch to a node in your cluster with a uid traceable to that email address. This email should otherwise be harmless and point to the actual institution - this leaves you with great options on what to email - Retirement tutorials, account statement notices, privacy statements.

      If the customer has an account there, they are likely to open the email. By opening it, your cluster is pinged and notified that this email worked.

      So now you have a more probable positive hit. Send them a customer service request to call and discuss apparent fraudulent transactions on their account.

      --
      You are checking your backups, aren't you?
    5. Re:Ah, but how.. by CastrTroy · · Score: 2, Interesting

      There was a scam run a little while back up in Canada where they put out a fake job posting. People were asked to send in SIN, and other private information, and many of them did. They used this info to get credit cards and such in the people's names. They got pretty far before they were caught.

      --

      Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
  3. evolving by brenddie · · Score: 4, Interesting

    It seems that phishing is evolving but they are getting forced to use more risky (for the phisher) methods. A phone number feels more physical than a web presence so it should be easier to track besides this has to be breaking some "dont screw around with the phone" federal law.

    --
    The best test environment is production. - Me
    chrome://browser/content/browser.xul
  4. Some revenge possible? by kanweg · · Score: 5, Insightful

    So, what if you enter a random number with random PIN. They have to go thru the trouble to make the card, only to find out it doesn't work. And their face pop up at the video camera's of the ATMs all the time with failed withdrawals.

    Bert

    1. Re:Some revenge possible? by venicebeach · · Score: 2, Informative

      They have to go thru the trouble to make the card, only to find out it doesn't work. And their face pop up at the video camera's of the ATMs all the time with failed withdrawals.

      I doubt they are making cards and showing up an ATM machine to use these numbers. They can buy merchanise over the internet, using each of their collected numbers until one works. Having a few bad numbers or accounts with little cash in them does not pose a significant problem to an operation like this.

  5. Mummy by JamieKitson · · Score: 2, Interesting

    My mum was called by a recorded message from my bank, asking for my date of birth, she assumed it was a fake (horrah!) and put in a wrong birth date. It turned out to be genuine, they were checking that my mistaken PIN attempts were me and not somebody else :)

  6. Re:Wow by Rosco+P.+Coltrane · · Score: 2, Funny

    What's the next step. Setting up a phony bank branch and asking you to come into it? Maybe I should just start using only cash.

    Yeah. I bet you that shiny $3 bill in my wallet that cash is a lot safer than banking...

    --
    "A door is what a dog is perpetually on the wrong side of" - Ogden Nash
  7. Again the basic rules apply by JoeyB · · Score: 5, Insightful

    No one will ever ask you for your account number or pin. This is not so much a new twist as good old basic social engineering. It stands to reason NEVER to trust any unsolicited form of communication unless you check it out and NOT by calling the number the phisher provides.

    1. Re:Again the basic rules apply by mizhi · · Score: 3, Insightful

      Incorrect. All the companies I call ask for identifying numbers. Whether it be Phone#, last 4 SSN, CC, or Account#. Granted, when I call them, they usually ask for 2 or 3 piece of information to match up; such as mailing address, birthday, etc.

      And just to cut the inevitable snarky comment off, yes they are the actual companies.

      You are correct though. If you get an unsolicited contact through email or on the phone, don't trust them. If they are really from your institution, tell them you'll call them back on a number you know to be legit. If there's really a problem with your accounts that you need to know about, whoever you get on the line will know what it is. If there isn't, well, good job, you're helping against phishers by notifying the institution that someone is targeting people in their name.

      --
      Humorless sig goes here.
    2. Re:Again the basic rules apply by DavidD_CA · · Score: 2, Interesting

      I'm pretty sure that if I call my *real* bank, and use the automated system to get my balance, I'm going to need to enter my account number and PIN.

      If the phishing scam were to say "To check your balance, call this number and enter your PIN".. I could easily see someone falling for that.

      What if the scam evolves to having a real human answer the phone, and the "employee" asks for their account number. Then says they need to verify the social, maiden name, etc. This is SOP for a real bank, and it sounds like the scammers are getting gutsier with their practices. I don't see this being that far off.

      --
      -David
  8. For this level of effort... by csoto · · Score: 4, Insightful

    one would think these guys would just seek gainful employment.

    --
    There exists no way of exchanging information without making judgments. --Bene Gesserit Axiom
    1. Re:For this level of effort... by foniksonik · · Score: 2, Interesting

      hmmm well they can spend a couple grand setting it up, spend some time on it to get it right, then wait for a few good hits to come in... jackpot, several grand per hit... 3-30 times their investment or more, much better return than investing or gainful employment, plus they're probably doing this on multiple platforms/scams so multiply the return and you've got some pretty nice salaries coming in, all tax-free. Add to this that they are most likely living somewhere where cost of living is relatively low while quality of life is high... Caymans, Virgin Islands, or the like, hell could be living in Senegal or some other nice to wealthy people African nation, where you can live a high life for a few grand a month (which is like spending 10 or 12 grand a month in the US easily)...

      --
      A fool throws a stone into a well and a thousand sages can not remove it.
  9. Security & Stupidity by VincenzoRomano · · Score: 2, Insightful

    Why should an insitution (not just banks) ask me for details they are supposed to already know?
    No security technology or technique is strong enough to defy stupidity!
    And phishing exploits stupidity!

    --
    Maybe Computers will never be as intelligent as Humans.
    For sure they won't ever become so stupid. [VR-1988]
  10. 800 Number? by Transplant · · Score: 2, Insightful

    I wonder if these guys were stupid enough to use a "1-8XX" number. Oh the fun that could be had making them pay...

  11. Re:Wow by aussersterne · · Score: 5, Interesting

    In the area where I live there has been a more serious "phone phish" going on. You receive a call from someone and claiming to be a police officer. They say that they're very sorry to have to inform you that your mother/father/son/daughter/sister/bother has been involved in a serious crash and is being flown by emergency helicopter to regional hospital X. So that the hospital is able to treat them the moment it touches down, the officer is trying to complete necessary admittance and insurance paperwork in advance, and what they need from you is your insurance policy number *and* the full name, address, phone, credit card number, and social security number of someone who can be billed in the event that the insurance policy is unwilling to cover the necessary treatment.

    From what I understand, these scammers have been doing pretty well, unfortunately, and as far as I know there are few leads. The public hasn't been told why... maybe they're using convenience store phones and/or pay phones.

    --
    STOP . AMERICA . NOW
  12. Yo Ho Ho! by Hoi+Polloi · · Score: 2, Funny

    The answer is to take all your money, convert it into gold coins, then bury it in a chest on an uninhabited island. Don't forget to kill the pirates who helped you bury it before leaving. Celebrate with a bottle of rum.

    --
    It is by the juice of the coffee bean that thoughts acquire speed, the teeth acquire stains. The stains become a warning
  13. Re:speaking of stupid... by LearnToSpell · · Score: 3, Funny

    You know the woman who says "For English, press 1" isn't actually sitting there, right?

  14. All of this comes from Spam by mabu · · Score: 2, Interesting

    This is all the result of spamming. At what point are the authorities going to take the spam problem seriously? This is what I want to know. The main way worms, counterfeit products, illegal drug sales viruses, adware, trojans, backdoors, phishing, and other things propagate is via UCE. Every system spam passes through has records on where it is coming from and where it is going. Even with the jurisdictional issues, there should be more action and prosecution from various authorities of spammers. Why there isn't is mind boggling. If we can shut down some of these spam gangs, most of this activity will stop.

    The $64M question is why the Feds don't seem to be interested in stopping spammers? I refuse to believe they are that incompetent. Any decent network admin could track these spammers to a physical address within a few days.

    1. Re:All of this comes from Spam by gravesb · · Score: 3, Insightful

      I refuse to believe they are that incompetent.
      Then you've never worked for the government.

      --
      http://bgcommonsense.blogspot.com
  15. Re:speaking of stupid... by tlhIngan · · Score: 4, Interesting

    I mean, arn't they fooling enough people in the status quo? Now, they have to pay people to act like they work for a bank, and have them on call 24/7.
    The same stupid people are going to believe this (why would your bank email you asking you to call them?), so now the phishers will be losing money by paying actors, and not really getting enough extra to cover the cost.


    I think the "Tragedy of the Commons" has struck the spam and phishing world. First, a few spams and you had a high return rate. Now that everyone's inbox is flooded, no one reads them anymore. So people turned to phishing, which made a lot of money. However, people realized that you know, the bank isn't going to send them alerts to *every* email account they have anymore (I get the same phish email in my home account (several copies), and my Gmail account), or as I mentioned in my anecdote, *several* copies. For the past week, Chase Online had a problem *EVERY SINGLE DAY*. The first time, maybe. The Nth time, well, it's obviously a scam.

    Either that, or if one were to answer every phish, there would've been nothing left in the account beyond the first couple of phishers.

    So now that everyone's into the phishing racket, all the low-hanging fruit is gone, since people get suspicious when the bank sends multiple emails on the same problem, or over the course of a week, or different problems with the same bank. It worked wonders when phishes were rare. Now that they happen daily, well.

    Interesting how the Tragedy of the Commons can affect scams as well (which probably included a number of ways spam has evolved over the years).

    But hey, calling a 1-800 number can be quite fun, since they're paying for the call. May be fun to do an automated calling thing that calls, presses random numbers, speaks sloooooooowwwwwwlllllly...

  16. Re:Phone service security filter by LunaticTippy · · Score: 2, Insightful
    Both of these ideas are handily defeated by man-in-the-middle attacks.

    You visit a website. It visits your banks website. You type in your account number. It types in your account number. Etc.

    Same for the phone. It could simply conference you to your bank and listen in to everything you do. You're dealing with your own bank, so you wouldn't suspect anything. They'd have all your info.

    --
    Man, you really need that seminar!
  17. Re:speaking of stupid... by sacrilicious · · Score: 3, Funny
    You know the woman who says "For English, press 1" isn't actually sitting there, right?

    No *wonder* she hasn't answered my letters.

    No matter, I thought she was a little too aloof anyhow.

    --
    - First they ignore you, then they laugh at you, then ???, then profit.
  18. Ok... by mogwai7 · · Score: 2, Funny

    So we have phoney phishing phreaks now?

  19. Is law enforcement ignoring this? by sdo1 · · Score: 2, Interesting

    First off, the penalties for such intentional and deliberate fraud attempts should be very, very severe. This is an organized and well-planned attempt to commit fraud and it should be treated as such. I'm all for fairness in sentencing, but when someone goes through this much trouble to attempt to steal from others, they should be dealt with very harshly.

    Secondly, why does law enforcement have such a hard time stopping things like this? It would seem fairly trivial to me to follow the phone and money trail to whomever is commiting these crimes. I understand that much of it may involve international crime, but come on.

    Is it that there just so much of it that they can't keep up? Or is it that they're so incompetent that, even given the tools they have at their disposal, they can't actually track down the criminals? Or is this just such a low priority crime that they're not paying attention to it? Or is that they're so bogged down in the beauracracy, especially if they have to use international resources, that they don't have time to react?

    No matter what, it's a sad state of affairs that such crimes are so common.

    -S

    --
    --- What parts of "shall make no law", "shall not be infringed", and "shall not be violated" don't you understand?
  20. Re:Authenticated email by VP · · Score: 2, Informative

    Banks already do this - it is called secure messaging, and it is web based. You get an e-mail telling you that you have a message, the e-mail has no links or phone numbers (since you know your bank's web site), and you log into a secure web site to send and receive messages.

  21. I specialize in this! by AriaStar · · Score: 5, Insightful

    It's a form of online fraud, and I specialize in its prevention. There are two simple things to do to prevent ID/personal info theft like this. Never click a link in an e-mail. I'd say you can hover over the link and you'll see it's masked, forwarded, just plain a different site, etc., but most of the population has no clue how to read those things anyway (though I'm sure most, if not all, of you here know how to). Go directly to the company's page if you have an account with them. If they need you to "verify" info or whatever, the legit site will tell you after you've signed in. Ignore it altogether if you don't have an account with the place supposedly sending it (right now it's very common to receive things from "Chase" asking to fill out a survery and get $20). The second is to call the regular customer service number you can get through 411. An agent via that number can connect you to whoever you need. If the e-mail says to call a certain number to get hold of a certain person, an agent can help you find that person, if he/she exists and is an employee of the company. No legit institution at which you have an account will address you as, "Dear customer," or some other impersonal greeting. Always by your name. It's at the point that I believe that, if someone has their ID stolen, they deserve it. We've all heard time and again not to click on links, and yet 3-7% of people still fall for these things. Yes, the number is that high. Scary, huh?

    1. Re:I specialize in this! by Barrow-Wight · · Score: 3, Interesting
      "...3-7% of people still fall for those things..."

      I've had conversations about security with acquaintances who think security measures can be defeated and are therefore useless. Here are some examples:

      SECURITY MEASURE -> OBJECTION
      Shred documents -> Couldn't someone just tape my document back together?
      Add security alarm -> Couldn't a quick thief enter, let the alarm go off, grab stuff and exit before the police show up?
      Check for security on important websites -> Couldn't someone run cracking software to decrypt my account login?

      The answer to each of these questions is probably Yes, someone could do those things if they really wanted to.

      But the reality is, why would they bother when it is so easy to find someone else that doesn't take your precautions?

      For example, pretend you're a phisher. Which of the following two choices would you find more appealing:
      (1) Intercept data from a user's login session, then run a decryption program on your PC for several weeks (or more) until it finally reveals the user's login info.
      (2) Send spam to 10,000 accounts and get 300 to 700 sets of ID within a day or two.

      I don't think I need to tell you the answer.

      In the end, security is often about using better measures than the other guy. Of course, for that to work, there needs to be that other guy.

      So, the 3-7% who fail to take proper security measures are actually performing a public service...They're the dupes that get exploited instead of the rest of us! :-)