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Smart Mob in China for Retailer Discount

taweili writes "The Economist has a story about Tuangou in China. Tuangou, roughly translated into group purchasing, is basically a smart mob who arrange the meet up over the internet and show up at a retailer at a specific time and use their number to negotiate a discount with the retailer. In the story, a Tuangou group of 500 show up in Gomei (largest home electronic retailer in China) at 4pm on June 16th and negotiate a 10 ~ 30% discount for the group. Gomei not only closed the door to the normal customers but also prepared goody bags for these Tuangou shoppers. Now, that's Power to the People!"

32 of 301 comments (clear)

  1. I don't think this would work in the US by ClamIAm · · Score: 4, Insightful

    If you got a couple hundred people to go down to your local Best Buy, they'd probably call the cops. Even if they didn't, the iron-fisted corporate policies of most retailers would probably preclude getting any kind of deal.

    1. Re:I don't think this would work in the US by Midnight+Thunder · · Score: 4, Interesting

      If you got a couple hundred people to go down to your local Best Buy, they'd probably call the cops. Even if they didn't, the iron-fisted corporate policies of most retailers would probably preclude getting any kind of deal.

      If you contacted the retailer and told them you could guarantee that 500 people would be willing to buy their product, then I am sure they would be happy, especially if you tell them you could go somewhere else. After all what is a small discount if you manage to sell 500 copies of the product. In the end it has all to do with the approach you take and the fact that a good business is in the business of making money, preferbly in a legal manner.

      --
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    2. Re:I don't think this would work in the US by Anonymous Coward · · Score: 5, Insightful

      If you got a couple hundred people to go down to your local Best Buy, they'd probably call the cops. Even if they didn't, the iron-fisted corporate policies of most retailers would probably preclude getting any kind of deal.

      Congratulations, you just discovered the difference between a free market and USA-style capitalism.

    3. Re:I don't think this would work in the US by xenocide2 · · Score: 4, Interesting

      I partly wonder what the hell you could buy that a retailer would have 500 of on hand. Or even 100. Food? The margins are already quite thin there; you can't negotiate a deal on that. Cars? Possibly. Electronics? That's what they were buying in story, mostly. My personal favorite: apartments? Only in China would you find that much free occupancy, and bargining is already built into the apartment rent game.

      Instead, I suspect the real reason this wouldn't happen in the states is that the people who organize it would negotiate a volume discount and keep a bit of it for themselves. Sort of like what already happens with Sam's Club and Costco. I shudder to think what would happen if it did become acceptable in the US: astroturf groups paid for by retailers to solicit such group bargining.

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    4. Re:I don't think this would work in the US by packeteer · · Score: 3, Informative

      http://www.improveverywhere.com/mission_view.php?m ission_id=57

      It has already been done, sort of, with Best Buy. They were not there to negotiate a deal but amny people went to a Best buy and sure enough the cops were called.

      --
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    5. Re:I don't think this would work in the US by DeadChobi · · Score: 3, Informative

      It's not 500 of one item. For example, if this happened at a neighborhood Best Buy, it would be 500 people buying huge quantities of various items. Maybe 10 people are in to buy a refrigerator and a washer/dryer. Another 100 are going through CDs and DVDs, and might buy a new laptop. Still another 250 are looking thorugh the home theatre section. It's a lot easier to make money when you know you've got guarenteed customers. If you plan it in advance, and the store owner is in on it, he might be able to stock up if all of you wanted one specific item, but the impression I get is that that is not what is happening. It's not like 500 people standing in line for a release of something.

      Discount sales only exist for one reason: to drum up business. Retailers attract you by making everything cheaper, you buy more stuff, their margin stays the same, and they've attracted some new customers. That's all the game is. This tactic in China only gives some of the power to the consumer.

      And a negotiation group such as you've mentioned would be beneficial to the consumer as well as to the retailer, by ensuring steady business for the latter and volume-level discounts for the former.

      --
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    6. Re:I don't think this would work in the US by Bravoc · · Score: 5, Interesting

      Actually, I do this all the time.

      One of my hobbies is 4X4 Trucks (old Ford Broncos specifically). It is not uncommon at all for us to put together a "group buy" on something. Some inspired indavidual will contact a vendor for some product; a winch, wiring harness, tires, wheels, shocks, etc. and propose a "group buy"

      The vendor will give us a critical mass quantity (usually around 10 or so) and offer a substantial discount (10%-30%). There is usually an email storm that then insues as news of the deal is circulated. If the quantity and deadline are met, the vendor ships the product to the individuals that participated in the offering

      Smaller scale than "hundreds" of people, but I have gotten some pretty sweet deals doing this.

      Yes, it works in the U.S.

    7. Re:I don't think this would work in the US by Petrushka · · Score: 3, Insightful

      No, I equate "doing something with the intent of causing confusion" or "doing something unusual as an act of provocation" with "causing trouble".

    8. Re:I don't think this would work in the US by interiot · · Score: 3, Insightful

      An 80 person coordinated flash mob intending to make the store manager worry about some far-out plots is COMPLETELY different from showing up and offering 80 sales.

    9. Re:I don't think this would work in the US by NoMaster · · Score: 3, Interesting
      You can't negotiate cheaper prices for anything in a medium or large-sized store.
      Of course you can. If you can't walk into Harvey Norman, Bing Lee, The Good Guys, or one of the Clive's, and get at least 10% off anything over $100, you're just not trying...

      And I don't know about these days, but places like Coles & Woolies used to be open for organised shopping groups outside normal hours, with a 5 or 10% discount across the board.

      In austrailia, can you pull something like that off in say, a McDonalds?
      Different story - McDonalds store margins are razor-thin - but it can be done. Ring 'em up and make a group booking.

      (Aside: McDonalds really hate it when you bring in a big group without warning, particularly during a slow time. It plays merry hell with their predictive cooking system, which is the very thing that allows them to run with such tight margins. A couple of store owners have told me that when the system goes down, even the best human management means the store will only just beat break even until it's fixed...)

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  2. What if the retailer doesn't play along? by raitchison · · Score: 4, Interesting

    Sounds interesting but what if you don't get the discount you want? Or maybe the reatiler doesn't gove you a discount at all?

    Potentially you just wasted a byunch of peoples time, and probably a lot of the people who showed up would buy without the discount anyways since they are already there cash in hand.

    Of course that would be the last time that particular retailer was approached.

    In the car tuning scene "group buys" have been commion for years, though they generally don't involve people personally showing up anywhere or have anywhere close to this scale.

    1. Re:What if the retailer doesn't play along? by sholden · · Score: 5, Funny

      You already have a mob handy, so you just burn the shop down and loot what you wanted...

    2. Re:What if the retailer doesn't play along? by Anonymous Coward · · Score: 4, Insightful

      I was going to mention the same thing about automotive group buys. I think you answered your own question there actually...

      I have seen people who failed to organize a group buy turn on the brand. In said case, more than one company made swaybars. Company 2 was approached, and now they have loyal customers who have a bad experience with company 1 and proceed to spread the news through word of mouth. The overall affect can be huge on a small business. I realize this may not be such a leverage point with Best Buy or a big retailer, but bad PR is bad PR.

    3. Re:What if the retailer doesn't play along? by Impeesa · · Score: 3, Funny

      I don't know how well that would work. Remember, the golden rule is pillage, then burn.

  3. People != Mob by Distinguished+Hero · · Score: 4, Interesting
    Now, that's Power to the People!

    Actually, "power to the mob" may be a better description. Mob based power has existed throughout history, and it usually has not been pretty. Furthermore, if you're an individual (in the true sense of the term) who does not enjoy associating with the mob, you tend to be screwed over by those who do. Food for thought.
    --
    Uttering logically derived and empirically supported truths to the disciples of the orthodox establishment.
  4. Laws of market. by Volanin · · Score: 5, Insightful

    No one here disagrees that Tuangou is really a good idea. But due to the way market works, if this trend catches on nationwide, soon there will be a slowly increase in prices, so that the discount they ask for will result in the current prices of today. Buying outside a Tuangou will become quite more expensive and impracticable.

    Please, correct me if I am wrong.

    --
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    If a girl winks to us, can I call it a race condition?
  5. Mob Rules by Doc+Ruby · · Score: 3, Insightful

    All we ever got from our flashmobs in NYC was blowing the "terrorized" mindset with an edgy kumbayah. Meanwhile, Chinese get bargains. Who are capitalists, and who are the brainwashed masses?

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  6. Let's do it! by __aaclcg7560 · · Score: 4, Funny

    Who wants to mob up on an NYC Apple store to see if they're give us a massive discount? Please leave stones at home since we don't want to break the glass house.

  7. only novelty here is using internet by C0vardeAn0nim0 · · Score: 4, Interesting

    but mob shopping is old news in brasil. usually it involves closelly related ppl, like a large familly or employees of the same company banding togheter to buy goods in bulk.

    the most common itens are "back to school" goods, such as notepads, pens and stuff like that.

    --
    What ? Me, worry ?
  8. HURRY!!! by hullabalucination · · Score: 5, Funny

    The People's Glorious Struggle Against the Opressive Running Dog Capitalists Bargain Barn offers 25% OFF to YOU AND EVERYBODY IN YOUR CADRE!!! So stop on by TODAY!!!

    * * * * * * *

    So, this capitalist lackey and his bourgeoisie imperialist masters walk into this bar looking to oppress the proletariat, see, and there's a frog on this one guy's head, see? And the bartender says, "Hey...what the heck is THAT?!" And the frog replies, "Well, it started as a wart on my ass..."
    --Comrade Henny Youngman

  9. Maybe not news? by gardyloo · · Score: 4, Interesting

    I don't know how big standardized retailers work in China; I only shopped at one in Xian when I was there. But everywhere else, you're expected to bargain like crazy if you want to buy almost anything. Price cuts of up to 7/8 aren't uncommon. It takes tourists a while to catch on (it took us several days, not having a local guide), but after a while you get in the habit of just saying, "No, I don't want that", until the price gets haggled down by 50% maybe twice, maybe three times. I'm not terribly surprised to see this happening on a larger scale.

    1. Re:Maybe not news? by A+beautiful+mind · · Score: 3, Insightful

      WTF?

      Going from a fake-communist society to capitalism is progress? Certainly. Is Capitalism the ideal? Hell no.

      The most important progress is capitalism in China? That's the pinnacle of stupidity. Going from a dictatorship to a democracy, that would be progress instead of turning them into a consumer.

      --
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      Be yourself no matter what they say
    2. Re:Maybe not news? by Ohreally_factor · · Score: 5, Insightful

      I've never understood the logic that says when people become happy consumers that FREEDOM and DEMOCRACY are right around the corner. If anything, our experience in the U.S. points to the opposite.

      While democracy might give rise to capitalism, it doesn't follow that capitalism will give rise to democracy. The two are not equivalent.

      --
      It's not offtopic, dumbass. It's orthogonal.
  10. Re:CrapBuy by bladesjester · · Score: 3, Interesting

    Yes, BestBuy tends to ignore their customers unless you come in for one very specific thing because you need it about an hour ago so you can't wait for delivery from an online retailer. In this case, you have blue shirts swarming around you trying to upsell you on everything.

    The fact that I dress fairly nicely most of the time just seems to scream "comission" at them.

    "I need it right now" is about the only reason I ever go there. The other reason is the occasional loss leader like burnable media priced cheaper than I can get it anywhere else.

    --
    Everything I need to know I learned by killing smart people and eating their brains.
  11. Re:People buy more than they need this way by YrWrstNtmr · · Score: 3, Funny

    I buy very few things. My appartment has one bed...

    Wait til you have a spouse, kids, and a house.
    The kids will completely take over the upstairs, your loving spouse will dominate the downstairs, and you, the patriarch of your little clan, will be relegated to the garage. Where 1/2 of the available space will be taken up with kid stuff.

  12. Re:Won't happen in North America by Anonymous Coward · · Score: 5, Insightful

    Where in the US do you pay "too much money for gas"?

  13. mob by Pliep · · Score: 4, Insightful

    when you are with 500 people, it's a fine line between negotiating and threatening to get a discount.

  14. Chinese Mass Hysteria by Anonymous Coward · · Score: 5, Interesting

    This sounds more like a case of Chinese mass hysteria and a spin on a very common scam used by confidence tricksters and indeed marketers everwhere. Ok you are a retailer, you get someone skilled in the art to arange for 500 people to "flashmob" your store then you sell them loads of crap at the usual discount you give to everyone else - oh just be chance you have a few goody bags on hand. If I was ordering in quantities of 500 I would expect big discounts.

    It works because people are happy to part with money when they see their peers doing likewise and they hate to pass up a bargain.

    Trust the Economist to be taken in by it - but then they believed in that Enron really was a new business model based on the lightweight economy.

  15. Does anyone remember Priceline? by Beryllium+Sphere(tm) · · Score: 4, Insightful

    Somewhere in the rubble of the ancient dot-com bubble, there's a company called Priceline which aimed to do the same thing virtually. If memoory serves their idea was to aggregate buyers and contact a merchant to see if they'd meet the desired price.

  16. That's exactly what happens here as well by melted · · Score: 4, Insightful

    Dell releases coupons with staggering discounts, those coupons go to "deal" sites. "Smart mob" of buyers with coupon codes floods Dell's website and gets their 30-40% off. Regular Joes continue to buy at twice of what they could have paid.

  17. Re:Won't happen in North America by LearnToSpell · · Score: 5, Funny

    At a gas station! Duh!

  18. Mercata, Mobshop, and auction theory by spage · · Score: 4, Interesting

    Ahh yes, I remember buying a Palm IIIx organizer through Mobshop around 1998. It was as cheap as any other site, and if I could just get 7 friends to buy one, the price would drop an additional $3.74. They even offered to spam my friends for me. This of course is a recipe for having 7 fewer friends.

    Mobshop were so pathetically grateful for my business they sent me Christmas cards and swag until they folded. Not a sustainable business model.

    Before Amazon and eBay dominated, there were lots of alternative approaches to selling bulk lots of goods on the Internet; for example OnSale.com tried Dutch auctions, reverse auctions, etc. Slate has a good article on the economic theory behind it all.

    The problem with such bulk schemes is everyone involved is gambling that somewhere in the supply chain there's a warehouse overstocked with goods, i.e. that distribution is inefficient. I think the real power of such auctions is only apparent when manufacturers sell direct. They reap the most benefit from economies of scale and tailoring production to demand. Imagine if Amazon was just a showroom for purchases built-to-order and shipped directly from the manufacturer. You'd buy an organizer through Amazon for $150 with a firm shipping date from the manufacturer, and a promise that if more people order before then, your price will go down. To motivate you further, Amazon could provide you a spiff code such that if family and friends bought more, you'd get a share in Amazon's slight commission.

    ShowroomShipDirect, TailoredLeanProduction, and PSC (Personal Spiff Code) are all © skierpage, contact me for licensing.

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