Verizon Can't Do Math

Blogger George Vaccaro recently had a problem with his Verizon based on an unfortunate miscommunication of currency. The crux of the matter was that he was quoted .002 cents per kilobyte for data during a trip to Canada but was charged .002 dollars. Normally this would have been an easy fix, however several humorous calls later the Verizon reps still were unable to discern between the difference between the two rates. You really have to hear it to believe it. Kudos George, you have the patience of a saint.

Comments

Re:knowing verizon...

[iamhassi]

Ok it's my understanding this is his Verizon Unlimited CELLPHONE plan. He never really specifies whether it's a cellphone or wireless broadband network card, because people have used the term interchangeably online.

If it's a laptop I can easily see why he's upset because there is no per kbyte plan usually, I don't even think Verizon has a per kbyte plan. However if it's a cellphone (35 mByte isn't hard to do, check a few emails, surf a few sites, get a few ringtones) then he should expect a higher per kbyte because they're usually expensive per kbyte.

I'm read it and thought he had a cellphone because he never mentioned anything about broadband or anything of such, and I know on a laptop 35 mByte would be eaten up in a few minutes of surfing with all the jpgs and banner ads.

So if it's a cellphone he's being a prick and should just pay the bill, if it's wireless broadband then he has a right to bitch.

P.S. He says: "Prior to crossing the border I called customer service to find out what rates I'd be paying for voice and data."

So I think he has a CELLPHONE and was expecting to pay 10 cents for 5 megabytes on a CELLPHONE. So he's a prick.