Verizon Can't Do Math

Blogger George Vaccaro recently had a problem with his Verizon based on an unfortunate miscommunication of currency. The crux of the matter was that he was quoted .002 cents per kilobyte for data during a trip to Canada but was charged .002 dollars. Normally this would have been an easy fix, however several humorous calls later the Verizon reps still were unable to discern between the difference between the two rates. You really have to hear it to believe it. Kudos George, you have the patience of a saint.

Comments

Solution if Verizon has Internet access

[Mostly a lurker]

In your Internet browser (probably an icon with a big blue E in your case) type "www.google.com" (without the quotes) into your address bar (the area near the top of the screen with a funny string starting "http://"). Next type ".002 cents * 35893 in dollars" (without the quotes) press enter and look at the answer.

(In reality, this would not work as you would never be able to get someone this dim to understand what the address bar was, even with patient explanation.)

There is sometimes a legitimate use for lawyers in the US. This is one of them. Verizon must be forced to train their service staff sufficiently that others do not get burnt by this kind of problem.