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TiVo Selling Data on Users' Watching Habits

Gyppo writes "The San Francisco Chronicle reports that TiVo is collecting and selling data on what parts of broadcasts people are rewinding for review and what commercials they are skipping. The data collection is part of a service the company provides to advertisers and television networks, collecting anonymous data on their users' commercial-watching habits. The data they provide is a random subset of their overall userbase, detailing which commercials are skipped and which are actually watched. The article mentions the possibility for privacy abuse, but with this application of technology Tivo is not providing access to what any one individual user watches via the service."

12 of 244 comments (clear)

  1. Old news? by norminator · · Score: 5, Interesting

    Didn't we know this back when the whole Janet Jackson/Super Bowl thing happened? Maybe this is running today in honor of the anniversary of that.

    Thank goodness for my MythTV box.

  2. Maybe a Good Thing? by KillerDeathRobot · · Score: 5, Insightful

    I'm inclined to think that maybe this is a good thing. If no individual privacy is being trampled, then it's good for TiVo to have another revenue stream and a way to keep networks and advertisers happy, since generally the content providers have been working pretty hard to fight against DVR.

    --
    Thinkin' Lincoln - a web comic of presidential proportions
  3. Re:And why am I not surprised? by Anonymous Coward · · Score: 5, Informative

    I'd love to know who they're selling it to, though. Choicepoint comes to mind... and that's a very scary thing, letting prospective employers know what I watch.

    Except they're not selling individually identifiable information. What they're selling is aggregate data (eg, 12% of commercial skippers went back and watched the new ad for Colgate). Then again, I shouldn't expect you to know that, since it's only mentioned in the summary...

  4. Re:And why am I not surprised? by ScentCone · · Score: 5, Funny

    and that's a very scary thing, letting prospective employers know what I watch.

    You mean, the Discovery network's new Tinfoil Hat Channel?

    Which part of not-tied-to-personal-accounts are you not getting? Personally, I'm happy if the data they're aggregating delivers messages such as "80% of our viewers think your 'Head-On! Apply Directly To Your Forehead' pain reliever ads are the broadcast equivalent of gerbil vomit" to the people who buy, sell, and produce the ads.

    --
    Don't disappoint your bird dog. Go to the range.
  5. Re:in CCCP by mopslik · · Score: 5, Insightful

    Only on /. would parent be modded "insightful" instead of "funny".

  6. OpenCable by Doc+Ruby · · Score: 5, Interesting

    A court just blew the cableTV proprietary platform bundle wide open: TV decoders are now open to outside vendors/deployers, starting July 1, 2007. That means that complete "cable cards" will become much cheaper, and that really cheap HW will send the raw data to PCs to be decoded in SW, which can be F/OSS.

    The cable TV network just became a lot more like an internet, and the Internet just became a lot more like a TV network. For those working on it ourselves, anyway.

    So when does MythTV make TiVo look like the Web made AOL look?

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    --
    make install -not war

  7. This is brilliant! by 2008 · · Score: 5, Funny

    "...selling data on what parts of broadcasts people are rewinding for review..."

    This can only result in more nudity on TV. Woohoo!

    OK, it'll be naked people holding pepsi bottles, but what the hell. Maybe they could do something with them, hint hint.

    --
    I quit!
  8. What do you expect? by stickb0y · · Score: 5, Insightful

    Oh come on. Everyone with a TiVo (and even those without) should know that TiVo collects this type of anonymous, aggregate data. Haven't they done that since the beginning? Did you really think they wouldn't provide that data to third parties?

    And frankly, I think it's a good thing. You guys bitch and moan when your favorite TV shows get cancelled because the Nielsen families' interests aren't representative of your own. You guys bitch and moan about advertisers not making more interesting commercials. Well, here you have TiVo, making geek-friendly devices collecting television data about shows and commercials that tech enthusiasts actually watch, and now you guys bitch and moan about that too.

  9. Re:in CCCP by SnowZero · · Score: 5, Informative

    Do you mean disclosure such as Tivo's privacy policy, which says what data they will collect, and what they will do with it? So I guess you mean this can happen in Canada, since Tivo has told people all along that they'd be collecting this information.

    There is nothing to see here. It took less than 30 seconds to find Tivo's policy on viewing habbits data.

  10. Re:And why am I not surprised? by SnowZero · · Score: 5, Informative

    Why assume anything, when Tivo spells out exactly what they are doing. Of course, you assumed this information didn't exist, and didn't bother to take the 30 seconds to find it.

  11. Speaking With Actual Knowledge About the Subject! by wahini · · Score: 5, Interesting

    As someone who has owned a Tivo since about 6 months after they first came out. I was told from day one that they would collect data anonymously on me IF I did not opt-out. Now, I thought very seriously about this issue at the time. I normally opt-out of this kind of stuff but Tivo is one of the LEADING examples of hacker friendly companies selling consumer electronics products. I decided that I wanted to support their business plan since thanks to their hacker friendly policies I was able to upgrade my tiny 14 hr Tivo to an 80+ hour Tivo by myself. At any time before, now, or in the future Tivo could download code to detect and disable my hacked Tivo but they don't because they think differently than 99% of the other companies out there! I think they deserve some F***ING RESPECT & SUPPORT for being a company that is hacker friendly.

    Remember this is not Sony root-kitting your PC, this is Tivo letting you hack the system they sold you. Not only that, I can only think of ONE other company (Garmin for my GPS) that continues to give me both bug fixes and actual enhancements to a product which is so old. I happen to have a lifetime subscription to Tivo, back from day one, when it only cost $150 and the only money they have made off of me since is from this anonymous data that I voluntarily allow them to collect! Tivo astonishingly, given the quality of their product and hacker tolerant policies, still isn't a highly profitable company. Maybe, the other 99% of the companies have it right economically - screw the hackers - but I think we should give credit to those who dare to challenge the established ways of treating customers. Suing your customers and root-kitting their computers is what we should be opposing not collecting anonymous data with full disclosure and an opt-out option.

  12. OMG! They're trying to make money! by JacksBrokenCode · · Score: 5, Interesting

    Tivo isn't talking about all the people who forked over cash for Tivos and pay an over inflated monthly subscription.

    If you chose to go with MythTV or Freevo instead of TiVo, your hardware cost will probably be much higher than an off-the-shelf TiVo unit. So yes, TiVo customers have "forked over cash" but they probably forked over less cash than they would have for an alternative system.

    As for the subscription price being "over inflated": $13 per month is just under $.45 per day. Is 2 quarters a day really an over-inflated price for a service that automates recording my favorite shows and allows me to fast-forward commercials that I don't want to watch? (Usage data will reveal that I tend to watch the Geico "cavemen" commercials.) Yes, that's infinite magnitudes more expensive than a free service like XMLTV but realistically it's not a horribly expensive amount to pay. If you can't spare $.45/day then you probably can't afford a PVR to begin with.

    Yes, I'm a TiVo user and I'm quite content with the service and the price. At the end of the day I don't care if they look at my usage habits because I hope that the companies will finally realize which ads suck-ass. If the big-brother syndrome gets to the point where someday a company won't hire me because The Great Database says I watched too much Aqua Teen and not enough CSPAN... I'll cross that bridge when I get there.