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Dell Laptop Burns House Down

Nuclear Elephant writes "The Consumerist is running a story about a house burned down by a Dell laptop. 'My 130-year-old former farm house was engulfed in flames, with thick dark smoke pouring out of the windows and roof... Hours later, after investigation the fire marshal investigator took me aside asked me if I had a laptop computer. Yes — I told him I had a Dell Inspiron 1200.' It was determined that the laptop, battery, or cord malfunctioned after its owner left for work, leaving the fire to spread through the entire house. All attempts to contact Dell have failed. 'I have tried to call Dell to at least notify them of my problems, but each time I have called I get transferred into an endless loop of "Joe" or "Alan" all speaking a delectable version of English I presume emanates from Bangalore. I have been outright hung up on each time I get someone who speaks a reasonable version of English, or sounds like they might be in charge of something. Promises of call backs have gone, of course, unreturned.'"

25 of 405 comments (clear)

  1. Pshaw! by Bwana+Geek · · Score: 5, Funny

    That's nothing... An iPod killed my family!

    1. Re:Pshaw! by wirelessbuzzers · · Score: 5, Funny

      Well, we knew from the beginning that the iPod was Apple's killer app.

      --
      I hereby place the above post in the public domain.
    2. Re:Pshaw! by Anonymous Coward · · Score: 1, Funny

      Get a lawyer and stop trying to call their customer support line, you tool.

    3. Re:Pshaw! by ari_j · · Score: 3, Funny

      Yeah, it was just a regular bitchfest instead.

    4. Re:Pshaw! by Curmudgeonlyoldbloke · · Score: 2, Funny

      ...and their spelling is terrible!

    5. Re:Pshaw! by mikael · · Score: 2, Funny

      Though it is, perhaps, naieve to think that one fire will spark a product recall,

      I'm sure this will fire up Dell's media communications division to launch a blitzkrieg campaign to warn all users
      of the dangers of laptop batteries.

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      Vintage computer adverts: http://www.vintageadbrowser.com/computers-and-software-ads
    6. Re:Pshaw! by Anonymous Coward · · Score: 1, Funny

      That's the point. There was no right department because there was nothing they could do for him.


      Press 5 to talk to our Exploding Battery Issues Department
    7. Re:Pshaw! by pdabbadabba · · Score: 2, Funny

      Yeah...as far as I know, Tom Cruise still has his citizenship :(

    8. Re:Pshaw! by TClevenger · · Score: 4, Funny

      To date an online petition has never changed anything.

      That's not true at all. I signed an online petition and starting getting lots of spam.

  2. Ouch by somekids · · Score: 2, Funny

    And we thought the exploding batteries were bad..

    1. Re:Ouch by Korin43 · · Score: 2, Funny

      This is what Dell calls an upgrade ;)

  3. Guess they'll have to drop the upcoming commercial by edwardpickman · · Score: 5, Funny

    Burning Down the House may have been a poor choice for a new a theme song.

  4. It's not a bug, it's a feature! by c0d3h4x0r · · Score: 4, Funny

    This is the new combined security and power-save model in Vista. Your PC can't get infected by spyware, no one can hack your home network, and you won't use any power, if the computer just burns the whole place to the ground.

    I think it's in the Screen Saver settings someplace:

    "[x] Enter Burn-House-to-Ground mode after [ 30 ] minutes of inactivity."

    --
    Moderator hint: a comment is neither "Flamebait" nor "Troll" if it is true.
  5. Obligatory Simpsons quote by c0d3h4x0r · · Score: 5, Funny

    "Well, this is your problem right here -- this thing's set to EVIL!"

    --
    Moderator hint: a comment is neither "Flamebait" nor "Troll" if it is true.
  6. Is this a first? by Anonymous Coward · · Score: 3, Funny

    Is this the first Slashdot IAAL post?

  7. Re:Let's assign blame accurately by hwyengr · · Score: 5, Funny

    And really, what is Dell supposed to say to claims of "you've burned my house down?"

    "Dude, you're getting a fire extinguisher!"
  8. Simple. Caveat Emptor (paraphrased) by heptapod · · Score: 5, Funny

    Now, should we initiate a recall? Take the number of laptop batteries in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one.

  9. Duh! by Derek+Loev · · Score: 5, Funny

    He obviously forgot to install a "firewall".
    ... Ok, I'm leaving.

  10. Dear Slashdot Poster by Leuf · · Score: 2, Funny

    Please refrain from impugning our client regarding this incident, or we will be forced to take action against you.

    Sincerely,
    The Law Offices of Fluffy, Lightning, and Mr Jingles

  11. Re:Just curious... by mojodamm · · Score: 5, Funny

    Yeah, especially if they were planning on using that laptop to do it.

    --
    I'd rather be an ignorant moron than an anonymous coward.
  12. ObPython by Xenographic · · Score: 2, Funny

    An iPød bit my sister! :]

  13. Re:Guess they'll have to drop the upcoming commerc by greg1104 · · Score: 5, Funny

    No big deal, they'll just use "We Didn't Start the Fire" instead.

  14. Re:Is this real or a hoax? by raphae · · Score: 2, Funny

    Damnit. I've been reading the past 45 minutes and NOW you say this!?

    Damnit.

  15. Obligatory Beavis and Butthead quote by Anonymous Coward · · Score: 1, Funny

    Fire! Fire! Fire!

  16. Re:Agent for service of process by Anonymous Coward · · Score: 1, Funny
    It's his fault for leaving it plugged in to the mains while he was not present. Or does common safety not apply in the US ?

    Mains, eh? Other side of the pond, what?

    Let me guess, elecrical equipment in your country is so unreliable that you throw the main panel switch each time you leave the house. Just in case.

    I bet that's a bitch for anyone who wants to run a server out of his house. I can just see the page posted by the ISP when the server owner is away and the server is offline -- "Sorry, the sysop elected to walk down to the end of the road to pick up his mail as he just saw the postman bicycle off. He expects the system to be available again from the time of his return until he leaves for afternoon tea in the local pub."

    By the way, since your equipment uses 220 volts, therefore uses lower amperage and correspondingly skinny wires, why do you use those big, honking plugs that we'd consider overkill if used to power the New York subway system? Or maybe the electric chair.