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Retailer Refuses Hardware Repair Due To Linux

Posted by kdawson on from the bad-hinge-driver dept.

Tikka writes "Today I visited PC World (London, UK) because my 5-month-old laptop has developed a manufacturing fault: the hinge to the display has started to crack the plastic casing. Anyone in the know will know that this is due to the joint inside, and it means that in time the screen will separate from the keyboard. Repair was refused, because I have Gentoo Linux on my laptop, replacing the Windows Vista that was pre-installed. PC World said that installing Linux had voided my warranty and there is nothing they will do for me. I spoke to a manager, who said that he has been told to refuse any repairs if the operating system has been changed. I feel this has really gone against my statutory rights and I will do everything I can to fight it. I will review comments for your advice."

5 of 1,018 comments (clear)

  1. sigh by Swampash · · Score: 1, Offtopic

    Incorrect section? Check
    Useless "article" with no links? Check
    Posted by kdawson? Check

  2. Re:ahem.... are you sure? by BobPaul · · Score: 1, Offtopic

    Put it in extrans instead of plain text and don't insert
    s.

    That works fine, provided you don't want any formatting. If you want formatting, you'll have to use HTML or PoT and use the entities. AFAIK, the only difference between PoT and HTML in slashcode is PoT inserts <br>s automatically.

  3. Re:ahem.... are you sure? by dwater · · Score: 0, Offtopic

    I was talking about using extrans. It included the
    's and didn't put line breaks in unless I had them.

    I just want plain text....why is that so hard?

    --
    Max.
  4. Big bug!! by annika · · Score: 0, Offtopic

    I'm posting this message, but I'm not this person!!

  5. Re:Their website... by physburn · · Score: 0, Offtopic

    Here's fun, if you search for "you suck", you get microsoft office, student addition.