Slashdot Mirror

← Back to Stories (view on slashdot.org)

Retailer Refuses Hardware Repair Due To Linux

Posted by kdawson on from the bad-hinge-driver dept.

Tikka writes "Today I visited PC World (London, UK) because my 5-month-old laptop has developed a manufacturing fault: the hinge to the display has started to crack the plastic casing. Anyone in the know will know that this is due to the joint inside, and it means that in time the screen will separate from the keyboard. Repair was refused, because I have Gentoo Linux on my laptop, replacing the Windows Vista that was pre-installed. PC World said that installing Linux had voided my warranty and there is nothing they will do for me. I spoke to a manager, who said that he has been told to refuse any repairs if the operating system has been changed. I feel this has really gone against my statutory rights and I will do everything I can to fight it. I will review comments for your advice."

3 of 1,018 comments (clear)

  1. PC World Location #2 by jlbkii · · Score: 0, Redundant

    Can you just reinstall windows vista and take it back another time or to another location? (or buy a mac :P)

  2. Re:It's happened to me before... by icepick72 · · Score: 0, Redundant
    an older version of Microsoft works or some such (this was over 8 years ago, forgive me if I'm foggy on the details) and

    Well we're sure as hell not going to remember your story if you can't so no need to apologize. Good story though.

  3. Linux user wasting more time. by Organic+Brain+Damage · · Score: 0, Redundant

    I guess that's redundant...Linux User and Wasting Time.