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Switch to Digital Television Picking up Steam

Alioth writes "The long-anticipated switchover to purely digital TV began last night in Britain. Although digital broadcasts have been available for a while in most parts of the UK, they have been running alongside the old analogue frequencies. Last night, in the small hours, the analogue signal for BBC2 was switched off forever in the town of Whitehaven in Cumbria. Analog signals are expected to have been switched off over the whole of the UK by 2012. Meanwhile in the states Best Buy has stopped selling analog televisions. 'Best Buy is the first consumer-electronics retailer to report an exit from the analog-TV business. More than 60 million U.S. households currently rely on an antennas or analog cable, and cable operators are required to guarantee their customers will receive broadcast channels until February 2012.'"

45 of 327 comments (clear)

  1. errr by LiquidCoooled · · Score: 5, Interesting

    Why does analog cable have to change?

    Its not like it interferes with the broadcast spectrum.

    --
    liqbase :: faster than paper
    1. Re:errr by RoverDaddy · · Score: 2, Insightful

      It doesn't have to change but eventually the cable companies will want to stop supporting obsolete analog TVs by converting the digital data they receive from broadcast stations to analog (it will just be overhead that costs money, like the phone company supporting pulse dialing now that almost everybody is on tone dialing). The FCC is just requiring cable companies to support analog until 2012 so consumers will have more time to upgrade their home equipment.

      --
      RETURN without GOSUB in line 1050
    2. Re:errr by Anonymous Coward · · Score: 5, Informative

      Cable has to change because the cable companies want to cram more and more digital channels, on-demand TV, and other services (phone, internet, etc.) onto one piece of coax. Analog channels take up space, and why would cable companies want to transmit both a digital and analog version of the same thing if they're not required to?

      It doesn't directly interfere with the broadcast spectrum, but it's not as if it's a completely unlimited resource.

    3. Re:errr by taniwha · · Score: 4, Informative
      because for every analog channel the cable provider removes they can replace it with 3-5 digital ones (or more cable modem bandwidth, or more VOD bandwith or ....) - they also currently have duplication between HD versions of broadcast channels and analog ones

      analog channels are a waste of bandwith - look at one on a spectrum analyzer, most of it is empty - and a lot of energy is in the carrier which doesn't actually carry much information - on the other hand a digital QAM is nice and boxy and busy

    4. Re:errr by Novus · · Score: 5, Informative

      Why does analog cable have to change?

      Its not like it interferes with the broadcast spectrum.
      True. However, converting from digital to analogue may require permission from copyright holders, which your cable operator may not be able to get. For example, in Finland, cable operators were threatened with legal action for converting digital-only TV channels to analogue for rebroadcast in cable networks. Just before the terrestrial analogue TV network went off-line on 2007-09-01, leaving only digital transmissions, a lot of people were concerned about their continued ability to receive analogue TV by cable. After some negotiations, cable operators were permitted to convert the channels that were previously (also) transmitted in analogue form into analogue for a few more months (ending 2008-02-29).
    5. Re:errr by ccs.gott · · Score: 2, Interesting

      I like the way you are going with this. This will hurt poor people. This will help companies like Wal-Marx sell loads of cheap (presumably made in china) Digital sets at the last minute while creating all sorts of unneeded discards of CRTs.

    6. Re:errr by david.given · · Score: 4, Interesting

      They want to know what you watch and when you watch it.

      Not with DVB-T, they don't. It's a broadcast signal with no return path.

      They want to be able to cut off your signal when they feel like it.

      ...hardly different from analogue.

      They want to prevent you from recording what you watch.

      DVB-T digital recorders are ubiquitous here. Alternatively, buy a cheapo DVB card for you PC, and you can capture an entire multiplex in real time --- record thirty-odd channels at once. If your hard disc is hard enough.

      They want you to buy new TVs.

      Or you could just buy one of the incredibly cheap set-top-boxes that plug into your existing analogue TV, for practically no money, that have been advertised here intensively by everyone including the BBC, for years.

      A couple weeks ago I wanted to watch a DVD. And I became slightly enraged at how I couldn't skip those damn publisher logo and copyright crap. It's all because of the digital age.

      That is correct. However, they only have that control over you because you're buying into the whole idea that they have control over you --- you're a willing participant to make it work. If your DVD player won't skip the unskippable stuff, get another DVD player. Practically all decent (i.e. non-name-brand) players will start playing the movie immediately, bypassing all the menus, if you insert the disk into the drive, start it playing, and then press STOP, STOP, PLAY. It's a similar 'hack' to the ubiquitous macrovision disables and region code bypasses. The people who make the DVD players know their customers, and they know who pays them. Alternatively, just plonk the thing in your PC and do whatever the hell you feel like with the digital stream.

      Don't get enraged. Get smart. Digital data gives the content providers lots of control, true. But it also gives you exactly the same amount of control. All you have to do is decide to use it.

    7. Re:errr by solitas · · Score: 4, Interesting
      The cable companies want to stop supporting analog signals now - they can fit eight digital signals in the 6mhz space of one analog channel. They can also fit 7 HD channels in the space of two analog channels. (disclaimer: this info comes from a technerd friend who works for Charter) And, of course, the more channels they can push on you the more they can charge you.

      BUT they don't have to stop supporting analog sets - there'll still have to be a box (theirs) between your set and the head-end no matter what, and the box can output analog channels 3/4 or digital channel [whatever] or NTSC-composite or s-video, or SDI, VGA, or whatever to connect to your TV or monitor & speakers.

      The digital/analog boxes in the field now will last looong past 2012 and the cables would be idiots to replace them as long as they're functioning. Consider: "we're recalling your box, you can either upgrade your set or cancel your account" - consumer ill-will and corporate suicide in the same sentence.

      --
      "It's time to take life by the cans." ~ Bender ("Bendin' in the Wind", ep. 3-13)
    8. Re:errr by aywwts4 · · Score: 2, Interesting

      In my experience it seems like they want to fit 15 HD channels in the space one analog channel.

      A friend got an HD TV, and it looked real bad, so the first thing I did was check all their connections to make sure they were really running HD the whole way, The cable company setup their HD receiver to a giant HD plasma display, over one composite cable. after a search for a few more RCAs to switch him over to component he was running HD but the picture looked even worse. All I did was sharpen the suck in 720p.

      It had digital artifacts that reminded me of Real Media movies, on a 56k modem, back in 2000. When people blinked or their mouths moved the shape of their face updated, but the texture stayed the same, very unsettling. Every reporter had a fuzz around their head that looked like a swarm of gnats flying around them, if the camera moved the whole picture took a seccond to update, and at times of high motion the scroll on the bottom became gibberish with lines overlapping lines.

      Admittedly it was HD, in times of low/no motion it was a real 720p picture. I'm hoping this is just an encoding error on this providers part and not representative of a trend in digital cable.

      --
      Web Developers: Celebrate to our roots! Animated Gifs and Tiled Backgrounds, dont let our history die!
  2. Digital TV works over antenna by fahrvergnugen · · Score: 5, Informative

    The article is misleading. Digital television is still broadcast over the airwaves, and you won't have to give up your antenna or switch to pay-TV services like cable or satellite in order to receive it. In fact, the best way to receive HD broadcasts from the major networks is likely via an antenna, as cable & satellite providers sacrifice quality by recompressing the video streams.

    --
    Even Jesus hates listening to Creed.
    1. Re:Digital TV works over antenna by yuna49 · · Score: 2, Interesting

      I just bought an HDTV about a week ago and experimented with HD reception via an antenna and via direct cable input (from Comcast). My house happens to have an obsolete UHF yagi on the chimney so the quality of reception over the air using the antenna was quite good. When I connected the cable directly to the TV's coaxial connector, I got the same program quality but more digital channels since there were a couple of distant PBS stations that are unavailable via broadcast. I was actually quite surprised how simple it was to add the channels using ATSC; I just connected the cable and told the TV to scan the available bandwidth.

    2. Re:Digital TV works over antenna by Ucklak · · Score: 2, Funny

      It depends. Sometimes the picture freezes and sometimes it drops out.

      With TV stations having 24 hour programming now and the analog TV sets are no longer able to be purchased, I wonder how a remake of Poltergeist would tackle these issues?

      I will miss the white noise from my TV.

      --
      if you steal from one source, that is plagiarism, if you steal from many, well, that's just research.
    3. Re:Digital TV works over antenna by rickb928 · · Score: 2, Interesting

      "cable & satellite providers sacrifice quality by recompressing the video streams:"

      The dirty little secret of calbe & satellite. Nasty nasty nasty.

      Personally, I loathe the MP4 streams they give us so often. Watching a dark background posterize into a single shade of bleagh on a static scene is unnerving. Not to mention the lack of detail. HD was supposed to be HIGH-def. Much of it is being compressed into something almost as good as SDTV.

      Of course, there are some HD channels that give it up in full def. But chances are, you oughta buy a set with a tuner in it. After all, OTA is 'free'. Kinda as in beer.

      --
      deleting the extra space after periods so i can stay relevant, yeah.
  3. End of the World? by Rob_Ogilvie · · Score: 5, Funny

    The FCC says there will be no more Analog after 2012. The Mayan calendar ends in 2012.

    Coincidence?

    --
    Rob
    1. Re:End of the World? by tyrantking31 · · Score: 2, Funny

      I believe that for all intents and purposes the Mayan calendar ended about 1697 A.D. Guess they were off by a few centuries.

      --
      We willna be fooled again!
  4. The problem with digital.... by celardore · · Score: 5, Informative

    When the signal is poor, it becomes next to unwatchable. Comparable with really bad codecs on the PC. With analog and a poor signal, it may have been grainy but was still watchable to a certain extent. Digital has blocks, pausing, sound artifacts and all sorts of other things that make viewing uncomfortable. If you live in the hilly areas of England, consider getting cable - oh wait, they don't offer that because of the terrain?? Oh well.

    1. Re:The problem with digital.... by Fnagaton · · Score: 5, Informative

      When the analogue signals are turned off this will allow a power increase for the digital signals which then reduces digital signal reception problems.

      --
      Martin Piper
      Owner - ReplicaNet and RNLobby
    2. Re:The problem with digital.... by arkhan_jg · · Score: 5, Informative

      Digital signal transmission is currently at 2 to 5% maximum power so that it doesn't cause interference with the analog signal. as the analog transmitters are turned off, they can ramp up the digital transmission power levels to that currently enjoyed by analog transmitters. There will also be much more bandwidth freed up that the analog signals used, allowing more bandwidth (i.e. less compression to start with) for existing channels, and new channels such as broadcasting HD channels in mpeg4 as opposed to the wasteful mpeg2 used for SD broadcasts. The end result will be far more channels, and a far better quality in a given area than analog gave, and even better coverage overall, including areas that can't currently receive digital and only get weak analog signals.

      i can't WAIT until analog is fully turned off.

      --
      Remember kids, it's all fun and games until someone commits wholesale galactic genocide.
    3. Re:The problem with digital.... by Anonymous Coward · · Score: 2, Interesting

      Though if your analogue signal is that bad, you probably already have satellite tv.

      I live in a basement flat (rented from a landlord, not my mother :p), and I receive no worthwhile analog signal. I have a television, but do not receive or record ANY signal. The TV licence inspector visited me, and I showed him my setup. He asked some boilerplate questions, and I have since had it in writing from the TV license authorities that I'm ok.

      TV LICENSING BRISTOL BS98 1TL Tel: 0870 243 0229 Fax: 0870 240 1187 E-Mail: tvlcsc@capita.co.uk Our Ref: TVL18xxxxxx8 28/02/2007 Dear Mr Cxxxxxxe Thank you for your reply to my colleagues' letter, which has crossed over in the post. As you have received a visit from our Officer, and you have let us know that you do not use television equipment, I have now annotated our records to show a set is not in use at your address. We have updated our records accordingly. This will protect your address from mailing, for a longer period than would normally be set at an address, as it has been confirmed that a set is not in use. Some unscrupulous people will use this particular action as a form of evasion. I am sure you will appreciate, we have a responsibility to the Licensing Authority and the licence holding public to be certain of the licensing requirements for each address hence the instigation of the new process. I hope the information above clarifies the situation. Yours sincerely Cxxxs Rxxxxxs TV Licensing
    4. Re:The problem with digital.... by TemporalBeing · · Score: 2, Interesting

      When the analogue signals are turned off this will allow a power increase for the digital signals which then reduces digital signal reception problems.
      Regardless of how much power you push, there will always be people within the viewing area that will get a degraded signal.

      For instance - I currently live within 5 miles of two broadcasting stations. I get neither because of the terrain. Pumping up the signal will not fix that. I also get two other channels - one comes in clear (not sure where it is broadcast from) and the other goes in and out - likely terrain issues too. Pumping up the signal would work somewhat to clear up the channel, but not totally fix the issue.

      Additionally you have other things that cause interference that degrade the signal too. And pumping up the signal will not fix those either. And I am not talking about the simple interference of broadcast bleeding - which, btw, is indicative of someone pumping up their signal too. Power lines and numerous other things cause interference and degrade signal.

      The GP is correct. Analog was good in that if you got some signal you could possibly watch it, but it may not be the best. (You might have b&w instead of color, or crackly sound, but you can watch it.) With the Digital signals any amount of interference will corrupt the stream and you will lose all the content - it 100% or nothing.

      Add to it how much an EMP attack would effect the two - analog would survive, digital would be toast - and there are other repercussions too.

      Oh, and don't forget the DRM that MPAA, RIAA, NFL/NBA/NASCAR/etc, et. al wants added to it - so that they can control what you can and cannot record.

      Yeah - digital TV is the doom of TV. At this rate, we'll be TV free by the time our grand kids (or great grand kids) come around. TV will a blip in history between the 1930's and 2050's.
      --
      Truth is like the sun. You can shut it out for a time, but it ain't goin' away. - Elvis Presley (source: imdb.com)
    5. Re:The problem with digital.... by pilgrim23 · · Score: 2, Interesting

      I really don't CARE. I watch mainly torrents because the shows I am interested in are never ON: "Go Open" out of S Africa,. DL.TV, Cranky Geeks, Way cool documentaries from Sweden, BBC, and Poland, some fine movies from Hong Kong New Deli and Singapore... World Wide shows. You know...the sort of thing that was PROMISED by televison, and started to happen in the 1950s but was immediately crushed: World wide, information flow... That stuff which was squashed by the needs of commercial interests, propaganda machines, government, and NY executives.
      Turning off analog TV (I have a roof top antena) would only stop me from watching the morning weather report. Thankfully, AM radio is still available so. the only looser here is the morning news advertisers...

      --
      - Minutus cantorum, minutus balorum, minutus carborata descendum pantorum.
  5. Sweden just killed the analogue network by Albert+Sandberg · · Score: 3, Informative

    Sweden just recently (yesterday) pulled the plug on the analogue broadcast and going for full digital. The only drawback is that they have focused on the old mpeg2 standard, not the mpeg4 which is required for hd resolutions (norway apparently went the whole nine and went for mpeg4, good for them).

    Although I'm not very interesterd, tv is so overrated anyway, why not focus more on direct, live, content streamable for the net and paid for individually? TV networks is not for all of us.

  6. 2012 now in the US? by Red+Flayer · · Score: 4, Interesting

    They keep pushing back the date of conversion to all-digital in the US... don't be surprised if 2012 becomes 2014 down the road.

    It's funny, I'm holding out on buying a huge-display HDTV until prices drop due to the increased production/sales volume from the forced conversion to digital.

    Every time the year gets pushed back, I spend the money on something else instead... and my understanding is that the deadline is partly due to low penetration of digital sets in the US. Seems like a negative feedback mechanism to me... if they made a deadline and stuck to it, maybe people like me would actually buy a new TV set like the electronics companies want.

    Another thing, pretty tangential, that occurs to me is that forced conversion to digital TV will probably cause more civic unrest than anything else the US government has done lately. Taxes (as always) and TV reception could be the biggest campaign issues of the 2014 midterm elections...

    --
    "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
    1. Re:2012 now in the US? by PCM2 · · Score: 2, Funny

      It's funny, I'm holding out on buying a huge-display HDTV until prices drop due to the increased production/sales volume from the forced conversion to digital.

      Ah, yes! The old "compact disc" strategy...

      --
      Breakfast served all day!
    2. Re:2012 now in the US? by scottv67 · · Score: 2, Funny

      >Another thing, pretty tangential, that occurs to me is that forced conversion to digital TV will probably cause more civic unrest than anything else the US government has done lately.

      Oil is on its way to $100 a barrel, the US has troops and mercenaries (Blackwater) killing people in a "war" in a foreign country and nearly every day, young men and women from the US are being killed in that "war" and you think that the most important thing on people's minds is freaking analog vs digital TV? It's obvious that the money you've saved by not buying an HDTV has been spent with the local ganja dealer.

  7. Nothing will change... by InvisblePinkUnicorn · · Score: 2, Funny

    So the old saying "there's nothing good on TV" will always remain true in the future, whether you have an analog or digital TV... there must be some physical law at work behind this... hmmm...

  8. People Still Watch TV? by curmudgeon99 · · Score: 3, Insightful

    Folks, If you are still watching TV in 2007, wake up. Most of the intelligent people that I know--self included--have quit wasting their lives in front of that machine. It's a waste of your life. They did a study once and found that an asleep person has more brain activity than one watching the boob tube. I quit watching it in 8th grade and my life has been much better for it.

    1. Re:People Still Watch TV? by Rik+Sweeney · · Score: 4, Funny

      Folks, If you are still watching

      Sorry, I'll read the rest later, American Idol is about to start.

    2. Re:People Still Watch TV? by MooseMuffin · · Score: 2, Funny

      I also stopped watching TV in 8th grade and my life has also vastly improved since making the change. Just a few years after turning off the tube I was allowed to drive, see rated R movies, and even drink alcohol. My parents also stopped telling me what to do and when to go to bed, and I could even go to college! Now I have a good job, car, and live in my own place with my girlfriend. I didn't have any of this back in 8th grade when I watched TV, and it makes me wonder where I would be if I had stopped watching in 1st grade.

    3. Re:People Still Watch TV? by maxume · · Score: 2, Funny

      So now you just spend a lot of time stretching right...so you can pat yourself on the back while giving yourself a blowjob?

      --
      Nerd rage is the funniest rage.
  9. Underwhelmed by digital by Experiment+626 · · Score: 3, Interesting

    I'm one of those people still on analog cable, and don't see any reason to switch in the foreseeable future. The cable company charges more for digital, and paying more money to have the same shows broadcast to me via protocol X instead of Y just doesn't appeal to me. Then there are the complications digital brings to using a DVR. CableCard brings more fees and DRM, or you can record the output from a cable box and have to use an IR blaster and all that.

    As someone whose TV is non-HD, digital seems to have all downside and no benefit.

  10. slow migration by pe1chl · · Score: 2, Interesting

    Analog signals are expected to have been switched off over the whole of the UK by 2012.

    Why so slowly? Over here (Netherlands), analog signals have all been switched off in a single night last year, with the final decision having been made only a couple of months earlier. It was a simple matter of "what does it cost to keep the old system running, per viewer, and what is the cost for conversion to digital".
    The fact that operating a digital TV transmitter wastes less energy might have weighed in too.

    1. Re:slow migration by feepness · · Score: 2, Insightful

      Why so slowly? Over here (Netherlands), analog signals have all been switched off in a single night last year, with the final decision having been made only a couple of months earlier. Perhaps because you have about .15% of the land area and 3% of the population to cover?
  11. Cable Companies not eating their own Dogfood. by Zombie+Ryushu · · Score: 2, Insightful

    I actually support the NTSC-> ATSC Change over. I just think the Cable companies should not be allowed to do what they are doing, and make Digital Cable all encrypted. Essentially, I'm in favor of the governments telling the Cable Companies, You MUST send your signal in unencrypted ATSC for the non-premium channels for your paying customers. They aren't doing that. What they are doing is just the the oppisite. EVERYTHING is getting encrypted by the cable companies, and we are ALL being forced to go to the Digital Tier. The Cable companies will be switching off NTSC Some time, but an ATSC won't replace it. That makes me so damn angry you have no idea. Its going to get to where if you want any Cable at all, you HAVE to have one of their boxes and pay the Digital cable rates.

    Otherwise the Cable Company will tell you to go fuck yourself and put up an Antenna.

  12. Re:What are the benefits to consumers? by Ramble · · Score: 2, Informative

    With the analogue over here you only get BBC1, BBC2, ITV, Channel 4 and C5. Maybe one local tv station too. With Digital you get about 70 channels plus interactive plus better picture quality. It's all free but you have to get a set top box (which are subsidised by the licence fee we pay).

    --
    "Oh boy"
  13. That makes sense by clarkkent09 · · Score: 2, Funny

    Didn't Nostradamus also say the world will end in 2012? Now I get it, what he meant by "world" was actually "analog television". Damn translation problems.

    --
    Negative moral value of force outweighs the positive value of good intentions.
  14. Re:Must fight urge to be pedantic... by CheeseTroll · · Score: 2, Funny

    Not bad grammar, just a stutter.

    --
    A post a day keeps productivity at bay.
  15. Misleading conflation by Citizen+of+Earth · · Score: 2, Informative

    More than 60 million U.S. households currently rely on an antennas or analog cable

    In other news, 100% of all logical propositions are either true or false.

  16. Britain's never had analog broadcasts by youthoftoday · · Score: 2, Funny

    We've never had analog TV. It's been analogue since the first transmitters came online.

    --
    -1 not first post
  17. Incorrect by Smorkin'+Labbit · · Score: 2, Informative

    Sweden also uses mpeg4 for the HD channel(s); SVT HD which is the main HD channel on the terrestrial digital net is mostly using mpeg4, although now and again they also use mpeg2 for HD. Same for digital cable; some HD channels use mpeg4, some mpeg2.

    Non-HD channels all go for mpeg2, though.

  18. people don't understand technology by pbhj · · Score: 2, Insightful

    If you genuinely don't believe that people will think "it's digital I need a new telly that can do digital" and that the retailers aren't going to just go along with it and make loadsamoney then you've never come across someone who was going to throw out their computer because it had a virus!

    Is it nice under your rock?

    1. Re:people don't understand technology by sew3521 · · Score: 2, Informative

      If you visit any best buy you will see a 30 second ad ran every 30 min or so that tells you can get a set top box.... A retail store will also make money off set top boxes you have to remember

    2. Re:people don't understand technology by EvilSS · · Score: 2, Interesting

      The converter box vouchers from the FCC should help with this. I imagine the big retailers will be clamoring for them and offering a ton of inexpensive boxes so they can rake in those vouchers.

      --
      I browse on +1 so AC's need not respond, I won't see it.
    3. Re:people don't understand technology by plague3106 · · Score: 2, Insightful

      Right, and the companies making digital to analog converter boxes won't be yelling just as loud, saying how you can "save" your old TV for pennies on the dollar?

  19. Re:Clear QAM is your friend by SeaFox · · Score: 3, Insightful

    Seriously? Ha ha ha ha! Aren't you supposed to be reading from a script right now?

    Actually we don't use scripts in the companies I've worked for (I've worked for three), I would generally avoid them anyway as they sound so wooden and lots of times don't have real solutions to the problems the customers are having. Do you know it's possible for your remote to stop working and have the issue be the converter instead? The part of the box that interprets remote control commands can stop working while the box's front panel buttons continue to function. The solution is to unplug the power to the box for a short while. The remote is fine.

    Or asking someone to unplug their TV from the wall for ten seconds and then plug it back in again?
    ...and I usually wait a full minute for digital boxes to allow capacitors to power down and the head end to fully realize the box is off the network, it's more likely the box will reload from scratch then and solve the issue.

    You lost all credibility with me when you said that you work customer support for a cable company. The only lower life forms are the people who do Road Runner tech support.

    I also do tech support for internet and digital phone, and I grudgingly do sales and billing support. If tech support people have so little credibility with you, I don't know why you'd adopt cable services that virtually guarantee you'll be calling us more often.

    For video, I have people who call because...
    • their box has "lost authorization" for no good reason, sometimes only on certain stations.
    • audio is out of sync with video.
    • digital cable in its entirely is not working (but analog cable is).
    • video service is out (all video service).
    • their cable box remote is not controlling their TV's functions.
    • general reception issues (static OR microblocking to lump digital and analog here).
    • can't order Pay-Per-View/use Video-On-Demand

    Now if we look at this list, these are the seven technical issues I deal with most for video (in no particular order). Three of these issues will effect both analog and digital service. The other four will only effect digital service, though. The audio/video syncing issue will happen most on digital, when it happens on analog it's a station issue (not your cableco). The PPV/VOD can be ignored since it isn't available on analog (analog PPV is leaving if not gone already). None of these issues will effect only analog service, though. This is the basis for my assertion analog cable is more reliable. I can look over the call histories for digital customers and there are customers who call us at least once a month for some service issue. Meanwhile, many of the analog customers go years without calling for a service issue.

    Here's the real shocker, people actually believe there is a difference in the customer service between companies. I really work for an outsourcer, and several of the nations larger cable companies have had support provided by us over the years. So when you call your cable company, we're working across the aisle from other companies' reps. Sometimes your cable provider's direct competitors. Also, employees are transferred between these companies quite often, a few work for more than one at the same time (at different hours). If there is difference in the kind of care you receive between providers, its pretty much dependent on how much access those reps are given to the billing/tech systems, and what company's policies are.

    Believe me, we generally are on your side when you call for credit on some issue that was small in the grand scheme of your monthly service but large in your viewing habits, but we can't always grant credit because we aren't allowed to.