iPhone Signal Strength Problems In the UK
An anonymous reader writes "British iPhone users, who bought the Apple phones when they went on sale in England on Nov. 9, are reporting persistent problems with signal strength on O2, the UK's only iPhone service provider. The complaints started only 2 days later. InfoWeek blogger Alex Wolfe says there's a debate as to whether O2 or the iPhone is at fault; it appears to be the handset, which is unusual since US users haven't reported similar problems. Some 02 customers report that getting a replacement phone fixes things; others have had to do a software restore back to version 1.1.2 of the iPhone software."
A company (don't know which one) has made / is serving a product that has some problems. These problems should be fixed soon, if the company (companies) knows what's good for it (them). In the meantime, nothing too terrible has happened as a result. This is newsworthy why?
FWIW, my sister has an iPhone and tells me that the reception is noticeably worse than her previous phone (a Razor, I think).
GSM in the US runs on a different frequency than most of the rest of the world - could be the phone is optimised for the US freqs ... there may be other stuff - I know when I visit the US my phone's battery lasts about 1/3 as long as elsewhere - don't know whether the US environment is noisier and needs the phones to shout louder or it's just not as efficient at that freq
I've had an iPhone since they were launched here in the UK and I cannot honestly say I have experienced any signal problems and if anything I get better voice quality on the iPhone than my previous phone (w810i).
I'm not exactly in a major metropolitan area either, out here in a commuter town in the South West, but my signal strength hasn't really been a problem - I'm always able to make calls or connect via GPRS or EDGE, so I'm pretty much happy at the moment. I've travelled a bit as well in the past 2 weeks and I've yet to experience signal loss, even out in the country side.
So they just can't resist throwing it out there so the haters can bash it and the fanboys can defend it. ;)
Could we please do away with iPhone this and Apple that?... I'm kind'a tired of it. We got it, it's the hype... but damn, what's next... "IPHONE GETS SCRATCHED"... why is iPhone so important? Tons of other tech products have tons of problems. Can we please have some REAL News?
You could a: go outside for a bit or b: disable apple related stories. if theres something really important thats apple related then you'll find out from elsewhere.
For any Americans reading this that don't know what I'm talking about, let me put this in Slashdot terms:
UK != Britain != England.
Cunts.
I'd not noticed before, but the "Slashdot" logo at the top of the page says "Sometimes you have to go outside" for mobile stories (so I think that means this isn't an Apple story).
The problem with these "smartphones" is that even though they look like a computer, have the same software of a computer and act like a computer, they are nothing but walled gardens at most (those running Linux aside) then you take Apple who releases "updates" to stop people from freeing their iPhones. Take all these together, and you have a recipe for disaster.
There is no "disagree" moderation, and troll, flamebait and overrated are not valid substitutes
It'll be the fog... probably.
Do you read every story on slashdot, regardless of content? I skip anything that doesn't interest me. It never occurred to me that that might be an innovate strategy unknown to other readers.
If it only effects a couple of people, it is not a story.
You would need at least 03 customers before this should make a headline.
I'll take a BT/PSP fon over the iFon any day of the week, and twice on Sunday, TYVW.
http://news.bbc.co.uk/1/hi/technology/6683231.stm
And while we're on the subject of Wi-Fi fones, if anybody's paying attention, T-Mobile can catch the iTards with their pants down:
http://www.theonlyphoneyouneed.com/
Put that together with the PSP/2 and they'll eat Steve Job's lunch.
Have A Great Day, bitches.
I have just received word that an iPhone has been scratched. In depth coverage with Commander Taco to follow...
Honestly, I haven't seen this kind of slashdot fervor since OMG PONIES!!! That was definitely a new low.
Only someone who hasn't seen the Itchy and Scratchy movie would say that. Lets get him!
Wayay man, fog on the Tyne. Alreet.
You can block Apple stories in your preferences. Or you can ignore them. These are but two of the many bold strategies for avoiding stories you don't like.
" went on sale in England on Nov. 9" Just FYI, the UK isn't just England, it's got Scotland, Wales and Northern Ireland in it too. Hence 'United Kingdom'.
OK, listen up guys.
What are you discussing now is actually the designer feature thoughtfully provided by Steve Jobbs himself.
Imagine, just imagine - you're listening to the iTunes music on your iPhone. Do you want to be distracted in such a wonderful moment? No!
*Especially* not by a phone call!
"16MB (fuck off, MiB fascists)" - The Mighty Buzzard
Verizon is already planning commercials to take advantage of this.
"Can you hear me now? Bloody hell!"
*puts away iPhone, pulls out 1985-looking monster*
"Can you hear me now? Ace!"
*drinks cup of tea*
02 --> O2, or vice versa. I'm too lazy to look up the correct version.
Seriously, most people have "smartphones" (obnoxious term) that already outclass the iPhone in most areas (and no, not having buttons is not better if your life revolves around texting...). The iphone looks good in the american mobile phone market, but the american mobile phone market is a travesty.
The iphone, while being exceptionally heavily marketed, has already been deemed uncool in the 18-30 age group. Seems to be mainly older people who buy it, more susceptible to the advertising that it's "hip".
"thers have had to do a software restore back to version 1.1.2 of the iPhone software" is a telling statement, UK iPhones come with 1.1.2 out of the box - no one would need to do a software restore BACK to this version unless they had unlocked it (which currently requires downgrading the software to 1.1.1).
Isn't it possible that if UK users are applying patches/firmwares intended for US iPhones (since that's where it would appear the jailbreaks/unlocks originate) then there may well be a difference in GSM configurations?
Also how many of these users bought their phones from the US? Does anyone know for certain whether or not there are NO hardware/software differences between US and UK iPhones?
bloody geordies
Seven puppies were harmed during the making of this post.
More than 1/3 is not "so few".
(Here's how I figured out the 1/3 bit from "110 million".)
Nope - O2 have good coverage throughout Britain. The iPhone has poor receive sensitivity and low transmit power compared to other models. It's an overpriced piece of junk.
Is that the UK is more 3g then eage and the iphone is EDGE only?
I have a O2 phone (XDA Mini S in fact) I have had pretty good coverage everywhere (not yet found an area where I couldn't get a signal) and my phones reception quality isn't that great when compared to most phones (my Orange m500 using a O2 sim card had a much stronger signal in the same areas.) In the UK the big phone operators Orange, Vodaphone and O2 have around 98/99% coverage of the UK for 2.5G phone and 3G coverage is increasing rapidly (I believe its over 70% coverage.)
The issue isn't the operator.
Yes, I know you think the iPhone is an over-hyped piece of garbage. I don't. I'm quite happy with how absolutely customizable it is (unintentionally, of course) and I'm thrilled it has a giant screen instead of ugly tiny plastic buttons. I haven't had problems with it and yes, I'm sad that Apple has to be so protective of the OS and such also but that doesn't mean that the device doesn't have merits.
And honestly, calling other devices as usable as it is a little ridiculous. Though I'm in complete agreement that it's not as revolutionary as Steve would like it to be.
In Britain there's laws covering how long the suppliers have to change a number. If you move to a new supplier and it takes more than a week for them to transfer your old phone number to your new SIM there's some big fines waiting for them. Makes changing supplier a lot less hassle. I would imagine there's similar laws across Europe, not sure about the US...
Heh. I post a message that doesn't put Apple down and it gets moderated down. Typical Slashdot. If it doesn't denigrate Microsoft or Apple, it must be modded down! Well, karma was meant to be burned, not saved.
Feh!
Bearded Dragon
Just about any phone will get you better call quality than a Sony Ericsson. They're atrocious! The best call quality you can get is from the NECs, but they have poor battery life. I'd be shocked if the iPhone didn't sound better than a Sony Ericsson.
die
> it appears to be the handset, which is unusual since US users haven't reported similar problems. Some 02 customers report that
> getting a replacement phone fixes things; others have had to do a software restore back to version 1.1.2 of the iPhone software."
It is not strange. I personally assume that the UK phones use GSM and the US phones do not, so they transmit over two completely different schemes. It is sad that this point was missed by the author of the article. Althoug I am not an expert, i remember that GSM is more sensitive to certain Problems.
You're a tool. 3G refers to the UMTS/HSDPA (and losely EDGE though it's considered only 2.75G) part of the signal used for data transfer. The part of the signal used for voice is always plain standard GSM. A GSM phone from 10 years ago is just as usable today for voice. The only part that has been evolving is the data services.
I just wasted your mod points! HA!
Actually, UK iPhone users have noted that their iPhones seem to be missing .5G.
"Things are more moderner than before- bigger, and yet smaller- it's computers-- San Dimas High School football RULES!"
The iPhone has two processors each has it's own firmware. The iPhone software is at 1.1.2 - it controls the functions of the screens, programs, the touchscreen, etc. The iPhone baseband is either 3.9, or 4.6 - it controls the radio, WiFi, bluetooth, etc. The two processors talk back and forth using highspeed Hayes modem AT commands. :)
.TIFF exploit should you want to. But to do anything to radio reception, you would need to change the baseband firmware. Currently no one knows how to downgrade the baseband software.
Downgrading the main 1.1.2 firmware only changes the software - so you can reenable the
There's details in this thread:
http://www.hackint0sh.org/forum/showthread.php?t=16571
In a nutshell, anyone downgrading their software to 1.1.2 or 1.1.1 or lower and who says they experiencing better cell phone reception is working under the placebo effect, because the firmware they are downgrading doesn't affect the radio at all. And no one knows how to downgrade the baseband firmware - or if they do, the technique isn't being publicized.
As far as reception, on T-Mobile in the US, my reception has generally been good. There's a bit of a funky "bug" that I've seen that if the reception is low or "no service" and you move into an area with service, it takes the phone a while to recognize this. So if you are in an underground tunnel and have no reception, then when you leave the tunnel it can take minutes for the iPhone to notice it has service again. This may be a "feature" since they are trying to save power or something, but it can be annoying to wait 3 minutes or more for the iPhone to decide it has service. There's also a rare odd effect that the phone will think it has all 5 bars, but will, in fact, have no service at all. Any time I have either of these issues, they correct themselves with time - or I can just power down the phone.
While metal is shiny and slick, when it is too close to an antenna, the bandwidth decreases. So the antenna designer has a choice of which frequencies to focus their design effort. Since their initial target market was the USA, they probably targeted GSM850 (AT&T's GSM network). From the antenna photos, the GSM 1800/1900 part of the antenna is the part closest to the battery/metal covers, which further degrades performance in this band. One of the earlier replies said their iPhone worked fine in the country-side of the UK. This is most likely due to the GSM850/900 part of the antenna being furthest away from the battery/metal covers.
iPhone disassembled:
http://www.ifixit.com/Guide/iPhone/Communications-Board/105/8/Page-7/Communications-Board
One can see a small little cable going from the RF Module to the antenna. In almost 99% of the GSM phones on the market today, the antenna is right next to the RF Module. This is to minimize the RF losses between the RFIC and the antenna. By using a cable, significant losses are introduced into the system by both the cable and the miss-match at both ends of the cable. The antenna is also at the bottom of the phone and is more likely to be covered by the user's hand (further decreasing sensitivity); though there are quite a few phone on the market with antennas at the bottom--it is how they get around the SAR limits which are specified as the peak radiation a user receives next to their ear (the mouth area is not measured in the FCC/EU tests.
So, while from an anecdotal perspective, it appears the iPhone has random sensitivity issues; from an antenna engineer's perspective however, it is no surprise why the iPhone has lower performance than most phones (but would still have similar performance to other phones with poor antenna designs--of which there are several for different reasons than cable losses).
If you are interested in reading more technical reports about antenna performance in mobile phones, go to the following website:
http://antennas.astri.org/antennas_mirror
PDF Password = astriantennas
Actually I think the text messaging on the iPhone is great. Way better than any other phone I've tried, and I spent like 4 hours in a Sprint and AT&T store playing with different phones, plus playing with my friends phones. I find that typing isn't a problem at all, and is actually easier because of the way it auto-completes words. Also, I don't have to press the same button four times to get the "s" letter. A lot of different people have agreed that the iPhone keyboard thing is more of a non-issue. I do wish I could send pics and videos, and I'd like to be able to send a text to multiple people. I also wish it had smiley faces. I think all of these things will be addressed in the future through updates, which most other phones can't be updated in this way.
Seriously, most people have "smartphones" (obnoxious term) that already outclass the iPhone in most areas (and no, not having buttons is not better if your life revolves around texting...)
I've heard this from every idiot that's only used the phone for two minutes, and has their head buried so far up their own asshole that they really want to remain cooler in the gadget-space than someone who already has the coolest mobile gadget in the market today without exception.
The fact is, you need to get just a little used to the self-learning text auto-correction and just type. You'll get faster and more accurate, and the text engine will learn your more personal jargon-ish words including people's names and whatever else. It's easy to see the iPhone as far superior for texting by anyone who's used it for some time because the fact that you dont need to apply as much pressure as an actual button means that you can move even faster. Text entry on the iPhone for someone who's been using it for a while is simply divine, and although I'm not a heavy text user, I've beaten every text entry speed challenge made by friends and whoevers that think that they're texting gods and "need to stay with their blackberry because they're too uber".
Those people that come up with crap excuses as to why their old gear is still the best really do shit me to tears... but I really do appreciate that the iPhone text messaging complaints help me identify these people quicker than usual, just another iPhone feature: "wannabe tech-snob more-holy-than-thou head-up-ass finder"... now if only this feature was integrated with Google Maps, then I could stay well away from these fuckers!
I was in the UK from 11/17 - 11/21 with my US AT&T iPhone - it roamed almost exclusively to O2 and worked great, I never had a problem - this was mainly in London.
That could be true for some networks, but not the GSM/UMTS network I use. I set my phone to use only 3G service; consequently, all voice calls go over the UMTS network. Even without forcing the phone to use 3G, the majority of my calls went over 3G. By default, UMTS/HSDPA service is preferred and GSM/EDGE is used when UMTS is unavailable.
And this is going to be the case on any network that expands GSM and UMTS coverage alongside each other (well, if you discount advances in radios, new frequency allocations, and new codecs.) However, there's nothing preventing an operator from expanding coverage with 3G only.
I can't speak for the Australia market, but it's not unheard of for carriers to transition from one technology to another incompatible one over the course of a few years - the US's largest carrier being one example, with most of its customers using technologies other than GSM ten years ago.
I think that is that maybe the iPhone only and not EDGE is or eage is or 3g is, right?
Gets a pretty strong signal in most places. I can compare side by side with a Razor (v.1), SE k610i, Nokia 6300 and an HTC Trinity (Orange branded). The iPhone actually gets a better signal than any of them (the Razor and k610i are by far the worst). My house is in a bit of an Orange black spot and there are parts of the house only the iPhone gets a signal. The iPhone is running 1.1.1 (AnySim 1.1) which I upgraded from 1.0.2.
I have an iPhone running on Orange as the service provider and I get great signal, most 5 bars wherever I go, not exactly scientific, but O2 has a reputation of being worse overall coverage of the UK than most of the other large players, another great reason that Apple needs to offer an operator non-exclusive iPhone. Same as in the USA, there are outlying areas of the country that some cell providers simply don't provide good service to, where perhaps smaller companies or different operators do. In the world of cellphones, one size cannot fit all.
Whatever...
The O2 home page says it all:
http://www.o2.co.uk/
It no longer features an iPhone on half a page. There is a Sony there instead. Nuff said.
Baker's Law: Misery no longer loves company. Nowadays it insists on it
http://www.sigsegv.cx/
Two years ago I would have completly agreed with you, Orange's reception in the south west was unmatched (so everyone in the south west I knew owned a Orange phone) but in the last two years reception has been decreasing in the area. An example two years ago I bought a Orange M500 I had a signal strength of 5 bars in my old house. I gave the phone to my dad who is still with Orange and all of the Orange phones he's tried (Motorolla V3i, Sony Erricson w800i, M500) are no longer able to get any signal in the same house. Orange is probably the one company thats going backwards here where as O2's coverage is now excellent (T-Mobiles used to suck but is quite good these days.) That original house is in Plymouth I'm now living in Sherborne just outside Yeovil my O2 phones gets a decent signal everywhere (except one area) my mates with Orange phones tend to lose all signals within houses have the same blackspot I do.
The again I am quite bitter with orange ever since they refused to continue on my contract told me I would have to pay twice the price for less minutes/texts and be a racoon or something and wouldn't match O2's deal (only the tip of the ice berg of the bad service they gave me over two years.)
I abandoned O2 for Vodafone because the O2 coverage was terrible where I live (a suburb of London); no signal at ground level, I was able to get a weak signal by the window in one bedroom. Coverage isn't so great.
But aren't we on a different frequency here in ths UK? It would be quite easy for the UK experience not to be the same as the US experience.
Quidnam Latine loqui modo coepi?
By the time you're blocking half the stuff that appears on /. lately, the site is simply not worth the visit anymore. Sometimes i feel the people running this site simply don't care.
Poor receive sensitivity? Maybe. Phones only have to do better than -104dB to pass FTA testing, per 3GPP TS 45.005 . But the best performing phones can achieve up to -111dB for low bands and maybe 1dB worse for high bands.
Low transmit power? Not likely. 3GPP specs in link above (see section 4.1.1) dictate that handsets must be within 2dB of target output power under normal conditions (room temp, nominal battery voltage) and 2.5dB under all conditions. All handsets are calibrated on the manufacturing line to meet output power targets, and manufacturers typically calibrate each power level to [target - 0.5dB].
A simile is like a metaphor. A metaphor is a simile.
I've had nothing but problems with Vodafone, basically they promised me a £160 credit (which I have in writing) but it never materialised. They deny ever having agreed to the credit. I stopped using the SIM and I canceled the direct debit. They're threatening to take me to court. Bring it on, I've got all the proof I need. If they've got any sense they will drop the case as I have advised them to do.
And of course you haven't fallen victim to the hype either, have you? (answer: you have, because you're reacting negatively against it.) It's highly unlikely you'd be posting on slashdot about say.. the new Nokia's limitation: crap screen, poor UI, poor usability.. hey but its got 3G and the iphone currently doesn't, so the latter must be 'teh worzt thing evah', right? Grow up.
Realise you're just as much a victim of hype as those who you claim were 'suckered' by the advertising.
(oh and when the SDK somes out, that'll be the end of the MMS gripes- once that and the 3G 'problem' have been addressed, what are you going to say then?)
The iPhone is quad band GSM, which means it uses two frequencies common to the US and the two common to Europe. If it were tri-band GSM, it might make sense that it would have better reception in the US or EU, but it appears that frequencies don't explain why there would be differences. In almost every market, different providers offer different levels of service, so the best provider in one city might not be the best in another.
In the hyper reactionary coverage of the iPhone, it's easy to write off complaints that don't offer some substantiation. If it had problems receiving a signal, I'm sure CNET would have jumped all over it in the US over the last few months. They've been desperately trying to overturn anything from Apple for years, and have no problem inventing problems with products.
I'm in the UK on O2. I've a phone that (a) supports EDGE and (b) is almost exclusively used for data rather than phone calls.
A couple of points:
1) It seems that O2 are still in the process of upgrading their network to support EDGE. What tends to happen while this is done is that GPRS data support goes away (you can still make actual phone calls though), then EDGE comes on, then goes away again (several times).
Some parts of the country seem to have settled down, some are being actively upgraded, and some yet to start. I was Burton on Trent earlier today and teh mast(s) covering the South of the town were being done at around 3pm.
If someone's just been to a shop and bought a new phone, they're going to notice stuff like this going on and quite probably be annoyed by it. It doesn't mean that there is or isn't any inherant problem with o2 or the iPhone - it's just "stuff that happens". Voda went through a series of network upgrades earlier this year that annoyed a few people too.
2) Different phones (even similar generations from the same manufacturer) vary greatly in their ability to deal with low-signal situations. For example, if I drive across the Peak district (mildly hilly bit in the middle of England) with a Blackberry 7130, it'll lose coverage at various points. With a Blackberry 8700, it won't. These two phones are pretty similar and run similar software - the main difference is that the 7130 is slightly smaller, and I suspect that it's given the designers less room for manoeuvre over the aerial arrangement.
The Reality Distortion Field is too weak in the UK because Jobs is too far away.
September 2011: Looking for Cocoa/iOS work in Boston area Cocoa Programmer Quincy, MA
Jobs did not claim a single thing about the iPhone that it does not do. Which is a stark contrast to most other tech companies.
Also, walking in water does not seem too hard to me to begin with.
You post flamebait and it gets modded down. Seems to me the system works.
What else than flamebait would you call your post? Let's see:
"If Jobs had not made so many proclamations about the ability of the iPhone to walk in water"
Show me one single claim Jobs made about the iPhone's abilities that is false.
I have an unlocked US iPhone on O2 and my house mate and one of my colleagues have a locked UK iPhone on O2. I definitely get better reception and EDGE coverage than both of them. No idea why, but hints that it's the hardware or possibly firmware. I'm on Firmware 1.0.2
I didn't realize that your were FORCED against your will to read any Apple/iPhone stories. Terrible. Contact Amnesty International or something.
It doesn't mean much now, it's built for the future.
To have a right to do a thing is not at all the same as to be right in doing it
Erm, the standard frequencies in Europe are actually different from that in the US (which adopts mainly 850).
"I decided I could write something better than everything out there in two weeks. And I was right." - Linus Torvalds
I have used all the major UK networks and have found consistently that O2 is the least reliable and worst coverage of all. Vodafone tops the charts in my opinion followed by Orange and T-Mobile. Although O2 has a good coverage area there sems to be poor quality in the network itself which results in dropped calls and such like.