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Information Overload Predicted Problem of the Year for 2008

Wired is reporting that information overload is being predicted by some analysts as the problem of the year for 2008. "'It's too much information. It's too many interruptions. It's too much lost time,' Basex chief analyst Jonathan Spira declared. 'It's always too much of a good thing.' Information overload isn't exactly new, but Spira said the problem has grown as technology increases societal expectations for instantaneous response. And more information available, he said, also means more time wasted looking for the right information, whether in an old e-mail or through a search engine."

33 of 146 comments (clear)

  1. you should welcome it. by User+956 · · Score: 5, Funny

    Information Overload Predicted Problem of the Year for 2008

    Correction: Information Overlord Predicted Problem of the Year for 2008.

    --
    The theory of relativity doesn't work right in Arkansas.
    1. Re:you should welcome it. by Anonymous Coward · · Score: 3, Funny

      Correction: Information Overlord Predicted Problem of the Year for 2008.

      Correction to the correction: Information Overlord Overload Predicted Problem of the Year for 2008.

      I've been saying for years that we need to stop spawning more overlords, but would you people listen? Of course not.

    2. Re:you should welcome it. by BlueParrot · · Score: 2, Funny

      Kekekekekeke Orwell rush.

  2. Using a search engine is too hard? by gurps_npc · · Score: 2, Insightful

    I mean really. My email is overflowing, but a search finds stuff right away.

    --
    excitingthingstodo.blogspot.com
    1. Re:Using a search engine is too hard? by ILuvRamen · · Score: 2, Insightful

      I think they're talking about how we're not gonna be able to handle sitting on our butts eating ramen and reading 6 e-mails instead of 3. I know I get pretty frazzled when that happens cuz then it's just anohter 3 minutes between me and Oblivion (the game) Seriously, if we're not infomation overloaded already with the insane amount of advertising everywhere plus the level of technology currently available then we're not going to be. If you don't want stock updates stalking you on your mobile phone, don't sign up for it. If you don't want to look up something on wikipedia, don't. Is it that hard?

      --
      Google's Super Secret Search Algorithm: SELECT @search_results FROM internet WHERE @search_results = 'good'
  3. This is a really old story by smittyoneeach · · Score: 4, Informative

    But the answer was revealed recently over on
    Why the Coming Data Flood Won't Drown the Internet:
    http://slashdot.org/comments.pl?sid=392492&cid=21737872

    --
    Get thee glass eyes, and, like a scurvy politician, seem to see things thou dost not.--King Lear
  4. not necessarily information overload by yagu · · Score: 5, Insightful

    This problem isn't necessarily an overload of information. It's just a transformation. From the article:

    Workers get disoriented every time they stop what they are doing to reply to an e-mail or answer a follow-up phone call because they didn't reply within minutes. Spira said workers can spend 10 to 20 times the length of the original interruption trying to get back on track.

    These disoriented workers just found their new diversion. Workers are mostly effective, or not effective. Effective workers long ago folded the explosion of information into their daily work flow and are mostly more efficient because of it. Ineffective workers can now use and point to e-mail as their nemesis preventing them from being efficient and getting work done.

    But, before the (alleged) explosion, ineffective workers had minesweeper and solitaire. Before that they had a water cooler and last night's shows to talk about. Before that it was real solitaire with real cards.

    Yes, the information is overwhelming, but it's mostly easy to filter. I have found anecdotally that even with the exploding amount of information, that not only is it not overwhelming, it's more topical and current than ever possible in the past, and it's actually more easily searched than in the past. If any of you out there remember the old days of writing research papers, it was far more difficult to gather all the necessary research and organize when the only option was the local library, or if you were lucky and in college with a computing center, the other option was the time-share terminals in the computing building.

    As for interruptions and avoiding them, it's easy enough to minimize e-mail interruptions -- establish and stick to an e-mail policy. If you don't want to be interrupted, don't allow people to interrupt you.

    1. Re:not necessarily information overload by UncleTogie · · Score: 5, Insightful

      Workers get disoriented every time they stop what they are doing to reply to an e-mail or answer a follow-up phone call because they didn't reply within minutes. Spira said workers can spend 10 to 20 times the length of the original interruption trying to get back on track.

      Which is why I'd recommend against hiring employees that can't focus. Really, at any moment I may have to stop in the middle of PC repair {5 PCs on bench at current}, answer questions from anyone that calls/comes in, keep documentation current on our projects, handle any urgent incoming email/faxes/requests, and even a bit of sales if our sales force is out of the shop. It can get intense at times, but is FAR from anything I'd come even close to calling "disorienting".

      If you've not a mind for the business you're in, then you're out of your mind for working in a field not suited to your abilities.

      --
      Don't tell me to get a life. I'm a gamer; I have LOTS of lives!
    2. Re:not necessarily information overload by Red+Flayer · · Score: 4, Interesting

      Hmm. You make a valid point about effective employees, but I think you're missing something quite important.

      As a business owner or manager, one of the things you need to improve is employee effectiveness. I've managed individuals that are off-the-charts effective when uninterrupted, but easily get lost in the crush of emails. These are usually the people-pleasers. If I send them an email requesting A, B, and C, they'll deliver promptly and thoroughly. But if in the meantime they have received an email requesting D, E, and F from someone else, they run into problems because they can't deliver A through F promptly AND complete their normal workflow.

      There are a couple ways of dealing with this. One is to establish priority controls on workflow. Another is to route all requests through their manager. A third is to establish an SLA that gives the employee a better guideline for when a response is expected.

      In no way does this mean that the employee is an ineffective employee -- it just means that they are ineffective given their nature and the nature of the work presented to them.

      My point, really, is that some good employees handle the "information overload" well, and some don't. The trick is to work with your staff's strengths and weaknesses to maximize their effectiveness. Yes, there are people who truly are generally ineffective -- but that's a hiring issue. Usually ineffective employees can be made effective through competent management.

      --
      "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
    3. Re:not necessarily information overload by Kjella · · Score: 2, Insightful

      As for interruptions and avoiding them, it's easy enough to minimize e-mail interruptions -- establish and stick to an e-mail policy. If you don't want to be interrupted, don't allow people to interrupt you. I find the combo attacks the worst, the kind that either send me an email and tell me "Could you look at the case I just sent over?" or just try to steal me away "Can you come over for five minutes and look at this?" and usually if you're already in the "interrupted" state everyone else see it as their chance to jump at you too. While it wouldn't really work with support hours, I've found that you need some sort of pacing - work concentrated one hour, solve various tidbits one hour, work concentrated one hour again. If I handle every interruption, even just to say I'm too busy now and take notes on what to do later, I hardly get any of my long-term work done, and it's not because I'm inefficient in the least.
      --
      Live today, because you never know what tomorrow brings
    4. Re:not necessarily information overload by Sczi · · Score: 2, Insightful

      Writing software.

      This. There's nothing quite like being really in the zone, 8 loops deep in a complex routine, when the phone rings, and some boob says "hey bro, not to interrupt, cuz I know you're busy today, but can I ask you a quick question?" Maybe it's important, maybe it's not, but it sure is frustrating.

  5. I for one... by Daltin · · Score: 3, Funny

    welcome our new information overlord. Wait, I read that wrong.

  6. False link! by N3TW4LK3R · · Score: 2, Informative

    Parent is another Minicity-link !

    1. Re:False link! by N3TW4LK3R · · Score: 2, Interesting

      I got modded off-topic. Which is funny because I was the one who modded this comment off-topic yesterday and got flamed for it!
      After the flaming replies, the poster got a +5 Informative for doing EXACLY what I'm doing here.
      I was actually sorry that I'd moderated the comment badly. Heh.

  7. God damn it! by i_liek_turtles · · Score: 2, Funny

    The year Linux finally is ready for the desktop, the internet goes and overloads!

  8. Action Item #1 by ch-chuck · · Score: 2, Funny

    Cancel subscription to Wired, that'll take care of a large part of it.

    --
    try { do() || do_not(); } catch (JediException err) { yoda(err); }
  9. I have information underload by JeanBaptiste · · Score: 2, Interesting

    At my job I quit checking voice mail and only read emails once or twice a day. Sure does piss off management but it makes my life easier.

  10. Evolution... by fahrbot-bot · · Score: 3, Funny
    But, before the (alleged) explosion, ineffective workers had minesweeper and solitaire. Before that they had a water cooler and last night's shows to talk about. Before that it was real solitaire with real cards.

    Now it's /.

    --
    It must have been something you assimilated. . . .
  11. Unintentionally, ... by foobsr · · Score: 3, Insightful

    ... the article gives an answer:
    TFA: "also means more time wasted looking for the right information"

    If looking for the 'right information' is considered 'waste of time', how do you think 'deciding which information is appropriate', i.e. actually thinking (no outside activity to be observed, mind that) is valued?

    Much better to quickly produce a dupe of some blurb to add up to overload.

    CC.

    --
    TaijiQuan (Huang, 5 loosenings)
  12. New Headline by hardburn · · Score: 4, Funny

    Wired Editor Attempts to Fill Whitespace

    Fixed it for you.

    --
    Not a typewriter
  13. Not Really A Problem by Roxton · · Score: 2, Insightful

    Modern messaging is an incredibly effective. If too many people are requesting your time, that doesn't necessarily mean it's time to change your communications medium. You may have taken on too many responsibilities.

    I find that people have a tendency to overestimate the volume of work they can handle. That said, there's definitely something to the notion that you shouldn't bother someone unless you have to. If you find yourself frequently disrupting someone's work (or find yourself frequently disrupted) out of necessity, however, then you need to reassign responsibilities, put those responsibilities on the chopping block, and/or get help.

  14. Information overload, man! by BitwizeGHC · · Score: 3, Funny

    Johnny Mnemonic: Yeah, the Black Shakes. What causes it?
    Spider: What causes it?
    [points to various pieces of equipment throughout the room]
    Spider: This causes it! This causes it! This causes it! Information overload! All the electronics around you poisoning the airwaves. Technological fucking civilization. But we still have all this shit, because we can't live without it. Let me do my work.

    --
    N4st0r, trixx0r h0bb1tz0rz! Th3y st0l3 0ur pr3c10uzz!
  15. Re:Minicity ?? by ideonode · · Score: 2, Insightful

    That's interesting - almost like a way of scoring trolls - the bigger your minicity, the bigger the jerk you happen to be. All they need now is a way to incorporate a Rickroll in there to demonstrate their douchebaggery further.

  16. Slashvertisement? by Futurepower(R) · · Score: 2

    Quote from the Slashdot story: "... Basex chief analyst Jonathan Spira declared."

    Quote from the Basex web site:

    "Basex reaches the key decision makers in the Collaborative Business Knowledge space."

    I know that many people don't speak Corporate Robot Language, so I will translate: "We are really, really bored with our jobs. We don't like technical things, or have any respect for technically knowledgeable people. However, to make ourselves seem more important, we adopt technical-sounding expressions, and pretend that they are meaningful."

    I'm guessing that the New York Times got paid for that article, and so did someone at Slashdot.

    I would love to see the "Collaborative Business Knowledge Space". I'm guessing it is about one centimeter square and is guarded by one old cockroach.

  17. How to deal with information overload by Malevolent+Tester · · Score: 2, Funny

    A guide to ensure an information overload free 2008:

    1) Don't give your manager more information than you have to. "Good morning" should be sufficient for the day. He's got a lot on his plate, and doesn't need to know that you've had no work to do for the past month.
    2) Don't tell anyone where you're going when you go for a meeting, or whom it's with. That information could be just one bit too much. In fact, don't force the admin staff to check if there's a room available. Go down the pub for the meeting to stop them from having to schedule anything.
    3) 90% of the office emails are going to be a waste of time - however, if you check them to find out, you'll get sucked into dealing with them. Instead, create a rule that randomly deletes all but 1 in 10 of the emails you receive. Statistically, this will be the important one.
    4) Timesheets. Surely the classic example of information overload. Just pick a random job code and fill in all your hours with that. You're in (well, provided you aren't following #3 too closely) and that's what counts, right? The beancounters will thank you one day.

    I hope this guide gives you all a productive and useful 2008.

    --
    If you haven't made a developer cry, you've wasted a day.
  18. Re:Obligatory welcome by XHIIHIIHX · · Score: 2, Funny

    In Soviet Russia, You overload information problem. Duh.

  19. So basically by moogied · · Score: 2, Funny

    More IT jobs will be created in 2008? Wow.. what a suprise. Oh. My. God. Christ almighty, does every year need to have some HUGE problem?

    --
    So basically, -1 troll/offtopic is really slashdots way of saying "I hate that you thought of something before me."
  20. ... if you know the exact wording by Moraelin · · Score: 4, Insightful

    Search finds the right stuff, if you remember the exact wording. Now look through 1 year old emails, looking for one where you only vaguely remember even the topic. Like, "I think the boss told me to do it that way."

    Let's see, a search for the program name... nope. He must have thought it's obvious what project I'm on. Let's detour through Bugzilla and look up the bug number. Some time later, ah-ha, I have the bug number. Search for that, nope. Repeat ad nauseam.

    The problem is that even remembering something by a synonym, still throws simple search off. Completely. Now let's see, in how many ways can you say "bug". Well, there's "bug", but then there's "flaw", or "defect", or even "problem", etc. So did the boss say it's ok to ship with known "bug", "flaws", "defects", "problems", or what? Now have fun finding out which of the tens of hits for "bug" is really the one you're looking for. But maybe even that wasn't phrased like that at all. Maybe what he said is something like, "it's ok if the web service interface isn't ready in the pilot phase." Or a gazillion other wordings to the same effect.

    Or maybe it was my favourite, some idiot took a screenshot of the log viewer and pasted it into Word as an image. Then you get an email with the actual info as a picture, and some text like "but I think that's low priority right now". Now search that.

    Really, the problem is that we still index and search by words, but your memory is rarely text-file quality. You remember ideas, and (if needed) your brain interpolates the gaps.

    E.g., you may think you photographically remember your wife in her blue dress on the balcony in your honeymoon, but really you don't store a pixel array like that. The actual pixel array never even leaves the eyes, there's edge detection and contrast enhancement that's built right into the retina itself, to save bandwidth on the optic nerve. Then before it even makes it past the short term buffer, that scene is pruned, tokenized, etc, and you only really got an internal representation of the scene instead of the actual image. That's already missing a lot of information, like, for a start, everything that's outside the focus of attention. (While focusing on the blonde with great tits at the wheel, you completely lose such information as the license plate or even the pink gorilla doing cartwheels across the road.) You have a SEP field built-in, so to speak.

    Then over time details or links get lost, and your brain just does a best-guess filling in the gaps. So over time you might remember that the wife's dress was blue, although it was green. Or maybe she wasn't wearing a dress at all on that day, and was in a t-shirt and jeans. Etc.

    That goes double for remembering text. You rarely remember the actual text, unless you do rote memorization. But I'd rather not do that with all emails. If you had to actually remember the exact text describing the scene above, even if you remember the general scene, how many ways are there to say that she was wearing jeans? "Pants" works too, for a start. The shirt gets even funnier, because you might just remember it as a "shirt" instead of "t-shirt", and from there there are even more synonyms. "Blouse" and "top" come to mind, for example.

    And that's when word-based search will fail you.

    What we'd need is some search that's indexed by ideas. But until computers start to really understand natural language, we're kinda screwed. And I mean, understand what it _means_, not just parse English.

    --
    A polar bear is a cartesian bear after a coordinate transform.
    1. Re:... if you know the exact wording by chudnall · · Score: 2, Funny
      After reading through all that, all I remember is:

      blonde with great tits
      --
      Disclaimer: Evolution comes with NO WARRANTY, except for the IMPLIED WARRANTY of FITNESS FOR A PARTICULAR PURPOSE.
  21. Welcome to Time Management for Sysadmins by edunbar93 · · Score: 3, Interesting

    Here's the short version:

    Turn it off. There is an appropriate time to be reading your e-mail, responding to instant messages, and texting your boss on your blackberry. And there is an appropriate time for work. Set those times in your schedule quite strictly. During that your work time, your e-mail is not open. Your blackberry is off. MSN is closed. You can probably expect to get three to four hours of this kind of time per day. Unless something is on fire, nothing is to interrupt you, and you can focus on what you're doing and be astoundingly effective and productive.

    Once you're done, it's back to e-mail and MSN and constant interruptions. Or "team building" at the water cooler. Whatever.

    --
    "No problem. I have the capacity to do infinite work so long as you don't mind that my quality approaches zero."-Dilbert
  22. chicken nuggets in 30s or less by epine · · Score: 3, Funny

    What a bunch of pussies. We all know that a quick answer isn't necessarily a good answer, but maybe only 10% of us have the balls to stick to our guns, and half of us are at risk of winding up on the unemployment line, because a defective "fast food" culture has gained ascendancy in office politics, much like McDonald's in the 1970s. Only later did the masses decide that burger stamped from 1000 different bulls (to paraphrase "Supersize Me") is not good for the constitution (either personal or corporate). I was only twelve when I first tasted a green Shamrock shake, and even then my palate was sophisticated enough to conclude that petrochemicals (to give those flavour additives the benefit of the doubt) were unfit for human consumption.

    That's the present state of corporate email and IM culture: fast is good. Fast is actually crap, unless you are careful where you eat, but it will take another decade or so for backlash to recruit the unwashed. The average email response received in under 15 minutes is deep fried in hydrogenated soybean oil to a crispy golden colour. Yum, yum. Eat up and regurg, if you wish to see Santa arrive with your xmas bonus arrive in your neck of the cubical farm.

    "The power of accurate observation is commonly called cynicism by those who haven't got it."

    -- George Bernard Shaw

  23. Re:Minicity ?? by Mike610544 · · Score: 2, Funny

    I think we should stop modding up these "mod down myminicity" posts. It creates a situation where the people reading at +x are exposed to the word myminicity repeatedly, which is presumably their goal.

    I guess this "dont mod up the "mod down minicity" posts" post should also be not modded up (If I'm missing the point I'll take +5 insightful :).)

    --
    ... also, I can kill you with my brain.
  24. These are a few of my favorite things... by careysb · · Score: 2, Interesting

    These are some of my pet peeves:
    * Emails tagged as 'important' from corporate - that are not.
    * Emails from corporate that contain a Word file that I have to open only to find a single sentence that could have been cut and pasted into the email instead.
    * Corporate managers that think instant messages are a great idea.
    * Having to fill out multiple time sheets, one for my paycheck and at least one for project management.
    * Corp websites that have too much info and are very poorly organized.
    * Microsoft Project (nuff said).
    * Corp wiki sites with lots of critical info that have useless search engines.
    -- Carey