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HD Monitor Causes DRM Issues with Netflix

Jeremiah Cornelius points us to Davis Freeberg's blog, where he discusses his "nightmare scenario" of losing access to his DRM-protected purchases by upgrading his PC monitor. "When I called them they confirmed my worst fears. In order to access the Watch Now service, I had to give Microsoft's DRM sniffing program access to all of the files on my hard drive. If the software found any non-Netflix video files, it would revoke my rights to the content and invalidate the DRM. This means that I would lose all the movies that I've purchased from Amazon's Unbox, just to troubleshoot the issue. Because my computer allows me to send an unrestricted HDTV feed to my monitor, Hollywood has decided to revoke my ability to stream 480 resolution video files from Netflix. In order to fix my problem, Netflix recommended that I downgrade to a lower res VGA setup."

22 of 540 comments (clear)

  1. Owned by CJ145 · · Score: 5, Insightful

    Yet another reason to pirate all the content you want.

    1. Re:Owned by packeteer · · Score: 5, Insightful

      How would that help? They wouldn't even troubleshoot on a system like Linux. He could have refused their scan and kept his freedom.

      In my opinion it is your own fault if you purchase DRM content. You don't HAVE to have their content. I know you really want to because its big Hollywood movies but what is difficult to understand. Your making a choice to retain your freedom or your use of Hollywood entertainment. If you know before hand that you could be screwed over while not doing anything wrong as well as not being able to go after the content provider because they did nothing outside of their agreement who's fault is it? It's surely not theirs. You decided to play their game and to pay them for the privilege. You get burned and cry to slashdot. It's very sad that there is good content that is going to be locked in DRM away but thats just bait for suckers.

      --
      unzip; strip; touch; finger; mount; fsck; more; yes; unmount; sleep
    2. Re:Owned by MMC+Monster · · Score: 5, Insightful

      Agree.

      (Unfortunately) More people should get burnt by these DRM schemes so that people will ask twice before signing up for them. As knowledgeable as we (the /. community) is, we have to get the word out to friends and family when they ask for our recommendations. It doesn't take much. When they ask about bluray or HD-DVD, just mention off the cuff the dueling standards. If they talk about downloadable content, ask them what happens when you change computers or if the service closes down. Mention that the Walmart service (backed by a company bigger than Microsoft) is closing down and the mess it leaves the customers.

      We are the people with the (purchasing) power. We have the power to get rid of DRM. We just have to use it wisely.

      --
      Help! I'm a slashdot refugee.
  2. Alternative to DRM by maxrate · · Score: 5, Interesting
    If distributors could invisibly/digitally watermark the video that gets legally downloaded with a user-id/serial number-that could make people think twice about distributing the video freely to others/thereby potentially eliminating the need for DRM. The video would be traceable to the original consumer. I guess it's possible a video file could be 'leaked' accidentally and it could cause a lot of trouble for the consumer/distributor. My guess is that anyone who is willing to pay for a download would likely NOT participate in redistributing the file - but I'm too naive and too much of an optimist at times maybe!

    I buy sheet music online - the site only allows you to print to a physical printer NOT a PDF recorder (it also prints my full name on the sheet music). I'm sure there is someone who is smart enough out there to bypass this, I've thought about it (for the technical challenge) but really I'm probably just to lazy to even try.

  3. DRM display lockout by Paul_Hindt · · Score: 5, Funny

    This was one of those "features" of Vista that I heard about in the earlier days of the hype. There wasn't a clearly defined explanation of how they would indeed tie DRM to your HD monitor but I guess the results are starting to show. Someday maybe all of our hardware will be locked down so that if you don't buy content with appropriate DRM, it simply won't play. Hurray for freedom!

  4. DRM sucks by Anonymous Coward · · Score: 5, Informative

    This perhaps doesn't directly address the problem mentioned, but this is what I do. I only bother with Netflix DRM because I get it "free" anyway with my subscription.

    Anyway, using a script I wrote, I parse the HTML saved from Firefox (pretending to be IE7) and download the highest bandwidth version of a movie. I then cringe and for the only time each month boot Windows and using Mirakagi, FreeUse4Win, WMP and unDRM the file. Then I can play in perpetuity in Linux/MythTV.

    The size of the files is normally 1-2GB. Yes, that's less than DVD quality, but pretty acceptable in most cases. You can fetch the keys for 9 hours of movies per month (for the basic subscription), but they round up, so if you do it carefully and get keys for 8.5 hours of movies, you can make the last one a 3 hour epic - about 5-7 movies total.

    This is all based upon information I got from here: http://forum.rorta.net/showthread.php?t=1134&page=6 (link to last page)

    Kaffeine didn't play the resulting WMVs very well. mplayer and VLC do a better job.

  5. Lots of Netflix haters... but why hate Netflix? by SuperKendall · · Score: 5, Interesting

    I don't see why all the antipathy against Netflix exists - it's not even Netflix that is distributing the files he would lose, just that the streaming player will not work because of a corruption in the DRM database.

    Blame Windows for not having a better handle on backing up that data, sure. Blame UnBox for selling such crippled media - OK then. But Netflix has no other choices because content providers will not accept other solutions. They aren't even storing anything locally, just streaming.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  6. Upgrade to XP by CritterNYC · · Score: 5, Funny

    This is a bug that only affects Windows Vista (defective DRM is prevalent). Upgrading to Windows XP will solve the problem.

  7. OOhhhh Look!! by jon287 · · Score: 5, Funny

    Chickens! Why it seems they've come home to roost!

    I always said that as soon as customers started loosing legally purchased media and having real difficulties with brand new hardware that the days or DRM would be over. Could that day be here already?! Happy 2008 all.

    --
    To boldly use to and too two times and get it right too! They're not gonna believe their eyes when they see it there!
  8. Re:I call bullshit... by mariushm · · Score: 5, Informative

    He changed the monitors, which caused Vista to invalidate the DRM, much like a Windows Genuine Advantage. Now his Netflix account is invalid and has to revalidate it and for this the application will scan all his licenses and reset all license it finds (which means he would have to contact Amazon and all the other companies and request to have the licenses activated again). Or something like that.

  9. Re:vista only by Jeremiah+Cornelius · · Score: 5, Informative

    Hi. I posted this story. The guy is not lying. You should try this yourself, with HDMI sometime.

    When he's done being Slashdotted, look at the screen captures of his dialogue boxes.

    I watched this technology being demonstrated - as an insider during development. Sheer suckage.

    --
    "Flyin' in just a sweet place,
    Never been known to fail..."
  10. Re:Cancelling by Thomas+M+Hughes · · Score: 5, Insightful

    In this instance, it's not really Netflix's fault. Netflix has repeatedly said that they want to make their steaming feature available to more operating systems, browsers and the like. The reason they haven't is because the MPAA studios which supply the movies that Netflix's rents won't license them movies unless they use some form of DRM that they approve of. And they only approve of Microsoft's DRM, which means the only options open for Netflix are Microsoft supplied DRM movies or nothing at all.

    If you want proof of this, there are videos of Netflix having a working demo of their streaming tech on OS X from back in March, but they still haven't released it for the main site, since they still haven't gotten approval on the DRM from the sudios.

    If you're going to protest, your protests should be directed at the MPAA. That may involve a boycott of Netflix as well, but it definitely shouldn't stop there, nor should Netflix be the primary focus.

  11. Sorry Server Down - Link To Article by Davis+Freeberg · · Score: 5, Informative

    Sorry everyone /. was a little too powerful for my hosting company and they won't let me up my quota. If anyone knows of any webhosting companies that can handle the /. effect, I'm in the market for a new one. In the meantime, here is a link to another copy of the article in case you would like to read it. If someone can get Commander Taco to update it in the main article, I would appreciate it. Thanks for all the support and I hope that you don't hate me too much for making the mistake of buying Vista and DRM movies. Sometimes you have to experience how crappy DRM is first hand, in order to realize how much value it strips from your content.

    --
    Never Pick A Fight With Someone Who Buys Ink By The Barrel.
  12. Re:vista only by el+americano · · Score: 5, Informative

    Bad COPP No Netflix
    Posted on January 3rd, 2008 by Davis

    Movie Viewer Message

    When In Doubt Blame Microsoft

    Even though I'm an HDTV fanatic, it wasn't until this past weekend, that I finally made the jump to an HD monitor. While I don't have HDTV tuners on my Media Center, I do have an HD camcorder and it was important for me to be able to edit my high resolution videos.

    After doing a little bit of research, I decided to pick up a SyncMasterTM 226BW from Samsung. Between the new monitor and my ATI Radeon HD 2600 XT video card, the resolution looks absolutely stunning. Even my home movies look fantastic in HDTV. I really couldn't have been happier with the upgrade.

    Unfortunately, Hollywood isn't quite as thrilled about my new HD Media Dream Machine and they've decided to punish me by revoking my Watch Now privileges from Netflix.

    I first found out about the problem on New Year's Eve, when I went to log into my account. When I tried to launch a streaming movie, I was greeted with an error message asking me to "reset" my DRM. Luckily, Netflix's help page on the topic included a link to a DRM reset utility, but when I went to install the program, I stopped dead in my tracks when I saw this warning.

    Netflix Reset Microsoft DRM Utility

    Netflix DRM

    The minute I saw"this will potentially remove playback licenses from your computer, including those from companies other than Netflix or Microsoft" I knew better than to hit continue. Before nuking my entire digital library, I decided to call Netflix's technical support, to see if I could get to the bottom of my C00D11B1 error message.

    When I called them they confirmed my worst fears. In order to access the Watch Now service, I had to give Microsoft's DRM sniffing program access to all of the files on my hard drive. If the software found any non-Netflix video files, it would revoke my rights to the content and invalidate the DRM. This means that I would lose all the movies that I've purchased from Amazon's Unbox, just to troubleshoot the issue.

    Technically, there is a way to back up the licenses before doing a DRM reset, but it's a pretty complex process, even by my standards. When I asked Netflix for more details, they referred me to Amazon for assistance.

    Perhaps even worse than having to choose between having access to Netflix or giving up my Unbox movies was the realization that my real problems were actually tied to the shiny new monitor that I've already grown fond of.

    Netflix's software allows them to look at the video card, cables and the monitor that you are using and when they checked mine out, it was apparently a little too high def to pass their DRM filters.

    Because my computer allows me to send an unrestricted HDTV feed to my monitor, Hollywood has decided to revoke my ability to stream 480 resolution video files from Netflix. In order to fix my problem, Netflix recommended that I downgrade to a lower res VGA setup.

    As part of their agreement with Hollywood, Netflix uses a program called COPP (Certified Output Protection Protocal). COPP is made by Microsoft and the protocol restricts how you are able to transfer digital files off of your PC. When I ran COPP to identify the error on my machine, it gave me an ominous warning that "the exclusive semaphere is owned by another process."

    My Netflix technician told me that he had never heard of this particular error and thought that it was unique to my setup. When I consulted Microsoft, they suggested that I consult the creator of the program. Since Microsoft wrote the COPP software, I wasn't sure who to turn to after that.

    The irony in all of this, is that the DRM that Hollywood is so much in love with, is really only harming their paying customers. When you do a DRM reset, it's not your pirated files that get revoked, it's the ones that you already paid for that are at risk. I

    --
    Those are my principles. If you don't like them I have others. -Groucho Marx
  13. Re:vista only by cjsm · · Score: 5, Insightful

    And this is the problem with most DRM schemes. They do nothing to solve the real problems of pirated media, and instead put all kinds of shackles on the people who actually pay good money for their music, movies, and software; in the process making pirated media superior to bought media.

    --
    This ad space for rent.
  14. Re:Cancelling by Ophion · · Score: 5, Funny

    Netflix has repeatedly said that they want to make their steaming feature available to more operating systems, browsers and the like.

    Great Freudian slip!

  15. Re:vista only by man_of_mr_e · · Score: 5, Interesting

    Well, I was unable to read the original story because of slashdotting. The story seems to be "real", in that things likely happened as he explains, but he's (probably not deliberately, though definately hyperbolically) misrepresenting many of the facts.

    First, nothing "scans all your files". Second, he makes it sound like you aren't allowed to watch videos without DRM, which is not correct. Third, it's not terribly difficult to backup your licenses. It's 3 clicks in Windows Media.

    What this boils down to is when the DRM is "reset", the signing code is regenerated, which means that any files that use DRM that were downloaded with the old signing code will no longer play, because the signing key is no longer valid. Nothing "scanned all the files", nor were licenses "revoked". If they were revoked, you couldn't back them up and restore them with the new signing key.

    Basically, it's the same thing that happens if you wipe your hard disk and re-install iTunes. None of your iTunes music downloads will work, because it regenerated a new signing key.

    Now, this is still a problem that adding a higher resolution monitor causes the DRM to no longer function without resetting, but it's not an insurmountable problem, and it's almost *NOTHING* like what the author is trying to portray the situation as.

  16. Re:I'll bite. by Anonymous Coward · · Score: 5, Insightful

    Umm, the issue is DRM content AND operating systems. Vista added all sorts of "features" whose only point is to restrict the way that videos can be played back and make overly restrictive digital rights restrictions easier. DRM "could" be implemented under Linux, but there is not pervasive rights restrictions throught libraries, the kernel, and the X server as there are rights restrictions in Vista through libraries, kernel, and video system. A "protected video path" type setup under Linux would simply not be very possible, and if someone tried it, the source is available so it can be circumvented trivially.

              The primary reason for free software being a good antidote to DRM is that I am voting with my wallet. Buying or staying with XP "instead" of Vista doesn't send Microsoft the message -- they may want you to get Vista, but you are still sending money Microsoft's way. OSX is also a big DRM supporter. So, by not purchasing OSX or Windows it sends the message to Apple & Microsoft that I will not spend money with DRM supporters.

  17. Re:vista only by jaa101 · · Score: 5, Informative
    You say "Third, it's not terribly difficult to backup your licenses. It's 3 clicks in Windows Media."

    I can't see anywhere where he states what version of Windows Media Player he's using but, given his setup, it's reasonable to assume it's pretty recent. Are you aware that, with Windows Media Player11 and according to Microsoft, `This version of the Player does not permit you to back up your media usage rights.'

    So with WMP11, once you lose your licence data or upgrade enough hardware, you need to go around and contact every vendor you bought DRM files from and ask nicely if they'll re-license your content. Ask yourself what your chances are of being able to play your DRMed files in five or ten years.

  18. Re:vista only by networkBoy · · Score: 5, Insightful

    Ironic 'taint it matey?

    Honestly though, there is little to no competition to a fully "pirate" setup.
    * XBMC on old Xbox with component video cables (720p max, but that's what my LCD is :-)
    * LAMP media server, exports *everything* on simple usr/pwd shares
    * movies transcoded from my library
    * MP3's transcoded from my library
    * BBC shows and other public broadcasting shows I like

    No real reason I couldn't add an RSS feed to TPB and autograb shows other than WGHB and BBC stuff (or movies etc.)
    According to the **AA my copies of my music/movies are not proper and thus "pirate" etc. and it blows absolutely every other option I've tried out of the water. In theory I could add a myth back-end server and capture off the air/cable with a DVB card or a hauppage + cable box setup, but honestly there is no need.

    XBMC is even better than myth in my opinion, and both of them kick the pants off of XP-MCE.
    -nB

    --
    whois gawk date unzip strip find touch finger mount join nice man top fsck grep eject more yes exit umount sleep dump
  19. Re:vista only by mac.man25 · · Score: 5, Informative

    This can all be solved by a little device called HDFury. It sits between your display and your DRM enabled device and converts from nasty DRM laden, to beautiful, DRM free signals. Completely digitally. (Unless you get the VGA model)

    My friend got one for his PS3. Works great, he uses his PS3 with a CRT monitor, full 1080p BluRay with no issues. Pretty wicked little device.

  20. Re:vista only by arivanov · · Score: 5, Insightful

    This should not be called DRM.

    This should be called illegal restraint of trade and monopoly abuse.

    It should be also dealt with accordingly.

    --
    Baker's Law: Misery no longer loves company. Nowadays it insists on it
    http://www.sigsegv.cx/