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Latest PS3 Firmware Update Requires Hard Disk Wipe to Fix

Posted by ScuttleMonkey on from the entire-qa-department-is-fired dept.

An anonymous reader writes "Earlier today Sony launched firmware V2.40 for the PS3 which is mandatory for online play. To my horror after installing the update my console wouldn't boot, and this appears to be a not uncommon problem affecting all ages and models of PS3s. Although there is rampant fanboy denial over at the official Playstation forums, the Kotaku article details the issue and has a suggested solution if you don't mind yanking your PS3's hard drive."

29 of 193 comments (clear)

  1. Which is why... by Darkness404 · · Score: 4, Interesting

    Which is why firmware upgrades like how MS/Nintendo/Sony have them are a bad idea. Rather then just small patches, a lot of them overwrite a lot of the base code. It would be like rather then just patching Windows, you formatted your HD and started over from backups, now the firmware upgrades aren't exactly like that, but it is similar to the risks that it takes. And most firmware updates don't *need* to be done in the first place, and the makers certainly shouldn't prevent you from online play if you don't upgrade unless it would be a natural by-product of the upgrade (like the online play server was moved or something). But really, upgradable firmware in game consoles is just a bad idea to use.

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    1. Re:Which is why... by Darkness404 · · Score: 3, Insightful

      Well, in the game console world firmware == operating system. So it is basically the PS3's OS. And running games in an OS above the firmware would be too slow to run most of them at top speed and then we get back into the horrible world of upgrades etc. That has made many computer gamers switch back to consoles.

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    2. Re:Which is why... by Secret+Rabbit · · Score: 3, Informative

      """
      Rather then just small patches, a lot of them overwrite a lot of the base code
      """

      Actually, Sony does do small patches. Check the history for the frequency of these updates if you don't believe me. Or do you honestly believe that small changes to the system can't have disastrous effects?

      """
      a natural by-product of the upgrade (like the online play server was moved or something
      """

      Or say a protocol was change. Do you know exactly was changed? Because, I'm calling bullshit on what you're saying. That is unless you can show your insider knowledge and prove to me that this change is unnecessarily preventing on-line play.

      """
      But really, upgradable firmware in game consoles is just a bad idea to use.
      """

      Yah, because fixing errors in the OS is a bad idea. Get a clue. We're *far* beyond the 8-bit NES that didn't have an OS. We're in an age where consoles are basically specialised computers. Computers that have an OS which is software, which will have bugs that need to be fixed from time to time. Computers that will have features added.

      But, that's ok. We don't need an evolving set of features or improvements on features or increased stability or... We'll just go back to the old model of a static stagnant system reducing the systems lifespan increasing costs for everyone.

    3. Re:Which is why... by bipbop · · Score: 3, Insightful

      However, it wouldn't be so bad to have a bootloader with an option to fall back to the last working version, even if this option is normally bypassed. I'm not familiar with the internals of the PS3, so I don't know how difficult this would be, but it wouldn't have been hard to design a console in which this was simple to do, so I can't see why they wouldn't have.

    4. Re:Which is why... by somersault · · Score: 4, Informative

      Since this problem can be fixed by simply reformatting the HD, obviously the actual firmware is fine, it's what has been installed on the HD that's borked..

      My system was fine with the update btw *shrug*

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    5. Re:Which is why... by secolactico · · Score: 4, Interesting

      What is needed (I don't know if there is) is a "failsafe" boot image stored in ROM that does not get flashed. If a firmware upgrade screws the OS, the system will boot from this image and be able to get online and retrieve a fix. Or maybe revert to the old one.

      Or maybe even read the fix from a disk and apply it.

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    6. Re:Which is why... by Darkness404 · · Score: 3, Insightful

      Or say a protocol was change. Do you know exactly was changed? Because, I'm calling bullshit on what you're saying. That is unless you can show your insider knowledge and prove to me that this change is unnecessarily preventing on-line play.

      What I was saying, is that unless something major was changed to naturally prevent online play like a server address change or a protocol change or whatever, Sony shouldn't prevent people from going online. I'm not saying anything of what Sony did.

      Yah, because fixing errors in the OS is a bad idea. Get a clue. We're *far* beyond the 8-bit NES that didn't have an OS. We're in an age where consoles are basically specialised computers. Computers that have an OS which is software, which will have bugs that need to be fixed from time to time. Computers that will have features added.

      But, prove to me that what Sony fixed was some major bug or a major feature. From my experience with my Wii (I don't have a PS3 though I have played one), they release patches for completely trivial things. Things that shouldn't have to risk bricking your console to update.

      But, that's ok. We don't need an evolving set of features or improvements on features or increased stability or... We'll just go back to the old model of a static stagnant system reducing the systems lifespan increasing costs for everyone.

      But like you said the consoles were becoming more like computers, so how long before I have to upgrade my RAM in a PS3 to play a new game? How long before they come out with different CPU models? This is killing what made console gaming popular in the first place the fact that you didn't need to upgrade the RAM to play a new game, the fact that everyone was equal whether you bought your console on launch or bought it near the end of the console's lifetime you could all play the same games, with the same performance. One of the reasons I don't play many computer games (aside from a few games of Wesnoth here and there and OpenArena) is that you have to upgrade your system every few months to play the newest games. With consoles the big point was you could play every game within the console's lifetime and that being about 5-7 years that was a lot of games. Now tell me, will a stock PC from 2001 play a game released in 2007? No, but a PS2 bought in 2000 will play the games made in 2006 the exact same as a PS2 bought in 2006 will play a game made in 2006. That is why console gaming has increased so much and computer gaming has declines.

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    7. Re:Which is why... by Anonymous Coward · · Score: 4, Informative

      As you guessed, you can't use the PS3 until you've upgraded, if you've got a network connection. When you start it, it sees that there's a new update and refuses to allow you to play games until you've updated.

      Sure, you can fix it by wiping the hard drive and reupgrading. Great. There are only a few problems with that:

      1. You lose all your save games.
      2. You lose all your installed games. Games like DMC4 require a 20+ minute install before you can play them, and repeating that is NOT fun.
      3. You lose all your downloaded content. I'm told you can redownload content without rebuying it, PROVIDED IT'S STILL BEING SOLD, but I really don't want to test that.

      So, obviously you should back up first, right? Well, guess what:

      1. While MOST save games can be copied off the console, some CANNOT.
      2. Installed game data CANNOT be copied off the console.
      3. Downloaded content CANNOT be copied off the console.

      In short, you can backup CERTAIN save games, but not ALL save games.

      And most firmware updates don't *need* to be done in the first place, and the makers certainly shouldn't prevent you from online play if you don't upgrade unless it would be a natural by-product of the upgrade (like the online play server was moved or something).

      To be fair on this front, they did rip off Xbox Live's Achievement system in this update, so presumably some aspect of online play has changed.

      'Course, I'd imagine that would only affect servers and NOT clients, so there SHOULD be no reason for clients to update, but...

    8. Re:Which is why... by revengebomber · · Score: 4, Informative

      The PS3 actually stores the last 2 firmwares in its internal memory. When installing an update, it writes over the older one. On bootup, the PS3 (booting from a OTP ROM) will verify each firmware and boot the newer one. If one's corrupted, it boots the other.

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    9. Re:Which is why... by Harlockjds · · Score: 3, Informative

      >But, prove to me that what Sony fixed was some major bug or a major feature

      you could actually look for yourself and see what was in this upgrade. It was a pretty big one

    10. Re:Which is why... by vbraga · · Score: 5, Informative

      From Xbox team blog:

      One of the first questions I get when someone hears I work on Xbox is "So, what operating system do you guys use? Windows 2000, right?" I am honestly not sure where the Win2K misperception comes from, but Xbox runs a custom operating system built from the ground up.

      --
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    11. Re:Which is why... by flitty · · Score: 3, Funny

      by simply reformatting the HD, obviously the actual firmware is fine

      Your definition of "fine" is one i'm not familiar with.

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  2. Backup early, Backup often by maniac/dev/null · · Score: 5, Insightful

    Yikes. With consoles becoming more complex and more like computers with each generation, it looks like issues like this will become all too common. How long before someone brings a PS3 backup utility to market?

    1. Re:Backup early, Backup often by sanosuke76 · · Score: 5, Informative

      Err, the PS3 ships with one built into its system. You can, at any point, have it do a backup to a memory card (assuming you have a large enough one) or a USB-connected external hard drive.

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    2. Re:Backup early, Backup often by machxor · · Score: 4, Insightful

      Err, the PS3 ships with one built into its system. You can, at any point, have it do a backup to a memory card (assuming you have a large enough one) or a USB-connected external hard drive.

      Would mod you up if I could. It's true the PS3 has a backup/restore function build right into it. I've used this function to backup while trying to upgrade my hard drive. However I've never gotten the restore to work even though I've backed up to several external hard drives. Thinking about it now the hard drive I'm upgrading to came from a laptop and has a 4GB "recovery" partition that I wasn't able to remove in Windows. I assumed the PS3 would remove this partition and create one for the entire drive when I formatted it but honestly never checked. I'll have to plug it in when I get home and see how many/what size partitions it has on it.

    3. Re:Backup early, Backup often by sanosuke76 · · Score: 5, Informative

      That's because the "Restore" option is deceptively named. When I upgraded a friend's PS3 to 250GB a while back, I used 'restore', but all that was for was restoring the system defaults. If I recall correctly, in order to restore your backup you first go to the backup menu like you're going to take a backup, then there's a 'restore' option buried down in there. It wasn't exactly obvious on the first go, but we did get all his system settings migrated gracefully once we figured out which restore option to use. :)

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    4. Re:Backup early, Backup often by somersault · · Score: 4, Informative

      PS3s have USB ports and the built in OS lets you back up your saved data easily to them. You're just spreading unecessary FUD without knowing what you are talking about.. I don't want to be overly critical because I end up doing similar things from time to time, but you just end up looking silly if you make baseless accusations like that.

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      which is totally what she said
    5. Re:Backup early, Backup often by bonehead · · Score: 4, Informative

      If you're having trouble with a stubborn partition that nothing seems to be able to remove for you, install it in a computer, boot up a Linux live cd, and try this from the command prompt:

      dd if=/dev/zero of=/dev/hdX bs=1M count=5

      hdX in the above refers to the hard drive. You may have to watch the boot messages to find out which value to use depending on how you connected it. It could also end up being sdX instead.

      That command will write 16 megs of zeros directly to the beginning of the hard drive, which will nuke the boot sector and partition table. After that, any partitioning tool will see it as a brand new, unpartitioned drive, and shouldn't give you any more grief.

  3. Here's a bit of advice by dannycim · · Score: 3, Interesting

    Next update, do a backup, then accept the update. Worse comes to worst, wipe the disk and restore the backup. The snag is that you _can't_ format the drive inside of the PS3 as the XMB menu doesn't come up.

    Still, I'm pretty surprised that Sony doesn't have better QA on something like firmware updates. One mis-step and they can end up with millions of bricks in the wild. They should have a "restore previous firmware version" at a very low-level in the firmware. Something triggered by holding a button or two during power-up.

    1. Re:Here's a bit of advice by NuclearError · · Score: 4, Informative

      Not all save games can be backed up - Rock Band, for instance. The PS3 just won't let you copy it. It used to be with consoles that if your hardware crapped out, you'd have your save games on a memory card or something. Now, you have to remember to back games up to a flash, if you're allowed to, so the fate of your data is not tied to the hardware. Just like PC games, huh?

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  4. No problems here by beoba · · Score: 3, Informative

    Did the 2.4 update on my 80GB (MGS bundle) this morning. No problems whatsoever.

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  5. Breaking: The update's been pulled by Admodieus · · Score: 5, Informative

    http://kotaku.com/5021575/sony-pulls-ps3-240-firmware-after-reported-problems Looks like it needs a bit more QA.

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  6. The 2.40 firmware has been pulled by mkraft · · Score: 5, Informative

    The firmware has been officially pulled by Sony for review. Even though it affected a minority of users, it must be pretty bad for Sony to do that.

    See the KB link.

    1. Re:The 2.40 firmware has been pulled by DigiShaman · · Score: 3, Insightful

      it must be pretty bad for Sony to do that.

      No, not really. In fact, they should be praised for making this wise decision.

      Hey, no one or orginization is perfect. Shit happens due to human error. But at least their owning up to the problem. But if I were Sony, I would also send out a letter of apology to every PS3 user inbox. Also, I would ensure those effected would be taken care of at no cost to them and even have credit to download a game or two free for their troubles. That would be the proper PR move to make IMHO.

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  7. Rampant..? by Squozen · · Score: 4, Interesting

    'Rampant denial'? I updated last night and had no problems. I don't know that any of my PS3-owning friends had problems. I guess that makes us 'fanboys'.

    Point #1 - Any firmware update has the potential to go wrong, especially when it's as large as the PS3 firmware is (130Mb) and can be downloaded over flaky links and installed from potentially faulty hard drives.

    Point #2 - Wiping the drive shouldn't be an issue if people are running backups like they should be. Sony *do* provide a backup utility for this. Don't read this as an excuse for Sony - if the firmware is flawed, they should have done more testing, but EVERYBODY should be backing up their data if they care about it!

    1. Re:Rampant..? by SuiteSisterMary · · Score: 3, Interesting

      Any firmware update has the potential to go wrong, especially when it's as large as the PS3 firmware is (130Mb) and can be downloaded over flaky links and installed from potentially faulty hard drives.

      Sorry, that doesn't fly. Checksums have been a known quantity for decades.

      Wiping the drive shouldn't be an issue if people are running backups like they should be. Sony *do* provide a backup utility for this. Don't read this as an excuse for Sony - if the firmware is flawed, they should have done more testing, but EVERYBODY should be backing up their data if they care about it!

      Again, doesn't fly. Rollbacks and non-destructive upgrades have been a known quantity for decades. And you have zero excuse when your update is less than one percent of your smallest target harddrive.

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  8. Re:Any reason to update? by Squozen · · Score: 3, Informative

    You need to update to use the PSN network (for multiplayer gaming and the PSN Store), so it's almost mandatory unless you're not networked.

  9. Re:One reason by FLEB · · Score: 3, Informative

    Given the range of consumer devices you can perma-brick with a botched firmware update, I'd say it's more likely that it's just more expensive to make a fallback bootloader.

    One place I've been pleasantly surprised (a bit of a veer, but...)-- I got myself a Sandisk MP3 player (Sansa e300 series) recently, and I was surprised at how brick-resistant the thing is. If you botch the firmware, you can oftentimes still see it as a flash drive, and just drop in a different firmware file. If that fails, you can fall back to a "Recovery Mode" partition and put the new file there, and even if you screw THAT up, there's still a way (using some program that talks more directly to the USB device, I believe) to unbrick THAT.

    Now THAT's how software-upgradable consumer electronics should be made.

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  10. Re:One reason by afidel · · Score: 3, Informative

    Yeah, HP does this with their BIOS's as well. There's is a tad more convenient in that the normal upgrade procedure is to flash one bank, attempt to boot from it, and if successful upgrade the other automatically. A failed boot normally results in a reset and failback to the other firmware. You can also tell it not to upgrade the second firmware automatically so that you could do say an OS check before committing both flash areas to the new version. It's very nice when upgrading a server halfway around the world. Of course even if you bork the firmware you can still boot to a floppy with a working firmware image while either holding a key (F12 I think) or on newer servers simply letting them boot and it will flash the firmware for you. I haven't tried the emergency recovery using the Integrated Lights Out processors virtual floppy, but I bet it would work =)

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