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Hacked Oyster Card System Crashes Again

Barence sends along PcPro coverage of the second crash of London's Oyster card billing system in two weeks. Transport for London was forced to open the gates and allow free travel for all. "There is currently a technical problem with Oyster readers at London Underground stations which is affecting Oyster pay as you go cards only," explains the TfL website. This follows the first crash two weeks ago, which left 65,000 Oyster cards permanently corrupted. Speculation is increasing that the crashes may be related to the hacking of the Oyster card system by Dutch researchers from Radboud University, though TfL denies any link. Plans to publish details of the hack were briefly halted when the makers of the chip used in the system sued the group, although a judge ruled earlier this week that the researchers could go ahead. During the court action, details briefly leaked on website Wikileaks.

38 of 95 comments (clear)

  1. It's not been hacked by Jellybob · · Score: 4, Informative

    According to The Guardian (http://www.guardian.co.uk/uk/2008/jul/25/london.transport) it's because Transys, who the Oyster system is contracted out to, are sending incorrect data.

    I'll admit, when I got to the underground station this morning to hear about an "Oyster card problem" which meant that all the gates were open, my first thought was that someone had used the exploit to do unpleasant things to their network, but I think it's just wishful thinking.

    If it carries on like this, I might stop paying for a travelcard, since it seems every couple of weeks everyone gets to travel for free anyway ;)

    1. Re:It's not been hacked by Jellybob · · Score: 3, Insightful

      I did read the headline. Just because someone is capable of exploiting the system doesn't mean thats what happened.

      Somehow I trust The Guardian slightly more then "Barence".

    2. Re:It's not been hacked by Anonymous Coward · · Score: 2, Interesting

      dammit i forget my card one day, buy a day ticket and i could have gone for free all along!

      i really dont get why people think the uk system is very vulnerable when the systems in europe (well paris, madrid, rome, barcelona anyway) are all based on magnetic strips which are much cheaper/easier to reencode than the oyster cards.

    3. Re:It's not been hacked by pjt33 · · Score: 3, Interesting

      I find myself wondering why Transys have to send any data. What do these "data tables" contain?

    4. Re:It's not been hacked by Viol8 · · Score: 3, Insightful

      Probably something to try and get around this hack thats appeared for MiFARE.

      Do I believe all this happening now with Oyster is just a co-incidence given part of the hack was made public recently? Err , no, I bloody don't.

  2. I don't know about this... by erroneus · · Score: 4, Funny

    ...I'm not sure I can trust the news being provided in this case, but one thing is certain -- something smells fishy about this.

    1. Re:I don't know about this... by Anonymous Coward · · Score: 3, Funny

      Those Oyster crackers must be up to no good!

  3. What really happening is.... by benwiggy · · Score: 5, Funny

    Can't you see, man? The Underground *wants* to be free!

  4. Wikileaks problems? by wile_e_wonka · · Score: 4, Interesting

    details briefly leaked on website Wikileaks

    What? "briefly" leaked? Does this mean Wikileaks removed those details? I thought that was against Wikileaks policy.

    1. Re:Wikileaks problems? by internewt · · Score: 5, Informative

      The doc that appeared on Wikileaks was an older document about the cards, not the current doc that details the cloning, so thats why it was removed.
      https://secure.wikileaks.org/wiki/Censored_Milfaire_Classic_Oyster_Card_break_paper_2008

      --
      Car analogies break down.
  5. Re:Free Commute by Jellybob · · Score: 3, Insightful

    Sadly I'm on a travelcard, so I still got to pay for the privilege, but at least I didn't have to queue up behind any tourists trying to work out how to get their suitcase through the barriers for once.

  6. No cards will be corrupted this time .... by Aceticon · · Score: 4, Interesting

    ... bullshit.

    This morning when I was exiting from the destination tube station (the system crashed while I was traveling) there was both one guy shouting and announcements through the information system telling us not to "touch out your card" (meaning, don't have it read by the reader).

    If there is no risk of the cards being corrupted, why where they giving us those instructions?

    1. Re:No cards will be corrupted this time .... by FlyingBishop · · Score: 2, Informative

      Because there's an obviously increased chance of corruption if something is fucked up with the system, and there's no reason to swipe a card if you're riding for free, even if, logically, swiping your card should have no effect.

      Any sysadmin knows that any action can have unforeseen repercussions when the system's in perfect shape. No reason to tempt fate.

    2. Re:No cards will be corrupted this time .... by Anonymous Coward · · Score: 2, Interesting

      Not touching out means you pay the maximum possible fare for your journey rather than the actual fare.
      It's one way to recoup the cost of having to open the gates I suppose.

    3. Re:No cards will be corrupted this time .... by Jellybob · · Score: 3, Informative

      Because last time this happened, people's cards did get corrupted. I think it's more likely that the staff in that station decided not to take any chances, and tell people not to put their cards near the readers just in case.

      Certainly at the station I was going through the only instructions given were to go straight through the barriers, but we weren't warned about not using the readers.

    4. Re:No cards will be corrupted this time .... by RalphSleigh · · Score: 2, Informative

      I was refunded when I has an incomplete journey due to the problem a couple of weeks ago, I got an email even saying I would be refunded next time I touched in at my 'home' station (auto topup only tops up at your home station you designate, maybe any station would refund you if it were not enabled on your card)

      --
      Come as you are, do what you must, be who you will.
  7. If it isn't working... by Anonymous Coward · · Score: 5, Funny

    Guide for IT Managers When Deciding Blame.

    1. Hackers did it! If hackers couldn't have done it...
    2. Disgruntled employees did it! If disgruntled employees couldn't have done it...
    3. It's the vendor's fault! If the vendor couldn't have done it...
    4. It's our fault.

    Now... Reverse the list and that's what really happened.

    1. Re:If it isn't working... by Coraon · · Score: 5, Funny

      reminds me of my first day as an IT lead: The old lead as he is leaving hands me 3 envelopes and says that if I run into a problem that the bosses have to call me on open the first envelope, if it happens again the second and if it happens one more time open the 3rd. The first one told me to blame it on him, the second said to blame it on the team and lay a few people off. The third says "make 3 new envelopes..."

      --
      -Ours is the wisdom of Solomon, the magic of Merlyn, the fall of Icaris.
  8. 3 groups have cracked MIFARE, say BBC by internewt · · Score: 3, Interesting
    This article on the BBC site:
    http://news.bbc.co.uk/1/hi/technology/7516869.stm
    Says in the last line

    The Dutch group is one of three known to have cracked the Mifare Classic technology.

    I haven't heard any other reports of other groups having confirmed to have cracked this system, so does anyone else know what the BBC are on about? But if they are right, then its pretty safe to say that people have been running about with cloned oyster cards for a while.

    Unfortunately there don't seem to be any real details of how the copying is done, but I do wonder if the copying process is as simple as that if you can read a card you can clone it? If thats the case, if you need a new card (you will every 24 hours from what I've seen if you're using cloned cards), you just bump into someone on the way into a station with a reader about you person and clone theirs!

    With there being two major fuck ups of the oyster system in 2 weeks, I am thinking that someone is really trying to make changes to the oyster system that it can't cope with...... and they would only try and really push the system if copying the cards is actually really easy, or they already have a problem with cloned cards that they're not talking about.

    --
    Car analogies break down.
    1. Re:3 groups have cracked MIFARE, say BBC by Yvanhoe · · Score: 2, Interesting

      Unfortunately there don't seem to be any real details of how the copying is done, but I do wonder if the copying process is as simple as that if you can read a card you can clone it?

      From what I have read, you can gather enough information to clone a card through two different ways :
      * Eavesdropping the communication between the attacked card and the reader (completely passive)
      * "Bumping" into someone with a reader that will fake official readers and ask the card for an ID and a challenge. The challenge is easy to brute force because of a flaw in the randomness generator.

      --
      The Wise adapts himself to the world. The Fool adapts the world to himself. Therefore, all progress depends on the Fool.
  9. false reports wikileaks forced to remove paper by cohomology · · Score: 2, Informative

    Wikileaks posted the wrong paper, realized it, and took it down. The paper they had was published quite openly on the arxiv.org archives:

    http://arxiv.org/abs/0803.2285

    Read wikileaks own discussion of the event:

    http://wikileaks.org/wiki/Talk:Censored_Milfaire_Classic_Oyster_Card_break_paper_2008

    --
    Don't mess with The Phone Company. Piss them off and you'll be using two tin cans and a piece of string.
  10. Please mind the gap... by jwiegley · · Score: 3, Funny

    between your card and our security.

    Maybe somebody can convince Emma Clarke to provide us a nice cheeky voice-over for these sort of situations?

    --
    I will never live for sake of another man, nor ask another man to live for mine.
  11. Just underground barriers by Kingston · · Score: 2, Informative

    Unlike the crash two weeks ago that affected all Oyster readers and even corrupted the cards of people making top up payments, this seems to just have affected London Underground barriers this morning for pay as you go customers. "Oyster card readers on London Buses and on the Tram network have been unaffected."

    1. Re:Just underground barriers by Jellybob · · Score: 2, Interesting

      Yeah, that's the theory. In practice it seems that if a bus goes out with a working Oyster reader, it'll die by the end of the day ;)

      I've lost count of the number of times that I've been told to just get on, because the reader isn't working.

  12. Oyster cards not working for you? by sjonke · · Score: 2, Funny

    You could always try the Spanish fly card

    --
    --- What?
  13. Operater Error by Shadow+Wrought · · Score: 4, Funny

    Some set the reader from "Oyster" to "Clam." No word yet on whether or not other vendors will attempt to mussel into the market.

    --
    If brevity is the soul of wit, then how does one explain Twitter?
    1. Re:Operater Error by Golygydd+Max · · Score: 5, Funny

      Do you think they used Perl?

  14. Re:So... by xaxa · · Score: 4, Informative

    If the system is a bit broken (i.e. some people's cards wouldn't work in the gates) they tend to open all the gates in all the stations to avoid congestion (most people, if their card/ticket doesn't work, try again, then again, then turn round to move away and are faced with 1000 people wanting to go the other way. It slows things down a lot.).

  15. The problems even the balance between us and them. by theMassOfToe · · Score: 2, Interesting

    The Oyster card system requires you touch your card at the start and end of your journey, or it defaults to charging the maximum fare (which is alot - now about £4.00 I think).

    But there are cases outside the norm where this penalty is charged unjustly - like on the way to a special event when the tube's packed, or when you forget something and have to leave the station without travelling. The fare/penalty is charged automatically and you might not even notice, but of course to get it refunded you have to phone a helpline with all the usual crap to go through, so you end up being out of pocket.

    The system is absolute and doesn't allow leeway for people's imperfect/unexpected behaviour. A few breakdowns on TFL's side are only fair therefore, as they help even the financial balance a bit.

  16. Sonic Problem in the Oyster System. by jameskojiro · · Score: 3, Funny

    It crashed because some schmuck needed a free ride on the subway and instead of using his psychic paper to get past the check point the idiot used his sonic screwdriver to bypass the system and crashed the servers. Don't blame the hackers, blame the police call box traveling schmuck who needed to be on the other side of London so he could save the world, again.

     

    --
    Tsukasa: All I really want, is to be left alone...
  17. Bit of an understatement ... by ScrewMaster · · Score: 3, Insightful

    During the court action, details briefly leaked on website Wikileaks.

    Details don't just "briefly leak" on the Internet.

    --
    The higher the technology, the sharper that two-edged sword.
  18. Re:So... by cayenne8 · · Score: 2, Funny
    I prefer my oysters on the half shell, raw, with a bit of cocktail sauce (ketchup, horseradish, hot sauce, worchestershire and a bit of lemon juice.).

    Never tried having oyster 'cards' before....

    :)

    --
    Light travels faster than sound. This is why some people appear bright until you hear them speak.........
  19. Re:Free Commute by Xiaran · · Score: 2, Informative

    Right on. One of my pet hates. My other one is the person who has arrived at the barrier in front of me only to then realise that in order to go thru they will require an Oyster card. ANd then proceed for 2 minutes fumbling thru a purse, bag or jacket looking for one. Not thinking for an instant that perhaps they should move aside to do this, but rather just stand blocking the way for everyone else.

  20. Establish Some Baseline Facts! by Anonymous Coward · · Score: 2, Interesting

    Card hacks like this are a total waste of everyone's time including the researchers!

    I don't know the specifics of the Oyster system, but I promise you the card is very, very dumb. So dumb the possibility of 65,000 cards being corrupted in one time is not the card's fault.

    How can I possibly know that? Well, if the submitter knew anything about value transfer cards, he would know that cards that store value require microseconds to transfer the value. Those microseconds translate into the rider having to -stop and wait- in order to transfer value. Which all mass transit riders know would be an absolute mess. So, the card carries, at most, a disguised unique ID with all the value transfer happening on some backend.

    Now, the backend voiding 65,000 cards is easily possible. It's gross mismanagement on the part of the person publicly communicating the issue that they are describing the cards as broken.

    Finally, how much does one stand to make cracking a transit system at the subway level? Not much at all. Steal a few rides? Let's say you want to mass-produce your hack, where are you going to get the cards for that? Those are two simple issues. There are many others....

    This leads me to believe there are political forces at work regarding a new service/IT contract for the system if the story gets more attention than a summary on slashdot.

    Check into Chevron paypass crack. This is actually do-able by someone well-grounded in rf electronics. To give you an idea of how bad that system is, you send the receiver odd keys (FFFFFFFFFF) to discover facts about the weak encryption. Which is *exactly* why every self-respecting American geek should avoid paypass and the contactless Visa/Mastercards like the Black Plague.

    1. Re:Establish Some Baseline Facts! by xaxa · · Score: 2, Interesting

      Card hacks like this are a total waste of everyone's time including the researchers!

      I don't know the specifics of the Oyster system, but I promise you the card is very, very dumb. So dumb the possibility of 65,000 cards being corrupted in one time is not the card's fault.

      How can I possibly know that? Well, if the submitter knew anything about value transfer cards, he would know that cards that store value require microseconds to transfer the value. Those microseconds translate into the rider having to -stop and wait- in order to transfer value. Which all mass transit riders know would be an absolute mess. So, the card carries, at most, a disguised unique ID with all the value transfer happening on some backend.

      Not true, at least for the Oyster card. It stores a value as well as an ID. There are several thousand buses in London, each with an Oyster reader, and no reliable, fast way to access a central database (of several million cards) from the buses.

      When you add credit to a card, you touch the card to the ticket machine, insert coins, press the "I'm done" button, and then touch the card again -- further demonstrating that the card has more than an ID, it needs to be updated to know how much money has been added to it.

      Which is *exactly* why every self-respecting American geek should avoid paypass and the contactless Visa/Mastercards like the Black Plague.

      I'm interested in the contactless VISA/MasterCard, I'll get one as soon as I'm offered one. But here, they guarantee to refund any transactions not made by the cardholder.

    2. Re:Establish Some Baseline Facts! by soliptic · · Score: 2, Interesting

      I admit I know effectively zero knowledge, let alone intimate knowledge, about transit card systems, but I'm fairly sure xaxa is correct. I'm fairly sure I remember reading that Oyster was asynchronous, ie value was stored "distributed" on the cards not on a single centralised/trusted database.

      This tallies with reality, I can jump off a bus, onto another, then quickly off that and head straight into the tube, and the tube barrier will reflect the money I just spent on the buses. Without fail. There's clearly no way the buses have "docked" at the depot, and would these mobile phone modems be "always on"? It doesn't seem right to me. There are 8000 buses, which are actually owned/operated by a multitude of sub-contracted private companies, it seems like storing value on the card would be an easily proposition than relying on all those mobile phone modems staying permanently connected? On the flipside, it would be pretty slow to complete a bus rider boarding/paying with an oyster card event - how slow are we talking about here? The AC talks of "microseconds", which is no problem at all, the Oyster generally does need to make fairly decent 'contact' with the reader, a highly vague/fast dab will often fail to read. I'd easily call it a 10th of a second 'pause' as you swipe - be generous, call it a 20th - that's still 50 microseconds, isnt that enough to transfer a single currency value?

      That's genuine curiosity in those questions, btw, not rhetorical hostility. Like I said, I don't know much about this stuff and happy to learn, but I do remember reading it was on the card...

      WP says, incidentally:

      The system is asynchronous, with the current balance and ticket data held electronically on the card rather than in the central database. The main database is updated periodically with information received from the card by barriers and validators. Tickets purchased online or over the telephone are "loaded" at a preselected barrier or validator.

      But when I say read, I mean somewhere more 'solid' than WP... Can't find a reference now...

  21. Hong Kong's Octopus card by Naito · · Score: 2, Interesting

    This Oyster card seems like a bad rip off of Hong Kong's Octopus card system. Why didn't they just use that anyway? NIH syndrome?

  22. good question! by mpapet · · Score: 2, Informative

    I commend your request for facts and very civil tone in questioning my proposals.

    Asynchronous" is an online payment. Consider the tranactions "buffered" such that by the time you reach the next access control point, the last transaction has cleared.

    I'd easily call it a 10th of a second 'pause' as you swipe - be generous, call it a 20th - that's still 50 microseconds, isnt that enough to transfer a single currency value?

    No. The chip inside the card is *very* low-power low-bandwidth chip with no encryption capabilities on its own.

    To do a true offline payment, one has to do quite a bit of encryption/decryption functions on-card. Contactless is neither powerful enough or cheap enough to make it viable.

    Another tip of the hat to you for sticking to the issue and challenging my side of the story. I wish more people would behave as you do.

    --
    http://www.maxineudall.com/2010/02/should-economists-be-sued-for-malpractice.html