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Comcast To Cap Data Transfers At 250 GB In October

JagsLive writes with this story from PC Magazine: "Comcast has confirmed that all residential customers will be subject to a 250 gigabyte per month data limit starting October 1. 'This is the same system we have in place today,' Comcast wrote in an amendment to its acceptable use policy. 'The only difference is that we will now provide a limit by which a customer may be contacted.' The cable provider insisted that 250 GB is "an extremely large amount of data, much more than a typical residential customer uses on a monthly basis. ... As part of our pre-existing policy, we will continue to contact the top users of our high-speed Internet service and ask them to curb their usage,' Comcast said Thursday. 'If a customer uses more than 250 GB and is one of the top users of our service, he or she may be contacted by Comcast to notify them of excessive use,' according to the AUP."

46 of 939 comments (clear)

  1. Just get a business acct... by cayenne8 · · Score: 5, Informative
    I'm sure comcast offers a business connection. I have one from Cox...great service...low level SLA, quick response (they call ME back after I leave a msg if a live person doesn't answer). You get static IP address(es), no limits...no blocked ports....etc.

    And hell, if you're a little devious...those connections will run fine split into a MythTV box with an analog card, to get all of extended basic, and if you split that off into a HDHomerun...you can scan and get all the unencrypted QAM Digital and HD channels out there.

    At least..so I hear. Anyway, that should more than compensate for a slightly higher monthly fee for internet service....

    --
    Light travels faster than sound. This is why some people appear bright until you hear them speak.........
  2. $150 a month isn't so bad, really by slaker · · Score: 4, Informative

    Much as I hate it, I'd rather spend the money on a Comcast Business connection than worry about whether or not I'm getting close to some artificial cap.

    I FTP things in and out of my apartment all the damned time, including backup image files and the like, let alone dealing with torrents or streaming video. I'm sure I transfer more than 10GB a day.

    Disgusting as it is, I don't have any other high speed alternative.

    --
    -- I wanna decide who lives and who dies - Crow T. Robot, MST3K
  3. In kbps... by Nathanbp · · Score: 2, Informative

    Well, 250 GB per month averages to 771.6 kbps (Calculated as 250 billion bytes * 8 bits/byte / 30 days). Quite a bit less than the speeds they advertise.

    On the other hand, a limit laid out in is much better than one you don't know about.
    On the gripping hand, I guess Comcast just doesn't want your business if you use more than 250 GB per month?

  4. At least one good thing comes out of this... by tuaris · · Score: 2, Informative

    If any good comes out of this, it is the fact that software as a service is no longer an effective option. It's too bad for online movie rentals though, that was actually a very good idea (except for the DRM part of it.)

    --
    President/CEO Pacy World http://www.pacyworld.com
  5. Re:Okay folks by collywally · · Score: 4, Informative
  6. Re:What about ads? How about SPAM?? by Anonymous Coward · · Score: 1, Informative

    One more reason to install AdBlock+

  7. Re:So much for unlimited internet by Anonymous Coward · · Score: 1, Informative

    ha, them Verizon bastards won't be far behind on capping their crap, remember they were ones that backed comcrap in their bt killing efforts.

  8. Re:Still practically unlimited for most by harlows_monkeys · · Score: 3, Informative

    All those examples put together won't come anywhere near 250 GB.

  9. Re:Boiling a Lobster by shadow349 · · Score: 3, Informative

    I think you mean "Boiling a Frog".

  10. Re:About Time by Z-Knight · · Score: 2, Informative

    Are you referring to the Old Testament or the New Testament? Or both? In the Old Testament there are 593493 words so that equates to about 724 GB, and for the New Testament there are 181253 for about 221 GB so that equals about 945 GB so if he tried downloading the bible it would take him over two months. You may want to do some research. ;)

  11. Re:Okay folks by Lumpy · · Score: 4, Informative

    You forget....

    They also collected billions in TAX DOLLARS to fund the build out of their infrastructure.

    I say the Feds audit every one of them hard.

    --
    Do not look at laser with remaining good eye.
  12. Tissue anyone? by Slackus · · Score: 1, Informative

    I cant believe there are some complaining about this. In South Africa we have a 3GB cap! You can purchase additional 1GB topups for around $10.

  13. More info by bconway · · Score: 4, Informative

    On the Comcast Network Management page, they note that:

    Currently, the median monthly data usage by our residential customers is approximately 2 - 3 GB.

    That puts the cap in a little more perspective, not that the 2+ TB/mo users will think it's reasonable.

    --
    Interested in open source engine management for your Subaru?
  14. Re:Great sentiment... by maglor_83 · · Score: 3, Informative

    Likely they'll cut your speed down until the end of the month. That's what most (if not all now) ISPs do in Australia. So you can still email and surf most stuff, just no youtubing or radio streaming.

  15. Re:So that's what? by Anonymous Coward · · Score: 1, Informative

    OK, let's go through the math step by step, since people seem to suck at it:

    250 gigabytes is, approximately, 250,000 * 8 megabits, or 2,000,000. Divide that by 10 megabits per second, and you get 200,000 seconds. Divide that by 3600, and you get 55 hours. Divide that by 25, and you'll find that it's a little under 2 and a half days of downloading.

    Which isn't very long at all, really.

    Of course, if, back in the real world, you get more like one megabit most of the time, you'll nearly make it through the month.

  16. you are complaining about 250Gb?!? jeez by falconwolf · · Score: 2, Informative

    How much did Australian businesses get for building out broad band but didn't? US businesses were given billions of taxpayer dollars to build out broadband but only a few have built any at all. Verison is slowly building out FiOS, fiber to a neighborhood splitter, but not many other businesses are building out broadband. They cried they needed public money to build out broadband but did nothing with the money given to them other than pad their profits.

    Falcon

  17. a luxury problem by Racemaniac · · Score: 2, Informative

    what the hell are you complaining about -_-
    here in belgium the "unlimited" internet is 20GB/month at 45 euro/month, for 60 euro/month i think you can get 60GB/month...
    and they're also always advertising it as unlimited -_-.
    250GB/month seems a very reasonable amount of traffic, you could easily do it for a single month, but if you can keep up that rate for an entire year, i can't but wonder what the heck you're downloading, you'd have to run out of stuff to download pretty quickly!

  18. Very insightful point made in article by Crazy+Taco · · Score: 5, Informative

    Looks like I got fios just in time

    That statement actually relates well to a very insightful point made at the end of the article:

    Turner said the move highlights why the U.S. needs more "genuine broadband competition."

    You are lucky to have some genuine competition in the form of FIOS. If I could, I would switch to that in a heartbeat, even if I had to pay a relatively large installation fee (probably up to 200 dollars). Unfortunately, just about everywhere I go I'm locked down to one provider. In the tiny town of Jackson, OH, I am restricted to Time Warner Cable (another company working on a cap), and before I was transferred here I lived in Minneapolis, subject to Comcast. I suppose I could potentially get DSL, but that is so much slower than cable it almost doesn't count as competition in the broadband market, and satellite is so latency heavy it doesn't count either. That leaves cable standing alone, unless you are lucky enough to have true broadband competition through FIOS.

    In my opinion, cable providers are starting to stifle innovation and competition the same way large cell phone providers do. They see one company screwing the customers with a cap, and figure, "Hey, I can do that too! Now I can keep more money for profits instead of network upgrades." And with no competition to force changes on them, that's the way things will stay. Both cell phone companies and cable companies are able to stay the way they are because of huge barriers to entry... you can't lay another set of cable lines in every town, and it's prohibitively expensive to try to set up another nationwide cellular network. In instances like these, the government does need to step in to regulate the monopolies/oligopolies. My water company doesn't put a cap on how much I use because the government regulates that monopoly (granted, I do pay more the more I use, but if the cable companies went to that model without government intervention, it would probably be priced like the cell phone companies price text messages: 10 cents a kilobyte or something ridiculous. That's why I'm currently opposed to anything other than a flat rate from them).

    --
    Beware of bugs in the above code; I have only proved it correct, not tried it.
    1. Re:Very insightful point made in article by Babbster · · Score: 5, Informative

      Keep watching the DSL situation. When I moved into my current place, I found out that Qwest was rolling out much higher speeds. I picked up a 12-Mbps (10-Mbps actual) connection for the same price as cable service. I wish the upload speed was higher, but my downloads are moving faster than they were with cable at my last place.

    2. Re:Very insightful point made in article by Anonymous Coward · · Score: 2, Informative

      jeez you americans have it good, down here in Aus the highest limits we see are 80gig, with good plan being 40gig. 1.5mbit or 24mbit, bout the only options for us, but if only we could have a 250gb limit! would be a dream come true. lol...

    3. Re:Very insightful point made in article by Tawnos · · Score: 5, Informative

      I've got the choice between Qwest (turd sandwich) and Comcast (douchenozzle). I tried Qwest for less than a week before calling Comcast and asking for an install, and I dropped Qwest the day after Comcast was installed. Even with the unknowns, the service quality difference was undeniable.

      Compare:
      Qwest charged over 50 bucks a month, required a 1 year contract (you could only cancel penalty-free within the first 30 days, I got out just in time), and had a "max speed" of 3Mbps. I was lucky to get 2Mbps. The modem was such a POS that if I refreshed servers on Steam, it would drop all connections for about 10 seconds as the buffers overflowed. I only fixed that by putting it into bridge mode and configuring my router to handle all connectivity (DD-WRT on Linksys WRT54Gv2).

      Qwest's site was often down or not working, and their tech support/customer service was nonexistant.

      Compare that to my service thus far with Comcast:
      I called up, and was told that the 6Mbps for 20 bucks a month was only for existing customers, but that they could give it to me for 25/month (plus $3 if I wanted a modem rental). Install was normally $99, but they knocked that down to $50 because I asked. When I got the modem plugged in, it had trouble synchronizing with comcast, and wasn't finishing the setup. I called tech support, and the guy didn't jerk me around at all. I explained what I'd tried, he said "sounds like you know what you're doing, since all you need is the firmware, how about I set that up for you, and I'll give you blast for free (16Mbps down, 1-2Mbps up)?"

      I thanked him, the modem came up, and the performance has been consistently good. I get about 10Mbps down, and 5 (!) up. My pings are between 10-50 (versus 60-200 on Qwest). Now that there's a hard cap, I'm even happier, because I have an official limit to monitor.

      Sure, it's not FiOS, but cable, in this area, is a hell of a lot better than DSL.

    4. Re:Very insightful point made in article by RasputinAXP · · Score: 3, Informative

      And with ADSL your connection speed is COMPLETELY dependent upon your distance from the CO, making it near-impossible for most users to get connections as fast as cable's.

    5. Re:Very insightful point made in article by Tawnos · · Score: 2, Informative

      ...28 (renting the modem for now), but it's the introductory rate. If, after 6 months, I can't get them to keep that rate, we'll see what happens. I think part of the issue is that FiOS is closing in on this area, and Comcast has to compete in a manner they don't in other areas. It's not unheard of for people here at MS (yes, I work for /.'s arch nemisis ;) ) to get the introductory rate for a couple years by calling and saying that they're not happy with the increased price and considering going to another service.

    6. Re:Very insightful point made in article by Anti_Climax · · Score: 2, Informative

      Everyone within about 500 feet of the DSLAM can have a 24MBit connection... on ADSL2+ or VDSL... and that's provided there is enough bandwidth to support that usage from everyone. Don't delude yourself into thinking that the telcos can't and don't oversell the bandwidth behind the DSLAM.

      Sure, when cable Co's stared offering high-speed internet the bandwidth available to neighborhoods may have been limited enough to cause issues, but they've been ramping up for years. Especially in areas that aren't run by jackasses like Comcast.

      --
      Even people that believe in pre-destiny look both ways before crossing the street.
    7. Re:Very insightful point made in article by packeteer · · Score: 3, Informative

      You can get up to 15mb/sec on DSL these days as long as you are within range. I realize that doesn't apply to everyone but many people can get it and dont even know about it. A lot of people dont realize that FIOS may go to 20mbit but if you get a good ISP like speakeasy you can go to 15mbit without any port blocking or throttling.

      --
      unzip; strip; touch; finger; mount; fsck; more; yes; unmount; sleep
    8. Re:Very insightful point made in article by u-235-sentinel · · Score: 2, Informative

      Very good comments however the thing you should be concerned about is will Concast treat you fairly when there is a problem with your usage?

      The company 'claims' they will allow you to download 250 Gigs a month. That's great! That's a hell of a lot of data to consume in a month. The question I ask is how can YOU the customer validate what your usage is?

      Concast said my family used over 300 gigs a month but when I asked to validate that number they denied my request. Even said they couldn't tell me what the unlimited limit was. What a great company.

      Their Internet and cable TV service was mostly ok over the four years my family had them. But asking customers to simply trust them?

      Sorry, most of us aren't that gullible.

      --
      Has Comcast disconnected your Internet account? Same here. You can read about it at http://comcastissue.blogspot.com
    9. Re:Very insightful point made in article by CodeBuster · · Score: 2, Informative

      The whole network over power lines has been hyped before (remember Enron? Yeah...they were in on that) but the problem has always been those pesky transformers. As far as I know there has been no solution to the stepping transformers effectively acting as filters which strip out any modulation or attempt to encode data upon the electric current running through the grid lines. Even if someone does manage to solve that problem, unless it is very cheap to implement OR requires little or no modification to existing transformers, it will not be rolled out any time soon. Power companies are notoriously cheap about upgrading transformers and transmission lines. It practically takes an Act of Congress to prod them into doing anything about upgrades because upgrades cost money that could otherwise be paid out as dividends. In fact, when regulators have allocated money in the form of higher utility taxes and fees the power companies just pocket the money instead of using it for upgrades as they promised and as the regulators intended.

  19. Re:Great sentiment... by _xeno_ · · Score: 4, Informative

    Comcast hasn't used the word "unlimited" in ages. They don't have to, almost no one thinks in terms of "how much can I download," they just look at the speed numbers.

    Instead they just refer to their service as something vague like "always-on, high speed Internet access."

    Which is still a complete lie, based on how often my connection goes down. Sure, my modem is always-on, but whatever's at the other end sure doesn't seem to be.

    --
    You are in a maze of twisty little relative jumps, all alike.
  20. Re:And what of VOIP? by Jah-Wren+Ryel · · Score: 5, Informative

    So say you have Comcast's triple-play or some VOIP service that rides out of your house on your Comcast connection. You get cut off for one reason or another, such as exceeding this cap. Is your phone service dead, too?

    No, Comcast's VOIP service is out-of-band from regular IP. Skype and others, yep. Funny how that works out to Comcast's benefit, eh?

    --
    When information is power, privacy is freedom.
  21. Re:250 GB by Warll · · Score: 2, Informative

    I know your kidding but man I'd kill for a cap like that. Up here in western Canada most people have a 30-60Gig cap. Of course if you're with Shaw for ten extra bucks a month they'll double the up/down and raise the cap to 100 gigs but still, 250 gigs for entry level...

    Now mind you a lot more people use torrents and the like up here. In fact both the major internet providers seam to incourage the practice.

    Telus says things like: "Download huge files" "Play games and downlaod your favourite music quickly" Shaw does the same: "Ideal for those who send a lot of email, download large files such as music or TV episodes," and "Download music in seconds and full-length movies in less than 10 minutes."

  22. Re:Still practically unlimited for most by TubeSteak · · Score: 4, Informative

    Wait until you start downloading Blu-Ray from content delivery services.

    Blu-Ray is an optical disc format.
    It says nothing about the codec used to encode the video.

    Many early Blu-Ray discs were nothing more than high bitrate MPEG-2.
    Now everyone uses VC-1 (Microsoft) or H.264 (MPEG-4) because they are vastly more efficient.

    I think what you meant to say was "Wait until you start downloading high definition video from content delivery services."

    --
    [Fuck Beta]
    o0t!
  23. Re:250 GB by timeOday · · Score: 2, Informative

    I have been wondering how much bandwidth i use a mounth listening to shoutcast via winamp?

    Not much. Let's say you stream 128 kbps audio around the clock for 31 days. That works out to 37 gig per month, or 14.5% of the cap.

    Still, your concern is exactly what comcast fears - people worrying about it because they don't really know, and not liking that nagging feeling, and going elsewhere even though they don't use that much.

  24. Re:250 GB by timeOday · · Score: 2, Informative
    I see there is a discrepancy in our math... here is my calculation:

    128 / 8 / 2**20 * 3600 * 24 * 31 = kbps -> kBps -> GBps -> GB/hour -> GB/day -> GB->month = 40.869 GB/month

  25. Re:Here come the "In Australia..." posts by shermo · · Score: 2, Informative

    And every time Australians complain about internet, someone from New Zealand pops in to complain about how much worse we have it here.

    I pay $90 a month for 10Gb connection. And it's terrible, I actually got told by support staff "Yes, we oversold our network and it's going to be crap til we upgrade it in the next few months"

    --
    Insanity: voting in the same two parties over and over again and expecting different results
  26. Re:250 GB by mattack2 · · Score: 3, Informative

    Famous *apocryphal* Gatesism.

  27. Re:250 GB by JLennox · · Score: 3, Informative

    A single 720p DVD5 x264 is at 4.7GB. 4.7GB by 31 days is 145.7 GB. Not following.

  28. Re:Here come the "In Australia..." posts by innocent_white_lamb · · Score: 2, Informative

    Same in Canada. All the ISPs cap at 60GB or so.
     
    Incorrect.
     
    Sask Tel offers high speed DSL service with no cap whatsoever.
     
    Really.
     
    I've had it here for the past 7 years or so (ever since it became available in my town.)

    --
    If you're a zombie and you know it, bite your friend!
  29. Internet access in Shanghai & Beijing by grainofsand · · Score: 3, Informative

    In my apartment in Shanghai I have a 5mbit symmetrical connection that is all-you-can-eat (i.e. unlimited traffic up and down per month). This costs me RMB 150 per month or about US$22.

    Granted, there is no customer service whatsoever and when it falls over, I have to wait for the ISP (CNC) to realise and remedy.

    In Beijing I pay the same but it is only a 2mbit symmetrical service, and also uncapped.

    --
    A dream is good. A plan is better.
  30. That's 138 hours of HDTV per month. by Animats · · Score: 2, Informative

    At 4 Mb/s, 250Gb is 138 hours of HDTV per month. That's for the HDTV version of Vudu. NetFlix Roku also needs 4 MB/s. Apple TV needs 5 Mb/s in its best mode. Note that if you actually used one of those boxes that much, you'd be paying over $500 per month in video rental charges. (It's much like the iPod; filling up a large iPod with music from Apple's store would cost tens of thousands of dollars.)

    One implication of all these set-top box movie devices is that there's going to be much more pressure on DSL and cable ISPs to deliver at least 4Mb/s sustained.

  31. Comcast QAM is not reliable by SuperKendall · · Score: 2, Informative

    Comcast with QAM would be great, if it were really supported. But with my service, Comcast randomly drops channels like Bravo and Discovery channel from the set of open QAM signals for months at a time. If you try to call customer support, they say that you shouldn't be able to watch anything digital without a box from them...

    Cable QAM is a great idea, but in practice drives you to Pirate Bay. Which in the end is easier to use and produces higher quality than a digital tuner anyway, for most things.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
  32. Re:So much for unlimited internet by Burz · · Score: 5, Informative

    2 full length movies per day basically...

    Or about 0.5 HD movies per day, or around 0.2 if you torrent.

  33. They DON'T advertise it as unlimited by ShinmaWa · · Score: 3, Informative

    I looked all over Comcast's website and no where -- not one place -- is their Internet service advertised as "unlimited".

    In fact, there are numerous links on several pages that take you to their terms and conditions where Comcast has a full section (Section III) entitled "Network Management and Limitations on Bandwidth Consumption". I'll grant you it doesn't say specifically "250GB" anywhere in there, but that's a lot different than the falsehood of claiming "they advertise that it is unlimited!" when they don't.

    --
    The /. Effect: Thousands of users simultaneously accessing a site to not read its content.
  34. Re:About Time by Sancho · · Score: 2, Informative

    When was the last time you saw Comcast advertising "unlimited" Internet access? Seriously. Maybe as little as 5 years ago, but I'd guess that they stopped doing it longer ago than that. For example, I couldn't find the word on their webpage from 2003: http://web.archive.org/web/20030207135808/comcast.com/Products/Internet_Details.html?LinkID=21 In fact, on my brief reading of the archived pages, I didn't see the word "unlimited" anywhere, going as far back as 1999.

    Of course, they may have been using the word in TV and print ads. I don't have an archive for that.

    Regardless, I haven't seen a broadband provider use that word in the US in a very long time, with the sole exception of cellular providers, who use 5GB and "unlimited" interchangeably when referring to their data plans.

  35. calculating by goombah99 · · Score: 4, Informative

    I've noticed that my Netflix "watch instantly" simply does not work properly from 4 pm to about 10pm every day. Netflix says it appears to be comcast that is throttling things.

    a good netflix connection needs about 2.5 to 3Mb/sec. So if I watch 4 hours of netflix a night then I need 43 Gigibits of data, or roughly 5.4 Gigibytes. times 30 days is only 162 Gigabytes.

    So a 250GB cap does not seem way out of line for even substantial usage.

    What I want is for COmcast to actually deliver untrhottled bandwidth during prime time. The cap I'm fine with.

    --
    Some drink at the fountain of knowledge. Others just gargle.
  36. Re:So much for unlimited internet by mccabem · · Score: 3, Informative

    Assuming $50/month and a 250GB cap, that's a minumum usage rate of $0.20/GB if you use all 250GB every month. The $/GB goes up higher the less you use the network.

    Think of it as metered usage with a $50 cap on the bill and a data limit that you didn't agree to.

    To me that's worth some additional Comcast bashing.

    I suspect this boils down to the cable co's chaffing at paying the monopoly telco's for their network access and they're trying to find ways to pass more of those costs down to you, the customer. (Without you, the customer, taking your business elsewhere as a result.)

    When you consider how much dark fiber (particularly, see Butters' Law) is in the ground as well as Comcast's claims (p. 24, citation 83) that last-mile bandwidth cost is not the issue, the whole bandwidth situation for consumers here in the US is absurd.

    -Matt

  37. Re:250 GB by ColdSam · · Score: 2, Informative

    I'll go out on a limb and assume this is a serious question.

    Netflix, for one.