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The Secret Origins of Microsoft Office's Clippy

Harry writes "Most folks think that Microsoft Office's Clippy, Microsoft Bob, and Windows XP's Search Assistant dog were perverse jokes — but a dozen years' worth of patent filings shows that Microsoft took the concept of animated software 'helpers' really, really seriously, even long after everyone else realized it was a bad idea. And the drawings those patents contain are weirdly fascinating." The article, a slide show really, spreads over 15 pages.

35 of 263 comments (clear)

  1. WAT by mfh · · Score: 5, Funny

    Who cares where Clippy is from. I just want it to die.

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    The dangers of knowledge trigger emotional distress in human beings.
    1. Re:WAT by 4D6963 · · Score: 5, Funny

      Windows RG will do it for you.

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    2. Re:WAT by GFree678 · · Score: 5, Informative

      Clippy IS dead. It's been abandoned in all recent MS products, it's only Slashdot that seems to have trouble understanding this.

    3. Re:WAT by hairyfeet · · Score: 5, Interesting

      Funny you should say that, because when XP came out one of my more popular services was putting that damned search puppy to sleep. Folks would come in "I hate that damned search dog! Can you kill that stupid thing?" and I'd tell them that as part of my clean up and lock down package I'd happily put that dog to sleep. To this day I still get that request a few times a year.

      Of course now I get more "I hate this damned Vista! Can you get rid of it and put on XP?" so you really have to give MSFT credit. They went from just having the search hated to having the whole OS despised! Now THAT is progress!

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    4. Re:WAT by jellomizer · · Score: 4, Insightful

      The problem with these assistance.

      1. Unprofessional. When you are at work. you don't want a cartoon floating around.
      2. Based on Statistics. Meaning you are rarely correct, but on the average close. Creating a situation where it is less helpful over all as the work done normally can't be close. It has to correct. So the assistant want to do things kinda like you are doing but in a way that it is wrong.
      3. Always in your way. When we work We don't like having things on top of our work.
      4. Animation distracts us. Good UI for animation is to put our attention towards something the programmer want you to take notice of. Eg. Element who gets focus, an alert or warning, or something new. But these guys are always moving even when you are doing what you need to do and its overall state hasn't changed, which distracts you from your work.
      5. They keep coming back. You close them... They come back again.
      6. Arrogant. They assume they are smarter then you. Even if you know what you are doing. "I am not writing a List Damnit! I am filling in data sets in a Top Down order because it is easier that way. "
      7. Never tell the disadvantages. The never tell you what the trade off are using that feature. Once you go into list mode you cannot perform calculation on it.
      8. Make the computer seem more personal. Yea that is the point but really a computer is a machine and it really should be considered as such. If you get emotionally attached to it. You start to feel bad about using it. Or when problems come up you blame it other then the people your yourself you causes the problems.
       

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    5. Re:WAT by LandDolphin · · Score: 4, Informative

      What are their complaints from XP to Vista? Hearing all of the bad press about Vista, I was not excited to "upgrade" when I purchased a new Laptop. However, having use it for a few months now, I have not come accross any real problems with it. It was a little different then was I was used to, but everything works.

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      Spelling and Grammar errors have been added to this post for your enjoyment
    6. Re:WAT by Stargoat · · Score: 5, Interesting

      I dunno. I found that a good minority of my users actually liked the Microsoft Assistant. They would watch it and its little antics amused them. All were ladies around 40 years of age or older. Heck, I had an accountant go off on me because I turned off her Microsoft Assistant.

      Based on the response I saw, I think Microsoft was on to something, but it was never executed properly. There were two problems. First, IT people got in the way. Second, the platform and the application idea for end use was all wrong.

      it was not a product for a productive business environment. The people who maintain and train on the products are advanced users, and for them, the Microsoft Assistant was not useful.

      But more to the point, I do not believe Microsoft ever really understood what makes a computer efficient. The best "computers" for specific application use are dumb terminals using basic ASCII characters. The Microsoft Assistant is just the opposite of this. If the computer is to be used for a purpose, the Microsoft Assistant gets in the way. If the computer is an unknown machine to a person, having a face on it is useful.

      But, people do not put smiley faces and instructions on hammers. Perhaps there was no way a Microsoft Assistant or a Microsoft Bob could be executed properly. A tool is a tool.

      Still, the idea of my grandparents filing away a form in an animated desk has appeal. If the product were arranged in such a manner that it could be marketed, as part of a separate non-computer, it could work. If a way existed to integrate a browser with digital television and a more intelligent Microsoft Assistant and the product were marketed to the proper audience, maybe it still could pan out. But we are not there yet. Broadband connections still require passwords and modems/routers. The idea does hold promise. A non-computer with a built in broadband router and no need for passwords. Weâ(TM)re surprisingly close it seems sometimes. If it had a wireless keyboard and mouse or roller without the pain of Bluetooth MAC addresses and crap like that. And a television interface no more complicated than a single HDMI plug. Itâ(TM)s not for anyone who would ever even think of being on Slashdot, and maybe it couldnâ(TM)t work if a computer can only really be a tool and not a way of life, but it does seem plausible.

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      Hoist Number One and Number Six.
    7. Re:WAT by camperdave · · Score: 3, Interesting

      "Clippy" itself might be dead, but that doesn't mean that all of the cute, animated assistants have been exorcised from windows. There's still Rover, Dot, F1, Links the cat, Merlin, courtney, Earl, and a handful of others that still exist.

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    8. Re:WAT by thePowerOfGrayskull · · Score: 4, Insightful

      What really pisses me off about disabling that stupid dog is the way he turns his back on me, and slowly saunters off the screen. No, you stupid mutt! I want you gone NOW, none of this insouciance from you!

    9. Re:WAT by Cor-cor · · Score: 4, Interesting

      It was a little different then was I was used to, but everything works.

      I think this is the main problem with Vista now that most of the big bugs have gotten fixed. So many people are completely computer illiterate and just get by through rote memorization of the correct keystrokes/mouse clicks to do the few things they want. When that changes, even a little bit, they are back to completely helpless and hate it, making them want to downgrade.

    10. Re:WAT by hairyfeet · · Score: 4, Insightful

      BINGO! Give that man a cigar! Home users have no freaking clue how to actually use a PC and I seriously doubt anybody at MSFT, which seems to have seriously been bit by the "I can be as cool as Apple! Really I can! Quit laughing at me!" ever bothered to actually test the GUI with actually home users. I can tell you that home users HATE change! They absolutely positively HATE change! They know where the buttons were before, they knew what to do to do what they needed before, and now they are nothing but frustrated.

      Then add on top of that the fact that Vista feels slower than their 4 year old XP machine, the HDD thrashes constantly and takes forever to load(most folks shut down their machines cold at night and so do a cold boot at least once a day, usually several) and sucks RAM and CPU time worse than a drunk sucking down Mad Dog, and you have some seriously pissed off consumers. It has gotten to the point that when a new customer comes in and say "Help! I got this new machine and I can't stand it!" that I just say "You got Vista'd,didn't you?" and the answer always is "Yeah, real hard! And I hate this damned thing! Can you put XP on it?". I'm sure that it would shock most here, but most home users I've dealt with didn't even see the "fisher price" GUI of XP because one of the first things they would ask is "Can you make it look like the old one?" so they would happily take home a machine that looked like Win9X. And don't even get me started on Office 2K7. Not placing an easy way to default to the GUI that everyone has been using since Office 97 was just plain stupid.

      Allow me to make a prediction. Write it down, and you watch it come true. If MSFT doesn't fire whichever ass has decided "We can really be like Apple with Win7! No really, we can! Stop making fun of me!" should be the direction of the company instead of making boring, low resource desktop OSes that everyone knows how to use because that is what they have always used, and instead replace quicklaunch and the taskbar with that damned stupid Apple Dock then Win7 is going to go down in flames even faster than Vista. If folks had wanted an Apple they would have freaking bought an Apple. What folks want from MSFT is the same boring as shit they have always gotten, with a little more stability and more drivers included. Add a few little things like native DVD burning and a simple picture editor and they are happy little campers. But if they try to force everyone into this giant Apple ripoff multimedia nightmare then they are going to stay away in droves. I mean have you EVER seen a case like we have now where a new MSFT OS has been out nearly 3 years yet companies like Tigerdirect are bragging Comes with XP Downgrade Rights! in giant letters to sell their machines? Hell I didn't see folks run from a MSFT OS this fast when WinME was unleashed with all its evil upon the world(Bill STILL owes me an apology for THAT one,asshole!)

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    11. Re:WAT by shutdown+-p+now · · Score: 3, Interesting

      What are their complaints from XP to Vista? Hearing all of the bad press about Vista, I was not excited to "upgrade" when I purchased a new Laptop. However, having use it for a few months now, I have not come accross any real problems with it. It was a little different then was I was used to, but everything works.

      With Vista, even today, it's rather hit-or-miss regarding hardware. If you get a supported (truly supported!) hardware configuration, you'll get a smooth ride. If not, you can get anything from minor quirks to major blockers. And getting a PC with Vista preinstalled is, unfortunately, no guarantee that all hardware is actually properly supported (rather than "barely working when the stars are right").

      By the way, why is the parent modded Troll? He is merely relaying his personal experiences with Vista - or is it something that's only "+5, Informative" when they are negative?

  2. I love when an article... by mdm-adph · · Score: 5, Interesting

    ...gets its facts wrong in the first paragraph.

    Like someone says in the comments, Clippy has been around since Office 98.

    That being said, I always though Microsoft's weird fascination with these things went a little too far -- anyone else remember the 20 or so different animated characters that you could get to help you in Windows XP, just to use the File Search feature?

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    It is by my will alone my thoughts acquire motion; it is by the juice of the coffee bean that the thoughts acquire speed
    1. Re:I love when an article... by hey! · · Score: 4, Insightful

      If you've been in this business as long as I have, you'll realize that Microsoft's "weird fascination" is not an isolated phenomenon. It's part of a long simmering philosophical division over the design of software that goes back at least to the 1980s and the advent of commercially viable personal computing.

      The crux of this debate is this question: exactly how intelligent should software attempt to be on a users behalf? On one end of the spectrum, you have the vision of highly intelligent agents which monitor the world and the user and do things on the user's behalf that the user would do for himself if he would deign to use his valuable attention. The other end of the spectrum isn't quite as easy to characterize, but I'd say it sees the goal of software design as making tools that do exactly what a user asks them to, neither more nor less. We might consider this spectrum as running from proactive or autonomous software on one end to responsive software on the other.

      In a nutshell, it's the question of whether we want software agents or software tools that divides designers.

      The software agent end of things has always had a kind of futuristic allure, and attracts investment and attention and drives innovation. However, I (being a tools-person) think that making the software do what the user tells it to is a surer path to success. Apple, which I see as mainly a tools oriented design company, coined the term Personal Digital Assistant with the idea that small mobile computers would be agents, but Palm was the company that scored the first success in the PDA market by making a handy device.

      Microsoft has always been an agent oriented company. The "Where do you want to go?" slogan has an unexpected facet in that it subtly bodies the software agent philosophy: you specify where you want to be and the agent will take care of the details. Microsoft's design not only hides the details, but often makes the details inaccessible, which means that getting MS software to do what you want often amounts to twiddling poorly or undocumented registry entries.

      This isn't about making software intelligent or not, it's about how much initiative you take out of the users' hands.

      If you read Tim Berners-Lee's article on the Semantic Web from Scientific American a few years back, you can see that a lot of the benefit envisioned by proponents is in creating intelligent agents that work on users behalf to do things like resolve scheduling conflicts. In the meantime, as Semantic Web technology continues to slowly develop, one of its core functions, searching, has been solved for most uses by better and better "conventional" search technology. Conventional search technology focuses on trying to provide the user the answers he asks for without getting everybody in the world to agree in advance on what the relevant questions might be. It has proved successful beyond what one would have thought a system based on clever indexing rather than an intelligent, semantic understanding of the user's wants could be.

      Now, I'm a tools oriented guy, so this is a biased view. I actually think Semantic Web technology is going to be highly useful, but as a way of designing distributed information systems, not as a way of building agents who will fulfill all our information needs because they are intelligent.

      Clippy is representative of the agent philosophy. He watches what you do, and offers to take over as much of the task from you as he can. This highlights the central problem with the agent philosophy: we are so far from having technology that understands people that when it tries its just annoying. It's not that agents are useless. The web spidering robots that build search indices are, in a sense, highly specialized software agents, working on a much smaller and manageable problem.

      Another solution to the same problem as Clippy is the "wizard". Now I'm not particularly fond of wizards from a design standpoint. For one thing, they are temptations t

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    2. Re:I love when an article... by IICV · · Score: 5, Insightful

      ... your post was more informative than the article.

      I know that's a pretty low bar to pass, but you still deserve congratulations.

  3. it wasn't all bad by thermian · · Score: 5, Interesting

    The animated Microsoft characters - MS Agents - you could stick in websites and applications were pretty useful sometimes.

    I used to use them in software written for kids, such as for learning basic numeracy, or spelling. A child reacts well to a little robot or santa flying round the program and asking them to do things.

    I used one once as a tour guide to show people round a pretty large website I used to maintain. That was more an experiment than anything, but it got a lot of use.

    I also ported it over to delphi once, it proved to be an entertaining exercise.

    I wouldn't be so sure that such avatars are finished with yet, although clippy and that damn search window dog are good examples of when it can be misapplied

    --
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  4. Re:The Weirding Way by mdm-adph · · Score: 4, Funny

    Whatever happened to just yelling "first post?"

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    It is by my will alone my thoughts acquire motion; it is by the juice of the coffee bean that the thoughts acquire speed
  5. Teddy bears: priceless! by SemperUbi · · Score: 5, Funny

    Made it to Slide 9 before the site got Slashdotted... My favorite was the slide with the two pissed-off teddy bears. They'd make great Office Assistants: "How the f*ck can we help you today?"

  6. Animated Characters by MyLongNickName · · Score: 5, Interesting

    I remember taking some Microsoft certification tests. Now mind you that in order to pass, you must answer things the Microsoft way regardless of whether they were correct or not. Several of the questions on their programming tests involved user interfaces. Invariably, there would be a couple questions on using animated assistants. Now, the correct answer is to never use an animated assistant. But, being a Microsoft test if you saw "animated assistant", that was the Microsoft choice. After failing the first test, I learned "turn the brain off when entering the exam room and turn it on when you leave". Never failed a Microsoft test after that.

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  7. Try and see by El+Lobo · · Score: 4, Insightful

    As a software developer you should know that some ideas are good and some are bad....but sometimes you never know if you don't try. The key here is innovation and experimentation. The problem is, often nobody remember your little small innovations that went well: nobody now remembers who introduced the small waved underlines that are now standard in every spell checker in the world. Nobody now remembers who introduced tutorialized tasks. In 10 years nowbody will remember who introduced the ribbon. But everybody will remember the innovations that went wrong, like clippy and friends.

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  8. Page 7 of TFA interests me by Shadow+of+Eternity · · Score: 5, Funny

    "Modulating the Behavior of an Animated Character to Reflect Beliefs Inferred About a Userâ(TM)s Desire for Automated Services"

    I think if they'd put this into practice I might have finally gotten to see Clippy take a lot of something high calibre to the face.

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  9. Re:The Weirding Way by mdm-adph · · Score: 5, Funny

    I just realized what that post is supposed to be -- it's like a "mental DNS" attack to fark up the rest of the discussion.

    Probably a rogue Microsoft patent attorney!

    --
    It is by my will alone my thoughts acquire motion; it is by the juice of the coffee bean that the thoughts acquire speed
  10. Re:The unholy trinity by MyLongNickName · · Score: 4, Funny

    And 'Bob' is 'boB' backwards. Eerie!

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  11. Clippy says... by Salamander · · Score: 5, Funny

    It looks like you're trying to create a slideshow about me. Would you like to...

    • ...include the paparazzi pictures of me at the nude beach?
    • ..find a lawyer for when Microsoft claims this violates their copyright?
    • ...show everyone how super-duper-elite you are by complaining about me even though they you've never actually seen me for real because your middle school doesn't use Office?
    --
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  12. Huh. They might've forgotten something. by transiit · · Score: 5, Interesting

    For an article interested in the "Secret Origins of Clippy", they did a good job noting that this all started with the failed Microsoft Bob ("I see you've mistyped your password. Would you like to change it?"

    But for all the secrecy they've uncovered in these public patent filings, they seemed to have missed that the program manager of MS Bob was Melinda French, who later became Melinda Gates. I understand she later worked with the team that gave the world the MS Office Assistant (clippy) as well as the Search animations that show up starting around Windows XP.

    I guess it's anyone's guess whether there was any nepotism driving this as a marketable feature, even when it was regularly reviled by their users.

  13. techno amnesia .. by rs232 · · Score: 4, Informative

    "nobody now remembers who introduced the small waved underlines .. tutorialized tasks .. the ribbon"

    WordPerfect highlights poor grammar or incorrect word usage with a wavy blue underline

    Apple Guide Isn't Help

    tabbed toolbars or the Component palette as it was called in Delphi

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  14. I had clippy really help me once. by Kayden · · Score: 5, Funny

    "Hi, I noticed you're writing a ransom letter. Would you like a few pointers? If you use more threatening language, you can probably get a lot more money. Also, make sure you use gloves when you print the letter so the police can't track your finger prints"

  15. A Microsoft PM once told me Clippy saved money by Cerebus · · Score: 5, Funny

    Allegedly, Clippy annoyed people into looking in the help files to figure out how to turn him off. That led them to discover that the help file actually was helpful. This reduced the give-away service calls by some measured percent.

    Probably not Clippy's intended purpose, but there you go. :)

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    -- Cerebus
  16. Missing... by SpectraLeper · · Score: 5, Funny

    I'm surprised we didn't see this important product listed.

  17. Jesus. by Frosty+Piss · · Score: 5, Insightful

    Who cares where Clippy is from. I just want it to die.

    I'll tell you what I want to die - Web sites that spread an article out one paragraph at a time over 15 pages where the spam-to-content ratio is 15 to 1.

    I'm sorry, but I didn't read the article, since I didn't get past page one of fifteen.

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    1. Re:Jesus. by ElleyKitten · · Score: 4, Insightful

      I'll tell you what I want to die - Web sites that spread an article out one paragraph at a time over 15 pages where the spam-to-content ratio is 15 to 1.

      I'm sorry, but I didn't read the article, since I didn't get past page one of fifteen.

      I got to page 2. There they have a link that is supposedly a microsoft article saying people loathe rover (the xp search dog). follow the link and... no, it doesn't say anything like that. Reading 15 pages is bad enough, but 15 pages of bullshit is not what I'm doing.

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    2. Re:Jesus. by Pentium100 · · Score: 3, Informative

      http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/crawford_september03.mspx

      No More Dog Days

      There are, indeed, strong feelings on both sides about the dog. Rover is the default animated character that appears when you open the Search Companion. People love it or loathe it. There seems to be very little middle ground. Fortunately, everyone can be made happy.

      You didn't read that page, did you?

  18. Re:Also Rans by FlyingBishop · · Score: 3, Funny

    There is no way that George Lucas has had a horde of interns and patent attorneys working for the past two decades on Jar Jar Binks.

  19. whipped by GregNorc · · Score: 5, Funny

    I'm sure that Melinda French (later to become Melinda Gates) being the project manager for the Microsoft Bob project had nothing to do with the fact Microsoft ran with it for so long.

  20. Re:The unholy trinity by Culture20 · · Score: 3, Funny

    I always thought bob backwards was dod.
    upside down: pop
    backwards and upside down: qoq
    transpose:
    b
    o
    b