Was the Amazon De-Listing Situation a Glitch Or a Hack?
Miracle Jones writes "As Amazon struggles to re-list and re-rank gay, lesbian, and adult books on their website after massive public outcry against the secretive partitioning process, they are claiming that the entire situation was not the result of an intentional policy at all, are not apologizing, and are instead insisting that the situation was the result of 'a glitch' that they are now trying to fix. While some hackers are claiming credit for 'amazonfail,' and it is indeed possible that an outside party is responsible, most claims have already been debunked. How likely is it that Amazon was hacked versus the likelihood of an internal Easter weekend glitch? Or is the most obvious and likely scenario true, and Amazon simply got caught implementing a wildly-unpopular new policy without telling anyone?"
Services like Amazon could just have a personal preferences for users that allows them to selectively exclude either gay content or content from gay authors. Problem solved.
This is my sig.
If the claims for responsibility are even close to accurate, and they seem plausible, it wasn't a "hack" so much as gaming the system for consumers to complain of "adult content." Nothing was used in a way that it was not intended to be used, from a technical standpoint.
As for "implementing as wildly-unpopular new policy without telling anyone," there are reports of this going back to February, and very credible reports that thousands of romance novels were affected, probably more than the "gay" conent novels. Seems an odd thing for Amazon to do, don't you think?
But we'll never know, and articles like this are the reason why. If it was someone gaming the consumer tagging system, there is no way to explain it to the average person that will not make it sound like their web site was "hacked," which is to say, compromised. Given the rash of recent actual cracks involving hundreds of millions of credit card numbers, Amazon has damned good reason to not shoot from the hip in any public statements.
An apology for being so inept that a claim that a single person caused this with "ten lines of code" would be nice, though.
Additionally, Ed Champion is reporting that Amazon has finally broken today's silence to comment on the matter to him, calling the episode "a ham-fisted cataloging error." From Champion's website: "After multiple attempts to contact Amazon, I have at long last received the following reply from Patty Smith by email: "This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection. It has been misreported that the issue was limited to Gay & Lesbian themed titles -- in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon's main product search. Many books have now been fixed and we're in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future."
I clicked on the link about hackers claiming credit for the Amazon hack expecting to find to find a professional web site about computer security.
Instead, I got a bizarrely colored and (hopefully) satirical blog containing articles titled "Amazon is a Gay-Hating Company for Nazis".
That'll teach me for trying to RTFA.
Fact: 99% of quoted statistics are 150% bullshit.
Disclaimer: The opinions and actions of the US Gov't are in no way representative of those held by this author or its ci
ham-fisted cataloging error
"Never ascribe to malice that which can adequately be explained by incompetence."
"I don't know, therefore Aliens" Wafflebox1
Seems a bit paranoid.
In the end, Amazon listened to their customers, and reversed an unpopular policy very quickly. If anything, this is good news.
It's blatantly not in Amazon's best interest to censor anything. The more variety and volume they sell, the larger the profit.
-- If you try to fail and succeed, which have you done? - Uli's moose
"It's obvious Amazon has some sort of automatic mechanism that marks a book as "adult" after too many people have complained about it. ... So somebody is going around and very deliberately flagging only LGBT(QQI)/feminist/survivor content on Amazon until it is unranked and becomes much more difficult to find. To the outside world, this looks like deliberate censorship on the part of Amazon, since Amazon operates the web application in question.""
http://www.antipope.org/charlie/blog-static/index.html
After logging in slashdot still does not take you back to the page you were on. It's been that way for 20 years.
No, it does not beg several questions, it raises them. Beggaring a question is a completely different thing. [end pedantry]
The quote from the customer service person was probably correct, inasmuch as the relevant content was inadvertently flagged as pornographic due to, as Amazon puts it, a ham-fisted cataloging error -- allegedly by Amazon's French office. I doubt that the customer service type exercised enough initiative to determine whether the flag was set correctly.
The exclusion of pornographic content was a new, intentional policy. The classification of sexual but non-pornographic content was an error.
Anyone remember the massive public protest against the stupid Spore DRM scheme? If you look up the game on Amazon, you can still see the extremely low rating people are giving it.
Well, a couple of weeks later and Amazon had had enough. Even though the concerns about DRM and Starforce were definitely something consumers would want to know before they bought the product, one day the reviews just dissappeared. The cause? A mysterious glitch! Sound familiar? The publicity from game news sites was so bad they put the reviews back up almost instantly.
Kind of proves that Amazon haven't really learned their lesson about what kind of behaviour will and won't be tolerated by the public. How many gay and lesbian customers is this incident going to lose them, I wonder? Was is worth it to appease whoever paid them to do it?
"If you want a vision of the future, Winston, imagine a boot stamping on a human face forever." - George Orwell, 1984
Actually, the problem is that "being gay" is really a choice
I have no idea why anyone thinks this matters. The reason that gays are A-OK with me is because they're not hurting anyone by their behavior and frankly, in my experience, even seem to be slightly nicer than the rest of us (on average).
something that society wants to promote and give benefits to (e.g. preferential treatment, tax benefits, etc)
Bzzt. Gays do not get preferential treatment or tax benefits for being gay, nor is anyone suggesting this ought to be done.
any more than someone who makes bad lifestyle choices and becomes obese
Now we've completely jumped the rails. Obesity has a significant inherited component. Go trawl NCBI.
there are a large number of parents that don't want their kids recruited to.
Perhaps you're thinking of Jehovah's Witnesses? (Maybe they have a "gay" branch, I dunno.)
not something the majority of society wants to see promoted.
Shouldn't the question here be whether or not a set of behaviors is harmful to society, rather than what "the majority of society wants to see promoted"?
if homosexuality were not a choice, why are the two most common insults directed at anyone who is against public promotion of homosexuality "well you must be in the closet" and "you must be afraid you'll try it and like it"?
Well, (a) one can be gay and in the closet. Doesn't really matter whether or not being gay is genetic. Duh. As for (b), we saw a study just this month that found that homophobic males are most likely to be turned on by gay porn. So, maybe fear of just that really is a significant component here.
Anyway, please take a deep breath. Gay acceptance isn't going to mean the fall of the republic or endanger the safety of your children. For those we have Neocons and motor vehicles, respectively.
P.S. Yeah, I know you're trolling. It was good for me anyway. ;-)
"Not an actor, but he plays one on TV."
Compare Indian pornography to Japanese, to Chinese, to European, to American, to South American, to African,
Ok, will do. Links please.
HA! I just wasted some of your bandwidth with a frivolous sig!
Iowa was also among the first to legalize marriages of blacks and whites. Slavery was never legal in Iowa. Believe it or not, people in "fly over country" are not nearly as backward as some would think. They have been the "first to" do a lot of things. Most of the people I have known from Iowa were pretty progressive in their thinking. Lots of farmers and people who live in the country, yes, but not bigotted.
Tequila: It's not just for breakfast anymore!
It's simply unhealthy to implicitly distrust (and loathe) every corporate and governmental entity on the planet.
NO. WRONG. WRONG WRONG WRONG. SPIT OUT THE KOOL-AID.
It's kind of silly to loathe by default, but defaulting to trust is just ignorant.
The price of freedom is eternal vigilance, and if you don't think that preventing major retailers from discriminating by default is part of that vigilance, you don't understand the problem.
I do not loathe Amazon, and intend to continue purchasing things from them, but this is a serious issue and I would both loathe them and avoid purchasing from them if they had not undone this.
However, going into hysterics over an isolated incident that was quickly corrected seems to be incredibly unhealthy;
The incident was quickly corrected because many went into "hysterics" -- or, as I like to put it, expressed a valid concern.
society needs at least a modicum of trust in order to function.
Yes, that is true. But that trust does not extend to trusting that a company has my best interests in mind. Instead, I trust that they will serve their own interests. The problem lies in when they don't understand when their interests and the customer's are aligned, which obviously was a problem here. In fact, I really don't trust Amazon or any other web retailer very much at all. Experience has taught me not to. Instead, I have some trust for my credit card company. I had some trust for my bank, but they rejected a chargeback where I had been defrauded. I changed banks. I could have just trusted that they knew better than I do.
In short, you are a fool if you default to trusting corporations or indeed businesses of any size. In fact when you buy from a web retailer you are trusting your credit card company to handle chargebacks for you if the transaction goes awry, because you know that getting any kind of satisfaction through the court system on an out-of-area retailer is nigh-impossible. When you buy from a local retailer you don't know, you have faith in the court system; still not in that retailer. That, or you have completely failed to understand one of the basic tenets of security: mistrust by default.
"You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"