Was the Amazon De-Listing Situation a Glitch Or a Hack?
Miracle Jones writes "As Amazon struggles to re-list and re-rank gay, lesbian, and adult books on their website after massive public outcry against the secretive partitioning process, they are claiming that the entire situation was not the result of an intentional policy at all, are not apologizing, and are instead insisting that the situation was the result of 'a glitch' that they are now trying to fix. While some hackers are claiming credit for 'amazonfail,' and it is indeed possible that an outside party is responsible, most claims have already been debunked. How likely is it that Amazon was hacked versus the likelihood of an internal Easter weekend glitch? Or is the most obvious and likely scenario true, and Amazon simply got caught implementing a wildly-unpopular new policy without telling anyone?"
How do you know?
Services like Amazon could just have a personal preferences for users that allows them to selectively exclude either gay content or content from gay authors. Problem solved.
This is my sig.
Over a few extra 'esses'.
Sig this!
If the claims for responsibility are even close to accurate, and they seem plausible, it wasn't a "hack" so much as gaming the system for consumers to complain of "adult content." Nothing was used in a way that it was not intended to be used, from a technical standpoint.
As for "implementing as wildly-unpopular new policy without telling anyone," there are reports of this going back to February, and very credible reports that thousands of romance novels were affected, probably more than the "gay" conent novels. Seems an odd thing for Amazon to do, don't you think?
But we'll never know, and articles like this are the reason why. If it was someone gaming the consumer tagging system, there is no way to explain it to the average person that will not make it sound like their web site was "hacked," which is to say, compromised. Given the rash of recent actual cracks involving hundreds of millions of credit card numbers, Amazon has damned good reason to not shoot from the hip in any public statements.
An apology for being so inept that a claim that a single person caused this with "ten lines of code" would be nice, though.
They're not apologizing? They did it on purpose. Now they're undoing it, because obviously it won't sell books. "We don't give a fuck about your sexual orientation, we just thought we could sell more shit. We were wrong, so you can have the search content back. Have a nice civil union, fuckers."
"You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
Or maybe it was done by a rogue employee with an agenda ?
For some reason, the top search results are predominantly anti-homosexuality. I suspect a hack. I would respect amazon if they'd own up to it.
If this was an outside job, it's quite clever and the timing was perfect.
If nothing else, it's a major wake-up call as to just how much power Amazon has amassed over the media as we know it. If we were looking at an upcoming Orwellian future, Amazon is certainly one possible cornerstone for total information control, right next to sites like Google.
Perhaps it's time to step back a really take a good hard look at how exactly we get all our information and how easily it could be taken away from us.
(That said, I know Amazon doesn't have a monopoly, but their role is still significant, none-the-less...)
8==8 Bones 8==8
Additionally, Ed Champion is reporting that Amazon has finally broken today's silence to comment on the matter to him, calling the episode "a ham-fisted cataloging error." From Champion's website: "After multiple attempts to contact Amazon, I have at long last received the following reply from Patty Smith by email: "This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection. It has been misreported that the issue was limited to Gay & Lesbian themed titles -- in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon's main product search. Many books have now been fixed and we're in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future."
I clicked on the link about hackers claiming credit for the Amazon hack expecting to find to find a professional web site about computer security.
Instead, I got a bizarrely colored and (hopefully) satirical blog containing articles titled "Amazon is a Gay-Hating Company for Nazis".
That'll teach me for trying to RTFA.
Fact: 99% of quoted statistics are 150% bullshit.
Disclaimer: The opinions and actions of the US Gov't are in no way representative of those held by this author or its ci
Within this blog entry the following assertion was made:
This begs several questions. Is the above email genuine? If genuine, was the statement valid or was it an honest misstatement by a customer service person. If the quoted text is true, does Amazon in fact have a policy of excluding items that it considers porn, and was it this policy that was hacked?
I the policy does exist, isn't it much more likely that Amazon was modifying this policy and there was some sort of error in the code, or perhaps a over active coder introduced the feature.
"She's a scientist and a lesbian. She's not going to let it slide." Orphan Black
ham-fisted cataloging error
"Never ascribe to malice that which can adequately be explained by incompetence."
"I don't know, therefore Aliens" Wafflebox1
"It's obvious Amazon has some sort of automatic mechanism that marks a book as "adult" after too many people have complained about it. ... So somebody is going around and very deliberately flagging only LGBT(QQI)/feminist/survivor content on Amazon until it is unranked and becomes much more difficult to find. To the outside world, this looks like deliberate censorship on the part of Amazon, since Amazon operates the web application in question.""
http://www.antipope.org/charlie/blog-static/index.html
After logging in slashdot still does not take you back to the page you were on. It's been that way for 20 years.
Anyone remember the massive public protest against the stupid Spore DRM scheme? If you look up the game on Amazon, you can still see the extremely low rating people are giving it.
Well, a couple of weeks later and Amazon had had enough. Even though the concerns about DRM and Starforce were definitely something consumers would want to know before they bought the product, one day the reviews just dissappeared. The cause? A mysterious glitch! Sound familiar? The publicity from game news sites was so bad they put the reviews back up almost instantly.
Kind of proves that Amazon haven't really learned their lesson about what kind of behaviour will and won't be tolerated by the public. How many gay and lesbian customers is this incident going to lose them, I wonder? Was is worth it to appease whoever paid them to do it?
"If you want a vision of the future, Winston, imagine a boot stamping on a human face forever." - George Orwell, 1984
If this was completely intentional, it wouldn't be such a big deal. Non-political censorship is a minor matter. It would be terrible news if Amazon was de-ranking liberal or conservative books. But this is a minor issue. Worst case scenario, men will have to go back to jerking off to Sears catalogues. How difficult is it to find "adult content" on the Internet? My guess is that 90% of people trying to buy adult oriented books have a pretty good idea of what they're looking for. They probably have a name or saw something online. Otherwise you might buy something that includes she-male porn. Or does not include she-male porn (I didn't want to leave the Apple guys out).
Gay and lesbian books are a niche market. So are many other things. Dan Brown novels and Harry Potter books appeal to a general audience. Not saying that they're great, just that a wide scope of people buy them. Pregnancy books are an example of a niche market. People who want to find pregnancy books, search for pregnancy books. They are completely irrelevant to other people. The same for deck repair. Most non-gays are not interested in gay material. Joe Hetero-Average or Jane Hetero-Average do not benefit from getting gay book hits on their generic searches. If you want a gay cowboy story, search for "gay cowboy". If you want a book on kitchen repair, search for "sink disaster".
If this wasn't a glitch, it's because the vast majority of the world's population is repulsed by homosexual sex. The same way that the vast majority of the population do not want to see a man and a woman who have a BMI of 50 have sex. The media image of sexy lesbians is pretty much lesbian blackface, they are usually presented as two straight women who are having sex to arouse a man. This does not mean that people want homosexuals imprisoned or punished, the public just doesn't want to watch them "exercise" their freedom. Just as most people do not want to watch a burn victim have sex with someone with a colostomy bag.
As far as sales figures go, I've never understood why people are so likely to follow them. I don't have grey hair and I've known for a long time that sometimes half the people in the country buy drek. Popularity and Quality are independent of each other.
This has been on my mind over the last year, so I'm curious what insight others might have:
I've noticed a growing trend of people replacing the word "bug" with "glitch," in ever increasingly frequency. Anyone else noticed this? I am active in an open source fps (http://sauerbraten.org/), and paying attention to questions and comments by new users has really highlighted this trend. What's the cause in this shift? World of Warcraft? (Don't laugh - a game with that kind of userbase can have an impact, at the scale they operate at).
"Pro-homosexuals" would be more likely to search for "gay" or "lesbian", terms avoided by bigots because of their political connotations of acceptance and empowerment.
"Or is the most obvious and likely scenario true, and Amazon simply got caught implementing a wildly-unpopular new policy without telling anyone?"
I think this is the most likely scenario. It seems that several entities have tried this kind of crap before. Personally I think doing it online is something akin to book-burning. I guess I find such fact-filtering to be censorship the likes of a lie of omission, seeing as many of the books I like would most likely fall out of print due to lack of purchases (which goes up proportionally to the level of exposure a book gets....or lack there of). If you cannot find a book because it doesn't show up in your search results, it might as well not exist.
-Oz
Wow.
This is the first time I've seen an honest and thought-provoking post get a nasty downmod stream like that.
I wonder how many gay activists got mod points and went "OMG SOMEONE TOLD THE TRUTH STOP THEM" tonight?
Your post was about as thought-provoking as a jar of mayo is. No seriously, your entire post was just a thinly-veiled attack on anything that suited your fancy. Kudos, you even managed to get a shot at Islam in there. You posted no truth, fact, or science to back up your assertions that being gay is a lifestyle choice and that there is a secret legion of pro-homosexuals who are scheming to get protected class for various nefarious reasons.
Actually, the problem is that "being gay" is really a choicereally a choice [gay.com], but only a few ultra-honest gays will actually admit that.
So you first start out by quoting a gay WNBA star, who claims that her homosexuality was a choice FOR HER. She says, from the article:
I think there are a lot of people -- gays and lesbians -- who believe you are born that way. I think there also a lot of people who believe it's a choice. And, for me, I believe it was a choice.
You clutch onto this as if it were gospel, as indicated by your following sentence:
Whether that choice is something that society wants to promote and give benefits to (e.g. preferential treatment, tax benefits, etc) is a matter of serious debate in the US and in Europe, not so much in other countries around the world (for instance, go to a Muslim country and you're likely to be thrown in jail just for discussing it in public).
So that's a SERIOUS leap in logic - you quoted one gay woman who says it was her own choice, and imply that it's a choice for everyone without any scientific research. With your next paragraph, your agenda shows:
Pro-homosexuality advocates want to claim it's not a choice. They want to claim it's "inherent" because if it is, then they can claim to be a "protected class." If it's a choice, then they don't get to be a protected class any more than someone who makes bad lifestyle choices and becomes obese.
So do you have any "pro-homosexuality" memos where members are scheming to get a protected class for something that may or may not be genetic / choice?
Oh, and this gem:
Since it is a choice, there are a large number of parents that don't want their kids recruited to. They don't want their kids told at school "this is an acceptable choice" any more than they'd be okay with their kids being told that being a drug user is an acceptable choice, or being a homeless drunk bum is an "acceptable lifestyle choice", or any other of a thousand things that are "lifestyle choices" that are not very good and not something the majority of society wants to see promoted.
JOY, you also manage to squeeze in a little "ThinkOfTheChildren" in your post. I don't recall how being a homeless drunk bum or drug user was a lifestyle choice. To compare homosexuality to a homeless drunk bum or drug user is pretty downright inflammatory.
And these people have as much right as any other Amazon user to complain when they see what they view as inappropriate material being promoted.
Again, if you're just thinking about the children, then perhaps the parents should be taking responsibility and discussing these issues online with their children. If they want their children to believe that homosexuality is a lifestyle choice, then they should talk to them about it, rather than forming a mob to dismiss the material that they don't feel is appropriate.
Ask yourself a simple question: if homosexuality were not a choice, why are the two most common insults directed at anyone who is against public promotion of homosexuality "well you must be in the closet" and "you must be afraid you'll try it and like it"? The mask slips
Actually, the problem is that "being gay" is really a choice
I have no idea why anyone thinks this matters. The reason that gays are A-OK with me is because they're not hurting anyone by their behavior and frankly, in my experience, even seem to be slightly nicer than the rest of us (on average).
something that society wants to promote and give benefits to (e.g. preferential treatment, tax benefits, etc)
Bzzt. Gays do not get preferential treatment or tax benefits for being gay, nor is anyone suggesting this ought to be done.
any more than someone who makes bad lifestyle choices and becomes obese
Now we've completely jumped the rails. Obesity has a significant inherited component. Go trawl NCBI.
there are a large number of parents that don't want their kids recruited to.
Perhaps you're thinking of Jehovah's Witnesses? (Maybe they have a "gay" branch, I dunno.)
not something the majority of society wants to see promoted.
Shouldn't the question here be whether or not a set of behaviors is harmful to society, rather than what "the majority of society wants to see promoted"?
if homosexuality were not a choice, why are the two most common insults directed at anyone who is against public promotion of homosexuality "well you must be in the closet" and "you must be afraid you'll try it and like it"?
Well, (a) one can be gay and in the closet. Doesn't really matter whether or not being gay is genetic. Duh. As for (b), we saw a study just this month that found that homophobic males are most likely to be turned on by gay porn. So, maybe fear of just that really is a significant component here.
Anyway, please take a deep breath. Gay acceptance isn't going to mean the fall of the republic or endanger the safety of your children. For those we have Neocons and motor vehicles, respectively.
P.S. Yeah, I know you're trolling. It was good for me anyway. ;-)
"Not an actor, but he plays one on TV."
Compare Indian pornography to Japanese, to Chinese, to European, to American, to South American, to African,
Ok, will do. Links please.
HA! I just wasted some of your bandwidth with a frivolous sig!
"Never ascribe to malice that which can adequately be explained by incompetence... but watch your back."
I.e. never confuse for incompetence what may legitimately be malice.
[...] tragicomic to see otherwise-intelligent people peddle false information and conspiracy theories when actual, real data is out there.
It's also tragicomic to see an otherwise-intelligent company not get ahead of a problem like this from a PR standpoint.
I can accept that it was a technical mistake and not a policy change or a gaming or breach of their systems. But it's very hard to accept that they wouldn't immediately cop to the problem and give an explanation. Other sites take pains to inform their users of technical difficulties and disabled features.
At the very least there should be a window of time after a title has been de-listed from sales rank that it includes a notice explaining that has happened. It's very difficult to trust a system that may change arbitrarily at a moment's (lack of) notice.
-HobophobE
Nothing laughs forever.
First of all, the poster was brave enough to go against the obvious groupthink.
And on another day, we might see a larger contingent of Slashdot rednecks debating this. However, you're right about the "interesting" points.
"Abortion debaters mark themselves as "pro-choice" or "pro-life" because that tars their opponents as "anti-choice" or "anti-life" by implication.
Well, to the limited extent that they are meaningful, the opposites are true.
"Anti-life" is loaded in the sense that it takes no account of the life of the mother, regardless of whether or not the accretion of organic molecules in her uterus has attained the consciousness of a cockroach. And "anti-choice" is clearly that. It is futile to deny that proponents of this definitely are trying to take the choice away from the individual.
The notion of a conspiracy for protected status for gays is just silly, as it is just another form of discrimination. Most gay people I know just want the same basic rights as the rest of us.
Iowa courts issued a ruling and opinion that's at odds with earlier legislation... which the court says is at odds with more fundamental legal issues. That's a far cry from saying the state "could agree on" gay marriage.
Libertarianism is rich wolves and poor sheep playing gambler's ruin for dinner.
How likely is it that Amazon was hacked versus the likelihood of an internal Easter weekend glitch? Or is the most obvious and likely scenario true, and Amazon simply got caught implementing a wildly-unpopular new policy without telling anyone?"
It's a question of business, I would think. I don't think a company like Amazon would do something they had reasons to suspect would upset a major section of their customers - to my mind a better question is: did they bow to pressure from conservative groups? Either way, I don't think they have more customers that are Murky Christians than customers who are gay, and I find it hard to believe they would choose to do something that would alienate an important group of customers.
The case in the courts now is whether it is a major amendment (gay rights activists' position), since it takes a right away from a minority to the constitution, and thus requires a 2/3 vote rather than the simple majority it barely received, or a minor amendment (gay marriage opponents' position), since it only clarifies a point already provided for in the constitution.
93rd rule of Slashdot: No matter how obvious my sarcasm is, my comment will be taken seriously by someone.