Slashdot Mirror


AVG Update Breaks iTunes

nate_in_ME writes "After getting a positive from the AVG virus detector while playing music on iTunes just a few minutes ago, I did a bit of research. It appears that AVG has recently pushed an update to the virus definitions that flags every iPod/iTunes related file as being infected with the 'Small.BOG' trojan. Interestingly enough, AVG does not have any information on this particular virus in their virus encyclopedia. Discussion on the Apple forum is up to 4 pages and climbing. One user there had an interesting thought: 'Maybe Palm has some shares in AVG...MUAHAAAA!!' (on page 3)."

43 of 185 comments (clear)

  1. AVG is doing its job by Norsefire · · Score: 4, Funny

    Bad music is a virus.

    It spreads like wildfire and everyone has it.

    1. Re:AVG is doing its job by Enderandrew · · Score: 4, Funny

      My wife has New Kids on the Block CDs still. I'm terrified I'll catch something from her.

      --
      http://blindscribblings.com - Tasty pop-culture in conceptual fashion.
    2. Re:AVG is doing its job by davester666 · · Score: 5, Funny

      No, you're safe. I know from personal experience...I haven't caught anything from her yet.

      --
      Sleep your way to a whiter smile...date a dentist!
    3. Re:AVG is doing its job by Midnight+Thunder · · Score: 2, Funny

      No, you're safe. I know from personal experience...I haven't caught anything from her yet.

      I take it your sudden taste in Celine Dion is unrelated?

      --
      Jumpstart the tartan drive.
    4. Re:AVG is doing its job by Briareos · · Score: 2, Informative

      More like "bad software is a virus" - have you looked at iTunes on a Windows system? Yeeech... >_<

      np: Orbital - The Naked And The Dead (2Orbital (Disc 2))

      --

      "I'm not anti-anything, I'm anti-everything, it fits better." - Sole

  2. Update by nate_in_ME · · Score: 5, Interesting

    I actually submitted this yesterday...updates in the Apple discussion thread make it sound like everything is back to normal.

    1. Re:Update by Runaway1956 · · Score: 2, Funny

      iTunes - - - normal - - - iTunes - - - normal

      I just don't get the connection.

      --
      "Windows is like the faint smell of piss in a subway: it's there, and there's nothing you can do about it." - Charlie Br
    2. Re:Update by saxoholic · · Score: 4, Informative

      Yeah, AVG had a false positive on friday, several users submitted false positive reports, and the updated virus definitions yesterday fixed the problem. Nothing to see here, move along.

  3. Conspiracy! by girlintraining · · Score: 5, Interesting

    It's a conspiracy! Or... maybe it's just that the definition for the virus in question was rushed out the door without adequate testing. How many new viruses are reported each week again? They probably don't "beta test" their definitions, and just do it in a lab. Oops. The lab machines didn't have iTunes.

    --
    #fuckbeta #iamslashdot #dicemustdie
    1. Re:Conspiracy! by dov_0 · · Score: 2, Funny

      AVG breaking something? Shock horror! It's normally Symantec that does that...

      --
      sudo mount --milk --sugar /cup/tea /mouth /etc/init.d/relax start
    2. Re:Conspiracy! by makomk · · Score: 2, Interesting

      Perhaps. iTunes also uses a bunch of highly obfuscated code with anti-reverse engineering protections, which probably increases its odds of being detected as suspicious.

  4. Had This Problem Myself by Jucius+Maximus · · Score: 5, Informative

    It does not appear to flag "every" file related to iTunes, it is just the iTunesMiniPlayer.dll.

    The workaround is to disable the real-time scanner.

    However their latest update had fixed it, and my real-time scanner is running again without problem.

    1. Re:Had This Problem Myself by Sponge+Bath · · Score: 4, Insightful

      "The workaround is to disable the real-time scanner."

      Or switch to a better AV product. For a while I was satisfied with AVG, but gave up after other false positive problems with it. Avira does a better job (check out http://www.av-comparatives.org/) and still has a free version.

    2. Re:Had This Problem Myself by Billhead · · Score: 2, Interesting

      I tried Avira on two computers two months ago, and on one it was constantly trying to access the floppy drive, and that seems to be a known problem.

      I'm not going to bother installing it on my other computers to see if it works, I'm going with NOD32.

    3. Re:Had This Problem Myself by kklein · · Score: 3, Informative

      Or switch to a better AV product.

      I loved AVG for a long time, but since 8, it has been a resource hog and has added a bunch of crap I don't want and keeps asking me if I'd like to pay and keeps throwing up false positives.

      I just got rid of it the other day.

    4. Re:Had This Problem Myself by halffull · · Score: 2, Informative

      I recently switched away from AVG as well, but I tried Avast instead. No nag screens anywhere, and it's easy to get a very light install without any extras. No performance issues that I've noticed.

    5. Re:Had This Problem Myself by kevingolding2001 · · Score: 2, Informative

      I think you are talking about Avast.
      When it detects a virus a big grey window opens up showing the biohazard symbol, you hear a siren, then a voice (sounding remarkably like Kitt) says "A virus has been detected".
      Yes it is kind of annoying, but I still regard it as one of the better anti-virus programs.

    6. Re:Had This Problem Myself by adolf · · Score: 5, Informative

      I like Avast quite a bit. It's generally fast, problem-free, and stays the hell out of the way.

      Or at least, it stays out of the way once you do a few things to it:

      Tell it to turn off all sounds and notifications of normalcy. And to automatically accept all new program and definition updates. And to never to bother to ask to reboot the computer (it's a Windows desktop -- it'll be rebooted soon enough for othe reasons, anyway).

      After that, it just sits quietly on the taskbar unless things go awry somehow.

    7. Re:Had This Problem Myself by unfunk · · Score: 4, Insightful

      "The workaround is to disable the real-time scanner."

      Or switch to a better AV product.

      Or a better media player. iTunes on Windows is superior only to Quicktime on Windows. Both are (in terms of usability) inferior to... well, pretty much everything else.

  5. This is a problem with AV in general. by Anonymous Coward · · Score: 5, Informative

    I work at a AV vendor (not one of the big ones), and false positives are a big problem. Essentially there are two issues. First, how severe is the threat? You might skimp on your validation process in order to get something out sooner. Second (and much harder to resolve), there is effectively an infinite amount of software out there; on top of that, there may also be many different versions (iTunes 6, 7, 8, point releases, etc). You try to do the best you can, but shit happens because you can only test against so much software.

  6. Haha, good by ArchieBunker · · Score: 5, Insightful

    iTunes is about as useful as malware. If someone would only write a simple drag and drop app for the ipod touch that didn't require jailbreaking....

    Seriously does anyone else have issues with how convoluted it really is to add mp3 files to an ipod touch? Add a folder to your library, wait while itunes chugs and makes a COPY of each file before syncing. Hit sync a few times and agree to all your old settings being overwritten (when all it really does is update). A $10 mp3 player allows me to right click and say "Send to..." Fuck you apple.

    --
    Only the State obtains its revenue by coercion. - Murray Rothbard
    1. Re:Haha, good by Sponge+Bath · · Score: 4, Funny

      "iTunes is about as useful as malware."

      The ghost of Steve Jobs rattles his chains at you. (oooooohhhh...)
      Yes, he is dead. Apple built an animatronic replica to placate shareholders.

    2. Re:Haha, good by _merlin · · Score: 3, Informative

      I have too much music for simple drag and drop to be useful. I like iTunes' smart playlists, which effectively give me a query language into my music library. If you do just want to drag and drop, tell iTunes that you want to manage the music on your iPod manually. You'll still have to use iTunes, but you'll be able to drag stuff on and off the device.

    3. Re:Haha, good by dhovis · · Score: 4, Informative

      Add a folder to your library, wait while itunes chugs and makes a COPY of each file before syncing.

      In iTunes Preferences: Go to "Advanced". Uncheck "Copy files to iTunes Music folder when adding to library". iTunes will leave your files where they are and just index them.

      Personally I like the way iTunes organizes my music and keeps the actual files out of my way, but YMMV.

      --

      --
      The internet is the greatest source of biased information in the history of mankind.

    4. Re:Haha, good by kklein · · Score: 2, Insightful

      Seriously does anyone else have issues with how convoluted it really is to add mp3 files to an ipod touch?

      Not me. Plug in to charge, unplug when you are leaving the house. Everything is already synced. That's convoluted?

      Add a folder to your library, wait while itunes chugs and makes a COPY of each file before syncing.

      As other posters have pointed out, you don't have to have it set up that way. If you want to have your music strewn all over your hard drive in random places that are hard to keep track of and hard to back up, Apple will oblidge.

      I'm sorry that you don't know how to use the software, but I'm glad that all my music is in one folder.

      Hit sync a few times and agree to all your old settings being overwritten (when all it really does is update).

      This is the one I can't figure out. The only time I hit "sync" is when I've told the program not to sync automatically, or if I've changed some playlists or something while it is plugged in and already synced. I don't think I've ever had to hit it "a few times," and I have absolutely no idea what you're talking about with the "all your old settings will be overwritten" message. Are you sure you're not hitting "Restore?"

      Again... I would like to humbly suggest that you do not know how to use the software.

      A $10 mp3 player allows me to right click and say "Send to..."

      Okay, that's cool. I don't see how that helps with podcast subscriptions, playlists, and certain subsets of the library syncing to one device and others going to others, or how that helps you keep star ratings synced so that Party Shuffle preferentially selects songs you like better, or basically how that would be better than having a single, highly-customizable program handle all that for you, but if you want to do it that way, why didn't you just buy one of those FongTech "Super-Maxi CyberSong Glory" MP3 players that are all the rage these days, instead of the pokey little iPod Touch?

    5. Re:Haha, good by flydpnkrtn · · Score: 2, Funny

      Brings a whole new meaning to the "Fake Steve Jobs blog" lol... hmm what do we call it? iSteve?

    6. Re:Haha, good by Briareos · · Score: 2, Informative

      I didn't say anything bad about any other music players. They could be great for all I know. I was simply pointing out that managing a music player's contents manually doesn't scale well with large music libraries.

      But at least foobar2000 lets me fill my iPod without ever having to use the abomination that is iTunes... what's not to like?

      np: Orbital - Sad But True (2Orbital (Disc 2))

      --

      "I'm not anti-anything, I'm anti-everything, it fits better." - Sole

    7. Re:Haha, good by DavidTC · · Score: 2, Funny

      And if you don't have that optin set, it runs in the background...and...um...does nothing.

      --
      If corporations are people, aren't stockholders guilty of slavery?
  7. Why the heck is this news? by arcade · · Score: 4, Insightful

    Seriously.

    Anti virus software has been breaking stuff for more than a decade. There will always be false positives, and there will always be stuff that hasn't been tested, thought about, and so forth.

    Of course, now, after this incident, they'll add a unittest to make sure that this exact thing doesn't happen again, and maybe add some for other music services. But hey - this is NOT something that should be thought of as wrong, foolish or whatever. These things *happen*.

    Anti-virus software has signatures, heuristics, and so forth. It'll be wrong from time to time. It's actually just business as usual.

    So, why is this news?

    --
    "Rune Kristian Viken" - http://www.nwo.no - arca
    1. Re:Why the heck is this news? by nate_in_ME · · Score: 5, Interesting
      If you read through the discussion on the Apple forums, you will probably be(I know I was) surprised at how many people uninstalled iTunes out of fear of it being infected. Of course, there were just as many that uninstalled AVG in order to keep their iTunes work.

      So, while those of us here may know all about how common false positives, etc. are with AV software, reading through the now 20+ pages on Apple's site shows that the majority of iTunes users don't have the knowledge that we do.

  8. No Surprise by TheRealMindChild · · Score: 3, Funny

    AVG does not have any information on this particular virus in their virus encyclopedia

    That is the case for ~99% of the viruses in their "encyclopedia".

    --

    "When life gives you lemons, don't make lemonade. Make life take the lemons back!" -- Cave Johnson
    1. Re:No Surprise by Ultracrepidarian · · Score: 2, Informative

      I have never located any information in their "virus encyclopedia" for any virus flagged on my machine. It is totally useless.

  9. why is AVG still a major player? by 13th+seer · · Score: 4, Informative

    AVG turned to fucking donkey shit after 7.5. it blows my mind people still use it. the company treats their end users like idiots, their software behaves like the malware it claims to rid your system of, and eats up a shitton of resources to boot

    yet it still seems to be one of the most popular free scanners, if not the most. I don't get it

    it's hard to find a decent free antivirus that doesn't nag or suck these days. iirc Avira had nag screens, and a ridiculous amount of false positives. the least crap one I've used seems to be avast!. it seems to detect a decent amount of viruses, keeps out of the way, and and doesn't eat up a lot of resources

    1. Re:why is AVG still a major player? by nulldaemon · · Score: 2, Informative

      AVG hasn't ever been 'in my way', and certainly not like any of the malware I read about (inserting themselves into pages, turning your machine into a spam bot, making it impossible to reach websites, etc.) -- 'd really love to see a clarification on that statement.

      A while back AVG pushed out a poorly designed malware scanner that would scan search results before you clicked on them; AVG would basically visit each link that showed up in your search results. AVG traffic soon outstripped real traffic about 10 times, and there was a very strong backlash from popular websites (Slashdot, Whirlpool) who accused AVG of a massive DOS attack, as well as urged their members to choose a different virus product. Quite a few people seem to be still holding this one mistake against AVG, even though it has little relevance today...

    2. Re:why is AVG still a major player? by kevingolding2001 · · Score: 2, Informative

      Quite a few people seem to be still holding this one mistake against AVG, even though it has little relevance today...

      I think that what people are still upset about is not the initial mistake, but the "you have to break some eggs" comment by AVG chief of research Roger Thompson in response to the complaints.

      This demonstrates a certain arrogance on the part of AVG, and that attitude is what people are still wary of.

    3. Re:why is AVG still a major player? by Jeff+DeMaagd · · Score: 2, Informative

      The problem is that there is momentum. Finding a trustworthy AV program on your own takes some savvy, because there are a lot of shady operators that spam the google index with shady products. They might look legitimate, but a tech savvy person, they might stumble across a trap.

      Personally, I thought Avast was kind of annoying. Except for 8.0, I really haven't had much trouble with AVG. It was with 8.0 that I tried some others, AVG 8.5 seems to work just fine now.

  10. Avastly superior antivirus... by kms_one · · Score: 3, Interesting

    My antivirus is Avastly superior to AVG, but I don't use iTunes anyway. Sansa ftw.

  11. Trust Issues? by TheFatherMind · · Score: 2, Informative

    I took it upon myself to drop them (AVG) a quick note telling them that I was hard pressed to pay/trust my welfare to a company that did not know what its own viruses were. And then I discovered that they really did not want to talk to or hear from me. It took me almost 10 minutes to find a form I could actually successfully type something into (Try it yourself!). And to do so I had to choose some very odd options from the dropdowns as they had NOTHING related to simply giving them feedback or "Other". It is a shame as I have been doing rather well with their free version.

  12. McAffee/Norton Syndrome by Solr_Flare · · Score: 4, Insightful

    It's part of the natural life cycle of anti-virus software. Anti-virus software gets really good -> geeks and techies jump on the bandwagon -> they spread this to their non-techie friends -> AV software gets bloated/crappy over time -> geeks abandon it slowly over time -> regular consumers continue to use it forever until a geek comes along to force them to use the current hotness.

    --
    You are who you are, let no one tell you different. But, never close your mind to a new point of view.
  13. False positive on a DLL? That is nothing ... by kbahey · · Score: 4, Interesting

    False positive from a DLL? That is nothing ...

    How about TrendMicro giving a false positive on a valid PHP plain text file that is part of Drupal!

  14. Slashdot can be a lot of things by msimm · · Score: 2, Informative

    but you're asking it to be humorless.

    Not only is the joke topical (in the sense it's related to another recent story) but it's made clear that it's a joke by keeping it in context (...MUAHAAAA!!).

    You sir, FAIL.

    --
    Quack, quack.
  15. Damn! by rueger · · Score: 2, Funny

    I always knew that I liked AVG, but this is just the coolest! iTunes really is rather virus like.

  16. Re:This poster is a market droid plant! by shutdown+-p+now · · Score: 2, Funny

    Well, and your post is completely Troll. But it's okay, this is /. so we learn to live with that sort of thing.