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The Verizon Wireless HTC Eris 'Silent Call Bug'

Hall writes "In the last few months some users of Verizon Wireless HTC Eris phone models have encountered what's being called the 'silent call bug' with their phones. What has happened since the update to Android 2.1 is that some phones get dead silence (can't hear the person they call nor can the other end hear you). The only solution is to reboot the phone, though the problem will re-appear after some time. VZW tech support for a while was simply swapping out Eris phones in hopes that the replacement didn't have the same issue. Too many were, though, and now some users have been told they're not swapping anymore. A couple of days ago, a user witnessed a car accident and was unable to call 911. Well, at least not until after rebooting the phone."

16 of 274 comments (clear)

  1. A movie comes to mind. by sethstorm · · Score: 5, Funny

    What good is a phonecall if you cannot speak?

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    1. Re:A movie comes to mind. by PitaBred · · Score: 5, Informative

      You're completely mistaken. Cell phones got GPS well after consumer units had appeared, because there were no small GPS chips that would easily be powered by a cell phone battery until relatively recently.

      The reason they could find your location before GPS was a thing called triangulation. They could (and still can on phones without GPS) check your signal strength to various towers to figure out where you are because they know the geographic location of all the towers.

    2. Re:A movie comes to mind. by icebike · · Score: 4, Informative

      Depends on the 911 system used. Some small departments don't have the money to upgrade their equipment. Really rural counties out west are simply using telephones with recorders attached.

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    3. Re:A movie comes to mind. by Tintivilus · · Score: 4, Informative

      The reason they could find your location before GPS was a thing called triangulation. They could (and still can on phones without GPS) check your signal strength to various towers to figure out where you are because they know the geographic location of all the towers.

      Your description is correct, but that's not triangulation, it's trilateration. From signal strength one can derive a distance but not a direction. The technique is drawing circles of to see where they meet, rather than drawing lines to see where they cross.

  2. Hail Eris by Anonymous Coward · · Score: 4, Insightful

    Calling a phone Eris is sort of asking for it..

    1. Re:Hail Eris by ScrewMaster · · Score: 4, Funny

      Calling a phone Eris is sort of asking for it..

      Yeah ... kinda like naming a space telescope after someone whose name rhymes with "trouble".

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    2. Re:Hail Eris by AndrewNeo · · Score: 4, Funny

      Prepare for trouble! And make it Hubble!

    3. Re:Hail Eris by mysidia · · Score: 5, Informative

      Wikipedia:

      Eris (Greek , "Strife") is the Greek goddess of strife, her name being translated into Latin as Discordia. Her Greek opposite is Harmonia, whose Latin counterpart is Concordia. Homer[*] equated her with the war-goddess Enyo

      [*] Homer the ancient greek poet, not Homer Simpson

  3. Obvious... by grub · · Score: 4, Funny


    You're dialing it wrong.

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  4. Done this for years by Anonymous Coward · · Score: 4, Funny

    Heck, I have been rebooting my Windows Mobile phones for years to make calls. The competitors are only now catching up?

  5. You Think That's Bad... by pandrijeczko · · Score: 5, Funny

    ...what about an Eris owner trying to call a left-handed iPhone 4 owning friend who just happens to be holding his iPhone 4 by the wrong corner at that particular moment - they have *NO* hope of talking to each other.

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  6. Re:We've come a long way by bonch · · Score: 4, Interesting

    Well, yeah. If you pay for a cell phone, you have a reasonable expectation that it's going to work. Your argument is like saying we shouldn't care about leaks in the roofs of our houses because our ancestors used to live outside.

  7. Nexus One by nrgy · · Score: 5, Interesting

    I had this very same problem with my Nexus One. Even worse rebooting did not always solve the issue.

    I bought my Nexus at launch and while I was happy with it at first, the past few months it just started acting crazy. Icons on the desktop would open a different application, the issue from the article, the keyboard opening when a phone call was coming in "you couldnt slide to answer because it was ontop".

    After all that and more, once the lock button on my Nexus started to give out I just went back to my iPhone.

  8. Re:Phones which can not make phone calls by Darkness404 · · Score: 4, Informative

    Not really because when was the last time you upgraded your firmware on it? In general "dumb" phones are pretty disposable, if there is a bug like this on a "dumb" phone (and, there are) the chances of getting it fixed are zero. With a smartphone, chances are there will be an update within the next month that corrects the issue.

    Any issue in a "dumb" phone never gets fixed, issues in smartphones might though.

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  9. Re:payback by stephanruby · · Score: 4, Insightful

    When all the 39 different Android phone models are having the same issue, then may be you'd have a point, but the thing is the Droid Eris is only one phone, and a low end one at that (low resolution, low 5 MP camera, no 4G, slow CPU from an older architecture, no physical keyboard, very cheap price).

    Gloating about the problems of the Droid Eris would be like an Apple-hater gloating about the fact that the iPod Shuffle is a piece of crap. That very well may be true, but it's not very relevant to the users that only buy the higher end flagship devices for themselves (and would only give the cheaper iPod Shuffles to their six year old kids anyway).

  10. Re:Sucks to be poor by FatdogHaiku · · Score: 4, Funny

    I know what you mean. When I was a kid my family relocated several times... but I always found them...

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