Best Buy Unapologetic About Charging For PS3 Firmware Updates

donniebaseball23 writes "After discovering that electronics retailer Best Buy was charging ignorant customers $30 for the 'service' of installing updated firmware on PS3s, IndustryGamers got word from the company on its policy. Best Buy sees no problem with charging for this convenience, even though it's something Sony provides to PS3 owners completely free. 'While many gamers can handle firmware upgrades easily on their own, those customers who do want help can get it from Geek Squad, and we continue to evaluate this offering to ensure it meets their needs. The service goes beyond a firmware updates, and includes user account setup, parental control setup and other components,' a representative said."

Comments

What a deal!

[goombah99]

Just $30 to have someone install firmware without any risk to me if they brick it, not mess up my warantee, , create my user account. THink about it $30 is a smoking deal. I don't know what your hourly rate is but I'd pay that i a snap. Even if you were an expert at this and could do it in a flash it's still not worth my time. You must be retarded or earn minimum wage if you think they are ripping people off.