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iPhone 4 Screens Break 82% More Than 3GS

A surprising number of readers have submitted linkage to a story discussing a recently released study that proclaims that iPhone 4 glass breaks way more often than the 3GS's. Although the chart that I found more surprising was the one that said almost 9% of iPhone 3GS screens crack after a year.

31 of 348 comments (clear)

  1. Causality? by BigJClark · · Score: 4, Funny


    Probably due to the fact that people slam the phone down 82% more of the time, because of the antenna reception issue.

    Just saying.. :)

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  2. 9% after a year? by ScrewMaster · · Score: 5, Funny

    What the fuck do iPhone owners do with their phones? Crack open coconuts with them? I've been using cellular phones since they came in bags and ran off nicads and lead-acid batteries, and I have never managed to break a screen. I mean, sure, cell phones are portable electronics and thus delicate to a degree, but exercise a modicum of care and they should last a while.

    I think iPhone owners are one or more of the following: a. careless individuals who regularly drop their phones onto concrete, b. people who frequently beat on their phones out of frustration with Market policies and/or AT&T's network, or c. suckers that got sold an mechanically inferior product.

    There are other pigeonholes, but that'll get you started.

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    1. Re:9% after a year? by BasilBrush · · Score: 4, Interesting

      9% annual accident rate implies one accident requiring an insurance claim in 11 years. Doesn't sound particularly high for an item that is so easily dropped.

      (Actually CmdrTaco can't read charts. That chart is nearly 8%, not nearly 9%. Which implies 13 years between claims.)

    2. Re:9% after a year? by bloodhawk · · Score: 4, Informative

      sitting next to someone that is on his 3rd iphone due to screen breakage it is more how incredibly fragile they are rather than what they do with them. I saw him drop his once here at work onto the vinyl floor in the work kitchen and glass shattered, I have dropped my current HTC phone dozens of times, even on concrete a few times and besides the outer casing having a few scratches it is still perfect.

    3. Re:9% after a year? by interkin3tic · · Score: 4, Funny

      What the fuck do iPhone owners do with their phones? Crack open coconuts with them?

      There's an app for that, yes.

    4. Re:9% after a year? by by+(1706743) · · Score: 3, Informative

      9% annual accident rate implies one accident requiring an insurance claim in 11 years.

      (1 - 0.09)^11 = 0.35...I think it implies that after 11 years, about 65% require insurance claims.

    5. Re:9% after a year? by kevinNCSU · · Score: 4, Funny

      What the fuck do iPhone owners do with their phones? Crack open coconuts with them?

      Try REALLY hard to shove their iPhone into their incredibly tight hipster jeans? ;)

      I actually own one, but I just couldn't resist.

    6. Re:9% after a year? by ScrewMaster · · Score: 3, Funny

      What the fuck do iPhone owners do with their phones? Crack open coconuts with them?

      Try REALLY hard to shove their iPhone into their incredibly tight hipster jeans? ;)

      I actually own one, but I just couldn't resist.

      Yes, and I appreciate that rarity of rarities ... an Apple owner with a sense of humor. Keep up the good work.

      --
      The higher the technology, the sharper that two-edged sword.
    7. Re:9% after a year? by pushing-robot · · Score: 3, Informative

      Also from TFA:

      In SquareTrade's previous study comparing smart phone reliability from November 2008, we found iPhones to be far more reliable than Blackberrys and Palm Treos. We will be updating this report soon, and we'll have data on the latest Android phone models. It may yet be seen that even with the double glass, the iPhone has an overall failure rate that is still better than the competition.

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  3. Re:Gimme a break! by Anonymous Coward · · Score: 5, Insightful

    This is good unbiased, peer reviewed, wholesome and all-American goodness coming from a company that sells warrantees.
    Good times

  4. That's funny by pak9rabid · · Score: 3, Insightful

    I just read an article that states warranty companies are 82% more likely to write biased reviews about products they sell warranties for. Coincidence? Nah, it couldn't be.

  5. Taking Apple's side on this one... mostly by erroneus · · Score: 4, Insightful

    Unless the glass is breaking all by itself, I'm going to go with "people who spent too much money on a phone don't know how to take proper care of them."

    Fact is, I spent like $100 (and renewed my contract with tmobile) to get a samsung vibrant. The first thing I did was slap a protective case around it and put on a screen protector. Following that, a visit to eBay showed me some nicer things to protect the phone and I also got one of those belt holders for the phone. Why?

    1. I spend what I consider to be a lot of money for a phone.
    2. Things I spend money on, I try to take care of
    3. Keeping a phone in your pocket will cause problems starting with dust and ending with who knows what else
    4. In spite of all the care I want to give it, things fall, slide off, whatever.

    If I had an iPhone (and people who know me know the LOOONG list of reasons why I will never own an iPhone) I would do the same thing to it -- protect the shit out of it. It's frikken expensive and needs to be protected.

    People need to get over complaining about how durable something is or isn't and start simply being careful for a change.

    1. Re:Taking Apple's side on this one... mostly by pak9rabid · · Score: 5, Funny

      ...and I also got one of those belt holders for the phone. Why?

      Lemme guess, to look like a tool?

    2. Re:Taking Apple's side on this one... mostly by MaWeiTao · · Score: 5, Insightful

      But if it's wrapped in a protector how are you supposed to enjoy the beauty of the industrial design?

      Of course, my feeling is that if you can't design an attractive product that is also durable then you're not a particularly good designer.

    3. Re:Taking Apple's side on this one... mostly by h4rr4r · · Score: 5, Informative

      If it needs a case the design is flawed. My Droid goes naked. It has a raised metal edge that protects the screen.

    4. Re:Taking Apple's side on this one... mostly by akume325 · · Score: 4, Insightful

      I gotta agree. I owned a 3G. Never put a case on it but I did have a belt holster. Never dropped it, and it remained intact. I now own a Iphone 4 and I expect the same behavior will allow me to have a crack free screen. It as simple as taking care of your stuff. The other day one of my co workers placed a glass of wine next to her new Macbook Pro. Her 2 yr old was pretending to a major league pitcher through a sock right at the glass splashing the entire glass onto the keyboard. Any idiot who leaves a beverage next to a computer deserves whatever disasters that may strike. Similarly, not taking care of your phone deserves the same. Even the toughest phones can break. http://www.youtube.com/watch?v=pqPGtJUzUx0&feature=player_embedded

  6. Re:Gimme a break! by zn0k · · Score: 3, Insightful

    Preferably someone who isn't standing to make a buck from the claim, which rules out the insurance company AND the manufacturer. Maybe someone like Consumer Reports?

  7. Water damage too by Jaime2 · · Score: 5, Insightful

    The data from the study shows a 42% increase in water damage for the iPhone 4 over the 3GS. From this data we can conclude, with some certainty, that the two bodies of data are fundamentally different and any conclusions drawn on simple differences are only partially caused by differences in the devices themselves.

    1. Re:Water damage too by Sponge+Bath · · Score: 5, Funny

      ...42% increase in water damage for the iPhone 4 over the 3GS

      Tears from frustration at all the dropped calls?

  8. Re:My 3g iPhone hasn't cracked yet by h4rr4r · · Score: 3, Informative

    If it needs a case the design is poor. My Droid goes naked.

  9. Interesting properties of "Gorilla Glass" by Thagg · · Score: 3, Interesting

    Glass is really remarkably strong when it comes out of the furnace. The tensile strength is amazing, it can bend enough to absorb some shocks. It's a great material before it gets to the real world.

    But, once it does, it immediately develops microcracks in the surface, and each of these could be the beginning of a fracture that goes through the bulk of the glass. So, what to do?

    I don't know if they've taken the hint from the semiconductor industry (look up 'strained silicon') but they did a similar thing with glass. By bombarding the surface of the glass with larger atoms, they create significant stress in the surface, so that any microcracks are immediately pushed shut. But, this is only true down to the level that these atoms diffuse into the surface...not far at all!

    So, if you create a significant scratch (and this might just be 100 microns) you are through this surface, and have a potentially catastrophic failure waiting to happen.

    A screen-protecting film of plastic would be a good investment.

    --
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    1. Re:Interesting properties of "Gorilla Glass" by Facegarden · · Score: 4, Interesting

      Glass is really remarkably strong when it comes out of the furnace. The tensile strength is amazing, it can bend enough to absorb some shocks. It's a great material before it gets to the real world.

      But, once it does, it immediately develops microcracks in the surface, and each of these could be the beginning of a fracture that goes through the bulk of the glass. So, what to do?

      I don't know if they've taken the hint from the semiconductor industry (look up 'strained silicon') but they did a similar thing with glass. By bombarding the surface of the glass with larger atoms, they create significant stress in the surface, so that any microcracks are immediately pushed shut. But, this is only true down to the level that these atoms diffuse into the surface...not far at all!

      So, if you create a significant scratch (and this might just be 100 microns) you are through this surface, and have a potentially catastrophic failure waiting to happen.

      A screen-protecting film of plastic would be a good investment.

      I worked at a glass shop for a summer installing windows and doors in peoples houses when I was younger. If it wasn't a brand new house, we'd have to take out the old windows. Often those windows had tempered glass. We took all the old windows back to our shop and threw them in a big trailer for the dump (sadly, window glass isn't as high quality as bottle glass, so it wasn't worth recycling. or thats what they told me).

      Anyway, we loved to break the tempered glass. Normal glass breaks in big sheets, but tempered glass is made for safety, so it is both stronger, and won't break into sheets - it shatters into 1000's of tiny pieces when it breaks, so you can't get stabbed.

      The fun comes with how it breaks. You can hit a 1/4" thick tempered glass window head on with a sledge hammer and it won't break. BUT, tempered glass gets its strength from really high surface tension, which is unbalanced on the edge of the glass. So, after we hit the thing with the sledgehammer and it didn't break, we'd take a regular hammer and lightly tap an exposed edge of the glass, and BOOM, it instantly shattered!

      I don't know how gorilla glass compares to regular tempered glass, but it seems like a bit of a bad design to have the edges exposed like that.

      But then, we knew it was a bad design...
      -Taylor

      --
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  10. Re:Gimme a break! by icebike · · Score: 5, Informative

    And they get their information from?
    Is there a place to report breakage on their site?

    Square Trade loses money for every screen break.

    Nobody has better stats than Square Trade, because Apple takes one look at it and says user abuse, and does not bother counting it. Same for the carriers.

    Nobody is keeping statistics EXCEPT the third party insurance providers. This is largely true in medicine as well. Unless there is a contagious factor, the only nationwide stats you will find on injuries (broken arms) is from insurance carriers. Why you choose to denigrate that fact when Apple is involved but not for heart attacks is sort of, well, suspicious.

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  11. Re:Gimme a break! by Anonymous Coward · · Score: 3, Insightful

    Square Trade loses money for every screen break.

    Right, which gives them all the incentive in the world to get money from as many of the other 91% as they can.

  12. Something people forget about glass by Sycraft-fu · · Score: 4, Insightful

    In particular the toughened stuff is that it is fairly brittle. So yes, it may well be stronger than plastic, but when it fails, it does so in a more catastrophic fashion.

    You can see this with knives. Most knives are steel, of course. However with a little research you discover you can buy more advanced, harder knives. Ceramic knives that more or less never go dull. They are the real deal too, I own a couple. You can't believe their sharpness, the hold their edge forever, food washes right off them, etc. Brilliant things. So why then are they not used all over? I mean they are pricey, but not much more than a forged steel knife.

    Reason is they are brittle. They are indeed much harder than steel, however they don't flex. So you apply pressure to them and they are unmoving until a certain point, when they shatter. A steel knife can bend and flex a bit, and be just fine. Mean that ultimately, a steel knife is much more resilient. They may lose their edge easier and so on, but they can do tough jobs ceramics can't (ceramic knives are for slicing, not for something lick carving meat on the bone).

    Same sort of shit here. A good polycarbonate will scratch easier than a toughened glass, and is less strong, you can flex it just by pushing hard enough. However it has a lot of give. It can take some reasonably hard impacts and survive, whereas the glass will hold strong up to a given point, and then fail badly.

    Max strength isn't always the most desirable characteristic. Surviving stresses can be as much about moving with them as resisting them.

  13. Been an unfortunate thing with Apple by Sycraft-fu · · Score: 3, Insightful

    They've been very big on form over function for some time now. Doesn't mean their devices aren't functional, it just means that they worry about how they look more than anything else and they don't give much thought to if it interferes with working. For example if you look you discover time capsules have a bad habit of dying early, all around the same time. Further research shows this is because they overheat. They cannot take the heat of the integrated powersupply. Well external power would be perfectly doable, most devices have it. However Apple just had to have the sleek, all in one, unit. A fan was not acceptable either, of course. Thus form took precedence over good design and there were functional problems in the end.

    Same shit on the iPhone 4. It isn't like they didn't put function in the device. It is a high end smart phone, no question. However they had to make it pretty, that was requirement #1, and some functionality suffered because of it.

    I really dislike that way of doing things. I'm fine with good looking electronics, things shouldn't have to be ugly but function need to be primary. Make sure everything works first and if the design interferes with that, change it. Make shit work first, look good second.

  14. Waiting for .... Apple Special Event by failedlogic · · Score: 3, Insightful

    I am awaiting the announcement of an Apple Special Event on this problem soon.

    At the event Mr. Jobs will bash with a hammer the screens of competing cell phones from RIM, Motorola, Sony, Nokia, etc. The results of this vigorous laboratory testing will be presented with a pie-chart to show that the iPhone screen is more resistant to hammer blows as long as you hold the hammer carefully with a finger or two and not grip it with your whole hand.

           

  15. Re:Statistics FAIL by Hatta · · Score: 3, Insightful

    Note the complete statistical fail: the iPhone 4 has *two* glass screens - that means that all the fucktards that used to just scuff the hell out of the metal back are now dropping and breaking their back glass.

    In that case, switching from metal to glass backing was an incredibly stupid design decision. Still Apple's fault.

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  16. Response from Steve Jobs by Compaqt · · Score: 4, Funny

    See, you're not holding it right.

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  17. Re:Gimme a break! by BattleApple · · Score: 3, Informative

    They do tend to slide off surfaces a lot easier than the previous models. I once put mine on a mouse pad that was on top of my pc case (which is almost perfectly level) and it slid off after about 10 minutes; probably due to slight vibration. It's happened to me several times now when I place it somewhere I would never expect it to fall.

  18. Re:Gimme a break! by Serious+Callers+Only · · Score: 3, Interesting

    Nobody is keeping statistics EXCEPT the third party insurance providers. This is largely true in medicine as well. Unless there is a contagious factor, the only nationwide stats you will find on injuries (broken arms) is from insurance carriers. Why you choose to denigrate that fact when Apple is involved but not for heart attacks is sort of, well, suspicious.

    I am quite sure Apple keep very precise statistics of all breakages reported to them, whether they agree to fix them or not, though of course they won't share them. As to consumer reports (for example), they could easily do a survey of iPhone owners, and I'd trust them a hell of a lot more than someone whose interest is in inflating figures like this to sell insurance.

    As to medicine, the fact that insurance providers hold all the power in the US is an anomaly. In most other first world countries, insurers don't run the health system, and proper statistics on all types of injuries are compiled by a central body and doctors themselves, not by a party with a monetary interest. Just because it is done that way in the US doesn't mean it is normal or efficient. Here's an example:

    http://www.hse.gov.uk/statistics/overall/hssh0405.pdf

    The only source less likely to provide reliable statistics on breakages is Apple, and I wouldn't trust these statistics from anyone with a monetary interest in the results - it's too easy to lie by tweaking the figures you choose to present.