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Information Rage Coming Soon To an Office Near You

digitaldc submitted the latest excuse to get a few days off: "A survey released this week revealed the latest affliction to hit white-collar workers. It's called 'information rage,' and almost one in two employees is affected by it. Overwhelmed by the torrent of data flooding corporate workplaces, many are near the breaking point. The aftermath of all this is the deterioration in quality that occurs when flustered employees — unable to sort through a pile of information fast enough — end up submitting work that's substandard. Almost three quarters of the survey's respondents declared their work has suffered as a result."

201 comments

  1. My first post! by Anonymous Coward · · Score: 0

    My first post, and it's from work, and I'm fucking RAGING!

    1. Re:My first post! by the_hellspawn · · Score: 1

      ...Hemorrhoids!

      --
      "The laws of science be a harsh mistress." --Bender
    2. Re:My first post! by Anonymous Coward · · Score: 0

      These aren't the 'rrhoids you're looking for...

    3. Re:My first post! by Anonymous Coward · · Score: 0
      MS Outlook, Hemorrhoids.

      What's the difference?

  2. TL;DR by fotoguzzi · · Score: 5, Funny

    I don't have time for all this.

    --
    Their they're doing there hair.
    1. Re:TL;DR by mcgrew · · Score: 2, Interesting

      Those of us who are hyperlexes benefit from it, dyslexics suffer. One in two sounds about right; half the population have two digit IQs.

    2. Re:TL;DR by mopower70 · · Score: 1

      Those of us who are hyperlexes benefit from it, dyslexics suffer. One in two sounds about right; half the population have two digit IQs.

      Someone with Hyperlexia would probably know that the singular form is hyperlexic. They'd also be smart enough to realize that intelligence or reading comprehension has nothing to do with emotional stability or control. And there's a good chance that they'd realize that hyperlexic individuals also have much lower reading comprehension than their dyslexic counterparts and would probably suffer in greater proportion by not being able to grasp as much of what they read.

    3. Re:TL;DR by mcgrew · · Score: 1

      They'd also be smart enough to realize that intelligence or reading comprehension has nothing to do with emotional stability or control

      If you have plenty of time to sift through the information, you're not going to get mad about it. Yeah, there are going to be hyperlexes with poor emotional control just like there will be dyslexics with poor emotional control, but the dyslexic will have far more reasons to lose it.

      And there's a good chance that they'd realize that hyperlexic individuals also have much lower reading comprehension than their dyslexic counterparts

      You'd have to cite a study, because I went into a speed reading course reading faster than anybody else came out reading, and my comprehension was better than anyone else's going in or coming out. Yeah, if I have an hour to read a 300 page book and a dyslexic has a week, his comprehension's going to be better. But give us both an hour and the dyslexic won;t get past the first chapter. Give us both a week and I'll read the damned thing five times, there will be little I'll miss.

      Not everybody sits on top of the bell curve.

  3. lol by Anonymous Coward · · Score: 0

    people are not machines. they need to be replaced.

  4. Gah! by inigopete · · Score: 2, Funny

    I've got all this work to do, and you're bothering me with THIS?!

    1. Re:Gah! by Surt · · Score: 1

      Well, slashdot is a traditionally pull media, so 'bothering' you might be a stretch.
      Still, story MAKE HULK MAD!

      --
      "Who is the Journal of Quantum Physics going to believe?" --Stephen Hawking
  5. I call shenanigans by ip_freely_2000 · · Score: 4, Insightful

    As a long time worker in a G8 tax department, information overload has been going on for years. People get pissed because they don't have the best tools for the job, but I've never seen 'rage'.

    1. Re:I call shenanigans by srobert · · Score: 5, Funny

      My co-workers can't see it in me either. That's because I mutter under my breath and keep it suppressed where it can fester into a mental illness.

    2. Re:I call shenanigans by Stregano · · Score: 5, Insightful

      People get pissed because they don't have the best tools for the job, but I've never seen 'rage'.

      Well stop bugging me about wanting green instead of blue buttons and I would have more time to get your tools done.

      --
      The world is how you make it
    3. Re:I call shenanigans by Securityemo · · Score: 0

      Well stop bugging me about not wanting buttons and I would have more time to get your tools done.

      FTFY.

      --
      Emotions! In your brain!
    4. Re:I call shenanigans by Anonymous Coward · · Score: 3, Insightful

      Maybe it isn't information at all. I usually don't mind if it's actually new information. But usually there's really very little new info.

      As for tools for the job, for latency insensitive stuff I prefer emails because I read faster than most people can construct and speak coherent informative sentences on the fly. Most people don't prepare a speech before talking with other people, and if they did, they might as well prepare it in their email client and click send when they are done :).

      For latency sensitive stuff I often actually prefer IM to voice. Because at least some people would realize they're typing crap before they press enter, so less crap ends up being sent. And I can more easily log what they say and do something else till the full story finally comes out :).

      But for "touchy-feely" "social stuff" I guess voice is better.

    5. Re:I call shenanigans by CarpetShark · · Score: 1

      As a long time worker in a G8 tax department, information overload has been going on for years.

      That's one or two job types, times many instances. The problem today is that many people are being expected to handle more kinds of work**, faster, and to multitask between them as if there's no context switching cost.

      ** I mean, seriously... how many ads do you see for IT positions where "experience of hamburger sales, and a willingness to help out in the tax department when necessary" or something similar is thrown in at the end?

    6. Re:I call shenanigans by hedwards · · Score: 1

      I'd still be at my last job if my company handled it like that. Because there'd be a paper trail and they wouldn't be able to claim that they said something they didn't. Ultimately, I walked out the door when it became obvious that nobody with any authority was ever going to own up to having said something or made promises.

    7. Re:I call shenanigans by Anonymous Coward · · Score: 0

      My co-workers can't see it in me either. That's because I mutter under my breath and keep it suppressed where it can fester into a mental illness.

      Been doing it for years. About ready to snap. Therapist on Monday. If you don't hear from me again, just check the papers.....

    8. Re:I call shenanigans by gknoy · · Score: 1

      I think that is generally translateable as "I want to write back-end code that is awesome, and do not feel that writing a slick UI is a good use of my time". One involves lots of juicy problems to solve in creative ways, and the other is perceived by many as "Can we lay this info out differently?" or "Can we have a button that shows this table, and has automatic input-verification?". All is important, some are less fun for some people.

      Many developers may feel that they're good at creating minimally-functionaly UIs, but are not confident (or knowledgeable) at creating really good user interfaces, and thus might not even be asking the users the right questions.

    9. Re:I call shenanigans by msouth · · Score: 1

      Dude, calm down. I know where your stapler is, I'll get it to you.

      --
      Liberty uber alles.
  6. Great excuse by Wonko+the+Sane · · Score: 5, Funny

    "It's not our fault that we falsified 103,000 notarized documents, committing an act of perjury each time. It was information overload."

    1. Re:Great excuse by Anonymous Coward · · Score: 4, Funny

      "I don't like being informed all the time. It gets in the way of making decisions."

      George W. Bush

    2. Re:Great excuse by bughunter · · Score: 1

      I dunno, but I think it's getting to work and reading the news that is creating the information rage...

      --
      I can see the fnords!
    3. Re:Great excuse by Anonymous Coward · · Score: 0

      [citation needed]

      I realize Bush-bashing is a popular sport around here, but the only Google result for that phrase is this page.

    4. Re:Great excuse by Anonymous Coward · · Score: 0

      I realize being an idiot is also a popular sport around here...

      It's called a joke.

    5. Re:Great excuse by Anonymous Coward · · Score: 0

      I realize Bush-bashing is a popular sport around here

      Bashing? No, no, no. Quite the opposite.

      The poster is pointing out the decider-in-chief's executive-like simple-fied thinkin'-way a gettin' stuff dun.

  7. Constant e-mail bombardment (aka signal to noise) by Anonymous Coward · · Score: 1, Interesting

    I find if I start getting too much e-mail I just start ignoring it until someone actually talks to me either over the phone or in person. I mean, staying connected is one thing but having a team of about 10 people constantly CC'ing each and every member on every possible topic is bloody useless.

    Believe me I don't want to ignore information but I honestly don't have time to go through hundreds of e-mail every day and pick out the ones that are actually meant for me based on context or content. I actually have a job outside sorting e-mail (odd I know).

    Am I crazy here?

  8. Oh, it's Australia by daremonai · · Score: 4, Funny
    The researchers calculated that the average Australian employee spends less than two-and-a-half days per week actually doing their job.

    I suspect the issue is more "Foster's overload" than "information overload."

    1. Re:Oh, it's Australia by inigopete · · Score: 4, Informative

      ...except people in Australia rarely drink Foster's itself. It's vile. More usually VB or Tooheys, but it's a pretty regional-preference thing.

    2. Re:Oh, it's Australia by BJ_Covert_Action · · Score: 3, Insightful

      I suspect that the lack of work comes from an excess of boring jobs that make workers feel unimportant or useless. Nobody wants to do a job of mostly busy work where they feel like the results don't matter or are not noticed. As a result, such employees will just browse the internet instead.

      I know that, at least for me, if I am given the opportunity to work on a genuinely interesting project, or to provide some aspect that seems valuable to the species overall, I will actively try to reduce distractions, including the internet. If I am asked to perform the same boring, repetitive tasks over and over, or if I feel the work I am doing is, quite literally, something that the world could do just fine without, I will actively seek out distractions. That's just my 2 cents though.

    3. Re:Oh, it's Australia by gstoddart · · Score: 1

      ...except people in Australia rarely drink Foster's itself. [wikipedia.org] It's vile.

      Which deserves the question ... just who the hell is drinking Foster's? It's not the Aussies, and nobody else will fess up to it.

      But, someone has to be drinking it -- I've seen it her in Canada on numerous occasions. And, yes, I have to confess, it's not something I'm a fan of.

      --
      Lost at C:>. Found at C.
    4. Re:Oh, it's Australia by JPMallory · · Score: 1

      Foster's. Australian for Crap.

    5. Re:Oh, it's Australia by EdIII · · Score: 1

      You mean the marketers lied when they said, "Foster's is Australian for beer"?

      That's rather fucked up.. You're exporting the beer you won't even drink yourself.

    6. Re:Oh, it's Australia by Anonymous Coward · · Score: 0, Funny

      Don't you have Outback Steak Houses there? They sell Fosters like water

    7. Re:Oh, it's Australia by beelsebob · · Score: 1

      I suspect that the lack of work comes from ... will just browse the internet instead.

      As someone who has an extremely interesting job, that I would (and actually did) do in my spare time even if someone wasn't paying me to do it, I can say that the 2 and a half days estimate actually sounds resonably accurate.

      Time spent making cups of coffee – fairly high.
      Time spent checking emails – fairly high.
      Time spent reading that random RSS item that looked interesting –fairly high.
      Time spent playing pool with colleagues – fairly high.
      Time spent actually writing code – maybe about half my time.

      Of course, this all depends on how you measure things... During all four of the "non work" activities, my brain is busy working on my code, my design, my ideas for how UIs should work, and I would probably write code at 1/3 the speed if I didn't do these things for half the time. But ultimately, the time spent doing the job I'm employed to do is definitely not 100% of the time I'm at work, and probably not even 66% of the time.

    8. Re:Oh, it's Australia by shoehornjob · · Score: 1

      The researchers calculated that the average Australian employee spends less than two-and-a-half days per week actually doing their job.

      I suspect the issue is more "Foster's overload" than "information overload."

      When I worked for Citigroup in the auditing section of Smith Barney we regularly had to escalate up to higher management to get the Australia division to respond to our rfi's. It was always stupid shit too. I'd be like dude...you gave this group access to a full octet of ip's when you only needed six. WTF man. One week it's ip's next week it was admin access to a user group on a server that was chock full of financial transactions. That shit never would have flown here but they always had the most cavalier attitude about everything. Fosters probly had something to do with it but I always figured the sun burnt all their brain cells.

      --
      "We are just a war away from Amerikastan. When god vs god the undoing of man." Dave Mustaine
    9. Re:Oh, it's Australia by sacdelta · · Score: 2, Funny

      How is that any different that Americans claiming that Budweiser is beer?

      --

      Brought to you by: "Al"toids - the curiously weird mint.

    10. Re:Oh, it's Australia by Hatta · · Score: 1

      It's Americans raised on Budweiser who have heard that imported beer is better but haven't actually developed taste yet.

      --
      Give me Classic Slashdot or give me death!
    11. Re:Oh, it's Australia by bughunter · · Score: 1

      See - that's the kind of information tidbit, or aggravation quantum, that when taken alone does not trip the rage threshold. But when exposed to thousands of little tidbits like that continually on a daily basis, one is eventually sent over the edge. And the more we're exposed to different forms of media -- radio, TV, email, web, twitters, texts, voicemails, SVN releases, issue tickets, TPS reports, etc.-- the more rapidly we accumulate perceived threat and therefore the sooner the individual crosses that threshold into a state of rage. Statistically, across a population, this is seen as a greater occurrence of "information rage." Pointing to one of the media, say email, is inaccurate. It's a cumulative effect, brought on by the continual addition of new sources of threat.\\

      What we need is a new medium that conveys slack, instead of threat. Slack mail, perhaps... or maybe random joke spam. Or perhaps a state-mandated gaming break after lunch? Canasta, WoW, or four square- it doesn't matter as long as you go have 30 minutes of fun.

      Or a nap. Now that I'm past half my life expectancy, I find myself thinking more and more frequently that a nap would be nice. How about a national siesta policy?

      --
      I can see the fnords!
    12. Re:Oh, it's Australia by Rewind · · Score: 1

      Well, seeing as it is from Canada, I always assumed it was more of a Canadian act of war on Australia than a product actually intended for consumption.

      --
      ?
    13. Re:Oh, it's Australia by Surt · · Score: 1

      That whole company is just a money laundering operation. The beer winds up in a garbage dump after it gets 'sold' enough times.

      --
      "Who is the Journal of Quantum Physics going to believe?" --Stephen Hawking
    14. Re:Oh, it's Australia by Surt · · Score: 1

      In all fairness, what beer would you most prefer to export, the good stuff, or the bad stuff?

      --
      "Who is the Journal of Quantum Physics going to believe?" --Stephen Hawking
    15. Re:Oh, it's Australia by StikyPad · · Score: 1

      The researchers calculated that the average Australian employee spends less than two-and-a-half days per week actually doing their job.
      I suspect the issue is more "Foster's overload" than "information overload."

      Hah. Nobody in Australia drinks Fosters. You can't even find it in stores.

      I don't see the problem anyway -- two and a half days is 60 hours!

    16. Re:Oh, it's Australia by Twinbee · · Score: 1

      What a coincidence that the work most likely to be counted as boring (at least on the computer side of things), is also the most likely to be able to be automated.

      --
      Why OpalCalc is the best Windows calc
    17. Re:Oh, it's Australia by frank_adrian314159 · · Score: 1

      How is that any different that Americans claiming that Budweiser is beer?

      Because even Australians know that isn't true?

      --
      That is all.
    18. Re:Oh, it's Australia by Dabido · · Score: 1

      That would be VB (Victoria Bitter) overload.

      As wikipedia states

      "Foster's Lager does not enjoy widespread success in Australia."

      I've never seen it on sale in Australia and I don't know anyone who drinks it. (That doesn't mean it isn't on sale here somewhere). The only person I've met who has drunk it was a Japanese girl, Yukiko, who thought it was an English beer because she used to drink it in England. She was surprised to find out it was Australian because she had never seen it here either.

      According to wikipedia

      "Victoria Bitter, or VB, is an Australian beer. It has the highest market share of all beer sold in Australia, both on tap and packaged."

      --
      Sure enough, the cow costume was hanging up next to the superhero outfit and sailors uniform. (S,Spud)
  9. Isn't this universal? by Krishnoid · · Score: 4, Interesting

    employees — unable to sort through a pile of information fast enough — end up submitting work that's substandard

    I'd think this is the human condition, at least since the invention of the printing press.

    In addition, everybody has a level at which they can effectively cull information, and a level of work that individually and organizationally is considered 'standard'. Unless more information actually produces a lower quality of work than a smaller amount of information -- with the same distribution of relevance -- would.

    It seems like this would boil down to prioritization more than anything else.

    1. Re:Isn't this universal? by Aladrin · · Score: 3, Insightful

      I agree. There's so much information out there that is relevant to every situation that processing it all would mean nothing ever got done. Sifting information and doing what you can with the time and resources you have is all part of the job.

      I don't get why they call it 'rage', though. Are they trying to play on 'road rage' or something? Seems to me it isn't rage, but apathy that is the problem.

      That is, assuming there's a problem at all. I see nothing to suggest they aren't just doing their best. And the company pays them for it accordingly.

      -yawn-

      --
      "If you make people think they're thinking, they'll love you; But if you really make them think, they'll hate you." - DM
    2. Re:Isn't this universal? by dkleinsc · · Score: 3, Funny

      In a related news flash, researchers recently discovered that a shocking 50% of workers had performance that measured below the median.

      --
      I am officially gone from /. Long live http://www.soylentnews.com/
    3. Re:Isn't this universal? by Andrewkov · · Score: 3, Funny

      And these same people take 40% of their sick days on Mondays and Fridays. The bastards.

    4. Re:Isn't this universal? by stephathome · · Score: 1

      Information frustration might be more like it, or we could just stick with good old information overload.

    5. Re:Isn't this universal? by sjames · · Score: 1

      I agree. There's so much information out there that is relevant to every situation that processing it all would mean nothing ever got done. Sifting information and doing what you can with the time and resources you have is all part of the job.

      Some people aren't very good at applying the equivalent of the Prolog cut, That is, determining that further details won't affect the outcome of the decision and so stopping. Some entire corporate cultures are vary bad at that. They will either decide that a single crumb of information not digested is negligence and/or use that as an excuse when a scapegoat is needed.

      Faced with an impossible and uncontrollable task, people will naturally respond with apathy and depression or rage. Someone who is better at handling this sort of thing in a climate and culture that permits the appropriate response has a better chance of avoiding all that by just doing their best in the time allotted as you suggest.

    6. Re:Isn't this universal? by hedwards · · Score: 1

      Which is what's so great about working Mondays, Fridays and holidays. I'd much rather work when others aren't, it's so much easier to get things done.

  10. This is new? by tthomas48 · · Score: 5, Insightful

    I believe this has been a problem since the beginning of time. When managers see this "symptom" they need to "hire an additional employee". Some people might even say that managing employees workloads is the job of management.

    1. Re:This is new? by Ryanrule · · Score: 1

      yes, but when management's bonus is tied to how little they can pay their subordinates, guess which one wins.

    2. Re:This is new? by DragonWriter · · Score: 3, Insightful

      When managers see this "symptom" they need to "hire an additional employee".

      Most often, that's not what management needs to do.

      Most often, what management needs to do is to fix the problem with business processes that is resulting in piles of unsorted information being generated and passed to their employees rather than actionable items. Sometimes the problem may be insufficient staff resources (but where it is, it often won't be in the place where the problem shows up, but in the place where the non-actionable information is coming in from), but most often (even when resource limitations on the data source cause the source to send bad input) the real problem management needs to address is with business processes, which adding more people won't do much to help (and certainly won't help efficiently.)

      A system needs to reject information that is not of the kind it can act on at the system boundary, and needs to keep the information it can act on in a manner which facilities working on it, regardless of volume. That is just as true with a system implemented with people as one implemented with computers. While -- as is less often the case with computers, generally -- adding more human processing power can, at times, provide an inefficient way of papering over the problem of failing to reject bad input data at the system boundary, or failing to properly store acceptable input data once it is received, it still isn't a good way of addressing either problem. Its essentially the equivalent of throwing more CPUs and some complicated error correction code at a problem, when the source of the problem is bugs in the code validating and storing input data.

    3. Re:This is new? by tthomas48 · · Score: 3, Insightful

      Yes. I call that firing bad managers. That's the other side of the token. And also doesn't get done often enough.

    4. Re:This is new? by blair1q · · Score: 1

      This.

      Corporations are 1) vastly overestimating productivity based on a fantasy that their workers are mechanical multitaskers with no lives, and 2) refusing to hire as long as doing so might prove that certain people in government were right about certain economic stimuli.

    5. Re:This is new? by Anonymous Coward · · Score: 0

      ...firing bad managers...

      This makes no sense.

      The job of the managers is to drive leased luxury cars, pat each other on the back, assign blame to other employees and generally siphon off as much money as they can before the company goes under.

      Don't tell me... you don't have an MBA?

    6. Re:This is new? by Chowderbags · · Score: 1

      Nah, nowadays the job of management is to go golfing with their buddies, cash large bonus checks, and tell people they're not good enough (so that there's a "paper trail" if someone has to get fired to meet the quarterly bottom line). If you've got salaried employees, giving them so much that they need to work extra time is the same as lowering their pay. It falls under the mantra of work life balance: what kind of lazy employee needs to spend twice as many hours away from work as they do in work? Selfish bastards.

      [/sarcasm], in case it was needed

    7. Re:This is new? by sjames · · Score: 1

      They need to do one of those things. Which depends on the circumstances.

      Unfortunately, what many of them ACTUALLY do is spout aphorisms about "working smarter", hang up a few more posters urging you to be a "zero hero" and ask every five minutes if it's done yet (bringing another pile of irrelevant information for you to check each time).

  11. Sort of like Blipverts? by TarPitt · · Score: 1

    Too much information compressed into a very short advert (or "ad" on this side of the Atlantic) caused the neural system to go haywire and the TV viewer to explode in a horrid disgusting death.

    http://en.wikipedia.org/wiki/Blipvert

    and

    http://video.google.com/videoplay?docid=-3083938335651439831#

    --
    If your children ever found out how lame you are, they'd murder you in your sleep
  12. Fine by me by aardwolf64 · · Score: 1

    It's survival of the fittest, I guess. It just makes my high-quality work stand out even more.

    1. Re:Fine by me by Anonymous Coward · · Score: 0

      We can't have survival of the fittest, that would be "unfair" on the unfit. Information overload will become part of age discrimination, and by age, that means old.

    2. Re:Fine by me by Anonymous Coward · · Score: 0

      Oh don't worry, you'll be screaming loudest once you inevitably screw up and try to blame everything and everyone but yourself ;)

    3. Re:Fine by me by Anonymous Coward · · Score: 0

      Why we can't and why it should be fair?

  13. Sure. by Anonymous Coward · · Score: 0

    THAT'S why they are submitting sub-standard work.

  14. Agree with Parent by Tekfactory · · Score: 4, Informative

    Some people suffer analysis paralysis, other suffer from the 'where do I start' problem and give up.

    David Allen talks about this in Getting Things Done, and what most people have on their plates are lots of amorphous blobs of stuff, not actionable items. So the first step is to break up big blobs into little actions, then take the first action.

    Another thing Allen says when most people say they don't have enough time, its not really time its how they use/don't use it that matters.

    If you're willing to accept the above as true and act on that information, things will get better.

    He's also got some ideas about meetings that are similar to what Randy Pausch said not in the last lecture, but his lecture on time management. Pausch didn't go to meetings if there wasn't an agenda prepared. Allen always asks for next steps 15 minutes before the meeting is over because if no one is taking action to fix the problem you'll have the same meeting over and over until someone does.

    1. Re:Agree with Parent by KingTank · · Score: 3, Insightful

      You're just saying what people who don't have too much on their plates always say about people who do have too much on their plate. And management often says the same sort of thing. Granted some workers don't manage their time well. But that doesn't change the fact that some workers simply have too much on their plates.

    2. Re:Agree with Parent by EdIII · · Score: 4, Insightful

      Another thing Allen says when most people say they don't have enough time, its not really time its how they use/don't use it that matters.

      Ohhhh... BullSHIT. Total Bullshit.

      Anybody working in IT knows that when we say we don't have enough time, most often we fucking mean it.

      The problem is not how we use time, the problem is the goddamn Scotty Effect. Clueless project managers and executives just look at us and assume:

      1) We are lying.
      2) We are padding our time estimates to look good.
      3) It's easier than what we are saying it is
      4) IT are a bunch of whiny overpaid bitches and why have we not outsourced this to India yet?

      Guess what? I am experiencing 'information rage' right now :) Specifically at your assumption, or this Allen douchenozzle's assumption, that most often we are not managing our time right.

      Nope....

      The problem really is that the pointy haired bosses see a task that is reasonably a day's worth of work, assuming that we can even diagnose the problem that fast (which is fucking variable too), and they conclude, "Ohhh that's just 10 minutes tops".

      There is another possibility you may not have figured out. Some people have jobs that their superiors don't understand or value and they get too much work dumped on them. Ask Slashdot how many IT people in here have experienced downsizing and then had to take on the entire workload of their missing peers? How many IT people have been in the position of being forced to work much longer hours (most often without being paid) to handle their increased workload because project managers cannot accurately estimate how long an action item really takes?

      Once again, dude, I call *bullshit*.

    3. Re:Agree with Parent by Anonymous Coward · · Score: 2, Funny

      David Allen talks about this in Getting Things Done

      I bought that book about a year ago; haven't started it yet.

    4. Re:Agree with Parent by CynicTheHedgehog · · Score: 4, Insightful

      Break down your tasks into actionable items and ask management for a priority. When "Do X" becomes "Do I work on A, B, or C first?", and it is apparent that A, B, and C require nontrivial investments of resources, then it becomes more real to management. Further, in doing pieces A and B you can demonstrate progress toward completing X as a whole, whereas the nebulous "X" is either done or it is not.

      This is an old technique for software project management. Take each requirement, break it into use cases, and put a level of effort next to each use case. A high-level requirement like "Add security to the app" becomes hundreds of "Restrict action A on target B to roles X,Y, and Z" use cases. Each one may take an hour. So whereas a manager might reject a blanket 100 hour estimate for "Add security to the app", showing him or her that there are hundreds of source objects to update, each of which requires checkout, modification, testing, and check-in, then the 100 hour estimate seem more reasonable. (This also shows that you put thought into the estimate and its not an off-the-cuff figure.) And if you get 8 use cases done per day, well that's measurable.

      Also, if you can demonstrate a high degree of accuracy in your estimates then you will be taken more seriously. The smaller the unit of work, the more accurate the estimate. If you do 6 use cases in 6 hours (at 1 hour apiece), and then have 2 hours worth of meetings, you're still 100% accurate. Whereas if you estimate 100 hours for X and three weeks later it isn't done, then your credibility is shot. Meetings don't (usually) show up in the issue tracking system, so they aren't measurable. (The 50% or 75% devoted argument is not very effective in my experience.)

      I used to say that I didn't have time to do the administrative part of development. But the reality is that I don't have time *not* to do it. Break it down and make it measurable, and then the demands (or at least the expectations) will become more realistic.

    5. Re:Agree with Parent by Anonymous Coward · · Score: 3, Interesting

      As a Project Manager, I interpret this a little differently.

      First off - I agree with you. Clueless PM's do those things.

      OTOH, smart PMs make your life easier. They don't waste your time by giving you ambiguous specs without supporting, easy-to-grasp graphics. They acts as a buffer between you and the clueless, so you can spend your time coding and not constantly switching gears for a feature that will never get implemented. They consult with you _before_ the spec to ask if the method they suggest works, or if there's a better way of serving the same business need. If anyone is going to pad the schedule, it darned well better be the PM to ensure higher-ups don't slash testing time as unnecessary. Plus, a smart PM knows it takes time to build trust with the people doing the actual work, but when you get there, you get a high-functioning team.

      Sorry your PMs have sucked, dude.

    6. Re:Agree with Parent by BigBuckHunter · · Score: 2, Interesting

      The rage comes in when you're already working at 95% capacity, and something simple turns into the mother of all clusterfuck-abortions. For example: You "renew" a Verisign class3 cert, only to find out that the "renewed" cert is in fact an entirely "new" cert because Verisign changed out its intermediate CA. So a drop in file replacement becomes:

      Adding the new intermediate and hash symlink to the apache truststore
      Adding a FileChain directive to all affected vhosts
      Notifying all of your customers that they need to update their truststores in the next 30 days if they wish to continue doing business with you
      Realizing that you're going to have to repeat this maintenance for all 400 Verisign certs for the next year (because business partners require yearly renewals)
      Having to go through your companies bullshit change-management process, rather than using the rubber stamp renewal template that you spent 2 days creating.
      And worst of all, trying to explain all of this to your manager, who has no understanding of the concepts "encryption" and "trust".
      5-10 minutes (renew, propagate file, roll apache servers, update asset management) becomes a Full time job for one year.

      The majority of which could have been avoided if they had followed your advice "7 years ago" and shelled out for a wildcard cert.

    7. Re:Agree with Parent by hedwards · · Score: 2, Insightful

      Precisely. It's the job of management to take away work when there's too much of it and assign it to somebody else. In the case where there isn't anybody else who has the time to do it, then they need to either hire somebody else or prioritize.

      Some workers are genuinely lazy, but more often what's going on is that management is trying to make due with less in the way of employees than is really necessary to do the job and fails or refuses to adjust the workload.

    8. Re:Agree with Parent by Maxo-Texas · · Score: 2, Funny

      that's the difference between a manager and a lead.

      the manager is handed crap and breaks it into blobs and gives it to leads.

      the lead takes the blob and breaks it into action items.

      The line worker takes their action item and does them.

      Lately business has decided it doesn't really need managers or leads.. with predictable results.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    9. Re:Agree with Parent by smellsofbikes · · Score: 1

      David Allen talks about this in Getting Things Done, and what most people have on their plates are lots of amorphous blobs of stuff, not actionable items. So the first step is to break up big blobs into little actions, then take the first action.

      Another thing Allen says when most people say they don't have enough time, its not really time its how they use/don't use it that matters.

      I've been in both the how-to-use-time situation and the simply-not-enough-time situation (which is more typical in manufacturing: it takes a certain amount of time to replace a laser tube, and a certain amount of time to run a given amount of material through the laser, and they're not parallelizable tasks, for instance) and based on what I've seen I think David Allen has an unstated bias in writing to managers -- who are the people reading his book, for the most part. A producer has a workload largely determined by a manager, and a bad manager can give a producer more stuff to do than the amount of time the producer has available. Under many circumstances it isn't possible for the producer to make meaningful choices about how to spend time approaching the task. (Time spent on figuring out how to do the project more efficiently comes from the total time budget, and there's a risk that it will take longer to figure out how to be more efficient than it would have been to just do the project inefficiently. If the producer suffers the consequences of that risk, the producer is very unlikely to take the risk. This is where good management helps.)

      *Managers* have a problem with how they use/don't use their time. Poor managers result in producers who simply don't have enough time to do the jobs they've been assigned.

      So it's not that Allen is *wrong*, it's just that he's right concerning managers, but not wholly accurate concerning production in general. In my opinion, of course.

      --
      Nostalgia's not what it used to be.
    10. Re:Agree with Parent by Anonymous Coward · · Score: 1, Informative

      I'm pretty sure I can anticipate David Allen's response to your post.

      It is absolutely true that some people are assigned more work than is possible given the time they have. However, not everything needs to be done by YOU, right now, or even at all. The most urgent and most important actions need to come first. Other responsibilities need to be deferred to a later time, tracked on a list of "maybe someday I'll do it", delegated to someone else, or ditched entirely.

      After all that, if you're managing your time well and still lagging, your very next project needs to become "Convince my manager or another higher power that my workload is unreasonable, and negotiate actions s/he needs to take to fix it."

      Finally, if that fails, your next project needs to be "Find a new job". Because you'll never succeed at this one.

      I highly recommend David Allen. His entire system is dedicated to helping maximize productivity, even under overwhelming workloads and tight deadlines. He seems to understand much better than other time gurus the expectations, information overload, overwork, and general nature of IT.

    11. Re:Agree with Parent by Tekfactory · · Score: 1

      Sorry about your boss issues.

      The Allen book really is worth reading, a lot of folks say it works for them.

      When I left my last full time hands on IT job, after 5 years as the Sysadmin the shop ran so smoothly that the MBA IT manager could handle new accounts and feeding the tape changer. They hired an IT firm to do migrations and stuff over his head, he called me when the year was almost up he had 1000 hours left on the contract and wanted to know what he should do with it. When he left they just kept the IT firm on retainer for the really big stuff, a buddy of mine still does the care and feeding stuff in his spare time when he's not programming or running jobs.

      So whatever is not stable in your environment, whatever requirements are eating your lunch, you need to push those off and stabilize your environment first, figure out what is eating all your time and attack it. Lay out a plan with all the issues in your environment and whatever shiny objects management wants and how to get there. If you give them regular milestones and show regular progress most management types are happy to accept your schedule because you've done the hard work. If you succeed they look good, if you fail, you can be replaced.

      And yes in my 20s I did the long hours for no reward, like 3 days with little to no sleep when AD vaporized and took Exchange with it. It got me no extra money, but did get me the 10 tape changer and full Veritas suite I asked for and a "Herculean effort" on my annual review. The review came from the Dept manager who was a Psych major and understood very little of what I did, but he knew I kept the lights on.

      The best thing my IT Manager did for me while I was there was literally stand in the server room doorway and keep people from asking me when email was going to be back up.

      Every time I took on an IT improvement project things got better, and people noticed. Lotus Notes/Domino to Exchange, ISDN to DSL, NTBackup to Veritas, IBM servers over whiteboxes, SCO to RedHat, DSL modem to PIX then VPN and Virtual Server, 30 minute Netmeetings with clients improved sales and support after 9/11, a Macro written in VBA that did two weeks worth of hand tuning to create 30+ XY scatterplot slides in PowerPoint in 2 minutes.

      email me sometime infosec@plainenglishsecurity.com

    12. Re:Agree with Parent by Tekfactory · · Score: 2, Interesting

      What you're saying may in fact be true in your experience.

      But if you're managing your time, getting stuff in from whomever you need to get it from, working on other stuff when you've got dependencies not being met, and kicking off output on a regular basis, you're doing everything you can.

      Go home at a reasonable hour if you're overloaded, there is always tomorrow. If you're working late nights and weekends something is wrong.

      If you do 99 things for the boss everyday and people keep finding 150 more for you to do, you need to have an honest discussion with your manager. If the quality of your work is not an issue a smart manager will get you help. If he's not smart, he will need at least 2 people to replace you when you leave.

      One of my best bosses I ever had asked for a status every week, he asked for what we did (duh) but also what our dependencies were, any real obstacles in our way, and what we had on our schedule which was really just your to do list. These were so he could try to manage the workload, and get bodies in to help IF that was what was needed. Some tasks he understood could be farmed out, others would take longer to explain than just to do them.

    13. Re:Agree with Parent by DomNF15 · · Score: 1

      It's usually the poor time estimation and "I need this done yesterday" deadlines that undermine us. In software at least, it is somewhat difficult to say, "this problem will take 0.5 days to diagnose/resolve", or, "this feature will take 3 weeks to implement". Project managers are usually either too lazy, too incompetent, or too preoccupied with other things to follow a problem/feature through to it's logical conclusion step by step. And to accurately estimate these things, you really do have to just think them through and break them down into 1 day or less sized tasks. In my experience, giving a developer a task that takes more than 1 day to complete is a surefire way to waste time and ultimately to potential failure. There are exceptions to that, and the guys that shine usually can handle bigger tasks and divide them up just fine themselves, of course. As an analog, if I told you to go build a house, you'd probably (unless you are a general contractor) say, "I don't know how/can't get this done". But if I told you to go get your property surveyed, then to think about how many bedrooms, bathrooms you needed, and then to bring your survey to an architect with your bedroom/bathroom requirements, as well as a rough estimate of your housing budget, you'd prolly be able to do those things and be well on your way to getting your house designed/built.

    14. Re:Agree with Parent by jayme0227 · · Score: 1

      What I've noticed is that a lot of people concern themselves with memorizing information that they really could just forget. To me, it doesn't matter what John in Marketing is doing if there is no way that I can influence his project or he can influence mine. That sort of thing tends to just drop from my memory banks, especially if I have an easy way of looking it up later. I think this is a skill that many people "suffering" from "Information Rage" could learn and use.

      --
      But then I realized the cable was blue, so I only gave it one star. I hate blue.
    15. Re:Agree with Parent by PPH · · Score: 1

      He's also got some ideas about meetings that are similar to what Randy Pausch said not in the last lecture, but his lecture on time management. Pausch didn't go to meetings if there wasn't an agenda prepared. Allen always asks for next steps 15 minutes before the meeting is over because if no one is taking action to fix the problem you'll have the same meeting over and over until someone does.

      One big problem with meetings (in dysfunctional organizations) is not the people who show up, take action items and do stuff. Its all the matrix organization, cross functional hangers on who show up because that's their only function in the company. Give them actual work to do? No way! I've been at meetings attended by maybe 50 people where maybe 10 (at most) actually did anything. The rest of them have careers that consist of rehashing the meeting minutes, sending out requests for additional information (which generate those foot high in-basket piles). Just to get their names into the corporate memo-space. So the next time staff cuts roll around, they'll appear as key people.

      Want to clean up meetings? Announce that everyone who shows up can be expected to receive an action item. Everyone else, please just read the minutes and stay the hell out.

      --
      Have gnu, will travel.
    16. Re:Agree with Parent by psithurism · · Score: 1

      I'm currently reading GTD and accept those things, luckily I am mostly responsible for my own little portions of our projects and can budget time accordingly and really benefit from those principles.

      However, I know many people who have bosses (that is several bosses per person) who decide what the person should learn and get done in any given amount of time. And when their bosses dole out too much information and tasking, no matter how they break it down or what principles they use they use they are going to get in trouble by somebody for being too stupid or too lazy.

    17. Re:Agree with Parent by FreekyGeek · · Score: 1

      The amazing thing to me is that so few people - bother workers and management - seem to be able to see the real effect of this kind of thing. When you look at it, it's a system that incetivizes doing less work.

      To wit: if you're not very good at dealing with large amounts of information, you're less efficient. When you're less efficient, you get less done. When you get less done, people lower their expectations and either give you less work or more time to do it. Of course, there's a lower limit - at some point you will get fired. But the limit is pretty low.

      By contrast, people who have good information-management skills are more efficient. They get more stuff done, faster. Their reward for this is having their workload increase. When you get more done, do you get a raise? No, you just get more work. Your boss sees how good they are and starts assigning all the hard projects to them, all the last-minute stuff, all the critical high-visibility stuff, and just more tasks in general. Result: more work and more stress for the efficient worker but (usually) no corresponding increase in pay. They work much harder and get much more done than their less-efficient cow orker but probably don't get paid any more.

      So one could say that there's a direct correlation between efficiency and stress, but not efficiency and reward. The smart person in this case would do the minimum required to avoid being fired, and be happier (less stressed) as a result. The inefficient worker has no real incentive to learn better information management skills.

      Management would do much better to base rewards on tasks accomplished and not on "time-ass-is-in-chair". If bosses said to employees "Any time you have left over after completing your tasks for the day you can take off and go fishing (or playing Eve Online)", you better believe people would get more efficient. Time is the most valuable commodity there is, so if employees could get that as a reward for doing a good job, they would have incentive to become more efficient. Managers usually respond "But I pay for 8 hours and I want them working 8 hours!" No, you don't pay for a certain number of hours. You pay to have a function performed, a role filled, tasks completed. It makes no sense to punish someone who efficiently completes their work in six hours by giving them busywork while the inefficient worker gets 8 hours to do the original task.

  15. RAGE somehow equals 'meh' by HeckRuler · · Score: 4, Insightful

    I'm sorry, but where exactly does the rage part come in? There's a lot of work to do, people get lazy, skip it, and submit things without properly checking everything they should. That's laziness, apathy, or simply being bad at their job. If there was any rage, I imagine that things would be smashed and people would drop kick printers, possibly to rap music.

    Wait a second, this isn't some lame attempt to have a "road rage" analogy in an office environment is it? That's just a sad attempt at crafting buzz-words, and you should feel bad for it.

    1. Re:RAGE somehow equals 'meh' by Krishnoid · · Score: 2, Funny

      There's a lot of work to do, people get lazy, skip it, and submit things without properly checking everything

      The way I think about it is that there's X work to do, Y time to do it in, Z amount of skills, and [A .. W] amount of information coming in. You can:

      You could apply the 'Meh' principle to any of these.

    2. Re:RAGE somehow equals 'meh' by Anonymous Coward · · Score: 0

      I think the point is that eventually people are going to realize what is going on and dump all the information in one fell swoop. Hence "rage" by dropping everything, even important information because people are fed up, overloaded, and it's just too complicated to sort it out.

    3. Re:RAGE somehow equals 'meh' by mcgrew · · Score: 1

      It's like when somebody cuts you off and you mutter "damned idiot" and your passenger accuses you of road rage. Some people don't know the difference between rage and mild annoyance.

    4. Re:RAGE somehow equals 'meh' by acnicklas · · Score: 1

      I actually make it very, very clear when I'm raging on the road. Spares any confusion on the part of my passengers. Or other people's passengers.

    5. Re:RAGE somehow equals 'meh' by gknoy · · Score: 1

      Or a more concrete example:
      I have hard drives full of code, documents, and random crap from the past three computers laying about. Some of that is likely stuff I'd wish I had, if I knew about it ... but finding those gems is so much work that I tend to leave the volumes unmounted.

  16. Re:Constant e-mail bombardment (aka signal to nois by countSudoku() · · Score: 3, Insightful

    No, Sir. It is my professional opinion that you have a touch of the "Information Rage." Take 2TB and post back in the morning.

    Personally, I do the opposite; I encourage emails and discourage phone and walk-ins. With email, you can safely disregard it for a while and get back to it later, but not so much the other two methods. I've been at my new job since April and have yet to connect to the voicemail system and initialize my box. I'm that frickin' serious about not taking phone calls. Wait... Am I crazy here?

    --
    This is the NSA, we're gonna geet U h@x0r5! Also, what is a h@x0r5?
  17. Call it what it is... spam by rsborg · · Score: 2, Informative

    I just tend to ignore people and channels of information that prove irrelevant or uninteresting.

    In fact I end up "archiving" most of this information and only focus on discussion relating to important things or people at work.

    Then again, in an poorly run organization where authority isn't clearly delineated or understood, people can often have too many "important people" (TPS reports anyone?). If that kind of situation isn't kept in check (either by the worker or the organization), it will lead to burnout and turnover.

    --
    Make sure everyone's vote counts: Verified Voting
  18. Obligatory by Yvan256 · · Score: 3, Funny

    And I said, I don't care if they lay me off either, because I told, I told Bill that if they move my desk one more time, then, then I'm, I'm quitting, I'm going to quit. And, and I told Don too, because they've moved my desk four times already this year, and I used to be over by the window, and I could see the squirrels, and they were married, but then, they switched from the Swingline to the Boston stapler, but I kept my Swingline stapler because it didn't bind up as much, and I kept the staples for the Swingline stapler and it's not okay because if they take my stapler then I'll set the building on fire...

    1. Re:Obligatory by karnal · · Score: 1

      Squirrels that are married? Holy shit, have I been living under a rock!

      --
      Karnal
    2. Re:Obligatory by Yvan256 · · Score: 1

      Worst thing is, it's a copy/paste from a well-known website.

    3. Re:Obligatory by operagost · · Score: 1

      What, are you some kind of rodentiphobic Christian fundie?

      --

      Gamingmuseum.com: Give your 3D accelerator a rest.
    4. Re:Obligatory by 0x15e · · Score: 1

      Even worse is that that's exactly what the DVD subtitles say. Makes no sense to me. "Merry," as in "happy," I get, but wtf "married."

    5. Re:Obligatory by Terrasque · · Score: 1

      Mmm yeah, we're gonna need to go ahead and move you downstairs into storage B. We have some new people coming in, and we need all the space we can get. So if you could just go ahead and pack up your stuff and move it down there, that would be terrific, OK?

      --
      It's The Golden Rule: "He who has the gold makes the rules."
    6. Re:Obligatory by killmofasta · · Score: 1

      OK. wtf is rodentiphogic?

      Fear of Rodents? Are you a bot?

  19. Paralysis by analysis by DarkOx · · Score: 5, Interesting

    Paralysis by analysis is what we always called it. You can't get anything done because you have to large amount of information about every decision available to decide and even if you can you want to wait for more data in hopes making a better decision. Eventfully you just end up feeling impotent because nothing is happening; next you just start doing stuff without considering any information just to see something actually happen.

    --
    Repeal the 17th Amendment TODAY! Also Please Read http://www.gnu.org/philosophy/right-to-read.html
    1. Re:Paralysis by analysis by smooth+wombat · · Score: 3, Informative

      next you just start doing stuff without considering any information just to see something actually happen.

      That's SOP for our management. Just a series of random edicts without any understanding of what needs to be accomplished in the vain hope that if you throw enough of them together, something wonderful will happen.

      --
      We will bankrupt ourselves in the vain search for absolute security. -- Dwight D. Eisenhower
    2. Re:Paralysis by analysis by khallow · · Score: 1

      That's SOP for our management. Just a series of random edicts without any understanding of what needs to be accomplished in the vain hope that if you throw enough of them together, something wonderful will happen.

      I saw a movie about that. They ended turning Jupiter into a star. So it can't be that bad, right?

  20. Re:Constant e-mail bombardment (aka signal to nois by JWSmythe · · Score: 1

        Filters are your friend. Forward anything not directly sent to you (i.e., you are a Cc/Bcc) to a holding folder. Of you need to dig out a specific message, you'll have it. Otherwise, you can ignore them all until you have time to get to them (which could be never).

        The only thing worse than getting 100 emails a day, is having 100 walk-up or phone interruptions asking if you got the email that you ignored. :)

    --
    Serious? Seriousness is well above my pay grade.
  21. Obligatory T.S Eliot quote by Palestrina · · Score: 1

    "Where is the Life we have lost in living?
    Where is the wisdom we have lost in knowledge?
    Where is the knowledge we have lost in information?"

    - Choruses from "The Rock" (1934)

  22. Mystifying. by Seth+Kriticos · · Score: 1

    Well, maybe not really. I can understand that folks are overwhelmed by all the personalized shit that's thrown at them at an increasing pace, without them ever having to get a chance to understand the art of manipulation (I blame poor schooling).

    Non the less, I get the impression that actual information content in our daily data stream gradually reduces. I guess what these people don't understand is that they are reduced to a commodity, and it's only possible because they never learned to sort through the shit that's coming their way.

    I see this as another indication that our time will be seen as a very dark one in the information society.

    Based on the current trends and some numbers pulled out of my rectum, I'd say the realization point and adaption of general consciousness will happen in around 150 years. Man, I hope I'm worng!

  23. Re:Constant e-mail bombardment (aka signal to nois by Anonymous Coward · · Score: 0

    Now just teach 10,000 people the difference between TO: and CC:, and you have yourself a winner. :)

  24. I Hope this is True by BJ_Covert_Action · · Score: 2, Funny

    If any of my coworkers broke down and went into a savage fit of rage due to information overload, I would be ecstatic. The resulting incident would be YouTube gold. I'd have a great story to tell my nieces. My employer would start doing more to ensure that I was happy at work. In other words, this sounds like a big win! =)

    1. Re:I Hope this is True by petes_PoV · · Score: 1

      If any of my coworkers broke down and went into a savage fit of rage

      You'd be ecstatic until you work out which schmuck is going to get lumbered with doing all their work while they're off recuperating, or serving their sentence. Sounds to like the start of a domino effect. Take the hint and get out of the way.

      --
      politicians are like babies' nappies: they should both be changed regularly and for the same reasons
    2. Re:I Hope this is True by blair1q · · Score: 2

      First thing your employer would do is ban cameras in the workplace.

      Second is to buy thicker chains.

  25. Information "Parenting" by rakuen · · Score: 1

    Here's a mental exercise for the problem. Treat all your data sources like they were petulant little children. All of them are screaming for your attention, and you should acknowledge they exist, but you can only actually pay attention to one at a time. Once you've fixed one child's problem as well as you can, move on to the next one. If that child starts screaming again, well, you'll get back to him at some point in the rotation. If one of the children comes up to you and he's lit on fire, prioritize!

  26. To keep afloat in the information deluge by Anonymous Coward · · Score: 0

    I learned to look first at the source of incoming mail. Ignoring anything from management helped me cope with finding relevant information.

  27. Simple - get workers who can handle it all by dpilot · · Score: 1

    There's a surplus of workers out there. Simply make handling information overload another qualification for the job. People who can otherwise do excellent work, but can't handle a deluge of irrelevant facts can just find a job picking apples at $15/barrel.

    I write that with tongue-in-cheek, some sarcasm, and some irony, but unfortunately it may well be THE solution for some employers. Aside from the waste of good workers, part of management's responsibility is setting up a productive working environment. With this solution they may well be casting off workers better able to handle the job desired in favor of workers better able to wade an ocean of irrelevant distractions. The proper working environment would help shield workers from those distractions, allowing better work to be done.

    --
    The living have better things to do than to continue hating the dead.
  28. Re:Constant e-mail bombardment (aka signal to nois by Yvan256 · · Score: 1

    Dom Portwood: Hi, Peter. What's happening? We need to talk about your TPS reports.
    Peter Gibbons: Yeah. The coversheet. I know, I know. Uh, Bill talked to me about it.
    Dom Portwood: Yeah. Did you get that memo?
    Peter Gibbons: Yeah. I got the memo. And I understand the policy. And the problem is just that I forgot the one time. And I've already taken care of it so it's not even really a problem anymore.
    Dom Portwood: Ah! Yeah. It's just we're putting new coversheets on all the TPS reports before they go out now. So if you could go ahead and try to remember to do that from now on, that'd be great. All right!

  29. Hmm... by sootman · · Score: 2, Funny

    "... flustered employees -- unable to sort through a pile of information fast enough -- end up submitting work that's substandard. Almost three quarters of the survey's respondents declared their work has suffered as a result."

    -- but they filled out the survey without any problems?

    --
    Dear Slashdot: next time you want to mess with the site, add a rich-text editor for comments.
    1. Re:Hmm... by rakuen · · Score: 1

      Well how many distractions could there be while filling out aOOOH SHINY!

    2. Re:Hmm... by Anonymous Coward · · Score: 1, Funny

      I don't think that is very SQUIRREL!

  30. Fix it with librarians! by Sarten-X · · Score: 5, Informative

    Too much information? Get a better tool to handle it.

    Not in digital formats? Hire data-entry folks at minimum wage.

    Can't find the information you want in the sea of other information? Hire a librarian!

    Librarians don't just deal with books anymore. They're highly-trained specialists in the field of information organization and retrieval. Conveniently, thanks to budget cuts and changing usage, there are a LOT of librarians looking for jobs right now, and they'll take relatively-cheap salaries, too. Large companies can't afford not to have a librarian.

    --
    You do not have a moral or legal right to do absolutely anything you want.
    1. Re:Fix it with librarians! by Sarten-X · · Score: 1

      On second look at TFA, I note that the survey was conducted by LexisNexis, who makes library software. There's a bit of a bias there, but there's also the implication that these folks know how users handle properly-organized information.

      --
      You do not have a moral or legal right to do absolutely anything you want.
    2. Re:Fix it with librarians! by Inda · · Score: 1

      We're called Document Managers these days and we get paid higher than the national average in wages.

      Even large projects, let alone large companies, cannot afford to be without one.

      Information is king, espiecially when entering the liquidated damages stage of a project.

      Worse job I've ever had. Can't wait until this project ends and I put my name forward to do something more techical. I was only supposed to write the fucking database (you fucking wankers!)!!

      --
      This post contains benzene, nitrosamines, formaldehyde and hydrogen cyanide.
  31. PC Load Letter? by Yvan256 · · Score: 4, Funny

    What the fuck does that mean?

    1. Re:PC Load Letter? by newcastlejon · · Score: 1

      He was an IT guy. As if he wouldn't have known.

      --
      If God forks the Universe every time you roll a die, he'd better have a damned good memory.
    2. Re:PC Load Letter? by Anonymous Coward · · Score: 0

      Really? What does it mean? I don't get the "PC" part. You put the paper into the printer so why does it say "PC Load Letter" instead of just "Load Letter"?

    3. Re:PC Load Letter? by petermgreen · · Score: 1

      Apparently the "PC" in that message was an abriviation of "Paper cassette".

      --
      note: i'm known as plugwash most places but i screwd up registering that here somehow in the past and now can't register
    4. Re:PC Load Letter? by Yvan256 · · Score: 1

      That's the problem in this industry. Cryptic error messages full of acronyms or taking for granted that the user knows how the system works.

      A perfect example is the self service banking kiosks. The models we have asks us how much money we want to get from our account. We say "30$" and THEN it tells us "error: value must be in multiples of 20$ only". There's a difference between describing how the system works and taking users for idiots.

    5. Re:PC Load Letter? by Anonymous Coward · · Score: 0

      right!

  32. I, for one, by Anonymous Coward · · Score: 5, Funny

    ... welcome our new Information Overloads.

    1. Re:I, for one, by Anarchduke · · Score: 1

      I wish I had mod points for you. That was hilarious.

      --
      who prays for Satan? Who in 18 centuries has had the humanity to pray for the 1 sinner that needed it most? ~Mark Twain
    2. Re:I, for one, by jitterman · · Score: 0

      For a win like that, you gotta clear your AC check box and take credit! You have successfully "freshened" a meme.

      --
      For conscience is the wound, and there's naught to staunch it
  33. We should keep pushing it by Anonymous Coward · · Score: 0

    in the name of evolution... we'll force our brains to process more information faster and faster which should result in a great leap in brain power.

  34. This should be marked "idle" by sarkeizen · · Score: 1

    Conducted by LexisNexis, the survey of 1,700 people identified dejection and frustration as prominent emotions among 49 per cent of respondents, who admitted they're unable to manage all the information coming their way. Of those, 51 per cent said they're close to giving up.

    Ok let me get this straight you asked a bunch of people if they were unable to handle the all the information coming their way and most said "yes". First of all, what does that even mean? Is it email? Really? We've had email as a part of business for over a decade and most people can't quickly determine if they need to read a message or not? Are these the people who keep spammers in business? Don't get me wrong, I've been overworked but that was about having too much to actually produce or to be interrupted too frequently but I don't see what that has to do with the informational content. Nor does it answer how the alleged deluge of information creates poor quality work. Wouldn't having more information than you need (assuming this information is work related if it isn't apply a similar -mental- filter to the one you use for spam). On the other hand having more work to do in a day at a particular level of quality than is reasonable to expect - i.e. Being Overworked would logically have a reduction of quality as a potential outcome.

    I mean how do we know that most people aren't simply overworked (which seems a reasonable assumption to me anyway) and all this survey did was determine who considers their workload to be "information" and who doesn't.

  35. He was a mild-mannered by Compaqt · · Score: 4, Funny

    accountant with horn-rimmed glasses. He didn't know how many pull-ups he could do because he had never done any.

    He was overwhelmed with the deluge of information.

    When he couldn't keep it in his cubicle any longer, he starting taking off his glasses on off-work hours, and resorted to drive-by Firesheeping, destruction of any and all HP printers flashing PC LOAD LETTER, and MITM attacks for kicks.

    He was Info-Man.

    --
    I'm not a lawyer, but I play one on the Internet. Blog
  36. Re:Constant e-mail bombardment (aka signal to nois by El+Torico · · Score: 3, Interesting

    I do the same since e-mail is documentation (CYA) and it's much easier to prioritize. My office phone went on the fritz more than a week ago and I really don't care when it's fixed.

    --
    In the land of the blind, the one-eyed man is usually crucified.
  37. Re:Constant e-mail bombardment (aka signal to nois by vlm · · Score: 1

    I've been at my new job since April and have yet to connect to the voicemail system and initialize my box. I'm that frickin' serious about not taking phone calls. Wait... Am I crazy here?

    Five plus years here, still haven't set up voicemail.

    --
    "Science flies us to the moon. Religion flies us into buildings." - Victor Stenger
  38. Nothing new by petes_PoV · · Score: 1
    I recall in the pre-Y2K days knowing one manager (well, one who admitted to it) being somewhere more than 3 weeks behind in his email. Eventually he declared "email bankruptcy", deleted all the unread stuff and started again.

    ISTM the trick is to realise that almost none of the emails a person gets are important or even relevant. Collect the ones from your boss and your boss's boss and deal with those. Pretty much anything else can be ignored. If it really is that important, they can always phone you.

    --
    politicians are like babies' nappies: they should both be changed regularly and for the same reasons
  39. Substandard work? by Anonymous Coward · · Score: 0

    Maybe it was because the employer was being excessively cheap and only hired one trainee to do the work of two regular workers?

    Or something along those lines.

  40. The cure is simple by fr_archaeus · · Score: 2, Funny

    Stop abusing your productivity and relying on 20th century data flows! Treat yourself to a jolly glass of old fashioned, sunshiny Analytics. That's right. Business Intelligence, Extract-Transform-Load-Aggregate-Analyze-Visualize Analytics is not just for statisticians and MBAs any more. It's got 47% better lift than Ouija or Anger Management classes! Treat yourself to an evaluation version of Oracle OBIEE, MS SQL Server or Pentaho. WARNING: Use of analytics can result in predictable results, amazing margin increases and overal sense of well being. Side effects include increase in storage and use of IT consultants (this message is sponsored by your local storage and IT consultant vendors)

    1. Re:The cure is simple by Sarten-X · · Score: 2, Insightful

      Now, instead of having nicely-organized information including business practices, already-solved problems, and the one vital flaw in the last Widget production batch, you have a million-row database table that's only accessible by a few select folks. Since they take a few months to make a custom report (because they're already so busy), it's easier and faster to go back to the original sources. Now you just have more information, redundantly duplicated.

      --
      You do not have a moral or legal right to do absolutely anything you want.
    2. Re:The cure is simple by zero0ne · · Score: 2, Insightful

      Sounds like our ticketing system based on some CA crap.

      Gotta love it that it can store all this info about who touched what ticket, when they did, how much time they spent, who they transferred it to, when it was opened / closed / delayed etc... Yet they give us no real way to see the data it is collecting.

      Oh yay! I can now add how much time i spent on my tickets... but guess what I can't see any aggregate statistics on how well I am doing...

      So what have I been forced to do? create a python script to parse the only report you can see (just a big ole table!!!! YAY) and import it into my own database so I can actually get a better idea where i am spending my time!
      (did I really spend 15 hours replacing keyboards this week!)

  41. Nothing new by PPH · · Score: 3, Funny

    Back when I worked at Boeing (before desktop PCs), one of my mentors always had a pile of paper in his in-basket that often exceeded a height of one foot. I asked him how he dealt with all that crap. His answer: If someone calls about some subject covered by a memo, he'd dig it out of the pile. After dealing with it, it would go on top. Once a week, he'd grab a hand full of paper off the bottom of the pile and throw it away.

    A kind of bubble sort algorithm, I guess.

    --
    Have gnu, will travel.
  42. You know what they say... by PingSpike · · Score: 1

    Inch by inch, everything is a cinch! But there's miles of inches and mile by mile it's a huge fucking pile!

  43. Oh how I beg to differ!!! by Anonymous Coward · · Score: 0

    In my IT workplace we suffer from lack-of-information rage. It's where documentation is poorly organised sometimes outright hidden. Where nobody seems to anticipate anybody else actually needing or using information. Attitude issues and the protective colorization from various teams. Even less helpful is the non-IT component to the business who think and speak another language. Welcome to the corporate IT world.

    Whoa, you've worked somewhere like that too?

  44. Re:Constant e-mail bombardment (aka signal to nois by DrLang21 · · Score: 1

    You're the kind of person that I pay lots of personal visits to. I'm sure it makes my face a dreaded on, but I am a huge fan of going to talk to people face to face because it gets my stuff done.

    --
    I see the glass as full with a FoS of 2.
  45. Re:Constant e-mail bombardment (aka signal to nois by JWSmythe · · Score: 2, Funny

        You know, it doesn't really matter. I, uh, I don't like my job. I don't
    think I'm gonna go anymore. I don't know if I'll get fired, but I really don't like it so I'm not gonna go.

        It won't matter much. I think Milton wants to set the building on fire. I think he'll probably do it.

        I don't think I'd like another job. I never really liked paying bills. I don't think I'll do that
    either. I want to take Joanna over at Chotchkie's out for dinner and then I wanna go to my apartment
    and watch Kung Fu.

    --
    Serious? Seriousness is well above my pay grade.
  46. Re:Constant e-mail bombardment (aka signal to nois by EdIII · · Score: 5, Interesting

    You're not crazy at all.

    Email is abused and not used correctly for its purpose. Most projects I have worked on in the last couple of years use planning software and web interfaces to collaborate. This way, the project is broken down into manageable sections and assigned to very specific groups. All of the documentation and materials is posted to these sections and anybody can view the modifications and add or edit them. Notes, comments, etc. can be added to action items and we can see at a glance the status of any specific task.

    Email cannot do this. You end up with a clusterfuck of email messages from people that can be unrelated to your specific task and multiple versions of documentation that you need to track down in 200 attachments. You need to communicate with that one vendor? Search through 5,000 emails to find his email address instead of looking through a contact list in the project management software. Email just does not make sense.

    I don't experience this anymore. People that are not used to it and start the email overload with me usually get handled pretty quickly and are admonished that email is not an acceptable form of professional communication for our projects. Even the management gets onboard pretty quick because they like it more than email too. Probably something about people responding directly to their task or trouble ticket with timestamps and notes.

  47. Maybe. by khasim · · Score: 4, Insightful

    On the other hand I see my co-workers more worried about their fantasy sports teams than whether they've tested the latest patches before deploying them.

    Seriously.

    The good people ARE over-worked and over-scheduled even when they correctly manage their time.

    The not-so-good people are ALSO over-worked and over-scheduled because they chose different priorities.

    But how do you distinguish between the two groups from the outside? I mean, other than "which people call on which people when their projects explode".

    1. Re:Maybe. by war4peace · · Score: 3, Insightful

      If you can't distinguish between the two, why would you be a manager?

      --
      ...gis sdrawkcab (usually not responding to ACs; don't bother posting as AC)
    2. Re:Maybe. by Surt · · Score: 1

      How far outside? Unless all you can see is the group level productivity, it should be pretty easy to distinguish the two. The manager(s) of said people should be able to tell the difference with ease.

      Also, if you're one of the good people, please know that you do NOT have to be overworked. There are companies out there, hiring right now, that don't overwork their people, and are desperately headhunting for the good. The place I'm at right now, for example, has about 10 open headcount for the good people, and won't overwork them.

      --
      "Who is the Journal of Quantum Physics going to believe?" --Stephen Hawking
    3. Re:Maybe. by Anonymous Coward · · Score: 0

      Sports nerds are sports nerds. Deal with it.

    4. Re:Maybe. by JaredOfEuropa · · Score: 2, Interesting

      Be careful. Procrastinating, lack of attention and goofing off can be a sign of a pending burn-out or being overworked. It isn't always, but I've seen it happen. A busy and usually diligent guy on a job that had already burned out another co-worker, has a few urgent but very do-able tasks in his inbox, some of which he could have handled or delegated in minutes... but he just sat there, then opened another browser window. And that went on for a few days, during which time very little work left his hands. After that he called in sick and didn't return to the job. Pretty sad...

      You're right, it is hard to tell which is which. The guy who just moved in on your project and appears to be a slacker could already be on the verge of being overworked from his previous assignment. Very hard to tell, and the warning signs are often overlooked. In the past 2 years I've seen 4 cases of burn-out happen around me, and I've been close myself.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    5. Re:Maybe. by Anonymous Coward · · Score: 0

      If you can't distinguish between the two, why would you be a manager?

      Because you suck at doing stuff, and it is easier to just move you into management than fire you.

    6. Re:Maybe. by sapphire+wyvern · · Score: 1

      For the money & status.

  48. Let's look at that. by khasim · · Score: 1

    I'm sure it makes my face a dreaded on, but I am a huge fan of going to talk to people face to face because it gets my stuff done.

    Exactly. My co-workers do the same thing. They want to interrupt what I'm working on (no matter how time sensitive or whatever) so that THEIR issues can be handled.

    It's easier for them to do that than it is for them to plan their projects so that the resources needed are available at the time they're needed.

    The last place I worked, I took Wednesdays off and worked on Sundays. I got my entire week of work done in 1 day with no interruptions.

    1. Re:Let's look at that. by Surt · · Score: 1

      Your organization failed. Clearly, other people needed help to get tasks done, for the organization. If those tasks were higher priority for the organization, that should have been communicated to you, and if they were not higher priority, the people involved should have known not to bother you.

      I spend much of my day helping coworkers, because I'm the guy who has been here a long time, and knows how everything works. This is of extreme value to the organization, and I'm rewarded for doing it accordingly. I'm also sent little enough work to make sure that I can get it done with the little time I have left over. There's another guy here with a similar amount of experience, and he's been cordoned off to work on a very important project, and everybody knows it. So people with questions know to go to me, and not him.

      --
      "Who is the Journal of Quantum Physics going to believe?" --Stephen Hawking
    2. Re:Let's look at that. by Shadow99_1 · · Score: 1

      What's worse by far is something that happened to me... My coworkers wouldn't tell me when the shit hit the fan and I needed to take care of something. So instead I'd hear about it from my boss... That is way way worse then being bothered while working on something else.

      Not that everyone did this, but it happened enough I'd suddenly find myself called to the bosses office to explain 'X', which I'd never heard about until he brought it up.

      I encouraged anything that kept me out of that crap. On the other hand when critically important things would need to be done, people would walk in and demand immediate help. It was always a no win situation...

      --
      we are all invisible unless we choose otherwise
    3. Re:Let's look at that. by DrLang21 · · Score: 1

      Usually when I am going to visit someone in person, it is because they have already been sitting on e-mails or documents to review for a week or more with no response. If I can get an estimated time/date, you will see me a lot less. When I fail to visit people, they usually forget about the tasks that I need them to complete. This has been true for every organization I have ever worked for.

      --
      I see the glass as full with a FoS of 2.
  49. WoW by antdude · · Score: 1

    "Not enough rage." --World of Warcraft warrior.

    --
    Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
  50. Substandard != RAGE by davidwr · · Score: 2, Informative

    RAGE is when you say to yourself "too hell with the consequences" and vent on someone.

    Forgetting to change the backup tapes because you are overstressed is not rage.

    Deliberately "forgetting" to change them may be.

    Deliberately "forgetting" to change them and erasing or altering key files as a way of telling your boss "I hate you" almost certainty is.

    --
    Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
  51. Email is NOT a replacement for documentation. by khasim · · Score: 1

    You end up with a clusterfuck of email messages from people that can be unrelated to your specific task and multiple versions of documentation that you need to track down in 200 attachments. You need to communicate with that one vendor? Search through 5,000 emails to find his email address instead of looking through a contact list in the project management software. Email just does not make sense.

    I prefer to use email to document who said what, when and how that got into the documentation.

    Email isn't a substitute for a contact list.
    But it does show you who provided which names for the contact list.
    If someone sends you an additional name for the contact list, it should be placed on the contact list. It should NOT be left in email.

  52. We have machines for dealing with torrents of info by John+Hasler · · Score: 0

    ...They're called "computers". Perhaps office workers should be trained to use them.

    --
    Warning: this article may contain humor, sarcasm, parody, and perhaps even irony. Read at your own risk.
  53. Dilbert covered this fairly well... by phorm · · Score: 1

    This one's been fairly popular in our office, wonder why...

    "I started by reasoning that anything I don't understand is easy to do"

    Scott Adams says it like it is, without people realizing that there's often more truth than funny to the comics...

  54. Forgot one option by PlazMan · · Score: 2, Funny

    Ohhhh... BullSHIT. Total Bullshit.

    Anybody working in IT knows that when we say we don't have enough time, most often we fucking mean it.

    The problem is not how we use time, the problem is the goddamn Scotty Effect. Clueless project managers and executives just look at us and assume:

    1) We are lying.
    2) We are padding our time estimates to look good.
    3) It's easier than what we are saying it is
    4) IT are a bunch of whiny overpaid bitches and why have we not outsourced this to India yet?

    5) We spend much of our day reading Slashdot.

    1. Re:Forgot one option by EdIII · · Score: 1

      Yeah.... that 10 minutes we take during our break reading Slashdot and writing a comment is totally evil. We are practically stealing from our employers.

      Ohhh, and that "day" is quite often 12-16 hours for the most overworked IT guys (some of us salaried). That 30 minutes of breaks per day is damn near criminal when you consider that.

      Thank you for pointing that out.

  55. Re:Constant e-mail bombardment (aka signal to nois by hedwards · · Score: 1

    Indeed. Depending upon the job checking the email a couple times a day, or possible hourly is usually enough. The real problem with it though is getting other people on the same page as to what is and is not an emergency. Some idiots flag every email they send as urgent.

  56. Sounds like somebody's got the Black Shakes. by riker1384 · · Score: 1

    Nerve Attenuation Syndrome. Information overload! All the electronics around you poisoning the airwaves. Technological fucking civilization. But we still have all this shit, because we can't live without it.

  57. Fear! by kikito · · Score: 1

    Horror! Panic! Run!

  58. Re:Constant e-mail bombardment (aka signal to nois by cayenne8 · · Score: 1
    "Personally, I do the opposite; I encourage emails and discourage phone and walk-ins. With email, you can safely disregard it for a while and get back to it later, but not so much the other two methods. I've been at my new job since April and have yet to connect to the voicemail system and initialize my box. I'm that frickin' serious about not taking phone calls. Wait... Am I crazy here?"

    I'm with you.

    I do have voicemail working...and many if not most of my calls go to it.

    While at my desk, I have my shure earbuds stuffed in my hears, with the iPod playing away.

    I do not hear the phone when it rings...and if anyone walks in my cube, they have to basically shoot a flare gun off to get my attention.

    I can get work done this way without interruptions, aside from the periodic breaks from typing when a particularly great song is on, and I have to sporadically airband a guitar or drum solo.

    Email...alerts pop up at the bottom of my screen which I glance at...if it is important I'll look at it....etc.

    People talking to me in meatspace, or on the phone...break concentration, stop me at times not of my convenience or choice. I prefer email. I'll get back to you when I take a break or change albums.

    --
    Light travels faster than sound. This is why some people appear bright until you hear them speak.........
  59. Re:Constant e-mail bombardment (aka signal to nois by cayenne8 · · Score: 1
    "You're the kind of person that I pay lots of personal visits to. I'm sure it makes my face a dreaded on, but I am a huge fan of going to talk to people face to face because it gets my stuff done."

    And you're the type of person I point to my earbuds stuffed into my ears, and tell you I can't hear, to send me an email and I'll get back to ya.

    :)

    With me...an email will get you quicker action than coming into my cube, interrupting my train of thought and current work because you think your stuff has immediate priority over what I'm currently working on, and everyone else with work queued up in front of you who submitted it earlier.

    Why don't you trust my judgement as to what work requires priority?

    You assume your question about a SQL statement overrides my current work to restore a server that crashed and is preventing, let's say PAYROLL information from getting processed?

    Hmm....that's a toughie for sure....

    --
    Light travels faster than sound. This is why some people appear bright until you hear them speak.........
  60. American Intelligence Agencies by Anonymous Coward · · Score: 0

    Sounds like America's intelligence agencies.

  61. Kanban - Solves (some of) this problem by Colin+Smith · · Score: 2, Insightful

    Join the "limited work in progress" society.

    It's a simple tradgedy of the commons economic problem and it's common to many organisations. The people making the requests are not the ones paying for your time. You're free to them and it's human nature that we consume all of free resources.

    It used to be that contacting people and asking them to do something was a pain. Writing letters, filling forms. There was an economic cost to doing so. Today you have email, instant messaging etc and asking other people to do stuff is easy, so you end up with vast amounts of utter crap (requests and information) being generated. Lots and lots of busy work. Put a cost onto your input. When there is a cost to your work, people will choose what they want you to do more carefully.

    Things are paid for in money, you have to have money to gain service. No money, no service. However within most organisations, charging between departments is hit or miss, it's a pain to set up and a pain to run. Now, you could set up a pre-payment scheme. Create some internal money (hours of development work for example) and give them to the internal customers. When they run out of hours they don't get any more of your time.

    Kanban does this by making "signalling cards" into a kind of internal currency. No card, no service. It depends how you implement it. Rather than cards, we've defined "slots". There are 2 slots per worker. When the slots are full, no more work can be requested. When it's complete, a slot is opened up. Often something stalls, which is why 2 per person rather than one.

    Well, fairly quickly it becomes apparent that some work is (much) more valuable to the business than other work... And very quickly priorities are created and these fill the slots, the junk work simply doesn't get requested. It also becomes easy to track how long different types of work really take, any ticket system can do this. Real bottlenecks in the business throughput instantly become blindingly apparent to management.

    It's a very simple concept, you pull the work you can do instead of staring at a mountain of work that other people push. The same for information. Pull what you need, ignore crap that others push. Pull vs push.

    --
    Deleted
    1. Re:Kanban - Solves (some of) this problem by BotnetZombie · · Score: 2, Insightful

      Just one thing missing - the person making a request must not be the same as the one setting its priority. Everyone thinks their stuff is most important.

  62. I rarely check work email too. by Anonymous Coward · · Score: 0

    I log into my account every two weeks simply to fill out my timesheet. And I only do that because I have no printer at home, otherwise I would really have no reason to ever log in. And since I'm already logged in, I might as well take the time to run Mail and empty the Inbox. If a mail header happens to catch my curiosity in the 2 seconds it takes to send all new messages to trash, I might be bothered to actually read it. But for the most part they go straight to trash. If anyone needs info from me, they can come and talk to me in person (preferable) or call (please don't).

    And no, I don't check work email outside of the workplace. I don't work for free.

  63. Re:Constant e-mail bombardment (aka signal to nois by war4peace · · Score: 2, Interesting

    I encourage Corporate IM. Faster than e-mail, can't become a huge e-mail chain with half the company CC'd and limits people to communicating only what's relevant (due to laziness, of course).
    I work for a fairly large corporation. If you call somebody, you will usually reach their voicemail (everyone is given a VoIP phone number and a voicemail by default). They will only answer if they owe you a lot or if they are in a VERY good mood in that moment. But IM... that's something else.
    Our corporate IM knows when you have a meeting in Calendar and automatically puts your account in DND mode (regardless how you manually set your client). One can still write IMs to you, but they'll pop up after your meeting ends. If you lock your machine, you're automatically being set to away. After business hours (which you define in the system), it automatically sets you to Extended Away (if your machine is locked). So I have a very good chance to know if someone's free, in a meeting, away or gone home.
    E-mail is to be used for meaningful communications addressed to groups of people who are interested due to their job specifics. That part is fulfilled by mailing lists. The e-mail source can be either an individual or a generic e-mail address, created for specific purposes (corporate comms, local comms, LOB comms, office comms, floor comms, etc.).
    One of the biggest problems I see after looking at how my colleagues manage their e-mail is the lack of rules. EVERYTHING comes to their Inbox, they never have time to clean it up, guess what happens. Information Rage at its best. "But-but-but I have a gazillion e-mails in my Inbox!". Yes, of you're a dumbass who can't set up a mail rule, you deserve it. I offered to help out many people with setting up rules, they said "I don't have time for this". Well guess what, you make up those 2 hours spent on creating rules in 2 days worth of e-mails.
    I have 147 e-mail rules now and I add a couple every week or so. They are split into two types: local rules and server rules; server rules prevail, because I use multiple clients in multiple locations. Anything that doesn't fit a rule comes into my Inbox for review. Everything else comes in its own specific mail folder. Once a month I move old mails to a Local Folder which I back up.

    Profit!

    The results are impressive (to my management chain and colleagues at least). I can pull up any message, no matter how old, in a matter of minutes (and I have 8+ GB of it after 3.5 years of work) and follow up on it if needed. I can cover my ass anytime by pulling out a sent e-mail if someone asks why didn't this happen (and usually it's their fault, and this way I can prove that to them). The e-mails are well indexed, with priorities and so on.
    You want a summary from 2 years ago telling this story about that team in those locations? Give me 5 minutes and I produce a dozen e-mails about it. No headaches, no rage, no "can't".
    Took me days to set up this system, indeed, but it paid its value many times over since then.

    --
    ...gis sdrawkcab (usually not responding to ACs; don't bother posting as AC)
  64. Re:Constant e-mail bombardment (aka signal to nois by ikarous · · Score: 1

    What collaboration software did you like the most? My company produces massive detailed design documents, and during the editing phase, I end up getting an e-mail thread with billions of 12MB attachments. It's unmanageable, and I'm really trying to move us away from it. The office staff refuses to even consider Google Docs, so that's not an option.

  65. Knowlege workers by Tekfactory · · Score: 1

    I would say Knowledge workers, not necessarily managers.

    And I've made the objection quite clear for years, unless you make widgets, more hours doesn't always mean more work. So yeah there is fundamental difference in production and management.

    There is a subtext in Allen's book that he works a lot with self employed folks and higher productivity usually means more time to consult, more sales, etc for them. They are the product, so they can't easily farm out the work, and so maximizing time is the best strategy available to them.

    1. Re:Knowlege workers by smellsofbikes · · Score: 1

      Excellent clarification: thanks. I've never really been in that area of employment (unfortunately) so it's hard for me to do any sort of accurate assessment.

      --
      Nostalgia's not what it used to be.
  66. different conclusions by Anonymous Coward · · Score: 0

    flustered employees — unable to sort through a pile of information fast enough — end up submitting work that's substandard

    Does anyone else think this is a lame assumption? As if the results of some survey, for example, would be less accurate when provided with additional preliminary information. That's just scientifically wrong.

    Perhaps a more likely assumption is that employees "feel" that their work is substandard because they are not able to parse through all the input that is now available to them compared with limited sources of the same information prior to the information network.

    In other words: when an employee is given a magnitude more of information to base a report on... when they are rushed for time, they will just produce a report that is a subset of that magnitude of information. Thus returning the quality of the report to exactly what it would have been prior to the increase in information. So the work would be substandard to what it could have been, but on par with the standard of work prior to the additional information sources. This is a perceptional problem on the part of the worker and/or manager... not a reduction in the quality of work (IMO).

    Conclusion: the availability of additional information is a huge boon for making more informed managerial decisions. The only negative impact would be for companies who depended on information to remain proprietary in order to maximize profits. The real negative aspect is not the quality of parsed information will go down... but rather it is that some managers do not understand that the time to produce a report is proportional to the inputs used in generating that report.

  67. It's not information that they're angry at by aeoo · · Score: 2, Insightful

    It's called bureaucracy, folks. In other words, the workers are sick of the procedural bullshit, various bullshit memos, useless uninformative emails that border on irrelevancy to the actual job, and things like that. Read the article.

    It's a shame LexisNexis called it "information rage." The right name for this phenomenon is "bureaucracy rage."

    I guess LexisNexis wanted a synergistic term that inspires forward-looking confluence of business values, hence "information rage" signifier.

  68. As someone impacted... by CAIMLAS · · Score: 1

    As someone impacted by "information rage", let me just say I support this article's findings.

    Now excuse me while I go wash my keyboard. I appear to have inadvertently bludgeoned a coworker with it.

    --
    ~/ssh slashdot.org ssh: connect to host slashdot.org port 22: too many beers
  69. Re:Constant e-mail bombardment (aka signal to nois by Anonymous Coward · · Score: 0
    Before the Internet was saturated with boyband mp3s, lolcat photos and tweets it was all about the email.

    Some people stress out and perform poorly, some people write their own tools, some people just brake and drop out.

    Email cannot do this. You end up with a clusterfuck of email messages from people that can be unrelated to your specific task and multiple versions of documentation that you need to track down in 200 attachments.

    I wonder how the Linux Kernel Team manages this?

    Maybe they don't use exchange?

    Just kidding, they viciously flame those who waste their time. Ranting until someone's ears fall off is the only real way to respond.

  70. LMAO (you're one "flipped-out" freak)... apk by Anonymous Coward · · Score: 0

    See subject-line above, & I meant it in a GOOD way... lmao, "info man" (because whatever it is you are smoking or drinking? This entire site could use some (including myself)).

    APK

    1. Re:LMAO (you're one "flipped-out" freak)... apk by Anonymous Coward · · Score: 0

      Dear APK,

      Get a fucking account, and realize you don't have to sign every anonymous post. That's why they're *anonymous*.

      This one will only be signed as it's from a collective of annoyed users.

      Thank you,
      Slashdot's anti-dumbshit brigade.

    2. Re:LMAO (you're one "flipped-out" freak)... apk by Anonymous Coward · · Score: 0
  71. Old News... by killmofasta · · Score: 1

    Its not called Information rage, for the culturally illerate,
    its called Future Shock, and it was predicted. DUH!!!

  72. As someone a with 5-digitUID(yes,it's my comment), by Anonymous Coward · · Score: 0

    I can tell you that for me, the fun is in dropping humor in as an AC (thereby not using my karma advantage for visibility) and seeing whether it gets to +5. It used to be much easier - the new default interface definitely gives AC's less visibility (why, I'm not sure).

    Still, once in a while, I can still get it up.

    I mean the weight that rings the bell, of course ;-) .

  73. The amount of information is relative by BlindRobin · · Score: 1

    The amount of information one receives is relative to to the number of job descriptions that are folded into the one that describes ones position. Almost everyone, especially in a tech position, has a job description that reads like a department roster.

  74. I know where my towel is... by db10 · · Score: 1

    but I admit I don't like having to explain complex data relationships to the tester.

  75. Re:Just to clarify: by killmofasta · · Score: 1

    This is not a troll Its actually astute!

    Mod Parent +1 Pleeeeeezzzzeeeee

  76. Re:Constant e-mail bombardment (aka signal to nois by DrLang21 · · Score: 1

    I don't bother people about 'how to' questions. I bother them about the specification that they haven't reviewed for two weeks without any response, or for the quick technical information that I have been waiting for that receives no e-mail response. The people that I have to visit most often usually openly admit that they do not go through all of their e-mail. If that's the case, and you don't answer your phone, then I have no choice but to ignore those options from the start and go directly to you face-to-face. Anything else would be wasting both our time.

    --
    I see the glass as full with a FoS of 2.
  77. Re:Constant e-mail bombardment (aka signal to nois by Yvan256 · · Score: 1

    It's not good to have music so loud in your ears that you can't hear what's happening around you. Get yourself noise-cancelling headphones instead. I've heard good things about the QC-15 from a friend.

  78. Re:Constant e-mail bombardment (aka signal to nois by Hadlock · · Score: 1

    Agreed. Earbuds aren't meant to be used more than a few minutes a day without starting to cause damage, especially at volumes intended to drown out all other noise. If you're having that much trouble focusing, you should try more coffee or some other method. Noise canceling headphones are an excellent compromise however.

    --
    moox. for a new generation.
  79. Re:Constant e-mail bombardment (aka signal to nois by xdroop · · Score: 1

    Ranting until someone's ears fall off is the only real way to respond.

    Yeah sure, like that doesn't take time to do properly either. "F--- off d00d U suck" is not a proper rant.

    --
    you should read everything on the internet as if it had "but I'm probably talking out of my ass" appended to it.
  80. get an rss feed reader by ElliotWilcox · · Score: 1

    I sift through 6000 articles daily, it's a breeze, For unix I use akregator, for windows jet brains omea rss reader, both have easy to use key word search which is why they are my favorites. Also put sharepoint behind the firewall at work and use an rss feed reader to keep up with everyone at work. it's all free and the way I cope

  81. this is self-correcting by Anonymous Coward · · Score: 0

    The corporate drones will go psycho, start killing each other until their information flow slows down enough to allow them to return to business as usual.

  82. Re:Constant e-mail bombardment (aka signal to nois by cayenne8 · · Score: 1
    "It's not good to have music so loud in your ears that you can't hear what's happening around you. Get yourself noise-cancelling headphones instead. I've heard good things about the QC-15 from a friend."

    I don't play them loud.

    These are Shure EC530's...they're in the ear canal monitors....you stuff them in, and even without music playing on them, you can't hardly hear anything with them in.

    They function quite well as noise cancelling...great on flights too...the airplane just disappears, and they are fairly low powered, since they are in the ear canal...my iPods seem to have longer battery life with these than the stock earphones.

    --
    Light travels faster than sound. This is why some people appear bright until you hear them speak.........