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Intel Resumes Shipping of Faulty Sandy Bridge Chip

arcticstoat writes "After causing chaos among motherboard makers by revealing a flaw in its 6-series motherboard chipsets, Intel has announced plans to recommence shipments of the faulty silicon, before the fixed chips have even started shipping. Intel claims it decided to start reshipping the chipsets after lengthy discussions with computer manufacturers. "As a result of these discussions and specific requests from computer makers,' says the company, 'Intel is resuming shipments of the Intel 6-series chipset for use only in PC system configurations that are not impacted by the design issue." The announcement follows Intel's recent exposure of a well publicised design fault that affects the 3Gbps SATA ports (typically ports 2 to 5) in Intel's P67 and H67 chipsets. As such, we assume that the new systems based on the faulty chipsets will either come with a separate SATA controller card, or that they will only use the two (unaffected) 6Gbps SATA ports provided by the chipset."

34 of 203 comments (clear)

  1. Re:Huh? by sapphire+wyvern · · Score: 2

    Probably they're selling to OEMs based on the OEM's specs.

    Still... if you're an OEM, or planning to scratch build a system, it looks emptor had better caveat pretty carefully...

  2. Keep the Taint by Sponge+Bath · · Score: 5, Insightful

    This will confuse people and make them wary of Sandy Bridge based machines for years. "Is this box tainted? I don't know, and the manufacturer won't tell me. I guess I'll buy something else." A nice clean break of recalling *all* defective machines and shipping only good silicon would have been better.

    1. Re:Keep the Taint by noidentity · · Score: 4, Interesting

      Assuming Intel fixes (or has already done so) their documentation for this run of chips, how is this any different than a chip not performing beyond its specs? It's like days past when they shipped an FPU-less CPU, when it was really the FPU model but with defects in the FPU. In this case, it's part of the I/O system. Again, assuming they spec these chips as just not having this part of the I/O system. Presumably the ones with this part working will have a clearly-different part number that can easily be determined by looking at the chip. I just don't see the problem.

    2. Re:Keep the Taint by xMrFishx · · Score: 4, Insightful

      Nah most consumers will be completely oblivious, and as stated, will not affect that many people. OEMs will just not use/block off the faulty ports and carry on as normal. The faulty boards for consumer space (system builders) will probably only count for a microscopic number of boards made at the start of production and will just get recalled and thrown at OEMs for closed-box systems. System builders really don't count for that many sales, and they're really the few that care. As long as the OEMs can cope with it, which they can, all will be fine.

    3. Re:Keep the Taint by Kjella · · Score: 3, Interesting

      Disable it in BIOS, remove the physical ports, update the specs. Sure it'll be an odd configuration to only ship with 2 SATA ports, but it won't be a "taint". I'd be very surprised if after all this, Intel will let OEMs ship machines with faulty ports. Personally I wouldn't mind a 4 port SATA card that I could bring along to my next machine.

      In fact, I'm surprised that Intel hasn't made a cheap SATA controller of their own, the cheapest 4-port controller card I can find costs 313,- NOK while you can get a full H67 motherboard with 6 ports for 667,- NOK. Discrete controller cards are extremely overpriced.

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    4. Re:Keep the Taint by peterd11 · · Score: 4, Informative

      I'm sure there's a list of affected processors with the range of serial #s. Something easy to check.

      The defect is not in the processors, although people are going to be confused about that. The defect is in the Cougar Point P67 and H67 support chipsets.

    5. Re:Keep the Taint by Andy+Dodd · · Score: 5, Informative

      It's simple - The manufacturer needs to commit to a situation where there is NO way a user can connect anything to the affected ports. Which is what Intel is requiring them to do.

      Most low to midrange laptops are in this category - They have only two SATA devices (one hard drive, one optical drive), and no physical provisions for adding another. These laptops could contain a defective chip and it would not make ANY difference because there is no way to connect to the affected SATA ports. (Higher-end laptops support dual hard drives or eSATA and we won't see this with SNB unless they fall into the next category...)

      A manufacturer can also produce a motherboard that uses the chipset SATA for the first two ports and an offboard controller for any additional ones - Manufacturers were probably doing this already in order to offer six 6 Gbps SATA ports instead of 2 6 gig and 4 3 gig ports. Users with a configuration like this also will not ever be affected by the issue.

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    6. Re:Keep the Taint by PitaBred · · Score: 4, Interesting

      And it's entirely Intel's own damn fault for forcing other chipset makers out of the game. There are plenty of companies that would make Intel chipsets, but Intel doesn't want them to and refuses to grant licenses necessary to make them.

    7. Re:Keep the Taint by AmiMoJo · · Score: 2

      Thing is nVidia tried that and it didn't turn out so well for them. Slightly different circumstances but it should serve as a warning anyway.

      Their chipsets were spec'ed to run at high temperature (80C+) continually. That suited laptop manufacturers as it means less cooling is required, making the laptop smaller, lighter and quieter. Problem is that after a few months the chipset would fail.

      Their solution to this was to release BIOS updates that down-clocked the GPU in an attempt to keep temperatures down. This of course enraged consumers who got an inferior product to the one they bought. It also only prolonged the life of the machine until outside the warranty period.

      Intel is taking a chance with this one.

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    8. Re:Keep the Taint by Andy+Dodd · · Score: 2

      The NVidia problem was an issue with packaging reliability, extremely similar to the Xbox 360 RRoD problem. It also is a case where NVidia thought there were no problems and didn't realize there were problems until after lots of failure reports started rolling in. In the days of RoHS, reliable packaging and soldering of BGA chips is a VERY tough problem.

      This is a whole other situation - Intel caught this in advance, and has identified the problem down to the specific transistor level. They know exactly what is likely to fail and what isn't.

      Really, this is more similar to NVidia or ATI selling "defective" chips with a few bad pixel pipelines as lower-end chips with those pixel pipelines disabled.

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  3. Re:Huh? by fuzzyfuzzyfungus · · Score: 5, Insightful

    I strongly suspect that laptops will be the big one here.

    Virtually all laptops, excluding on a few high end workstation/gamer beasts, are 1HDD and (still common; but getting rarer) 1 optical drive. And, in a laptop, there isn't exactly much room to monkey with the shipping configuration...

    Given that Intel has held the crown for reasonably high performance at laptop-friendly TDPs, I'm assuming that laptop makers would really like to get their hands on the latest silicon so that their roadmaps stay mostly accurate.

    Small form factor and very small form factor desktops may also want in, for the same reasons. If you can only physically fit 2 drives in the case, only having 2 ports isn't a huge issue(Joe Tweaker who wants to put one of those 4-2.5inch-trays-in-one-5.25inch-bay devices in place of the optical drive will have to suffer; but nobody else will care...

    It will be more interesting; but less certain, to see if production of standard motherboards resumes. By all accounts, the built-in intel SATA ports are(when working) competitive or better than most outboard ones cheap enough to integrate on a mass-market motherboard, plus they don't eat PCIe lanes. From a design perspective, it'd be easy enough to not solder headers for the faulty ports, and leave people with just the 6GB/s chipset ports and 4-6 provided by a 3rd party controller; but it remains to be seen if that will be acceptable to enthusiasts...

  4. Remember the good 'ole days by rsilvergun · · Score: 5, Interesting

    when companies did this stuff and didn't tell us? When XP hit those upgrade installs were blowing up because the big manufactures stuck bad RAM into Win98 boxes knowing it would never be used (Windows 98 won't used RAM past 256M unless you hack the registry, it'll use the page file instead). Well, the XP install copies the whole disk into RAM before copying it out to disk, so BOOM, there goes your XP install. Usually couldn't recover.

    At any rate, this is just great. I'm sure the lower end manufactures will be just pleased as punch to make sure those broken ports don't get used. You know, if it made it into production it must work just well enough to blame the problems on the OS when you call for a warranty swap.

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    1. Re:Remember the good 'ole days by TheEyes · · Score: 3, Informative

      Oh, but it's even better than that, from the manufacturer's point of view. The SATA flaw will take time to actually surface, and even then it'll only gradually make your machine unworkable, so by that time you'll be out of warranty, and the manufacturer won't care.

    2. Re:Remember the good 'ole days by operagost · · Score: 4, Informative

      To clarify, Windows 98 couldn't use more than 512 MB because of a bug in the disk cache. All you had to do was lock the cache to 512 MB max and you could use 2 GB of RAM. If you didn't, the system would (ironically) throw up out-of-memory errors immediately. I won't rule out that some idiot at a mom'n'pop shop built Windows 98 boxes with faulty RAM figuring it would never be used by the average Joe, but they weren't taking advantage of any Windows quirk.

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    3. Re:Remember the good 'ole days by igxqrrl · · Score: 2

      Which just means that my next upgrade will be AMD. Thanks for making the decision easy, Intel!

      Cause AMD would never knowingly ship defective parts to the market? Remember the Phenom triple-core? Why do you care if a chipset has a few bad ports, if that chipset is put in a system where those ports will not be used? How is that any different than the ports simply not being on the chipset? You can bet that OEMs are getting these chipsets at a discount. So Intel sells inventory that they would otherwise have to trash. OEMs get parts for less money than they would otherwise have to pay. Consumers pay less money for their computer, and get a kick-ass product earlier than they would otherwise. Less waste, lower prices, quicker TTM. Given the unfortunate recall, this is the best of all possibilities. Where's the problem, exactly?

  5. Re:Fuck Intel by Anonymous Coward · · Score: 2, Insightful

    As long as the systems are advertised as only having 2 SATA ports, I fail to see what the problem is. If someone is foolish enough to do the research and conclude that their are more ports without doing enough research to discover those ports don't actually work, that's their problem.

  6. Makes sense. Laptops for example. by DarthVain · · Score: 5, Insightful

    If a Laptop uses a faulty chipset, but is only configured to use the two 6GB SATA ports, it will be entirely unaffected by the bug, as it only effects the 3GB SATA ports. Since there is really no way for the consumer to actually use the 3GB ports, it will never have the bug problem.

    So yes in cases like that, it makes sense to keep shipping. Those laptops are perfectly fine.

    When I read the title I was a bit leery until I thought about it for a second. I know when I buy my new desktop one eventually, I don't want there to be a chance I get a faulty one!

    1. Re:Makes sense. Laptops for example. by TheEyes · · Score: 2

      May as well wait a few months for the C or D stepping then. By then, Llano and Bulldozer will have come out too, which'll hopefully put some downward pressure on the higher-end chips for both companies (at least I hope it does; AMD really needs a win to keep in business).

  7. Re:Fuck Intel by fuzzyfuzzyfungus · · Score: 3, Interesting

    Given that discrete SATA upgrade cards are in the 20$ish range, I'd assume that adding an SATA controller directly to the motherboard would run maybe half that. I assume that any motherboard makers shipping will just leave the faulty ports without the headers soldered on, and tack on a 3rd party SATA controller(something that many were already doing).

    Unfortunately, that will(in some ways) be worse and more confusing than the straight crippling. With the chipset ports, basically all motherboards of a given chipset will get the same performance out of those ports. With a 3rd party controller, performance will be substantially variable; based on how many PCIe lanes they give the controller, and who makes it(anybody who remembers the god-awful JMicron[seriously, what is it with JMicron? their IDE controllers sucked ass, and then so did their SSD controller chips...] IDE controllers that some motherboard makers started using when Intel's chipsets went SATA-only should be getting nervous right about now...)

    For 1-2 drive only systems, like laptops and very small form factor systems, no problem. The two good chipset ports will do just fine. For motherboards purporting to offer more, though, you'll have to really do your reading before you buy....

  8. Most folks don't know what is in a computer anyway by PolygamousRanchKid+ · · Score: 4, Insightful

    Although us geekier types read, "recommence shipments of the faulty silicon," and scream, "Well that's a fine idea of how to get rid of a warehouse of faulty chips!"

    Didn't we have this with Intel already, with floating point division? Oh, yeah, here: http://en.wikipedia.org/wiki/Pentium_FDIV_bug .

    And Devo did a song about it, years before it happened:

    "When chip bug comes along . . . you must ship it! Ship it! Ship it good!"

    I wonder if the sales kid at your local super-computer store will inform you, "Oh, by the way, this model has a faulty chip." Or, maybe a sticker on the computer: "Faulty Intel Chip Inside!" That should do wonders for sales.

    I remember that once the floating point division problem got mainstream press coverage, folks got all ornery, despite statements from Intel that most users would never see this problem. Most folks don't even know what floating point is. Intel eventually bought off the math prof who discovered the bug, by giving him testing contract. He deserved it, because he did a damn good job tracking down the bug. He is really, "a geek's geek."

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  9. Re:Awesome! by Viol8 · · Score: 2, Insightful

    "replace my aging PC (circa 2008 tech)"

    Yeah , 2008 , thats like totally ancient dude. Not.

    Christ , no wonder we have an electronics waste mountain and all its associated pollution issues when people like you bin perfectly servicable and upgradable machines.

  10. Re:Awesome! by Daniel+Phillips · · Score: 5, Informative

    This is highly relevant to my interests as I embarked upon an upgrade crusade about a week ago to replace my aging PC

    I'm very happy with my four core Phenom II. Powerful, quiet, cheap - pick all three.

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  11. with the low pci-e lanes and pci-e based usb3 ther by Joe+The+Dragon · · Score: 2

    with the low pci-e lanes and pci-e based usb3 there not a lot of room to add pci-e sata cards and the pci-e x1 cards don't have a lot of bandwidth to work with.
    Gigabit LAN also uses pci-e
    also some boards also have a pci-e to pci chip on them as well.

    Even if a board has light peak it will likely need 2-4+ pci-e lanes so 4+20? is not much with video at 16.

  12. Re:Huh? by billcopc · · Score: 2

    Correction: Joe Tweaker who wants to put one of those 4-2.5inch-trays-in-one-5.25inch-bay devices in a Dell will have to suffer.

    FTFY, and while I would love to watch Joe Tweaker get electrocuted in a freak SATA port accident, chances are he won't even be affected by the bug until well after his Dell gives up the ghost.

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  13. More garbage titles...thanks! by sitkill · · Score: 5, Informative

    Do we really have to keep calling this a Sandy Bridge issue? This isn't a sandy bridge issue, the name Sandy bridge is for the CPU. The issue is NOT with the CPU, it's with the chipset Cougar point. The Sandy Bridge is (so far) perfectly fine, and has no issues at all. Of course, I guess "Intel Resumes Shipping of Faulty Cougar Point chip" doesn't seem as catastrophic.

  14. Re:Awesome! by Arccot · · Score: 3, Insightful

    "replace my aging PC (circa 2008 tech)"

    Yeah , 2008 , thats like totally ancient dude. Not.

    Christ , no wonder we have an electronics waste mountain and all its associated pollution issues when people like you bin perfectly servicable and upgradable machines.

    Who said he's throwing it away? Or even that he's replacing every part of it?

    Did you wake up on the wrong side of the bed or something?

  15. Re:Awesome! by Anonymous Coward · · Score: 3, Insightful

    What? 2008 is "aging tech"?

    I've recently replaced a 2006 processor with 2009 processor (per date stamp on the chip casing itself) - AM2 Athlon64 X2 with AM3 Phenom II 820. It even fit in the same socket of my "aging" 2006 ASUS board.

    So what is the point? This isn't 1995 anymore. You are not doubling performance every 2 years, heck, single threaded performance has been about the same for the last 5 years (more or less). 2008 is only 2 years old - today's chips are about the same performance as they used to be, you get more cores now. CPU is a commodity item thees days. For the last few years, it's at the "good enough" and the "wow factor" is gone.

  16. Re:Fine for people with hardware RAID cards. by EmagGeek · · Score: 2

    High end systems are not based on SB technology, because SB technology is aimed at the consumer market.

    The enterprise versions of SB are not due for release until much later.

  17. Comment removed by account_deleted · · Score: 2

    Comment removed based on user account deletion

  18. Re:Huh? by fuzzyfuzzyfungus · · Score: 3, Funny

    Unless Intel's controller woes are substantially worse than so far disclosed, and somebody read "LVDS" as "Large Voltage Differential Signalling", I'm guessing that Joe Tweaker is sad; but safe enough...

  19. Re:Most folks don't know what is in a computer any by Megane · · Score: 2

    0/10 lame troll is lame... the division bug was a part of the chip that could be used in every computer that shipped with the chip. This bug only happens when you wire something up to specific pins. I don't see too many people doing the kind of SMT rework necessary to use these pins on motherboards that never had them hooked up in the first place.

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  20. Re:This is acceptable if and only if... by Megane · · Score: 2

    So if they've already physically removed the connectors, what's the point in all that DRM BIOS bullshit? To keep some moron with a soldering iron from using the port? (which violates the warranty anyhow) And it's a problem with the chipset, not the CPU, so the chip is always soldered down and can't be re-used in another computer.

    It's not like it affects any other part of the chip when it does go bad; it just kills the output that never had a connector until dickless over there decided to rig one up to it.

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  21. OEMs usually don't ship SSDs very often by billcopc · · Score: 2, Informative

    Let's take a step back and look at what SATA 6 Gbps actually offers: 6 Gbps signal rate. Do the usual Shitachi or Fushitsu hard drives favored by OEMs even come close to 6 Gbps ? No. They can't even hit 1 Gbps, but they're inexpensive and most of the time the PC around them is limited in countless other ways.

    Even a high-end, performance-oriented hard drive will barely scratch the ceiling of first-gen SATA's 1.5Gbps, so your little gamer friend is also not seeing any tangible benefit from SATA 6Gbps.

    So this leaves two very small niches: SSDs which already hit the 3Gbps mark, and port multipliers. I pity the fool who drops a small fortune on a port multiplier enclosure, only to plug it into a low-cost Sandy Bridge PC. As for the SSDs, well you still need to buy a special one whose controller also runs at 6Gbps, and surprise: none of the OEMs ship these yet. Heck, they rarely offer anything better than an Intel X25M or old-stock Corsair/Kingston, which top out at 2Gbps on a good day.

    So really, Intel continuing to ship these B-grade boards to select OEMs is simply common sense. The people who might be affected by the tainted SATA ports 3 years down the road, do not even figure in the target demographic. It's not like these boards will wind up in mission-critical systems, and there's still the OEM's warranty to handle any lemons down the road.

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  22. Re:Fuck Intel by TheRaven64 · · Score: 2

    Sometimes this isn't well advertised. I was looking at Atom motherboards for a NAS recently, and there's one that looks perfect, with six SATA ports. Unless you actually check the manual, you don't learn that four of these are actually a single SATA channel and a port splitter, so they appear to be a single SATA drive to the OS.

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