RIM BlackBerry PlayBook: Unfinished, Unusable
snydeq points out this InfoWorld review of the BlackBerry PlayBook, "an 'unfinished, unusable' tablet from RIM. 'At the core of it all, the design of the PlayBook as a BlackBerry-dependent device was simply a boneheaded decision by executives who hoped a hit product might entice more BlackBerry sales,' Gruman writes. 'Why RIM chose to ship the PlayBook in such a state is unfathomable. The iPad 2 and Xoom have been out for weeks, so there's no heading them off at the pass. Instead, the PlayBook debuted with all eyes on it — but instead of a world-class performer, we got the homeless guy who plays air guitar in front of the mall.'"
I read the first few paragraphs, and he says he would rather use no tablet at all than this thing -- and it still gets 5.4 from him. Score inflation much?
Classic case of hubris and " love to hate " syndrome . It has got a good CPU , Support Flash , QNX run on Dalvik VM so there is always a plan B of supporting . Android Apps . I think for version 1 this is a decent device and i have used the pre released unit . Multitasking is good enough and by any count it is better than Xoom . in a world filled with Android and Apple Fan boys its hard to measure anything on a standalone basis .
somethings are best left unsaid , I am one of those things
Not enough product shipped to stores (we got 3 64GB models, just enough to satisfy preorders on launch day), they didn't hype the fact that we'd be opening an hour early on launch day for those who wanted to pick up one, they didn't get a demo model out so people could play with it to entice more preorders, didn't get a demo out to stores so staff could learn a bit and show people fun stuff about it, or useful stuff about it, and accessories didn't reach the store for the most part until the day after launch or later. Three mediocre cases, that's all there was available for people to chose from. Seriously one of the worst product launches I've seen pretty much ever.
Canada: The US's more awesome sibling.
The Infoworld article seems biased to me - I own one and it works brilliantly with my Blackberry phone, does what I need it to and will only get better over time. The phones DO suck but the tablet is based on a new OS that is leaps and bounds better than the phones. Word is the phones are supposed to start rolling out based on the new OS in the future.
I see far fewer blackberry devices where I work - where they once dominated. This tablet sounds bad. I guess I won't see one of these any time soon.
A better title would be:
RIP BlackBerry PlayBook: Unfinished, Unusable
The article seems to be mostly aimed at AT&T's lack of bridge support - which by the way, can be bypassed by the way, quite easily - as you can just grab a link for bridge off the net, as opposed to AppWorld. So if you aren't on AT&T - which quite frankly, describes most of the Blackberry using world - this thing is still a great companion to the Blackberry. Plus this review reeks of confirmation bias. Essentially this "review" boils down to "I was expecting it to be bad, and I think it's bad, and AT&T makes it worse, and I can't even be bothered to do a quick look through Blackberry community sites to see if my main gripe with AT&T can be rectified, because I don't want to be wrong."
As long as you stick exclusively within the email interface, things aren't so bad. It's just if you happen to venture out that life gets a bit dire.
Part of the Blackberry experience has been being honed since before blackberries were phones at all. The other part is a me-to tack-on. It isn't too hard to tell which is which...
they got best email integration for phone . BBM is pretty good . Yes they still got soe work to do in App space and it takes awefully long time to re boot the device but hey its not that bad if you ask me . they have got a Legeacy to support too .
somethings are best left unsaid , I am one of those things
Which is it? On the first page the author writes,
You can't connect to POP, IMAP, or Exchange servers directly from the tablet, as you can from an iOS or Android device -- you must have a BlackBerry tethered via Bluetooth using the BlackBerry Bridge application
But then on page 3 he writes,
But if you don't use BlackBerry tethering, then you have no security, as you must use standard IMAP and POP connections to your email.
Which is it? And why can't you use standard security for your your standard IMAP and POP connections (i.e., SSL)?
I admit I haven't tracked Blackberry much, but I remember many of us at worked had smartphones that implemented general standards (e.g. becoming a usb mass storage for getting files on and off via usb cable). Meanwhile, the blackberry users were still forced to use weird, proprietary programs to get at the device because RIM wouldn't implement standards. Once upon a time, this was typical, just like Palm's Hotsync, but those days should be long behind us except that RIM props it up.
Then I read in a review that the playbook does the same BS, requiring proprietary, RIM-only software that only works with Windows and OSX. Most of the world has this figured out, don't see why RIM is still going this route.
Then I see they decided to tie email/calendaring etc to a blackberry handset with *no* option to do it without it. Further complicating things, it looks like AT&T forbade it on their stuff.
Even with new shiny UI elements, they are in many ways stuck in their annoying ways. Of course, it's probably no coincidence they are annoying as hell *and* are so popular in the 'enterprise' space.
XML is like violence. If it doesn't solve the problem, use more.
As John Gruber, of Daring Fireball, said:
It does however support Pegasus email client.
This aint Daytona and you aint Dale Earnhardt. So stop trying to draft on Interstate 40.
they got best email integration for phone . BBM is pretty good . Yes they still got soe work to do in App space and it takes awefully long time to re boot the device but hey its not that bad if you ask me . they have got a Legeacy to support too .
Best email integration for a phone?
Maybe if you're willing to pay for an Enterprise Server... I've never worked any place that ran one of those. Might be absolutely wonderful if you run your own BES. But if you're trying to do without a BES? Painful.
Both my Droid and the iPhones I've had to support work far better than any BlackBerry I've ever touched. Email setup is painless. Email synchronization is flawless. Navigating your messages works great. Sending, receiving... All superior to the BlackBerry.
"Work is the curse of the drinking classes." -Oscar Wilde
We may do well to remember that the iPhone was the second iTunes branded phone. Apple's first phone was the Motorola ROKR.
That the ROKR was pants doesn't seem to have hurt Apple's later success with the iPhone. That the first edition of the Playbook is pants doesn't necessarily mean that the product line is dead in the water.
Now, one can certainly make the argument that given Blackberry's reputation, further generations are unlikely to be significantly better. But that's really a different argument.
As a homeless guy who plays Air Guitar in front of the mall, I am insulted... I am MUCH better than RIMs Playbook
(currently using my homeless iPad to post on Slashdot)
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Never a good idea. Only those completely incompetent do it.
Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
The device was virtually unusuable due to the sheer volume of bugs in the touch-screen interface. I've had one, for almost a year, and it's now quite reasonable (a dozen firmware updates later) but at first, I had such problems as not being able to select an email or phone number if it was not on the first page-full of a list, because when I did, I would get the item that used to be at those coordinates when I was on the first page full.
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i'm pretty sure that since the Storm (and possibly before) all blackberry products have suffered the same sorts of flaws caused by terrible management decisions.
also, getting rid of the clicky wheel was a terrible decision. and even then they should have put its replacement (mini-trackball/touch plate) in the same location (side of the phone)
"If still these truths be held to be
Self evident."
-Edna St. Vincent Millay
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Google didn't though, I'm quite sure he's talking about the built in email functionality, which I agree is superior to most phones out there.
Disclosure: I actually have a playbook and I love it. One of the features I love most is the fact that when my kids play with it, there is no chance they will access my work email, but when I'm on it my enterprise email is easily accessible.
There were a number of positive reviews, but the one that caught my attention was from thestreet (usually anti BlackBerry)
http://www.thestreet.com/story/11086427/1/rims-playbook-gets-contradictory-unfair-reviews.html
Some of the points:
- Secure connection to enterprise trusted infrastructure
- Only one phone bill to pay
- Flash works better than *any* other tablet (My kids have tried at least a dozen of their favorite games)
- It is light and easy to carry for a long time
It should be kept in mind that this review is from an author given to overstated screeds -- so take with a grain (or a saltshaker) of salt. This is an author who knows how to write things that will be reposted.
Really.
I've got my Curve 8520. Emails are absolutely flawless - talking to my gmail.com account while sending emails using my business domain (which is actually using google). Talks to my google calendar well too.
Over the years, I've had to support a number of folks using various BBs to talk to various email servers.
Setup was always kind of a pain. Varied a little bit from one version of the software to another... From one carrier to another... But their wizard was always a little cumbersome. And if you didn't do it right you'd get spammed with synchronization messages. And sometimes you'd wind up with a second email address somehow.
These days I'm just supporting co-workers on an Exchange server. Getting them to talk to the Exchange server securely, using SSL, is a bit of a trick. You have to run through their wizard and intentionally set it up wrong. When it doesn't connect right it gives you the option of specifying your settings manually. Then you can tell it exactly how you want to connect.
Once you are connected and talking to the Exchange server, even looking at an email message in Outlook will cause the BB to think it's new. So you wind up re-downloading old messages all the time. This has been an issue for a couple years now, and the only consistent solution I've seen is "buy a BES."
As far as calendar sync goes... Well, it doesn't. Unless you've got a BES (or things changed very dramatically in the last year or so) you'll need to plug your phone in to your computer in order to sync your calendar. This is a huge pain for us, because it means we have to install the BB client software on random computers around the hospital... And configure it... And then folks need to keep track of their USB cables and remember to plug in periodically.
On my Droid, I just set up a "corporate sync" account. You have to enter the settings manually, because the wizard doesn't work right (why do these wizards never work right?)... And the manual settings button isn't immediately obvious... But at least you don't have to intentionally do it wrong to make it show up. Once the account is set up it'll pull down my email, calendar, and contacts all wirelessly. No need to plug in at all.
"Work is the curse of the drinking classes." -Oscar Wilde
Newer blackberries use an optical track pad which is, imo, the best mouse-substitute out there
Snowden and Manning are heroes.
See, the iPhone has this curious problem, if it has the wrong password for mail or the likes it doesn't ask for the correct one, it spams the server till it locks out the account. Throw in no support for ActiveSync and well that leaves Blackberry and Android
* Winners compare their achievements to their goals, losers compare theirs to that of others.
I only buy clothes advertised by Chinese people with poor grammer who advertise on slooshdot
Both for email and music, it sucks rocks compared to the iPhone.
I'm not an Apple apologist, but the iPhone is much better for music and everyone but RIM devotees can see that
BES Express is a free product. From an administrator's point of view it's somewhat limited in functionality compared to BES, but from the user's perspective the all the synchronisation and directory integration works as expected.
So you can not get your email, calendar, and contacts, ALL AT THE SAME TIME. Booya!
With UIs, beauty always ends up being in the eye - and fingers / thumbs - of the beholder. I love my Blackberry phone, and yes, I've tried iPhone (but not an Android yet).
That said, I won't touch the PlayBook with a 10000ms ping.
Apparently you missed this memo... Blackberry Enterprise Server Express is now free, but yes, still only supports Exchange and Domino. Not my cup of tea, but yeah, it is free now:
http://us.blackberry.com/apps-software/business/server/express/
We can't figure out how to get just 2 Exchange accounts syncing on our work Blackberries through BES. On my personal iPhone it's boneheaded simple.
Trolling is a art,
No one is debating that they could make a killing if they ported their email software to android...
The BlackBerry phones themselves are just a little lackluster.
BeauHD. Worst editor since kdawson.
From the article:
If your BlackBerry is on the AT&T network, you can't install Bridge -- AT&T won't allow it. As luck would have it, my BlackBerry Torch uses the AT&T network, so AT&T blocked me from installing Bridge, which meant I could not get my Exchange or IMAP email, work with my calendar, or look up contacts.
The Blackberry Bridge being blocked on AT&T is very ridiculous, but writing this review without Blackberry Bridge is even more ridiculous. This kind of like saying: "I couldn't get iTunes to install on my Linux machine, so this iPad thing is pretty worthless. Every time I turned it on, it told me to connect to iTunes for setup."
While this wasn't originally advertised as such, having a Blackberry phone (with Bridge) is in absolute requirement of the Playbook. I don't think that's a great decision for RIM, but that's besides the point. Don't try to write a review without the required equipment.
Disagreeing with me does not mean you get to mod me troll.
But isn't that EXACTLY why RIM is soon to be DOA? People don't want, even in the enterprise markets "just email" anymore. before our eyes phones are becoming a PC in your pocket, with movies, games, music, Internet, everything they can do on your average bottom of the line PC, all in their shirt pocket.
Like Palm RIM has simply missed the boat, and just like Palm their only real hope now is a buyout for the IP. They don't even have a decent OS at the end like Palm with webOS, instead trying to shoehorn the old buggy POS just like what we saw with Nokia and Symbian. Only Blackberry just doesn't have a big enough market left for someone like MSFT to come along and bail them out.
Final verdict? Rim dead in 2 years, maybe less. Until then they will bleed money and flail around while throwing shit at the wall hoping something sticks like in TFA, when compared to iOS and DroidOS they simply have nothing to offer. Even the PHBs are starting to switch to iPhones and Droids. They are going on the cart, no matter how much they sing "I feel happy" to themselves.
ACs don't waste your time replying, your posts are never seen by me.
How do half-finished products with shitty user experiences like this make it out the door, especially when they are competing with, so far, VASTLY more polished iOS devices that offer a better experience & usability for (often) the same or less money?
The issues with some of the first generation Android phones turned me off for awhile. The phone - one of the T-Mobile offerings - crashed twice while I used it and the factory installed apps would die without warning. The touchscreen was slow to respond if it even recognized my fingers.
I have an HTC evo now - 99% because I get a crazy good deal from Sprint due to where I work and because Sprint is the only carrier that works at home ant office since both buildings completely wreck cell-phone signals. I like my evo - it's not bad, but even though it's a much better experience than I had with the initial offering, it's still kind of rough around the edges in a LOT of ways (like the default battery not being remotely adequate to handle even extremely light use of the phone).
Then XOOM - woo woo! Costs more than the competition, features they insisted were important improvements over the iPad don't work, and it costs more money AND has obnoxious requirements to get even the wifi working if you buy a 3g model.
Now this piece of dreck from RIM. It's almost like they all hold huge amounts of Apple stock and want to push people on the fence to buy an iOS product.
I wonder how long it's going to be before the market forgets these initial crap offerings? I wonder how many people who were interested in a tablet but wanted to wait and see about these will say screw it and go for an iPad once they become available? And most of all, I wonder what the hell the people who approved these devices as ready to ship were thinking? Honestly, in comparison to the competition, they feel like knock-offs used to dupe people who've never seen the real thing.
Since I can't tell them apart, I treat all ACs as the same person.
why the hell do you need a mouse on a 3-4 inch screen? is the BB UI so broken that you need a mouse to use it? how big is the pointer 4, maybe 5 pixels?
i thought once I was found, but it was only a dream.
Does Apple pay Slashdot?
(I don't care about tablets, and I always hated my BB phone. FWIW.)
There are, as of now, only 3 BB models with touchscreens. Two of those don't have the mouse or clickwheel. Those two can't use apps developed to rely on the mouse (or clickwheel) that was, up until those models were released, present on every BB.
The mouse is there for compatibility with apps which rely on it; I rarely use it on my Torch. It is useful sometimes on poorly-designed websites, like Slashdot, to navigate the pointer to the tooooooo-small link you want to click but can't quite manage to pick out with your finger, from between the other tooooooo-small links on the page that just so happen to be slammed up against the one you want.
APK quotes people (including myself) without context and should not be trusted. Just thought you should know.
Sir! Stop using IMAP. That is why it keeps thinking emails are new.
A hot 40 year old in strategic marketing and operations needs to take over the top spot.
RIM's strategy seems almost like no long term strategy to me right now.
Playing devils advocate: This tethering "handicap" seems like a great feature for a CIO; "How do we let our execs/managers use this tablet?!" "Oh, the same way we let them use their blackberries, right now."
iPad/iPhone has the consumer world by force (full disclosure: I have an iPhone) but hasn't cracked fully into the business world. Where as RIM is fully in the corporate world. Now, you can give tablets to your 10,000+ person company and not have to develop/change any security protocols or policy to give it to them. They will connect to Exchange server just like they do today.
If I want to check work e-mail on my iPhone I can only connect through the browser to Outlook Web Access using a SecurID token, and I get no calendars (which have telecon #s in them and a surprising amount of data). This is the market RIM is trying to get.
That being said, I always thought iPads were silly and have no use for a tablet. ;)
In the future, I would want to not be isolated from my friends in the Space Station.
For a vendor who's already losing market share to require a new device of theirs to be tethered to another specific product they sell.... just seems like a brain fart on the part of the vendor - especially when we've seen this exact move fail spectacularly in the recent.
I see some people trying to contort their counter-arguments into an Apple insult, but come on. A valid comparison would be if Apple required you to carry an AppleTV around in your pocket in order to connect your iPad to the internet. iPads are easier to manage if you have a computer to sync them with; but 1) it can be either Mac OR Windows; 2) you can still manage without one; and 3) you don't have to carry that computer around to use your iPad.
#DeleteChrome
This article from the Ottawa Citizen sums it up nicely. The Playbook is sleek and well designed. It supports Flash and QNX is the best mobile operating system available. The PB's smaller size makes it more portable and therefore more useful. It fits in my jacket pocket or my wife's purse. It is much lighter than carrying a laptop. Wifi is all I need at home or in a hotel room. The bridge to my Blackberry works well when wifi is not available. Yes there are not a lot of apps available yet but I still love it. They make a big deal about not having a native email client but the web based email clients like Gmail work just fine. I am very happy with my Playbook and it will only get better as they release the android app player in a month or so.
Today's vices may be tomorrow's virtues.
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Wait, It's "unusable" but it got 8/10 on usability?
Yeah but it reads like a review of a dead prostitute, actually just half the body.
It's like: I can't describe the disgust that washed over me as the severed pelvis fell out of the bloody shipping container. Maggots had already eaten most of it and the stench was unbearable.
As for the sex, I'd give it a 5.4.
when compared to iOS and DroidOS they simply have nothing to offer
Do you mean Android or is there really something called "DroidOS"?
It didn't just access iTunes, it ran iTunes. Motorola licensed a fair bit of technology from Apple to make it work. Advertising ran the iTunes logo just as prominently as the Motorola logo and the music player looked identical to the iPod interface.
But it is true that RIM holds sole responsibility rather than responsibility being split between two companies (Moto and Apple). On the other hand, I think I recall TFA saying that the Playbook atually runs QNX.
In any case, they do need to fix something quick if they're going to be anything other than an also-ran.
It does, but moving a cursor (1 finger) is quicker and easier.
APK quotes people (including myself) without context and should not be trusted. Just thought you should know.
In the past few years, mobile devices have become predominantly consumer appliances rather than enterprise tools. And when they are used as enterprise tools, the users expect them to operate the same way as the consumer appliances that they're familiar with.
But I think that just makes life more difficult for Blackberry. I think the real issue is a corporate culture that takes its former success for granted and not staying lean and hungry. That happens to quite a few enterprises.
This article from the Ottawa Citizen [ottawacitizen.com] sums it up nicely. The Playbook is sleek and well designed. It supports Flash and QNX is the best mobile operating system available. The PB's smaller size makes it more portable and therefore more useful. It fits in my jacket pocket or my wife's purse. It is much lighter than carrying a laptop. Wifi is all I need at home or in a hotel room. The bridge to my Blackberry works well when wifi is not available.
And yet... if you asked a potential customer whether they'd buy this or an iPad 2, they're more likely to buy an iPad 2. This is what all the other companies haven't figured out yet: the age of winning on specs and back-of-the-box check marks is over. This just isn't a well executed product. You either understand this, or you scratch your head wondering why you can't sell, blaming some phantom "halo effect" or other nonsense.
Usability in this case is based on the user interface, not usefulness of the device overall. Welcome to English, where ambiguity in word usage is our middle name.
They had a big announcement then pushed its launch out to sometime this year, late summer maybe, nothing firm. Most of the palm fans were screaming about how can they wait that long apple is launching stuff now we have to get it out there and OMG the playbook is also launching way way ahead...
Now I think that was probably a better choice.
"Waste not one watt!" - CZ
I had a chance to try both an iPad2 and PlayBook recently. They are very fancy devices. Video on the playbook looked incredible. The iPad is almost ridiculously large compared to the PlayBook, which seems a better size for a tablet.
I'm still not sold on the future of tablets at all. Apple has created a market for the iPad, not for tablets. People love it because it's an Apple product, and conveys that coolness people look for when buying Apple products. I think Apple's recent quartlerly sales numbers are starting to show this, a smartphone for mobile and a laptop for larger tasks makes sense, I still can't figure out a slam dunk use case for any of these tablet devices.
By AT&T. If they didn't want to launch with Blackberry Bridge, they shouldn't have put it on sale. Bridge works just fine here in Canada/Rogers Wireless.
I agree, the playbook stats are meaningless without context, and the context in this case is applications. Any computing device without applications is a brick.
For the stat-enthused: Put one foot in a bucket of boiling water, and the other in a bucket of ice. On average, you should find the temperature quite comfortable.
I've been to three different best-buys in the area and haven't had an opportunity to successfully test drive a xoom (let alone any other non-apple tablet device). It's almost like these other manufacturers aren't even trying to sell units. Either the store that carries them don't have a working display (what's up with the fake screens showing the homescreen UI?), or the working displays are horribly crippled or broken (hello windows phones and most android displays...). This goes for tablets as well as smart phones. The iPads at best buy not only work (complete with WORKING network connection so you can try out the email and web interface), but they also set up a pair of iPads so that people can try out the Face Time app. If I was Motorola or Microsoft or Samsung I would blanket every store in the area that carries my product and ENSURE that the displays are not only enticing for the customer....but are freakin' working for god's sake. It remains to be seen wether or not the blackberry displays will feature fully functional units for me to play with.
RIM BlackBerry PlayBook: Unfinished, Unusable
Usability: 8 [of 10]
http://slashdot.org/comments.pl?sid=2088808&cid=35885152 or 4 SIMPLE QUESTIONS ANSWERED EITHER.
When the only tool you have is a hammer, everything looks like an nail. So you own an IPOD, and that is your hammer.
Nothing more to say except IPOD1 was the pits, an IPod version had antenna problems, and Apple still milks developers for any software that could be installed therein.
Blackberry has security built-in. Blackberry is not for gamers or teens, it is for business people who work in finance, government, or other professions where security is essential to keep information confidential.
I think he just posted here under an assumed name. ^^^
The failed launch of the Playbook is really just a symptom of a bigger problem. RIM should not compete as a platform. Instead RIM should focus on its market leading messaging and collaboration applications -- and port them to competing platforms to expand their addressable market. There is evidence that RIM is internally conflicted about this. See the brief analysis here: http://franciscokattan.com/2011/03/20/is-rim-in-the-smartphone-business-or-the-messaging-business-time-to-decide/
From RIM's perspective, ...it's hard to take aim and shoot when a grizzly bear is closing ground and about to eat you alive.
Sometimes you shoot to early and miss, hopefully there'll be enough time for a second shot.
They are looking to sell to current BlackBerry users. That is possible. Winning vs. iOS and Android is not at this point. Given that, I am not sure why this reviewer had so much trouble using the PlayBook with his BlackBerry. I linked mine up just fine. The bridge has a few issues but mostly works well. Other than that, there is a lot to like about the PlayBook. So I'd say the hyperbole in calling it "un-useable" is not justified. I've used the heck out of mine. The web browser alone does a fantastic job.
Blackberry playbook cost $450usd
Apple iphone 4g hd 32gb $400usd
iPhone 4G 32gb
Stereo headset
Dock connector to USB cable
USB Power Adapter
Documentation
Cleaning / polishing cloth
SIM eject tool.
HTC HD2 $400usd
Nokia n80...................$300usd.
Apple iphone 3Gs 32gb........$350usd
Samsung i8910 Omnia HDUnlocked..$400usd
Blackberry bold $250usd
Blackberry storm..$280usd
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