Borders Bust Means B&N May Get Your Shopping History
coondoggie writes "To perhaps no one's surprise, Borders bookstore collected a ton of consumer information — such as personal data, including records of particular book and video sales — during its normal course of business. Such personal information Borders promised never to share without consumer consent. But now that the company is being sold off as part of its bankruptcy filing, all privacy promises are off. Reuters wrote this week that Barnes & Noble, which paid almost $14 million for Borders' intellectual assets (including customer information) at auction last week, said it should not have to comply with certain customer-privacy standards recommended by a third-party ombudsman."
Hope this never happens to Amazon...
Information is an asset I'll admit. But the access to the information was clearly bounded by Border's privacy policy. I really don't understand why the courts are even considering the possibility of allowing it to be sold. If the privacy policy said only Borders would access the data then when Borders ceases to exist than so should the data. B&N can just ask you to give them the info if you choose to under their privacy agreement. The fact that the company would even try to purchase information covered under a privacy agreement with another company puts them on my no-buy list.
Now I'm glad I always turned down the Borders Rewards Card.
The final clause in all privacy policies are words to the effect, "this policy is subject to change at any time, with or without notice to you." Now we have an example of what that means.
I have always regarded that a license to defraud the consumer, as they can initially offer privacy terms that are acceptable, then collect your data, then revoke the privacy protections without giving you a chance to change or delete your data.
[Sir Garlon] is the marvellest knight that is now living, for he destroyeth many good knights, for he goeth invisible.
This kind of decision would turn every (former) Border's customer into a potential creditor in the bankruptcy proceeding, since it becomes a cost and damage to that customer if the privacy terms already agreed to are changed. Imagine if even 1 person of Border's (former) customer were to file a petition with the bankruptcy court to enter as a creditor.
now we need to go OSS in diesel cars
So, if I buy a harddrive from someone, and it has some software installed on it, that means that I can do whatever I want with it because I didn't agree to the ToS! Right...?
Not have to comply? They should be legally bind to it.
It's a troubling sign of the times, I don't like seeing brick 'n' mortar book stores going belly up, I loved to spend a few hours on Saturday afternoons looking around.
An easy problem to solve.
1) Download several of these
2) Set one of those photos as your computer's desktop image
3) Glance at your desktop background occasionally while you do your shopping at Amazon.com
#DeleteChrome
If B&N made this an optional thing for consumers, I'd be okay with it. "Were you a Borders Rewards user? Like to have your personal preferences and history transferred over to our B&N card? Just let us know, and as a transferring bonus, we'll give you an extra 10% off any one item." Yeah, I might sign up if it was presented to me as a choice.
Occasionally living proof of the Ballmer peak.
Believe it or not, some of us actually prefer the feel, texture, and overall appearance of a BOOK. eBooks are nice and all but even when they're printed, they're no where near the same.
:)
I will admit: seeing all these Bargain Book stores around Ann Arbor and Lansing, MI selling Borders property for $.25 a piece really has quadrupled my book collection. I may die before I ever get a chance to read all of them.
Less-geeky computer repair alternative for Lansing, MI
You have to scroll way down to find this, but this is part of the Borders privacy policy:
Disclosures in connection with acquisitions or divestitures.
Circumstances may arise where for strategic or other business reasons Borders decides to sell, buy, merge or otherwise reorganize its own or other businesses. Such a transaction may involve the disclosure of personal and other information to prospective or actual purchasers, or receiving it from sellers. It is Borders' practice to seek appropriate protection for information in these types of transactions. In the event that Borders or all of its assets are acquired in such a transaction, customer information would be one of the transferred assets.
If the company buying the data at auction is not held to the same privacy standards as the original, this means that shell companies can be formed to gather information under strict nondisclosure, then intentionally fold and provide the information without restriction and in violation of the original disclosure agreement.
Honestly, I don't care if Borders gives my purchase history to B&N. That should be the only thing they get, though. I shopped at both stores. It would be great if B&N would use this data to send me coupons for science fiction books!
Just tried to poison my account info. The response was "We're sorry. This feature is temporarily unavailable. Please try again later." It may be too late :/
To-do List: Receive telemarketing call during a tornado warning. Check.
anyone remember Flooz? they did the same thing. and since people used it as a purchase buffer, i imagine t had juicier purchase history info.
Damn, wish I had mod points. This made me chuckle.
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... do I have to hear Stallman Was Right before I should just a tattoo on my forehead?
This became a well-settled area of law when lawsuits by Scientology drove the Cult Awareness Network into bankruptcy. The Scientologists were able to get a hold of CAN's confidential files in the BK, despite strenuous objections by many parties.
If those files can't be protected, I don't see your book purchasing habits at Borders being particularly sarconsact.
sold at the counter? They know how much I love them now?
I promised I'd never let Barnes and Noble know how much I love those chocolate balls. That was between me and Borders!
I feel so violated.
Just the list of valid e-mail addresses and credit card info is next to priceless in the wrong hands...
HA! I just wasted some of your bandwidth with a frivolous sig!
Aren't there laws or court rulings in the USA regarding people's library and video rental history privacy? Hopefully those extend to book and magazine-buying as well...
if a company goes bankrupt, then a contract with its customers is no longer valid.
In unrelated news, I say customers should not buy anything from Barnes and Noble ever again.
"My life's work has been to prompt others... and be forgotten." --Cyrano de Bergerac
You must have been going to a different borders than I did, around here there was one big one and the layout was confusing and disorganized and the selection was worse than the BN of about the same size. They also had several horribly overpriced mall stores with big displays of guiness book of records and ripley's believe it or not
my thought when they announced borders was closing was more bewilderment how they lasted this long than anything else
Snowden and Manning are heroes.
B&N: Hi, we'd like to buy some parts of Borders.
Executor: Sure, which parts would you like?
B&N: Everything except the legal obligations, please.
Slashdot social media options: AIM, ICQ, Yahoo, Jabber and Mobile Text. Why no MySpace?
Barnes and Noble's argument that the Borders customers whose data they bought will be protected by their own policy is specious. The very act of B&N purchasing the information is in and of itself a violation of the previous privacy agreement. That's like a bank robber saying, "Sure, I took the money, but don't worry, I won't share it with any other criminals."
Ceci n'est pas une sig.
I always make purchases when I visit B&N... I browse the selection, scan the ISBN with my phone, and have the book shipped free via Amazon Prime!
This isn't strictly true anymore, but it used to be. Today, most of my book purchases are directly with the publishers that will sell me DRM-free digital copies or from used bookstores. B&N has done very badly with their online store in identifying the format of books and if they contain DRM or not. (They're not all epub)
Furthermore, as much as I really wanted to like the original Nook - I tried, really - it was a failure, especially for working with DRM-free content. This drove me to the Kindle and now I'm unfortunately stuck in that ecosystem.
If so, then let me point out the elephant in the room:
When are Google and Facebook going into bankruptcy and who's going to buy them?
Nonsense. Every week, I got a coupon for anywhere from 25% to 40% and sometimes even 50% off 1 book. And that'd good for ANY book, not just best sellers. In addition, after so many purchases (and not that many) you got "Borders Bucks", usually $5 off. They also had a premium membership, where additionally you got an add'l 10% off every purchase; they gave you $10 back in coupons right off the cuff. How is that "nothing" for people who actually purchase books? And I did purchase the books, at least one a week.
Look back up at my post, now look back down, you're on the Internet. Now look back up. I'm a signature.
It's a troubling sign of the times, I don't like seeing brick 'n' mortar book stores going belly up, I loved to spend a few hours on Saturday afternoons looking around.
If people like you actually BOUGHT stuff instead of just looking around, they wouldn't go "belly up" would they?
Where did I say I didn't buy, AC? I stated I enjoyed looking around all afternoon. After that, I bought at least one book, if not more, every single Saturday. I had to devise new bookcases out of milk cartons when my bookcase got full just to accommodate all the books I bought from there.
PS to the modtard with the itchy trigger finger; how is this off-topic, exactly? Or is it some childish BN fanboism on your part?
Look back up at my post, now look back down, you're on the Internet. Now look back up. I'm a signature.
You should have spent those few hours making some purchases, too. Maybe then, Borders would still be in business and you'd have a place to sit around looking hip, frowning through your black-rimmed glasses at a book of obscure poetry whilst sipping your skinny half-caf mocha chai soy latte with artisanal fair trade sugar.
Wow, this thread is full of /.'ers who jump to conclusions based on logical fallacies. I *did* buy books, lots of them; I said I liked to spend time there on Saturday Afternoons- that doesn't automatically mean I didn't buy anything too. Too much is being read into that. I only meant to illustrate that I didn't just walk in, snatch a book and leave, I liked to look around and see what they had first.
NO I did not sit down and leisurely read their books (I'll never get why bookstores allow that, it seems a bad business model to give too much away); I did not go to the chick little built-in cafes either, I couldn't care less about them; I just walked around from section to section gathering things to buy or consider.
Look back up at my post, now look back down, you're on the Internet. Now look back up. I'm a signature.
Remember this the next time you buy a game on Steam... or next time you think that when they finally go under someday, they're really going to release no-CD patches... sabotaging the value of the company and effectively stealing from the state, risking jail time? haha
"You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
The fine print in Borders' privacy policy does seem to allow this.
But if it hadn't, I don't see how this'd be different from buying a bankrupt
parking lot and claiming ownership of all the cars still parked in it.
- MugginsM
I believe it was in the early 1990's. I bought a copy of Madonna's "Sex" (remember that?) from Borders, because B & N was all sold out. I sold it a year or two later, for more than I originally paid.
There. Now my deep, dark secret Borders buying history is public knowledge.
And then you post about it here? I hope you are at a restaurant wifi. :)
And that'd good for ANY book, not just best sellers.
Just like the B&N coupons. Oh, sure, they ALSO have coupons for best sellers. But your implication that B&N is just a store for best sellers is absurd. Have you ever even been inside one?
Firstly, what does having been inside one have to do with membership perks when one could have a solely online experience, and still have access to the same offers?
By the same token one can go to the store all the time and not have a membership. One has little to do with the other.
But secondly, I've been in my local BN a hundred times -at least. AND I had a membership there.. for one year. Otherwise how could I possibly know about their offers and coupons?
How is that "nothing" for people who actually purchase books?I didn't say it was nothing. I said it was nothing like the B&N deals you can get. It's not even close. It might surprise you to know that I had a membership at BOTH places so I know what the fuck I'm talking about.
No, quite obviously you don't know what the fuck you're talking about. I had membership to both Borders and BN myself, , and you never saw a coupon for *any* book you wanted for 40% at BN. Never. Don't try to tell me you did because you didn't, I know what the offers were. I let the BN membership go after that one year.
Now, if you are the kind of person who buys several books, say once a month, and you like the current ones, then BN is a good deal insofar as discounts are concerned; if like me, you buy one a week that is older, Borders was a better deal. This was never about total inventory though.
Yes, rah rah Borders. They had such great deals and carried such great titles that no one was buying and they went out of business.
And I did purchase the books, at least one a week.
Yeah, wow. Way to conflate the point I was making with what other people were saying. We're all really just the same person, you know. Twit.
Nice try. You said, "for people who actually buy the books", so you damn well know you insinuated I didn't buy them, like the 2 or 3 other posters who thought that as well. .. there ya go. What a great debater.
BN won out because they were bigger, simple as that. I don't hate BN by any stretch, but their deals didn't benefit me. That's all I was trying to say. It was nice to have a choice though.
Name calling
Look back up at my post, now look back down, you're on the Internet. Now look back up. I'm a signature.
... I might get a buy one get one free coupon from B&N in the settlement. I wonder if it'll apply to Blu-Ray purchases as well?
mnem
A cynic? Isn't that where you wash the dishes?
This is just one of many reasons not to give personal information to business entities. It doesn't matter how many promises are made, or how good a relationship you have with them, or what contracts or legal cleverness you have going on, the fact remains that they have your information and they can be compromised even if they themselves take every possible action to prevent this.
The only way to not have this happen is to not supply the information in the first place.