The Worst Job In the Digital World
Hugh Pickens writes "The Telegraph reports on one of the worst jobs in the digital world — moderating photos and posts on Facebook and other social networking sites flagged as unsuitable by other users. Last year Amine Derkaoui, a 21-year-old Moroccan man, spent a few weeks training to screen illicit Facebook content through an outsourcing firm, for which he was paid $1 an hour. 'It must be the worst salary paid by Facebook,' says Derkaoui. 'And the job itself was very upsetting – no one likes to see a human cut into pieces every day.' Other moderators, mainly young, well-educated people working in Asia, Africa and Central America, have similar stories. 'Paedophilia, necrophilia, beheadings, suicides, etc,' says one. 'I left [because] I value my sanity.' Facebook's one-page cheat sheet lays out exactly what must be confirmed and deleted by the team. Pictures of naked private parts, drugs (apart from marijuana) and sexual activity (apart from foreplay) are all banned. Once something is reported by a user, the moderator sitting at his computer in Morocco or Mexico has three options: delete it; ignore it; or escalate it, which refers it back to a Facebook employee in California who will, if necessary, report it to the authorities. Emma Barnett adds that although this invisible army of moderators receive basic training, they work from home, do not appear to undergo criminal checks, and have worrying access to users' personal details. 'Maybe disgruntled commuters, old schoolfriends and new mothers will think twice before sharing intimate information with their "friends" – only to find that two minutes later it's being viewed by an under-vetted, unfulfilled person on a dollar an hour in an internet café in Marrakech.'"
I thought the worst job in the world was digitally editing all of those pics of 'Octo-mom' so she only looked like she has 4 appendages instead of 8.
So the moral of the story is that you have no idea who could be reading what you posted to Facebook, and that privacy controls are completely meaningless when it comes to Facebook employees reading through your information? How is that news?
Palm trees and 8
I've never heard that one before, not sure I should look it up at work either :)
Summation 2
A wizard wheeze would be to flag pictures of landscapes and kittens - let's give them something nice to view for a change instead of the facebook equivalent of rottencom?
Sounds like a job for Mike Rowe
"foreplay allowed.... even for same sex (man-man/woman-woman)" - I'm glad they clarified that...
I've read articles about this job before, but those reported on centres in the US where employees are given counselling to cope with the job. Is Facebook avoiding this moral duty by farming it out abroad?
Are the moderators at least provided with a health insurance package that will pay for the eyebleach?
Welcome to the face of globalization, where the rush to the bottom has given us jobs that pay only 1/10 of a McJob.
We've already seen this with programers. If it's in an O'Reilly book, it will be outsourced, crowd-sourced, off-shored, whatever it takes to drive the cost to as near to zero as possible.
Welcome to the future, brought to you by the internet and the law of unintended consequences.
Let's call it what it is, Anti-Social Media.
I had a grad school friend with a similar job at Photobucket in Denver. They had similar no-nudity policies to Facebook but were slightly more permissive about violence. Said roommate was pretty sick of it after 3 months of having to click REJECT for images of breastfeeding and ACCEPT on videos of curb-stomping. On the bright side, when she joined the military she was one of the only recruits not to bat an eyelash when they showed them "this is your brain on IEDs" imagery.
A post/image as inappropriate?
A few days ago I wanted to do this to some bestiality that someone has posted and the only thing I could find was "mark as spam".
Troll is not a replacement for I disagree.
Evil company is evil.
And as usual the people who most need to know won't find out, and the people who already hate Facebook or unabashedly love all news technological will be worrying/whining about it for a week or two.
Slow news day?
drugs (apart from marijuana) ... are all banned
Personally I think that aspirin should be allowed too, but I guess I'm a bit of a radical.
...is being a moderator on basically any forum that have too many different people in them.
Im an experienced moderator, and I tell you...it never changes, some forums that I moderate, are basically wonderful and hardly any moderation at all, but then the people there are pretty much the same, interested in the same things...plays pretty nicely... ...and then I moderate a LINUX forum, oh my GAWD...nuff said!
Maybe disgruntled commuters, old schoolfriends and new mothers will think twice before sharing intimate information with their "friends"
Look. It's simple. ALWAYS think twice before sharing anything on Facebook (or the internet, for that matter), regardless of what your settings are; regardless of who you're sharing it with; regardless of Facebook's privacy settings. ALWAYS think twice about it because your settings may change, Facebook may change, your friends may change. Always assume that something you post to Facebook is somehow going to "get out there". If you're ok with that, then post away. If it's something that would embarrass you or get you into trouble or you simply don't want other people to see, then don't post it.
It's not difficult. It's actually quite easy. ALWAYS think twice before you post something.
then you don't deserve any privacy to begin with.
did you forget to take your meds?
This just in! Facebook Thinks of Children. Hires third-world help of undetermined trustworthiness to comb through all your Facebook stuff while looking for kiddie porn.
Wow. I'll sleep better now. You bet.
I work for a company that is outsourced by one of the bigger news sites here in Poland and, although I only moderate comments on news items, i can fully confirm that this is one of the worst jobs you can have. Sure, we work shifts, so we have some limited control over whether we have to get up early in the morning or work nights (four this month for me), but the pay is ridiculous (about 330$ a month - lowest legally allowed pay grade in Poland) and the amount of work is sometimes staggering. But that isn't really the problem.
The problem is the kind of shit you have to sift through. I mean, sure, I'm used to dickheads on the 'net, but this is the biggest, saddest collection of misanthropes I've ever seen - not even 4chan comes close (i used to be a regular lurker, stopped some time around the Habbo raids). This being people of my nationality adds further injury and shame. But dickheads being dickheads, there isn't really a lot to tell - we all know or met them at some point. But then there are the special ones. Let's evaluate the most popular personalities:
1. The hyper-national. Everything Polish is good, everything not-Polish is bad. Uses terms like "True Pole", throws a shit-fit every time someone calls him on his no-true-scotsman nature. Accuses everyone of being either a traitor (favourite target: emmigrants) or an SB Agent.
2. The religious fanatic. Every news item is his private piece for preaching and he enjoys lambasting people for "not keeping the faith". His favourite are scientific, astronomic and health-related items.
3. The armchair politic. Knows everything there is to know about the complex social and geopolitical problems the world faces and offers simple, one-point solutions to every one of them. Rages uncontrollably when someone offers a counter-argument, not to mention when he is proven wrong.
4. The racist/antisemite. Every negative event in the world is caused by Jews and they're all secretly plotting to make us their cattle to be used and abused as they see fit. Frequently cites the faked Protocols of the Elders of Zion, uses crappy YouTube movies with no sources, or indeed any truth in them, to "prove" his point. Everyone disagreeing with him is either a Jew or their pawn.
These are just the most basic sampling of commenters, but when thrown all together, we get a critical mass, which I then have to clean up. Every news item becomes a political battlefield between the commenters, even purely scientifical ones. And they resort to such underhanded tactics in insulting one another that sometimes you just sit there, looking at a post and wonder what kind of a person could come up with this.
After working here half a year, I'm beginning to have a hard time telling sarcasm apart, and my cynicism shot way up. It's not apocalyptic to my sanity yet, but I already feel the influence. God help me if I ever will be transfered to monitor user-uploaded material (photos).
"We are the music makers, and we are the dreamers of dreams [...]."
This is exactly why I stopped visiting 4Chan. That site creeps me out. I'm sure the people who check flagged content on /b/ are escaped mental patients.
...routed to break.com? That would explain a lot...
It's surprising the number of devs you hear joking about seeing "JB"... A bunch of 20-something guys with unlimited access to much of the worlds "private" pictures, isn't always a great idea...
"Urine, feces, vomit, semen, pus, and ear wax "
Seriously? Lot of ear-wax fetishists out there, to the point they need a rule banning its depiction?
"Crushed heads, limbs, etc are ok as long as no insides are showing"
Because, y'know, a completely flattened dead cat ("Deep flesh wounds are ok to show") couldn't possibly offend anyone, while showing a packet of chicken livers at the grocery store borders on mass-murderer territory?
"Maps of Kurdistan (Turkey)"
Just - What? And this counts as an "escalated" offense? Hell, the entire "IP Blocks" section pretty much reads like the antithesis of Facebook's sole positive contribution to society - Its ability to help organize people against their governments.
I think I need to go make a facebook page full of flattened dead cats - All named Ataturk, whatever the hell that means.
With Slashdot's new "Flag comment as inappropriate" feature
That would leave about 10% of the comments left on any given thread. And even those will only still be there because the moderator is too fucking stupid to appreciate irony.
SJW: Someone who has run out of real oppression, and has to fake it.
I see I have several mod points here on Slashdot today! And I don't even get $1/hour! Can I get a pay raise? I refuse to moderate this story thread until I do!
Naked 'private parts' including female nipple bulges
male nipples are ok
There's gotta be some way to genocide all the Puritans ...
Once what you wrote or sent floats over to that little magic box and goes down the copper wire, you might as well be carving it on the surface of the moon in ten mile high letters of fire. Assume that everybody in the world can see it, immediately and forever after.
If you were blocking sigs, you wouldn't have to read this.
there's plenty o'people would do it for free
There are places where the networks are not touching,and there are places where they are-Boeing's Lori Gunter
Whilst working for a once large American Online ISP, I was given the job of testing our parental controls. I had to enable them and try to access a whole raft of extreme content. Some of it was fine but others... nasty. I was on the phone to our Internet Security team every hour assuring them that I wasn't doing it for fun and that they shouldn't get me sacked. :)
From TFA:
which refers it back to a Facebook employee in California who will, if necessary, report it to the authorities
Surely the californian employee who only gets to see the very worst of these pictures every day must have a worse job than the people who also get to filter all the nice pictures.
Slashdot social media options: AIM, ICQ, Yahoo, Jabber and Mobile Text. Why no MySpace?
the picture linked on what should be filtered. Look in the first column, a lot of decpition of sexual content. but two things compeltely blow me out of my mind (as European) :
1) Male nipple are allowed but female nipple is not (point 2 left msot column)
2) breastfeeding (point 6) without cloth on. What the heck. I have to itnerprete that if you do not have at least a shirt, then it is sexual in nature ? Why ?
3) illegal drug use. Why ? Picture of "drug use" are not illegal in any western european country I know of. Especially marijuana.
Sigh the world would be much better if company were a bit more thick skinned than the average folk.
BRING IT ON FAGETS
Why would you want it brought on top of fagets? Is that your "thing"?
Slashdot social media options: AIM, ICQ, Yahoo, Jabber and Mobile Text. Why no MySpace?
Isn't this par for the course for unskilled crowdsourcing operations like Mechanical Turk and Crowdflower?
For those who have seen The Social Network - it looks that the First Zuck's Experiment aka Facebook v 0.9 would now be explicitely banned -- look at #6 in "Hate Content" ("Versus Photos" or "Vr photos": photos comparing two people side by side). Amusing...
Next time you go on Facebook, find some nice photos of flowers, landscapes, birds and butterflies, and flag them as "unsuitable". Give these people something nice to look at for a change.
They regularly harass cosplayers that post sexy but otherwise non-offensive photos.
Correction... it turns offensive when you're female and the girl looks better in tights and has better cleavage than you do.
I've never been on 4Chan, but Stormfront drove me insane, and the mods are true believers who want that shit there (probably there to control the opposition)
I listen to both RIAA and non-RIAA stuff if I like the music, tangential business/politics nonwithstanding.
Just when you thought this wasn't a bitcoin story...
http://coinworker.com/
Yeah, people are doing it for BTC too. If you want to peek at the available task list and don't have a BTC address, just borrow my login:
http://coinworker.com/tasks/1E9KYg64m1fceAXTsLY2VfXK5u2eL7a3St
I did take a crack at some of their tasks and it's definitely not worth the headaches for that caliber of pay. The image filtering was mostly dumbasses flashing their abs (which is not allowed), a couple guys showing off certain parts of their bodies, and idiots in inappropriate clothing. Apparently they don't let you flag anyone doing the duck face though, which is absurd because that needs to be ended.
- Mothers breastfeeding without clothes on
(...)
- All attacks on Ataturk
- Maps of Kurdistan
( ... )
- Abdulla ( "Apo" ) Ocalan-related content
WHAT THE F**K ??
Is this what America breeds: pseudo-Christian hypocrisy and bad, badly underpaid jobs for the already-poor ?
My disgust for both Facebook and the society that brought it forth have suddenly skyrocketed.
Religous speak to God. Insane are spoken to by God. When all shut up, one can finally hear Shostakovich in peace
There are all sorts of factors that come into play.
You have energy costs, infrastructure, education of local population.
Except for ending slavery, the Nazis, communism, & securing American independence, war has never solved anything.
You don't need the ability to decrypt the resulting data because you're just checking the existing encrypted blob against the new one - if they match the password is right.
Photos and status updates don't work that way.
No, they don't work that way ... BUT THEY COULD.
Excluding photos and status updates that aren't marked for "Public" distribution, Google Circles and Facebook Groups certainly could be encrypted on the client prior to upload using your or the Circle's or the Groups' public key and decrypted on the client after download using your friend's or the Circle's or the Groups' private key. It would be a fairly classic application of an assymmetric PKI and the reason it doesn't work that way is because that would make it much harder for Google and Facebook to mine your private data for things they can turn to their profit.
It is for the same reason that I'd bet we will never see GMail incorporate trustworthy, client-side encryption/decryption.
'Maybe disgruntled commuters, old schoolfriends and new mothers will think twice before sharing intimate information with their "friends" – only to find that two minutes later it's being viewed by an under-vetted, unfulfilled person on a dollar an hour in an internet café in Marrakech.'
Why is it that we allways try to blame or put in doubt moral or ethics of the least responsible persons in the chain of command?
Isn't it a lot worse that a company the size of Facebook pays 1 dollar an hour to people in exchange for them to have access to others personal information, with no control or security at all?
I think this conclusion clearly deviates the focus of the issue and avoids discussing the responsabilities and control that Facebook has to have for the protection of the people personal information, and ofcourse denotes the (lack of) corporate social responsability.
Why did you replace $SOMEONE_ELSES_SERVER with "Facebook?" You should leave the binding for later, when people are applying the moral of the story.
As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
My brother did this for a wile a few years ago in Denver, Colorado (it was for facebook and I'm pretty sure he worked at an office). He got paid a decent wage.
Perhaps they pay less because they outsourced it.
http://www.europac.net/commentaries/minimum_wage_maximum_stupidity
This was an unofficial duty that I had while working third shift at a web hosts - Granted, it was more researching complaints of abuse as well as law enforcement requests, but there were many users who had forum software that would get "overrun" with rather graphical posts. The company basically contracted out moderation services to these customers, and passed it off to third shift - We were to patrol these forums, and deal with objectionable content. Now, we didn't get $1 an hour, we DID at least get something that barely beat unemployment, but it still wasn't enough given the effect that the job had.
There were funnier sides to this, though.
We didn't have any great spam controls at the time other than PCRE filters... So one job was going through the hostmaster/postmaster emailboxes, and looking for spam patterns, and creating rules around them. The problem became how to prevent spam without blocking legitimate email that may be mentioning viagra or fisting. Having your female boss walk into a conversation in which you are discussing the fact that someone could legitimately be sending an email with the subject line of "fisting sluts" is always a good time.
Also, they wanted to launch an international video dating website - this was pretty early on, when the tech was new. Pretty standard dating site stuff at the time, except you could record your own video to include with it, with some "cutting-edge" webcam app. These videos had to be approved before they went live. And that job went to? Yep, me. I handled most of the backend server work and some custom PHP code, and this was my reward - Moderation.
This drove home a fundamental difference in how the genders handled dating sites at the time... The womens ads were generally approved, as they were almost always very tasteful- Fully clothed full body views, or simply a talking head, while they talked a bit about themselves, their interests, and what they want in a partner. This was what we encouraged, and was in accordance with guidelines. This part wasn't so bad - You got to hear a lot of fun stories from different cultures at best, and at worst, it would be in a language you didn't understand.
Now, that was the women. The men? Sure, they talked about themselves the same way, and had the same distribution of stories, but the overwhelming majority of the video was unclothed lower torso at best, and feverishly masturbating at worst. This was not a small percentage, it was BY FAR the majority. There's something seriously bizzare about hearing someone talk about loving walks on the beach or whatever, while there's a camera focused on an erection.
So that was third shift - click, penis, reject. click, pantless sweaty guy, reject. click, tasteful ad, approve. click, fat hairy abdomen and rapid motion, reject, and now eye bleach. And so on.
It was that and the spam filtering for the majority of third shift - A good solid 9 hours of offensive imagery, spam headers and penii, which lead to a rather warped view of the world outside of work.
Fuck you Mark Zuckerberg, you fucking shitbag. Don't push your pot-addled morality onto the rest of us.
I am not sure whether or not Slashdot is moderated by underpaid 3rd world staff.
Let's test this by looking at the Facebook cheatsheet, especially the part with the Internation Compliance (or read: "Let's not offend the Turks!):
Somewhere I read a message stating: "Last night i had a real good time burning the Turkish flag while cursing at Ataturk. This message is PPK approved. Signed Ocalan."
If you see this post it guess there's no facebook-like moderation on Slashdot!
Just think - someone reports pictures, and the moderator views them. Finding them to be kiddie porn, the moderator escalates them to be reported to authorities.
But, what protects the moderator from now being arrested for viewing kiddie porn, besides common sense? We know THAT has little to do with law nowadays. Is that why they have the moderators in other countries? Countries where there might not be any legal protection for them?
More often than not, the people who take these kinds of jobs want to see these kinds of images. Of course they're going to talk about how "awful" they are, in public, in their job interview, whatever. How else would they get the job?
Liberty in your lifetime
the last time I was in one, I sat next to a young lad recording some pr0n with his cell phone... Just cacheing some material in the spank bank I suppose.
From observations the hourly rate isn't enough. These people, while working from home are responsible for paying their respective ISP(s) for internet access. They have a quota for turn around (Images/ Content Processed, Ect). This alone is limited by the 'bandwidth' of access they can afford in the first place. The actual hours they work is more than often miss reported (Working more hours; Reporting less - visa versa). Without their dedication and input: Social Media would be a lot more disturbing. Social Media companies would have less members.
A suggestion is to 'unionize' these workers. Verify their actual hours from server log files; or their reported IP addresses (See when they log in/ out). Do not require them to submit a time-sheet of some kind. The content that they process is already 'ear-marked' from their editing credentials. Pay them weekly; unless they agree to other more acceptable salary methods. Pay them a fair 'living' wage. Compensate them for the potential 'emotional scars' they are subjecting them selves to.
Machines/ software is available for some moderation's; However, humans are dynamic and creative. They will get 'un-approved' content out there. It is up to the underpaid Social POLICE; to 'balance the scales' and keep Social Media sites politically correct.
This would be a perfect job for /b/tards.
That sounds pretty bad. Maybe we should be flagging nice photos of kittens to help make their days a little more bearable.
See subject
So paedophiles can be paid $1/hr by Facebook to have all the underage porn they want delivered right to them? And all they need to do for this free illegal porn is to pretend to do their job on the other types of banned images?
I seem to recall a slashdot article about law enforcement people whose job it is to patrol the internet for child porn, or search through hard drives suspected of containing child porn. I'd guess they see higher concentrations of that than facebook moderators. I'd also guess that "seeing people getting cut into pieces" is easier to get desensitized to.
Pay is likely worse, but I'd rather police facebook, assuming I wasn't going to starve.
Why hasn't anyone pointed out that bat-shit insane section of the cheat sheet about international compliance? Burning Turkish flags? Maps of Kurdistan? Fuck you facebook for taking down my picture of the burning Turkish flag in the shape of the map of Kurdistan being rammed up the ass of Ataturk!
Come to think of it. Do you think you could make/photoshop together an image that breaks each and every one of these rules at the same time?
Ironic to see that they don't allow "Versus photos" or "Vs photos" : comparing people side by side, considering facemash is the predecessor of facebook
It's impossible to have a sustainable lifestyle for everybody on the planet. We're way past that. Like about 5-6 billion past that.
Hard economic realities are the only way to force the population down to something that can be managed long-term above subsistence levels.
Let's call it what it is, Anti-Social Media.