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US Mobile Carriers Won't Brick Stolen Phones

WheezyJoe writes "NBC News has some disturbing security video of people getting assaulted for their smartphones. Such offenses are on the rise. Police chiefs like D.C.'s Cathy Lanier are asking U.S. mobile carriers to brick phones that are reported stolen, in order to dry up what must be a big underground market for your favorite Android device or iPhone — but right now the carriers won't do it. Such an approach has had success in Australia and the U.K."

48 of 269 comments (clear)

  1. sue the carrier as an accompilce in the theft by RichMan · · Score: 4, Insightful

    Accomplice in theft. The phone would be useless if the carrier was not cooperating. So the carrier is adding value to and encouraging the theft.

    Should be a nice massive group action lawsuit in there somewhere.

    1. Re:sue the carrier as an accompilce in the theft by RichMan · · Score: 4, Insightful

      Would you be happy if someone was issuing a new registration to your stolen car?
      Such that it was fully legal and usable by someone else one stolen.
      That is effectively what the phone carriers are doing.

      The phones have the equivalent of MACaddress/VIN number and are fully traceable to individual sales by the carriers. And they should not be allowed to reconnect to any network.

      People are getting assaulted for this. Anyone been killed in a cell phone theft? Charge the carrier with accomplice in the murder.

      What the carriers are doing is worse than the "guy who did not know but got conned by friends into driving the getaway car".

    2. Re:sue the carrier as an accompilce in the theft by Anonymous Coward · · Score: 2, Insightful

      I didn't know DVD players had to authenticate and connect to government regulated organizations to provide their basic functionality.

      Dumbass.

    3. Re:sue the carrier as an accompilce in the theft by Anonymous Coward · · Score: 2, Insightful

      If a lawyer needs a lead plaintiff for a class action suit, post contact info here.

      I am perplexed about how lost or stolen Verizon phones don't find their way back to Verizon. They are supposedly not capable of being reactivated with their hard-coded EIN numbers. So why does anyone steal them? If only Verizon and/or Assurion marketed the fact that they don't reactivate phones reported stolen and that they'd give a $50 reward for returned phones (paid by subscriber), we'd see a drop in Verizon phones growing legs.

    4. Re:sue the carrier as an accompilce in the theft by kyrio · · Score: 2

      If every boyfriend has the name on the phone's contract, every boyfriend has full rights to have the stolen phone bricked.

    5. Re:sue the carrier as an accompilce in the theft by TENTH+SHOW+JAM · · Score: 4, Insightful

      If the phone is reported stolen, make the carriers responsible for any calls made by the handset. The victim has done the right thing by reporting the theft.

      Make it an economic penalty if the company refuses to take action. It's the language they understand. Get the courts to back up the victim and the problem will go away in weeks if not days.

      --
      A sig is placed here
      To display how futile
      English Haiku is
    6. Re:sue the carrier as an accompilce in the theft by cjb658 · · Score: 2

      Why not just file a police report when you report the phone stolen?

    7. Re:sue the carrier as an accompilce in the theft by sjames · · Score: 4, Informative

      Any accomplice to a felony is automatically responsible for anyone harmed in the commission of the crime, even if they didn't do it personally.

    8. Re:sue the carrier as an accompilce in the theft by TooMuchToDo · · Score: 4, Insightful

      The carrier would require a police report. Would you risk filing a false police report and being convicted of the associated crimes to screw with someone?

    9. Re:sue the carrier as an accompilce in the theft by sjames · · Score: 4, Insightful

      Safeguard that by requiring a police report to be filed first. Someone might still abuse that, but then they're guilty of a crime and have documented where to find them.

      Would you be willing to go to jail just to piss off the new owner?

    10. Re:sue the carrier as an accompilce in the theft by Anonymous Coward · · Score: 2, Insightful

      The carriers have no problem bricking a phone if you don't pay your bill.

    11. Re:sue the carrier as an accompilce in the theft by bl968 · · Score: 4, Interesting

      Easy they don't have to. Simply give the users abilities through their websites to indicate that a phone has been lost or stolen which would then brick the phone the next time it receives a network update. The phone could display a message informing the person in possession of the device how to contact the rightful owner. You would need the ability to assign the phone to another user if it is sold to someone, giving them control over the phone.

      There is no excuse for any portable electronic device not to have this ability especially since most of them require a service to get the full functionality of the device; iTunes for iPhones and iPads, Amazon for kindles, Cell carrier customer profiles, etc.

      --
      "GET / HTTP/1.0" 200 51230 "-" "Mozilla/4.0 (compatible; Setec Astronomy)"
    12. Re:sue the carrier as an accompilce in the theft by Anthony+Mouse · · Score: 2

      Those phones are not actually $49. They're subsidized and you can only get that price if you sign up for a two year contract. For people who don't make a lot of phone calls and are in range of WiFi 99% of the time, buying a used phone and then getting a prepaid plan is often substantially less expensive.

    13. Re:sue the carrier as an accompilce in the theft by mspohr · · Score: 4, Informative

      I'm amazed that some people haven't done the simple math to figure out the "free phone" scam.
      Phone $49 + 24 month contract at $100 /month = $2449. This is not "free" in any sense of the word. It is a scam.
      Compare this to:
      Phone $500 + 24 month (no contract) at $50 (or less) /month = $1700.
      I personally have an even cheaper T-Mobile plan which costs me about $10/month since I use WiFi most of the time.
      My actual costs for past 24 months with my Android Nexus phone:
      Phone $539 + $230 service charges = $769.
      Plus, I can tether as much as I want so I've saved at least $500 in hotel WiFi access charges.
      This is the real way to get a "free phone"... not the phone company way.
      My phone is paid for and works great. I love it and it should keep me happy for quite a while.

      --
      I don't read your sig. Why are you reading mine?
    14. Re:sue the carrier as an accompilce in the theft by cmarkn · · Score: 2

      OK, then you have the police report. Once you have that, you ought to be able to get a court order easily enough. Police should not be able to walk in and say shut down this phone until they can show some evidence to a judge. But first, you need a law that defines under what circumstances such an order can be issued, and it should also make clear that the police, not the phone company, are liable when they shut down a phone improperly. Just shutting off a phone because the cops ask them to opens a phone company up to all kinds of getting sued.

      --
      People should not fear their government. Governments should fear their people.
    15. Re:sue the carrier as an accompilce in the theft by Cimexus · · Score: 4, Insightful

      Yep. My iPhone was $900 here in Australia. I have some American relatives and when they visited they were all like "man, you got ripped off, it's only $200 (or whatever) in the US".

      Then we added up what it cost me vs. them over 24 months. I was way ahead (since my plan is only $15/month).

  2. Just by M0j0_j0j0 · · Score: 2

    Make a law!!! get some use for the that congress.

    1. Re:Just by Dahamma · · Score: 2

      Agreed - there are a lot of needless and stupid laws out there, but this would not be one of them.

      Another poster already made the analogy of cars and VINs - when a car is stolen it goes into the system and no DMV will renew registration and issue new plates for it. Pretty sure that was mandated by law. Imagine how much better it would work if it were instantly enforceable to the point of disabling the engine as soon as it was reported stolen (which is effectively what the carriers could do with technology they already have...)

      I'd love to see an actual valid argument from a legislator NOT to do this, because I'm going to bet any objection they might have would really revolve around telecommunications lobbying...

    2. Re:Just by Uhyve · · Score: 2

      Let me restate something for you. This has already been tried out in the UK and Australia successfully. You don't think a problem like that would've been though of and solved by now? Or are you and the other 100 people dreaming up this same stupid scenario smarter than everybody in the UK?

    3. Re:Just by Tassach · · Score: 2

      Imagine how much better it would work if it were instantly enforceable to the point of disabling the engine as soon as it was reported stolen

      I CAN imagine what would happen if that were possible, and the word "better" isn't the one that springs to mind. "Kafkaesque Nightmare" is more like it.

      Do you REALLY want to give some anonymous, unaccountable bureaucrat the ability to remotely disable your car at the touch of a button? REALLY???

      Do you really trust the government (or big business) to able to do that without making mistakes or abusing that power?

      Do you really think a system like that WOULDN'T get hacked?

      Do you really think that moneyed interests wouldn't use their influence to ensure that such a system was used to increase their profits by creating artificial scarcity and removing usable goods from the secondary marketplace?

      --
      Why is it that the proponents of "one nation under God" are so eager to get rid of "liberty and justice for all"?
  3. Why would they want to decrease revenue? by Anonymous Coward · · Score: 5, Insightful

    If your phone gets stolen, you have to buy a new phone; most often this is done by people signing up for 2 more years to get the subsidized handset since few are willing to shell out $300+ for a smartphone. And whoever ends up with the stolen phone also signs up for service. So every stolen phone results in a new customer, an extended customer, and a (subsidized) phone sale.

    But if they BRICK your stolen phone, then theft of stolen phones decreases, which hurts them because they'll have fewer new customers, fewer retained customers, and fewer phone sales.

    That hurts profits, which is un-American. I'm shocked and appalled that someone in the public / government sector would suggest this! It might be time to privatize the police forces... that way the telecoms can stop relying on 3rd parties to enhance their sales and have the cops start stealing your phones directly.

    Captcha was endemic. It's like slashdot KNOWS.

  4. Verizon will not activate a phone stollen phone. by Kenja · · Score: 2

    I cant speak for the other carriers, but Verizon will not activate a phone that has been reported as stollen. Sure, its not "bricked", but its near useless.

    --

    "Have you ever thought about just turning off the TV, sitting down with your kids, and hitting them?"
  5. Not All U.S. carriers apply by bone_king · · Score: 2

    Sprint and Verizon don't need to brick the phones since they are CDMA networks and once those phones are reported stolen they are essentially black-balled from the network any way. T-Mobile, AT&T, and all other sim-card services would have to figure out some type of alternative in safe-guarding stolen phones.

  6. Re:Brick it yourself by DaHat · · Score: 2, Insightful

    Brick != Wipe

    Many smartphones phones have the ability to be remotely locked or wiped... but not in a permanent way that can prevent the phone from every being used again on any cell network.

  7. This is a no-brainer by moderators_are_w*nke · · Score: 4, Informative

    As per TFA, we've had this in the UK for years. As the US networks say, it's not perfect as the IMEI can be changed on some phones and they can be exported abroad but its a hell of a lot better than nothing. Most mobile phone robberies are not organised exporters, they're people after a quick profit, often to feed a drug habit.

    It's common sense, it works, do it.

    --
    "XML is like violence. If it doesn't solve your problem, use more." - Anonymous Coward
  8. Asking thieves to help stop thieves? by Joe+Snipe · · Score: 2

    It's quite clear that the Mobile carriers are robbing us blind as citizens and as consumers, not to mention the abuses of our civil liberties. It's no surprise they aren't willing to help curtail similar actions.

    --
    Sometimes, life itself is sarcasm...
  9. Re:Why Not Just Track Them? by Anonymous Coward · · Score: 2, Interesting

    Because while you are tracking down stolen phone/ipads you end up tripping over (and stubbing your toe to boot) on that $35M/750lbs of meth just lying around.

    Stupid piles of drugs are everywhere and are always getting in the way of real police work, like finding some poor bastard's stolen ipad.

  10. Rest of the world have done this for decades by hpj · · Score: 5, Interesting

    I've worked developing cell phone operator software for almost a decade on 3 different continents (Not in the US though) and many different countries and as far as I know every single cell phone operator that I have worked for use the GSM standard practice of blocking the EMEI number which will cause the phone to be bricked on any GSM network in the world (AT&T & T-Mobile base their network on the GSM standard in the USA) and I was flabbergasted when a few months ago my 2 week old iPhone 4S was stolen AT&T would not do the same here.

    Normally the procedure in other countries is that you just bring your cell phone operator the police report and they will immediately block the phone, basically turning it into a big media player (Assuming it is a smart phone). I can't understand how the operators here claim that they need to investigate technical solutions. This was designed and built into the original GSM standard that has been around since the late 1980:s and as far as I know the feature has also been in use since that time.

    I totally agree with the article that it is unconscionable that operators here refuse to do this I am assuming to save a few bucks on cell phone subsidies.

  11. Re:So... what about security apps? by chrb · · Score: 4, Informative

    If your *smartphone* (not feature phone) is stolen, in particular if it's Android or iOS, there are a number of solutions , other than retrieving it.

    And most of those solutions can be easily worked around by a knowledgeable person, at the simplest level by just reflashing the firmware. This is not just theoretical - IMEI reprogramming used to be common place for stolen mobile phones, and there was a whole cottage industry based around cracking IMEIs so that stolen phones could be reenabled (to be fair, there were a few legitimate uses, but the illegal usage far outnumbered that). Now that the manufacturers made it harder to reprogram the IMEI, stolen phones that are blocked by the networks are only useful for export to countries that have the same network technology. So there is still a route to profit, but it requires more organisation than just being able to list the phone on ebay or sell it down the pub, which is what used to happen in the old days.

    one could use without having to resort to calling police to "brick" your phone

    The police have nothing to do with IMEI blocking, the network operator does the blocking, and will do so when you report the stolen phone to them, which you obviously need anyway to do as you are liable for all phone calls until the theft is reported.

  12. to put it bluntly. by Truekaiser · · Score: 2

    they don't want to because it earns them money. they don't care if the phone is stolen as long as it brings in revenue. a few pissed off people getting odd bills after the phone is stolen doesn't concern them, they can wait out any customer dispute till they just give up and pay.

  13. Re:Verizon will not activate a phone stollen phone by UnifiedTechs · · Score: 3, Informative

    Actually neither Sprint or Verizon will activate a phone not originally purchased from them. And neither will activate a phone reported stolen by an owner. Honestly this seems like a problem strictly for phones with SIM cards.

  14. Re:Thank God by Albanach · · Score: 2

    Most would-be muggers

    And for the ones that aren't deterred, you think a firefight in the street is preferable to carriers simply blocking the phones and making the mugging less attractive in the first place?

  15. Re:Thank God by CanHasDIY · · Score: 3, Interesting

    Most would-be muggers

    And for the ones that aren't deterred, you think a firefight in the street is preferable to carriers simply blocking the phones and making the mugging less attractive in the first place?

    No, but as an adult with full cognitive faculties, I don't believe it's anyone's duty but my own to protect myself and my property... especially considering recent SCOTUS decisions, such as the one that determined that police have no duty to protect citizens.

    Expecting others to do what you should be doing yourself belongs in the realm of childhood, IMO.

    --
    An enigma, wrapped in a riddle, shrouded in bacon and cheese
  16. Don't brick: Lock, track, and seize by davidwr · · Score: 5, Interesting

    Instead of bricking, lock the user interface, put them in a periodic beaconing mode, and send the posse after the phone.

    DO put the phone in a mode where if the battery dies or is removed it can't be restarted without opening the case and doing vendor magic.

    DO store all non-removable-media data in encrypted form and zap the key as soon as the phone is told that it is stolen.

    DO give the customer the option of storing data that is on removable media in encrypted form as well.

    --
    Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
  17. Re:Verizon will not activate a phone stollen phone by cdrguru · · Score: 2

    So, while Verizon doesn't like people bringing in phones, resellers of Verizon service (Cricket, Virgin, etc.) are more than happy to do so. Verizon isn't in complete control of their own mobile service since a lot (25%? 30%? more?) of it is due to resellers selling access to the same towers.

    Oh, an what do you need to use Cricket? A Verizon-compatible phone.

  18. Re:Why Not Just Track Them? by deweyhewson · · Score: 2

    "You just realized that you can be tracked whole connected to a cell network? Really?"

    Uh, no, and I don't know how you inferred that. I was saying that, given these set of circumstances allowing tracking, why can't those circumstances be used to support actual law enforcement.

    I agree that the device's worth itself is low on the list of priority, but tackling systematic crime and criminals shouldn't be. Chances are that if someone is willing to steal a phone like this, they are likely involved in other thefts or criminal activity which would be worth stopping.

  19. Re:Why brick a perfectly good phone? by CanHasDIY · · Score: 2

    I think the idea is that if criminals know a phone will become a useless hunk of metal and plastic the moment it's reported stolen, it's no longer worth stealing.

    --
    An enigma, wrapped in a riddle, shrouded in bacon and cheese
  20. Re:Why Not Just Track Them? by kyrio · · Score: 2

    The huge majority of police officers in the USA have never worked any cases of that type and never will.

  21. another easy fix by sdnoob · · Score: 2

    don't buy five hundred friggin dollar phone.

  22. RTFS - police reports is how. by zooblethorpe · · Score: 4, Informative

    How is the carrier supposed to know that the device was stolen?

    It says how right there in the fine summary -- "Police chiefs like D.C.'s Cathy Lanier are asking U.S. mobile carriers to brick phones that are reported stolen..." Presumably a police report has some legal backing.

    Cheers,

    --
    "What in the name of Fats Waller is that?"
    "A four-foot prune."
  23. It doesn't work... by Manip · · Score: 2

    First off I think carriers should do this; but that being as it may I will say that this doesn't really work in either the UK or Australia - phone theft has not disappeared or become less common as a result.

    It is easy to understand why when you consider how trivial it is to unlock phones and then sell them on to international customers, particularly in Europe where a blocked phone in the UK might still be worth upwards of 300 euro on eBay Germany or France.

    Another interesting question is - what, if anything, has Apple done? They could very easily block phones interacting with its iTunes stores if the phone was reported stolen in any part of the world but they haven't. Why is that?

  24. This used to happen by davidwr · · Score: 3, Interesting

    It still can happen if the stolen-car report isn't visible to the car-title-issuing companies due to a snafu.

    However, most states require that someone post a bond if they want to get a title to a car and can't show proof of ownership. It's called a "bonded title."

    --
    Knowledge is how to play a game, intelligence is how to win, wisdom is knowing what game to play.
  25. Re:Avoid bad areas and don't display valuable obje by M0j0_j0j0 · · Score: 2

    Love the car analogy, wait...

  26. Re:Why Not Just Track Them? by Dahamma · · Score: 2

    It's completely possible, the problem is neither the carriers nor the police have any interest in doing it.

    It's not in the carrier's interest to spend a dime helping to track down your phone - after mine was stolen (and then used to call several local numbers that I could clearly see in my statement!) AT&T told me it would be a waste of my time to notify the police. Unless you live in Mayberry they are just going to take your report, ignore it, and if they are honest tell you flat out they just don't have the resources to track down cell phone thefts.

  27. Re:It would be awesome by Sentrion · · Score: 3, Insightful

    If the person you are mad at gave you their cellular service account number, then they deserved to get their phone bricked. Otherwise, how is calling the service provider (presuming you know who they get service from), going to result in their phone being reported as stolen? Not to mention that the service providers would probably require a police report before bricking the phone. So now you are going to be charged with filing a false police report as well as wire fraud with malicious intent, depending on your jurisdiction. Smart move.

    You could just as easily call the police and say that your car was stolen and give them the license plate of the person you are mad at so that they get pulled over then next time they pass a squad car. How many days have you spent in jail each time you got mad at someone? Maybe you should just stay in your mother's basement.

  28. WRONG! by meburke · · Score: 3, Informative

    I know for a fact that Sprint (I worked for them for a while) creates a "lost or stolen" database. If your Sprint phone is stolen you report it to sprint and the "lost/stolen" service is placed on your phone. This renders the phone unusable: No calls, no messages. If you get a new phone, when you activate the new phone on the old number there is a check for "lost/stolen" and the SN/MEID goes into a database and that cannot be activated on sprint again. All allegations of carriers not concerned about the theft of phones is bogus.

    My carrier is ATT. I know for a fact that they have exactly the same service although it is applied a little differently.

    However, the phone would still be usable after hacking such as cloning. The carriers can only block the phone services on their network; not destroy the phone itself.

    --
    "The mind works quicker than you think!"
  29. Re:Brick it yourself by Sentrion · · Score: 3, Funny

    That's why I wired my phone's flash circuit to an alternating stack of my grandma's nitro-glycerin patches and vintage cinema film soaked in 100% proof rubbing alcohol and stuffed between the lithium battery and the phone. Obviously I never use my flash when I take pictures, but I wrote my own self-destruct app that can only be activated by a text message from my other cell phone number, which I will not reveal for privacy and safety reasons.

    The hardest part of the project was building the miniature spark plug to ignite the whole thing. I can't wait to get my phone stolen so I can try it out and see if it works.

  30. Re:Verizon will not activate a phone stollen phone by thegarbz · · Score: 2

    Wait what? Phones don't have SIM cards? How are you supposed to port your phone to another carrier, or use your account on another phone?