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Sophos Anti-Virus Update Identifies Sophos Code As Malware

An anonymous reader writes "Yesterday afternoon anti-virus company Sophos Inc. released a normal anti-virus definition update that managed to detect parts of their own software as malicious code and disabled / deleted sections of their Endpoint security suite, including its ability to auto-update and thus repair itself. For many hours on the 19th, Sophos technical call centers were so busy customers were unable to even get through to wait on hold for assistance. Today thousands of enterprise customers remain crippled and unable to update their security software." Sophos points out that not everyone will be affected: "Please note this issue only affects Windows computers."

245 comments

  1. 99.999% by jsepeta · · Score: 5, Insightful

    how many of Sophos customers are not on the Windows platform? that makes me laugh.

    --
    Remember kids, if you're not paying for the service, YOU ARE THE PRODUCT THAT IS BEING SOLD.
    1. Re:99.999% by niiler · · Score: 3, Funny

      At first I thought you meant "proof of concept" anti-virus for Linux. :-P

    2. Re:99.999% by thereitis · · Score: 4, Insightful

      Speaking of percentages, I wonder what percentage of anti-virus updates go terribly wrong like this. 0.00001%? AV companies are constantly producing new signatures, many times per day. All it takes is one mistake and you have a loose cannon and a front page news article like this one. It's impressive that there aren't more occurrences.

    3. Re:99.999% by DaveAtFraud · · Score: 3, Funny

      I'm just glad I didn't have a mouthful of coffee when I read:

      Sophos points out that not everyone will be affected: "Please note this issue only affects Windows computers."

      or I would still be cleaning coffee off of monitors, laptop, papers, etc.

      I have a couple of old Windows XP installations I can still get to when some idiot creates a web site that only works right in IE (e.g., I live in Colorado and the state has a site for doing your state income tax that doesn't work when accessed with Firefox). Ditto for software like most income tax programs. I don't otherwise use Windows. Even my work laptop is running Linux (Fedora 16).

      Cheers,
      Dave

      --
      They that can give up essential liberty to obtain a little temporary safety deserve neither safety nor liberty.
      Ben
    4. Re:99.999% by Verunks · · Score: 5, Informative

      So far, there have only been a couple 'proof of concept' viri for Linux. Nobody's figured out a way to pry any money away from us yet. :D

      but linux antivirus aren't used to protect linux, they are useful if you run a mail server or a proxy so you can clean mails and webpage before they infect a windows user, or to clean an infected windows installation, for example the kaspersky live cd is based on linux

    5. Re:99.999% by Rasputin · · Score: 1, Troll

      It's not uncommon. Companies run Sophos on Solaris or Linux servers to scan uploaded files before they're passed to the poor stupid Windows systems.

      --
      "I once preached peaceful coexistence with Windows. You may laugh at my expense - I deserve it." Be's Jean-Louis Gass
    6. Re:99.999% by Culture20 · · Score: 4, Insightful

      What's impressive is that this got out of Sophos' testing lab and into production. I guess they must not test signatures in house at all. Congratulations, Sophos customers, you've been promoted to alpha testers.

    7. Re:99.999% by fuzzyfuzzyfungus · · Score: 4

      The trouble, in this case, is that it detects its own signature update componenets as viruses...

      Not only should this have been caught in testing(Since it would have cropped up more or less the moment the new signatures were loaded onto a live system with Sophos installed; but they hit files about which sophos presumably has intimate knowledge, this isn't some 'obscure packing/compression scheme used by legacy CAD program that seemed like a good idea in the 80's looks like a suspicious obfuscated payload' kind of thing.

      I am not impressed, though thankfully it only took me a little over half a day to fix it here...

    8. Re:99.999% by fuzzyfuzzyfungus · · Score: 1

      They also have a mac client, if I recall. If you need A/V for the Windows boxes anyway, plus something on the mail server to snip some of the crap out on the way in, it becomes a fairly easy sell for the vendor to shove a few mac or linux licenses out the door if some of their customers have a paranoic 'zOMG all computers must have antivirus to protect our megahertz!!!" policy. If you have to implement that, it's easier to at least implement it all in one place, with one console, and maybe a volume discount...

    9. Re:99.999% by Dynamoo · · Score: 1

      And an Android client.

      --
      Never email donotemail@WeAreSpammers.com
    10. Re:99.999% by cayenne8 · · Score: 1
      Sophos...?

      Is this some type of lesbian virus??

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    11. Re:99.999% by cpu6502 · · Score: 1

      >>>All it takes is one mistake and you have a loose cannon and a front page news article like this one.

      This is why my virus update is off. I update about once a month, and I only accept OLD updates not newer ones. So if I had Sophos on my computer I would be having zero problems right now.

      --
      My AC stalker: " I personally agree with your posts most of the time, but that won't keep me from modding you troll"
    12. Re:99.999% by jd2112 · · Score: 5, Funny

      What's impressive is that this got out of Sophos' testing lab and into production. I guess they must not test signatures in house at all. Congratulations, Sophos customers, you've been promoted to alpha testers.

      Actually, it's an incredible show of honesty on the part of Sophos. Perhaps Symantec and McAfee will follow suit and flag their own software as malicious as well.

      --
      Any insufficiently advanced magic is indistinguishable from technology.
    13. Re:99.999% by 0123456 · · Score: 1

      Speaking of percentages, I wonder what percentage of anti-virus updates go terribly wrong like this. 0.00001%?

      It's got to be more than that. I remember a few years back that several people in my company who were foolish enough to have anti-virus on their Windows PCs configured to auto-fix problems came in in the morning to find it had deleted some essential Windows DLL files.

      That software probably only updated once a week, so you're talking more like 0.1%.

    14. Re:99.999% by IceCreamGuy · · Score: 2

      While this may work for you, being a careful, knowledgeable slashdotter that I'm sure you are, it would be unthinkable in a business environment. Sophos only makes business products, there is no "Sophos Home Edition," so I don't think your method really applies in this case.

    15. Re:99.999% by monk2b · · Score: 1

      Yes Java and PHP run the same on Linux as they do on Window

    16. Re:99.999% by Anonymous Coward · · Score: 0

      Yes, it does indeed detect parts of its own autoupdater and prevents it from running. It also detects the GoogleUpdate.exe that is used to update Chrome. It detects our own in-house software that is used to determine whether a patch requires a reboot too. It is a real fubar...

    17. Re:99.999% by omnichad · · Score: 1

      I think it basically detects all files on your system that include "updater" in the path. It also kept doing it over and over again.

    18. Re:99.999% by malkavian · · Score: 1

      They can be. The first ever virus was written for UNIX.

    19. Re:99.999% by osu-neko · · Score: 1

      That makes no sense. Or are you attempting to imply only lesbians are wise?

      --
      "Convictions are more dangerous enemies of truth than lies."
    20. Re:99.999% by osu-neko · · Score: 1

      What's impressive is that this got out of Sophos' testing lab and into production. I guess they must not test signatures in house at all. Congratulations, Sophos customers, you've been promoted to alpha testers.

      They obviously test the signatures. What this indicates is that, in-house, they use an internal method for distributing signature updates that differs from the end-users method by more than simply pulling updates from an internal source that includes untested signatures.

      --
      "Convictions are more dangerous enemies of truth than lies."
    21. Re:99.999% by TheRaven64 · · Score: 1

      I hope they're publishing this widely. It's the first article I've seen that leads me to believe that antivirus might actually work...

      --
      I am TheRaven on Soylent News
    22. Re:99.999% by midgetpoker · · Score: 1

      An ever increasing number.. this bug cropped up because on a dual-boot machine sophos broke grub2 os_prober and so the machine couldn't detect windows anymore. Admittedly grub2 doesn't assistance with with being broken, but I'm sure this didn't help. https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1027110

    23. Re:99.999% by ewibble · · Score: 1

      That would be what I call bad testing, testing should mirror customer computers as much as possible missing the distribution system is just silly.

    24. Re:99.999% by arth1 · · Score: 2

      They can be. The first ever virus was written for UNIX.

      Unless counting a self-replicating failure on an early Manchester machine, the first virus we know of was from 1971, and ran on TENEX on a modified PDP/10. No UNIX (or Unics).

      The first virus outside arpanet or labs infected Apple systems, by the way.

    25. Re:99.999% by Anonymous Coward · · Score: 0

      There is at the very least a Sophos for the MacOS "Home Edition"

      http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx

    26. Re:99.999% by jamstar7 · · Score: 1

      Implemented on Linux, targetted for anyone who used Horde. It's a browser-based app on the client side, everybody is vulnerable to it. Same way with Java-based attacks. Linux users might get hit, but they're just collateral damage.

      --
      Understanding the scope of the problem is the first step on the path to true panic.
    27. Re:99.999% by Anonymous Coward · · Score: 0

      Yep. Works pretty well, actually. Allows for remote wipes, too from specific phone numbers as text messages.

    28. Re:99.999% by flyingfsck · · Score: 1

      Wow, only Windows - who whoulda thunkit?

      --
      Excuse me, but please get off my Pennisetum Clandestinum, eh!
    29. Re:99.999% by TangoCharlie · · Score: 1

      uh... me...
      I'm a mac user and long term sophos customer. Well... I guess there's got to be one.

      --
      return 0; }
    30. Re:99.999% by JaneTheIgnorantSlut · · Score: 2

      You probably are thinking of "Sappho"

    31. Re:99.999% by ais523 · · Score: 1

      My workplace requires all computers used there to have anti-virus installed, which is why I have antivirus on this machine despite it running Linux. (It even found something, once: a decompression bomb that I was looking at for fun.)

      --
      (1)DOCOMEFROM!2~.2'~#1WHILE:1<-"'?.1$.2'~'"':1/.1$.2'~#0"$#65535'"$"'"'&.1$.2'~'#0$#65535'"$#0'~#32767$#1"
    32. Re:99.999% by RDW · · Score: 3, Funny

      What's impressive is that this got out of Sophos' testing lab and into production.

      What's really impressive is that is that it also orchestrated a DDOS attack on the Sophos tech support helpline...

    33. Re:99.999% by Culture20 · · Score: 1

      Meatspace is always the weakest link.

    34. Re:99.999% by lister+king+of+smeg · · Score: 1

      only if they delete themselves completely from the system and don't leave piece behind for me to have to track down like when you uninstall them.

      --
      ---Saying gnome 3 is better than windows 8 not so much a compliment as it is damning with light praise.
    35. Re:99.999% by lister+king+of+smeg · · Score: 1

      or the time windows security essentials and their enerprise equivalent killed chrome web browser or peoples pc's. then their was the time at my college when a windows update killed the schools firewall, and the only computers allowed on the schools network were the Macs in the graphic design lab and the desktops in the linux lab.

      --
      ---Saying gnome 3 is better than windows 8 not so much a compliment as it is damning with light praise.
    36. Re:99.999% by LordLimecat · · Score: 2

      Certainly it makes it one of the easiest to remove antiviruses, which is a pretty major AV feature in my book.

    37. Re:99.999% by isorox · · Score: 2

      My work requires av to be installed. No mention that it's files can't be chmod 000ed though :)

    38. Re:99.999% by Anonymous Coward · · Score: 0

      Let me guess: You also use the calendar method for birth control.

    39. Re:99.999% by Smallpond · · Score: 2

      I got hit by malware on Redhat years ago (the L10n worm) so it does happen.

      Anyway, I have a corporate Win 7 desktop with Sophos now and got this bug. Every few minutes it popped up a warning that I had been infected with malware. Very annoying. By the end of today it had stopped, so either IT had fixed it or it had managed to commit suicide. The one time I did get infected with malware on this PC Sophos didn't catch it and I had to download Malwarebytes and fix the registry myself.

    40. Re:99.999% by sociocapitalist · · Score: 1

      Quite a few as Sophos mac is free...

      --
      blindly antisocialist = antisocial
    41. Re:99.999% by Thorodin · · Score: 1

      IIRC, that was a bad McAfee update.

    42. Re:99.999% by Anonymous Coward · · Score: 0

      They test in production, clearly.

    43. Re:99.999% by Anonymous Coward · · Score: 0

      McAfee did much better
      http://tech.slashdot.org/story/10/04/21/1735211/mcafee-kills-svchostexe-sets-off-reboot-loops-for-win-xp-win-2000

    44. Re:99.999% by utkonos · · Score: 1

      I have a couple of solutions that might work for your legacy sites that tell you that firefox doesn't work, or other browsers don't work. First off, change your User Agent string to one that matches a version of Internet Explorer. You can find a fairly comprehensive list of User Agent strings at this website. A second option is to install VirtualBox on your main workstation and install XP inside a VM. This is a better idea than having a dedicated XP install on bare metal because you can repurpose the old machine or get rid of it completely, and once the XP instance is setup the way that you want it, you can take a snapshot of it to restore to after each use. That way you never have to worry if it gets infected after visiting some site or other. You just revert to the clean snapshot and move on.

      Because vbox and other FOSS virtualization software are so mature now, there is really no reason to keep dedicated boxes for legacy crap anymore.

  2. Don't they test these things before deploying??? by Anonymous Coward · · Score: 1

    In other news, I have a Windows XP keygen that is absolutely not malware, which gets flagged as malware by every virus scanner I've tried except ClamAV. That makes me LOL.

  3. Can We Say Test our Code, anyone??? by realsilly · · Score: 4, Insightful

    This is a classic case of not thoroughly testing code and making sure you have enough variations of test machines to ensure as little pain to clients as possible.

    If I were a customer, I would be shopping for a better company.

    --
    Life takes interesting turns, but the most interest is when you're off the beaten path.
    1. Re:Can We Say Test our Code, anyone??? by MrEricSir · · Score: 3, Insightful

      If I were a customer, I would be shopping for a better company.

      Is there a better company, though? Seems like all the major antivirus vendors have had embarassing false positives like this in the past.

      --
      There's no -1 for "I don't get it."
    2. Re:Can We Say Test our Code, anyone??? by LWATCDR · · Score: 1

      Hello QA department your fired.

      --
      See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
    3. Re:Can We Say Test our Code, anyone??? by girlintraining · · Score: 3, Informative

      This is a classic case of not thoroughly testing code and making sure you have enough variations of test machines to ensure as little pain to clients as possible.

      Antivirus engines and definitions change daily, weekly at the most. Where do you suppose this "thorough testing" of code is supposed to happen? It costs time and money, and while you're busy doing that testing, the support lines are being flooded with "We've been infected by something your software doesn't protect against! What are we paying you for, anyway?" As a bonus, your competitors, who didn't decide to setup a massive lab with dozens of employees in it, testing all the typical configurations of a half dozen operating systems and the couple hundred most popular software packages of each... they already released a patch.

      Now, a software patch that causes the application to stomp on its own dick is amusing (and difficult to forgive), but demanding a massive expenditure of time and money is almost as unforgiveable. It's easy to demand best practices and ample safety margins: It's quite another thing to deliver it in a business environment. Most people in the industry, including the people at Sophos I'm sure, do the best they can with what they're given. It's pretty much the work creed of anyone in this industry -- few have the time and resources to do it right, they have to settle for 'good enough'.

      And sometimes, good enough breaks.

      --
      #fuckbeta #iamslashdot #dicemustdie
    4. Re:Can We Say Test our Code, anyone??? by DigiShaman · · Score: 1

      In no particular order. Vipre, Trend Micro WFB, and Symantec Endpoint are all good products. Everything else is a crapshoot. And stay the hell away from McAfee. That shit will eat your servers alive! (no really, blocks registry write backs from most legit software including Windows Updates)

      --
      Life is not for the lazy.
    5. Re:Can We Say Test our Code, anyone??? by Anonymous Coward · · Score: 1

      Yes but all of those have had just as bad gaffes. Vipre flagging false positives on Samsung laptops last year, Trend Micro and Symanec having issued multiple updates that have wrecked and crippled systems. Sure, they're better than McAfee but that's like trying to claim you don't stink since that dog turd next to you smells worse than you.

    6. Re:Can We Say Test our Code, anyone??? by rbrausse · · Score: 1

      Hello QA department your fired.

      nah, more like: Hello $computerguy, you're hired. we need a QA dept.

    7. Re:Can We Say Test our Code, anyone??? by Culture20 · · Score: 2

      A simple group of ~20 VMs could handle this egregious type of error. Who cares if AV X marks some specialty software with a false positive? It should at least not detect itself! Load the new sigs to the test VMs, and if they don't commit suicide after a full scan, upload the sigs to the prod download servers. At most, this costs a company ~$5,000/year for equipment and ~$40,000/year for labor. That's pocket change compared to how much the company can lose over a screw up like this.

    8. Re:Can We Say Test our Code, anyone??? by girlintraining · · Score: 4, Insightful

      That's pocket change compared to how much the company can lose over a screw up like this.

      Emphasis mine. Look, every major antivirus producer has made a similar mistake to this. Sometimes, it takes the whole operating system down with it (Symantec anyone?). Whether you agree or disagree, it's clear there are business incentives for a fast workflow process -- and as the old saying goes "Do it fast, do it right, do it cheap -- pick any two." It's obvious which ones the antivirus industry as a whole has chosen. Rather than argue over whether or not they're right, I'm pointing out why they're making those choices. Businesses aren't willing to pay a premium to avoid mistakes like this. The cost of the occasional screwup like this is less than the cost required to do all the testing and lab work that many here on slashdot seem to support.

      It's a business decision they've made, right or wrong.

      --
      #fuckbeta #iamslashdot #dicemustdie
    9. Re:Can We Say Test our Code, anyone??? by Translation+Error · · Score: 1

      Is there a better company, though? Seems like all the major antivirus vendors have had embarassing false positives like this in the past.

      Yes, but getting a false positive on your own software takes it to an entirely new level.

      --
      When someone says, "Any fool can see ..." they're usually exactly right.
    10. Re:Can We Say Test our Code, anyone??? by omnichad · · Score: 1

      Not sure. This issue hit my workplace (state university), and it only affected 2 computers in my office, and I never heard about it from outside the office. I think there were other factors that triggered this.

    11. Re:Can We Say Test our Code, anyone??? by mcgrew · · Score: 1

      You're defending mediocrity?

    12. Re:Can We Say Test our Code, anyone??? by osu-neko · · Score: 2

      The fundamental problem is that, no matter what you do, your testing environment is never a perfect replication of the live, end-customer environment. It cannot be, since it's required by virtue of being a testing environment to differ so that you can test things before they go live. What happened here is, the testing environment's method of distributing updates to test differed from live (which it must if it is to be able to test definitions that aren't live yet), and the problem didn't affect the testing environment's updater. Could this have been avoiding in this particular case? Certainly. Can you invent a system that prevents this from ever happening in any case? No, that's literally impossible to do. No testing environment that fulfills the requirement of being a testing environment can exactly replicate live, and thus it cannot possibly avoid all possible cases of behaving differently than live (since it must do so), and that could include cases where something goes wrong.

      --
      "Convictions are more dangerous enemies of truth than lies."
    13. Re:Can We Say Test our Code, anyone??? by Bobfrankly1 · · Score: 1

      Is there a better company, though? Seems like all the major antivirus vendors have had embarassing false positives like this in the past.

      Yes, but getting a false positive on your own software takes it to an entirely new level.

      Meh, that's better then then McAffe's getting a false positive on core system files...link.
      At least the computer still runs afterwards. You can look up your fix on the affected computer, and implement it, even at the amateur level.

    14. Re:Can We Say Test our Code, anyone??? by Bobfrankly1 · · Score: 1

      In no particular order. Vipre, Trend Micro WFB, and Symantec Endpoint are all good products. Everything else is a crapshoot. And stay the hell away from McAfee. That shit will eat your servers alive! (no really, blocks registry write backs from most legit software including Windows Updates)

      Symantec Endpoint? Ugh. It just eats your servers in a different way, by voraciously devouring your ram. Our enterprise environment have had a much better experience with Sophos then we ever did with Symantec's Endpoint.

    15. Re:Can We Say Test our Code, anyone??? by dabadab · · Score: 1

      Actually, avoiding these problems is not hard and it can (and should) be automatized.
      Basically every AV company maintains two sets of files: a set of known bad files that is to be found, and a set of known good files (like Windows components and, yes, your own software) and they are continously testing them against the signatures.
      Testing new signatures against the known good files is something that should be done automatically and as a prerequisite to releasing them.

      --
      Real life is overrated.
    16. Re:Can We Say Test our Code, anyone??? by TheSpoom · · Score: 1

      It's easy to demand best practices and ample safety margins: It's quite another thing to deliver it in a business environment. Most people in the industry, including the people at Sophos I'm sure, do the best they can with what they're given. It's pretty much the work creed of anyone in this industry -- few have the time and resources to do it right, they have to settle for 'good enough'.

      Sorry, I vehemently disagree. This sort of change could have automated unit tests that, off the top of my head:

      • install the patch
      • reboots the test system and/or VM (this would have caught it)
      • makes sure the system identifies any and all viruses in its database, including the new definition
      • doesn't touch a known clean system (this would also have caught it)
      • ensures that after installation all tools still work (basically any sort of regression testing whatsoever would have caught this too)

      If I was a Sophos customer, I would be investigating alternatives right now. But, once again, Linux. :^)

      --
      It's better to vote for what you want and not get it than to vote for what you don't want and get it.
      - E. Debs
    17. Re:Can We Say Test our Code, anyone??? by bloodhawk · · Score: 1

      They invented this little thing called automated testing. a product that does one thing (scans files memory and downloads for viri) is actually extremely easy to created automated regression tests and break tests for that do not require massive investments in time and money, banks of preconfigured virtual machines and a physicals require very little time or money. Nothing is free, but they seem to consider even the basics aren't important enough. Every single update should be running through a set of these tests every day, I would be shocked if they don't and what I suspect happened here is someone either screwed up the testing or some moron didn't bother to check the test results, though I would doubt they would ever tell us the truth on that.

    18. Re:Can We Say Test our Code, anyone??? by lister+king+of+smeg · · Score: 1

      not really that hard a privet network whose router / dns server / dhcp server / whatever redirects you updater to a the testing version of the update server which should be a exact mirror image of the real only difference being the definitions being tested. from the point of veiw of the test vm's nothing is different.

      --
      ---Saying gnome 3 is better than windows 8 not so much a compliment as it is damning with light praise.
    19. Re:Can We Say Test our Code, anyone??? by lister+king+of+smeg · · Score: 1

      Thats the problem though. They look to another protection provider that has/dose/will do the same thing within the same broken ecosystem rather change ecosystems. The windows ecosystem has lots of holes exploits and problems that should not of been there in the first place, which the maker has a vested interest in not fixing unless they absolute must, so they can sell you another version of it later, supposedly without those wholes (usually simply replaced with another set of them for the same reason). When what the need to do is change to a better ecosystem.

      For example; the in the linux ecosystem this does not happen. the code is viewable and editable by anyone. eveyone can see your mistakes and anyone can fix them. You have a vested interest then in having the best code possible because if you don't someone will simply fork it and leave you sans costomers see open office now replaced by libraoffice.

      or you can go the Apple route and lock people out of control of their own devices, and only allow paying developers to write for their systems and only allow them to write in a certain way, then vet the work of paying developers and only allow in what they feel like.

      both of those modals work (the second way is one i despise personally but i have to admit it works far better then the windows way, i prefer the open linux way most ofthe time though)

      --
      ---Saying gnome 3 is better than windows 8 not so much a compliment as it is damning with light praise.
    20. Re:Can We Say Test our Code, anyone??? by lister+king+of+smeg · · Score: 1

      endpoint eats shitloads of ram but the boss where I work part time as the lowly backup monkey chooses it so, I just have to grin and bare it, between complaints of slow moving computers some of which run vista still (theres a fun combo) and reinstalling the printer driver he manages to uninstall on a regular basis and retype the wifi password on his laptop he keeps screwing over somehow (both of which i have to try to simply tell him how without looking at because when i ask to see it he responds I should simply tell him how(very easy to do not able see it -sarcasim-) because "he will know how to do it next time then". which i think is the root of the problem in the first place) or tell how to fix/do something in whatever new program he randomly found or was recommended by a college/friend. at least i have finally got him to use a newer browser the the last version of Netscape navigator after most web pages refused to render an having to tell him that it has because he was using a fossilized program a couple dozen times. Unfortunately he decided that he likes IE best because thats what he was used to using at home.

      sigh {goes off to server room to bang head against wall}

      --
      ---Saying gnome 3 is better than windows 8 not so much a compliment as it is damning with light praise.
    21. Re:Can We Say Test our Code, anyone??? by Anonymous Coward · · Score: 0

      This is a classic case of not thoroughly testing code and making sure you have enough variations of test machines to ensure as little pain to clients as possible.

      If I were a customer, I would be shopping for a better company.

      I agree! I'm outraged. Now I use Linux because I can't trust MS to fix their damn OS. If you want something done right you have to do it yourself... Oh, you mean AV vendor, yeah they suck too, I guess.

    22. Re:Can We Say Test our Code, anyone??? by Anonymous Coward · · Score: 0

      Uh, no. You're a moron. If they'd have just run their OWN software through their OWN scan ONCE, they'd have found the patch. This should be the bare minimum, to ensure that your software doesn't ever flag itself as a false positive so that you can always fix it via patch/update. Sophos just showed us NO ONE should be buying their software -- They're incompetent at their core competency, and you're a fool for being their White Knight.

    23. Re:Can We Say Test our Code, anyone??? by Clsid · · Score: 1

      Don't know, Kaspersky has been rock solid for me and for the office machines.

  4. How interesting... by joaommp · · Score: 1

    ... the chicken ate the egg, after all...

  5. fedex will be happy... by Anonymous Coward · · Score: 0

    The most CDs since AOL ended its carpet bombing campaign will make them a shit ton of money.

    HA HA

  6. Re:Don't they test these things before deploying?? by Anonymous Coward · · Score: 1

    False positive. Microsoft pays off anti-virus developers so they could flag keygens, cracks, etc. as viruses.

  7. Re:Don't they test these things before deploying?? by MickyTheIdiot · · Score: 1

    malware from whom's perspective. Adobe absolutely things keygens are malware.

  8. Re:Don't they test these things before deploying?? by amicusNYCL · · Score: 1

    It makes me LOL that people still have keygens for Windows XP.

    --
    "Our two-party system is like a bowl of shit looking at itself in a mirror." - Lewis Black
  9. All 4 Macs Running Sophos are safe! by TheReverandND · · Score: 0

    That's a relief.

    1. Re:All 4 Macs Running Sophos are safe! by overmod · · Score: 1

      As one of the four...

      Yes, safe, but Sophos for Macs is free. No 'business cost' there...

  10. QA? by mschaffer · · Score: 1

    So, how much testing do they perform on their own product. I suppose they do not even know how their own "dogfood" tastes.

    1. Re:QA? by MickyTheIdiot · · Score: 2

      they're running Avast free version like everyone else.

    2. Re:QA? by budgenator · · Score: 1

      So, how much testing do they perform on their own product. I suppose they do not even know how their own "dogfood" tastes.

      Are you kidding, the bitch killed and ate her own pups! How do you test for the software equivalent of zombie Apocalypse?

      --
      Apocalypse Cancelled, Sorry, No Ticket Refunds
  11. Which just goes to show... by roc97007 · · Score: 1

    "test by eyeballing the code" has its drawbacks.

    In a perfect world, the QA manager would be updating his resume.

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
    1. Re:Which just goes to show... by localman57 · · Score: 5, Funny

      "test by eyeballing the code" has its drawbacks.

      Exactly. Sometimes code that looks useless is really pretty important. The article follow up said they removed this test from an iteration loop, since there weren't comments about what it did. Apparently the original programmers thought it obvious...

      if ( asimov_3rd_violation())
      {
      continue;
      }
      else
      {
      remove_file(filename);
      }

    2. Re:Which just goes to show... by Anonymous Coward · · Score: 0

      "test by eyeballing the code" has its drawbacks.

      Exactly. Sometimes code that looks useless is really pretty important. The article follow up said they removed this test from an iteration loop, since there weren't comments about what it did. Apparently the original programmers thought it obvious...

      if ( asimov_3rd_violation())

      {

                          continue;

      }

      else

      {

      remove_file(filename);

      }

      To be fair to the original programmers, that is fairly obvious, though perhaps only in hindsight.

    3. Re:Which just goes to show... by roc97007 · · Score: 2

      This should be obvious to any geek! What is Asimov's 3rd law? All together now: "A robot must protect its own existence as long as such protection does not conflict with the First or Second Laws."

      I've never seen the code in question, and it's obvious to me that this means "don't delete myself".

      --
      Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
    4. Re:Which just goes to show... by roc97007 · · Score: 1

      Oh, that's brilliant. The thing is, any geek would get the significance immediately. What kind of dunderhead would delete it?

      --
      Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
    5. Re:Which just goes to show... by localman57 · · Score: 3, Insightful

      Just so this whole thing doesn't spin out of control, the code is total bullshit I made up myself. Seemed better than just posting a comment about the 3rd law.

    6. Re:Which just goes to show... by omnichad · · Score: 1

      I think this was an in-development definition that wasn't meant to be deployed at all. It referenced a virus that didn't exist "shh/updater-b" and Sophos didn't even have a page for that name on their web site when it hit. It flagged anything on the system with "updater" in the path.

    7. Re:Which just goes to show... by Bobfrankly1 · · Score: 1

      I figured as much. I got definition errors in every compiler I could think to try =D.

    8. Re:Which just goes to show... by roc97007 · · Score: 1

      You got me.

      But in fairness, a product I helped develop (probably) still has the following comment embedded somewhere in the SCSI driver:

      I really hate this damned machine

      I really wish they'd sell it

      It never does just what I want

      But only what I tell it

      Waa waa waa

      Nobody ever mentioned it, so either it was never found or fellow coders thought it appropriate. Given that, a function asimov_3rd_violation() seems reasonable. Hell, I would have written one if I'd thought of it.

      --
      Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
  12. Could be worse by SJester · · Score: 1

    I once had Malwarebytes identify ATAPI.SYS as malware and remove it. That update also lasted a few hours but left lots of angry customers with expensive bricks to repair.

    1. Re:Could be worse by omnichad · · Score: 1

      There are a lot of rootkits that embed in atapi.sys. They must have just based their definition on hashes of known-good versions of atapi.sys and missed several revisions of the file.

  13. Only Windows? by guppysap13 · · Score: 1

    Strangely enough, two days ago the Sophos install I have on Mac OS also started flagging itself as a threat and disabling itself...

    Blasted it off as quickly as I could. No harm done that I can find.

  14. That's why I don't install AV software on my PC by TheLink · · Score: 0, Troll

    That's why I don't install AV software on my PC. I'm less likely to screw up than AV vendors are. Seriously. My own PCs have NEVER been infected by a virus. And yes I know how to check, and I know how to upload suspicious stuff to VirusTotal, and I know how to run browsers with different user accounts from my main account. Whereas the AV vendors make this sort of screw up every few years. So it's no point for me to slow down my computer with AV software. The sort of malware that would infect me would probably not be detected by their stuff anyway.

    BUT I do install AV software on other people's PCs. Since they do screw up more often. Despite that my sister somehow still managed to get her PC infected, and the AV software (Avira) just wouldn't detect or clean it...

    I don't put AV software on production servers either unless PHBs etc require it. In my experience if you do things right, AV software is more likely to cause you problems than a virus.

    --
    1. Re:That's why I don't install AV software on my PC by asmkm22 · · Score: 5, Funny

      That's like saying you don't use condoms because you know how to pull out.

    2. Re:That's why I don't install AV software on my PC by localman57 · · Score: 5, Funny

      My cousin used to say the same sort of thing about his know-it-all supervisor at work that was always riding him to wear safetly glasses. After he got back from disability, the guy got him a couple of tickets to Avatar in 3d, just to be an asshole.

    3. Re:That's why I don't install AV software on my PC by Anonymous Coward · · Score: 3, Insightful

      No, it's like saying you don't use condoms because you only go to bed with people you know well enough to trust them when they say they're on the pill.

    4. Re:That's why I don't install AV software on my PC by Ben4jammin · · Score: 1

      And you also know that you would need to monitor both incoming and outgoing network traffic (at the router, not the client) to make sure nothing is calling home to a command server? Because you know that there is yucky stuff out there that is NOT obvious in any way other than network traffic monitoring?

    5. Re:That's why I don't install AV software on my PC by jones_supa · · Score: 2

      I would say it's like having sex without a condom with a long-term partner who you trust not to carry diseases.

    6. Re:That's why I don't install AV software on my PC by MachineShedFred · · Score: 1

      I don't put AV software on production servers either unless PHBs etc require it. In my experience if you do things right, AV software is more likely to cause you problems than a virus.

      And you are the reason why my company gets discounted rates on payment card processing. We actually *pass* the PCI audit every year.

      --
      Slashdot still doesnâ(TM)t support Unicode after it was added to the HTML standard in 1997.
    7. Re:That's why I don't install AV software on my PC by dmmiller2k · · Score: 1

      That's like saying you don't use condoms because you know how^H^H^Hwhen to pull out.

      There, fixed that for you

      --

      "No matter how cynical you get, it is impossible to keep up." -- Lily Tomlin

    8. Re:That's why I don't install AV software on my PC by JustOK · · Score: 1

      No infections that you KNOW of.

      --
      rewriting history since 2109
    9. Re:That's why I don't install AV software on my PC by Anonymous Coward · · Score: 0

      I would say it's like having sex without a condom with a long-term partner who you trust not to carry diseases.

      Is that becuase you think she dosent have any other holes that are vunerable ??????

    10. Re:That's why I don't install AV software on my PC by TheLink · · Score: 1

      This is slashdot. A better analogy would be saying I don't use condoms because I only have sex with myself. And if I ever do have sex with someone else, I'd use a condom, or do it virtually ;).

      --
    11. Re:That's why I don't install AV software on my PC by Anonymous Coward · · Score: 0

      Sorry My bad

      Is that becuase you think She\He dosent have any other holes that are vunerable ??????

    12. Re:That's why I don't install AV software on my PC by TheLink · · Score: 2

      AV users have a very similar situation too. They have no infections that they or their AV software know of.

      You might assume the AV vendor is really good at spotting malware, but their job is like solving the halting problem, only without knowledge of the full inputs and program.

      I on the other hand prefer to "solve" the halting problem by ensuring the program actually halts no matter what happens- aka Sandboxing.

      --
    13. Re:That's why I don't install AV software on my PC by trevc · · Score: 0

      Fool.

    14. Re:That's why I don't install AV software on my PC by TheLink · · Score: 1

      What you suggest is like a HIV test. Might be a good idea once in a while, but if you need to do it regularly you're doing things wrong.

      If you've got malware calling home, you've already lost, you've already been pwned. You should also know that nowadays many things call home- Chrome, Firefox, etc.

      --
    15. Re:That's why I don't install AV software on my PC by flimflammer · · Score: 1

      You may be surprised what might be crawling around your machine right now.

    16. Re:That's why I don't install AV software on my PC by JustOK · · Score: 1

      Point is, with or without AV protection, you can never know fer shure.

      --
      rewriting history since 2109
    17. Re:That's why I don't install AV software on my PC by TheLink · · Score: 1

      Why would I? My browser runs as a more restricted account than my main user account, I don't use Adobe's PDF reader. If I'm hit by drive-by malware that is sophisticated enough to use a privilege escalation exploit, the malware author is likely to know how to use virustotal etc and make sure his malware passes all AV checks. So AV software wouldn't save me either.

      They are unlikely to bother with my sort of config since they can already make money from the masses of people who need AV software, or from Governments asking them to get specific targets.

      --
    18. Re:That's why I don't install AV software on my PC by Anonymous Coward · · Score: 0

      If the malware is so stealthy that it does nothing detectable for so many years, I'd prefer to have it than AV which definitely will slow things down, and every few years cause big problems as per the story.

    19. Re:That's why I don't install AV software on my PC by ethanms · · Score: 1

      No, it's more like saying he know how to evaluate (and trust) his sexual partners before engaging in sex, and those that he doesn't trust or can't be sure of, he brings to the clinic to get tested first...

    20. Re:That's why I don't install AV software on my PC by Bobfrankly1 · · Score: 1

      That's why I don't install AV software on my PC. I'm less likely to screw up than AV vendors are. Seriously. My own PCs have NEVER been infected by a virus. And yes I know how to check, and I know how to upload suspicious stuff to VirusTotal, and I know how to run browsers with different user accounts from my main account. Whereas the AV vendors make this sort of screw up every few years. So it's no point for me to slow down my computer with AV software. The sort of malware that would infect me would probably not be detected by their stuff anyway.

      Do you use windows?
      Is your computer connected to the internet?
      If your answer to both these questions is "yes", congratulations! You just invalidated your whole argument. Your own PCs have never been infected by a virus that you could detect. Looking at all the the analogies that others have tried to come up with, I find it fitting to state that taking a windows PC on the internet without A/V, is akin to sharing a bath with all the patients in an infectious disease ward. You're not going to come out clean. Any claim to the contrary is the height of stupidity.

      On the other hand, if you aren't using windows, or aren't using the internet, then your experience is a blip among the masses, and not a far-fetched one.

    21. Re:That's why I don't install AV software on my PC by Ben4jammin · · Score: 1

      Well yes, I understand that there are legitimate programs calling home as well.
      My point being that there are enough exploits (IE, Adobe, Java based to name a few) that are drive by that it would be easy to end up with something and not even realize it. And then it is calling home, and you are pwned. And it is possible the only indication you would have would be anamalous network traffic. And while it is certainly true that it could go undetected by AV products, they do increase your chances of knowing something happened.

      And on a side note, is it just me or has something similar to this level of screw up happened to just about every major AV vendor at this point?

    22. Re:That's why I don't install AV software on my PC by Ben4jammin · · Score: 1

      What you say is true, and your config certainly reduces the chances of being infrected. But the point that I am trying to make is that doesn't mean your PCs have NEVER been infected as you claimed in your original post. There is no way for you to know that solely on the basis of the preventative measures you mentioned.
      And I don't mean to belabor the point, I have just always found it to be an interesting claim when someone says their PCs have never been infected but mention nothing of how they know...which would have to include client and network traffic analysis information. You cannot even make this claim with AV since as you point out there is malware that can pass AV checks.

    23. Re:That's why I don't install AV software on my PC by lister+king+of+smeg · · Score: 1

      that is why god invented live cd's, virtual machines, and secure os's/browsers

      --
      ---Saying gnome 3 is better than windows 8 not so much a compliment as it is damning with light praise.
    24. Re:That's why I don't install AV software on my PC by Anonymous Coward · · Score: 0

      Like his sister... :)

      Agreed!

    25. Re:That's why I don't install AV software on my PC by TheLink · · Score: 1

      If my browser is pwned by a drive by, the malware would still be running under a different account from my main account. It wouldn't be running using the same account as my financial browser account either.

      The malware might be able to get my slashdot or facebook password, big deal. It can call home, but unless it uses a privilege escalation exploit it doesn't have access to the rest of my system and data. It can send spam or do a DDoS, but if it sends enough traffic or uses too much CPU/mem, I'm going to notice even if I don't sniff my network traffic.

      And yes, most of the major AV vendors have done a similar screw up, hence that's why I think they are a bigger danger to me, and their stuff definitely slows things down.

      --
    26. Re:That's why I don't install AV software on my PC by Anonymous Coward · · Score: 0

      Not everyone uses the internet the way you do.

      There's stuff called firewalls- they can stop the inbound connections. So that means the problem is now limited to the outbound connections. If you have those under control you're ok. And there are definitely ways to use a web browser safely without installing AV on your windows machine.

      If you're very paranoid you could use a virtual machine for browsing - if you have enough RAM it won't even slow your PC down as much as AV software will. In fact they could prevent your PC being slowed down by restricting the amount of memory the browser uses to the size of the VM. Many browsers seem to think it's fine to use up as much RAM as they can just to speed browsing up, more than a gig even.

      There are ways to set things up securely and still not slow things down as much as AV does.

  15. FINALLY by chill · · Score: 1

    An honest scan report from a major anti-virus vendor. Was it flagged as spyware/advertising trojan?

    --
    Learning HOW to think is more important than learning WHAT to think.
  16. Tautologies are fun by dkleinsc · · Score: 4, Funny

    Obviously, once this change had gone in, Sophos was correct to identify itself as malicious.

    --
    I am officially gone from /. Long live http://www.soylentnews.com/
  17. Re:Don't they test these things before deploying?? by jamstar7 · · Score: 2

    Considering all the people I know that still want to stay with XP no matter what, it doesn't surprise me at all.

    --
    Understanding the scope of the problem is the first step on the path to true panic.
  18. software leukemia! by scharkalvin · · Score: 2

    Let's see this isn't a virus, it's kinda like software leukemia or a software autoimmune disease.

    1. Re:software leukemia! by idontgno · · Score: 2, Funny

      It's not software lupus. It's never software lupus.

      --
      Welcome to the Panopticon. Used to be a prison, now it's your home.
    2. Re:software leukemia! by gstoddart · · Score: 1

      It's not software lupus. It's never software lupus.

      +1 House reference

      --
      Lost at C:>. Found at C.
    3. Re:software leukemia! by Anonymous Coward · · Score: 0

      The way it spead through our systems it was more like anaphylactic shock

    4. Re:software leukemia! by omnichad · · Score: 1

      -1 Explaining a joke

    5. Re:software leukemia! by Hatta · · Score: 1

      It's electro-gonorrhea, the noisy killer.

      --
      Give me Classic Slashdot or give me death!
    6. Re:software leukemia! by Anonymous Coward · · Score: 0

      1 Anonymous Cowards replied.

    7. Re:software leukemia! by Anonymous Coward · · Score: 0

      -1 being a male-specific appendage
      I, for one, appreciate being reminded what a reference is from (or getting it explained when I've never heard it before).

  19. In other news... by MachineShedFred · · Score: 3, Funny

    The detection rate for Sophos's malware engine inched closer to 100%.

    --
    Slashdot still doesnâ(TM)t support Unicode after it was added to the HTML standard in 1997.
  20. Own Goal by Nom+du+Keyboard · · Score: 1

    A definite Own Goal. This gaffe is one that will be repeated for years to come, if not decades.

    --
    "It's the height of ridiculousness to say for those 9 lines you get hundreds of millions."
  21. It was a fun ride. by Anonymous Coward · · Score: 0

    Been with Sophos for 3 years and this is the first issue we've had. Prior with Symantec we were constantly having it mess with critical systems, delete itself, etc.
    To Sophos' credit it was only 3 hours before they'd posted fixes on their google plus. Strangely not yet integrated with the formal KB.

    What worked was variant on:
    1. Delete agen-xuv.ide from C:\Program Files\Sophos\Sophos Anti-Virus\ [C:\Program Files (x86)\Sophos\Sophos Anti-Virus\]
    2. Restart the 'Sophos Anti-Virus Service'
    3. Update SUM via the Sophos Enterprise Console

  22. Had this issue yesterday by asmkm22 · · Score: 1

    It was more funny than anything, explaining to my clients what happened. To their credit, Sophos released a patch within, I think, about 30 minutes. All in all, it wasn't that big of a deal to fix the 80 or so computers I manage since you just disable autoupdate and remove all of the false positives out of quarantine. Worst case scenario is you remotely uninstall a bunch of clients and redeploy through the Control Center.

    1. Re:Had this issue yesterday by Anonymous Coward · · Score: 0

      I wish i only had 80 I'm looking at 4583 installs according to the console.

      And since the auto-updater is broken they will need to be handled 'by hand'

    2. Re:Had this issue yesterday by lymang · · Score: 1

      Oh man. See, this is what I was referring to in my post below. I don't envy you. That was the scale of users I dealth with in my last job - about 5K give or take, and it gave me the night terrors imagining this scenario. Especially since most of them were remote. Even if you have another system in place, like some ESD delivery system (whether it's microsoft, or whatever) you still have a lot of work cut out for you prepping a patch to send out to that many users and then trying to get compliance from them.

      --
      Meh.
    3. Re:Had this issue yesterday by Anonymous Coward · · Score: 0

      Closer to 3 hours, not 30 minutes.

    4. Re:Had this issue yesterday by Anonymous Coward · · Score: 0

      Your UM is broken? Delete the bad IDE, disable on-access scan enterprise wide, and stop/restart all Sophos services on the Enterprise server.
      Pull down new definitions in the Update console - go to your Groups/Profiles and "Update now."

      I think I set the auto-update interval to max while doing this...

    5. Re:Had this issue yesterday by omnichad · · Score: 1

      Seems that on a Windows Active Directory network, isn't this something an admin can script to run on all the computers at once? Or am I vastly overestimating their management capabilities.

    6. Re:Had this issue yesterday by asmkm22 · · Score: 1

      More or less, yeah. If that admin's 5k computers are all poorly managed in the first place, with crappy group polices, then he's in for a hell of a time. Hopefully someone in charge of 5k computers has enough foresight to prevent having to manually add or remove programs from each computer though.

    7. Re:Had this issue yesterday by Bobfrankly1 · · Score: 1

      Seems that on a Windows Active Directory network, isn't this something an admin can script to run on all the computers at once? Or am I vastly overestimating their management capabilities.

      If not resolvable from the Sophos console, our Sophos admin resolves these type of things with PStools. Active directory provides the list and the credentials.

  23. McAfee by onyxruby · · Score: 1

    As memory serves McAfee did this about 8-10 years ago with an update. It's a sign of poor release management and a failure to follow best practices. If they fail to follow best practices for something like this that is high visibility and customer facing, imagine what they look inside the company.

    Time to start bringing your business elsewhere.

    1. Re:McAfee by RR · · Score: 1

      As memory serves McAfee did this about 8-10 years ago with an update.

      Try 2 years ago. Months later, Intel announced that they were acquiring McAfee.

      --
      Have a nice time.
  24. There needs to be an award for this by phrackwulf · · Score: 4, Interesting

    Every year, we need to go down the list of software makers who have managed to totally Bork their users. The Meltdown awards. Just to distinguish between the companies that handle it well and the companies that are incompetent.

    --
    What would Richard Feynman do, if he were here right now? He'd do some math and he'd follow through!
    1. Re:There needs to be an award for this by SandyBrownBPK · · Score: 2

      YESSIR! the Slashdot Meltdown/Brick award! Let's do it!

    2. Re:There needs to be an award for this by Anonymous Coward · · Score: 0

      We could invent a metric for determining how poorly it was handled. Get more points, the more you lie to customers, lose information, fail on SLA's. The measurement may be a little subjective, so maybe determined by some voting system, needs a minimum number of votes to count towards the "Meltdown Award"? The company with the most points, WINS! They win, at failing, kind of like a Darwin Award, but for corporations.

      On a scale of 1 to 10, 10 meaning you are removing as we speak from all machines you administer, to 1, momentary hiccup, admitted mistake by company, quickly fixed, happy with their handling of the event.

      There's always going to be gaffes, "events", mistakes, etc. What really matters is the company learning from their mistakes, and working hard to fix things for those affected.

      Look at ArenaNet - they actually STOPPED sales of their product, when they determined they needed to spend more resources supporting their current customers. That my friends is what customer service means. Caring about those that already bought your product. Shame that is such a shocking thing to do, really.

    3. Re:There needs to be an award for this by Anonymous Coward · · Score: 0

      But enough about the Digg (your own grave) awards

  25. it happens by Anonymous Coward · · Score: 0

    Same thing happened to McAfee and Symantec in years past... it happens I guess :p

  26. Re:Don't they test these things before deploying?? by denisbergeron · · Score: 1

    I'm at work actually, and use XP, you insensitive crow !

    --
    Ceci n'est pas une Signature !
  27. Operationsystemic lupus sophosus by K.+S.+Kyosuke · · Score: 1

    These autoimmune diseases ain't a whole lot of fun. I'd prescribe some computosteroids and avoiding sunlight. Just stay in the basement.

    --
    Ezekiel 23:20
    1. Re:Operationsystemic lupus sophosus by Bobfrankly1 · · Score: 1

      These autoimmune diseases ain't a whole lot of fun. I'd prescribe some computosteroids and avoiding sunlight. Just stay in the basement.

      You mean the turbo button? Haven't seen one of those since my 386!

  28. Nobody expects the Spanish Inquisition by Mister+Whirly · · Score: 1

    "It's a trap!"

    Perfect attack vector for a real infection - as part of the AV suite. Talk about stealthy.

    --
    "But this one goes to 11!"
  29. Le me get this straight... by rstanley · · Score: 0

    The problem ONLY affects the VERY O/S that it needs to protect the most??? ;^) How many MILLIONS of different malware instances are out the in the wild??? I'll stick to Linux! ;^)

    Measure twice, cut once!

    AND

    Test, Test, then TEST!!!

    1. Re:Le me get this straight... by mcgrew · · Score: 2

      Measure twice, cut once!

      That's the old, craftsmanship way. These days, especially with software, it's measure with a micrometer, mark with chalk, cut with an axe.

  30. Re:Don't they test these things before deploying?? by Anonymous Coward · · Score: 1

    And that goes to show precisely why you should always use free AV instead of commercial AV.

  31. Re:Don't they test these things before deploying?? by amicusNYCL · · Score: 1

    Considering all the people I know that still want to stay with XP no matter what, it doesn't surprise me at all.

    I was like that until I realized that Windows 7 is a very good OS. And, as a gamer, I also prefer DirectX 10 over 9.

    --
    "Our two-party system is like a bowl of shit looking at itself in a mirror." - Lewis Black
  32. Malware makers take note! by erroneus · · Score: 4, Interesting

    Wanna cause problems? Add code from the various AV vendors...

    1. Re:Malware makers take note! by Anonymous Coward · · Score: 0

      Shut up stooge.

    2. Re:Malware makers take note! by macbeth66 · · Score: 1

      Stooge? How so? He should be commended for pointing out yet another possible threat.

  33. Re:Don't they test these things before deploying?? by Githaron · · Score: 1

    What will those people do when Microsoft ends support in less than 2 years.

  34. They're not the first AV vendor to do this. by nuckfuts · · Score: 1

    Avira had a similar problem last year.

  35. Quarantine the doctor. by TheSwift · · Score: 1

    You might as well lock yourself in a jail cell and throw away the keys.

    --
    "With patience a ruler may be persuaded, and a soft tongue will break a bone."
  36. Identifies itself as malware? by Anonymous Coward · · Score: 0

    Well to be fair it is a bit of dodgy code.

  37. So it failed twice... by macbeth66 · · Score: 1

    First for calling itself out. And then again for NOTcalling Windows out.

    So it goes...

  38. Here's more than AVIRA... apk by Anonymous Coward · · Score: 0, Interesting

    McAfee:

    http://tech.slashdot.org/article.pl?sid=10/04/21/1735211

    Symantec/Norton:

    http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9019958

    ODDLY ENOUGH?

    SOPHOS (vs. Google Analytics)

    http://www.google.com/search?hl=en&source=hp&q=%22Sophos%22+and+%22Google+Analytics%22&btnG=Google+Search&gbv=1

    APK

    P.S.=> And I can & DID point out a LOT MORE, & it's happened to myself in wares I wrote, and those of VERY NOTABLE FOLKS in this industry (Nir Sofer of Nirsoft, as well as Dr. Mark Russinovich of Microsoft -> http://tech.slashdot.org/comments.pl?sid=3132237&cid=41401485 which some dork downmodded & ran... )

    ... apk

  39. Re:Don't they test these things before deploying?? by Culture20 · · Score: 1

    What will those people [Windows XP lovers] do when Microsoft ends support in less than 2 years.

    Be smugly satisfied that they eeked every ounce of use from their software while simultaneously feeling dirty for having to buy Windows 9.

  40. Re:Don't they test these things before deploying?? by tlhIngan · · Score: 0

    In other news, I have a Windows XP keygen that is absolutely not malware, which gets flagged as malware by every virus scanner I've tried except ClamAV. That makes me LOL.

    Most keygens don't contain malware, but they contain wrappers that are downloaders for malware. Perhaps your virus scanners are picking up the fact that they're wrapped?

    I've seen plenty of wrapped keygens that work completely normally - the wrapper starts first and silently downloads the malware in the background while the original keygen works normally. (They detect the downloader). The download is necessary in order to download the latest stuff that won't be detected.

    And modern malware these days don't require admin priviledges - they'll take it if they can get it, but if it'll trigger a UAC or admin dialog, they'll disable that part of the functionality. Turns out that for being part of a botnet, you don't need admin (opening ports and incoming/outgoing connections are user available, as are writing files and starting up from the user's profile).

    Have the malware be split into a ping and pong runtimes that monitor each other and they'd be very difficult to kill.

    For keygens, I run them in an isolated VM instance and roll back the disk files after I'm done using them. You can never be too sure.

  41. Re:Best you've got = UNJUSTIFIABLE downmods? by DaWhilly · · Score: 0

    I've a sudden desire to downmod your response... if only I had access.... which, now, I never will since I would abuse my power for evil purposes..

  42. Don't hate me for laughing by lymang · · Score: 1

    Am I a bad person for laughing at this? Probably.

    On a more serious note: this is the worst nightmare for anyone who has to manage a mobile/remote workforce (or in this case, a large remote customer-base). The idea that some code could break the ability to for a system that depends on communication to communicate is why there is such a thing as a development environment in many corporations where MS updates, AV updates, etc. are tested NOT on the production network. Of course, many corporations have had to cut back, and due to budgetary restrictions many companyies have effectively outsourced their testing to the vendors releasing the updates, depending on the vendor to test and not release some ridiculous update that (for instance) pushes out a firewall rule that stops the system from communicating, or as in this case, an update that nukes the AV software itself, and the ability for the AV software to repair itself by auto-updating. I do NOT envy any IT managers who are at a corporation using Sophos who let their users auto-update and don't do as I previously mentioned (i.e. test the updates/definitions). Ouch.

    And now back to laughing.

    --
    Meh.
  43. Re:Don't they test these things before deploying?? by Anonymous Coward · · Score: 0
    Keygens are fraudware though. If you're licensed to use a product, then you need a key. On a Windows PC it is printed on the PC. If you use volume licensing then you have your own key you can use.

    Most corporations don't want to have software about that is basically used to break the law. Detecting keygens as malware is an excellent idea.

  44. Re:Don't they test these things before deploying?? by trevc · · Score: 0

    It makes me LOL that people still have keygens for Windows XP.

    It makes me LOL that people use LOL on Slashdot.

  45. How to Fix by Anonymous Coward · · Score: 1

    As one of the techs trying to correct this, here's what I got to work:
    1. Open the endpoint controls
    2. Disable the on-access scanning
    3. Clear the false detections
    4. Manually launch ALMon.exe
    5. Update and then re-enable the on-access scanning

    1. Re:How to Fix by SimplexBang · · Score: 2

      Using the identification of the client logmails : - I remotely stopped the Sophos Av service and auto update service - removed agen-xuv.ide - copied the full autoupdate folder contents to the remote pc - restarted both services After a few pcees I wrote a batch script to handle all clients Got it done after 5 hours work

      --
      Avoid your fears , or wonder at the past
  46. Windows AV programs are malware by dskoll · · Score: 3, Interesting

    Just think about it. The average Windows AV program runs with sufficient privilege to wreck your system by altering or removing arbitrary files. And it gets fed multiple updates per day created by teams of workers working in a hugely stressful situation: When a new virus appears, you've got to get those signatures out NOW.

    I'm amazed people don't see this risks in this.

    1. Re:Windows AV programs are malware by Bobfrankly1 · · Score: 1

      Just think about it. The average Windows AV program runs with sufficient privilege to wreck your system by altering or removing arbitrary files. And it gets fed multiple updates per day created by teams of workers working in a hugely stressful situation: When a new virus appears, you've got to get those signatures out NOW.

      I'm amazed people don't see this risks in this.

      There are risks either way. Do you take the risk with the company paid to help you? Or the risk with random dude out to clean you out?

    2. Re:Windows AV programs are malware by dskoll · · Score: 1

      Do you take the risk with the company paid to help you? Or the risk with random dude out to clean you out?

      Neither. I don't run Windows AV software and I don't run Windows.

    3. Re:Windows AV programs are malware by Bobfrankly1 · · Score: 2

      Do you take the risk with the company paid to help you? Or the risk with random dude out to clean you out?

      Neither. I don't run Windows AV software and I don't run Windows.

      Ah. You take the other risks that I missed. Gotcha.

    4. Re:Windows AV programs are malware by Anonymous Coward · · Score: 0

      In the end they both clean you out. Do you take it slow or fast?

    5. Re:Windows AV programs are malware by dskoll · · Score: 1

      Ah. You take the other risks that I missed. Gotcha.

      Those would be .... ?

      I run Linux everywhere. Sure, there are holes in Linux and in Linux applications just like everything else, but I don't think there are any actual Linux viruses in the wild, nor is there much money to be made developing Linux viruses. Of much more concern to me are cross-platform things like Java, Flash and Adobe Acrobat bugs... and even those often have system-specific exploits that are much more likely to target Windows.

    6. Re:Windows AV programs are malware by Bobfrankly1 · · Score: 1

      Ah. You take the other risks that I missed. Gotcha.

      Those would be .... ?

      I run Linux everywhere. Sure, there are holes in Linux and in Linux applications just like everything else, but I don't think there are any actual Linux viruses in the wild, nor is there much money to be made developing Linux viruses. Of much more concern to me are cross-platform things like Java, Flash and Adobe Acrobat bugs... and even those often have system-specific exploits that are much more likely to target Windows.

      In terms of Linux hats, I wear a fez =D (not much skill, but enough to get around). Your path is much less risky, but my point is that regardless of what you do, you take a risk. Often, the greater risk with Linux servers is inept sysadmins setting them up (and there are many of these) and leaving gaping holes open for even the inept blackhat.

      To clarify: I'm not accusing you of belonging to this group.

    7. Re:Windows AV programs are malware by Bobfrankly1 · · Score: 1

      In the end they both clean you out. Do you take it slow or fast?

      Only if your business model isn't bringing in money every month. A/V can be planned for. Random Dude will take you for everything you've got with little to no warning. That can really hurt a business, and if done at the wrong time it can severely impact a business' plan, short-term or long.

  47. If this was someone else's product.. by Anonymous Coward · · Score: 0

    If this wasn't their own product, my experience with AV companies suggests that you'd be SOL trying to get them to remove the flag. Once an AV product falsely flags your software, you will quickly find that most AV companies dispute process is horrendous, and you generally do better to simply let your affected users complain to them about it. Worse, they often share definitions so unless a false positive is contained quickly it can spread among vendors. It turns out for legal reasons virtually no AV company will advise you why your product is being flagged or suggest how to remedy the situation, and some AV vendors can categorize perfectly legitimate software as "potentially unwanted" on a whim, showing notices to end users that look almost indistinguishable from their virus notifications.

    AV as an industry is so terribly unregulated that after years of dealing with their false-positive BS, even though Sophos has a better reputation than many, I can only feel like they got what they deserved when things like this happen.

  48. NOW read the post above by Anonymous Coward · · Score: 0

    its NOW offical today is the day of stupid , POST your stupid.....

  49. Got bit by Anonymous Coward · · Score: 0

    Got bit by this yesterday on the xp laptop provided by the PHB. It quarantined a couple of things I don't use or care about. Still, not at all cool of Sophos.

  50. Re:Don't they test these things before deploying?? by flimflammer · · Score: 1

    Why in gods name do you attribute this only to Microsoft? It's standard practice because the source of these aren't trustworthy and they're moderately easy to detect. I doubt Microsoft gives two shits if you download a keygen for a video game, yet they will pretty much all be detected by such AV software, generally even free software not theoretically bound by corporate purse strings.

  51. Re:Don't they test these things before deploying?? by Anonymous Coward · · Score: 0

    Thanks Captain Obvious!

  52. Re:Don't they test these things before deploying?? by ThatsMyNick · · Score: 1

    Be happy that they dont have endure Patch Tuesday any longer.

  53. Re:Don't they test these things before deploying?? by Fwipp · · Score: 1

    "For keygens, I run them in an isolated VM instance and roll back the disk files after I'm done using them. You can never be too sure."
    Or you could, I dunno, not use keygens?
    (I'm sure I'll hear a rejoinder about old software that you've lost the key for, but we all know what people are really using them for).

  54. Re:Don't they test these things before deploying?? by Anonymous Coward · · Score: 0

    OP here. I run it in WINE just to be safe and it works. Same sort of deal.

    Plus, I don't have any ethical objection to this.. I've had more legit copies of Win XP than I currently use. Optical disks and keys just get lost/destroyed over time and this is the easiest workaround.

  55. Re:Don't they test these things before deploying?? by Medievalist · · Score: 1

    And, as a gamer, I also prefer DirectX 10 over 9.

    Indeed. Most people also prefer a pie in the face over a punch in the jaw.

  56. We were affected by Espectr0 · · Score: 1

    We are currently considering switching AV vendors from Kaspersky (our license renewal is coming soon). So the boss contacted Sophos and they sent a guy yesterday to install a demo and got hit with this bug.

    Needless to say the guy was pretty embarrassed.

    I like ESET nod32 myself, but it seems that the administrative console is not as good as Kaspersky (K's allows to deploy software, turn off machines, send messages to users and lots of other non-AV stuff we actually need)

  57. Our software got hit by this too by PoopMonkey · · Score: 1

    It really appears they were just flagging anything that had Update in the path anywhere. One of our customers reported this to us. Three of our applications have Update in the file name, so they were flagged, as was their own updater. When I was looking up information about this, I found on the forums that in addition to their own software, they also quarantined, Adobe, Google, and a couple other apps that had update in the name. It isn't even based on JUST the filename. Anywhere in the path caused it to happen.

    Like others said, how this could've even made it out of the lab is beyond me.

    1. Re:Our software got hit by this too by SimplexBang · · Score: 1

      yes , thats what it did , I saw it flagging Nokia PC Suite update dll's , Adobeupdate.dll , Googleupdate.exe , Flashupdate.dll etc. As if they let a wildcard slip

      --
      Avoid your fears , or wonder at the past
    2. Re:Our software got hit by this too by omnichad · · Score: 1

      Yep. I got hit by it, and it took down Google Updater, Java Updater, and its own auto-update. Worst part is that it kept trying to relaunch the Sophos updater over and over again, prompting even more pop-up notices.

      Weird thing here is that only 2 people I know were affected including me. Nobody else in this office was affected. My wife works on another campus (state university), and nobody in her office was hit.

  58. Re:To the NEW OWNERS of /. (dice.com, iirc)... apk by Anonymous Coward · · Score: 0

    That got modded down quick. Must have scared the trolls.

  59. Re:Don't they test these things before deploying?? by Billly+Gates · · Score: 1

    Try avast!? There is a free registration after 30 days which is annoying but it is free forever for basic protection. I stopped using MSE for that reason. Also unless my knowledge is outdated ClamAV is not really an anti virus package!

    Just a scanner with no protection from naughty javascripts or from buffer overflows in flash files. Noscript works most of the time but I have encountered infected ads before that Avast halted.

  60. Re:Don't they test these things before deploying?? by bandy · · Score: 1

    Android rootkits, too, have been flagged (on windows) for a long time because "it's malware from a software/hardware manufacturer's point of view".

    --
    "You might as well get your son a ticket to hell as give him a five string banjo." -unknown minister
  61. Re:Don't they test these things before deploying?? by Anonymous Coward · · Score: 0

    Windows xp was awesome. I told myself I'd never say goodbye.

    Now I use 7 and I am very happy with it. :) Superb work by the way Redmond, I salute you.

    Now, Sophos on the other hand, cost me a lot of time today. Thanks very much for the testing fail. Won't take many incidents like that to lose you customers. I'll give you this one though...

  62. apk = malware writer by Anonymous Coward · · Score: 0

    fag , the shit code u write is malware

    get over the butthurt , fag

    1. Re:apk = malware writer by Anonymous Coward · · Score: 0

      He proved differently troll vs 7 antivirus makers http://tech.slashdot.org/comments.pl?sid=3132237&cid=41401485 and quit projecting your homosexuality issues too.

  63. Detected as the Shh by Anonymous Coward · · Score: 0

    it virus.

  64. Re:Don't they test these things before deploying?? by Billly+Gates · · Score: 1

    Anything from the internet is untrustworthy unless signed. Should those be marked as malware attacks and blocked too?

    Someone stole my Office CD so I had to download a copy of the net and use a fakeKMS. It is perfectly legit as in Trojan and root-kit free but only Avast will not flag it as malware. It is very annoying.

    I smell a rat here and would not be surprised if MS had a role in it. As a result I no longer use Microsoft Security Essentials. Ms security team is quite good and just as big as Symantec's. I am sure they share information with each other and if MS flags one keygen they share it by contract. Yes, MS has a vested interest to cut down on piracy as they sell software.

  65. Re:Don't they test these things before deploying?? by mcgrew · · Score: 1

    Well, there are guys like me: I have a tower running kubuntu, a notebook running W7, and an old Dell someone gave me that I repaired, including XP install disks. I want to use that box to sample LPs and cassettes and burn them to CD. EAC won't run on Linux or on any machine without an optical drive, and Audacity simply lacks the features I need. My only choices are XP on the old junker or buy a brand new computer, or build one from new parts and buy W7.

    Nope, XP has to stay until they port EAC to Linux or the computer fairy buys me a new computer. You expect grandma, who's had her computer for ten years and only uses it for surfing and email, to spend a couple hundred bucks just to keep your spam box empty? Even the price of W7 is way too much, even if that old computer could run W7. As long as there are XP computers still useable, Microsoft should support it. It's their buggy code and bad design, after all.

  66. This is the stuff of nightmares by proca · · Score: 1

    I can't imagine a more horrible day at work than the one they're having.

  67. Re:Don't they test these things before deploying?? by Billly+Gates · · Score: 1

    It makes me LOL that people still have keygens for Windows XP.

    XP is great to run in a VM for testing IT stuff or IE 6 or 7 if you are a web developer. It uses just 384 megs of ram which means I can run several instances with it and a virtualized server as well to test scripts or do training/learning.

    As a main OS? Yeah, that would suck. I would need 16 gbs of Ram MIN on my desktop to virtualize 4 servers and 2 clients with Server 2012, Exchange 2013, IIS 8, and Windows 7 clients. I will probably upgrade soon as XP is going to be depreciated next year.

  68. No, my wares STOP malware (proof inside) by Anonymous Coward · · Score: 0

    You're welcome to disprove ANY of the facts I list about it below OR what I wrote here on "false positives" happening NOT ONLY TO MYSELF, but other notables in the industry, here -> http://tech.slashdot.org/comments.pl?sid=3132237&cid=41401485 :

    Here we go!

    IF you don't want to be tracked, & to get your speed/bandwidth back you paid for (as well as electricity, CPU cycles, RAM, & other forms of I/O as well), better "layered-security"/"defense-in-depth", reliability (vs. DNS poisoning redirection OR being "downed"), & even anonymity (to an extent vs. DNS request logs) + being able to "blow by" what you may feel are unjust blocks (in DNSBL's) & more...

    ---

    APK Hosts File Engine 5.0++ 32-bit & 64-bit:

    http://start64.com/index.php?option=com_content&view=article&id=5851:apk-hosts-file-engine-64bit-version&catid=26:64bit-security-software&Itemid=74

    ---

    Custom hosts files gain me the following benefits (A short summary of where custom hosts files can be extremely useful):

    ---

    1.) Blocking out malware/malscripted sites

    2.) Blocking out Known sites-servers/hosts-domains that are known to serve up malware

    3.) Blocking out Bogus DNS servers malware makers use

    4.) Blocking out Botnet C&C servers

    5.) Blocking out Bogus adbanners that are full of malicious script content

    6.) Getting you back speed/bandwidth you paid for by blocking out adbanners + hardcoding in your favorite sites (faster than remote DNS server resolution)

    7.) Added reliability (vs. downed or misdirect/poisoned DNS servers).

    8.) Added "anonymity" (to an extent, vs. DNS request logs)

    9.) The ability to bypass DNSBL's (DNS block lists you may not agree with).

    10.) Blocking out TRACKERS

    11.) More screen "real estate" (since no more adbanners appear onscreen eating up CPU, Memory, & other forms of I/O too - bonus!)

    12.) Truly UNIVERSAL PROTECTION (since any OS, even on smartphones, usually has a BSD drived IP stack).

    13.) Faster & MORE EFFICIENT operation vs. browser plugins (which "layer on" ontop of Ring 3/RPL 3/usermode browsers - whereas the hosts file operates @ the Ring 0/RPL 0/Kernelmode of operation (far faster) as a filter for the IP stack itself...)

    14.) Custom hosts files work on ANY & ALL webbound apps (browser plugins do not).

    15.) Custom hosts files offer a better, faster, more efficient way, & safer way to surf the web & are COMPLETELY controlled by the end-user of them.

    ---

    * There you go... & above all else IF you choose to try it for the enumerated list of benefits I extolled above?

    Enjoy the program!

    APK

    P.S.=> Of course, THIS is NOT going to "go well" with 3 types of people out there online, profiting by advertising & nefarious exploits + more @ YOUR expense as the consumer:

    ---

    A.) Malware makers & the like (botnet masters, etc./et al)

    B.) ADVERTISERS - the TRULY offended ones, as it is their "lifeblood" in psychological attack galore, tracking, & more, etc.!

    C.) Possibly webmasters (who profit by ad banners, but fail to realize that those SAME adbanners suck away the users' bandwidth/speed, electricity, CPU cycles, RAM, & other forms of I/O they PAY FOR, plus, adbanners DO get infested with malicious code, & if anyone wants many "examples thereof" from the past near-decade now? Ask!)

    ---

    Lastly/Again:

    DEAREST AC TROLL COWARD:

    When you can manage to DISPROVE MY CLAIMS about this app, in the above list of facts as to what custom hosts files can benefit users of them in?

    THAT is the day the clock strikes 13 (clock with hands that is & NOT military time) & on the "12th of never"...

    ... apk

    1. Re:No, my wares STOP malware (proof inside) by Ash-Fox · · Score: 1

      tl;dr

      --
      Change is certain; progress is not obligatory.
  69. Could be worse. by ericloewe · · Score: 1

    BitDefender once did the awesome feat of quarantining every. single. file. They even rolled out the update to all x64 Vista and 7 machines (possibly XP, too).

    Thanks goodness for backups.

  70. Ash-Fox = "Run, Forrest: RUN!!!", lol... apk by Anonymous Coward · · Score: 0

    Still running from disproving THESE facts I see, Ash-Fox -> http://linux.slashdot.org/comments.pl?sid=3110069&cid=41346029

    ?

    * Absolutely... lol!

    APK

    P.S.=> I have to say, it MUST be a truly PITIFUL EXISTENCE on YOUR PART, doing nothing more than off-topic trolling, & running, "Ash-Fox", lol...

    ... apk I see, Ash-Fox -

    1. Re:Ash-Fox = "Run, Forrest: RUN!!!", lol... apk by Ash-Fox · · Score: 1

      Still running from disproving THESE facts

      Still tl;dr post.

      --
      Change is certain; progress is not obligatory.
  71. Re:Don't they test these things before deploying?? by firex726 · · Score: 1

    Pirated XP is still pretty common in much of the developing world.

  72. To DICE (new owners of /.)... apk by Anonymous Coward · · Score: 0

    The 1 problem with /.'s "so-called 'moderation system'" is this:

    ---

    It is currently ALMOST IMPOSSIBLE to confront a bogus downmodding detractor so they abuse the "so-called 'moderation system'" here in applying UNJUSTIFIABLE DOWNMODERATIONS

    As they have to MY posts that contained facts in them here:

    http://tech.slashdot.org/comments.pl?sid=3132237&cid=41401485

    http://tech.slashdot.org/comments.pl?sid=3132237&cid=41401751

    http://tech.slashdot.org/comments.pl?sid=3132237&cid=41402209

    http://tech.slashdot.org/comments.pl?sid=3132237&cid=41402379

    ---

    * DO US ALL A FAVOR, DICE (look @ it this way - it'll make for a LOT MORE VIEWS, since most folks would be willing to confront a bogus detractor that "hit & run downmods" provided their post was indeed, verifiable fact, as mine were):

    CHANGE IT, dice!!! Nobody LIKES coming to a shithole where trolls run rampant and "game" (cheat is more like it) the moderation system... period!

    (Just so folks like myself that have IDIOTS like "DaWhilly" & his brand-new 7 digit "registered 'luser'" account, no doubt just an alternate ONE OF MANY HE HAS, for trolling purposes only!)).

    ---

    PUT IT THIS WAY - via another FACT that took me some WORK to prove, & yes, if anyone wants it, I have proof of it I can produce in seconds in reply:

    I've seen it before, & I literally CAUGHT several people doing so on /.!

    (1 has run away, in tomhudson = Barbara, not Barbie, not seen since May this year, when I confronted & CAUGHT that person using MULTIPLE ACCOUNTS for trolling others here on /. & he/she has NOT BEEN SEEN SINCE...).

    ---

    It is the 1 thing about slashdot that NEEDS change, and only you folks @ dice.com have that ability @ this point.

    (DO consider it... this place NEEDS that for a "cleanup"!)

    APK

    P.S.=> Now, I truly DO understand, that all the bisphenol-A in drink containers have loaded these trolling "not men" to the point of turning into WOMEN rather than MEN by faking estrogen in their systems, lol...

    So, to that?

    Well - We can't DO anything about THAT, but... YOU FOLKS CAN on the "moderation" system here, per my suggestions above - Thank-You!

    ... apk

  73. Made my day! by Anonymous Coward · · Score: 0

    Sophos is mandatory on all our desktops and laptops - its running constantly to check all writes and it starts a full scan on all drives at 12:00 every day, taking up over 50% of cpu and ram to do this, only giving up after I've killed all it's processes 15 times over - I hate it!

    Today I got to watch this piece of shit software try to ram its head up its own arse - I gleefully spammed the 'quarantine' and 'delete' buttons turn-about every time they appeared - giggled as it tried to destroy the adobe reader and flash updater agents (the 2nd most annoying over sophos itself).

    Honestly, couldn't have been a better day unless it had actually succeeded in swallowing its own bloated, decaying self :)

  74. Re:Don't they test these things before deploying?? by amicusNYCL · · Score: 1

    That's fine, but I doubt that much of the developing world is posting on Slashdot about their key generators.

    --
    "Our two-party system is like a bowl of shit looking at itself in a mirror." - Lewis Black
  75. Re:Don't they test these things before deploying?? by firex726 · · Score: 1

    Yea, because they're the ones writing them.

  76. Re:Don't they test these things before deploying?? by gl4ss · · Score: 1

    they got cool music attached to them too, so RIAA wants them out.

    --
    world was created 5 seconds before this post as it is.
  77. Even more ironic... by wcrowe · · Score: 1

    Sophos in Greek means "wise".

    --
    Proverbs 21:19
  78. Re:Don't they test these things before deploying?? by lister+king+of+smeg · · Score: 1

    one time a AV detected some pentesting/repair tools I had saved on my external hard drive and killed them all because they were supposed "hacking tools".

    --
    ---Saying gnome 3 is better than windows 8 not so much a compliment as it is damning with light praise.
  79. Re:Don't they test these things before deploying?? by lister+king+of+smeg · · Score: 1

    Yeah i mean how hard is it to find a real corporate key on the internet anyway. :-P

    --
    ---Saying gnome 3 is better than windows 8 not so much a compliment as it is damning with light praise.
  80. Re:Don't they test these things before deploying?? by lister+king+of+smeg · · Score: 1

    continue to use XP with no updates, hell tones of people never installed the service packs and update while it was current. why should that change just because something they never used is now unsupported, besides they now have their ishiney to fondle

    --
    ---Saying gnome 3 is better than windows 8 not so much a compliment as it is damning with light praise.
  81. Notes from an effected enterprise by illtud · · Score: 4, Informative

    Yes, this was bad. The virus signature in question appears to match any software that does auto-updates (possibly trying to spot phone-home malware?) so it's flagged dozens of software packages and according to what policy you've set, quarantined or deleted the files. This includes the auto-update part of the sophos client. The flood of emails from the sophos enterprise manager package as machines were switched on this morning quickly alerted us that this wasn't good, and just looking at names of the files it was flagging was enough to see that this was a false positive. Cleanup continues.

    We've been very happy with sophos enterprise, and I'm staggered that this signature made it out the door - they should have numerous controls in place to ensure this can never happen and I await an explanation for how they failed.

    I'm not too impressed by some of the advice given in their cleanup procedure - they advise setting the policy to not scan certain sophos directories - guess where viruses may try to hide in future.

    This is an embarassing fubar which will have had a high impact on thousands of enterprises. It'll be interesting to see if Sophos come clean about the circumstances and can be convincing enough about how it's never going to happen again.

    1. Re:Notes from an effected enterprise by Anonymous Coward · · Score: 1

      The directory exclusions are only for the cleanup, remove them once everything is back to normal.

  82. Re:Don't they test these things before deploying?? by lister+king+of+smeg · · Score: 1

    an easy way around it is to go to a the dump and over to the electronic drop point and look at the back of all the old computer and write down the install keys grab a OEM disk and your off with more pseudo-ligit keys than you could ever want for what ever versions of windows you want.

    while your at it grab any ram and hard drives, and bluray drives/whatever other components you are in need of or are worth salvaging and seeing if they work. check the hard drives to see if they are still in working order, then run a file shredder on everything and overwrite the whole drive then format it. after a couple dump runs like this you have more components then you could ever use.

    --
    ---Saying gnome 3 is better than windows 8 not so much a compliment as it is damning with light praise.
  83. linux and mac can still pass / host windows virus by Joe_Dragon · · Score: 1

    linux and mac can still pass / host windows virus

  84. Get your "hooked on phonics" out troll by Anonymous Coward · · Score: 0

    Or, other remedial reading lessons you need vs. this:

    http://linux.slashdot.org/comments.pl?sid=3110069&cid=41346029 troll!

    (You're MORE THAN WELCOME to disprove what you ran from troll above, a WEEK AGO, vs. myself!)

    ---

    Additionally?

    Disprove the facts I stated on what we are discussing here now in regards to "false positives" running rampant outta the antivirus/antispyware industry @ large:

    http://tech.slashdot.org/comments.pl?sid=3132237&cid=41401485

    (Especially since I KNOW that Mr. Nir Sofer and doubtless Dr. Mark Russinovich also will substantiate what I said... & I even INVITED others to check on that much!)

    ---

    AND, Lastly:

    AGAIN here now also - disprove my points here from today now (regarding points I made on the app in question I wrote & benefits custom hosts files give users of them):

    http://it.slashdot.org/comments.pl?sid=3132237&cid=41402759

    ---

    * FACE IT: You KNOW you can't, I know you can't & by now? EVERYONE READING KNOWS YOU CAN'T DISPROVE ANY OF THE FACTS IN THE LINKS ABOVE...

    APK

    P.S.=> Keep proving my points for me, by NOT disproving points I made... thanks, because "3 strikes & YER OUT", troll...!

    ... apk

  85. Re:Don't they test these things before deploying?? by flimflammer · · Score: 1

    Such items have been flagged by security software for eons before Microsoft Security Essentials was even an idea in someones head at Redmond. Even if these things are flagged, it's easy enough to bypass unless your security policies are set to forcibly remove them without letting you intervene in any way and you lack the privileges to change this.

    The point I'm making is security software flags keygens/cracks/etc by the fact that they're generally very "underground" and far more subjected to less than reputable "additions" than other software. It's a proven attack vector which are widely used, and therefore is more serious of a risk than other downloads. Any security software worth its salt should definitely flag these items. It is their job to find security risks and prevent them. You're trying to add an ulterior agenda to smart security practice.

    They're very easy to avoid so it should be a minor nuisance at best.

  86. Re:Don't they test these things before deploying?? by Anonymous Coward · · Score: 0

    I'm sure the real reason they are getting rid of XP is they fired all the devs that created it.

  87. Re:Don't they test these things before deploying?? by flimflammer · · Score: 1

    The reason that happens is likely due to the heuristics used to detect threats by the security tools outside the scope of the virus definitions. Those are the front line functions that are designed to (hopefully) catch bad code before the company even needs to send out a definition for it. When they detect a program is capable of doing certain things, they will get flagged with generic terms like that.

    Lots of programs with things like auto-update functionality get similarly flagged, etc.

  88. Re:Don't they test these things before deploying?? by lister+king+of+smeg · · Score: 1

    maybe it shouldn't try to kill random things that it has no clue what they are though just flag it instead.

    --
    ---Saying gnome 3 is better than windows 8 not so much a compliment as it is damning with light praise.
  89. More limited than just windows computers by Anonymous Coward · · Score: 0

    we are suffering from this where i work. the only computers that were affected were the ones that were on and got yesterday afternoon's update. sophos released another update afterwards that did not suffer from this problem. therefore, a computer that did not get an update until this morning is OK.

  90. Finally! by darkfeline · · Score: 1

    An antivirus software that actually works!

  91. Re:Don't they test these things before deploying?? by flimflammer · · Score: 1

    That's generally what they do. If you're in a situation where it's forcefully removing them without giving you a chance to intervene then your policies are set weird. I've used several suites over the years, and all but one one merely brought up a message about such files and asked for my input.

  92. Re:Don't they test these things before deploying?? by Anonymous Coward · · Score: 0

    And then many others think Adobe products are malware

  93. This is why i don't run a/v by Anonymous Coward · · Score: 0

    I do have a utm in front of my home network..however most malware can be stopped with some simple behavior modification. I haven't run anti-crud in nearly a decade. Zero infections.

  94. sophose went auto-immune by mapkinase · · Score: 1

    sophose went auto-immune

    It's amazing how far the "life" analogy goes in anti-malware world

    --
    I do not believe in karma. "Funny"=-6. Do good and forbid evil. Yours, Oft-Offtopic Flamebaiting Troll.
  95. This was a real mess for us by Anonymous Coward · · Score: 0

    At first it was funny to watch Sophos eat itself.  However it was searching for any software that could perform an update,  FlashUpdate, JavaUpdate, GoogleUpdate, etc.   However it stopped being funny when the auto-scan feature started looking inside ZIP backup files.  And what did it do when it found these "virus" laden ZIPs?  It deleted them!!!    Thankfully we maintain snapshots of LUNs on the SAN.

    It also cleaned (deleted) the auto-updater for video software, a few development IDEs, QuickTime and others.  Who knows what won't work a few months from now.  A hole has been cut through many file systems.

    Development staff were also slowed down.  The auto-build of our own software couldn't create the output - an Update Package.  After solving that, attempts to publish it also had problems - everyone who tried to "get" the package quickly found it quarantined.

    It may be a few months before we figure out exactly what has been lost.  I have a very long list of quarantined or DELETED files (that's the IT policy, if it can't be cleaned... or quarantined... delete it).

  96. Re:Not True by Anonymous Coward · · Score: 0

    Sophos licenses many "home versions" of their products to various ISPs such as Shaw in Canada which have rebadged the product as "Shaw Secure". /the moar you know..

  97. The People's Republic of Sophos by Anonymous Coward · · Score: 0

    As I enter the second week of trying to sort out the mess created by Sophos, I must admit I had a chuckle after reading the message posted on their web site by CEO Kris Hagerman on 21st Sept;

    http://www.sophos.com/en-us/press-office/message-from-the-sophos-ceo.aspx

    He hasn't bothered to update it since then, but a more depressing mishmash of corporatespeak I have rarely come across in my 35 years in the IT biz. he commends his "family" for the hard work they have put in, in some cases even postponing their vacations! and also explaing that they were "eager" to talk to us! but doesn't mention the numerous hours that people like me, independent software consultants, have had to put in FOC to resolve the problem with my customers. Then I read his bio on the Sophos web site;

    http://www.sophos.com/en-us/about-us/management-team/kris-hagerman.aspx

    and note he studied Russian and of course it makes sense - he's studied soviet era propaganda, the kind that applauds the patriotic workers of Tractor Factory nr 7 for producing 5 million tractors in the year and exceeding their quota by 400%.

    And get this! In the UK you have to call a paid for number (0844) to speak to their grumpy and unapologetic support staff. I spent 1 hour 45 minutes waiting this evening to get through listening the same soft jazz track cycle over and over again and had to pay for the privilege. And on Sundayafternoon (I had to work throughout my weekend) I was told by one of his family not to swear when I mentioned I objected to paying for a call to resolve "Sophos's fucking mess" Swearing isn't big or clever but does have a time and place at that was it.

    Sad to see one of the few world class UK based IT companies hit the rocks and start a terminal spiral, expect a purchase by MacAfee some time soon - I still haven't forgiven THEM for taking over Dr Solomon's and getting rid of the little Grenadier Guard in my system tray.