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Sony DVR Useless After Rovi Stops TV Guide OnScreen

New submitter speedlaw writes "Rovi has just announced that they are stopping the TV Guide OnScreen service as of April 13th, 2013. This was announced via the service itself. This is an on-air listing service that provides listings over the air, as part of an OTA TV signal. Many devices, notably the Sony HDD 250 and 500 Digital Video Recorders, will no longer function without the clock-set data this stream provides. When other companies decide to stop supporting something, they don't make older systems useless. Worse, Sony never came out with another DVR in the U.S. market. Why do we have to rent them? How do we get Sony or Rovi to provide at least a software patch to set the clock so the DVR can at least retain 1980s VCR functionality? Sony admits there is no fix. A thread on AVS forums has a bunch of information on TV Guide OnScreen. The TV stations who broadcast the data have been ordered by Rovi to disconnect the data inserters and ship them back. I have a TiVo, and yes, I know all about HTPC, but this data stream was 'lifetime listings' like TiVo has 'lifetime listings' — now that Rovi is looking to cut service, my two DVR units are about to become useless."

41 of 321 comments (clear)

  1. What are the channels doing? by Anonymous Coward · · Score: 5, Interesting

    Why don't the channels just broadcast the programme data alongside the actual programming? That's how they do it here, in the DVB-T streams. A full week's worth of programming and programme descriptions, transmitted over the air.

    1. Re:What are the channels doing? by jonwil · · Score: 5, Informative

      Thats what happens here in Australia too, the networks broadcast program data over-the-air through the DVB-T streams. How far into the future depends on the network but all of them do it.

    2. Re:What are the channels doing? by wvmarle · · Score: 4, Insightful

      It probably violates someone's copyright or patent. Or that's what they think may be the case. Better be safe than sorry, consumers be damned. They're anyway supposed to just consume the advertising with intermittant fragments of some mildly entertaining show, instead fo recording it and remove the ads.

    3. Re:What are the channels doing? by maxwell+demon · · Score: 5, Interesting

      Actually the very first VCR my parent's owned got the programming directly from teletext. You could go to the page where the program is listed, select the page, and it would take the data directly from that page and store it (and it even got the correct VPS times that way, in cases they differed from scheduled times). That was before the invention of ShowView, the system which presumably was making programming your VCR so simple. I've never understood why entering a seemingly arbitrary number should be more easy than just selecting directly from the program table. Indeed, that was the easiest to program VCR I've ever come across, and superior to all the systems which came later, without exceptions. And it worked perfectly for more than a decade (apart from a nasty Y2K bug which you had to work around by lying about the year) until the VCR stopped working correctly (and it was not the programming part that failed)

      And of course, if the stations had ever stopped to provide programming data over teletext, the VCR had also the option to enter everything manually.

      --
      The Tao of math: The numbers you can count are not the real numbers.
    4. Re:What are the channels doing? by AmiMoJo · · Score: 3, Informative

      You don't state where you are but they also broadcast the data on DVB-T in the UK, and the Sony recorders are still next to useless. They used some proprietary data source that died a few years ago and now the best you can manage is 1980s VCR like functionality where you program the clock and then a recording time and channel. Not exactly the experience you expect with a high end high price DVR.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    5. Re:What are the channels doing? by _xeno_ · · Score: 4, Insightful

      These days? Because if they did that, then people could record the shows, and skip the ads. And that would be terrible.

      At least if you're a TV network who wants to milk the most ad money you possibly can. Don't forget, getting up to go to the bathroom during the commercials is theft.

      --
      You are in a maze of twisty little relative jumps, all alike.
    6. Re:What are the channels doing? by peragrin · · Score: 4, Insightful

      If you think this is bad wait a couple of more years for smart tv's to start needing these kinds of updates.

      People expect their tv's to last 10+ years without a simple software update some of those tv's won't be working right.

      --
      i thought once I was found, but it was only a dream.
    7. Re:What are the channels doing? by Opportunist · · Score: 4, Funny

      Great that I'm already in the bathroom that I can express what I think of that.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    8. Re:What are the channels doing? by jedidiah · · Score: 3, Insightful

      An area of computer tech NOT mired in bogus trivial patents? THAT would be the thing that you need to defend. The original jaded comments were very much consistent with the state of current patent law.

      Just consider Tivos own patents and the fact that someone else sitting on a patent jury managed to get a redundant patent.

      The PTO can't even keep track of it's own nonsense.

      --
      A Pirate and a Puritan look the same on a balance sheet.
    9. Re:What are the channels doing? by segedunum · · Score: 4, Insightful

      If you think this is bad wait a couple of more years for smart tv's to start needing these kinds of updates.

      I know. I'm wandering around various stores laughing at these 'Smart TVs' with stuff like YouTube and Netflix on them and thinking to myself 'What happens when this needs a major update in a couple of years, someone changes their interfaces or Netflix goes bust?'. It'll also be a cold day in hell before I plug an ethernet cable into a TV and give it access to the internet. I hate to be cynical, but us technical people always know this crap goes badly wrong.

      If I want this shit I will plug my computer into the TV. In the meantime just display the damn picture on the screen.

    10. Re:What are the channels doing? by rworne · · Score: 5, Informative

      You do not need to wait a couple of years. I purchased a Samsung TV (LN-750B model - although not for the smart TV functions) and they promised all sorts of applets for the TV. Netflix being one of them.

      9 months later, a new model comes out and Samsung releases a firmware update for my model. What does it do? Locks the set to the last available firmware and makes it unmodifiable. Then they drop all support.

      Netflix never appeared for it either. Better to have an expensive "dumb" TV and a cheap smart box to attach to it.

      --
      I tried every decent and legal way I could think of to resolve the issue w/the business before I rented the chicken suit
    11. Re:What are the channels doing? by nabsltd · · Score: 3, Insightful

      One of the issues with this method is that each channel only sends its own guide data, as they have no incentive to let you know what is showing on other channels. This is the way it is done in the US.

      The problem is that to see what's on another channel, your TV has to tune to that channel. If the TV has enough memory and the channels send data for long enough, the TV can just do this sort of tuning when it is "turned off" and it would work fine. But, without memory or extended guide data, there is no way to check the guide for channels that you are not watching without stopping viewing of live TV.

      A DVR should always have plenty of memory, and if it has more than one tuner then most of the time you shouldn't have an issue even without extended guide data, but without extended data, there would be times that shows would not record because all tuners were in use for current recordings and could not be used to see what's coming up.

    12. Re:What are the channels doing? by nabsltd · · Score: 3, Interesting

      It'll also be a cold day in hell before I plug an ethernet cable into a TV and give it access to the internet.

      My TV has an Ethernet connection and can do things like show YouTube and Netflix. I don't care about any of those extras because other cheaper devices can also do this for me.

      But, the Ethernet connection does give me an easy way to apply updates (one has already improved picture quality), and stream media from a PC. The TV also has a web browser that is good enough to allow basic browsing, and works pretty well if you add a bluetooth keyboard. With bookmarks, you can do things like check the local weather without even needing a keyboard. This means that you can do some things without having to have another device involved. You can also control the TV using an Android or iOS app.

      So, yeah, when they stop supporting the TV with updates, some of this functionality will stop, but there is a lot that an Ethernet connection gives you that will never go away.

    13. Re:What are the channels doing? by Anonymous Coward · · Score: 3, Interesting

      same. I have the LN40B630. There was I think only a couple firmware updates since I bought it. Same with my LG Blu Ray player, and the last one of which farked up my DVD quality.

    14. Re:What are the channels doing? by Jane+Q.+Public · · Score: 3, Insightful

      "... they have no incentive to let you know what is showing on other channels."

      There is a ridiculously simple -- and INEXPENSIVE -- solution to this problem:

      [1] Each broadcast or cable channel publishes its schedule and program info to a central database at the FCC.

      [2] The FCC broadcasts -- free -- all this information, on a specified band and standardized format.

      [3] Problem disappears.

    15. Re:What are the channels doing? by halltk1983 · · Score: 4, Funny

      I'm sorry, you made sense. Please leave.

      --
      Watch for Penguins, they eat Apples and throw rocks at Windows.
  2. What do you expect? by davester666 · · Score: 5, Insightful

    Hello...it's Sony. You should be surprised that it worked this long.

    --
    Sleep your way to a whiter smile...date a dentist!
    1. Re:What do you expect? by CodeBuster · · Score: 5, Informative

      Exactly. It's hard to name another company that treats its customers worse than Sony. Those who buy Sony products have to know that they're going to be screwed sooner or later, it's just part of Sony's corporate DNA to leave their customers holding the bag. They just don't care, so why buy from them? It's like handing your money to the bully and asking for abuse.

    2. Re:What do you expect? by CodeBuster · · Score: 4, Interesting

      Plays for Sure and Kin were nothing compared to the Sony Rootkit fiasco. That was a much lower low than anything Microsoft ever did; Sony, like no other.

    3. Re:What do you expect? by wvmarle · · Score: 3, Insightful

      And "plays for sure" can't have hurt many customers. For starters those devices never sold well, secondly there can't have been much content sold for it either, with so little uptake on the hardware side.

      That was mostly MS screwing over their business partners. But then, MS business partners are probably used to that already.

    4. Re:What do you expect? by Anonymous Coward · · Score: 3, Insightful

      Sony used to be the brand of high quality products. All my old Sony tape players and other hardware still works. It can take awhile for people to lose their impressions of a company, especially if they don't understand why their devices stop working. "Computer tech just does that sometimes"

  3. rms is right by MadTinfoilHatter · · Score: 4, Insightful

    This is why proprietary software is a bad thing and we should avoid products like this.

    1. Re:rms is right by Onymous+Coward · · Score: 5, Insightful

      In particular, this situation indicates why tivoized systems are a bad thing and why the GPLv3 was necessary. Not that this system had GPL'd software in it necessarily, but if it had, it would have needed the updated, v3 license to allow customers to run their own mods to make the hardware work for them.

      Oh, wait. Are the Sony HDD 250 and 500 DVR systems digital signature-locked to prevent modified software from operating?

    2. Re:rms is right by theNetImp · · Score: 3, Insightful

      Proprietary software isn't the problem here, proprietary APIs are. If there was an open API that could be switched too this wouldn't be an issue.

  4. Wake up, Federal Trade Commission by detritus. · · Score: 5, Interesting

    There should be a mandate that if you want to be a dick and no longer choose to support the software of an obsolete product you sold to maintain core functionality, you should forfeit the source code. At the very least, make it legal to reverse engineer and distribute fixes/functionality without fear of retribution. This is going to become much more common in the future unless someone does something.

    1. Re:Wake up, Federal Trade Commission by Alain+Williams · · Score: 5, Interesting

      Yes - I agree, if you don't support it at least make the source code available.

      I recently upgraded from CentOS5 to CentOS6. I have a 4 year old Brother printer/scanner, the RPMs for the drivers would not install (wrong [old] version of glibc & similar). Brother tech support tried to be helpful, but no - it was no longer sold and they would not create new RPMs. With a bit of fiddling I was able to get it to work - but a naive user would not have [I am not being rude about some people].

      I will never buy a Brother product again - 4 years is not that old for a bit of hardware; if they don't maintain their drivers I will not take the risk of being left with working but unusable hardware; neither will I support a company that leaves its customers in the lurch.

  5. COTS versus embedded by girlintraining · · Score: 4, Interesting

    This is why you buy COTS hardware instead of embedded solutions, guys. You can always upgrade the software on your own if you have to, but if you can't get to the firmware, then there's no telling if there's some dependancy or requirement to an outside source that you've overlooked. People have been building their own PVRs for years now, and many open source solutions like XMBC have matured to the point where they offer multiple service providers on a wide variety of cheap hardware.

    And here's another reason people pirate: I know that I'll always have my video files on my harddrive. They're in a video container format that's been industry standard for years. There are no commercials, no external dependancies, and will play on almost any computer. I can't get that with Netflix -- once, I was halfway through watching a series on 'instant play' when they yanked the entire series. It's no longer available because of some obscure licensing issue that I wasn't informed of until after it was gone. When you rely on "legal" solutions, you're conceding that they have the right and ability to terminate your access at any time. That's also why I don't watch cable TV: It's encrypted and I can't record it. I can't go back and watch it again, and it may never be available again. With pirated content, I know exactly when it'll be available once I have it: Forever.

    --
    #fuckbeta #iamslashdot #dicemustdie
  6. You're in America by Anonymous Coward · · Score: 5, Interesting

    Cant you just sue them?

  7. Bashing onwards by Mathness · · Score: 5, Informative

    Is this meant to be another bash SONY because they are "evil" "article"?

    Before you head down that line, note that:

    - Rovi (corporation) used to be called Macrovision.
    - This is for a (free?) Over The Air service.
    - No link to the Rovi announcement or their reasoning.
    - Affects any device and service relying on Rovi and their data.

    It seems to me this is just another move to get people onto cable where media companies can exert more control over content (and the people watching) and rake in more money.

    --
    Carbon based humanoid in training.
    1. Re:Bashing onwards by bfandreas · · Score: 5, Insightful

      Rovi (corporation) used to be called Macrovision.

      That snippet alone would have explained about eveything. Why was this omitted in the submission? So basically Sony built a system that relied completely on a service provided by Macrovision and the customers got completely screwed over?

      I am Jack's complete lack of surprise.

      --
      20 minutes into the future
  8. Surprised for other reasons. by DavidClarkeHR · · Score: 5, Funny

    Hello...it's Sony. You should be surprised that it worked this long.

    Sometimes it's a good thing when Sony products die. It means they stop spying on you.

    --
    - Nec Impar Pluribus, or so I'm told.
  9. Not this one. by robbak · · Score: 5, Informative

    From what I read, Sony decided to save pennies by not having a rtc, and relying on the ota signals. So no ota clock signals, no clock, no work.

    --
    Prediction for end of Universe #42: Fencepost error in Quantum_bogosort.cpp
  10. Re:lifetime doesnt mean your lifetime by xlsior · · Score: 4, Insightful

    So a lifetime warranty means it's warranted until it breaks down?

    Pretty much, yes.

    "Lifetime product warranties" typically cover the 'reasonably expected' lifetime of the product the product in question, not your lifetime.

    If anything, 'lifetime warranty' can be a much worse deal than a predefined number of years, since it's so vague. It's often used in sales since it sounds like a great deal to the uninformed buyer, but in reality it's pretty much the ultimate weasel-word.

  11. Just don't buy them by Bazman · · Score: 3, Interesting

    I bought a Sony DVR/DVD player about four years ago. It booted up with a choice of EPGs - a plain one, and one with additional functionality and adverts. Yes, half the screen was occupied by ads. After getting annoyed with that after about two microseconds I switched to the plain one.

    After a couple of years it started misbehaving, as these things do, telling me that the only thing on TV was 'No Channel Information'. So I thought I'd switch back and see how bad the ad-ridden one was. So I found the setting deep in the unexplored regions of the menu system and flipped.

    Same old ad-ridden screen, except this time the ads were blank placeholders. I reckon nobody wanted to advertise there, since nobody was using the annoying EPG...

    I did an upgrade from a new OS via a DVD from the Sony web site and it fixed most of the EPG blankness, but the thing has been pretty flakey from day one. I think the initial flakeyness is controlled to be just enough that you don't know if its your own fault for not reading the instructions or if it is genuine faults. Products are always released when the cost in fixing the bugs is more than the cost of handling support calls, right?

    Anyway, no more Sony for me.

  12. Rovi is evil here, not Sony by Anonymous Coward · · Score: 4, Interesting

    Rovi uses patents to make money of stuff like DVRs, EPGs and copy protection. I guess they could be called a 'patent troll'. More DVRs sold equals more money for Rovi.

    Rovi was born as Macrovision, the VCR copy protect signal. That was compulsory on video cards. So if you have a computer with composite of S-VHS out you probably paid Rovi half a dollar for that.

  13. Re:Normal End of Life cycle by ByteSlicer · · Score: 5, Funny

    The Mayans even predicted this long time ago: the calendar support will end in 2012...

  14. Re:Normal End of Life cycle by guttentag · · Score: 4, Insightful

    Dude, Sony discontinued this product 7 years ago. I'm sure you've gotten your money's worth out of it.

    Think about it this way: If it died of hardware failure instead, would you be so upset? Likely not.

    The appliance that heats my home is 50 years old. The manufacturer has been out of business since before I was born. Thank God they didn't have this mentality or I'd be in big trouble right now. Remember that the next time you're considering a Sony product. I do. I grew up with everything Sony, but ever since they took functionality away from my PS3, over and over, I make a conscious choice not to buy their products. Even if I don't see a suitable alternative (which sometimes does happen with mid-range headphones), I'll leave the store without buying anything. Every time. You might say I got my money's worth out of the company, so I'm done with it.

  15. Re:Normal End of Life cycle by RabidReindeer · · Score: 3, Informative

    Will you take it to the apothecary or the cobbler to get it fixed? Or perhaps you could take your autogyro to the haberdasherer instead.

    "Ending is better than Mending."

    Aldous Huxley, Brave New World

  16. Re:Normal End of Life cycle by SpzToid · · Score: 4, Insightful

    No, I think this should ding Sony's 'green rating', because of a too-short lifespan and no little-to-none recycling-to-keep-in-use options. Is everyone expected to suddenly buy a new TV set every now and then? Gimme a break. All Sony has to do is allow user-mods to happen. Imagine if a classic car owner was not allowed to 3d-print the broken dashboard controller-thing just to keep it alive. I dunno, something like a plastic turn-signal lock doo-hickey which otherwise makes the car illegal (except when hand-signals are used). Same difference.

    http://www.greenpeace.org/international/en/campaigns/climate-change/cool-it/Campaign-analysis/Guide-to-Greener-Electronics.

    Admittedly I am biased because I see an old PC, and I think, 'will it run linux?'

    But then again, this is Sony that refuses even the U.S. Military the right to run linux on their paid-for playstations. Apple lost its soul a long time ago, and Sony continues to show them the way.

    --
    You can't be ahead of the curve, if you're stuck in a loop.
  17. Why accept this? by thegarbz · · Score: 4, Insightful

    Why do you so readily accept electronic end of life as being normal?

    My SEGA Mastersystem still works.
    My SNES still works (and you can still buy controllers for them too).
    My sound system is much older than 10 years.
    I still have a working CRT TV, and a working VCR.

    Incidentally my grandma has several working pieces of electronic equipment from World War 2.

    Why are you so quick to accept that electronics need an end of life, and especially one so short? This is not the death of the medium which the DVR uses like say the move from analogue to digital TV was. This is a piece of gear with a really poor design flaw that for some reason depended on a proprietary 3rd party signal to work. Why would you accept that this 3rd party should decide when you can no longer use your electronics?

  18. The data is broadcast, just not for this box by sirwired · · Score: 4, Informative

    The data is available, and broadcast, alongside ATSC signals via the PSIP system. But this particular box chose to use the proprietary system instead; I believe it provided data much farther out than the PSIP data.