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Windows Phone 8 Users Hit Some Snags

symbolset writes "As reported on The Verge, many people are experiencing freezing, rebooting and battery problems on their new Windows Phone 8 devices. This WP8Central thread shows many of the issues. Affected devices include Lumia 920 and HTC 8X." Every phone and every OS has its problems, and happy users probably aren't as vocal; it would be good to know how Windows Phone users who are also iOS and Android users compare them for reliability.

51 of 391 comments (clear)

  1. No issue with my Lumia 920 by Anonymous Coward · · Score: 3, Interesting

    So no vocal complaints from me. Love the phone, wish the app ecosystem were a bit better, especially having been on iOS for many years. I suppose I still have my iPad 3 for that!

    1. Re:No issue with my Lumia 920 by Anonymous Coward · · Score: 5, Funny

      Windows has detected an incoming call and must restart for the changes to take effect. Windows will restart in 1 minute.

      Windows has detected that you've moved to a new location and must restart for the changes to take effect. Windows will restart in 1 minute.

    2. Re:No issue with my Lumia 920 by Anonymous Coward · · Score: 3, Funny

      Of course it's defective!

      Which part of "Microsoft Product" did you not understand?

    3. Re:No issue with my Lumia 920 by Anonymous Coward · · Score: 4, Funny

      Android will just freeze and be a laggy piece of shit. No warnings though, just a kernel pani-

    4. Re:No issue with my Lumia 920 by ByOhTek · · Score: 3, Informative

      Cute, but I doubt that bad.

      I've had an iPhone4S, a couple of Androids (Samsuck, HTC) and a Windows Mobile 7 phone (HTC).

      Outside of the Samsungs, they've all been exceptionally stable. Apple has the best ecosystem, but IMO is the least user friendly. Android is probably the most user friendly, but tries to be too similar to a desktop system, and feels slightly clunkly. Windows Mobile 7 has a horribly poor selection of apps, almost as user friendly as Android and has a fairly smooth design for mobile setups. Playing with Windows 8 on a desktop, I doubt much has changed, but given the ravamp of the OS, I wouldn't consider buying a phone with it for at least a few months to a year yet, at minimum. Stick with Android.

      The only system I've had anywhere similar a reboot experience as you described was on the Samsung Androids (one was a Transform, the other was the replacement model for a Transform).

      --
      Self proclaimed typo king, and inventor of the bear destroying coffee table (patent not pending).
    5. Re:No issue with my Lumia 920 by ultrasawblade · · Score: 3, Interesting

      Application "Sarcasm" has stopped responding.

      [Force Close] [Wait]

    6. Re:No issue with my Lumia 920 by BonThomme · · Score: 4, Funny

      ERROR_SUCCESS !

  2. Absolutely not true... by Anonymous Coward · · Score: 5, Funny

    I have not faced a single, tiny issue with Windows Phone 8. I have not used it for the past 1 month. Actually I have not used it for the past 1 year or even more.

  3. thanks for asking by slashmydots · · Score: 3, Interesting

    My Samsung Character R640 running Symbian is working absolutely flawlessly and is getting battery life of approx 2 weeks. Thanks for asking about Symbian in that summary.

    1. Re:thanks for asking by alexgieg · · Score: 3, Interesting

      People still use Symbian?!

      Well, I still use PalmOS.

      My general policy towards gadgets is to only replace them when they've completely broken or when the cost of repair isn't worth it anymore. After all, why replace something that's still doing well what it's supposed to? My guess most Symbian users have a similar attitude.

      So, only once my trusty PalmOS device gives up I'll look into whatever good is available and switch, not a moment earlier.

      --
      Conservatism: (n.) love of the existing evils. Liberalism: (n.) desire to substitute new evils for the existing ones.
  4. This is actually a Slashdot sting by Anonymous Coward · · Score: 3, Funny

    They're getting all the Microsoft shills to post in defense of this knowing they're the only ones that would claim to own a Windows 8 phone.

    1. Re:This is actually a Slashdot sting by Doctor_Jest · · Score: 3, Informative

      Considering most of the supporters of Microsoft (dare I say "fanboys") have REALLY high UID's or are anonymous cowards.... yes, it is hard to believe, and it is hard to understand why after all the years of abuse from the Linux/Apple crowd the Microsoft fans would continue to come in and spend most of their time defending their fanboyness to people who wouldn't use windows if it came with a blowjob from Selma Hayek.

      --
      It's the Stay-Puft Marshmallow Man.
    2. Re:This is actually a Slashdot sting by scdeimos · · Score: 5, Funny

      it is hard to understand why after all the years of abuse from the Linux/Apple crowd the Microsoft fans would continue to come in and spend most of their time defending their fanboyness to people who wouldn't use windows if it came with a blowjob from Selma Hayek.

      Tempting.

    3. Re:This is actually a Slashdot sting by 21mhz · · Score: 4, Insightful

      Um, can't you see a pattern here: somebody fresh on Slashdot starts posting and quickly exposes opinions that are insufficiently anti-Microsoft. He gets barked at by a few zealots who point out his high UID as something that makes him deficient (I mean six digits, must be a total bandwagon jumper), then he gets modded down regardless of the validity of his comment. The person shrugs and leaves it to the neckbeards.

      If that's what the majority of people here actually wants, fine. But then the motto should be "News for Linux neckbeards. Other stuff doesn't matter."

      --
      My exception safety is -fno-exceptions.
    4. Re:This is actually a Slashdot sting by DudemanX · · Score: 4, Informative

      I haven't had a Windows Phone since 6.1(which was meh) but I do enjoy running Windows 8 on my desktop and have enjoyed almost every Windows version since Windows 95b except for ME(yes, even Vista). Is my UID low enough to be taken at face value?

    5. Re:This is actually a Slashdot sting by q.kontinuum · · Score: 5, Insightful
      My UID is smaller than yours! (Feels somehow wrong, bragging that way :-/...)

      I'm definitely not an MS fanboy, but my opinion on Linux usability changed a bit over the past couple of years as well. I work (as I disclosed in some posts earlier) for Nokia and might be biased for that reason, and therefore also feel targeted by your claims. Still, I'm running Linux on my desktop and laptop at home, I didn't recommend WP7(.5) as an alternative for Android or iPhone for Power-Users (even though I might have recommended the UI), because I stick to my own opinion and I don't want to burn my reputation, here or elsewhere, out of wrong sense of loyalty to my employer. But I also couldn't recommend Android or iPhone, because my enthusiasm for Open Source is driven by my enthusiasm for people to own their own data and devices.

      Windows Phone 8 is the first system I do recommend usability- and feature-wise as an alternative to Android or iOS. Since I was able to use a Lumia 820 for test purpose for some time, I can also claim that the stability is OK (Since I test versions under development, my experience might not match the consumer experience, but should be expected to be rather more unstable. Still, while it was not perfect yet I admit, it is quite good. I have some friends using Android and saw more reboots on their devices).

      From a privacy point of view I still think, MeeGo would have been better because an Open Source System can be reviewed to check which data is transmitted to whom, but the WP8 concepts are still an improvement compared to Android or iPhone. And while Android might be theoretically open source, this argument is moot for a locked phone with pre-compiled version and closed source drivers in kernel space.

      Since in WP8 each contact is associated to an account, the different accounts are never merged. That's the reason WP is afaik the first mobile phone system capable to properly manage multiple active sync accounts. If I want contacts to be only on my phone, I just configure a fake account with invalid server name and associate contacts with this account => they will not be synchronized. Very simple, very straight-forward, but a hack; however, the new API should allow to implement a local phonebook which will be fully integrated in peoples hub without synchronizing it to any server. I'd expect such an app to be available soon, also I'm not particularly waiting for it. The better solution is to configure my own ActiveSync-Server. In my case it is Zarafa on Fedora17 and can be reached via dynamic dns name; if you can't have your computer online 24/7, setting it up at home and attaching it to a WLAN router is also a viable option.

      Even though I do love the technical side of the N9 and was quite sad that the system was abandoned in favour of WP, I do understand the reasoning behind, and I also understand the decision to go for WP rather than Android, even though WP7 was not competitive enough and WP8 still a year away: It would have been quite difficult to establish Nokia Maps on Android in spite of the better map data and better feature sets, because Google is quite protective of their own services. (http://thisismynext.com/2011/05/12/google-android-skyhook-lawsuit-motorola-samsung/)

      --
      Trolling is a art!
  5. Re:I don't get it. by elabs · · Score: 5, Informative

    I've had a Windows Phone (7 and then 7.5) and I think I can count the total number of reboots during that time on one hand. It's extremely stable, more so than any other smartphone or even feature phone I've ever owned. I'm excited to get a Windows Phone 8 (probably the 920) but it's a huge rewrite so I would expect a few quirks here and there at first.

  6. Re:Freezing, rebooting... by elabs · · Score: 5, Insightful

    Not since last decade.

  7. Re:I had a Windows phone... once. by William+Robinson · · Score: 3, Funny

    All you needed was this keyboard

  8. If all you need are anectodes by Anonymous Coward · · Score: 5, Insightful

    Gee, I've had two friends in the last week also report their iphone 5s locking up and freezing. Guess this is âoenewsâ as well. And oh, here's an Apple forum with ooo a whole 25 replies on it about the iphone 5 freezing.

    https://discussions.apple.com/thread/4396519?start=0&tstart=0

    So how bout some real comparisons here instead of cherrypicking? How bout a satisfaction survey of 920 owners? Maybe some real journalistic work perhaps? How bout numerically compare the satisfaction of 920 owners to the rest of the field? Too defensible? Too much work?

    http://www.amazon.com/Nokia-Lumia-920-Windows-Phone/product-reviews/B00A2V7FCS/ref=sr_1_2_cm_cr_acr_txt?ie=UTF8&showViewpoints=1

    Btw, one SKU of the Lumia is currently #3 across all carriers on Amazon and moving up every day despite limited production. Whereâ(TM)s the story on that?

    http://www.amazon.com/Best-Sellers-Cell-Phones-Accessories-Service-Plans/zgbs/wireless/2407747011/ref=zg_bs_nav_cps_1_cps

    1. Re:If all you need are anectodes by Doctor_Jest · · Score: 4, Funny

      Calm down, Ballmer. You're getting worked up for no good reason. You know what the doctors said. Any more excitement and you can't throw chairs anymore. You don't want that, now do you?

      --
      It's the Stay-Puft Marshmallow Man.
    2. Re:If all you need are anectodes by mrclisdue · · Score: 4, Interesting

      ...and, the one-star comment from your link:

      By stop hiring guns to artificially boost up your phone ratings at Amazon. Lumia 900 was a show case of robot reviews. When I am writing this, Lumia 920 has already received five reviews, all of them 5-star. All but one has written a review of another product other than Lumia 920.

      DBLA (1 review in total) http://www.amazon.com/gp/pdp/profile/A1S7GEDIIDVLKG/ref=cm_cr_dp_pdp
      jthom (2 reviews) http://www.amazon.com/gp/pdp/profile/A2A941MKMDREPG/ref=cm_cr_dp_pdp
      Sup Karma (1 review) http://www.amazon.com/gp/pdp/profile/A4SUJVO0D8DM9/ref=cm_cr_dp_pdp
      Ramiro Watson (4 reviews, ALL on different colors of Lumia 920 with different titles) http://www.amazon.com/gp/pdp/profile/A1GU6PSZG155ND/ref=cm_cr_pr_pdp
      joseasilvestre (1 review) http://www.amazon.com/gp/pdp/profile/A3RR13YM1XGXNU/ref=cm_cr_pr_pdp

      ...the nokia/ms adulation in those reviews makes the apple/droid camps here appear subdued.

      cheers,

  9. Re:I don't get it. by hcs_$reboot · · Score: 3, Insightful

    Jokes aside, Microsoft had to make the "perfect" phone to fight against iOS and Android. Perfect in a way that that kind of problem (freeze, reboot) doesn't happen - the interface itself is another story. These flaws demonstrate (again) how thick is MS management problem. Ballmer should never have tolerated a phone that buggy to be publicly sold.

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  10. Re:I don't get it. by hawguy · · Score: 5, Informative

    Please don't confuse a bump in a major version number with a "huge rewrite". It's marketing for "we added more features," no "we've rewritten this for the seventh time."

    Windows Vista and Windows Server 2008 still had GDI-related vulnerabilities in WMF/EMF handling left over from the Windows 3.0 days... http://technet.microsoft.com/en-us/security/bulletin/ms08-021

    Windows Phone 7 was based on the WinCE kernel, Windows Phone 8 is based on the WinNT kernel. if that's not a "huge rewrite", I don't know what is.

  11. Re:I don't get it. by dan_barrett · · Score: 4, Informative

    I've got an LG Optimus 7, running Win phone 7 Mango - it reboots daily, especially while in the "messages" (ie, SMS) app.
    Then again I've read that's common on the LG Optimus specifically.
    I'm using the standard apps, plus Exchange mail integration only.

    When it's not rebooting, as a basic phone + email reader, it's not bad. My old Nokia "dumb" phone also worked fine as a basic phone with twice the standby time.

    I don't think I'll "upgrade" to Windows 8 phone, though

  12. Re:Had a Lumia 920 for several weeks now.. by Doctor_Jest · · Score: 3, Interesting

    It's good that you're getting better battery life (the "one reboot" is a bit of a stretch), and "several weeks" seems funny since AT&T just started selling them on Nov. 11th. But glad you like your purchase. If you just come here to shill for Ballmer... well that's another story, isn't it? :)

    --
    It's the Stay-Puft Marshmallow Man.
  13. Re:Freezing, rebooting... by crutchy · · Score: 3, Funny

    so you stopped using windows since last decade then?

  14. Re:I don't get it. by crutchy · · Score: 5, Funny

    he tripped over the hole where the start menu used to be

  15. Re:I don't get it. by Barlo_Mung_42 · · Score: 5, Funny

    To be fair, not many use it on the desktop.

  16. Re:I don't get it. by JanneM · · Score: 3, Funny

    Oh that; it's just the liberal-industrial War on Christmas. Nothing to see, please move along.

    --
    Trust the Computer. The Computer is your friend.
  17. edge cases? by Aryeh+Goretsky · · Score: 3, Informative

    Hello,

    It would be interesting to know the scope of the problem(s), and how to exercise the(se) bug(s).

    I have had a Nokia Lumia 920 for just under a week now (replacing my year old Nokia Lumia 900) and have not noted any performance or battery-life related issues with it. Admittedly, I have not done that much with it yet, as I am still reloading applications onto it (an area which is keen for improvement), but I have to say it has worked consistently without problem.

    I wonder if the problems are due to a specific application or manufacturer-applied configuration.

    Regards,

    Aryeh Goretsky

    --
    Dexter is a good dog.
  18. Re:I don't get it. by Microlith · · Score: 4, Informative

    It's less a rewrite and more a port. I imagine they could run Windows Phone on x86, they run Windows 8 on ARM (Windows RT) after all.

    The funny thing is that vulnerabilities affecting Windows 8 may also affect Windows RT and Windows Phone 8. And if it's one they can trace back like the WMF/EMF bug the GP cited...

  19. "Phones", in quotes by rueger · · Score: 4, Insightful

    I stopped worrying about battery life when I finally made the mental leap from "it's a phone with lots of features" to "it's cool little computer that also makes phone calls."

    Considering all that I use it for, sixteen to twenty hours on a charge is pretty damned good for a computer that fits in my pocket.

    FWIW - Nexus S Android GB, ICS, JB: No really crashes or serious problems. CM9 on the same phone - lots of wierdness.

  20. Re:Had a Lumia 920 for several weeks now.. by Anonymous Coward · · Score: 3, Funny

    As if your bias wasn't already apparent now your admitting to being a Microsoft shill. God you shills are stupid.

  21. Re:I don't get it. by adolf · · Score: 4, Interesting

    But if they wait until it's perfect, then they lose even more mindshare to two very competitive rivals: The domestic US smartphone market is running out of fresh non-preferential users, while the existing user base seems to have binary polarization between Android and iOS in ways that earlier competition between Symbian/Palm/Nokia/Blackberry never produced.

    It's a tough market to get into, just now, and the longer they wait the tougher it gets...

    So I think that in order to succeed, MSFT has to balance timeliness (as above) vs. hardware (wait too long, and your hardware turns stale), vs. software perfection.

    In other words, were MSFT to be perfect at any one of these at the detriment of the other, it would be a far stronger nail in the coffin than a balance of the three.

    And to be very clear: Their competitor's products (iOS and Android) are also far from perfect.

    The question then, as I see it, is this: Did they balance it correctly to capture enough marketshare to sustain further development?

    I personally hope not, given the extraordinary oppressiveness and money-grabbing nature of the walled garden that is Windows 8 on non-x86 platforms (the nature of which was apparently tried-and-tested with the Xbox 360), but I guess we'll see.

  22. Re:Freezing, rebooting... by Luckyo · · Score: 4, Insightful

    Seven doesn't really crash at all. Same for SP3 crashes very rarely if ever. Hence "last decade".

    I know I took it to a habit to hibernate my windows machine about four years ago because it doesn't really crash anymore. No need to reboot for any other reason then windows update requiring system restart to apply some updates.

  23. Re:I don't get it. by q.kontinuum · · Score: 4, Informative

    Looks like you confuse some things here... from Wikipedia: Windows CE is a distinct operating system and kernel, rather than a trimmed-down version of desktop Windows.[6] It is not to be confused with Windows Embedded Standard which is an NT-based componentized version of desktop Microsoft Windows.

    --
    Trolling is a art!
  24. Re:I don't get it. by tuppe666 · · Score: 4, Insightful

    The way microsoft is doing things, maybe 2013 will be the year of linux on the desktop..

    Well we already know 2013 is not going to be Windows on the Phone

  25. Re:Sounds just like Win mobile 6! by jimbo · · Score: 3, Insightful

    Sigh.

    The guts of a phone is ridicously complex. I worked for Symbian for ten years and we threw incredible amounts of resources and effort into testing and we still didn't catch all bugs.

    Nobody wants to release a device with aggravating bugs. Be it Apple, Nokia or Samsung, they all really do want the best customer experience. Only an idiot would think otherwise. However, they have to release at some point, otherwise the market window is gone on a model they've typically worked on for a year.

    There is no conspiracy to screw over customers by giving them crap.

  26. Re:Freezing, rebooting... by crutchy · · Score: 4, Insightful

    as much as i hate to admit (must... bag.... microshaft....) i use windows 7 at work and most problems are to do with applications that run on it, not the os itself.

    viruses are still a major problem though (and virus scanners for that matter)

  27. Re:I don't get it. by symbolset · · Score: 5, Insightful

    2012 is already the year of Linux on the desktop. And the desktop is in your pocket. Android/Linux moved more devices last quarter than Windows devices by a ratio of 3:2. Christmas is coming and by then it will be a clean sweep. By the final reports in February we will know that 2012 was the year that Linux came into its own.

    If some want to cry "Waah! That's not fair! Mobile is not PC." Well suck it up sunshine. If you are a developer this is all that matters: these are the people who will buy your apps. If you make devices this is all that matters: these are the devices that move units. If you sell devices at retail this is all that matters: this is the stuff that doesn't grow dust on the shelf. People buy the devices with Android on over the devices with Windows on by a ratio of 3:2, and the first thing they do after they turn it on is buy apps and content. The only entity in all the world who cares to split this linguistic hair is Microsoft because they want to maintain the illusion that they are still king of this particular hill. But they are not. They don't own the word "PC" either, or it would be PC(R). There were PCs before Microsoft tried to take ownership of this word, and there will be PCs after we have forgotten their long sordid story. These devices are personal, and they compute. They are personal computers. Heck, some of them are more powerful than an early Cray supercomputer - in your pocket.

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  28. my wife's Lumia 920 has been returned by pointyhat · · Score: 3, Informative

    Thanks to the joy of distance selling regulations, my wife has had her Lumia 920 returned. It, after a day, decided to freeze approximately 30 minutes after every power cycle. Not only that, the wireless charging doesn't work properly and the operating system is slightly clunky in places (moreso than windows phone 7.5 which tbh wasn't all that bad). It would be a good device if it wasn't for these issues. Oh and the music app is basically a large advertising platform. I've just dumped my Lumia 710 for a Nexus 4, which so far seems reasonable but not anything overly special. She has gone back to her Galaxy ace.

  29. Re:Freezing, rebooting... by symbolset · · Score: 5, Funny

    I'm kind of curious how you got Microsoft Office to boot.

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  30. Re:I don't get it. by symbolset · · Score: 3, Insightful

    In case you're wondering, yes: This submission was all about identifying the Microsoft shill accounts, not providing interesting meat for discussion.

    /submitter. You have been /. trolled. Please burn this account and make another.

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  31. Re:I don't get it. by ColdWetDog · · Score: 5, Funny

    1998 called, they want their Windows complaints back, oddly enough when that stuff was true of Windows OSX still had the problem of apps locking up the whole system, damn that beachball!

    Hey, OS X has improved tremendously of late. Now it doesn't need apps to lock the system up - the OS can do it all by itself.

    --
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  32. Re:kjhkjhkjhkhj by ColdWetDog · · Score: 3, Funny

    hhgfhghgfhgf

    Try rebooting to see if you get your keyboard back. Then tell us which smartphone you're using.

    --
    Faster! Faster! Faster would be better!
  33. Comment removed by account_deleted · · Score: 3, Insightful

    Comment removed based on user account deletion

  34. Re:I don't get it. by cbhacking · · Score: 3, Insightful

    As a matter of fact, the WP7 "emulator" in the built tools is really just an x86-compiled version of the OS running in a VM. I believe the same of the WP8 "emulator" as well. However, aside from the handful of pieces of assembly and other instruction-set-specific code in the kernels, there's nothing very special about being able to do that. In fact, both CE and NT already had x86 ports, so there's not much special about it at all.

    On the other hand, CE and NT are very, very different at higher levels. Although both of them theoretically implement the Win32 API, you'll probably do better porting an app targeting Linux to OpenBSD, or possibly even something more exotic. Yes, they both use POSIX (the same way NT and CE both use Win32) but there's a ton of difference in the details. It may help that NT is close to a superset of CE (porting the reverse direction would be harder) but there's still going to be a fair bit of re-writing involved. CE doesn't really have a concept of user accounts, while they're integral to NT (WP7 had a sort of hacked-together permissions system bolted onto CE, but it bore no resemblance to the NT user account model). WinCE uses a modified FAT filesystem that I'm not even sure there's an NT driver for (it has file modes such as "INROM" which is an indelible read-only attribute, but you can "shadow" the file with a writable one...) while all recent WinNT-based systems use NTFS. CE has a single-rooted filesystem (at least, at the user level) with no drive letters; NTFS has a single-rooted filesystem at the device level, and a DOS-style multi-rooted filesystem at the user level. CE has a bunch of APIs for dealing with things like "CEDB" (CE database) files and mobile functionality, while such things have never been part of NT and would have to either be implemented for it, or the WP7 code that relied on them would have to be re-written. NT drivers and services work differently from CE ones.

    I'm sure a lot of code was re-written. Probably nowhere near all of it, but definitely a lot.

    --
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  35. Re:Windows was feature complete at XP by symbolset · · Score: 3, Insightful

    You and I understand the subtle nuances of your post, the tradeoffs between this potential use and that other use, the tug and pull between the developer and the environment provider. You Microsoft ACs have grown quite good at sparring with me. But the end user doesn't have a micro givashit. He just wants to enjoy being empowered by the device to do stuff he couldn't do yesterday. And the stuff he cares about is first: to connect to his loved ones and his lesser loved ones. Second: to share his life with the aforementioned loved ones and any who might be interested. He could give a fuck less about APIs.

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  36. Re:Android is worse by X.25 · · Score: 3, Insightful

    I had a Motorola Milestone (international version of the original Droid) for a while, now running a Lumia 800. The Milestone would die at least once a day, and the battery would last maybe 10 hours if I left it completely alone. Even though the Milestone was a flagship Android phone at one point, I could write a giant TL;DR post about the problems I had with that phone.

    My Lumia gets over 30 hours of battery on a single charge and has yet to crash or even do anything unexpected in the 6 months I've owned it. The difference in the quality of the phones is so night and day I can't imagine that a WP8 phone would be any worse than an Android.

    So, you are comparing an old smartphone with the latest one, and you don't see a problem in that?

    Amusing.

    Would you like to compare the reliability of your phone with my Nokia 3210?

  37. Re:I had a Windows phone... once. by ByOhTek · · Score: 3, Informative

    I've had a Windows Phone 7 phone, including the upgrade of the OS, it's required maybe that many restarts in the past 1.5 years - this is about the same over a given duration as my use of the iPhone4s while over seas, and as some of my friends with good Androids. A lot better than the two crap androids I've had.

    Note: I'd actually recommend most people get a good Android phone over a Windows phone, but if you are going to criticize the phone, criticize it on it's flaws, it's got enough of them, don't try to invent shit.

    You should mention *which* version of the phone you've had.

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