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Microsoft Has Been Watching, and It Says You're Getting Used To Windows 8

Dupple writes "Microsoft's user data shows that users are getting used to dealing with the Windows 8 user interface, reports this article at MIT Technology Review. Despite some of the more scathing reviews of Windows 8, ordinary users are getting along with it just fine, according to Julie Larson-Green, the Microsoft executive who leads Windows product development. Data collected automatically from some Windows users, she says, show they are adjusting to some of the new operating system's controversial features without problems 'So far we're seeing very encouraging things,' Larson-Green says of the large volume of data that Microsoft receives every day from people using Windows 8 who have chosen to join the company's 'customer experience improvement program.' All users are invited to enroll in that program when they first log into the new operating system. If they do so, anonymized information about how they are using the operating system is sent to Microsoft. Referring to complaints from some quarters, Larson-Green says: 'Even with the rumblings, we feel confident that it's a moment in time more than an actual problem.'"

32 of 675 comments (clear)

  1. Seeing how most companies won't migrate... by Anonymous Coward · · Score: 5, Insightful

    I don't know a single company whose IT will implement Windows 8 on anything. I'm talking everything from tablets, phones, laptops, PC's, or servers. In fact my company said straight out "No" because of all the problems it would entail.

    Did they ever fix the lack of command line for windows 8 servers?

    1. Re:Seeing how most companies won't migrate... by WolfgangPG · · Score: 5, Interesting

      We have already deployed several Windows 8 Touch laptops and most of our IT staff is using Windows 8. We don't currently have plans to roll it out to the general population -- but we will be buying more surface Pros, etc...

    2. Re:Seeing how most companies won't migrate... by Anonymous Coward · · Score: 5, Funny

      Yep, but probably not to Windows 8. I'd sooner deploy Microsoft Bob.

    3. Re:Seeing how most companies won't migrate... by Anonymous Coward · · Score: 5, Insightful

      That'll take a decade, ala Windows XP. By then Windows 10 will be out. So, no thanks.

      Get left behind by the business community, you shills crack me up.

    4. Re:Seeing how most companies won't migrate... by jythie · · Score: 5, Insightful

      Being forced to upgrade by end of lifing support does not make Win7 any less 'good enough for me', it just means taking the option away.

      Not sure what you are going on about with being 'left behind'. I am skeptical many businesses out there refuse to interoperate with other businesses because they are not running the latest and greatest software. I still see, for instance, a great deal of standardization on .DOC rather then .docx, and I do not recall seeing any companies saying 'sorry, your file format is out of date, no business for you'.

    5. Re:Seeing how most companies won't migrate... by brianwski · · Score: 5, Insightful

      Hello, nice to meet you. Now you do know somebody who uses the start menu. I'm typing this on a Windows 7 64 bit system, and I use the "Start" menu all the time. Personally I keep a list of the top 10 applications I launch (Chrome, Visual Studio, a screen capture utility, etc) right at the very top level of the "Start" menu so I can get to them quickly, but the shortcuts disappear (when I release the mouse button) and don't clutter my view all the time.

      I work at a company that does both Mac and Windows apps deployed to customer's desktops. So we *HAVE* to stay current and support all the new Microsoft and Apple OS releases. Windows 8 is the future, it's just that the future really sucks. The only thing keeping my spirits up for now is the hope that Microsoft comes to its senses and makes Windows 8.5 or Windows 9 suck less. Honestly I don't have much hope left, they are still pushing the tool ribbon and pretending it is a success. Microsoft doesn't like to admit it made a mistake, even when the evidence is overwhelming.

    6. Re:Seeing how most companies won't migrate... by war4peace · · Score: 5, Interesting

      Taskbar. Does it have a taskbar readily available at the bottom or side of the screen at all times? Right now, on Windows 7, I have 9 active applications and one-click access to about 40 others. The System Tray holds some more 15 icons out of which 11 allow double-click access to software (the other ones are informative-only). I like this, it helps me quickly get to this or that software without having to perform a few extra steps which take my focus away from what I need to do.

      --
      ...gis sdrawkcab (usually not responding to ACs; don't bother posting as AC)
    7. Re:Seeing how most companies won't migrate... by Dunbal · · Score: 5, Informative

      And my wife's co (Fortune 500, top 100 even) is sticking with Windows XP.

      --
      Seven puppies were harmed during the making of this post.
    8. Re:Seeing how most companies won't migrate... by Dcnjoe60 · · Score: 5, Insightful

      The Start Menu is still there. It's just full screen now. And you can fit more than 10 applications to launch on it (or fewer, if you prefer). I've read one complaint that the Start Menu hides the desktop, but I don't care about looking at the desktop when I'm starting a new app. Why would I? And the Start Menu still appears and disappears quickly.

      It really not much of a change if you stay away from metro apps (those are good for 'leisure mode')..

      There is no start menu. There is the metro page, but that is hardly the same thing. A start menu would mean that I could have a word document open on my screen and hit the start menu to open another app, without losing site of the word document that might actually contain the credentials I need to enter into the other program. With the metro page, you are jumping back and forth from entirely different screens and then scrolling looking for the proper square on the metro tab.

      Maybe that is more efficient on the Minority Report, but it in reality it seems much less efficient than click-click.

    9. Re:Seeing how most companies won't migrate... by Githaron · · Score: 5, Interesting

      So put them on the metro page.

      Why would anyone want to completely change their view so that they can click on a saved app when they don't have to? I installed Windows 8 on my main machine because I heard about some of the non-metro updates/improvements and I knew there were several free/cheap third-party applications that I could install to bring back the start menu.

      For two days, I tried to give the metro start menu a chance. At first, I tried to pin everything I use often to my taskbar and metro start page. Unfortunately, I found the task bar was too cluttered for my tastes and I hated having to go back and forth between the desktop and metro for basic things.

      I hated how many extra steps they made you go through to shutdown the computer. Of course, later I found out you can just hit Alt + F4 from the desktop to bring up a shutdown menu.

      The search in metro was also a huge peeve. In Windows 7, the search was all inclusive. It didn't matter if I was looking for an app, settings, or files. Everything was there. In Windows 8, you have to click a category for anything but applications. Don't get me wrong, I understand having categories. What I don't get is why they don't have an "All" category and why it is not default. When I search for things I go from general to more specific, no the reverse.

      The last thing I found immensely annoying was the metro split screen. I have a 23 inch monitor on my desktop. With that much real estate, you have room for two applications side by side. Unfortunately, Windows 8 does not let you do a 50/50 split between two metro apps. Only one-third/two-thirds or two-thirds/one-third. It doesn't make sense on a large screen.

      In the end, I got fed up and finally purchased a copy of Start 8. It looks and acts almost exactly like Windows 7's start menu and lets me boot directly into the desktop app. If I actually want to get into the metro start, I just hold down the Windows key for a couple of seconds. I have my top four/five application pinned to my taskbar and the next five/six pinned to my Start 8 menu. If Microsoft added a "desktop mode" for those of us that are using it as a desktop OS and polished their metro interface to remove the mentioned usability nightmares, the OS would probably be widely accepted. without the need to purchase third-party interface apps.

    10. Re:Seeing how most companies won't migrate... by tripleevenfall · · Score: 5, Insightful

      No kidding. The business community stays with what works, until they have to move for a legitimate business reason. "New shiny touchy colory" is not a legitimate business reason.

    11. Re:Seeing how most companies won't migrate... by Osiris+Ani · · Score: 5, Funny

      I don't know anyone who used the start menu for anything but search and shut down.

      This statement is significant because, of course, the plural form of "anecdote" is "data."

  2. Except people who join that program..... by Stickiler · · Score: 5, Insightful

    Are already probably lenient towards Microsoft, so they will of course make themselves learn the new UI. About 80% of the people I know just automatically click no and go past it, and the other 20% make an active effort to click no and go past it. It's like polling the people at a major sporting event about how enjoyable they find that sporting event.

    1. Re:Except people who join that program..... by PlusFiveTroll · · Score: 5, Insightful

      Because a lot of people have an issue with..

      "This application is going to send off 'some stuff you don't understand.. bla bla tech bla' to servers somewhere you don't know." They automatically mistrust a program that sends off unknown information when presented with the choice.

      What Microsoft says. "Send anonymous usage details to Microsoft servers"

      What the user reads. "Send your porn viewing habits to god knows where and who"

    2. Re:Except people who join that program..... by Rogerborg · · Score: 5, Insightful

      Because this "program" isn't about making the product better, it's just about collecting some numbers - any numbers - that can be used in the sentence "Windows 8 is an astonishing success because X of our users figured out how to do Y within Z seconds."

      --
      If you were blocking sigs, you wouldn't have to read this.
    3. Re:Except people who join that program..... by sjames · · Score: 5, Interesting

      Several potentially good reasons:

      Perhaps they don't actually care if MS produces a quality product or not. If it does, great, if not they'll just buy something else. Why do MS's homework for them?

      Perhaps they feel it would be casting pearls before swine? No matter how many times they participate, they'll get the same old crap in return.

      Perhaps they fear the data might be too invasive and they'd just rather not.

      The second option there is, BTW, a commonly cited reason for not voting. If you abstain from an election because you see no candidates you actually support, you remain perfectly entitled to complain about the state of the nation.

  3. Prisoners are getting used to being sodomized by erroneus · · Score: 5, Insightful

    I am not saying that Windows 8 is even remotely similar to prison rape (though some might suggest there may be some similarities, I am not saying that) but the very notion that a party or group is getting used to something does not mean they like it or want it.

    I supposed I could have said "taxes" or any other thing people generally don't like, but I wanted to be a little edgy... a little dramatic.

    So yes. We acknowledge Microsoft is shoving their things [Windows 8 in this case] through our [choose an orifice] and we acknowledge that we presently don't have much choice in the matter.

    1. Re:Prisoners are getting used to being sodomized by Sponge+Bath · · Score: 5, Insightful

      That sums it up. Nothing in the article about people liking or preferring the New Windows Order. Just the limp pronouncement that people who must use Windows are finding ways of grinding through the experience.

    2. Re:Prisoners are getting used to being sodomized by MatrixCubed · · Score: 5, Insightful

      Don't confuse "ignorance about alternatives" with "desire to purchase".

      Many users only "see" Windows. They don't know about Linux, and consider Mac OS as "those things that aren't Windows that other people have".

  4. 3 month rule by weszz · · Score: 5, Insightful

    Anyone really surprised?

    Give any big change 3 months and it will get accepted if you don't give in as the change forcer.

    I've seen it at work too many times to count. Manglement makes a decision that upsets everyone and lots of people talk about how they are going to start looking elsewhere for employment and the sky will fall and this is terrible, but after the 3 month gripe period, everyone accepts the changes and life moves on.

    It's how things work.

  5. Mold-breaking by L4t3r4lu5 · · Score: 5, Interesting

    I've found that I use the mouse less for launching apps when using Windows 8 which I didn't in Windows 7, despite the functionality being the same. Press the Windows key, start typing an app / file name, and hit Return to launch. While the Start Menu existed, I was using the mouse, because we navigate WIMP UIs with a mouse. The Start Screen took that away; It was a full-screen interface all of its own, without menus, and that broke the psychological boundary between me pointing-and-clicking and moving over fully to the keyboard for launching apps.

    So, now I've learned that behaviour instead, I've swapped back to Windows 7 with its sensible desktop UI :) Thanks again, Microsoft!

    --
    Finally had enough. Come see us over at https://soylentnews.org/
  6. Much Like ... by eldavojohn · · Score: 5, Insightful

    Microsoft Has Been Watching, and It Says You're Getting Used To Windows 8

    Much like a kid who has broken his arm "gets used to" a cast or sling. Much like a cow who has been electrocuted many times by a fence "gets used to" staying away from it. Much like someone convicted of a DUI "gets used to" riding a bicycle.

    'Even with the rumblings, we feel confident that it's a moment in time more than an actual problem.'

    Under what circumstances, exactly, would someone who works for Microsoft ever say anything contrary to that? Anything could be going on, good or bad, and that is exactly what they would say to dismiss criticism.

    --
    My work here is dung.
  7. Re:Poor Sample Pool by Motard · · Score: 5, Insightful

    Well, if the population being measured does not include the 'tech-savvy', the results suggest a pretty successful transition.

  8. 10% day 1 fail rate nothing to boast about by Jerry+Atrick · · Score: 5, Insightful

    It's mind boggling, only 90% managed to use the start screen and charms on day1.

    So in that 10% are folk that failed to work out how to get the login prompt from the completely control free boot page. And people who failed to shutdown their PC making up the bulk of it - since that needs the charmless bar.

    Just to install ClassicShell or fire up the desktop to use it with needs use of both the start screen and charms. So even if you never use them again you still count as a MS success in these stats.

    Any other company would be panicking over a 10% fail rate just starting up their software, not claiming it as a success.

  9. Users will put up with just about anything by Rgb465 · · Score: 5, Interesting

    Many moons ago we got a new intern in the office. He was young, naive and hopelessly clueless about the corporate world. We took a liking to him immediately.
    Of course, this meant that we had to play pranks on him. Because that's what you do to people you like, right?

    Our best prank was what we did to his computer. We wrote a small program that ran in the background and drew a dot in the center of the screen on top of whatever was running. This dot grew bigger over time; at first it was just one pixel wide, but after a week it was over twenty.

    One morning, just over a week after we'd secretly installed it onto the intern's computer, he called me into his cubicle and asked me if I had ever heard of "dead pixels on a CRT". I said no, holding back the laughter, and politely suggested that he try reinstalling his graphics card drivers. He declined, and said that was too much effort and he would just live with it.

    The intern was fully prepared to live with this large, expanding, black dot in the center of his monitor. It was nothing but sheer annoyance, but he was willing to ignore it.
    At this point we caved and uninstalled the software.

    That experience taught me that users will put up with just about anything. As long as it doesn't outright prevent them from doing their job (eg, the network card has died), they will find some way to soldier on.

    1. Re:Users will put up with just about anything by gl4ss · · Score: 5, Funny

      I suppose your office mates put tripwires outside of handicap access ramps?

      With friends like you, who needs enemies?

      of course not. they made the ramp 1 degree steeper every week.

      --
      world was created 5 seconds before this post as it is.
  10. Re:It's not terrible by pscottdv · · Score: 5, Insightful

    The windows button finally has purpose. You can hit that button, start typing an app name and then space/enter to launch

    So... It's just like DOS except you have to hit the windows key before you type the name of the program you want to launch.

    The more things change, the more they stay the same...

    --

    this signature has been removed due to a DMCA takedown notice

  11. "getting used to it"??? by mark-t · · Score: 5, Insightful

    You can probably "get used to" almost anything when you aren't given a choice. Heck, you can "get used to" chronic back pain too...

    But that's a far cry from meaning that a person actually prefers it

  12. Upgrading from W8 to W7 by Serk · · Score: 5, Interesting

    The sheer number of friends and relatives bringing their shiny new computers to me (The resident geek) begging me to upgrade them from Windows 8 to Windows 7 says otherwise...

    I suspect most of these people did not voluntary opt into Microsoft's "Track Me" program either.

    --
    Never ask a geek why, just nod your head and slowly back away. -Rob Malda
  13. Bashing it back into shape, rather by obarthelemy · · Score: 5, Informative

    I wanted to try it out, so I put it on my (non-touch) laptop. The Metro UI is an abomination. I wouldn't even want it on a touch tablet ("live tiles" compare very badly to Android's widget, notifications are a joke...), on a PC, it should be taken out and shot.

    Which, luckily, you can do easily with http://classicshell.sourceforge.net/, and get back the Desktop shell that the IT gods intended.

    Apart form that, the new features are:
    1- Remote Desktop server...
    2- and that's it. Not even ReadyBoost for SSD, nor some tiered storage like Apple has started doing.
    3- and after Jan 31st, you won't even get Media Server.

    MS is trying to force-feed Metro UI to their Desktop users, hoping to use that familiarity to get some traction on phones and tablets. The problem are that Metro UI 1) makes no sense on non-touch machines, and 2) lacks severely even on tablets and phones.

    --
    The Cloud - because you don't care if your apps and data are up in the air.
  14. Canonical Has Been Watching... by the_other_one · · Score: 5, Funny

    Canonical Has Been Watching, and It Says You're Getting Used To Unity

    --
    134340: I am not a number. I am a free planet!
  15. I don't have a windows key... by raehl · · Score: 5, Insightful

    Seriously, I don't... I still have my keyboard from 1993 because these new ones stink.

    More seriously - I use my computer for work. Not kids, not watching videos, not games, WORK. Windows XP/7 is better at getting work done than Windows 8.

    Hopefully microsoft pulls their heads out of their butts on this and allows a quick setting change to "I have no use for metro, thanks."