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Real World Stats Show Chromebooks Are Struggling

recoiledsnake writes "The first real world stats for Chromebooks show that they're struggling to have any traction in the marketplace. In its first week of monitoring worldwide usage of Google's Chrome OS, NetMarketShare reported that the percentage of web traffic from Chromebooks was roughly 2/100 of 1 percent, a figure too small to earn a place on its reports. The first Chromebooks went on sale in June 2011, nearly two years ago, with Acer reportedly selling fewer than 5000 units in the first six months and Samsung selling even fewer. In the past three years, Chromebook sales have been worse than even three months worth of WindowsRT sales. Perhaps users are heeding Stallman's warning on Chromebooks. We previously discussed reports of Chromebook topping Amazon sales, selling to 2000 schools and wondered whether QuickOffice on ChromeOS can topple Microsoft Office." I find ChromeOS good in some contexts (any place that a browser and a thin layer of Linux is all you need), but the limitations are frustrating — especially on hardware that can run a conventional Linux as well as Google's specialized one. We'll watch for developments in the Google hardware world at next week's I/O conference.

50 of 250 comments (clear)

  1. Give up by spire3661 · · Score: 5, Insightful

    Make it a linux machine with deep ties to the net, not an internet machine with crappy compromises for offline use. Make it an offline machine FIRST, then worry about adding your online hooks.

    --
    Good-bye
    1. Re:Give up by Anonymous Coward · · Score: 2, Insightful

      But that's the point of the thing. It would be like telling Apple "Give up and stop making iOS, just license Android instead." Sure, it might very well be the best move, but it's completely against the effort that went into creating the thing in the first place, and if you take such a drastic switch you might as well just create a completely different product anyway.

    2. Re:Give up by Anonymous Coward · · Score: 5, Insightful

      Yeah but a laptop with no offline capability is like having a thin client that does not work half the time - which is exactly the issue with Chromebooks. It'll make a bit more sense if it was a stationary unit that always had a steady and fast Internet connection.

    3. Re:Give up by erroneus · · Score: 4, Interesting

      We're in a market of change right now. And unless the whole use [purpose] is new, using a new OS will be hevily resisted.

      This is why Android is increasingly popular. Users don't have a full set of expectations defined and so there is nothing to compare or contrast or to give up or lose or miss out on. Well, that's not entirely true -- Apple iOS devices are kind of a comparison, but the things which are exclusive to iOS are becoming fewer to be sure. And as far as I, personally, am concerned Android devices do more for me than iOS. (I can run software which interfaces with my car over bluetooth! That's pretty cool stuff I can't do with iOS unless the device is jailbroken.)

      Anyway, I think Chromebook is a dumb idea. It should have been an Android book. People will be more accepting of it and all that. The fact that there is this "computer thing" that doesn't quite do what people expect is confusing, frustrating and disappointing. But people have expectations formed about Android and might be excited to have an "android device with a keyboard." :) It's all about the angle of approach isn't it?

    4. Re:Give up by larry+bagina · · Score: 2

      It is a stripped down linux distro. You're complaint is that they stripped too much.

      --
      Do you even lift?

      These aren't the 'roids you're looking for.

    5. Re:Give up by Cinder6 · · Score: 2

      About a billion things. Apple gear is so hamstrung its silly. I know because i have a full Apple set (2011 mac mini, ipad 2, iphone 4s) . This was my first step into Apple gear and the limitations are ASTOUNDING. Even OSX is a bit of a joke, cant even CUT and paste files. Cant direct delete without going to the command line. The biggest problem Apple faces right now is the platform is just too locked down. They are going to have to loosen up or Android weirdo use-cases will consume their market.

      The first bolded sentence is just wrong (though the method of cutting+pasting files is obtuse, it's there). The second one doesn't make sense, but also sounds wrong.

      I agree, though, it would be nice if Apple opened up more.

      --
      If you can't convince them, convict them.
    6. Re:Give up by spire3661 · · Score: 2

      You cannot direct delete in OSX UI. Everything HAS to go to the trash bin. Not sure why i got Flamebait for pointing things i deal with every day. Cut and paste (files and folders) was added post Lion and its still not allowed in the context menu.

      --
      Good-bye
    7. Re:Give up by BasilBrush · · Score: 2, Insightful

      It would be like telling Apple "Give up and stop making iOS, just license Android instead."

      Other than the fact that iOS is very successful and ChromeOS isn't. So not really like it at all.

    8. Re:Give up by im_thatoneguy · · Score: 2

      Yeah I doubt Stallman deserves any credit for this. More like:

      1) I can run chrome on a netbook.
      2) I can't run Windows/Linux/OSX on a chromebook.

      So... why spend more money on a product which lets me do less?

    9. Re:Give up by serviscope_minor · · Score: 3, Interesting

      Of those three, you can run Linux on a chrome book.

      Actually, that's the only thing even vaguely tempting me to get one, seeing as the netbook makers went nuts proceeded by a market collapse.

      My eee 900 is getting very old now, and there's nothing currently which fits into the same segment as it did 4.5 years ago.

      --
      SJW n. One who posts facts.
  2. Doing better than.. by mystikkman · · Score: 4, Insightful

    Well, it's atleast doing better than the following:

    Nexus Q
    Google Wave
    Google Buzz
    etc.

    Not long before it might go the way of the Google Reader and get scrapped.

    1. Re:Doing better than.. by VortexCortex · · Score: 3, Funny

      What? They scrapped Google Reader? I had always meant to try that someday. I need to get around to trying out a Chromebook someday too...
      However, I'd wipe it and install Debian, so the web stats wouldn't be counting me anyway -- Hold on, doesn't that mean the traffic graphs are more about ChromeOS adoption than that of a Chromebook? It's not like installing Cyanogen makes my Nexus not a Nexus anymore...

      Wait just a damn minute. Did we just comment on observations of statistics?! Well, the whole things moot then isn't it? 100% of those I've polled agree.

    2. Re:Doing better than.. by slash.jit · · Score: 2

      In my opinion they should actually do the opposite.. replace android with chrome base OS.. with off-line storage and native app support of-course. With chrome based OS developers can just use HTML5/javascript for making apps which I feel would be easier than android sdk, maybe I am wrong. They have the best javascript engine. They are anyway replacing the webkit engine with their own which should be better and more like a desktop OS. Sometime back they hired WebOS Enyo framework people from HP. But I would really like if they bring chrome OS to mobile.

  3. Typo in summary by recoiledsnake · · Score: 2

    In the past three years, Chromebook sales have been worse than even three months worth of WindowsRT sales.

    Should read "in the past two years". Sorry for the typo.

    --
    This space for rent.
  4. I quite like mine. by Capt.DrumkenBum · · Score: 3, Informative

    I just bought an Acer C7 a couple of weeks ago.
    Light weight, fast enough. Good web browsing experience.
    I wouldn't have it as my only computer, but over all I think it will make one heck of a good momputer.

    --
    If I were God, wouldn't I protect my churches from acts of me?
    1. Re:I quite like mine. by h4rr4r · · Score: 5, Informative

      Very easy to run Chrombuntu on and then it makes the best laptop I know of for that price.

    2. Re:I quite like mine. by gclef · · Score: 3, Interesting

      Thirded...installing chrUbuntu takes it from a google-leashed mostly-useless toy into a really reasonable, cheap minilaptop. I'm quite happy with mine...as long as it's running linux, not chromeOS.

    3. Re:I quite like mine. by h4rr4r · · Score: 2

      I had considered doing the same thing with a pixel. Just to get a nice display on a linux laptop. Not a lot of decent laptop displays out there. Pretty much that and a Macbook Pro.

    4. Re:I quite like mine. by pmontra · · Score: 2

      The Pixel has big resolution but little RAM and little local disc. I don't know if it can be upgraded, but if it doesn't it will be useful only as a chromebook. Not a machine one wants to buy to install a different OS. On the other side a MBP has an option for a 16:10 screen, which is great but one has to like OSX or take a little adventurous road to install Ubuntu 13.04 on it.

    5. Re:I quite like mine. by Cinder6 · · Score: 2

      We got one (a Samsung) for my mom to use, and she likes it. I like it because my tech support requests went way down after purchasing, though it does seem to take a while to connect to a network on resume, which leads to some frustration. She also says it doesn't give any warning that the battery is low, but I haven't verified this. Sounds like a big oversight if true.

      --
      If you can't convince them, convict them.
    6. Re:I quite like mine. by Rotag_FU · · Score: 4, Informative

      I wouldn't have it as my only computer, but over all I think it will make one heck of a good momputer.

      Give this man a prize, he hit the nail on the head. Momputing is where it is at.

      After having to perform the drudgery of familial tech support for years, this thing makes my life a breeze. It is simple and straightforward for my mom to use. Currently it has a smaller attack vector cross section due to the smaller user base making it currently "safer" for mom to use with regards to malware. If it does get compromised or the OS gets corrupted, it is easy to reset to a clean state without having to do time consuming reconfiguration. If it actually breaks, her stuff is in the cloud so it is as simple as buying a new chromebook and having her login and she is good to go.

      My mom has been using the $249 Samsung Chromebook with the solid state memory and mobile processor for about a month now and loves it. It has an added benefit of being light and (due to the mobile processor) requires no fan and doesn't get hot on her lap.

      I could also see value in this as a living room/guest laptop, but have not tried that.

    7. Re:I quite like mine. by BasilBrush · · Score: 2

      Give this man a prize, he hit the nail on the head. Momputing is where it is at.

      Absolutely. But poor sales of ChromeBooks suggest that's not the right product for momputing.

      Moms like iPads and iPhones.

  5. Really? by Desler · · Score: 4, Insightful

    Perhaps users are heeding Stallman's warning on Chromebooks.

    You're joking, right? Please tell me this wasn't actually a serious statement...

    1. Re:Really? by vux984 · · Score: 3, Insightful

      I came here to say that too. That's just plain ridiculous. No average normal consumer checks what Stallman's opinion on something was and then decides not to buy something.

      But its not entirely implausible that users are deciding against Chromebooks for some of the same reasons as Stallman. I mean, I wouldn't buy a chromebook for many of reasons Stallman railed on them, but until I looked it up today in response to this article I didn't actually know that he'd gone on the record about chromebooks at all.

    2. Re:Really? by DerekLyons · · Score: 2

      Perhaps users are heeding Stallman's warning on Chromebooks.

      You're joking, right? Please tell me this wasn't actually a serious statement...

      Here on Slashdot, they're probably not joking - but that's a demographic that's an even smaller slice of the real world than Chromebooks are of theirs.

    3. Re:Really? by MrEricSir · · Score: 2

      It's worse than that:

      In the past three years, Chromebook sales have been worse than even three months worth of WindowsRT sales. Perhaps users are heeding Stallman's warning on Chromebooks.

      Hint: when writing Slashdot summaries, make sure the sentence you'e writing isn't directly contradicted by the previous one.

      --
      There's no -1 for "I don't get it."
  6. Umm...who cares about QuickOffice? by xxxJonBoyxxx · · Score: 2

    >> whether QuickOffice can topple Microsoft Office

    Isn't the real battle Google Docs vs. Microsoft Office?

    1. Re:Umm...who cares about QuickOffice? by swillden · · Score: 2

      There's no battle going on. Google Docs is nowhere near Microsoft Office. If there is a battle, it's only on the Google side.

      Depends on what you're doing. If you collaborate with others Office is nowhere near Google Docs. Office has far more features, but Docs has the stuff most people need most of the time and the access-anywhere and slick real-time collaboration features are very powerful.

      (Disclaimer: I work for Google, but Google doesn't tell me what to say.)

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      Note to ACs: I usually delete AC replies without reading them. If you want to talk to me, log in.
  7. My Figures by David+Off · · Score: 2

    Just checked the logs for a site I run. Over 375,930 unique visitors 81 were using Chrome OS. That's what 0.024% I think. Which is the same as the reports figures.

    Can you print from Chrome OS btw?

    1. Re:My Figures by koreanbabykilla · · Score: 2

      Can you print from Chrome OS btw?

      https://www.google.com/cloudprint

    2. Re:My Figures by BenSchuarmer · · Score: 3, Funny

      Why do you hate trees? What did trees ever do to you?

    3. Re:My Figures by larry+bagina · · Score: 2

      Can you print from Chrome OS ... after Google shuts down cloudprint?

      --
      Do you even lift?

      These aren't the 'roids you're looking for.

  8. Wait... what? by AmiMoJo · · Score: 5, Informative

    Chromebooks have been topping the Amazon sales charts. Clearly TFA's numbers are bullshit because you don't top Amazon by selling less than 5,000 units.

    X is dying. Slashdot confirms it. One of the oldest trolls that still works.

    --
    const int one = 65536; (Silvermoon, Texture.cs)
    SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    1. Re:Wait... what? by iggymanz · · Score: 2

      being inside a Best Buy is horrible, obnoxious loud music, annoying staff, limited selection of computer and tech wares that targets a market demographic bell curve centered on teenagers

    2. Re:Wait... what? by alen · · Score: 2

      because you can go and look at the product

      i was going to buy my wife a MacBook Air and went to look at it. bought a MBP because the Air's screen is a lot worse

      same with Wintel laptops. you need to touch it. i use a Lenovo for work and would never buy it for myself because of the crappy touchpad. worst touchpad i have ever used

      paper specs don't make the product

    3. Re:Wait... what? by recoiledsnake · · Score: 3, Insightful

      Chromebooks have been topping the Amazon sales charts. Clearly TFA's numbers are bullshit because you don't top Amazon by selling less than 5,000 units.

      X is dying. Slashdot confirms it. One of the oldest trolls that still works.

      Submitter here. The 5000 figure is from the first 6 months of sales from June/July 2011.The Amazon sales charts numbers are from January of this year. Also, not many folks buy laptops from Amazon, so topping the sales there is nothing big.

      --
      This space for rent.
    4. Re:Wait... what? by swillden · · Score: 4, Informative

      Chromebooks have been topping the Amazon sales charts. Clearly TFA's numbers are bullshit because you don't top Amazon by selling less than 5,000 units.

      X is dying. Slashdot confirms it. One of the oldest trolls that still works.

      Submitter here. The 5000 figure is from the first 6 months of sales from June/July 2011.The Amazon sales charts numbers are from January of this year. Also, not many folks buy laptops from Amazon, so topping the sales there is nothing big.

      OTOH, total sales so through Q1 of 2013 are purportedly in the 500K range. Certainly not a Windows killer yet, nor even an OS X competitor, but 100X more than 5K.

      --
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  9. Tablets... by David_Hart · · Score: 2, Insightful

    Between Tablets, eReaders, and smart phones why would anyone want a crippled Chromebook laptop?

    My thought is that most people who are in the market now for a Laptop are looking for something more capable to do work, etc. For everything else they are using tablets or smart phones.

  10. i-opener/cuecat all over again by Gothmolly · · Score: 2

    Hardware loss leader, designed to make money on the backend either via servies or advertising deals to the manufacturer. Instantly hacked to be more or less useful, thereby negating the business model which produced it.

    --
    I want to delete my account but Slashdot doesn't allow it.
  11. Imagine the day you're booted off Google by retrosteve · · Score: 5, Interesting

    Google is a wonderful company, and their products are useful and seductive and beautifully interlinked. But they're free to use and you're not the customer. And every day a certain number of people have their Google account blocked, for one reason or another, and find that there's no recourse to Google to fix that. In fact, there's no customer service department at all.

    Examples on the internet of this are easy to find:
    http://www.searchenginejournal.com/open-letter-to-google-why-have-you-taken-away-my-google-gmail-accounts/7873/
    http://classicsynth.hubpages.com/hub/How-to-Get-Disabled-Google-Account-Back

    Now imagine that this happens to you, and your laptop has just become a paperweight. And this time, you've paid for it. Hmmm.

    1. Re:Imagine the day you're booted off Google by retrosteve · · Score: 2

      FUD? I don't work for the competition. In fact I am pretty dependent on Google services, and this is a source of anxiety for me. This is real concern for me. You, on the other hand, sound real defensive and like you kinda might work for Google or someone making Chromebooks.

      I posted the two links I posted because I couldn't find the really dramatic ones I had seen before, and didn't feel like spending time searching for them. They're out there. But my point stands. If your Google account is blocked, it's YOUR problem. There is nobody to phone, and nobody who cares. You're not a Google customer, just an eyeball. There are account recovery options, which may or may not work. Nobody cares.

      You could still use your Chromebook as a web browser, but all the nicely integrated Google services you depend on won't work, or if you use a new account, won't have your data. Your data's missing. Again, nobody is responsible.

      And the Chromebook customer support centre will tell you that your Chromebook works fine, and you're welcome to open a new account. Google takes no responsibility for your missing data. Check your TOS.

      And you sound like someone who's never had an accidental TOS violation or a false-positive security lockout. I have. It's mildly annoying if it happens with your bank or with Facebook. With Google if you 'live in the cloud', it could be devastating. As that first link shows. Your faith in Google only blocking your account if someone's hacked it is charming but seems overly trusting to me. What if they're wrong? What if they're right but you still need that data?

  12. Chromebooks are like tablets ... by perpenso · · Score: 4, Interesting

    Chromebooks are like tablets. They are generally complementary products for desktops and laptops, not replacement products. They are a device you can leave on your coffee table and do a little web browsing and email from your couch. Similarly your guests can pick it up and use it from the couch. It can be a box to help keep others off of your main pc or laptop, less malware risk.

    1. Re:Chromebooks are like tablets ... by perpenso · · Score: 4, Interesting

      Chromebooks are like tablets. They are generally complementary products for desktops and laptops, not replacement products. They are a device you can leave on your coffee table and do a little web browsing and email from your couch. Similarly your guests can pick it up and use it from the couch. It can be a box to help keep others off of your main pc or laptop, less malware risk.

      Problem is, Chromebooks are crappy laptops - they have a laptop formfactor (not a tablet one) which makes them inconvenient to use in say a living room when you want to surf on the couch (the keyboard gets in the way).

      I actually find the keyboard helpful. It can act as a base to keep the screen upright. When using a tablet I sometimes have to precariously balance it or hold it with one hand. Overall I'm unsure as to whether one or the other is better for browsing, they both seem fine to me. Its email where the chromebook seems to have the edge, typing can be awkward while balancing the tablet. If I am somewhere where I can let the tablet stand on its own and I have a flat surface for a bluetooth keyboard the tablet is a win. But tablet + bluetooth keyboard can be a bit pricey compared to a chromebook. Yes, I am focusing on the sub $300 chromebooks, I don't understand the $500 to $1,000 chromebooks, just get a laptop at that point.

      As a laptop, they're awful locked down things that pretend to act like a regular laptop ...

      They pretend no such thing. Being locked down is one of the desirable features of this *complementary* product (again, not a replacement for a laptop). One can hand the chromebook to a guest and not have to worry about it picking up malware, unlike your regular laptop. One can set one up for that relative that only want to browse and email and not have to worry about malware.

      In short, the chromebook is just an appliance, and for some situations that is probably the better option. People who think chromebooks are replacements for laptops are severely misinformed, well, except possibly for the segment that literally wants nothing more than web browsing and email.

  13. Chromebooks in the Classroom by zenderbender · · Score: 2

    My school just ordered 30 and plans to get 30 more. A simple, inexpensive way to get devices into lots of students hands. For research and simple content creation it's fast and convenient. As a teacher I love the fact that they can be up and running in 30 seconds.

  14. Re:You are not limited by the OS by dakohli · · Score: 2
    I'm running XFCE on Ubuntu on mine. The only reason I left chromeOS running was to handle netflix. Otherwise I have to really agree with most folks that the chromebooks are just too limiting. Running Linux, with an 8 hr battery life is nice. I can sit back and get some work done.

    As far as android/win8 or iOS, I do not even want to consider one of these without a touchscreen.

  15. VPN by xkrebstarx · · Score: 2

    I would have bought one... if it supported SSL VPN.

  16. Tablet v Chromebook is entirely different topic by perpenso · · Score: 2

    Chromebooks are like tablets. [They are generally complementary products for desktops and laptops, not replacement products.]

    That is totally wrong.

    You are only saying that because of the surface issue of processing power.

    No. You should really read that second sentence, it explains why chromebooks are like tablets. Its not about use cases, its about complementing a regular desktop/laptop not replacing it.

    Tablet vs Chromebook is an entirely different topic. Each has use cases where one or the other is the better option.

  17. The Problem with chromebooks. by Deathlizard · · Score: 2

    I have a Samsung Chromebook and frankly, they are great for someone that just wants to check email and the web without worrying about viruses or tablet browser issues (such as flash or mobile site issues) but there are some things that make them a near impossible sell to people such as seniors.

    1) Printing. I'd have sold 100+ chromebooks by now if they could plug in a USB printer and print out of the box. Google Cloud Print simply doesn't cut it here. Without a Cloud enabled printer, you're still tied to a PC.

    2) Price. Try selling someone who is not computer savvy a $250 web browser. Seriously try it. In fact. Here's your two laptops. (I'll save your sanity and not dare mention the Chromebook Pixel).

    HP Windows 8 Notebook
    HP Chromebook

    I guess you could start with the chromebook is going to be faster with no viruses, but they're going to ask you about printing, and if it plays their old games, ETC...

  18. Re:Simpler things by mug+funky · · Score: 3, Insightful

    i'm a technical user and OSX is a pain in my arse.

    "it's just like linux - it has a proper terminal" i thought when i got my mac.

    yeah... still punching at it to get it halfway as usable as apt-get install.

  19. Re:crappy hardware by serviscope_minor · · Score: 2

    The whole netbook thing came and went already.

    Yes, and I lament its passing. The thing is look at what happened.

    ASUS eee 701: Very small, very light, very very cheap, decent build quality.

    ASUS eee 900: Same size, very light, very cheap, decent build quality and actually quite capable.

    Up until this point netbooks did ver well.

    Then the rot set in.

    Next they got a little larger and a little heavier.

    The came the hard drives and bigger batteries to match and lower build quality to keep the price doen and bigger and heavier.

    By the end a netbook was a crap laptop which had an OK battery life but was inexplicably slow for the price.

    Just a reminder: my eee 900 is lightest than even the best ultrabooks, clocking in well under the Mac Air. I hate carrying round tons of crap, and it was the only entry in the cheap+light segment. I don't appear to be unique in this regard.

    For some reason the manufacturers forgot what actually made the netbooks sell and made them into something they weren't: crap laptops.

    As for playing movies: I have an original gen eee 900 and it can just cope with 720p H.264, which is comfortably above the resolution of the builtin monitor. The newer ones are considerably faster and have better GPUs, too.

    end of rant.

    --
    SJW n. One who posts facts.