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Immigration Reform May Spur Software Robotics

dcblogs writes "The Senate's immigration bill may force the large offshore outsourcing firms to reduce their use of H-1B visa-holding staff, forcing them to hire more local workers and raising their costs. But one large Indian firm, Infosys, will try to offset cost increases with software robotics. Infosys recently announced a partnership with IPsoft, a New York-based provider of autonomic IT services. With IPsoft's tools, work that is now done by human beings, mostly Level 1 support, could be done by a software machine. Infosys says that IPsoft tools can 'reduce human intervention.' More colorfully, Chandrashekar Kakal, global head of Infosys's business IT services, told the Times of India, that 'what robotics did for the auto assembly line, we are now doing for the IT engineering line.' James Slaby, a research director of HFS Research who has been following the use of autonomics closely, wrote in a recent report that the IPsoft partnership may help Infosys 'reap fatter margins by augmenting and replacing expensive, human IT support engineers with cheaper, more accurate, efficient automated processes,' and by improving service delivery."

146 comments

  1. Bound to work... by Anonymous Coward · · Score: 0

    I bet this works just as well as hiring Indian coders.

    1. Re:Bound to work... by Anonymous Coward · · Score: 1

      helo, this is Peggy, press CTRL+ALT+DEL to continue this call

    2. Re:Bound to work... by Penguinisto · · Score: 4, Insightful

      Ironically, it'd likely work just as well as hiring Indian help-desk staff.

      I suspect Infosys (an Indian company) will likely end up stabbing their own jobs market in the gut with this one, should it take off.

      --
      Quo usque tandem abutere, Nimbus, patientia nostra?
    3. Re:Bound to work... by Anonymous Coward · · Score: 5, Funny
      To paraphrase:

      go away, I have replaced you with a shell script. A small one.

    4. Re:Bound to work... by Anonymous Coward · · Score: 0

      Anyone reading a damn scripted card from a flow-chart flip-book system can be replaced by automation. I think the only thing still holding it back and keeping those jobs in place is voice recognition. (The person in India still seems better than the bot at telling the difference between "yes", "no", and "repeat again". And yes I've gone through bots that are still too stupid. I may get "Liz" by going through the call-center operator, but at least she's somewhat useful after talking my way back through all the script item steps.)

    5. Re:Bound to work... by cayenne8 · · Score: 3, Insightful

      . I think the only thing still holding it back and keeping those jobs in place is voice recognition. (The person in India still seems better than the bot at telling the difference between "yes", "no", and "repeat again".

      But on the upside, we the customer, will be able to understand the bots MUCH easier than we currently can the Indian named "Bob" on that support call.

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    6. Re:Bound to work... by SJHillman · · Score: 2

      That's because Bob in India only needs to understand "Repeat Again". It's the only thing he ever hears.

    7. Re:Bound to work... by babbage_a · · Score: 3, Insightful

      And should also work better than all the lazy American, European, Asian....(add ethnicity, nationality here) bums. I don't understand the racism on these forums. If you think you are smart, there are people smarter than you in the race you are criticizing.

    8. Re:Bound to work... by ebno-10db · · Score: 1

      Ironically, it'd likely work just as well as hiring Indian help-desk staff.

      Better.

    9. Re:Bound to work... by icebike · · Score: 1

      Anyone reading a damn scripted card from a flow-chart flip-book system can be replaced by automation. I think the only thing still holding it back and keeping those jobs in place is voice recognition.

      Voice reco is getting very good these days, but that doesn't mean that its going to solve the problem of being read a script from a flip book.

      The script is there to allow the "tech support" to offer something they call "support" without having to know a single thing about what equipment or software you have, and what it is used for. These people are totally clueless. It would be easier to put the entire thing online.

      But that still leaves you with a script-bot that has no insight, no ability to pick up on a nuance ("My tv only works in the evening") to understand that there is nothing wrong with the TV other than the fact that it was plugged into a switched outlet intended for a lamp, and the wall switch was off during the day.

      If you don't have humans with some knowledge in the loop there is no way to even improve the stupid script.

      --
      Sig Battery depleted. Reverting to safe mode.
    10. Re:Bound to work... by K.+S.+Kyosuke · · Score: 1

      To paraphrase:

      go away, I have replaced you with a shell script. A small one.

      For example, echo "Closed, WONTFIX" could replace some programmers.

      --
      Ezekiel 23:20
    11. Re:Bound to work... by Gr8Apes · · Score: 3, Informative

      It has nothing to do with racism, as you imply. The stereotypical out-sourced help desk is staffed by people unknowledgeable on the topic and reading from a printed script. Asking anything off-script will derail the staffer, and a robotic script would be no worse. The script would be better in that it can't get flustered, and cannot go off script, at least that's the supposition. I'm sure "Indian" was used since the companies referenced in TFA are... Indian.

      --
      The cesspool just got a check and balance.
    12. Re:Bound to work... by slimdave · · Score: 1
      It's OK, there will still be jobs for the C-levels, managers, and a small number of technical staff, so the shareholders will make more money.

      I wonder if the current drones will be asked to stay on to help train their new robotic replacements?

    13. Re:Bound to work... by gottabeme · · Score: 1

      It's not racism to point out that tech support outsourced to India provided to American customers is generally poor, mostly because of language issues. Repeat after me: that is not racism.

      Jesse Jackson loves (and makes a living on) people like you.

      --
      "Those who consume the bulk of goods are those who make them. We must never forget this secret of our prosperity."
    14. Re:Bound to work... by Anonymous Coward · · Score: 0

      I dont care who jassie jackson is but I am sure lazy bums like you use steriotypes like these to hide their incapabilities

    15. Re:Bound to work... by davydagger · · Score: 1

      the worst part is that most level 1 tech support doesn't either.

      the even worst part is that like auto workers, this is going to destroy a fuckton of tech jobs putting the rest of the industry on notice.

    16. Re:Bound to work... by turgid · · Score: 2

      It's not racism, it's just a sad fact and here's my experience.

      For several years I worked as a Software Engineer at Xerox in the UK and we survived for 3 years after the global economic crisis hit in 2008. But management, always looking to save a few percent on the Engineering budget every year (despite always breaking even and returning to profit), finally cut it to below a level where they could continue to fund us as a cohesive unit, so they did a deal with HCL where we were all transferred to HCL who could do the work for the price (allegedly) and provide more engineers!

      So HCL's plan was to take as many of us as possible off the Xerox work and to replace us with Indians, sending us newly-acquired, expensive staff to do contract work for better-paying customers (many miles from home for months at a time).

      The HCL CEO sold the story that Westerner engineers are spoilt, lazy and ignorant, compared with intelligent, diligent and self-motivated Indians.

      What HCL provided was very young, inexperienced and very poorly-paid Indians, perhaps straight out of university, to acquire knowledge, pick up work and to train off-shore teams of similarly-inexperienced staff.

      Nothing was impossible. They were instructed to say "yes" to everything.

      They were posted here for 3 months at a time, often expected to assimilated decades-worth of institutional knowledge in that time and to work all the hours god sends.

      You see, they were brainwashed that everything is possible if you just try hard enough and that success is entirely down to the individual. Managers wielded metaphorical sticks, and let me tell you, they had the pointiest hair I've ever seen.

      This is "empowerment."

      If you don't succeed, it's because you didn't try hard enough. Not that projects were completely mismanaged...

      So these poor young men and women, being paid a pittance and with no living expenses for being in a much more expensive foreign country, were apart from their families for several months at a time and living in tiny rooms, expected to work night and day, to do the work of entire teams of people who'd taken a decade or more to learn their craft and getting shouted at and lied to by their management.

      That's the reality, so cut these poor guys a bit of slack. It's not their fault. It's the fault of The System.

    17. Re:Bound to work... by babbage_a · · Score: 1

      I dont care who jassie jackson is but I am sure lazy bums like you use steriotypes like these to hide their incapabilities

    18. Re:Bound to work... by gottabeme · · Score: 1

      Are you daft? Do you not understand that it is not racist to point out the fact that many Indian tech support representatives are difficult for native English speakers to understand? If I tried to speak their native language, they'd probably find me hard to understand too. That's not racism! Think for yourself!

      --
      "Those who consume the bulk of goods are those who make them. We must never forget this secret of our prosperity."
  2. programming is not a prodcution line by mjwalshe · · Score: 1

    As I recall a senior member of the BSI telling me when I was working on a research project that went towards the development of BS 5750 AKA ISO 9000. Sounds like Mr Kakal doesn't really understand either IT or Production engineering

    1. Re:programming is not a prodcution line by SJHillman · · Score: 4, Funny

      Judging from the summary, they're looking to replace support more than production. I'm pretty sure this isn't a new idea... all you need is a cassette tape playing "Have you tried turning it off and on again" on a loop.

    2. Re:programming is not a prodcution line by gl4ss · · Score: 1

      As I recall a senior member of the BSI telling me when I was working on a research project that went towards the development of BS 5750 AKA ISO 9000. Sounds like Mr Kakal doesn't really understand either IT or Production engineering

      they're replacing call center dudes. not production.

      it sounds better if they call it IT business than call center business I suppose. it's meant for the bozos at hr/some fantasy land who read computer world.

      --
      world was created 5 seconds before this post as it is.
    3. Re:programming is not a prodcution line by zlives · · Score: 1

      but but, it will be cheaper!? my software robot, Pascal, written in assembly, likes to think of it self as a program... how quaint.

    4. Re:programming is not a prodcution line by Capt.Albatross · · Score: 2

      All you need is a cassette tape playing "Have you tried turning it off and on again" on a loop.

      Who holds the copyright on that phrase?

    5. Re:programming is not a prodcution line by mjwalshe · · Score: 2

      Doing speech recognition to reliably detect say even the 20 most common problems with a help desk that might be harder than you think

    6. Re:programming is not a prodcution line by h4rr4r · · Score: 4, Interesting

      Which is why 90% of the time support for something is totally worthless.

      Verizon wireless was rejecting some of the SMS we send our own employees. There is no one we could talk to who had any idea what to do. No customer facing person had any ability to tell us why they started doing this or if there was a process around it.

    7. Re:programming is not a prodcution line by tattood · · Score: 1

      but but, it will be cheaper!?

      It will if US companies skip the middleman (Infosys) and just use IPsoft themselves.

      --
      WTB [sig], PST!!!
    8. Re:programming is not a prodcution line by Maxo-Texas · · Score: 1

      It's increasingly common so it must not be too hard.

      Some companies I deal with have no human "escape hatch" option available any more.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    9. Re:programming is not a prodcution line by h4rr4r · · Score: 2

      I would then stop dealing with them.

      I have no tolerance for spending 20 minutes to get a 2 minute thing done. VZW's system is terrible. I want to pay the bill, it even offers to let you pay before you hear about your account if you select that it then tells you about your account before letting you pay. It was designed by a crazy person.

    10. Re:programming is not a prodcution line by gmack · · Score: 3, Interesting

      At least they tried to help. When one of my customers stopped getting push emails on her Blackberry, I was told by Rodgers Mobility support that push email is an unsupported feature and the policy was that she could not report delivery problems to anyone.

    11. Re:programming is not a prodcution line by tnk1 · · Score: 3, Interesting

      We had a similar issue with some provider not accepting our texts. It may have been Verizon. We had to ask one of our managers who used to work at Verizon to call a buddy of his who still worked there. Turned out that they have a different message size than other providers or something, and that if we sent something to the usual 160 character limit, it would not send at all. It was an edge case, but I am surprised it never came up before.

      At this point, we need support companies that we pay that actually have employees who "know someone" inside the organization, because these big companies are about as transparent as muddy crude oil.

    12. Re:programming is not a prodcution line by fuzzyfuzzyfungus · · Score: 1

      Judging from the summary, they're looking to replace support more than production. I'm pretty sure this isn't a new idea... all you need is a cassette tape playing "Have you tried turning it off and on again" on a loop.

      What seems sort of curious is that 'support' is what happens when software(sometimes hardware; but hardware at least has the decency to usually fail dramatically enough to just be swapped out, and would be hard to roboticize outside of a datacenter or something in any case) fucks up hard enough, or confuses the user hard enough, that an IT minion gets called in.

      Adding a layer of 'software robotics' to second-guess the existing layer of dysfunctional software just seems like a nightmare of cascading complexity waiting to happen(especially since the software robot will need its own hooks into the system, or some impressive screen-scraping and OCR/natural language capabilities. I'm not saying that it's impossible; but it seems like money ill-spent compared to money dedicated to building more robust software that requires IT to come in and give it a shove a bit less frequently.

    13. Re:programming is not a prodcution line by gmack · · Score: 2

      Not that hard? It's amazing how many of them screw up badly.

      In UPS case the damn thing can't even handle my Canadian accent. Nothing so infuriating than to have to read my number, have the IVR repeat it back to me garbled and then have to tell the damn computer it got it wrong and then have to go through the process twice more before being forwarded to a support person to sort it all out. I've even tried changing my pronunciation from "Zed" to "Zee" .. still no dice.

      My only thought is that they either don't keep statistics on how often that happens or that the managers who make the decisions never see them.

    14. Re:programming is not a prodcution line by K.+S.+Kyosuke · · Score: 5, Funny

      Who holds the copyright on that phrase?

      I first thought of Edison, but then it occurred to me that this was actually Tesla's approach...

      --
      Ezekiel 23:20
    15. Re:programming is not a prodcution line by Tablizer · · Score: 1

      At least you won't get a heavy accent.

    16. Re:programming is not a prodcution line by Kjella · · Score: 3, Interesting

      I once had the displeasure of telling our client that the vendor (luckily not our company but our partner, so I could say "they" not "us") did not support the use of the "back" button in their web interface. Any support case that involved using it would be closed as not supported. For bonus points they didn't provide any functionality equivalent to it either, so of course everyone used the back button anyway where it did work. To me it's a bit like selling a four door car where the back doors are only for decoration and actually opening and closing the doors are not supported but I guess if you have enough lawyers and impenetrable contracts anything is possible.

      --
      Live today, because you never know what tomorrow brings
    17. Re:programming is not a prodcution line by Anonymous Coward · · Score: 1

      Initial tech support simply follows a predefined script. Instead of a person asking did you do XZD? A robot will say do XZD then press 3 if DAC else press 4.

    18. Re:programming is not a prodcution line by Anonymous Coward · · Score: 3, Interesting

      You know who *used* to have a bad ass system? Sony.

      You would call them up it would recognize your phone number (and what you have bought if you registered). It would ask you what you are calling about and route you to the correct repair center. If you had an open call it would route you to the same guy you were working with before and he would give you a status update. It was actually very cool to call them. No re-describing issues over and over no trying the same things over and over. *Then* they changed it out. You would then end up talking to 3 different guys who had no clue what was going on. It was rather sad.

    19. Re:programming is not a prodcution line by luder · · Score: 2

      You mean like this?

    20. Re:programming is not a prodcution line by Kjella · · Score: 2

      What seems sort of curious is that 'support' is what happens when software(sometimes hardware; but hardware at least has the decency to usually fail dramatically enough to just be swapped out, and would be hard to roboticize outside of a datacenter or something in any case) fucks up hard enough, or confuses the user hard enough, that an IT minion gets called in.

      No, first line support is often dealing with people that have a PEBCAK problem, not a software or hardware problem. Or at least not one related to what you're actually providing support for in a supported configuration. I suspect that many companies don't actually want a support line, if you have a problem they'd rather you get pissed and go somewhere else than tie up one of their employees - even your outsourced call center guy. Unless it's a big thing affecting many users in which case you probably know it without everyone calling in. It's not acceptable to not offer support, but you can make it useless enough that most people won't bother. This all sounds like a much cheaper way of providing non-support while still giving the pretense that you do. Let's call it a tier zero before you even get to reach first line support, far less knowledgeable support.

      --
      Live today, because you never know what tomorrow brings
    21. Re:programming is not a prodcution line by frinkster · · Score: 1

      To me it's a bit like selling a four door car where the back doors are only for decoration and actually opening and closing the doors are not supported but I guess if you have enough lawyers and impenetrable contracts anything is possible.

      That was the Jeep Cherokee if you ever took it off-road. People loved them.

    22. Re:programming is not a prodcution line by SJHillman · · Score: 2

      I had one Verizon Business phone support rep tell me that Verizon doesn't offer VoIP, so there was no way for her to transfer to the VoIP support group (which I had talked to many times before but had lost the number). So I asked her, "Does that mean we can stop paying you $2000/mo for a service you don't offer?". She hung up on me.

    23. Re:programming is not a prodcution line by Obfuscant · · Score: 1

      I've even tried changing my pronunciation from "Zed" to "Zee" .. still no dice.

      Perhaps the problem is that you were using "z" as a number?

    24. Re:programming is not a prodcution line by SleazyRidr · · Score: 3, Insightful

      So Edison probably owns the copyright...

    25. Re:programming is not a prodcution line by Maxo-Texas · · Score: 1

      Agree... they didn't use your native vocabulary.

      Try saying it as "zero". "Zee Roh".

      It's one of those odd differences in dialect between our versions of english.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    26. Re:programming is not a prodcution line by Anonymous Coward · · Score: 0

      IPSoft probably doesn;t have the hookers and booze sales department budget.

    27. Re:programming is not a prodcution line by Anonymous Coward · · Score: 0

      For the love of god, tell me that your partner's name didn't start with an I. We still don't support the Back button, and have no in-app equivalent, and it's not up to me.

    28. Re:programming is not a prodcution line by Anonymous Coward · · Score: 0

      The IT Crowd - Hello IT Machine
      http://youtu.be/PtXtIivRRKQ

  3. Lets file this under.. by Anonymous Coward · · Score: 0

    Lets file this under big data, cloud computing, etc.. for future sales jargon to sell more useless stuff to BIG business and government.

    "Useless" is defined in this case as something you could have written and run in house for 1/10000 of the cost but didn't.

  4. Wut? by jimmetry · · Score: 1

    This story tells me nothing.

    1. Re:Wut? by gl4ss · · Score: 3, Insightful

      "The autonomic tools that IPsoft makes are designed to bring software robotic automation and machine learning to routine IT functions, such as help desks, operations and infrastructure management. In other words, with IPsoft's tools, work that is now done by human beings could be done by a software machine."

      it's either more automatic phone reply machines or possibly more of the way of doing business where instead of calling an amazon guy to setup you a new server, you use their tools to deploy the server yourself and amazon doing a robo-call to test if you're the person you say you are and instead of calling amazons support you look up their faq on their site.

      dressing it in 10 paragraphs of bullshit makes a better article - for computer world. also it makes it sound more unique, which it certainly isn't, since we've been using amazon for a while with zero human interaction with sales, support or anyone.

      --
      world was created 5 seconds before this post as it is.
    2. Re:Wut? by Maxo-Texas · · Score: 2

      The company I retired from laid off about 5k people-- found it had to hire about 800 of those back (and is having a hard time getting suck.. people... to take those jobs).

      It's designing it's order entry system to allow it to lay off most of its ma and customer support (another 8000 or so people). But it's SO obvious about it that its losing the good staff which is ironically slowing down the automation.

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    3. Re:Wut? by jimmetry · · Score: 1

      Oh, a *software* machine. You mean those new fandangly things with the opcodes and punchcards and stuff! Nice!

  5. Have you tried turning it off and on again by asticia · · Score: 1

    Indeed, "Have you tried turning it off and on again?" sentence can be read by any automaton, if you call their outsourced helldesk.

    --
    There is no light without darkness.
    1. Re:Have you tried turning it off and on again by Anonymous Coward · · Score: 0, Funny

      Yes, but will "shibboleet" still work?

  6. Been there done that by Anonymous Coward · · Score: 0

    This was tried in the late 90's. It just results in a beating of the phone keypad and four letter (english) words.

  7. Voice based customer support sucks by Joe_Dragon · · Score: 1

    Voice based customer support sucks and some times you have to get to a real person to get stuff done.

    1. Re:Voice based customer support sucks by CanHasDIY · · Score: 1

      Voice based customer support sucks and some times you have to get to a real person to get stuff done.

      Indeed; apparently those who think this is some great new innovation have never had to call in to Verizon Business' IVR... or maybe they're the assholes that run it.

      In short - It's fucking torture.

      --
      An enigma, wrapped in a riddle, shrouded in bacon and cheese
    2. Re:Voice based customer support sucks by Anonymous Coward · · Score: 0

      Voice based customer support sucks and some times you have to get to a real person to get stuff done.

      Yes, and answering questions and problems that are solved by "Did you reboot?" and "Are you sure the machine is plugged in?" also suck.
      So, Suck + Suck = ???
      What we need is MegaMaid, so that all that sucks with Customer Service can be switched to Blow.

      (And, who really cares if the outsourced/contracted support already blows before you replaced with automation?)

    3. Re:Voice based customer support sucks by Anonymous Coward · · Score: 0

      I really hate that they have gone away from pressing buttons. Say 'Yes' if you want to do blah. I'm sorry, I didn't get that. Also, if the answer was on your website, I WOULDN'T BE ON THE PHONE, don't keep saying go to your website as an alternate or as an easier way to accomplish something.

  8. Software Robotics?!? by Mr.+McGibby · · Score: 3, Insightful

    I think that's called software. No robotics needed.

    --
    Mad Software: Rantings on Developing So
    1. Re:Software Robotics?!? by GameboyRMH · · Score: 5, Funny

      At our office we use software hardware. It really saves on the hardware hardware costs.

      --
      "When information is power, privacy is freedom" - Jah-Wren Ryel
    2. Re:Software Robotics?!? by rgbscan · · Score: 1

      I had a 56k modem like that once...

    3. Re:Software Robotics?!? by zlives · · Score: 1

      i think this is what you are looking for...

      http://www.google.com/robot

  9. Wipro and Infosys two companies that should die by Virtucon · · Score: 4, Insightful

    Both Wipro and Infosys are the worst in terms of H1-B visa abuse and should not be allowed to operate in this country.

    http://profit.ndtv.com/news/industries/article-us-senator-accuses-infosys-wipro-tcs-of-abusing-h-1b-visas-321282

    But, unfortunately they're connected with Washington's elite and throw money around in DC to keep things like the H1-B program alive. Remember that during the next election cycle.

    --
    Harrison's Postulate - "For every action there is an equal and opposite criticism"
    1. Re:Wipro and Infosys two companies that should die by Maxo-Texas · · Score: 1

      Infosys does something else that american companies used to do with Aramco.

      They bring a bunch of infosys people over, warehouse them near the client, and pay them indian wages. They keep them in the country for six months-- preferably from july to december so they can keep them in the country for six months until the next july.

      Then they ship them back home. They were never american employees to begin with. They were indian employees. Which leaves us competing here with experienced software developers working for under 30k. It was some special kind of non h1b visa. Perhaps an L1?

      --
      She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    2. Re:Wipro and Infosys two companies that should die by Okian+Warrior · · Score: 2

      ...Remember that during the next election cycle.

      Are you suggesting that we vote out the incumbents?

      But but... my party! I can't let those other guys into office because they'd be worse!!!

      The system is broken, I know that. But I consider myself morally responsible, so I have to vote for the lessor of two evils!

    3. Re:Wipro and Infosys two companies that should die by stenvar · · Score: 2, Informative

      Do you by T-shirts? Jeans? Cars? DVD players? Computers? They're all made overseas by companies that do it more cheaply than we do. If that didn't happen, they'd be much more expensive. So why does this become a problem all of a sudden if it's software development?

    4. Re:Wipro and Infosys two companies that should die by gottabeme · · Score: 1

      I think you shouldn't vote for anyone who leases evil.

      --
      "Those who consume the bulk of goods are those who make them. We must never forget this secret of our prosperity."
    5. Re:Wipro and Infosys two companies that should die by Virtucon · · Score: 1

      okay, I'll bite.

      I used to buy T-Shirts made in the USA, but I can't anymore because most of the garment workers in this country were laid off because of imports that were dumped into this country. Does anybody remember the "Look for the Union Label commericals?"
      There was a place called the Garment District in NYC, thousands of workers making clothes for the US consumer. That's gone.

      Jeans? Humm, Levi Strauss stopped making jeans in this country back in the 80s. So, you're right I can't get Levi's but Wranglers AFAIK are still made in the US.

      Cars? humm yeah let's see I have a car made in Australia out of mostly GM parts as well as an American Made Ford with 30% offshored components.

      DVD players? Yeah that business went first to Japan then to China and now Korea has it's part in it. But you used to get JVC, Panasonic and other brands of electronics made in the US.

      The main argument companies held up was that "it costs more to make things in the US." Well that might be true, but I don't see countries like Germany or Japan allowing wholesale exportation of their core jobs. Most of these companies went to places where buildings burn to the ground taking hundreds of garment workers to their graves. Not because it was cheap, that was a factor, but they didn't have to deal with trade unions or federal regulations. Remember Nike and all the hoopla regarding the child labor practices? Yeah I'll buy those Air Jordans built on the backs of little kids. Not!

      Not everybody in the US will be a Lawyer (god we have enough all ready) or a Doctor (we have a doctor shortage thanks to the AMA and the Feds) so where will the middle class work? Let's see, Manage a McDonalds? Burger King? You want fries with that? I'd willingly, willingly I say, pay a few bucks more for something that is of good quality made in the US, and I do.

      Also, we did have a PC industry here, crap it started here. While I was in college, I worked laying out Circuit Boards that were used in Mini, Micro and Mainframes. Sure there were components from overseas but price isn't the only driver, sometimes you have to keep your neighbor employed too. Anybody remember Hayes modems? Those weren't Hyunayes. Also, Dell still isn't dead either!

      --
      Harrison's Postulate - "For every action there is an equal and opposite criticism"
    6. Re:Wipro and Infosys two companies that should die by stenvar · · Score: 1

      You seem to want some kind of guarantee of long term stability, but that doesn't exist in an era of rapid technological change. On the other hand, you also seem to think it's a disaster when the current jobs disappear, but it isn't. And you're blind to what's actually going on in the economy; for example, you think only in terms of manufactured consumer goods, when America's manufacturing sector is bigger than ever, but happens to be making higher value products that you don't really see. You simply can't project economic disaster based on a series of isolated data points and examples.

      Obviously, an economy consisting only of lawyers, doctors, and service workers wouldn't work (unless we become legal and medical central for the rest of the world), so that's not how the economy is going to function. We just don't know what the jobs are going to be in 30 years, but there will be lots of jobs and they will be filled. And if more people were to stay at home to raise a family because one parent's income is enough for all their needs and wants, like they used to, all the better; we don't actually need to reach 100% labor participation rate or have lots of two person households working.

    7. Re:Wipro and Infosys two companies that should die by Anonymous Coward · · Score: 0

      What makes you think that there will be lots of jobs and that they will be filled? If the science of ecology teaches us anything is precisely that there is no guarantee that there will be enough niches for all individuals.

    8. Re:Wipro and Infosys two companies that should die by Virtucon · · Score: 1

      It's not a question of that, it's a question of wholesale exportation of jobs overseas to get 1) cheaper labor 2) avoid government regulation 3) dodge taxes. There's lots of reasons why things cost more to produce in some countries vs. others. Because kids are small, they can get into small areas so why not use them in the manufacturing process for say ships? I can see Korean kids getting into all of those nooks and small areas. That's a niche market isn't it?

      It's not like it hasn't all been done before.

      I'm not arguing against globalization, far from it. US Consumers have also wrought most of this on themselves because that $19.99 thing from China is a must have item or a new Walmart opened up down the street so everybody has to shop there. Competition is healthy when everybody is playing by the same rules, not when one country dumps products and blocks its markets from US product . Or when it happens in other economic areas.. surprise!.

      So, greed is everywhere from the consumer to the companies that export jobs to nations with policies to undermine entire industries. It's time people woke up and started smelling the cat shit otherwise it'll be cat food that you'll be eating when you get too old and can't retire comfortably.

      --
      Harrison's Postulate - "For every action there is an equal and opposite criticism"
    9. Re:Wipro and Infosys two companies that should die by Anonymous Coward · · Score: 0

      There's lots of reasons why things cost more to produce in some countries vs. others.

      Well, yes. And it's up to other countries to decide what social safety net they want to provide, under what conditions people want to work there, etc. And it's up to us to decide whether we trade with them.

      It's not like it hasn't all been done before. [historyplace.com]

      And as Americans got richer and they didn't need this anymore, child labor stopped. And the same is going to happen in China, unless people like you destroy their economy.

      It's time people woke up and started smelling the cat shit otherwise it'll be cat food that you'll be eating when you get too old and can't retire comfortably.

      If I can't retire comfortably, it will be because of excessive taxes or because people like you destroy the economy.

    10. Re:Wipro and Infosys two companies that should die by sethstorm · · Score: 1

      Well, yes. And it's up to our country decide what social safety net they want to provide, under what conditions people want to work there, etc.

      And as regulation was enacted, child labor stopped. And the same will not happen in China, unless responsive Americans save that economy through Westernization.

      If I can't retire comfortably, it will be because of excessive attempts at tax evasion.

      Fixed that for you to reflect the brutal truth. Any hope for a free China was lost on June 4, 1989 - in the Tiananmen Square Massacre - to be replaced by a multinational friendly despotic regime.

      --
      Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
    11. Re:Wipro and Infosys two companies that should die by stenvar · · Score: 1

      It's not a question of that, it's a question of wholesale exportation of jobs overseas to get 1) cheaper labor 2) avoid government regulation 3) dodge taxes

      Good! If US voters can't get the US government to scale back some of its excessive taxes and regulations, maybe international competition can.

    12. Re:Wipro and Infosys two companies that should die by Anonymous Coward · · Score: 0

      You have all the hateful and destructive attitudes of colonialism.

    13. Re:Wipro and Infosys two companies that should die by sethstorm · · Score: 1

      Yet I do not consent to reverse colonialism, as practiced in the UK (or attempted in the US).

      China had a chance to step forward and embrace freedom for all, even the people out in the countryside. Their government thought otherwise; the only thing they have is a country where freedom is limited to the few, urban, and well-connected.

      --
      Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
  10. Please forward to the National Enquirer by Baldrson · · Score: 1

    If H-1b visas are being requested for level 1 support jobs, the FBI should investigate the requesting companies for fraud.

    1. Re:Please forward to the National Enquirer by h4rr4r · · Score: 1

      What color is the sky on your world?

      This is exactly what H1-B is used for all the time. Call up infosys and ask. They will be more than happy to replace your current helpdesk with H1-Bs.

    2. Re:Please forward to the National Enquirer by Baldrson · · Score: 1

      The color of sky in my world is the same color it is in the world where H-1b fraud is so routine it is considered legitimate.

    3. Re:Please forward to the National Enquirer by Anonymous Coward · · Score: 0

      If Barack Obama accused them of being Mitt Romney supporters, the IRS and FBI would investigate them. (Total coincidence, though.) Since he didn't, they won't.

  11. Support is already heavily automated by Animats · · Score: 2

    We already have "knowledge bases", "community support", and support outsourced to Far, Far Away. Microsoft did some work with Bayesian statistics to find out which questions a support tech should ask first. Much software already "phones home" to send trouble reports and crash dumps. There's been some good work on automated crash dump classification, to group similar crash dumps together and send them all to the same maintenance programmer.

  12. They're just talking about level 1 calls by Anonymous Coward · · Score: 0

    I bet what they're talking about isn't that sophisticated. I bet it's along the lines of "press 1 if you can't surf the web, press 2 if you can surf the web but can't get email..." followed by some very basic trouble shooting instructions and "please wait for a representative" when that fails.

    The self-guided tree can only get so complex before people start posting advice on how to get a real person.

    1. Re:They're just talking about level 1 calls by Kiaser+Zohsay · · Score: 2

      Compared to most level 1 tech support I have dealt with, I would rather talk to a bot.

      --
      I am not your blowing wind, I am the lightning.
  13. ob. sf. Vernor Vinge's _The Cookie Monster_ by WillAdams · · Score: 1
    --
    Sphinx of black quartz, judge my vow.
  14. Add security problem to economic problem. by sethstorm · · Score: 0

    Given that it's from one of the most un-American entities out there, I'd say that it'll end up doing the exact opposite. It'll be shoddily coded and maintained as well as run.

    If there's a way to identify an IPsoft/install, the best thing is to get a human and to get one not from a Third World country.

    --
    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
  15. I just mash the keys by Anonymous Coward · · Score: 1

    If I pickup the phone and it's a computer calling me, I hangout and block the number.
    If I call into a system and it's automated I just mash the keys until it gives up and puts me through to a human.
    I am a paying American customer. I am a human being and if you want to do business with me you had damn well better put a human being on your phone lines, otherwise fuck you.

  16. This country drastically needs immigration reform by Anonymous Coward · · Score: 1

    I think a bounty program where American citizens earn $1000 per illegal immigrant captured alive and $500 for every illegal immigrant killed sounds fair.

  17. Certain NDAA provisions would be useful. by sethstorm · · Score: 1

    All the force on K Street won't matter if Wipro/Infosys/etc. and their lobbyists have a very bad day with the explicit disclosure of why. Just explain to the public that their fraud and all their misdeeds (public and otherwise) on national television if someone complains. It's a desperate measure, but someone brave enough to do it would gain the confidence of millions of US citizens defrauded out of jobs; it would be the "Icarus falling out of the sky" moment for the abuse of guest workers of any skill level.

    It just takes one Trojan Horse of a President to get in and do the deed.

    --
    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
    1. Re:Certain NDAA provisions would be useful. by Virtucon · · Score: 1

      LOL, I miss K street. Thing is one time I was going through town late one night in a cab. We were going up North Capitol to my apartment (way north of the letter streets) and when we got to M street I remember the Crack Whore coming up and banging on the driver door. The driver just sped off. Great place DC, especially late at night.

      --
      Harrison's Postulate - "For every action there is an equal and opposite criticism"
  18. Verizon is a bit of a special case... by Penguinisto · · Score: 5, Interesting

    If you think that's bad, try getting help on a server issue when you're not a Verizon customer.

    Back in 2006, I was working for a DoD contractor, and discovered that our order emails to suppliers were bouncing as spam if it went to a Verizon address. We tried for a solid week to call everyone we could possibly find at Verizon that could help, but either got stonewalled, referred to some useless person, or (most often) shoved into the standard customer tech support queue. Mostly we were treated like either a social-engineering attempt, an idiot, or something similar.

    Thing is, my employer ran the EMALL website, which all armed forces used to order anything which wasn't an actual weapon. Our index was bigger than Amazon's

    Finally, I gave up and spoke with the managers at DLA (Defense Logistics Agency), laying out the problem to date. We then put out a system-wide notice to all DoD suppliers that if they wanted to sell something to the military, they'd damned well better use something other than a Verizon email account. Two weeks later, Verizon came out of the blue, desperately calling us asking what they could do to help us out. Turns out they weren't fully RFC-compliant at the time; they fixed it pretty quickly once they realized that a lot of their DoD-supplier customers were suddenly asking them how much the contract ETFs came to.

    Sad part is, if my employer was some tiny company in BFE, there would likely still be a problem with the damned thing.

    --
    Quo usque tandem abutere, Nimbus, patientia nostra?
    1. Re:Verizon is a bit of a special case... by StarryEyed · · Score: 1

      This is exactly correct, Verizon exists in a weird anti-communication bubble. You simply cannot contact them to resolve any sort of server-level problem. I was an enterprise mail server support guy for a company that sells specialized mail servers to thousands of data centers. One day Verizon started dropping one email out of every 12 that was sent to them, no matter who was the source or the content of the message! I tracked it down to one of their 12 email servers that faced the external world, anytime a message went into that server it was for all purposes simply eaten, never to be seen again. For literally months I went through the same human contact problem Penguinisto is talking about. I had never before discovered a company that you can't communicate with. It made me wonder how they could possibly remain in business.

    2. Re:Verizon is a bit of a special case... by lightknight · · Score: 1

      Hmm, that seems to be the mode of many companies today, to cut costs, I suppose. All attempts to get access to someone useful are routed to Mars.

      My own personal flavor of recent dissatisfaction lies with Kyocera. I have a minor project to convert paper to PDFs (ultimately), and it is made more difficult by their Taskalfa machine, one of those expensive all in ones. Why, you ask? Well, get this: when you are scanning several tens of papers at once, if it jams during this continuous scan, the process for continuing consists not of removing the offending piece of paper and continuing from said paper, but by removing said offending piece of paper, then replacing all originals in the document feeder, so that it can (for reasons only God knows) quickly count through the previously scanned pages, then begin scanning again when it gets up to where it jammed. This has the lovely side effect, on particularly troublesome sets of irregular paper, of inducing paper jams during the count...which results, I imagine, in some sort of nasty recursion, whereby it asks you to replace the originals, so it can count them again...

      Attempts to contact Kyocera Global were, sadly, less than useful. What I wanted was a firmware upgrade, or hidden switch, to turn off what I consider....*#@&$(*....behavior for a scanner. What I got was an email telling me to contact my local Kyocera document solutions provider whatever....as if what I really needed was the toner changed. It's like guys, I'm a tech, IT & full CS, if I am going to trouble of writing you an email (I rarely do social calls), it's because I've typically run out of other options...and giving me the run around is the quickest way to find yourself on the equipment maker's black list. Help me out, even if it's something obvious,and we are all friends; heck, there are even times when what I am asking for is something that the rest of your customers want, but simply haven't found a way of saying it. And yes, since I'm a tech, my requests tend to run on the reasonable side of things...

      The other source of my disflavor in recent months would be, I think, HGST / Intel / HP. I purchased a SATA-3 7200 RPM 1TB hard drive, and it's showing up as a SATA-2 drive....which has me very unhappy. It should be showing up as SATA-3, yet HGST has no answers, Intel's chipset (which is handling the SATA) gives no hints, and HP, of course, is the manufacturer of the laptop. Actually, hmmm, I need to double-check something. Fairly certain the serial number was for the right drive, and that HGST consider this....on the other hand, perhaps a SATA-2 drive was sent to me....at which point, I will need to drown a vendor, for sending the wrong model.

      --
      I am John Hurt.
  19. Not even... by EvilSS · · Score: 2

    "With IPsoft's tools, work that is now done by human beings, mostly Level 1 support, could be done by a software machine."

    Software Machine? From my experience most first level support could be replaced with a batch file or python script. 99% are just following a script, or worse, just act as some sort of very faulty speech-to-text interface for turning a phone call into text in a ticket and tossing said ticket over the wall to the next level of support.

    --
    I browse on +1 so AC's need not respond, I won't see it.
  20. It's a problem since it's based on fraud and abuse by sethstorm · · Score: 1

    Take away all the dishonesty and watch the cost "differential" evaporate into thin air.

    In addition, those guest workers are sought for having the status as indentured servants, something not associated with citizens in the properly functioning (and non-distorted by guest workers/illegals) job markets of First World countries like the US.

    A few decades ago, McCarthy would have rightfully put you and these companies in their place for siding with enemies of the United States of America.

    --
    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
  21. Good by Karmashock · · Score: 2

    We need more automation in general.

    I know this means some low level jobs evaporate. But it also means companies aren't having to pay for those jobs anymore which means their priorities will shift to getting trained labor. And that means either companies will start focusing more on actually training their own labor a bit more which they can afford if they're not paying for low end labor. Or the universities will at least get somewhat competent at preparing people for the work force.

    People whine about automation but its pointless. Its the future. Deal with it.

    --
    I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.
    1. Re:Good by Anonymous Coward · · Score: 0

      Ha! Companies aren't going to invest in training their own labor a bit more. They'll take the reduction in costs as short terms boost in profits and pocket the money.

      I agree, things should be automated as much as possible, but it takes a generation or two before that automation changes from disruptive to useful.

    2. Re:Good by ebno-10db · · Score: 1

      We need more automation in general.

      People whine about automation but its pointless. Its the future. Deal with it.

      I don't know if I'd say it's the future, because someday the Luddites might win. It is, however, the only way that we can increase or even maintain (in the face of more expensive natural resources) our standard of living. It does cause short term pain, and you shouldn't deny that reality. However the rate of job loss is less than when they ship whole factories or industries offshore. The automation also provides a genuine permanent increase in productivity, rather than the supposed comparative advantage of offshoring (which is actually cost shifting - true comparative advantage comes from climate and geography, human skills and infrastructure can change quickly).

      Most likely this "development" is hype, but if it isn't, then great. I hope they create great technology.

    3. Re:Good by Anonymous Coward · · Score: 0

      But it also means companies aren't having to pay for those jobs anymore which means their priorities will shift to getting trained labor.

      Slow down there. Since when did companies ever prioritize "getting labour"? If you remove the need for a job the owners get wealthier. There is no intrinsic pressure to hire any additional trained labor beyond the previous levels. the only reason to hire more of this so called "trained labour" would be if the market for the product expanded. But laying off staff doesn't increase demand for your product nor does it increase your staffing needs.

      And that means either companies will start focusing more on actually training their own labor a bit more which they can afford if they're not paying for low end labor. Or the universities will at least get somewhat competent at preparing people for the work force.

      no again... oh wait... you went to a university that doesn't teach you how to properly use logic to reach a valid conclusion. Now I see what the problem is.

    4. Re:Good by StillNeedMoreCoffee · · Score: 1

      Low level jobs. You mean jobs that are low paying. They are only low paying because the companies set the price. There are far too many companies that are not willing to pay a living wage to people that work for then, while they re-up on their membership to the country club. As things are going now, companies will try to automate everything, until they find that they have fired people to the point that there is no longer anyone to buy their product. They go out of business and scramble to get a low paying job from the remaining dwindling pool of employers.

      I think some regulation, taxation and thoughtful planning is in order to save the capitalist system. Right now they think we will let things go back to the industrial revolution days. Probably won't happen.

    5. Re:Good by Karmashock · · Score: 1

      No companies do not set the price any more then companies set the price for a pair of socks or the cost of a taco.

      Its an interface between two parties.

      In an employer employee arrangment, the worker is actually the seller. Just as the taco vender is the seller of the taco.

      What happens if the taco vender wants to charge too much for his tacos? The consumer shops around and buys a cheaper taco. Now you could say your tacos are really good and are worth the extra money. Well, that's your opinion. Things are worth what people are willing to pay for them. If no one thinks your tacos are worth the extra money they're not worth it.

      By the same argument, your labor is worth what people will pay for it. Why should I pay you more for labor when I can pay someone else less to get the same thing? Does that make sense?

      Lets take this back to tacos. Lets say there is a lot of competition in the taco business and its driven prices down. What do you do? Well, you either adapt your business model to make selling tacos cheap to be profitable OR you get out of the taco business and look for something else.

      Taking that back to labor, there are many different types of employees. Different ways of working. Different skill sets you can have and therefore sell. If your skill set is not in demand right now then that means you should have a different skill set. If your mode of employment is not cost effective then you need to consider other modes of employment.

      Businesses do not just set the price any more then some jack ass off the street sets the cost of tacos. Its the SAME thing. There isn't just one business out there. There are thousands and thousands of them. And if they're all citing a similar price they're willing to pay for something... then that's what it is worth.

      If you can't survive on that, that isn't their fault. They pay what something is worth.

      If you want your labor worth more, then we need to invest in job training and small economics education so that people can understand their alternatives and adapt their behavior such that they can support themselves.

      --
      I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.
    6. Re:Good by Karmashock · · Score: 1

      Not true. Acquiring labor is an ongoing process at any going concern. This is especially true in organizations that need skilled labor. Look at the effort companies like Google or Microsoft go through to get the best programmers... that's an extreme example but it makes the point. If your business needs skilled labor you make an effort to acquire it on an ongoing basis.

      --
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  22. Re:It's a problem since it's based on fraud and ab by stenvar · · Score: 1

    Take away all the dishonesty and watch the cost "differential" evaporate into thin air.

    Foreign programmers are willing to do the same job for less money; where's the "dishonesty"?

    In addition, those guest workers are sought for having the status as indentured servants, something not associated with citizens in the properly functioning (and non-distorted by guest workers/illegals) job markets of First World countries like the US.

    The workers Maxo-Texas was referring to are short term visitors that find out customer needs here and then go back to their home country. Where is the "indentured servitude" there? Even H1-B workers have the option of quitting and leaving any time they want; it is a temporary worker program, after all, and people signing up for it have no expectation of staying.

    A few decades ago, McCarthy would have rightfully put you and these companies in their place for siding with enemies of the United States of America.

    McCarthy was a moron. Fortunately, the US realized that free trade and free international competition was in its own security and economic interest, and we have prospered because of it.

  23. They say Chiba City's nice this time of year by Thud457 · · Score: 1

    Would that be the cheery bright blue of a tv with no signal?

    --

    the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff

    1. Re:They say Chiba City's nice this time of year by Baldrson · · Score: 1

      You'll have to see if you can locate a glimpse of the sky in this video of the world in which H-1b fraud is rampant.

  24. If you RTFWS... by Anonymous Coward · · Score: 0

    ...then you might agree with me that they're probably talking about IPS' "Expert Systems for Autonomic IT Management". If you like cartoons, meet Max:

    http://www.ipsoft.com/content/meet-max

    No idea whether it works or not. There are lots of corporations in the world who can talk a good game, just not play one. Many of them are in India. You decide.

  25. Re:It's a problem since it's based on fraud and ab by Maxo-Texas · · Score: 3, Insightful

    Wages are leveling out.

    My main point of irritation is that I can't legally buy movies, medicine, software development packages, and many other products for the extremely low price the same corporations legally sell them to indians and chinese for.

    I have to pay $19.99 for a movie selling legally in china for $2.49.
    I have to pay $5.00 a day for blood pressure medication selling legally in india for 10 cents.

    It's ILLEGAL for someone to buy a bunch over there and ship it back here and sell the movies for $3.49 and the pills for 20 cents (100% mark up).

    A few years ago Microsoft was GIVING development suites to indians free while I had to pay $750 for the same product.

    Indian wages (as of novermber 2012) were going up 20%. China is seeing 12% to 100% annual wage inflation.

    It's been a long painful walk, but sometime in the next 4-8 years it won't be worth it to offshore any more. These automation programs are a leading edge. Infosys also is trying to rebrand themselves from being a company that sells legions of code monkeys and grunt programmers to a company that sells managers and ceos. That's also a sign of the increasing wage structure.

    I was lucky. I lived on half of what I made since 2000 and I was able to retire early. Now I do massage therapy, draw, and paint for fun. I'm looking at doing some programming for fun but haven't done so yet. Either Libreoffice (I read they are friendly), or Android (for my dnd game), or some kind of board gaming table software.

    --
    She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
  26. they are re-discovering fire and flint tools by luis_a_espinal · · Score: 2

    , work that is now done by human beings, mostly Level 1 support, could be done by a software machine

    MUAHAHAHAHAHAAAHAHAHAHA. Oh, sorry, you were serious. Oh well, MUAAHAHAHAHAHHAAAHAH!!!!

    On a serious note, those of us who are in the knows, who have done some type of IT work, we know that that is bullshit. Tier I support has never been done, and can never be done with a IVR system.

    For example, let's consider IVR systems, which is where these supposed "software machine" silver bullets can fit in. Call your cell phone or cable provider, and you will see that at most, what you get is an IVR system that leads you to an specialist (or sometimes someone who is reading a script of instructions) after the IVR has tried to collect some basic problem description that, in theory, helps facilitate the specialist.

    That is all.

    Let's call the IVR system a Tier-0 support system (or more appropriately, a routing system that takes a customer to actual Tier I support.) That is all. It's only when a human being in Tier I support fails at resolving the issue, that Tier II and Tier III get summoned. One would have to create one hell of an expert systems to barely begin to mimick Tier I support for the general-case type of problems.

    All you would do is piss the customer. Case in point, look at AT&T and Bank of America, and other cell providers. They are phasing out IVR systems (or severely reducing them) in favor of actual human beings (couple that with a minor shift away from offshore call centers, but that's another story.)

    And that is just for mundane tasks.

    'what robotics did for the auto assembly line, we are now doing for the IT engineering line.

    Yeah, because IT is like pulling levers or flipping burguers (no offense, since I once pulled levers and flipped burguers.)

    Serious question: Do they even know what the hell robotics mean?????

    I bet they actually do but they are simply latching to the next buzzword (since manufacturing and robotics are the hot pancakes of the day), hoping for the next business-type offsourcing dumbass to actually fall for it.

    Up next on Fox News, they invented software-based monkey coders (and thus circumvented Turing's Halting Problem.)

    1. Re:they are re-discovering fire and flint tools by Anonymous Coward · · Score: 0

      I thought that most of tier 1 calls can be eliminated if people simply read the manual?

      of course, with the present usage of The Cloud as the location of the manual, the always on and available wiki will be filled with gems like "remember to come back and finish this" (click help in modern software... I fear what would happen if there was no network connection... I found that in wireshark yesterday when looking up SSL stream tracing information... (I guess normal users call for tier 1 support at that point and is instructed to try power cycling the connection on loop)

      I used someone's tablet and clicked on the help in chrome, and it went online to pull the manual. What if the tablet couldn't get online? It had no help.

      So yes, you're right -- if the practice is to continually not ship with documentation, and the links to documentation contain unfinished works, then your tier 1 human who can tell me to try rebooting the SSL connection might never go away. But if they bothered to actually send manuals and people weren't ashamed to read them, I think we wouldn't have to be groaning about helpdesk support being outsourced to another country. There wouldn't be much need for it. I guess that makes me some sort of anti-capitalist, trying to get people to learn...

    2. Re:they are re-discovering fire and flint tools by luis_a_espinal · · Score: 1

      I thought that most of tier 1 calls can be eliminated if people simply read the manual?

      This is only true if a) the system is trivial enough or b) if the manual is well-written and the system's usage is self-evident and easily deductible from its interfaces. Most systems do not fit that description.

      RTFM can only take us so far, in particular if the users are not technically savyy beyond some business-specific competency (for general systems, neither they have to, nor should we make it a requirement.)

      Any complex system, be it software, electric, mechanical, whatever, will be used in manners and conditions not expected, but that yet will fall within its normal operations. It is simply a combinatorial problem that no manual will ever be able to cover.

      of course, with the present usage of The Cloud as the location of the manual, the always on and available wiki will be filled with gems like "remember to come back and finish this" (click help in modern software... I fear what would happen if there was no network connection... I found that in wireshark yesterday when looking up SSL stream tracing information... (I guess normal users call for tier 1 support at that point and is instructed to try power cycling the connection on loop)

      I used someone's tablet and clicked on the help in chrome, and it went online to pull the manual. What if the tablet couldn't get online? It had no help.

      Systems like these (for example, Chrome) are typically self-evident in usage for the general consumer. It is true, however, that utter reliance on the cloud for help is a big design no-no for me as well. I guess now "help" means "google".

      It certainly simplifies design, but it doesn't necessarily simplifies users' experience.

      So yes, you're right -- if the practice is to continually not ship with documentation, and the links to documentation contain unfinished works, then your tier 1 human who can tell me to try rebooting the SSL connection might never go away. But if they bothered to actually send manuals and people weren't ashamed to read them, I think we wouldn't have to be groaning about helpdesk support being outsourced to another country. There wouldn't be much need for it. I guess that makes me some sort of anti-capitalist, trying to get people to learn...

      That last part in bold made no sense.

    3. Re:they are re-discovering fire and flint tools by Megane · · Score: 1

      work that is now done by human beings, mostly Level 1 support, could be done by a software machine

      MUAHAHAHAHAHAAAHAHAHAHA. Oh, sorry, you were serious. Oh well, MUAAHAHAHAHAHHAAAHAH!!!!

      Don't worry, the software will be written by contractors from India. And it will be set up as its own tech support line.

      --
      #naabhaprzrag, #sverubfr-000, #agi-fcbafberq, negvpyr[pynff*=' negvpyr-ary-'] { qvfcynl: abar !vzcbegnag; }
  27. Quality of Indian H1-Bs have fallen drastically. by 140Mandak262Jamuna · · Score: 3, Interesting
    Compare to the pre 2000 era, the quality of H1-Bs from India has fallen dramatically. Family ties, food and entertainment preferences, increasing availability of imported stuff, increasing wages due to local economic growth etc have created a very good working conditions for the top quality Indian engineers. So many/most of them prefer to stay back. Labor is cheap in India, so these guys/gals employ cooks, servant maids and drivers and get plenty of free time to enjoy the money they earn. The heavy influx of Indians in the pre 2000 sent back real down to earth feedback about life in America. "Uninterrupted power, running water, clean air, cars, air conditioned homes etc etc. But no servant maids, you clean the toilet yourself". Many younger generation Indians, especially girls refuse to come to USA, because often the dirty task of cleaning the bathrooms fall on the wives. All this has led to a drastic reduction in the quality of people still willing to come to USA.

    Most people who are still coming to USA fall in two categories. Some of them still love the freedom, opportunities and the general law and order and free markets etc. The other set is people who did not make the top cut in India, so trying to improve their chances by adding American experience to their resume.

    Pretty soon all the goodwill earned by the top notch graduates from IITs, IISc and National Institutes of Technology, in the 1990s and early 2000s would have been totally spent. May be it has already happened. Now the fresh Indian H1-Bs are often seen as malingering, incompetent but with highly inflated ego. So even if the H1-B quota is raised to infinity, if the American corporations wise up, most of these visas will go unused. But Corporate America has to wake up first.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  28. IT Crowd by slash.jit · · Score: 1

    Have you tried turning it off and on again ?

  29. The best and the brightest by Anonymous Coward · · Score: 2, Insightful

    Hmm, so H1B's go to the best and the brightest 1st line support engineers that can be replaced by software, really?

  30. Re:Quality of Indian H1-Bs have fallen drastically by Anonymous Coward · · Score: 0

    This is what has been happening in Silicon Valley and several other software development regions in the US. the talent pool is appalling. There is a lot of nepotism and favorite-seeking. I have seen engineers from India promoted to senior architect positions by their Indian-peer manager, who don't know the first thing about how to architect software systems! Add to this the fact that in some of these situations the software underdevelopment was for mission-critical systems, like air transport, medical diagnostic systems, finance, etc.

    What we're looking at, downstream, over the next several years, is a domino effect that is going to make us reap[ the whirlwind for letting these incompetents in to our software development environments.

    A few months ago I was talking with someone who told me about absolutely unqualified L-1 (student) visa employees who were put into mission-critical positions, having almost no idea what they were doing.

    Another thing that comes along with what I prefer to call a pestilence of H1-B's is their cultural attitudes toward women, and subordinate employees. The sheer arrogance of Indian managers is something to behold. I have seen too many treat their employees like chattel, and put up an all-but-opaque glass ceiling for women, and non-Indian employees.

    ANYONE who gets out and asks around in Silicon Valley can verify this, but the press it too lazy to look at what's going on.

    Another thing: most of the recruiters in these regions are ex-H1-B's who have moved from software development into recruiting, where they steadily eliminate highly qualifies American candidates from consideration, and "hire their own". Go talk to most of these so-called recruiters about job requirements for an RFP; they don't know what they're talking about; they will read an inflated RFP that is meant to EXCLUDE qualified Americans (with overblown requirements) as if it's the bible. They don't even understand what it takes to do the job.

    So, this is what Bill Gates, John Chambers, and many other greedy CEO's have brought us, a whole new culture of ineffective H1-B's, working on our mission-critical software.

    That said, there are some talented ones, but they are the EXCEPTION. Don't believe me? Go and ask around.

    Here's more:
    What's little known is that American corporations are using large-scale outright deception and manipulation in an attempt to displace American Workers.

    Some of the information presented in the following links will shock most Americans, because American corporate leaders don't want us to know the truth, and they are paying off policy makers with contributions to keep the truth from us. The H-1B fiasco has cost Americans $10TRILLION dollars, since 1975. For anyone who wants to know the truth, read on.

    One of the most respected technology pundits in Silicon Valley:
    http://www.cringely.com/2012/10/23/what-americans-dont-know-about-h-1b-visas-could-hurt-us-all/

    Watch this attorney and his consultants teach corporations how to manipulate the law to replace qualified American workers:
    http://www.youtube.com/watch?v=TCbFEgFajGU

    Here's more abuse of the L-1 Visa (H1-B's are only the tip of the iceberg
    http://economyincrisis.org/content/l-visa-programs-brimming-abuses

    Professor Norman Matloff's extremely well documented studies:
    http://heather.cs.ucdavis.edu/h1b.html

  31. Re:Quality of Indian H1-Bs have fallen drastically by Anonymous Coward · · Score: 0

    From India by any chance?

    Good Indian engineers were coming before H1B1. The visa allowed people with fake degrees, poor skills and relatives to come to the US. I understand the language and was amazed on the level of technical knowledge the engineers had.

    Funny, people from 3rd world countries will lie through their teeth to "save face" on how wonderful it is there and in the mean time they are desperately trying to stay in the US.

  32. Re:It's a problem since it's based on fraud and ab by Anonymous Coward · · Score: 0

    Everybody should read Maxo-Texas comment twice. It's exactly the problem with anything done outside of the U.S. whether you import the product or the worker.

    stenvar said:

    Take away all the dishonesty and watch the cost "differential" evaporate into thin air.

    Foreign programmers are willing to do the same job for less money; where's the "dishonesty"?

    While foreign programmer are willing to work for less money, they don't work for a lesser lifestyle. It just costs less to live at the median level in India and China than it does in the U.S. As Maxo-Taco said, where would companies like Walmart or Target be if China and India could sell directly to the public? Imagine that you bypass Amazon and buy directly from China. DealsExtreme does it very cheaply. Walmart and Target are the real constituency of your senators and congressmen.

    The time's coming when American retailers and businesses will be completely bought out or displaced by Chinese companies as will the management that runs those companies. Then the wailing and gnashing of teeth will begin.

  33. Re:Quality of Indian H1-Bs have fallen drastically by 140Mandak262Jamuna · · Score: 2
    You have absolutely no idea. Guptas are not brahmins. (Nor are they kshatriya descendents of the rulers of the Gupta dynasty). They are descendents of a guy named Aggarsen, who had seventeen sons according to the folk history. Each of them founded a last name. Gupta, Aggrawal, Goel ... etc. Sometimes they are used synonymously. A son of Gupta might call himself Agrawal etc. Some of these names are exogamus groups. (As in a Gupta will not marry a Gupta). But some of them allow endogamy as well. They are traders (vysayas). Not brahmins.

    Being dumb, being incompetent in the job but being street smart etc are kind of universal. You find all kinds of people in all castes.

    You could be the typical troll who incites a brahmin-non-brahmin brawl in threads in soc.culture.indian. Typically almost all the threads there end in such a brawl. The Indian version of Godwin's law is, once the thread mentions brhamins vs non-brahmins, it is time for sane people to kill the thread and leave.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  34. Re:Quality of Indian H1-Bs have fallen drastically by 140Mandak262Jamuna · · Score: 1
    I am one of the competent H1-Bs who came in during the 1990s. All immigrants with work permits are H1-Bs. There was no other way for engineers/doctors/nurses to work here. So I think by "before H1B1" you mean before the drastic increase in H1B numbers in the Y2K hype.

    People with poor skills are able to lie through their teeth and come in here because the good ones are staying back.

    I don't get IIT resumes any more. Now a days I don't even get Region Engineering Colleges, NIT resumes either. It is all no name engineering colleges with unpronounceable (even to me) engineering colleges from godforsaken hinterlands of India. Talk to graduate school admission officers in top American Univs. How much the inflow from IITs to do Masters/PhD has dwindled.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  35. Re:Quality of Indian H1-Bs have fallen drastically by ebno-10db · · Score: 2

    Don't bother trying to educate a bigot. I hate the H-1B program as much as the next American, but I abhor racism. Also, somebody please mod the GP down to -2.

  36. Don't think it'll work by Kimomaru · · Score: 1

    Not that it's technically impossible, but when people have a problem they want to speak to a person and not a machine. Even the simplest problems, like password resets, can be complicated if there's any kind of security policy in place. We have a choice of telecom LEC and CLEC in our area and the CLEC gets out business almost every time (they'd get ALL of our business except, as an organization, we prefer to have some diversification in vendors.) The CLEC gets so much of our business because every time we call them with a circuit problem (which is quite rare anyhow) we get a live person straight away who routes the call for us. No menus, no guessing. The CLEC knows what people expect and they give it to them. That CLEC, by the way, is Cox Communications.

    Infosys might want to focus on the implementation of better processes so that fewer level 1 calls are made to begin with.

  37. If you could automate solving IT problems by KeithH · · Score: 1

    then why do we have the problems in the first place?

    Seriously, if the problems are that easy to solve, then why aren't they pre-emptively detected and repaired by some of the bloatware installed on enterprise machines these days?

    I strongly suspect that this will simply be slightly more sophisticated automated call routing with voice recognition - in otherwords, just a way of delaying the costly, but still inevitable, point where one needs to talk to a human with a clue (i.e. knows where to route the ticket).

    As most of us are aware, the standard IT support strategy for the truly meaty problems is simply to delay, delay, delay, until the customer gives up and goes away. Certainly, that's how HP does it (using well-meaning Indian, Malaysian, Costa Rican, and Bulgarian staff who don't have the authority to actually investigate problems).

  38. Re:Quality of Indian H1-Bs have fallen drastically by Anonymous Coward · · Score: 0

    I don't understand the concept that cleaning your OWN toilet is an issue worthy of considering when relocating to a different country. Even so, if you can pass a Google interview or similar, I can assure that the offer you get will allow you to hire someone to come clean your house each week if that's what you want to do with your money (I'm on an H1B and accepted such an offer). A quick internet search shows a full house cleaning is less than 100$. The real issue is that currently H1B's aren't mainly being used for top notch talent in the first place - it's being used to get foreigners here to do grunt work at low wages. It's true that those people probably can't afford much when they get here.

  39. Chandrashekar Kakal should watch what he says by WOOFYGOOFY · · Score: 1

    if he doesn't want to be sued for making false statements regarding his company's outlook, since Infosys is a public company and no one, including Infosys is going to do for IT what manufacturing did for the assembly line.

    Programs (robots ) can't write bespoke programs or even troubleshoot existing ones better than say LINT and realistically are as far away from that goal as human-level general cognition type AI has always been, which is to say a it's still a mere pipe dream.

    It's not like there aren't teams who periodically assemble with some new way of automatically composing programs from, say, existing components, or from VERY descriptive descriptions - little languages- of the program to be written or within some VERY VERY limited domain. In fact, there is always a new run at this being made somewhere and while it's sucked up more than it's fair share of VC fumes , it's never delivered on jack squat.

    So if this jackofff is thinking he's making a credible threat to Congress in response to being told he can't dump (crappy, underpaid ) labor on the UIS market, then please, Congress, rest assured this is the very emptiest of all empty threats.

    If this slumdog-millionaire style greasy-haired dirtbag is thinking he's making a forward looking statement to investors then he's going to want to avoid a possible shareholder lawsuit by accurately qualify his statement with just how many decades- and that would be no less than ten- before anything like "IT robots" amount to more than

    "...push or say 'one'... "

     

  40. Re:It's a problem since it's based on fraud and ab by stenvar · · Score: 1

    My main point of irritation is that I can't legally buy movies, medicine, software development packages, and many other products for the extremely low price the same corporations legally sell them to indians and chinese for.

    I agree that it's irritating. But I don't think it's rally all that serious. Differences are mostly for patents and copyrights, and those will go away as wage differences disappear.

    It's been a long painful walk, but sometime in the next 4-8 years it won't be worth it to offshore any more.

    I don't think it's been painful at all. We're actually much better off than we used to, and the fact that the Chinese and Indians have developed as well as they have makes us all a lot safer.

    I was lucky. I lived on half of what I made since 2000 and I was able to retire early

    That's not luck, you were prudent. More people should be like that.

  41. Re:It's a problem since it's based on fraud and ab by stenvar · · Score: 1

    Imagine that you bypass Amazon and buy directly from China. DealsExtreme does it very cheaply. Walmart and Target are the real constituency of your senators and congressmen.

    Well, more free trade and lower import duties would be nice.

    The time's coming when American retailers and businesses will be completely bought out or displaced by Chinese companies as will the management that runs those companies. Then the wailing and gnashing of teeth will begin.

    The economy doesn't work that way; rather, as the Chinese get richer, they'll have a larger share of the world economy until we eventually reach an equilibrium. And as borders and trade become more open, it will matter less and less anyway.

  42. Re:Quality of Indian H1-Bs have fallen drastically by HornWumpus · · Score: 0

    Gupta is generic term for all dot/slurpy indians.

    --
    John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
  43. Senior Software Robotics Position by Anonymous Coward · · Score: 0

    Senior Software Robotics Position

    Join our dynamic company! Senior developer needed to maintain and troubleshoot our Phlut Systems Software Robotics production server.

    Must have 5-10 years experience with Phlut Systems vertical market software robotics package. Familiarity with Bletch Reporter a plus. The ideal candidate will also know Perl, HL7, Lawson S3, and ColdFusion. Must relocate to our offices in Chicago or Buffalo.

    Pay: $50,000/year

    (I think we all see that this isn't going to help at all.)

  44. Re:Quality of Indian H1-Bs have fallen drastically by HornWumpus · · Score: 0

    If anything I'm a castist. Brahmen are useless air thieves. All of them.

    --
    John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
  45. Re:Quality of Indian H1-Bs have fallen drastically by ebno-10db · · Score: 1

    Then I apologize for calling you a racist, but you're still a bigot, regardless of the details.

  46. Re:Quality of Indian H1-Bs have fallen drastically by 140Mandak262Jamuna · · Score: 2
    It is not just toilet cleaning. Even washing dishes and clothes are considered infra dig for a person of good social standing. It is cultural. The education chasm is so wide in India almost all the immigrants are from middle class using education as a ticket for upward mobility. All the middle class folk in India are used to maids. Back when I was earning 200$ a month as a rocket scientist for government of India, I was spending 10$ a month for a maid who washed dishes, washed clothes, cleaned the bathroom and scrubbed the floors seven days a week. Just yesterday my nephew from Mumbai shunned a Chinese made cheap mobile phone, "yeek, that is a servant's phone, I am not touching it" and went for a Samsung Galaxy Note.

    To understand this, you need to talk to your parents or grandparents generation where they paid enormous attention to their clothes. My Italian American colleague, son of an immigrant, recalled that his dad used to pack his work clothes in a case and wear a shirt, tie and trousers to ride the buses to the factory where he would change to his work clothes. And change before leaving the factory. For him to be seen in his oil stained factory denim trousers and denim bib was infra dig. I have seen pictures of foremen ridiculously wearing a tie a shirt and a hat, completely drenched in sweat looking miserable overseeing a mass of workers stripped to the waist manhandiling girdirs or railroad ties etc. For them that tie is a status symbol worth all the misery of wearing one!

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  47. Re:This country drastically needs immigration refo by shutdown+-p+now · · Score: 1

    Why not just sell them into slavery while you're at it?

  48. Where are my mod points... by gottabeme · · Score: 1

    Where are my mod points...

    --
    "Those who consume the bulk of goods are those who make them. We must never forget this secret of our prosperity."
  49. Blame Congress, or replace them with bots also! by JimtownKelly · · Score: 1

    Actually, this scheme to appease the dumb masses by reducing H1B visas will simply encourage U.S. companies to set up offshore development centers.

    --
    -- Jimtown Kelly
  50. Wrist Watch by Anonymous Coward · · Score: 0

    These days we have good quality wrist watches that are very inexpensive. It is hard to find watches not assembled by robots from parts made on computerized machinery. Human input usually indicates lower quality products.

  51. Re:This country drastically needs immigration refo by Ogi_UnixNut · · Score: 1

    That would just depress wages further. How can anyone compete with someone who is coerced into doing the work for free?

    Then again, globalisation seems to be driving the entire world into "elites" and "wage-slaves", so we are pretty much there already. Just that it isn't as blatant as slavery was back then, and we are still in the process of transformation (if your salary is going down in real terms, while others are making money hand over fist, you can safely assume you will be eventually falling into the "wage-slave" category).

  52. Imagine every state responding like Arizona. by sethstorm · · Score: 1

    If you thought Arizona was bad enough, start thinking if about every state (to some degree) starts responding to China like that state responds to illegals.

    While foreign programmer are willing to work for less money, they don't work for a lesser lifestyle.

    They work for less freedom - the amount of freedom that a business wants US citizens to have, but cannot have courtesy of protections.

    It just costs less to live at the median level in India and China than it does in the U.S.

    Unlike the US, those backwaters are filled with junk products and bad infrastructure. In addition, living conditions are worse off than the US.

    As Maxo-Taco said, where would companies like Walmart or Target be if China and India could sell directly to the public?

    Since WMT is already an arm of the PRC after the pro-American founder died, you're already looking at it.

    Imagine that you bypass Amazon and buy directly from China. DealsExtreme does it very cheaply. Walmart and Target are the real constituency of your senators and congressmen.

    You get a lot of unreliable products - with inconsistent quality - that are shipped very slowly and might as well be an IED by manufacture.

    The time's coming when American retailers and businesses will be completely bought out or displaced by Chinese companies as will the management that runs those companies. Then the wailing and gnashing of teeth will begin.

    Followed by literal tons of dead Chinese that made the mistake of crossing to the United States - with nobody caring to prosecute (or surviving the attempt). If you want a possible scenario, think of Red Dawn, except with the Chinese in play. Same kind of threat, same kind of response.

    --
    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
  53. Re:It's a problem since it's based on fraud and ab by sethstorm · · Score: 1

    I don't think it's been painful at all. We're actually much better off than we used to, and the fact that the Chinese and Indians have developed as well as they have makes us all a lot safer.

    Faust got a better deal for losing his soul.

    Things are worse for gutting our own industries - in ways not seen before at this scale. Inviting hostile Second and Third World countries has made the world less safe given their predisposition to making things more dangerous and less free.

    --
    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
  54. Re:It's a problem since it's based on fraud and ab by sethstorm · · Score: 1

    Well, more free trade and lower import duties would be nice.

    Not as long as any US citizen continue to be harmed. Not as long as any fraud is committed by any business that shows their contempt for free US citizens.

    The economy doesn't work that way; rather, as the Chinese get richer, they'll have a larger share of the world economy until we eventually reach an equilibrium. And as borders and trade become more open, it will matter less and less anyway.

    The more one forgets about the trees around oneself while looking at the whole forest, the more likely that one will see their own fate ended by a nearby falling tree.

    If anything, the US should return to a policy that contains the Second and Third World nations - instead of using them as leverage against US citizens looking for work.

    --
    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
  55. Nothing wrong with long-term stability. by sethstorm · · Score: 1

    What entitles businesses to have a better status in the world than the people that work for them? Why should the United States have to bow before the world in order to prosper?

    You seem to want some kind of guarantee of long term stability, but that doesn't exist in an era of rapid technological change. On the other hand, you also seem to think it's a disaster when the current jobs disappear, but it isn't.

    Why should long-term stability not exist along with technological change? There are plenty of people that do better when long-term stability is guaranteed them - and through forms of labor that allow them to fully use their potential.

    To simply sweep people under the rug and to believe on blind faith that *something* else "not seen" will come is to make things worse off.

    And you're blind to what's actually going on in the economy; for example, you think only in terms of manufactured consumer goods, when America's manufacturing sector is bigger than ever, but happens to be making higher value products that you don't really see. [derp redacted]

    Doesn't matter when it makes unreasonable skill demands and doesn't care to use the people that already exist within the manufacturing sector.

    We just don't know what the jobs are going to be in 30 years, but there will be lots of jobs and they will be filled.

    Immaterial given that you simply want to brush off the people of today while looking way far off in the future.

    And if more people were to stay at home to raise a family because one parent's income is enough for all their needs and wants, like they used to, all the better; we don't actually need to reach 100% labor participation rate or have lots of two person households working.

    Surrender your citizenship, go to the EU or some Third World hellhole, globalist.

    --
    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
    1. Re:Nothing wrong with long-term stability. by stenvar · · Score: 1

      What entitles businesses to have a better status in the world than the people that work for them?

      Businesses don't have a "better status"; businesses are just collections of people and collections of investors.

      Why should the United States have to bow before the world in order to prosper?

      We're not "bowing" before anybody. We should uphold our Constitution. And free trade is an essentially American project; it is something we have forced the rest of the world into, for our own good and for theirs.

      Surrender your citizenship, go to the EU or some Third World hellhole, globalist.

      The kind of bullshit you are spouting is exactly what is getting the EU into trouble. You combine the protectionist and anti-free-market errors with a strong right wing viewpoint, and that pretty much defines "national socialism".

  56. Re:It's a problem since it's based on fraud and ab by stenvar · · Score: 1

    Not as long as any US citizen continue to be harmed. Not as long as any fraud is committed by any business that shows their contempt for free US citizens.

    US citizens aren't being harmed. America pushed the agenda of free trade on the rest of the world because it is in our interest. The protectionist bullshit you are spouting is what has gotten Europe and the rest of the world into trouble time and again.

  57. Re:It's a problem since it's based on fraud and ab by stenvar · · Score: 1

    Things are worse for gutting our own industries

    We haven't "gutted" our industries; US manufacturing is stronger than ever before. It's just that other parts of the economy have grown even faster.

    Inviting hostile Second and Third World countries has made the world less safe given their predisposition to making things more dangerous and less free.

    The world is safer than ever before: there is less violence, fewer armed conflicts, much leas threat to US interests, and less hunger.

    If you start with delusional beliefs about the world, it's no wonder that you have all sorts of conspiracy theories to explain them.

  58. Softbots will take over the world by Anonymous Coward · · Score: 0

    Many years ago (aka 1990) I worked at a BIG computer company which built legions of softbots. These guys were great on the old mainframe where no application system ever actually communicated with any other application system. The softbot could scarf data off the output screen of one virtual terminal application, then post it onto multiple others, to update, run further queries, or whatever. You could watch a softbot, as busy as a beaver, if you wanted. Nothing much actually happened as he was a BIG workstation size thingy, which looked mostly like he was doing nothing. But the screen flashed a lot. If you programmed him to make various game sounds as he worked, he could sound like he was fighting an intergalactic war. Great Stuff That! Sounds like maybe the guys from Bangalore finally found something they could actually clone in all the code given to them for free, while they pretended to work on it for cheap. So the Bangalore guys think they can train a softbot to actually write code. That might mean they have figured out how to convince a computer to program itself. US programmers, so much dumber than Bangalore programmers, were at least smart enough not to let the business morons know we knew how to do that. Apparently not in Bangalore. Ok so which SDK does this softbot prefer, anyway?